Hotel Jacaranda

J adore cet hôtel, très bien situé, spacieux, superbes décos . Tout le personnel était aux petits soins . Je recommande sans hésiter.

Room was not good at all

Merci à l’équipe de la réception, du petit-déjeuner et aux femmes de chambre !

I didn’t like it. Poor service and the rooms have bad beds and pillows. Bathroom was not that clean and low quality one towel. Very disappointing.

Belle piscine. Bar et cabaret.

I stay at this hotel almost every time I visit from USA in vacation since 2011 the thing every yrs the hotel go down last year I stayed and the room had no AC and my bed brook on me and the pool was super dirty I came in yesterday and I gave it the last chance I told them last time had bad experience they said we will make it up to you guess what the room no AC again the bathroom get flooded when you take a shower, no towels no phone in the room actually there’s a phone but no cables. The power length for the lightbulb by the bed is taped by duct tape. What is this?

Le petit déjeuner est très sommaire par manque de choix. Propreté en dessous des lits sont à améliorer.

Regular

Oteli sadece uyumak için kullandım ama genel olarak çalışanlar çok misafirperver

The room doesn't have an iron to get suites Ready for business man like myself. They lock it up at night and get it available only the day time. How can I get my suit ready for the meeting that I will have early in the morning? I suggest they could have one available iron in the day time and get another one available for customer in the night. therefore they will get it back the next day in the morning. I came in Morocco for an economic conference at the Mohammed 5 University of Rabat with the Morocco Minister of higher education and scientific research. So that's was uncomfortable for me to not being able to get my suit ready at night, cause I get out of the plane untill the hotel only at night and they already locked🔒 their iron...that's wasn't good for all the business Men who will come over. Beside all that the hotel is beautiful and most of that the whole crew and workers specially those ppl that's I save a name ichrak and Nora are such a dolls and wonderful person, they're deserve a promotion or something better👍💪💪 Be blessed 🙏 B.H

Chambre spacieuse et propre. MAIS : * 1/ une seule serviette pour chambre double… on m’a proposé de de la ramener le lendemain matin. Il était 23h au Check-in et cela semblait compliqué. J’ai insisté on m’a dit qu’on le l’apporterait. Ils ont oublié jusqu’à ce que je redescende à l’accueil. Mais la dame de l’accueil a rapidement remédié à la situation. 2/ on monte à notre chambre au 3eme étage, pas de lumière dans le couloir… 3/ petit déjeuner pas digne d’un hôtel. Prenez le à l’extérieur. Certes nous sommes venus à 10h40 mais il n’y a rien de continental. Une catastrophe. Pour les super petits déjeuners passez votre chemin. 4/ WC peu accessible car bidet qui collé à celui-ci. Donc pipi de côté car cuvette peu accessible.(cf photo). Dommage ! Point positif : le personnel a tous les postes qui sont très gentils et professionnels.

Nice area. Great hotel. Great service. The breakfast was very poor. Just few croissants, no harsha or msamen. The buffet is big but with a very little food.

Everything was always clean.

Nice location but not clean not quiet the Ace is not working the TV not working also

Très bien

Personnel à l'écoute

Pros: room was clean, bed was comfortable, personnel was nice, location is centric near the city hall. Cons: breakfast was limited essentially to pastry (no hot food, no fruit, no cereals, ...), wifi from the room was very bad, views from my room window were bad. Key point: price was not sufficiently lower than other better-looking hotels nearby to compensate for the limitations.

le petit dejeuner est plus que sommaire

Petit déjeuner très décevant, sans qualité et accueil

Sehr ruhige Zimmer, freundliche hilfsbereite Personal. Schöne Aussicht auf die Statt und Schwimmbad. Verfügt über einen Bar und Nachtclub. Wifi Verbindung sehr schwach im oberen Etagen. Sehr sichere gegend

STAY far away from this hotel! This hotel was dark, dirty and smelled like dust and mold. I saw a bug in my room within five minutes of arriving. NEVER AGAIN!

Une première chambre correcte mais en panne électricité. La suivante veillissante . La propreté est au minimum. Pas de shampoing pour la douche et la télé est inutilisable. Le personnel est adorable et le restaurant est correct. Bien pour le boulot. Ne pas conseiller pour vacances.

Hôtel

Room and bathroom very dirty, shower plugged, noisy, poor restaurant, breakfast absolutely bad! Nice people, doing their best to maintain this poor place alive. The only good place is the pool bar at the 1st floor, good food and football games on screens. WiFi almost inexistent, except if you move on the corridor in front of the lift! Really the worst hotel I have been on the last 20 years.

