Aura House Isla Verde

Found two huge cockroaches, room had very old furniture, floor was very sticky and walls were in bad shape.

Gracias

Small quaint room ill be back

Everything was wonderful

Really clean space and very beautiful.

I didn’t stay at the property, I went saw how it looked and left.

Shady Business.

I paid for a room that was occupied by another tenant when me and my children arrived. I was told to go to another location for another room at a completly different address at 2am. The gate did not open, due to being jammed. Recieved a text with room number and pin to get into a room, that was occupied by another tenant who screamed while we were trying to get in!! Reps are not on location to give proper directions and I ending up with no room sleeping in the car. All this took place while hotel rep was on the phone line with me to witness all that took place. Emailed, called, texted about a refund.. Yet issue is still not resolved. But recieved a meesage to rate our stay.

We had a good experience and it’s walkable to the beach. For the couple of nights that we stayed there, I never felt unsafe. I guess the only bad part is that nobody respected the quiet time.

Good location!

I would only give 2 stars for location, byt otherwise the propeert itself was less than average. The Wifi never worked, we messaged to alert the property but they did not arrive to fix it until the day we left. Thet bathroom was moldy on the sid of the vanity sink and the bathroom didnt look clean. The sofa was falling apart, the neighbors in the other apartment were loud in the shared space and smoking weed. Thank god ww only had to stay 1 night, would not book again.

I stayed here for 4 day and unfortunately no one got back to me about how I wasn’t going to have WiFi for all the days I stayed. The tvs don’t work because they need the WiFi. Please don’t stay here.

Leaks on the room everywhere, place was hard to find. Mop was on the floor for some reason. Bathroom had nasty smell. WiFi doesn’t work and the guy charges extra $50 if you pass 11am check out time. We only stayed because our flight got cancelled late night and following next flight was 4pm the following day.

The hotel was very clean and the staff were friendly and professional. We had internet access and the bed was very comfortable.

The place wasnt bad but definitely not what was advertised in pictures. Not 100% clean and nothing but not extremely dirty. Shower was broken and took long for water to turn hot. No windows felt like a prison kind of.

Fraud owners that do not honor a refund that they authorized due to unhygienic and unsanitary conditions. STAY AWAY

My spouse and I spent three days here. While the location is great—close to the beach and several restaurants—we were disappointed by a few things. The towels had an unpleasant smell, and there was a lot of noise from the hallway; we could hear every step, and people were shouting during the night. It affected the quality of our stay. We asked to extend our stay by just one hour, but were told it would cost an additional $50. There was also no place to store our luggage after check-out, so we gave up on the idea.

El hotel no tenia agua se lo informamos y no hicieron nada a el respecto. Nos hicieron sentir que el problema era nuestro y debiamos buscar el agua si la necesibamos. Tubimps que comprar cubetas para ambas habitaciones y10 galones de agua diario Realmente fue una pesadilla unica.

Everything is great, however the kitchen can do a little better.

Las camas estaban sucias y el baño estaba sucio también

Para comenzar, tienen dos conplejos que se llaman igual. El GPS nos dejó en el segundo complejo. Entramos con la clave, pero el apartamento que reservamos se identifica con letra. Al llamar al contacto de reservación no respondian. Mi pareja comenzó a dar vueltas por los apartamentos incluyendo el primer complejo y asi pudo encontrar la reservación. Llamamos a otros números, escribimos por la app y tampoco respondian. Como a la media hora nos informan que era otro complejo, pero ya lo habiamos encontrado. Las fotos que muestran en la app son de otro complejo mucho mas lindo, no del que nos quedamos. Uno de los televisores no tenia control. Los receptaculos no tenian corriente, solo multiplug de la cocina. Y habia una gotera del techo en el area del comedor. Por lo demas estuvo bien. Buena cama, aire, buen baño. Cerca de todo en Isla Verde. Si tiene parking aunque la app dice que no. En general estuvo bastante bien, solo esos detalles.

We had a really disappointing experience at this place. We tried calling the host for over 3 hours and never got a response, which left us stuck without access. When we finally got in, the space was dirty and clearly not prepared for a new guest. The showerhead was also hanging and barely attached, which made using it very uncomfortable and unsafe. Overall, poor communication and lack of basic maintenance really ruined the stay.

