Ports of Call Resort Turks, Tapestry Collection by Hilton

Très bien localisé au centre de Grace Bay. Les installations sont très confortables.

Very friendly and helpful staff,clean and good location

Atendimento muito bom ! Todo o staff bastante atencioso! Praticam a empatia junto aos clientes..

Gostei de tudo … Desde o check in, onde fui recepcionado com muita alegria e alto astral e o dia a dia, onde todos estavam dispostos a tornar o dia mais leve.

We have just returned from 17 nights at Ports of Call. We flew with BA from London Heathrow via Nassau. Excellent flight and all on time. Only flight in at that time so straight through customs, short wait for cases and then on our way. We got in a shared taxi that dropped off at Hotel Indigo and then us - $40. We booked a pool terrace room and were given 112. We didn’t use the small terrace outside room other than to dry our washing but we liked being able to easily access pool terrace and used these table and chairs / loungers in evening. A small problem with shower head, reported to reception and all sorted quickly with a new one fitted. The hotel experienced a water leak and had to move people on our side of hotel to other. We were given 154 and appreciated being able to get another pool deck room for remainder of our stay. The manager met with my husband and we appreciated the way that this was dealt with and responded to. Location is great for walking to everywhere we want to go. So many places and Graceway Gourmet is close by - Good deli section that does good sandwiches (tick the checklist to choose what you want) and salads (ready made or salad bar to choose your own). Things I wanted to know before we came: - Supermarket - Graceway Gourmet across road has everything you need and pharmacy next door. - Beach towels - you get 2 cards on arrival, swap for towels and then you change at reception whenever you need to. - Fridge in room - Decent size for drinks and food. - Book swap - There is an area in reception for leaving and borrowing books. - Getting around - Easy to walk to and a range of options for eating. - Ice machines - On 2nd and 3rd floors and insulated ice buckets in rooms were great. - Showers in rooms - All good and no issue with pressure etc. - Water - Provided in breakfast area and you can fill up your water bottle. - Safes - Provided in room. - Beers - We drank the local beer everywhere, Turks Head Brewery. I-Ain-Ga-Lie lager or I-Soon-Reach light lager. They also do an amber, a stout and an IPA. - Rose wine - Graceway Gourmet stocked one we liked $15. We received a card each for a free welcome drink on arrival (beer, fruit lunch or rum punch) - a nice touch. Beach was easy to walk to and plenty of loungers with umbrellas available. Golf cart provided to take you if you choose to use it. We took our own drinks but sometimes someone will come along from Reef Rockers bar in nearby Ocean Club and ask if you want a drink. The hotel could be missing a trick not having a cooler with beers and soft drinks for guests. The bar would benefit from proper menus, more interactive service and maybe daily specials. We found a lot of guests did their own from their rooms. Happy Hour at hotel we didn’t bother with as it was buy one, get 2nd half price and it was nicer to go out. 5-7pm daily - Blu Bar - Regent Village, 8 mins walk from POC. They have a menu of half price drinks. Pelican Bay bar - All drinks half price. You can walk along beach. 7mins to right with Blue Umbrellas then walk into Royal West Indies Resort. Eating out and where we went. It obviously depends on what you choose from menu and on the day but have scored our experiences out of 5. We walked to and ate at below: - Tribe 3/5 - Castaways 2/5 - Danny Buoys 1/5 - Coco Bistro 5/5 - Coco Van 5/5 - Flamingos 4/5 - Turks Kebab 4/5 - Conch and Coconuts 4/5 We walked to got food to take out from: - Patty place 5/5 - Graceway Gourmet salads and wraps 5/5 We drove to and ate at: - Shark Bite 3/5 - Baci 5/5 - Hemingways 5/5 - Da Conch Shack 5/5 - Crackpot 3/5 - Omar’s 4/5 - Mr Grouper - next to Fish Fry 4/5 Beaches we went to: - Grace Bay - Lovely for sunrise walks. You can walk a long way left or right as you get on beach. - Leeward. Clear blue sea and powdery sand. Can see why it is one of the top beaches. - Sapodilla Bay - We went early for walk and swim before crowds but they do have loungers there to rent. - Taylor Bay - No loungers or facilities and much quieter than Sapodilla. Amazing clear shallow sea. - Malcolm’s Road beach, Smith’s Reef and Coral Gardens for snorkelling. - Flamingo Beach - $30 for 2 beds and umbrella. Ate lunch at Rickie’s and ended day with mudslides from Ocean Club and then walked back stopping at Pelican Bay happy hour on way. A good day! We also walked to Salt Mills and had a look in shops and visited Potcake Rescue. We tried lots in different places and found the best for us: - Conch salad - Rickie’s Flamingo Cafe - Conch fritters - Mr Grouper - Rum punch - Da Conch Shack - Jerk chicken - Conch & Coconuts Back to hotel. The staff in the hotel are always busy maintaining and cleaning. Gardens are kept well. However would be better if machinery such as leaf blowers are used after breakfast. It woke us up early before 7 a couple of times. Most of the staff were friendly most of the time when we greeted and spoke to them. WiFi was good and two different POC ones - one worked much better on the by the pool. Comfy beds. Any issue we had in room, we advised reception and someone came and sorted it quickly. Breakfast - Changed in the time we were there. They got new equipment to present the food and the cold meat and cheese and fruit selection were extended. We appreciated this as we did not usually opt for the 2 hot options - scrambled or boiled egg / bacon or sausage. Bread/bagels/pastries/croisiants available and looked much nicer in new basket trays. The ladies worked hard restocking and keeping everything topped up. Ports of Call is a perfect location if you want to be near everything, not necessarily rent a car. The hotel is a more affordable option and it feels like the hotel is always working on improving things. Departure on a Sunday - We got a taxi from hotel at 1515 for our 1835 flight. $35 and hotel sorted for us. BA was one of last flight out of so airport got quieter quickly. Check in was quick and we sat upstairs. Thanks to BA for good flights and to Ports of Call for a lovely stay.