Prix Qualité pas correcte dommage pour un service de 3 étoile !!!

I been in different places over all the world this the worste place where you can be specially the bouncers in the club the tall guy with the glasses and the guy with the red hat i cant believe it they cant talk the only think they can do punching and talking bad what the hell i dont know how that came they hire like those people

When my handicapped mother and I arrived in the room, although it was January 23 the windows were wild open. This is without saying that called the hotel to expressly ask for the heat and Wifi so I could work. I was tired and was hoping to take a shower but was surprised to find only one old bath towel and no bath mat, no glass and tiny 2 little bottles of shampoo. The reservation was for 2 adultes. The phone was not working and there was not TV remote. I was disappointed and wanted to cancel but was told that it was impossible. Lucky that I had only one night to stay there. The reception desk young lady not very smiley moved us to the room next door and called the room service to provide us with 2 mores bath towels. When the cleaning lady came, I asked for a bath mat but was told they don't have any and decide to give me a little something to use (see picture) I decide to put the TV on for mom, but there was no remote control. Offcourse the phone in the room was out of service, I decided to go downstairs to inform the front desk. I was told they don't have any and because I was shocked, they decided that they would give me the one they had in the employees backroom. The remote was missing the cover (picture). I put the TV on, and only one channel available and it was in English (My mother who doesn't speak English -remember this is Morocco and the language is arabic and French). Finally I set myself to start working and realized the internet connect was not working. Off course I went back to the reception desk and was told they would talk to the technicien to reboot the system. In fact the Wifi only works in the lobby and the 1st floor ( I was in the 4th floor). Lucky that we changed the room because the initial one, was right above the very busy bar and all the cigarettes smokes get to the room. The hotel is very old. The curtains are damaged and duty. The linens are old and used. Breakfast was very poor and bakery horrible. The staff though was very nice and helpful. Very expensive place for the service provided.

Hotel et repas correct ,personnel très serviable , wifi déplorable aucune connexion stable , maintenance déplorable lors d'une constatation d'anomalie

Ho soggiornato 3 giorni per ragioni lavorative. Camera rumorosa, poiché vista strada e con vetrate che non isolavano per nulla dal rumore esterno. Colazione appena sufficiente (caffè, tè, spremute, dolci e poco altro). Pulizia nella media. Buono il ristorante interno anche se costoso rispetto alla media. Consigliato per poche notti, vista la posizione centrale. Manca il frigo bar, quindi in caso di sete notturna è necessario prepararsi portandosi acqua dal bar o dall'esterno

Situation et parking gratuit. Par contre la déco et meubles sont dépassé.

I attempted to stay at a few other locations. All info on Google maps and Facebook were incorrect on hotels in Kenitra. No way to search or locate vacancies for rooms. Was 680 Moroccan Dirhams or $62.81 US. The room was large and clean. Large shower area in bathroom, area between Western toilet and bidet was very cramped. A large person would have a problem. The air conditioning didn't work first two days but was on and working good on third day. The television had six channels, five Arabic or French. One channel the Big Blue 2 US MOVIES only English channel, it was stuck on a picture and was saying all the words (radio). I reported it to front desk, was rewarded by someone deleting it from television. The Wi-Fi was very strong. This is in no way a $63.00 room in any country. Maximum $40.00 if television had better channels. Also building exits are not marked by international signage. Ensure your escape route.