Las instalaciones sucias, faltas de atención y mantenimiento. Nadie sabía donde estaba mi habitación. Después de 8 llamadas, me respondieron que ellos estaban en “Bali” y que no sabían qué habitación me tocaba. Después de mas de 3 horas nos tuvimos que ir y quedarnos en otro hotel. NO RECOMIENDO A NADIE QUEDARSE AQUI!!!!

The staff always answer my text fast nd the ppl that works in so friendly i will go back to stay

mothing at all

Very comfy bed, nice towels, but no wash clothes, and mini coffee cups

Pros: Great location, close to beach and supermarkets, suggestions of places in guest house helped a lot. A/c worked great. Quick responses to any needs. Cons: Construction going on, so it was noisy overall. Paper thin walls so you could hear other’s conversations. Few towels.

It was worth it

Renter be aware of this place. It's not what it is on pictures. 1. When we arrive there was water all over the floor. My daughter-in-law slipped and fell. Turns out to be the refrigerator was unplugged and it was leaking. No one seemed to care about the situation so I threw towels on the floor and waited till the next day. 2. I requested to clean the room. No one came and I had to purchase toilet paper at Walgreens down the street because no one seemed to care as well. 3. The lights went out in the building and again I called them 93 number and I was told that it was because FEMA blew out in the entire block. Come to notice or come to find out the next day that it was the generator that blew & so we were out of light service or AC for a day and a half. ITS NOT WORTH IT!

Problem with check in very hard to get in contact with customer service

The staff doesn’t clean in between guest. We wanted to extend our trip a day but wasn’t able to add on to the reservation so did a separate reservation. In total we stayed there 2 nights. After the first night we had to check out because the reservation was only for one night, and had to check into the other room reservation that same day, well we ended up getting the same room, and we though we would come back to a clean room (since two different reservations) well when we came to check back in it’s wasn’t clean. We also learned that the doors didn’t lock, this whole time we thought we were locking it. On top of that the power goes out so we don’t have water or electricity. We ended up checking out that morning so not sure if it got fixed but was overall not a great experience

Great plave

Excelent

The roof is leaking and they didn't send someone to clean the room. They reserved my room at the same time as my reservation.

It was good. Places in the area to eat and drink. It was quiet. The room door was not secure, someone looking for a swimming pool open my room door by mistake. It was no swimming pool in the building.everything else was good.

I liked the environment that it felt safe, secure & private. The first day the place we found to have breakfast was a far walk & expensive, however, we soon realized that the supermarket one block away was cheap & sweet. I liked that we didn't have to worry about keys and sharing keys since all the locks were digital. I didn't like that there was not a direct person to talk to with any questions. For example, one day there was confusion when I asked for the room to be cleaned, but due to misunderstanding I returned expecting the room to be cleaned, but it wasn't. However, except for this one hiccup it was smooth sailing and I understand it helps to keep costs down.

min walk to the beach. Close to restaurants and bars.

It’s a great hotel for the price! Very accessible to San Juan and a lot of restaurants nearby.

It was close to Condado Beach!

Don’t sleep there

Do not stay here !! It’s all fake advertising nothing that is listed is actually there. Not even th ocean view or the pool! They don’t even have front desk it’s self check in so no one to communicate with. I am still waiting for my refund since I decided to NOT STAY HERE for the rest of my stay and the owner hasn’t even reached out! All a scam !

It wasn’t what I expected and when I asked for an iron to press my clothes I was told they don’t provide iron so how do someone come on vacation and can’t press their clothes I had to go buy one

Easy check in and clean

I was in a Bind, because I accidentally. I booked a hotel at the airport 2 weeks in advance. Because hotels.com changed their policy of their default settings, and when you try to book a stay, they just decide to put whatever date in the future. They want, I'm assuming it's they know as a fact that A good percentage of people don't look at that. I've been using the app for years, and they changed it about a year ago, and they suck. I will never use that again, but the posh tail pelican, whatever it's called was great

Everything was okay with the place

Updated, clean, and neat...

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Not enough water, pressure people slamming doors. The bed is uncomfortable.

Second time here .. love it

The place was clean, amenities and quiet. Loved it

Not the best place to stay but the area is very convenient.

I enjoyed the rooftop view.

My family and I have a great stay. The staff were really friendly. We will return again.

