Hotel Perlatto

We booked a room for two nights fior my wife and our daughter. Room was not ready for an hour and a half after our check in time. When we arrived there was not 1 window for any air. Obvioulsy no ac in the hotel which is kind of normal for hotels in Medellin, but not even one window to crack or grt fresh air. Our room was 20 degrees warmer than outside hall and only way to get air was to leave the hotel door open. Bathrooms only provided a couple tear open body wash which was enough for one shower for two people. We left after being there one hour. We tried to ask for a refund, hotels.com said only the hotel could refund and hotel front desk ssid only hotels.com could refund. I would never stay here again

Very small room no air conditioner very small bathrooms no trash cans, staff not helpful, need more air circulation, more windows , very disappointed

No recibí beneficios

Not what I expected. Thought room would be nicer. Not bad, but not great.

Las chicas son muy amable y es un lugar tranquilo y sin ruido así que se puede descansar bastante bien. Al frente tienen como una cafetería de un señor y su esposa y venden comida 100% Colombiana y a un excelente precio. Lo recomiendo al 100 lo único que deberían mejorar es que si uno se va a quedar Más de 5 días y pide cambiar las sábanas deberían hacerlo sin problema ya que no es limpieza de habitación si no cambio de sábana. Luego de eso todo perfecto y sin más quejas.

No windows, fridge, or hot water.

Very good staff, they are very helpful

The staff was superb, the best asset for the hotel they were friendly professional and always gobthevextra mile to have you happy there , remember esoecialky Anyi, also last name Arroyan and Mesa

Mucha bulla a los arrededores

I was supposed getting a vip please, and i go a room with no refrigerator, stuff was great , also i found a better hotel better price and a great location i will never rent this place again thats for sure

Buen hotel, pero no sé si amerita valor. No ofrecen desayuno. TV muy pobre. Wifi deficiente. Ventilador en una sola dirección

I did not like that there was no restaurant inside hotel but everything else was excellent

From what my girl told me it was very clean and nice. Staff was very cordial and helpful.

I recomend very nice place i love it

The inconvenience of bathroom.

Right in the heart of bello. Amazing value for money

Good Hotel for staying in this area.

La mayoría de las habitaciones no tienen aire acondicionado , no limpian la habitación si no la pides pero nunca lo dicen , las ventanas no son contra ruido y a poca distancia hay 3 lugares para bailar que la música es demasiado fuerte exagerado de no poder dormir más el calor , solo te dan jabón para un solo día , no hay shampo ni jabón de manos ni tampoco te cambian las toallas si no las pides , la verdad de hotel no tiene nada es un motel .

very good staff

No se ofrecieron las "bebidas para 2" como aparecía en la reserva, al fin, después de insistir, nos brindaron una botella de H2O

I like the staff , recepcionista were very kind and helpful, I was hoping for a tv to work, it didn’t, I reported it , the problem wasn’t fixed, also would be nice if they add a mi I fridge on the rooms . The rest was ok , average , nothing espectacular , like I said the best was the staff .

Nice and clean place great Jacizzi

Mucho ruido y pocas opciones para comer

La puerta de la habitacion no tenia ningun tipo de sehuridad mas que la cerradura, mucho ruido, instalaciones viejas y el jacuzzi parecia sucio, no me atrevi a usarlo. El personal de recepcion muy amable y atentos.

Very comfortable and safe

Really good staff good location , if you dont mind the noise at night its a good place to stay for the value no complaints here

I gave 3 stars just because the customer service was ok but in general it was a terrible experience. the first night we slept in a room with no window just a fan, We felt very unsafe about it, and the next night they gave is a room with ac but no window.

I've stayed at the Prado four times now. It's awesome... Do yourself a favor. Get a room with a balcony... Cuz if you don't you probably won't have a window

The room it was a good size, it is super affordable, comfortable and convenient. Definitely, I would recommend it! Simply I love it.

It was a good hotel for night sleep.

Wifi was only problem. Most websites seem to be blocked. YouTube Google and some others worked. Wifi in Bello is slow I noticed.

Primera vez que visitaba Medellín por turismo junto a mi familia.. me gustó mucho el hotel. Las chicas de recepción y de ama de llaves fueron muy atentas y amables. Muchas gracias por cuidar de nosotros.

Excelentes instalaciones

Excellent

Did no like the service , when I got there , what a surprise they do not have my reservation . What an experience. The hotel is dark , the rooms they are not comfortable, no AC , Etc . I will not go there again .

Buena relación precio con servicio

EXPEDIA RESERVATION DID NOT GO THROUGH. I GOT THERE AND DID NOT HAVE A HOTEL ROOM. MY COMPLAINT IS WITH EXPEDIA PRIMARILY. THE HOTEL DID NOT DO ANYTHING TO ALIVIATE THE MIXUP.

Was Not Prepared for No Air-conditioning..other than that for the Price it is a Very Nice Hotel.

Las habitaciones son confortables lo único es que la asignada no tenía buena ventilación y era bastante caliente

The Wifi was real iffy. You had to be beside the room door for it to work properly ( the rooms are concrete I think and I was on the 6th floor at the end of a hall way. Could of been part of the problem )My room didnt have a shower head and you had to hold the shower door closed or water would go everywhere. There is no air conditioner. That might not be a problem for non Americans... but we like to be cold when its hot outside. There is a nice fan though. Location is great if you want to be in Bello.

13 jours impeccables. Chambre lit double avec balcon. Personnel accueillant et souriant. Petit dejeuner compris. Non loin du metro Bello. Quartier animé le week end. Je recommande

Es un hotel agradable. La limpieza muy bien. El servicio de desayuno y parqueadero bien.