Good location

No water for a day and ongoing maintenance

Sandy at the front desk was awesome she made the visit the best.

N/A

The room i stayed in was on the 3rd floor it was very spacious clean and smelled fresh the bed was king size and very comfortable the bathroom was spacious with hot and cold water the A/C worked the TV was a plus great for couples

My honest opinion- What we liked -Great location, the hotel was refurbished to respectable conditions, workers are often moping the grounds, water and coffee available all day, cleaning ladies are nice . What we did not like - Some of the workers are not welcoming - front desk ladies are not friendly- (the young man working the front desk was super friendly, says hi when you walk by and smiles-perfect ! )The bar man -he ignores everyone. Breakfast is basic .Room conditions -stuff is broken and wont get fixed until you tell them. Overall a decent hotel at best ,staff need to be trained on providing friendly and warm service . Upgrade your service and your hotel in my opinion gets another half star . I probably would not stay again-sorry . (2.5 Stars is my rating )

The room was spotless with fabulous beds and linens. Staff was very friendly and helpful. We loved wandering through the little shopping and dining area. The pool and outdoor playground was small and slightly run down.

I stayed at Ports of Call Resort in Turks and Caicos from April 30, 2026 to May 4, 2026 for what was supposed to be a meaningful birthday trip. Unfortunately, my experience was deeply disappointing and included serious safety and service concerns. On May 1, while I was actively in the shower, the shower head detached and fell. I reported it to the front desk, and maintenance did respond quickly, which I appreciated. However, the following night, around 2:00 a.m., we were awakened to our room extremely hot and significantly flooded with very hot water. The in-room phone was not working, so I had to contact the front desk from my cell phone. Water was actively leaking from the ceiling and through/near a light fixture (photo attached), which was not only disruptive but also a serious safety concern. We waited approximately 45 minutes to an hour at 2am in the morning before being relocated to another room. Because water was actively flooding the room, we were unable to gather our belongings at that time. When we returned around 6:00 a.m., the room was hot, fogged over, had condensation on the ceiling, and some of our personal belongings were damp. This also happened on my birthday, and we had an early morning excursion that could not be refunded. After being moved, the second room had little to no water pressure, and we were later told water service would likely not be restored until later that evening. I contacted the resort directly before posting publicly because I wanted to give them the opportunity to address the matter appropriately. Their resolution was an offer of two future nights, with an expiration date of two years, but it required a signed agreement that included not posting a review. There was no consideration of the impact that this issue (and lack of appropriate follow up) affected my birthday celebration and the overall experience for my guests. I declined the offer because no actual refund was provided, and I did not feel that future nights with those conditions adequately addressed the seriousness of what occurred. I am giving two stars because some staff members were responsive in the moment, but overall, this experience was not handled with the level of urgency, accountability, or customer care I would expect from a resort. Future guests should be aware that some negative experiences may not appear online if guests accept compensation that requires them not to post about what happened. Based on my experience, I would not recommend Ports of Call Resort if you are looking for a reliable, well-managed stay or a property that takes serious guest disruptions and safety concerns seriously.

La ubicación estaba cerca de todo en la mejor playa y zona en Grace Bay sin duda Estábamos en una villa de 3 dormitorios alejados del ruido Muy amplio nuestro espacio y tenía una galería donde pudimos disfrutar nuestra estadía

Es un hotel que le falta mantenimiento general y servicio de limpieza Estuvimos 6 noches y solo fueron a limpiar en 1 oportunidad La Villa necesita actualización todo muy antiguo y con poca limpieza general El personal del desk algunos muy poco amables y colaboradores

Location and facilities

Room had a toilet that leaked and a shower with no pressure. Reported to staff but in 3 days no one came to look at it. Room also consistently smelt damp.

