Quest Hotel Tagaytay

Excellent service

A bit dated, but great location and super friendly staff. Rooms are good sized, WiFi works well and the shower is solid.

Being just few steps to Flora Mall and Serin Mall is very convenient. Staff were polite. Didn't like the floor being sticky and felt not clean walking barefoot (no hotel slippers provided). Dining room was cozy but small, hence no room for buffet breakfast.

Staff were absolutely fabulous and should be commended for the job they do

Efficient checkin and out

It was a good stay! We will definitely come back.

Garden/park outside ,polite joyous school children froliking. Near coffe shop mall, taxi and trike stand also near traditional type market

We liked how central everything felt. Sober was a short taxi away and many sights were close. Good location and great staff. The follow through with the staff on room cleanliness need improvement. The first room we were put in was dusty and smelled mildly of mildew, the sheets were not clean either and my wife had an asthma attack sure to the mold and dust. We were moved to another room up a few floors and have had a great experience since

Very nice location one shopping area behind and one a short walk. Buses and taxis nearby and laundry nearby.

Excellent

The property is ok but the sorrounding is not presentable , infront if you look on your room look like squatter areas.

Friendly and courteous staff, clean and fresh rooms

Clean amd quiet.. very near to places we visited

the phone has no dial tone, towels are old and staff not friendly, overall the place is not convenient for me

We had a great time at Quest Hotel. The room was spacious and the bed very comfortable. It looks like a new hotel in terms of cleanliness and the staff are very helpful. The Baker J is a plus as they serve really good food and pastries. And it helps a lot that the two bigger malls in Tagaytay are surrounding the hotel

We always stay here when we have to stay in Tagaytay because of comfort and style. We requested for a quiet part of hotel but there was frequent barking and noisy tricycles, unlike our past stays. Also, the aircon stops blowing cold air intermittently, causing us to wake up every time. Another "frustration" was the strong unpleasant smell at the lobby and all over the room itself, unlike the clean smell of a well maintained hotel before. Also due to the heat, i transferred to the sofa and had a rhinitis attack. Many spots showing wear and dirt/mold in the bath area mostly. Time to shape up!

Service at the restaurant was slow

Nice place!

The hotel is accessible to many locals

Nice hotel!

I wish the rooms were more up to date. Sheets have a not so fresh smell. TV too small. Only had 2 main bath towels.

Clean and great customers serviCe

Great hotel ! Staff are amazing!

Near the 2 malls

Breakfast is plated, many choices. Staff Casey is very attentive.

Quick stay and halfway house for a wedding event. We booked Quest Hotel Tagaytay because of its convenient location next to malls and 2 major routes to Tagaytay and back to Manila. We got in at 10am but the one man front desk was able to quickly facilitate our check-in. They also took and acted on my request for 1 bedroom to have 2 single beds for our grown-up children. Service is great with the hotel despite some amenities getting a bit old and tired such as the towels. Breakfast operated by Baker J’s is so-so. Don’t get fooled by the special beef tapa. Hotel needs to put-up blackout curtains which cover the fill windows instead of roller shades which has gaps that lets the the sunrise come-in and wake you up at 6:00am. Choose the mall facing rooms so you won’t hear the roosters in the small barrio across the Serin Rd. Overall, great experience with staff and happy without stay!

Was a good one night stay. Property is clean.

The area we stayed needs TLC. There are molds all over - walls and ceiling. The sofa needs deep cleaning. Even the blinds have molds. It looks line the room was soaked thus there was moisture and molds.

I booked two rooms for my family visiting from abroad … the rooms are far from each other akd the other room view from the balcony is terrible… could have been better

Staff and service is excellent

Clean, good service. Needed extra towels and was brought to room right away.

Its a ok hotel for this price, but need patient when wqut breakfast, might take 30min. Food are ok.

Wonderful location. Dining american style with a twist at Baker J in lobby. Wonderful and prompt service. In room massage available at reasonable prices. Walkable within a block to mall.

Nice area. Nice property.

Great place to stay while visiting Tagaytay

good customer service from all the staff especially Justin and JazzLynn

It's ok . Good value for money . Better bathrooms ( hot water ) are essential

It was my 1st time stay and it didn’t disappoint. I would probably book again.

rooms are clean, staff are so accommodating, room and toilet lights could have been better. No digital alarm clocks. Noise on upper floor, sounds like a renovation. Everything was alright until the last day in which we have toilet blockages, and there is really a sign not to throw toilet tissue in the bowl, Similar to the issues of Greece hotela.

