Golden Apartments El Gouna

good location

The mattress is not comfortable, the furniture is mostly old. and so many ants in the bathroom..Reas

Clean

Location, the tuktuk refuses to go that far

The chalet over all was accepted and the view was cool

Terrible furniture, the living sofa needed to be fixed, the bed and the mattress was very bad and needs replacement. Over all the chalet was clean and tidy but the bathroom had a lot of spiders and spiders web in every corner

Every thing was perfect

Nothing

No breakfast

A bit far from downtown and Marina

Location Pool Stuff

Sofa was broken Charging the internet Maintenance for the air condition

Belle maison

Very clean, location near everything and the host abanoub is so helpful and friendly

Nothing

Great place

Nothing

The location and the calm environment

The service, they don't even response to whatever we ask for, bed is not conftable and is weak, AC sound is really loud, outdoor furniture is durty, I reported that to the staff but no one did any effort to resolve any issue

It was clean and very good value for money

Didn’t have microwave and coffee machine

Bel espace dans l'appart; pièce bien lumineuse; appart souvent à l'ombre, pratique pour l'été :)

Le sol n'était pas assez bien nettoyé. Dans la cuisine, pas de sel et poivre.

Andrew is the only helpful team member on the golden apartments team and he tried to make up for all the horrible things we faced during our stay.

First off, once I booked the apartment on booking.com, Rania from reservation team texted me and sent me a location on WhatsApp that turned out to be 10 mins away from the real location and we wasted a lot of time figuring out the correct location. Avoid taking any info from Rania. When I asked her to speak to someone from the golden apartments management team, she completely ignored my message. Secondly, The apartment is poor and not convenient on the below fronts: 1. Location wise, waterside is far from everything in Gouna except the gate. It’s almost in the desert which means it’s very hot in the morning and really cold at night. 2. We booked ‘balcony’ thinking it’s 1 floor above the terrace. Turned out they gave us a second floor which was not convenient for us. When I asked Rania about that she said that’s what u booked on booking while this was never clear on booking. 3. The apartment has No place to hang wet towels in the bathroom - we have to go out to the balcony at night and allow all the mosquitos in. 4. No means of mosquitos defense- my little baby got eaten up the first night by mosquitos and only the second day when we told them they sent us some mosquitos defense. 5. There are no night stands (commode) in the bedroom. 6. The AC remote control is not working. 7. The TV was not working but when we told them they came to fix it the next day.

Très bon prix Enceinte très calme , belle et très propre Le gérant nous a donné les numéros utiles pour que nous ne manquions de rien

Rien a dire

Bon emplacement, jacuzzi propre, piscine impeccable, calme. Vue très dégagée. ADEL , gérant, nous a donné toutes les infos à l'arrivée ( restos, tuk-tuk) par WhattsApp . Nous avons été autorisé à rester jusqu'à 14h ( check-out 11h), ce qui a été très appréciable avec des enfants en bas âge ; merci à lui. Je recommande WATERSIDE APARTMENTS

La literie dans chambre parentale est impeccable, par contre toute celle des lits 1 place est en très mauvaise état et très inconfortable.

The apartments have a good location, the pool and the lake are clean, the place was very clean upon arrival, the kitchen is well equipped, and the staff were very helpful throughout our stay.

The kitchen is missing some items, the main bathroom’s hot water is weak even after maintenance, the living sofa needs maintenance , and the garden gate sliding wire needs fixing.

Amazing customer service from Abnoub. Private and quiet space. Nice outdoor space with terrace. Beautiful infinity pool.

The apartment is good from outside, balcony has good view and acceptable facilities like kitchen, Aircon etc.

The apartment was not cleaned before check in. Balcony was full of dust, inside the room the floor was dirty. The towels had stains on them, god knows the bed sheets.

Mr Abanob was helpful

Waterside is not nice at all

The apartment was spacious, and the location was good.

The pictures show a hot tub but it's in certain units only, my unit doesn't have one, no beach access only the lagoon and it's not for swimming if you need to go to the beach you have to go to a public beach with extra fees, all the mattresses and cushions were very bad and need to be replaced.

Nothing at all Very bad behavior, and when we receive the accommodation was very dirty and no lamps , fridge was not working, very bad smell and on top of that when we try to call the man in charge no reply Was very bad experience and sure well never repeated again And hoping that booking should never deal with them any more and trying to refund me under any circumstances Your assistant will highly appreciate Please note that we were spending the all day outside to avoid the very bad smell and the uncleaned flat

As mentioned above

Tutto va bene

Tutto

The entry process are very smooth

The shared pool wasn’t clear as well

The location, the host was responsivd

Stayed in the 1 br with jacuzzi. The property was not clean with lots of dead and alive insects, no cleaning tools were available, the jacuzzi wasn’t working well and wasn’t clean, the pillows are not human, the couch was super dirty, overall the apartment needs proper maintenance and a full revamp.

