Melia Ho Tram Beach Resort

it was relaxing, but little bit dirty due to many vacationers

Beautiful Vila C06. Thank you for the upgrade. Will come back for another visit. I liked the breakfast Buffett. Loved the swimming pool. Friendly staff very professional

Wish I had more time

2nd stay here. Beautiful. Perfect. Beach and the villa make you feel like only people there.

The resort is beautiful and very well maintained, with amazing pools, including the kids’ pool. However, the jacuzzis were under maintenance for our entire 10-day stay, which was disappointing. Dining options were limited and quite overpriced. Outside the resort, you can find excellent local food for a third of the price. For the cost charged, the food definitely needs improvement. Breakfast in particular could be much better: no mushrooms, hash browns, or cream cheese, and an excess of pork. A halal corner would also have been greatly appreciated.

Their all inclusive wasn’t very all inclusive. Many things were not included on the menu, room service was not included. Room was spacious but had been used hard. Lots of loud children crowing the resort all over. The swim up bar also served ice cream so a million kids waiting for ice cream and made getting a beverage difficult. I would not recommend for the price.

excellent

Everything after arrival was great. But everything before that was horrible. Good luck if you wish to book anything inadvance. Very unhelpful staff. When I called directly, the staff even said please book through because booking at the moment “is a lot of work”

Worth to stay

Smell in the restroom at the first floor.

整體十分滿意，就是餐廳食晚飯比較貴少少

The villa private pool and beach is very nice and quiet. Enjoy the stay!!

This hotel is top notch. The amenities are incredible. There are activities all day long and outside movies on the lawn to enjoy as a family. There are several top end villas with private pools but I would recommend staying in the main hotel and get a beach view room. I thought it was perfect.

Exceptional resort that invests in quality - everything from lounge beds and activities to food and staff. Highly recommended.

6 nights 1 bedroom level private pool, the resort itself is beautiful, the meals are very good but too repetitive over 6 nights, we chose all inclusive which we felt didn’t end up good value for us so soon regretted that decision. The room was very spacious and comfortable, the private pool was lovely and a highlight, but could have been a bit cleaner. The room itself was clean. Staff were excellent and super helpful. There isn’t anything to do outside the property and it is quite far from anything. Overall it was a nice place to stay but not really great value for money.

The staff was very kind.

The place was very nice and beautiful. The staff was great too. We had the all inclusive which was awesome value.

Customer service standards here were noticeably poorer than similar hotels on Phu Quoc island. We didn't get a nice welcome at breakfast - just a shrug really - nobody asked if we wanted coffee. Three days in a row. To be honest, staff at breakfast seem to try and avoid eye contact with guests (in case they might ask them for something, I guess!) I wouldn't recommend this hotel. Go to Phu Quoc where the sheer number of hotels drives up customer service standards. The restaurants and bars in this resort are also overpriced.

Very well-kept resort. Great pool area and beach. Should have had orientation for guests like giving a tour of the resort (instead of showing on the map), activities to help guests acquaint with the property.

Delightful resort . Our one bed villa was a massive 120 sq m. The private pool was much more than a plunge pool. Cant fault the quiet but very stylish resort. Staff were knowledgeable and helped With any queries we had. Breakfast was extensive.

Everything was perfect

Nice get-away trip at Ho Tram

The hotel is stunning, the location views are great. The staff are so friendly. I just felt there is a huge lack to do around the hotel. The hotels beside it are either not opened yet or closed. Can’t really go far and they didn’t have a great selection of excursions. It’s great for a few days if you want to relax, it’s very expensive for Vietnam for drinks and food but is probably similar price to uk. We visited for a week and by day 4/5 we were a bit fed up of the same restaurants. Also felt it lacked entertainment at night or even during the day

From the minute we walked into the lobby it was total relaxation. There was beauty everywhere you looked. Our room had an ocean view and we fell asleep to the waves crashing on the beach. Service was outstanding.