The door was not looking good. It was a struggle trying to close the door, it’s cheap but don’t recommend this place it’s gone down hill. I liked it the other 2 times I’ve came but the place is gone downhill, the main lobby has mold and falling apart. Room was moldy too

Extremely Disappointing Stay – Would Not Recommend. I rarely leave negative reviews, but my experience at this hotel was so poor that I feel compelled to warn others. From the moment I arrived, the problems started. The front gate was open, which makes us feel unsafe. There was any staff at the location. The room itself was far below expectations: smell like cigarettes, cannabis and very moist. False Advertising – The Photos Are a Complete Lie. I’m honestly shocked at how misleading the photos of this hotel are. The pictures online made it look like a modern, clean, and comfortable place to stay—but the reality couldn’t be further from that. the furniture was old and worn out. The ceiling is falling apart. There is not a jacuzzi or anything similar like the pictures. I feel completely deceived by the hotel’s online presence. It’s false advertising at its worst, and I will definitely not be staying here again. Do yourself a favor and book elsewhere if you’re looking for an honest experience.

The hotel looked totally different than on the website. It was dirty, old, not updated at all. Broken bed, dirty bed sheets, broken sofa, cracked ceiling, tv remote was broken so there was no way to watch tv. It smelled bad.

Rooms were simple. Bed was not very comfortable. Easy checkin .

Property is near beach

It has nothing, not a table, chair, or nightstand. It's a small board on the wall, a single electrical outlet. You couldn't even charge your phone. The area is horrible. You have nowhere to park. You have to come back early if you want to be safe. You're supposed to go for a walk and come back late. And the worst part is that the sheet is a pillow, meaning you have to make your bed. Bad, not really bad. I regret that place and I don't recommend it.

Very clean and seasonal

The shower head wasn’t good and no ventilation in the restroom

The location is convenient to the areas such as the beach and some restaurants. However, the condition of the property is very poor. Our bathroom did not have tiles, we showered in painted cement. The shower didn’t even have a curtain or door so the water will run out to where the toilet area was. The lobby was moldy and they had a bucket collecting the water that was dripping from the ceiling. We called for room cleaning and was they only clean rooms every 3 days. On booking description it lists that room cleaning is done daily. Cleaning staff was rude.Overall, I would rate this place 2/5. Will not be coming back again.

Did not have high expectations when I booked this hostel but was hoping for the best. Reviews on Google are mostly accurate for this place. The walls for the room are paper thin and you can hear every noise. The bathroom was fairly clean but the shower head had weak flow and some days the hot water supply was not adequate. The showers don’t have real shower curtains or doors to prevent bathroom floor from getting wet. The hotel room door and lock did not make me feel protected. The room smelled moldy and there were leaks everywhere. Drunk guests at night could be heard which disturbed my sleep. From the main guest house, leaks from the ceiling were easily seen.Housekeeping services were rude and had a negative attitude when asked if they could clean out room daily when booking it clearly states daily housekeeping services. Bottom line you get what you get paid for and I will not be staying here again.

****READ PLEASE **** This was my second — and definitely last — stay at this property. I made the mistake of giving it another chance, and I deeply regret it. Please read this before booking. 1. Severe Mold in Lobby: There is a serious mold issue in the lobby area — I have photographic evidence. This is a major health concern that should not be ignored. 2. False Advertising: The online photos are completely misleading. Unless you book Rooms 14 or 15, expect to be crammed into a tiny, claustrophobic box. There is barely space to walk. You open the door and you’re face-to-face with the bed. 3. Flooded Bathroom Setup: The showers have no doors or curtains, so water spills directly into the bedroom area. Our floors were soaked. 4. Insecure Rooms: The locks on the doors do not function properly. We felt completely unsafe during our stay. 5. Constant Noise: The environment is incredibly loud. Do not expect any peace or rest here. 6. Rude, Inefficient Housekeeping: Housekeeping staff are rude and dismissive. When I politely asked for clean towels, one told me they “only clean every three days” and that daily service is unnecessary — completely unacceptable. I am currently disputing the charges with my bank. Customer service is unresponsive, and even when you do get through, they’re unhelpful and unwilling to fix anything. This stay was a disaster. Save yourself the frustration — book elsewhere.

This property looked nothing like the pictures. There was not hot water for our showers . They give you 1 towel for your entire stay . But no wash cloth or hand towels. They dont tell you that you have to empty the de humidifier twice a day to keep your floors dry . Well ed Puerto Rico.. but not the location we stayed in it was run down . Getting food was a challenge

Good property, close to a bunch of places making it easy to Uber around.

Was a nice quiet place with a very nice rooftop

It was a lovely stay in a towny neighborhood.

Close to a very busy highway, noise level acceptable. Only complaint, later arriving guests were loud, could hear them fight through the wall.