Nice resort, breakfast could be changed up a little more, the girl at the front desk, Shameka was amazing, the bartender Cortez was excellent. Nice walkable area to the beach, shops and restaurants. The beach was the most beautiful I have ever seen. The hotel provided beach chairs and umbrellas. Whenever we had an issue, someone corrected the problem immediately, ie needed more wash cloths, had internet issue, and shower not spraying hard enough. Someone was up within minutes to correct the problem. The staff here is terrific. Great place to stay. I would definitely return to this resort!!!

Excelente ubicación a 300 metros de la playa Grace Bay que es un paraíso , con servicio de sombrillas y reposeras muy útil y confortable! Estacionamiento gratis en la puerta ! Ubicado frente a un supermercado muy bueno con mucha opciones de comida al igual que restaurantes en la zona ! Habitaciones amplias y cómodas ! Luminosas con limpieza diaria y cambio de toallas !

El desayuno pocas opciones ! El colchón bastante blando y se hundía !

centrico , accesible, buena playa !

todo bien

Great location - only 5 min walk to the beach and restaurants. Rooms are clean & nice with the necessary amenities; outside noise was not noticeable. The price is average for the location - T&C is kinda expensive. The staff was amazing from the time we checked in for the entire stay. 'Shan' helped us get a driver for an excursion & Cortez makes great drinks. Breakfast was enough to start the day.

We just arrived home from a wonderful week at Ports of Call. I must admit I was a bit underwhelmed at first but that changed rather quickly. Our room was updated and nicely furnished with a very comfortable bed with wonderful sheets. We had a balcony which I love and used daily. Breakfast was included and it was a good start to the day. The resort was very clean and the location was the best!! We walked everywhere and there are so many restaurants to choose from. A grocery store across the street was perfect to pick up lunches. The beach is about a 5 minute walk or grab the trolley if it is there. The reserved beach area was excellent and no problem with getting an umbrella and chairs. Loved the beach!! A big shout out to Watson who is a wonderful bartender and definitely a big part of the resort. We played Bingo and won many drinks. Also to all of the employees of the resort. Everyone was helpful and very friendly. We met so many friendly guests and we will be returning. Yes it would be nice to go to a big 5 star hotel but honestly this place has everything you need. It's small and more personal. Great place to relax!!

Ports of Call has a great location! Super close to grocery and shopping. Would definitely return. Breakfast was redundant but sufficient. You can check out on time and use their hospitality room to shower if you have a later flight and want to spend one more day at the beach. Good value for the price...similar to a Hampton Inn in the states.

Bon petit déjeuner, personnel très sympathique, simple mais très bien entretenu

L’entrée de l’hôtel avec le paillasson un peu sale n’est vraiment pas belle, très cheap. Heureusement on ne reste pas sur cette mauvaise impression

The location is great and the price was much more affordable than other resorts.

The first room we were given had the worst spell of mold and mildew so we had to request another room immediately. It says check in is at 3 however our room wasn’t ready until 3:45 and then we had to be moved to another room so we lost some time the first day.

Breakfast was basic but ok. Rotate boiled eggs and bacon one day and scrambled egg the next day. Staff were friendly and helpful but stretched so always a wait to get help. Location very good and 5 mins walk to beach.

Rooms were basic. Even the updated rooms looking well used. Rusty around pipes and shower trays looked worn. No water pressure in shower or sink. Toilet seats wobbly, keys to rooms often not working, and aircon sounds like a plane is taking off. Kettle but no tea or coffee provided. Hot tub was gross - really dirty/cloudy with rubbish in it. I moved rooms 3 times due to issues. Lot of money for not very much. Paying for location rather than facilities. Room was only £500 less for a week compared to Ocean Club West which looked much nicer.

Te, café, leche permanente y sombrillas y sillas en la playa. Además el balance calidad precio para una isla costosa Y el gran supermercado a 80 metros