Very nice environment for a quick getaway from city. Highly recommended

This resort is quality - we went for a Level option villa. One of the most spacious accommodation we have ever had! Even had its own splash pool at the rear of the villa. Food is good - both Breeza and Muoi were excellent - we only used the buffet (SaSa) for breakfast - and that was good. Note the resort gets busy at the weekend- so book your dining for Friday and Saturday nights. Staff are all polite and friendly. Although the resort is spread out -you can ask for transport around using the golf buggies!

We had a lovely stay at the Melia. Clean room w a beautiful ocean view. Amazing breakfast buffet with something for everyone. Free bikes to roam about the beautiful property. Amazing pool. Clean beach. Great shuttle to the airport.

Melia Ho Tram is proud to be one of the top ten resorts in Vietnam. We read many positive reviews about the resort and so we chose to stay for 4 nights. However, we were quite disappointed with the standard as a five star resort. We did not enjoy our stay as we wished! The front counter service at the breakfast restaurant was not very welcoming. After we gave our feedback to staff at reception, the following days we were offered seating at The Level area. To us, this was unnecessary. On our second night, we had dinner at Muoi restaurant. We ordered three dishes, of which two dishes were not warm enough. We talked to the manager and the dishes were brought back to the kitchen and replaced, yet the temperature was still not right. Our excitement for dinner was diminished. To compensate our disappointment, the manager offered us a bowl of noodle and a dish of honey roasted pork ribs, which this time the temperature was right. Although we were not charged for the meal as a "compensation", our dining was ruined! As a five star restaurant and it is pricey, the food should be served at the right standard from the beginning. One day before we checked out, we found out by chance at reception that we could get 10% discount if we used HSBC card to pay for our meals at the restaurants. We were not advised about this at check in or at the restaurants. All we got was an apology and this matter will be brought to management to train staff properly! Melia, it's disappointing!!!

Like the suite layout, shower, breakfast. Didn't like limited drinking water in the room, no ice, condensation from the air conditioning, limited dinner options, staff attended to the table to often leaving us to feel rushed.

Although I was only here for a short time, it was probably one of the best times of my holiday. The staff especially were very friendly and always with a smile. I went in September was hotel was quiet than usual but I prefer it like that. Great pool, water sport activities, nice beach and the whole vibe of the place was fantastic

We only stayed couple of nights at the end of our Vietnam vacation. The property is beautiful. We had a 2 bedroom villa which was modern, big, clean and nicely decorated. Unfortunately we ended up there during the monsoon season so we only enjoyed couple of hours on the beach and by the private pool attached to the villa. Breakfast was included and was good, full of options. We were in the level villa and we could enjoy access to the lounge where we could enjoy afternoon snacks and drinks including alkohol. Other than that the property has only 2 restaurants that are quite pricey for Vietnam. But we really enjoyed our time there. We wanted couple of relaxing days after touring Vietnam for 10 day and we were able to relax! I was disappointed that in the villa only water was complimentary. We stayed in 4 other 5 starts hotels while in Vietnam and everywhere else snacks and beer was also complimentary.

It was amazing , nice place to stay at the villa. The bad things was no any other restaurant outside the resort, you are binding to dine inside the resort. there are 2 restaurants and the foods was costly. Be careful when you walk inside the resort especially at dusk , I saw a 3 feet black snake pass in front of me at the lawn and coconut fell off from the tree 6 feet on my side.

wonderful

This suppoose to be 4 to 5 start resort Over all resort is very nice clean beautiful and comfort Only 2 things i think the corporate need to deeply consider otherwise the hotel will start losing its star rating to 3 star hotel For the amount of money paid the check process like a 2.5 to 3 star hotel. It is overcrowded overwhelmed the wait time to get room way too long alwaya close to 4pm as specified so dont expect to come around 2pm and think u can check in while check out time is 12 noon..no reason it take 4 hour to clean a room or they need to hire more clean crew.. Also way way too many group tourist booking which mean it bring many sorts of guest with different status meaning the atmosphere and environment is completely not the same as you would host typical guests who value and willing and appreciate 4 to 5 star hotels.. It just way too much it take away the ambiance of 4 or 5 star hotel resort And breakfast always over crowded have to wait for table and get inline for foods.. Just not the type of 4 star hotel im used to.. They just need to cut down the capacity.. Or soon this hotel will be down grade to 3 star The resort built way too nice and too pretty We are loooking forward to come back when we visit vietnam again but management need to deeply consider some improvement on guest selection..avoid tour group as much as possibly...