If you eant to feel like you have beento hell on vacation then stay here. The property is spit into 2 different sites with scary houses in between. There is no staff on site. The pictures are not accurate at all. There were bugs and hair in the bed. The couch/pullout bed was broken. It smelled of mold and disappointment. Do not stay here

Doors do not lock. Location is very limited space.

The gate with a code was broken so anyone could just enter. The windows opened even if they were closed it could still be opened.The room smelled like it wasn’t cleaned and it smelled dusty .walls are very thin. bed blocked the door to open the bathroom. The beds wooden planks were all fallen so we had to lift up the bed to fix them

Fault advertising, hot water never came up no closet, I thought I closed the door with lock to realize we slept with the door open. No receptionist at the front desk. If it was up to me I would send inspection to look around the place. Plus is like a guest house not hotel Very dissatisfied

Beautiful room. It needed a microwave inside the room instead of just the common area. They were and hour late sending me my room number and door code so I was locked out past the check in time.

At the time of check in we had no way of verifying we had a room and the number they had for customer service was non responsive . We were left outside of the hotel with no help from anyone to get into the hotel . Once I was able to get a hold of someone which wasn’t until 2 hrs after my check in time . It was to my pleasant suprise that the door to my hotel had no lock ….. anyone could have came in whenever they please. I contacted the property via text message and they were un responsive . For anyone looking to book this hotel think twice !!!! High disappointed

The property is in great accessible area. still too dark at night.

Cuando llege le chato que me dieron estava una persona. Me

Everything was great! The few things I have feedback on is the lack of storage, hooks or towel racks. I noticed water damage in the communal area. I think that if the rooms were nicely updated to match the vibe of the rest of the hotel, it would be five stars. That said, I would stay here again!

Our stay at the pelican Poshtel was good. Our first night was miserable. Our room was very small and the air conditioning didn’t work. But once I went the staff a message they offered another room which was way better then our room. It was way better and the air was working wonderful LOL. Overall our stay was good great location for places to walk to good parking in front of the building area was so quite. I would stay again as long as I don’t get that small room again.

I didn’t see any staff the whole time I was there.

Very convenient and comfortable! The walk to the beach was short. Pelican was exactly what we were looking for!

Was a tiny room. No microwave. The bathroom light kept turning on and off the entire time. I had to walk up several stairs with a sprained ankle. I tried cancelling my reservation a day or two in advance due to my injury but was denied a refund so I had to stay there or I would have lost my full payment. The lock to the room did not work on the inside so I did not feel safe. Thankfully I didn’t have any issues. If you just need a bed to sleep in then fine but if you expect anything else you will not be satisfied.

If I could give this place a zero I would, please don’t stay at this hotel, the rooms are nothing like Expedia shows them, it’s dirty and they have bed bugs. They also have roaches and terrible service, my friend and I stayed here and we called the number they gave us more than 4 times just to try to check in, we asked them to come clean our room, and bring us towels but they took forever, they tried kicking us out one day before our check out. When they called us to figure out the situation about checking out, they gave me one price, but they kept changing the price. I asked them what is the total with everything included more than once and once I was ready to pay they gave us a new total of $119 for another night total scam. The water pressure sucks and the toilet doesn’t flush sometimes and they don’t have proper management, the person who is in charge of reservations and the needs of guests takes forever to respond. I don’t usually write reviews but this place is a joke and a total scam, save your money and go elsewhere in Puerto Rico.

Good

Nothing

FULL of ants, both alive and dead. Bathroom was brimming with them— it was actually shocking to see. Also, so many strands of hair on the sheets — balls of hair, strands of hair, short/thick hair, long hair. Disgusting.

Definitely not as advertised

Bathroom and parts of the room had black mold , no ventilation, walls and ceiling had dirt/stains. Mattress also had mold.

Not as advertised. Pictures look much nicer. This is run down and even when “cleaned” it’s dirty. There were stains on everything and hair everywhere. The virtual front desk can’t help with anything when I arrived past midnight after a day of traveling with kids. The code to the door didn’t work and after telling them 3 times and them assuring me they gave the right code, they finally had me try a different one that finally worked. The ONLY reason we still stayed the night is that there was literally nothing else available at 1am. We got out of the there as fast as possible in the morning.

