The Palacio de Laoag

reality vs expectations🙃 failed.

The location and design of the whole property is nice. The dining area at the atrium, the pools, the exterior is nice.

The space for the family suite bunk room is quite tight.

Accessibility to City centre. With affordable tour package. Accommodating and Friendly Staff

Breakfast was passable.

The room and bathroom could use a facelift.

breakfast is ordinary, cold room is ok but amenities like shampoo and toilet paper has to be asked

there is not tv channels only local which is totally unwatchable, internet r also losing signals in other part of the room, breakfast is cold to think it was not buffet but served on the spot, and we expected pool that is why we booked but under maintenance and u can hear the noise inside the room too many maintenance work outside and it's christmas

I guess the pool and spa will be fun if we have chance to use it during our stay because we explore a lot than to stay. The staffs are friendly and very flexible to our sudden change specially transportation, we like the cold ac, warm shower, and good breakfast foods ilocano food there are great.

Staff are so friendly and accommodating they go out of their way to really make our stay very pleasant and memorable.

everything. staff also

nothing

Hotel was good few continuous issues like WIFI , but overall it was a lot better than other places . The location is a little ways from the city but tricycle adopted.

Its ok. We were initially placed in a stockroom like room but the Manager and the front desk moved us to a better room. We stayed for 10 days so you can imagine what we had to endure if they kept us there

It looks old and tired

The tv in unit 106 wasn't working, but it was okay. Great experience when we used their event area and had them catered. Enjoyed having breakfast in the courtyard area. This is the second time we've stayed and it was better than the last time. Hope see the staff at the palcio de laoag again next year.

The property serve an okay food. Breakfast supposedly starts at 6am but they were never on time during our 6day stay there.The property is not maintained, has stagnant water in some planters so definitely there were a lot of mosquitoes. We stayed in a so called “deluxe “ room but you’ll find roaches crawling at night. The room is dirty and bathroom smells sewer coming from the drainage. The room doesn’t have an intercom, so of course don’t expect a hair dryer or any extra amenities. When we came we had to ask them to reclean the bathroom and asked to refill the empty bottles of soap and shampoo. The hotel does laundry and we were told that it was 70php per kg., after they washed it, they told us it’s 100php per kg. They also don’t know how to segregate white from colored clothes, my white blouse turned light blueish color.It seems like some of the workers from the front desk don’t really know what they’re doing. The lady on day shift told us that she’ll provide as toilet paper, but never followed through. We had to go to the front desk and asked again. They don’t even know how to check whether their client had multiple reservations. They had to ask the hard copy I made, so they can make their own copy of my reservations.

Dirty, unkept and unfriendly staffs.

Staff were generally friendly and pleasant.

Breakfast options were limited. No toast which you might expect for breakfast. Portions were controlled by service staff, and not generous. The only thing that we were allowed to serve ourselves was the rice! We arrived very early in the morning and asked if we could have breakfast. We were told that there was no breakfast for us because there was not enough food. Go figure! We specifically chose this property because it had a pool. Unfortunately,pool was a yucky green color and even after cleaning was not really appealing. Kiddie's pool remained green! Twice we asked for the room to be cleaned but it was not done when we got back from whereever we had gone. They wanted to come after we got back and just wanted to rest. Bathroom is tiny. If you are looking forward to a nice hot shower, you will be sorely disappointed. Water was lukewarm, bordering on cold! The entire bathroom gets wet when you use the shower. There isn't even a space to hang the toilet roll next to the toilet.

Staff are friendly

Lack of maintenance and room is not maintained. Got mosquitoes and bedsheet got stained

Location

None

We like the architectural and food.

Amazing the linens are clean and smells Good the staff are si Nice and very accommodating

They over charged us for something that was not disclosed prior to check in.

I love the overall stay in here and super nice foods and service!

had a hard time hailing tricy around the area at night but overall amazing experience and very impressive service staff are kind and nice amenities

Bed and Bedding,linen s,towels very worn out.No blankets.On and off electricity, long brown outs.Uncomfortable bed,too small rooms .Rm.103 and 104.No toiletries, just bidywash and shampoo..

They need to clean the pool and pay more attention to things like old non working tv staff sit around unaware of what’s really going on.

Simple facilities but leaning towards the sparse side. Hotel room is private enough but needs improvement with bed condition. Breakfast was sufficient.

Overall cleanliness of the hotel. There were visible dirt accumulation on the corners of the area. Hotel feels old and rundown. Certain areas of the room was dusty. Definitely needs a makeover.

Stayed there 6 weeks from March thru April 2024. Awesome front desk Starr from Roxanne and her girls. Excellent service from Helen and her stall. Felt safe thanks to Errol from Security. Refreshing pool, reasonable rates and has a pool table., And especially tasty dishes from the kitchen. Will be back in November, 5 star service, accommodation, cleanliness, friendly staff. All around five star rating from Me,

The breakfast <3

The heater and faucet is not working. Dirty.

I previously reserved a room for 3 but because another person wanted to join us- I reserved 1 more room. Upon arrival, we were upgraded to a bigger room good for 4 on the first floor With a n additional fee lower than that of an extra room. Everyone was courteous and accommodating. I absolutely recommend this place to everyone.

The bathrooms have mold. The bedrooms smell. The entire hotel is not maintained. The staff are friendly though.

The staff are friendly & courteous.

We spent 7 nights here - quite area and safe. Near hospital and easy to get around Laoag. The hotel needs small updates to make it a better place. Management need to change ways of working and encourage staff to engage with customers and make the most of opportunities to enhance the experience. Modest rooms. Basic but adequate menu. Breakfast is I’d say good. Pay attention to daily up keep of the swimming pool. Chemical/ cleaning So overall it’s safe value for money good parking. And very charming staff.

I loved their service.

please update your website the booked room is different from mu choice . videoki is not availble to use when when want it. thank you

awesome will use it again

Economical for a nice place

Too far There were cockroaches

No drinking water services, no towels to use , very low pressure of toilet water flash. Lack of services in general.

Location is good. The staffs are polite and nice. Good coffee.

Everything seems outdated, run down and poorly maintained. Although the front desk and cafe area / lounge seems inviting, beyond that like the pool and surrounding common areas are not. I have to request for room changed, but got one on similar condition. Rooms are dark, outdated, shower and bath is so disappointing. Limited choice on breakfast, coffee is good though.

The place is near to the city The bkfast is good We enjoyed the unli coffee Nice lobby, dining place, spacious yards and swimming pool

Balconies have leaked when it rains Room overcrowded for 5paxs. Have cockroaches and mosquitoes.

location only.

bathroom is such a shame. shower is not that great, there’s no hooks to hang on your towel and clothes. breakfast is soooo boring. same food every single morning. no other choices. egg is ridiculously like a rubber! staff doesn’t seems so friendly, barely smile.

just the location.

1. shower is very poor quality, very old. 2. television is small and has a faded portion in the screen. 3. breakfast is just too boring! rice served in the morning is cold! same choices! 4. no rails/hooks in the bathroom. 5. no complementary small bottlenof water or coffee in the rooms. 6. it doesn’t feels very “Palacio”.

The breakfast and the staff service.

none

The staff are great

Staff are all good

Hotel quite cheap with a nice swimming pool a little bit out of the center but transportation is very cheap the staff is very kind and helpful

Airconditioning very noisy i didn t like their kind of bed shit

Grand place to stay short or long stay

I like the breakfast and the warm staff

It's a bit old needs refurbishing for its price