Very security conscious and high customer satisfaction approach. Also peaceful environment,

they are how they are advertised. what we saw on the website is exactly what we got. it was definitely worth the money we spent to stay here. only heads up to give is to book your shuttle back and forth as soon as you can or they will be fully booked fast.

Beautiful property but terrible service and food quality. Staff are untrained to the level of Melia and do not understand what we are trying to tell them. Also falsely advertised as 5 star because the facilities at the healthclub and spa are paid extras (something which we found out after checking in) which is not the norm in any 5 star hotel. after bringing everything to the attention of the guest relationship manager all they said was "Thank you for your feedback" no apologies and no attempt to try and compensate for our experiences

room is nice and clean. pool is nice but bar has limmited choice. restaurant brezze is excetional pricy. we had 6 black tiger prawn ... it cost us 120$..we reaose later is wa 280/kg..... for tiger prawn... yes. 280/kg. service is extremely slow, 30min to get ice deliver to your room, room cleaning only happen if you ask front desk.. i was there for three days, i have to request all three day otherwise they wont do it. not very helpful. .

Fantastic ocean view! For sure get an ocean view room!

Amazing resort! Beautiful room. Fanastic views.

The staff was phenomenal, service was Devine. Free shuttle service from D2 Hcmc provided if needed. Husband had food poisoning prior to arrival and staff sent get well fruit platter with a card was very sweet. Our room was on the highest level floor 17th with ocean view. The breakfast was absolutely delicious! Best Banh Xeo/Banh Khot! Thank you for the experience, we will come back with our children.

The front desk/ manager was delightful, our room was on 17th floor ocean view, absolutely beautiful! 24hr gym is downstairs as well as breakfast buffet. Breakfast was spectacular, highly recommend. They even offer honeycomb honey :) the beach was a walk away. Free shuttle bus from hcmc to & from which makes travelling to Melia very easy. Will come back :))

Nice facilities . Nice beach and swimming pool. Good breakfast with lots of choice .

The only negative reoccuring issue were when some of the staffing that lack the understanding of English and simply just nodded or seem to recite a script which had nothing to do with the question asked. Also there were employees that did not provide service but kept asking for reviews which was off putting. Also a lot of the activities the employee in charge did not explain anything and just give you the fishing pole or just put you in the boat, we were hoping some guidance but ended up just having to figure things on our own.

The resort is wonderful. We stayed in a Level Villa - which was a next level experience. Great service with dedicated staff, free poolside cocktails daily and beautiful villa with private pool. This was a real wow experience and would recommend it highly. It is more of a destination though and not a lot around outside of the resort. We added this to a HCM trip, which was really the best of both worlds. Would go again.

The resort’s amenities are amazing. The room is well-designed, spacious and super clean. The staffs are super welcome and nice and always care about the guests feedbacks and opinions. One of my best resort experience. Highly recommended.

Very relaxing and pleasant stay, will be back!

We took a toddler and teenager and the staff where incredible. 2 bed apartment was beautiful and clean and plenty of things to do within the resort. Make sure to buy the food and drinks package, we didnt thinking we would have options outside the resort - there is none and its expensive to purchase once there. Overall it's a lovely place with great staff.

Beautiful and well managed

It was one of the better villa's I've stayed in, I loved the place, very nice.

It was very nice stay Comfortable Beach was real clean

This property is as advertised! I love this place and will visit again. The rooms were very clean. The large pool was beautiful and the breakfast buffet was beyond expectations. We checked in during the week so the facility was a lot more quieter, which was really nice. We checked out Friday, when it got really busy with weekenders arriving. I’d definitely stay here again but during the week, not the weekend.