Algo lejos de la playa... pero es manejable

Pros- +Location- amazing and close to everything +Poolside room- adequate and cleaned each day. We had the little porch area and it was nice to have. +Breakfast- it’s free so tough to complain, yes things run out but there was always something decent. We appreciated it. +Pool and hot tub- very nice furniture around area, continuously cleaned. + Beach area- beautiful, chairs and umbrellas provided. + Great to have pool table and shuffleboard, ping pong was broken but appreciate these other items available. Cons- These are such easy fixes so I am surprised they even go on for more than one negative review. People and hospitality can make or break a resort. -Bartenders- unfriendly to say least. There were 0 poolside activities the week we were there although 4 were advertised, the 5th is offsite fish fry and we went to that. The bartender was so rude to myself and child that I told management. Play bingo if it’s advertised and you have guests, no one is doing it for the nominal prizes. The other bartender gave me a beer, glass and opener for beer when I ordered. It was the only drink we ordered because with service like that, you aren’t getting any more of my money. - Beach attendants- never seemed to do much except sit on phone. We even gave a nice tip day one to set up chair and umbrella but that was only day it was done for us or that we were acknowledged. - The dryer really didn’t work and I know they were trying to fix. One solution was for us to take plug out and put back in. I almost electrocuted myself doing that! It was the worst shock I have ever had. The next morning the kind housekeeping staff dried my laundry.

Breakfast was below average. At time was impossible to move in the room. It was over crowded and we opted to have breakfast at a nearby restaurant.

The front desk staff was terrible. One woman in particular was so rude and nasty she should never be in the hospitality business. Even the manager was of no assistance. The beach is quite a distance. The hotel offers a gold cart service. The driver was never to be found.

We booked Ports of Call Resort because it had very good reviews. It didn’t disappoint! It was clean and updated, with friendly staff. Watson, the pool bartender makes a mean rum punch! Lol. We prefer resorts that are smaller and it was the perfect size and location. Within walking distance to restaurants and shopping. We made some new friends and everyone we talked to planned on returning.

The best fun was by the bar during happy hours and playing bingo

Would never recommend. Overpriced rundown motel 6.

Our girls trip was super fun and Ports of Call worked out great for us. Location was perfect since we didn’t rent a car.. Everything we needed was within walking distance . The breakfast was great, it had everything we wanted. Staff was always very attentive and accommodating and having the shuttle for the beach was a bonus. (only a two minute ride.) There were always beach chairs and umbrellas available and set up for us. Our room was always cleaned and tidied and fresh towels provided.(thank you to the cleaning staff.) Shout out to Jody, Jehflan, Justin, Mercedes and Millamie. Your daily smiles and friendly nature made us feel welcomed. Thank you for a wonderful experience. From the Canadians😊

Great place with access to a lot of great restaurants and shopping areas. Turks is our favourite island and we travel all over it including North and Middle Caicos.

This is a difficult review to write because I loved so much about the resort, but there are some items that need to be considered before booking a reservation. My reviews tend to be based on two things: is it clean and is it safe, because I don't spend time in hotel rooms. That said however, this resort has some other items to consider when deciding if it is the right place for you to book to stay. Pros: Price is right. Location is central to everything including a nice grocery store and several good restaurants. Area felt very safe. All staff are super friendly, especially Cortez at the pool bar who took the time to learn everyone's names. (Lone exception was the beach staff who served no purpose) The pool and hot tub were kept very clean. Lounge chairs and umbrellas were nice to have on the beach as well as poolside. Cons: We specifically booked connecting rooms, but were not given them. This would be a huge problem if I were traveling with small children. I was traveling with adult children so it was still a small issue but we could accommodate it. Even in the rooms that were recently "updated", the rooms are inconsistent for "cleanliness". One of our rooms was so musty that even with the windows and doors open all day, I couldn't breathe to sleep. Several people at the pool made similar comments, and we heard others say that the air-conditioning didn't work at all after calling maintenance more than one time. Shower heads were clogged so you didn't get full spray and floors always felt dirty from sand. The resort oversold "beach activities" as paddle boards and kayaks were no where in sight and when asked to use them, the beach staff said they weren't available. All other resorts had their toys on the beach ready to be used. Also, beach "bar" was a guy with a blender and cooler. There is no restaurant, bar or bathroom facilities on the beach as part of Ports of Call. Irritants but not deal breakers: Location is not on the beach. No idea where the beach shuttle ever was and I personally would not rely on it. The traffic was heavy to cross the street to the beach and I would not have been comfortable doing it with small children. No elevators to the second and third floors. Each room is a little different. Some had bigger refrigerators and some had very small. We were given bath towels, but not wash cloths. Breakfasts were very basic. The menu was repeated every other day. The supplied hair cleansing products are not great. The pool deck is very slippery when wet and could be dangerous if not careful. Effort to provide your room early is non-existent. There is a very small closet where they can store your luggage and a small bathroom by the pool to change clothes. Bottom line is that if I could get a similar priced room with a view of the beach, which is why I go to Turks and Caicos, I would opt for that over Ports of Call. Generally, Ports of Call has everything I would want otherwise, so long as you get a room that "works".

We loved it! Perfect place for our little family of three.