if you can make the effort to drive a couple of miles from Kenitra to Rabat then do it. There are no decent hotels in Kenitra ... even the new Relax hotel is rubbish!!!. if the Jacaranda was in any other country it would be condemned or demolished, the rooms are filthy, there will only be one lamp in the room which may be a good thing as you may pick up more unpleasant details of the room, the windows don't shut properly and the black out curtains don't close all the way, the bathroom is stinking and more than often occupied buy several cockroaches. the bed sheets are not changed that often, and if you pull back the pillow case you will see the oldest dirtiest yellow sweat stained pillows probably in the world!!!. if you are planning on a good nights sleep then wear ear plugs, the noise from the dogs barking people shouting car horns etc etc is just horrendous, if the windows were double glazed and closed properly it may help a little. The air con units in the room don't work, you will get more air from someone blowing through a straw!!!. There is pool bar with a small swimming pool, enter the pool at your own risk!!, all the time I've stayed there not once did I see a person come and test the water, at the pool bar you can have food which out of all the hotel is probably the best place to eat. The restaurant is like trying to order food in the Faulty towers sit com, you order something off the menu and the waiter is saying Yes Yes to everything you've ordered and when it arrives at your table it's totally different to what you had selected from the menu and agreed with him, when you call him back and tell him he would just say Yes Yes!!!! so you can guess what we used to call him??. the bar is dark and full of smoke. the day before you check out make the effort to go down and check your bill as they do have the tendency to make the occasional mistake (often). Breakfast ... take loads of cereal bars and try to avoid it in the Jacaranda. the times I went down there were cockroaches in the bread, flies crawling over everything that's not covered and what amazed me was when the waiter cleaned up some breakfast dishes there was a half drunk glass of orange juice he poured that back into the container where every one serves themselves from!!!. I'VE GOT TO STAY THERE ON COMPANY BUSINESS, but my advice to the people that have a choice ... STAY AWAY!!!! ps ... make sure you've had all your inoculations if you've got to stay there. Good Luck.

I stayed one week in this hotel in september 2011. Great location in the city center. My first impression was good. Old hotel but with a nice lobby. I arrived at night and after long trip all I wanted was a nice hot shower. Unfortunately the bathroom was extremly dirty. Bath was covered with thick layer of dirt. Shower curtain, shower head and water taps were covered in limescale and mold. There were spiderwebs in the corners. The room was dirty too. There was mold on the wall under the window. Bed was clean i think (i hope!) but the rug by the bed was full of hair and dirt. I saw hotel maids cleaning the rooms just with the broom.

This review is not intended to be negative in any way but if you want 5 star accommodation and food to die for visit an area popular with tourists and where hotels have to be competitive, but then you have to be prepared to pay for the privilege. However if you want an experience to remember and you are prepared to embrace the local culture stay at the Hotel Jacaranda in Kenitra. What I am trying to say is look around your home area for I have no doubt that you will have cheap hotels, that serve bad food, and no doubt you would not want to either stay or eat there; but some people will or the hotel will close - but go into the city where business people have to go you will find all of the glitzy palaces that serve 5 stars meals but ask yourself can you or would you personally pay their prices? Yes the Hotel Jacarandar is very old and yes it is very tired, but that is what the local demand can afford and because Kenitra is not full of wealthy business people it will not improve. If you do not accept that statement find some tourist trap in Southern Spain and enjoy - but you will not know Morocco. The air conditioning in my room did not work and because the room cleaners have a tenancy to open the windows you do get the odd mosquito - but if you lived in a tent you would learn to sleep in the heat and put up with the odd mosquito. The curtains within my room were hanging off the track therefore they did not close properly and the blackout curtains were torn - as such did not keep out the morning sun but they did give cover for modesty. The room was clean and there was no signs of any insects however the bathroom did smell and there was no shower gel having said that there were 2 small bars of soap which sufficed. Breakfast was limited but it did break the night's fast. I was not impressed with the food in the hotel and I would advise finding another local eating house. The staff were very friendly and the cleaners always very active in the foyer. There was a sauna and a swimming pool with a bar and cafe attached but it was nit on my radar. Wi-Fi was hit and miss but that is not the hotels fault, it is the way WI-FI is in Morocco The hotel has a very active bar on the ground floor as well as a night club. The bar attracts a lot of young females in very provocative dresses - I do not know why they are there but I am sure that if you visit you will arrive at the same conclusion that I came to. The Hotel Kenitra is supposed to be the best hotel in the immediate location and parked outside of the are a lot of new and very expensive cars all belonging to Moroccans - so the hotel must have some attractions. For me it certainly was an experience and if I have to visit Kenitra again the chances are I will be staying at the Hotel Jacaranda.