A beautiful resort, perfectly maintained with good spa and reaturants.

All the things are best except on restrant for breakfast. It should level up in fast. Will make down to the whole image on Melia if not. The hostesses and all staffs dont know how to service just keep watching status. For the food, it was worst on my tour life since some of food spiled out..

This resort makes me feel so much comfort and relaxing, it’s very clean, pretty and the service from front deck, bellman, all people are working around..they are all welcome us with a great respect , At the bakery shop I really like a young lady names Hiền, she is very helpful.Love everyone there

Great place to be relax, cleanliness, great foods and very kind staffs.

Very nice resort. Check in/ out process is fast. Customer service staff is perfect. Just a little shock for me when they charge us almost $7 for a small broken cup ( which actual cost less than $1) in the bathroom because my mom accidentally dropped it on the floor .

Great place to go if you are looking to relax. Spending time at the beach and in the pool. It was what we were looking for. The only downside is the only food available was from the restaurants on the property. The property is not very near anywhere else. If you are only there for a couple of nights then it is fine.

Exceptional property.

Excellent!!!

Nice and relaxing resort. Very kind and helpful staff. Wonderful villa. Various food options - also healthy, delicious and beautifully presented. Various activities: beach (you can lend body boards), bicycles are available, lawn with various games, yoga and tai chi. I can really recommend the spa. I had terrible back pain when I arrived, but with some treatments it was fixed.

It's a hidden gem. A bit of a drive from the airport, but a beautiful resort on the beach and the staff is very nice and helpful. We stayed in a 2 bedroom, 2 1/2 bath villa with a private pool. Dinner was good & the staff at the restaurant was amazing. Brunch was also a plus. I would return two this hotel.

We were with infant, there was no extra support from the checkin point to dinning experience. Staffs weren't providing an extra help on food service on our breakfast

I cannot overstate how wonderful this resort is. After a busy holiday, spending 4 nights here at the end of our time in Vietnam was perfect. The resort is gorgeous, with lots of activities but the best thing for us was the swim up bar, in the pool right on the beach. There's not a ton of food options and we preferred eating at the beach bar in the evening but there was enough choice for us. We stayed in a junior suite in the tower which had amazing views. The service was good all round and they even helped to organise a birthday surprise for me! It's quite pricy for Vietnam but honestly worth it if you're looking to splash out on a bit of luxury. We also got the free transfer from HCM which was easy & great!

Very nice property and a nice beach, but in a remote location in Ho Tram. You are committed to the resort while here as there is nothing else nearby. If you want a nice resort stay, this is it, but if you want local culture, you won’t find it around here…

Beautiful place

Amenities and qualities of this resort were so good but the staff are getting worse by days! Bad attitude and unprofessional!

We had so much great time in our 5 day holiday in Melia Ho Tram. From the way the staffs greeted us, to the cleanliness around the resort, breakfast buffet is great, pool is clean and beautiful, we had no complaints but the wish to come back again in the future.

Brightness rooms. All staffs are very polite to Resort Guests!

It was disappointing that capsule coffee was provided for a fee even though the room was worth it.

It was very nice place to stay with famaily! While I was staying there, I felt comfortable and relaxing. I hope I visit again soon.

Our family had a amazing time, so relaxing during the time stay at Melia Ho Tram, the food is so so ..delicious, the staff is friendly Come back here again

Excellent property and awesome staff.

Highly recommend if you want to relax. The resort is perfect, very modern, lots of landscaping. The staff and welcoming and the restaurants good. There is a complex nearby with a few restaurants but after from that not much else around. The area is being developed so not doubt it will change in a year or two. We enjoyed our stay and would come back, super place to chill after the buzz of Ho Chi Minh

Had a great time at this beautiful place. :)

Beautiful property right on the beach. The grounds on the property is very nicely maintained. The complimentary 2 hr/day bike rental makes it easy to explore the property. The only complaint is about the food. Not as good as expected from a hotel of this caliber.