Due to flight cancellation I stayed here for one night, 3/12/26. Room on the first floor was very musty. What was worse was that the shower head didn't work.... a few trickles only and no hot water. I washed my hair in the sink (it did have hot water). When I told the front desk about the problem the response was, "yes, I've heard that complaint. The shower head needs replacing." I would be sure your shower works before you pay!! The bartender was lovely and it was in a good location. Not on the beach.

Clean grounds, proximity to beach and stores Nice continental breakfast.

More about the room, floors looked dirty upon arrival requested to be cleaned and never appeared to happen. I ended wearing socks at all times in room. Unit air conditioner VERY loud.

Enjoyed the resort, liked the size, property grounds and simplicity of the resort. The resort rooms and the property grounds were always well kept and clean. The staff were always pleasant, friendly and provided good service. Liked the close walk to the beach, shops and restaurants on Grace Bay. Appreciated the daily free (included with the stay) morning breakfast, beach umbrellas, chairs, towels and kayaks and paddle boats and a golf cart service if needed to and from the beach.

Great location , nice breakfast, good pool, hot tube was little bit dirty, I stayed in two rooms, first one with two beds and bigger but little bit outdated and the second one when my flight was cancel I stayed in a newer room with one king size bed. Both rooms were functional and clean. Easy walk to the beach and restaurants. I would definitely stay there again !

This is our 2nd time staying at the Ports Of Call. We enjoyed the property so much in 2024 we decided to stay there again. The hotel is in a great location, close to the beach, shopping, restaurants and a grocery. When we arrived the woman at the front desk was completely unwelcoming and made us feel as though we were doing her a favor by staying at the property. The room was clean but 'tired'. No water pressure or hot water in the sink. A shower that had very little water pressure but at least hot water. A TV that apparently worked only with a smart device (phone or tablet). And a couch that had a musty smell. The included breakfast was basic: coffee, orange & apple juice (that was unappetizingly warm), eggs, scrambled powdered one day, hard boiled the next and bacon or sausage. A nice choice of bread, frozen stale waffles, cereal, along with a fruit of the day. Quite the downgrade of breakfast options since our original stay. The pool and pool area was clean and inviting. Many couples and families with children enjoying the sun and pool. The bar, located near the pool, was as basic as it gets: an occasional bartender that served beer, wine, and basic liquor and was capable of making a few varied mixed drinks. Housekeeping did a good job of making the bed and refreshing the towels every day along with Swiffering the floor. Throughout our 7 day stay the two women at the front desk never smiled, never said 'hello', 'good morning', or asked if we were enjoying our stay. They were constantly on their phones and when approached for directions, information or dining suggestions they acted annoyed and would mumble something unintelligible. Occasionally we'd ask one of them to call a ride for us. Sometimes we'd wait up to 30 minutes after asking. We came to learn they got kickbacks from their favorite van drivers and would often play games with guests when calling for a ride. After one 45 minute wait we began calling drivers on our own. On one occasion one of the front desk women started arguing with us attempting to tell us we had to use 'their drivers'. I just ignored her. The hotel is a good value considering the rates in nearby properties. Towards the end of our stay we were told the property was under new ownership since our stay two years ago. This explained a lot about the property. Apparently profit is the main concern to the new management not guests experience. It goes without saying we'll be exploring other resort options for our next vacation in T & C.

The location was great and within walking distance to many shops, restaurants and the beach. Upon arrival at the hotel, the woman at the front desk almost seemed annoyed to check us in. She was not welcoming at all, which set a negative tone right from the beginning. She walked us to our room and once inside, she handed us our key without going over anything about the property, not mentioning anything like the dining options, shuttle to the beach, or anything else that may have been helpful. We rented one of the villas, and asked her about the private plunge pool which she then reluctantly showed us. The pool was dirty, and there was construction going on directly behind the property. While this wasn't on the resort property, it would have been nice if we were aware of that before arriving. She told us someone would come back to clean the pool, but that didn't happen until two days later. At the end of the trip we wanted to do our laundry, which should have been convenient as the villa had a washer and dryer. We walked to the store to buy laundry detergent only to get back and find out that the washer had three inches of dirty standing water in it and was unusable. We asked the front desk and they said it needed to be fixed, which would have been nice to know at the beginning. We brought up these issues to the front desk many times throughout the week, only to be told we need to wait for the manager to get in, which we never saw. Overall we enjoyed the location and the space of the villa, but the service was below average.