This hotel was atrocious! Firstly when I arrived I was told my room was ready so I strolled on up to my room only for my room not to be made. The cleaners came rushing over and with me they walked inside the room to tidy it. Both beds were unmade and in front of me they did not change the sheets. Even though they could see I was new to the room as my big travel bags were with me. All they did was make the bed clean a few bits of litter up around the room. They only changed the sheets after I went down to reception to complain. While this was going on I found out the air conditioning machine was not working. After much discussion they agreed to let me change rooms. They gave me a choice of two other rooms but once again the air conditioning was not working in either of these! Anyhow I pitched up in one of these ridiculously hot rooms to sleep in sheets that had probably been slept in by someone else the previous night. Not to mention I received new towels with blood stains on, no internet/wifi in the room and the odd cockroach running around I would say it was great :/ My flight was leaving from Rabat at 21:00 so on the whole week I had requested a late check out. Which they had confirmed with me several times. On the day of my departure I checked at 11:00 only to be told I was not allowed the late check out and that I had to be out of my room in 15 minutes, if not I would have to pay for another full night. The receptionist was extremely unfriendly and even though I offered to pay a bit more money for the late checkout she was having none of it. People have talked about the good price here, but for 50EURO for a singles room, in Morocco I beg to differ. You're better off going across the street to Hotel Mamora where it looked a lot nicer. All this being said bar staff and cleaners were friendly. I have traveled over 30 weeks a year with my job for the last 10 years and I have stayed in every sort of hotel going and faced many problems with others. However this is the first time I have written a review on a hotel as I have never seen anything like it here. Save your money and go somewhere else!

I get in the night at this hotel, after I drove all day long. I was tired this was the first hotel that I found in Kenitra. The hallway is very nice, the hotel staff saw me I was tired and immediately they helped me with luggage and they gave me a room. The room was not expensive, but was old. It was clean but the furniture and the smell showed the hotel was old and needs some maintenance. In the bathroom I didn't have soap or shampoo, only towels. The bathroom was clean. The room was a little bit noisy , in the night they have a lot of traffic outside of the hotel. Next morning I had a very good breakfast. They gave me a lot of food. The hotel's hallway and the restaurant it is very nice decorated. They have also an underground parking. The stuff was friendly and very efficient. Because of the price, it is worth staying one night. The truth is in Kenitra you don't have to many choices for a hotel.

Staff unfriendly.,,, follows their unexisted rules .,,, rules that will charge u extra for your stay.., I will never stay again in this Hotel.,,, because I don't wonna get rubbed by their rules. the rooms are not clean....shower not clean..unsafe swimming pool ....that doesnt have a life guard....the only thing is ok ....is their breakfast ....please do not stay in this horrible Hotel ....

We booked 6 rooms. The air conditioning didn´t work in 5 rooms. I visited 12 rooms more and all of them the a/c was broken. The rooms had hair at the floor. The bath was dirty. There were no maintenance. We went to dinner and they promised they would find 5 rooms with a/c working. When we returned they had lost the suitcases in any room, and we stayed from 1,00 am to 3,00 looking for the lost suitcases.... May I continue? Yes, the price was really expensive for Marocoo and E.U. too. Alquilamos 6 habitaciones. El climatizador no funcionaba en 5 de ellas. Visité con el supervisor 12 habitacioes más todas con el mismo problema. Había habitaciones con pelo en el suelo. El baño estaba sucio. Sin mantenimiento. Salimos a cenar y se comprometieron a encontrar 5 habitaciones con el climatizador funcionando. A la vuelta habían perdido las maletas en alguna habitación intermedia y después de levantar a un grupo de 14 personas de la cama aparecieron a las 3.00 am. Además el precio era caro no solo para Marruecos, sino hasta para cualquier pais europeo. De traca.

Stay away if you can, I stayed two weeks on business, unfortunately there are not many decent hotel options available in town if there was an Ibis or Holiday inn this place would go bust. it might be able to survive on the bar takings, especially when the "ladies" are visiting the front bar. The pool bar seems to be men only, who smoke and letch while listening to awful local "musicians" if you have to stay here don't get a room near the pool, don't expect any Wi-Fi unless- you want to conduct all of your business in the unwelcoming lobby- don't expect a TV that has more than a few useless channels and don't expect a breakfast worth eating. We took our own fresh fruit and juice into breakfast every morning after seeing the waiter repair the juice dispenser by plunging his hand into the juice and scraping around the inner dispenser mechanism with his nails. I travel the whole world on business and this one ranks pretty high on my hotels to avoid list.

A very good experience! Located in the center of town,a staff beyond reproach,and a dining facility that is quite the treat.Several relaxing areas including a very energetic discotheque.I would recommend it to friends and family.

Hotel was in my opinion very poor, I have stayed in Morocco on several occasions and this is the worst hotel I have had. Staff not very helpful, breakfast extremely poor, room basic with luke warm water some days and semi hot on others. electrical connections hanging off of the wall, would not recomend at all to anyone who is used to reasonable standards.

Cleaning: ok, comfort: ok, breakfast excellent combination of traditional Moroccan cuisine and French patisserie.Nice and hospitable people!