Very nice 😊

Check-in is really easy and the receptionist is really friendly. His name is Marcus. I really enjoy staying at this resort. I liked the outside movie at night, but didn’t have time to ride a bicycle (it is free for 2 hours). I will come back here again if I have time during this summer in VietNam or in December of this year.

Good

There was a wedding event during my stayed. The front desk staff was generous to notify us, along with an apology letter that the loudness would stop at 10pm. I am celebrating my birthday also, so it’s a win win situation. At 8pm, the staffs knocking on my Villa door saying the next door neighbor complaining that we are too loud. Respectfully, we move our party crowed inside the Villa and continue. 30mins later the staffs came back knocking our doors, without researching, they said we are being loud, so we all stood there and hearing all this loud noise from the other next door. The staffs did apologize, but being disturbed during our a party could really ruin the moods. Again, Meliá did notify ALL Guests there will be an event going on and it will be loud until 10pm. I had a wonderful time at Meliá, but disturbing my time is unacceptable.

A bit let down vs previous stay. Villa was not cleaned properly (hair & some minor paper/garbage leftover in the toilet when we checked in, bathrobe was not hanged after used etc). Beach has high slope that was not safe for children.

Very beautiful hotel and resort. The food at the restaurants are good but quite pricey. The beach is beautiful and we also love the pool. Room is spacious and comfortable

Amazing place.. awesome stay

Amazing place

Room was just okay for the price. The pool and other amenities are okay. We went to the restaurant and not only services and food was bad. There was a piece of broken dishes in my fried rice I almost choke on it. It was sharp and if I swallow it possibly could kill me. After yelling at the restaurant staff since there was no sorry nothing not even some sympathy that I was having a baby with me. I yelled at them nd finally got the services manager to come over which she promised the services will change. However it’s hard to rebook here. It was a total disappointment. The grand was better! I give them that breakfast was okay. However with high volume of guests the elevator could not go any slower!

Food (other then the breakfast buffet that was very good) needs some work but overall a great resort with excellent staff and service. Thumbs up!

The villa is new and spacious, however lacked basic amenities like dishes, bowls and cuttery. We have to call to request and they charged us just to borrow dishes and bowls??? Kitchen is well equipped but there is no usage mannuals??

We loved the stay, and the service.

Friendly staff and clean rooms

Wow, what a stunning property! Our tower room was amazing and in my opinion a better option than a villa to truly enjoy the stunning view. Room was spacious and comfortable. Breakfast was delicious. Gym was amazing! I enjoyed their stretching and tabata classes. Breeze restaurant is perfect for lunch and had great room service for dinner. The pool is also gorgeous. This really is a gem of a property! The only negative is the lack of complimentary water. They wouldn’t give us more than two with housekeeping so we were forced to order water from room service. This was a disappointing aspect. However, apart from that this is a wonderful hotel.

We loved the resort, definitely return soon in the near future. Excellence!!!

Everything is great in general. However, the food is a little bit pricy.

Nice hotel and great beach and pool bar. Restaurant was so-so and check out turned into a mess as I had to prove they charged me at check in

An outstanding hotel with wonderful facilities. The beach is beautiful and the grounds - with pools - are extremely accessible and enjoyable. The food is great, lots of choices and good coffee. A very romantic and perfect get away.

Gorgeous resort

A superb place to relax, wind down and be far away from the maddening crowd. Excellent pool and beach with hammocks. No shops, restaurants and cafes around but it isn’t a problem if you’re there just to rest and relax.

for a 5 star hotel: english communication was a little bit of difficult

A nice break from HCMC. Staff international level of English was poor and restaurant and bar staff spoke little if any English. Front desk English good though. The noise level of music was exceptionally high and often may things going on a once , hence the noise was very loud and spoilt the food and eating environment. The kids club was a bonus, but our daughter ran out and nobody stopped her!! So not the safest of kids clubs! Staff need to be trained to meet international expectations. All staff were kind though...

Amazing resort. Had a really bad lunch (service mainly) but an excellent dinner. 10/10 if you forget about lunch.

It was disappointing and I think the reviews are not real.