Pros: Very clean! Very friendly and kind staff (helpful, willing to go out of their way to make the visit nice)! Nice pool area; hot tub toasty (comfy chairs and lounges with umbrellas; attentive staff). Great location - short walk (or hotel shuttle) to Grace Bay where there is a dedicated area for Ports of Call guests with nice lounges, chairs and umbrellas; very nearby shopping (can see the shopping area from the lobby; less than a half block away), a nice grouping of shops (coffee, restaurants, boutiques, bakery, ice cream; love the Mexican restaurant!); beautiful plants and flowering shrubs; usually some activity every night (ping pong, bingo) and - Watson - the friendliest, down-to-earth bartender you will ever meet! (love his dry sense of humor!); also nearby (very walkable) are several large hotels that have excellent restaurants (the Farm was my absolute favorite) and a casino at the Ritz, more shopping/restaurants/boutiques as you walk down from the Ritz.

Nothing that I truly would put in the 'not like' category - more awareness and truly not cons: not a large resort but very nice (think Embassy Suites style with palm trees) and not fancy (but very comfortable); breakfast was good but basic (cereal, waffles, scrambled and/or hard-boiled eggs, packaged yogurt, 2 different kinds of fruits a day, bacon or sausage, pressed chicken, cheese; 24-hour coffee and fresh water).

It was our first time visiting Turks and Caicos and Ports of Call Resort was absolutely perfect! Yes this is a budget friendly hotel but for an island as expensive as Turks, it exceeded our expectations. Even though it looks like a motel, it is cute and convenient. The rooms are clean, the resort is near everything you could need including restaurants, stores, and a supermarket. Grace Bay Beach is a 10 minute walk away - at a leisurely stroll. We really enjoyed the breakfast buffet which was included in the price. This is an absolutely beautiful island and staying at this resort added to its charm. We will definitely return!

Port of Call provided the perfect place for a first time traveler to Turks and Caicos. The staff was courteous, friendly and make sure we had all the amenities fora pleasant stays They are literally minutes away from the most beautiful beaches in Grace Bay. All the restaurants were walking distance as well.

Hotel is in a great location. I wouldn’t refer to it as a resort. From first entering into room it appeared that floors were not mopped. I did request to have mopped and it never happened. I wore a pair of sockettes in room instead of going barefoot and they were very dirty after five days and we did not wear shoes in the room. We had issue with water flow which seemed to vary amongst guests. Maintenance did come to room to address and it did improve somewhat. Room had window air conditioner unit which was very loud. Bed and pillow were very comfortable. Continental breakfast was good. The hotel does offer paddleboard/kayak rentals at beach but all days we were there the water wasn’t smooth for these activities but perfect for taking a dip. As I mentioned hotel was in great location to supermarket, some shops, restaurants including those in other resorts and short walk to beautiful Grace Bay beach.

Good location

Worst breakfast ever. It's better not to offer it Hotel infrastructure is quite old and not well maintained, very noisy ventilating machines. We also found a big bug dead in the room, and it stayed there even after "room cleaning".... All in all, completely overpriced

This was a great resort for the family to stay because of location and a great selection for breakfast. We stayed in one of the villas, and it was perfect for the family to be together. There was a bit of nearby construction, which we barely noticed, but otherwise it was a very quiet resort. The front desk was very helpful with anything that we needed.

Just spent one week here with a friend. This is a somewhat basic, small resort, however, it has everything you need. It is a few minutes walk from Grace Bay and a very large, well stocked grocery store, boutiques and restaurants. The staff are consistently friendly and helpful. Our room and all common areas were spotless at all times. The pool area was beautiful and never crowded. The buffet breakfast changed daily and included hot eggs and a hot protein (e.g. bacon or ham). The buffet was always well stocked and very clean. The front desk staff helpfully made several reservations for us.

Last-minute trip with wife and two daughters. When you convert the Comically Overpriced to Incredibly Underwhelming Quality Ratio that is present across all resorts in T&C, this resort scores very high. Clean rooms, friendly service, plenty of parking. Kids enjoyed the pool. Breakfast was acceptable. Not directly on the beach, but just a walk across the street and they provide you with chairs and great service. Still a bit too expensive for what it is, but it’s all relative. If you want a cheap hotel, go to a different country. But if you want a good deal and you’re as enamored with Grace Bay as I am, this is the spot.

States here 3 days and wonderful for me. Location is perfect, Beach, shops, supermarket and restaurants, within 5-10 min. I had a room with a balcony facing the pool. Perfect. The Ports of Call Resort has nice moderne rooms, the staff is very friendly and helpfull. Breakfast is ok, bagels, scrambled eggs and bacon, fruit. Enough for me. Not the Ritz Carlton, but really nice place to stay in Grace Bay. The cleaning could be a little better, but all in all it worked out for me. I had a pleasent stay and will recommend it. Thank you Ports of Call Resort for a pleasent stay with you. Best regards from a Happy Guest from all the way from Dennark 🇩🇰😎🌴