We had a wonderful visit here with a 17 night stay. I can't say enough good things about our trip. Everyone was awesome and we were treated so well. the room was always clean, the food was great. I had problems with an allergy and they even used a different soap on all our sheets because of it. Looking forward to staying here again

Centrally located between Fora and Ayala malls, great friendly staff

Nice fqcility

Good service, room was clean, comfy and quiet for sleeping

For a quick overnight stay at the discounted rate we paid it was worth it. Friendly staff, clean grounds, Cafe J (lobby cafe) had good food and friendly staff. Balony and mini fridge was a plus. Cons: shower water temperature is changes while using it. Mattress - while I slept comfortability it was a little uneven/lumpy. Bathroom is tight to move around. Sliding door for balcony could not lock (but they have a safe albiet low batt). The friendly front desk clerk started to speak to me in tagalog despite starting our conversation in english and handing her my US passport and me answering in english at all times. I had to say english po for the employee to revert back to englsih. I'm a US citizen with no filipino accent and while I may look filipino I'm not.

Generally okay, if not for the stains on toilets bowl cover.

Ideal location for the centre of the town and about a 15 minute walk to the viewpoint for Lake Taal and the Taal volcano. Staff were very attentive, ultra polite. It was not busy during the duration of my stay but I do wonder how the very small cafe would cope at busier times.

Overall was good

The staff are very accommodating and polite. I asked for few request and Ces, the frontline employee who assisted us made sure that have a comfortable vacation.

I don’t want to be ‘that’ tourist. And debated writing a review. But feel it’s only fair for other travellers. I booked to stay here for 3 nights and checked out a night early as I’d had enough. Note- this was EASILY the most expensive hotel I’ve stayed at so checking out early had big financial implications. They took a £40 deposit at check in which I disputed as I said I didn’t see why I couldn’t leave a card behind the till rather than have a huge amount of money leave my account. They assured me it was ‘floating’ and nothing would leave my account. I argued the opposite but to no avail. Begrudgingly paid and oh look- upon check out- not seeing my deposit back for another 2-3months! Room smelled of mould but couldn’t be bothered to argue. None of the staff were particularly forthcoming with recommendations of what to do/ where to go. Bar one - Justin- who is responsible for the few stars I have given this place. Key card didn’t work once. Had to keep going downstairs to reset. Just not a good experience. They apologised and gave me a croissant before I left as an apology but the reality is - I doubt I’ll see that money back but will post here if it comes through!

The room was clean just a little bit small especially the bathroom the safe was not bolted down. Someone could just walk out with the safe and the balcony door would not lock.

Location is accessible to shopping area and restaurants.

We had a wonderful stay whilst celebrating our 9th anniversary. The hotel is fresh & clean with dedicated staff from reception to cafe to housekeeping. We enjoyed the hotel & location so much that we extended our stay. Most enjoyable & recommend it.

Awesomeness!

The hotel is well appointed from the moment you walk in. Throughout it is bright clean. The room has a very comfortable bed, a well positioned safe & coffee station. The shower is spacious & has all your needs. Staff are professionally guest focused with the wonderful Filipino charm. My asawa & I celebrated our 9th anniversary together there & the setting was ideal. Thank you.

Quite and easily accessible to all places to see...except for the curtains in our rooms wc has a gap in the middle should be rectified cause people can see us at night inside our room...staff was all nice and professional...over all happy with our stay...

Wonderful and clean hotel to getaway from the city. The weather was perfect and its vicinity is located perfectly. We had a great overnight stay, amazing staff, and good breakfast food. We’ll definitely come back! Thanks Quest Hotel and awesome staff.

Easy access to nearby shopping and restaurants.

Near the mall

Nice location, in between 2 malls and also near the rotunda allowing easy access going into Tagaytay and to Manila. Don’t get the rooms facing the road as it is noisy. They should soundproof the sliding doors.

Great place

I will definitely keep on booking on Quest whenever I go to Tagaytay. I really liked this Hotel.

Very comfortable, bright and spacious. Staff was friendly and accommodating. Highly recommend staff and food. Will def be back!

Great Staff! Very professional and tries to help in every way.