Everything about the place was perfect! Easy access, Parking, Cleanliness, and Access to a very near pool.

The fridge was not working very well.

The pool was under construction, and we were not informed of this beforehand. Upon booking, it was mentioned in the facilities that there is a functioning pool. Moreover, there were extreme construction noises at the pool waking us up every day at 8:30 AM. After contacting the contact person, he told me he'd get back to me, but he never did. Very dissapointed.

The accommodation was good but the owner of the place should hand over the place in time as she told me in the phone , we went at 3 pm and we found the cleaning man is still cleaning so we delivered the place 30 minutes late , One more thing is the people who are in charge of the place should at least put one bottle of water ( it’s not expensive actually ) , some packs of coffee ( not expensive as well ) , the wifi of the place wasn’t working therefore I was using the wifi of the place right next to my place I expected the responsible person of the property to get back to me after the first time he came to the property and failed to connect our phones to our place’s but I have used the WiFi of the next property next to mine within my staying duration Last thing I don’t think I’m gonna do it again Thanks Best regards ,

The treatment

Nothing.

This was the worst experience ever. The pictures were misleading, the unit was not ready on time for check-in, and I had to wait for hours on the street. The unit itself was a mess, unclean, with damaged or broken furniture. Furthermore, the team handling the unit was dishonest, inefficient, and unprofessional.

Cousy, clean and well organized.

Mattress wasn’t very comfortable

Nothing everything was horrible , the manager called Abanoub or Teymour was so rude , not professional. I didn’t have AC in the room was sooo hot couldn’t even sleep , I stayed with my sister in the salon in the sofa where we had AC, and he didn’t want to change the flat for us , even the pool of the property was in construction, we paid a lot and not even a pool.

The property was sooo dirty and the sofa smelly , I didn’t stay there after 2 nights we left the property and stayed in Cooks Club, I need my refund back because it’s an absolute nightmare out stay in this GOLDEN APPARTEMENT.

All of it was perfect

A lot of Aunts and Mosquitoes

Everything was good nice view waterslide El gouna Nice jacuzzi with a beautiful view palm trees and flowers definitely worth repeating

Close the door behind you and fly back to the cold country of Belgium

Location is beautiful nice jacuzzi in the garden with beautiful palm trees and flowers view Everything was nice and relaxed and you feel at ease Friendly people and if you need anything they will help you 💯 Everything is nearby and the Gourmet supermarket has everything you need Is

A very cozy place located around the Wake Park, there is a swimming pool with sun loungers in the yard.

Restaurants and shops are quite far away, but it’s not a problem to get there by tuktuk for 50 pounds

Everthing in it was super perfect

Location and serenity

Nothing

They provided me with the QR code late, which made me wait at the El Gouna gates for about 30 minutes on the street. The weather was very hot and sunny

Nice View and place

Delay of cleaning when we arrived , it was no ready yet

2nd Floor Location

Only that its in Gouna

Worst experience in Gouna among all the places we tried! We stayed in ground 3 beds appartement with Jacuzzi, the one with big city wall papers. Old furniture, lots of ants and worms in bathrooms, horrible pillows, dirty coach, no cleaning tools, no wipers in bathrooms, smart tv not working, batteries in all remote controls are not working, no oven and no top cooker ventilation…

Very good place vs value, will definitely be back, also Abanoub is very helpful

it was no breakfast in the property kitchen equipment are available air condition was working well

no lake for swimming near by no one come daily for collect towel to cleaning no available represented in the place

Everything was perfect from cleanliness, to view to apartment facilities and helpful staff

Pool without umbrellas

View was great

Swimming pool needs maintenance

Everything was as expected. Self checkin was perfect and Mr.Abanoub was very helpful over the phone.

Nothing

Apartment was clean, spacious and had everything we need.

Apartment is on the second floor and there is no elevator (for disabled people) so keep that in mind when booking, otherwise everything is great.

Location was perfect 4-5 mins from anywhere literally!

Bathroom needs some renovations

Location, cleanliness, and that it is a large apartment.

They checked us in an hour and a half after the agreed check-in time, and there were no anti mosquitoes spray. Also, they should include some cleaning tools such as a mop

Apartment requires maintenance... Toilet smells really bad, ACs are almost not working/ cooling in the rooms. Curtain was broken in the reception and we had to call the contact resonsible for the rental to fix it. Tv was also not working and we had to have it fixed. Pool is not maintained or cleaned, we could not use it. Location is not good as the Apartment is very far from marina. Not recommended...