Upon entering our room, it smelled heavily of must/mildew. We changed rooms to a "less smelly" room. The next day, after it rained, the smell became worse. We realized it was coming from the a/c unit, which apparently water was getting into and mold spores were blowing into the room. We immediately closed the a/c and had to endure being warm for the remainder of our stay. The shower door was also lined with mold as was the ceiling fan, which could not be turned off as it was connected to the light and mold spores constantly blowing in the bathroom. The shower pressure was very weak and we also suspected their could be mold in the shower head. I mentioned this at check-out & was given the asst manager's card. I emailed her and NO RESPONSE!! It is totally unacceptable to be subjected to this and they could care less. There was also drilling in the corridor when we would get back from the beach and could not relax. Outside the rooms are lamp posts which shine bright light into the room at night and hindered our sleep. We also twice saw a pack of pitbulls outside our window which woke us up in the middle of the night. The free breakfast was awful and we ended up eating elsewhere. They are stingy with towels, not leaving enough in the room & only giving you one beach towel. So many issues, I could go on but the MOLD issue is the worst and apparently not isolated to one room. We did not want to spend our short vacation constantly switching rooms as the other rooms also have the same issue and would be pointless, so we had to endure this. If you have respiratory issues, do not stay here or if you do not want to breathe in mold and get sick, do not stay here. Management is MIA and could care less. Yes it is a less expensive option but you get what you pay for & worse. Spend a little more & stay elsewhere if you do not want to jeopardize your health.

Great location close to shops and beach at affordable prices.

It was all good.

This was our second stay at Ports of Call and we had a wonderful time. My wife was celebrating her birthday and the staff made it such a special day for her, thank you.. We went on the champagne sunset cruise and we highly recommend it . We had a llot of fun. The beach is one the best we have ever been to and there's a great selection of restaurants close to the hotel for a variety of dining. We had a pool view room with a balcony and that was a very good choice. Our overall experience was very enjoyable and a special thanks to the room attendents. They made sure we always had plenty of supplies and that the room was clean . Another super stay at the Ports of Call.

It’s close to a lot of stuff. The room was nice and comfortable.

Amenities weren’t very impressive but it was clean, well staffed, and accommodating.

Great location within walking distance to the beach

Rooms needed some updating, sofa was worn and some of the lights didn’t turn off

The room was amazing! You have a private deck with a table and a swing chair. The room is gorgeous and has a fridge, stove and microwave so you could be totally self sufficient here. I would definitely come back. The location was AMAZING! 10/10

That we only got to stay for one night!

the room smells, i think because of humidity. a room needs to be proper keep open windows to always have fresh air, but if onlu A/C is on it smells.. unfortunately because the room as a room is great and the breacfast could be upgraded a bit

Room size was good and lighting was ample. The hotel pool was relaxing and had plenty of seating around the pool. The breakfast was sufficient. Hotel location was good in Grace Bay.

Room had a musty smell and the beds were just ok. The TV in the room was very difficult to.operate and the instructions in the room were not accurate.

The morning front desk team lady with the fabulous nails was very helpful and sweet. I also loved the hot tub! ❤️

N/A

I truly enjoyed my stay at Ports of Call Resort in Turks and Caicos from December 31 to January 2, 2026. First, Bernard at the front desk was professional, knowledgeable, and pleasant from check-in to check-out. Second, Jodi in Reservations was accommodating, professional, and very responsive. The bartender — the young gentleman with dreads (my apologies for forgetting his name) — was the best. The location is a 10/10. The complimentary continental breakfast was a 3/10. The room was a 6/10 — not fancy, and I would definitely recommend a pool-view room, as I initially had a balcony with an obstructed view and had to be moved. While the hotel may not offer luxury accommodations, the outstanding staff and unbeatable location more than make up for it. Thank you to the entire team at Ports of Call Resort. I truly appreciate you!

Posizione molto comoda. Camere pulite

Colazione mediocre con poca scelta e prodotti di qualità scarsa Wifi discontinuo

Room is ok

Dirty kitchen and breakfast

I like that water was available for the duration. Drinking water and breakfast in the lobby. It was a comfortable room. Front desk staff was courteous and respectful

The location.

Amazing experience. Very good in overall. Localization could not be better. Special thanks to Sandy who received us very well.

Great pool, very clean and updated rooms and only 6 mins walk to beautiful beach with warm turquoise water. Decent breakfast to get the day started. Many restaurants and shops with in a few minutes walk.