Despite the fact we were there due to my father being in the hospital, discovering this gem within a stone's throw away made the ordeal less stressful & taxiing. The staff were wonderful and the amenities were on par for Western accommodations. The grandkids and us adults were able to still explore and enjoy our vacation, but still be nearby our dad to take care of him. We'd book again there and will recommend them to family & friends!

Great Staff & support team.

Great customer service and they great care of the costumers.

there is a moldy smell to the room and some mildew in the shower. The bed is so comfortable.

Doorlock going to veranda is broken and lizard inside the room. Improvement of cleanliness as dirts in the common areas are noticeable.

Excellent location and well placed overall would give a 3.8 out of 5 breakfast is only downside

Staffs friendly I like n hotel non smoking that's very good.... I don't like is not much choice for vegetarian for breakfast

Exceeded expectations. Food was excellent!

Molds everywhere inside the room. Beddings moist. Wet floor due to poor air-conditioning.

The staff were overwhlemed by the influx of guests last sunday who are to have their breakfast, such that nobody was manning those who are supposed to line up, thus leaving us the impression that there was no system in check. It took us almost an hour for the food to be served from the time we placed our orders.

Friendly staff.

Great stay at this comfortable and clean hotel. Very short walk to the two neighbouring malls and dozens of restaurants. Central to Skyranch fun park also. Breakfast is set menu, not buffet, and could definitely be better organised, slow service and cold food one day, fast service and hot food the next. Be ready for sizeable security deposit at check in, I had to leave 3,500 Peso for three nights. Overall a nice modern, clean hotel with with friendly helpful staff.

The bathroom is very small. It could have been designed better. The bathroom drain did not flow properly. Even if we turned off the ac, it still continued its operation and was blowing directly towards the bed and the small sitting area. Fortunately, we only stayed one night. Overall, the staff was courteous.

I liked the balcony of the hotel and able to go out the balcony

It's a couple of minutes' walk to Ayala Mall and restaurants

The room was clean but the CR / shower is very cramped. The noise from traffic outside was very noticeable even with the windows closed.

Good location and friendly staff!!!

2-inch gap on window blinds which you can be seen from the outside. Bathroom is too small.

Toilet flushes but the waste floats back. Shower area was dirty. Bathroom smelled. Layout of bathroom was very bad. You have to enter the shower before you can access the toilet bowl because the door is in the way. The coffee sachets tasted awful. The telephone can be used only by going through the front desk. There was no room-to-room calls.

Great hotel and great staff, especially with early check in. Definitely will be back again.

Awesome Customer Service by staff. Cleanliness is very good but, can still be improved. Thank you Quest! Until next time.

This is a nice hotel. The restaurant was closed at the time we made our stay, so some of my VIP benefits didn't apply. There is a P1500 deposit per night you stay, FYI. With no restaurant and no in-room purchasable snacks, I am not sure why the hotel required this deposit. I booked the 1-bedroom suite to ensure we got the space needed. Other reviews said the door to their CR wasn't big enough to enter the CR appropriately. In the suite, there is plenty of room. There is a standing shower and a separate tub, if you want to relax. The shower did provide adequate heat and met requirements for an enjoyable experience. The toiletries did appear to be naturally based. Internet is available. But, was very slow at times. It did appear that there was a 15mb cap per room. No limit on devices connecting, but the more devices, the slower the internet allotted. The bed was comfortable. The sofa in the gathering area folded out into a bed as well. So there was plenty of space to fit everyone in our family. There is an in-room drop safe that looks big enough to store a laptop and other gadgets. And power outlets everywhere you need them. The hotel is conveniently located within walking distance of 2 malls. With the level of service and over-all quality of stay, I would definitely stay here again.

The staff were extremely friendly and accommodating. The hotel was well maintained.

The staff at the front desk were nice. The only thing I had a problem with was their restaurant. They served me food wherein I ate kitchen scrub with my food. So gross!

Toilet is very cramped, cannot directly go to toilet bowl, need to go to shower area and close the door, then can only seat on the bowl. Difficult to connect to room service. 2 instances I ordered dinner were not exactly correct.

very small bathroom. when you open the bathroom door, it hits the wash basin. i have to open shower door to get in or out. very poor interior design, so substandard. Materials for construction were so low end. would not stay there again. big mistake to get it.