Easy check in. Property clean. Room a little tight but very nice. Large bathroom

Summary: unresponsive staff, unsecure facility/rooms, no amenities, prison cell like room aesthetic. Only recommend booking if you are out of options or traveling alone. Straight up white cement walls, a bed, and a fridge. No proper windows, no furniture, no decor. Everybody can hear everything in neighboring rooms. Killed many roaches which is strange because there’s no furniture for them to hide. You are given a sheet as your blanket. Bathroom has no vents so smell and humidity will linger in room. Old, unmatching towels are given by hotel. The toiletries in the room smell hospital grade. Hot water has to be manually turned on. When I contacted management to change rooms or cancel second night, they were not responsive but were able to respond when I asked for a hairdryer. The location is good. Right next to Calle Loiza so you have everything nearby from restaurants and the beach, also very near the hotel. The rest of the property is nice. Everything else was horrible experience.

Don’t feel safe, doors doesn’t work properly….NO windows in the room. Etc

I am going to start by saying that it really looks like the owners are trying to make a nice little boutique hotel. So the 2 star rating is for the effort, not the execution. Safety is the biggest concern. In the daytime it looks like a nice enough neighborhood but when you travel with family you want to know you are locked in safe and sound. Unfortunately, this was not the case. The front gate looks sturdy and has a passcode. The problem is that you can reach through the bars and open the gate from the inside. Then there is a second passcode for the room. This problem is that they do not change the codes per visit. There is no one on site and they text you the codes. We stayed one night each a week apart. I got the texts confused and we accidentally coded into the wrong room. So, the codes are not changed. Anyone that has had the code can get into your room at anytime. When we got to the correct room there were no screens and you could reach through the metal hurricane slats to open the door from the inside without a code. The room was mostly clean but could have used a once over and there was a mustiness that was present in the bedrooms. The bathrooms were nice and clean with excellent water pressure and temperature Overall, however, I do not believe our family would stay here again.

Clean rooms and great food nearby.

I read the reviews before coming so I wasn’t expecting much but it was far worse than expected. I received a text with gate and room codes for check in, no need the front gate lock is broken so we walked right in. So much for security. Next we walked around to our room and immediately upon entering we were hit with the overwhelming smell of paint. There is no front desk and no one answers the phone so we could not ask for a room change. The one small window in the room doesn’t open for ventilation, we were stuck. Everyone in the room had a headache, the smell was so bad. Next were the showers. We had NO hot water. I mean none. Thinking if was just time of day with others showering for dinner (which shouldn’t happen in a hotel anyway) my husband decided to wait and shower before we left for the airport at 4 am- still no hot water. Finally, it is a very noisy place. While this is not the fault of the hotel itself, it’s worth knowing before you book. We were woken up at midnight and again at 2 am by people outside of our room. The room itself was what I expected a bed, tv and ac. Nothing fancy, just a place to sleep. Website said bottled water, we didn’t get any but you can’t drink the water there so plan to pick some up. The shower was pretty moldy looking.

Walking distance from restaurant, grocery, beach. Perfect location for uber availability. Local vibes Nice size fridge in rooms.

i’ve emailed you for a refund.

The reasons I'm only rating this 2 stars is are: The pull out bed (which was one of the cheap IKEA ones with a seam down the middle and was on the verge of falling apart) had no pillows or blankets, so we ended up using towels as blankets and we donated a pillow off one of the beds. We couldn't give them a blanket off the bed though because each bed had only one very worn thin blanket with burn/melt marks on it. The shower head sprayed water in all directions (which might be one reason there was mold in the bathroom) so that I had to stand on my tip-toes to get the water to hit my head enough to wash my hair. The door (and maybe walls) are very thin and its right next to a busy road, so it was very noisy all night with cars and people. The door was thin enough that it actually felt a little unsafe. Check-in was a little confusing because there are 2 buildings on the same block and we went to the wrong one first, but we figured it out, so not too big of a deal. The dishes from the last guests hadn't been put away yet, and there was some sand still in the bed. Lighting was the super bright blue bulbs everywhere. Outlets were high up on the walls with no shelves so we ended up pulling up chairs and suitcases to be able to charge our phones. There is very little parking. the only good things I can say are that the appliances worked, and it was just a short drive to the airport. Next time we're in San Juan, we will stay somewhere else.

Nice

The room it’s self was TINY …. Towels smelled unwashed we ended up buying our own.. concrete flooring is terrible feels dirty.. Rooftop loungers were dirty.. pictures of the property were very misleading..Room doors loudly slamming all night literally jolting you out of your sleep.. Staff was helpful when needed