Visited Turks & Caicos (Grace Bay area) for a short escapade. The nice about the resort is the location, about a block from Grace Bay beach and surrounded by grocery, restaurant, shopping, pharmacy and all the services you may need Grace Bay Beach is fantastic, the hotel provides some long chairs for hotel guests The beach is super long for those who want to walk on it . The beach is public and right beside you have the Ritz Carlton and other very high end hotels The hotel pool is nice and clean, perfect for quiet afternoon dip; unfortunately for us this tranquility got interrupted by rude Americans tourists that believe that the hotels was theirs and all other guest will enjoy their drunk screaming and stupidly…well this tells you so much about civilized society… The continental breakfast is ….below average and we did not bother trying to make the best of it since it’s just terrible..the grocery and other places around offer you better options. There you have it

Just returned from a one week stay at Ports of Call. The location was perfect, everything was walking distance. Just a short walk to the beautiful beach or there’s also shuttle available Many restaurants in this area within walking distance. Cortez the bartender was very kind and always greeted us with a smile. He is well suited for his position and is definitely an asset to this establishment The hearty breakfast which was also included with our package was great! We were greeted with warm friendly smiles each morning by Mercedes and Millamie. These ladies made sure the kitchen was well stocked and the coffee was ready and hot Your hard work didn’t go unnoticed and you both deserve a big fat raise 😀 Keep up the good work! I will definitely return to Ports of Call.

Beautiful hotel

Wouldn't recommend. 3 stories and no elevator. Upgraded to poolside but everyday there was always something going on outside our particular door. The staff was nice except the older bar tender. He was set in his ways and not very friendly.

Ports of Call is a very nice, inexpensive and well kept resort and right in the middle of everything in Grace Bay. We had ground floor room, pool view with a small patio where we could walk directly out to the pool. The beach, shopping and restaurants are withing a couple of minutes walking distance or you can take the free shuttle provided by the hotel. The resort has a private beach area on beautiful Grace Bay. They provide beach towels, beach chairs & umbrellas and floats/watersports. They have a great pool area with plenty of seating for everyone. Complimentary breakfast is good and you can eat right out by the pool. Staff at the resort are super friendly and accommodating. They also have a nice Happy Hour everyday with discounted drink specials. There is a local supermarket also within walking distance which is very convenient for extra snacks and drinks. Would highly recommend this property if you're looking for a less expensive option that is not directly beach front.

Excellent place to stay in Providenciales! Closely located to great shopping and dining and a short jaunt to the beautiful beaches of Grace Bay!

Beautiful resort that is affordable! 1 1/2 blocks to the beach and all the shopping and restaurants, grocery stores within a few blocks, some closer. The staff is so friendly and accommodating! Breakfast is included and Mercedes is on top of her breakfast game and so sweet! Cortez is a fun and skilled bartender. Great pool area, fresh beach towels and beach chairs included with our stay. It was also the second cab stop from the airport. We had a great week here!

Second best beautiful place to my hometown THE BAHAMAS. The beaches are to die for. Homes homes are lovely place is extremely clean. Wow

The staff were incredibly friendly and efficient," "My room was spacious and spotless," "The sleep quality was excellent, and the mattresses felt like sleeping at home,The breakfast buffet was delicious and "It was within walking distance.The front desk staff were exceptionally friendly and helpful.The beds were incredibly comfortable, and the sleep quality was excellent.It's in a convenient, central location. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction."This hotel greatly exceeded my expectations, and I will definitely return."

Quiet

Our experience was awesome! The staff is extremely accommodating, kind, and went above and beyond. The hotel is nice and well kept, not too expensive, located close to everything, kayaks available on the beach free of charge. Honestly it was an amazing trip and plan on returning

Excellent

I did not enjoy my stay here . Customer service could have been a whole lot better . The staff were not friendly & the boss son that was there VERY nasty! Attitude wise One of the receptionist there I believe her name is sandy , she was ok & she was nice for the most part . & the bar tender was cool . Next time I visit this beautiful island , I will NOT being staying here .

POC was a good value, beautiful property, and has all the basics for an enjoyable vacation. We loved the hearty breakfast they offered. Tea and fresh water available all day. Great dining options within short walking distance. So glad we did not do all-inclusive because this was such a great deal and there were excellent food choices everywhere.

My favorite place to stay in Turks!

The staff members were very friendly and helpful. Their attitude made our stay very pleasant. The hotel itself is clean and a close walk to the beach. We were glad that they provided us with towels, chairs, and an umbrella for the beach. The breakfast provided had a good variety and we liked that they provided ice water, hot water, and coffee all day. The hotel is close to a little shopping plaza which was very convenient for getting food throughout the day. Very nice place for families–especially ones with older kids. The only issue we had was with the shower temperature. The first day of our stay the water in our shower was very cold but the rest of the week it was burning hot. It was hard to find a balanced temperature. Overall we had a great stay here!

Great place to stay!

Superbe hôtel proche de tout : restos, epiceries, centres commerciaux er surtout la plus belle plage sur terre

Perfect for a nice getaway. Nice property and really close to everything you need within walking distance. Customer service was awesome!