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Fairmont El San Juan Hotel — Reviews & Guest Insights 2026

Fairmont El San Juan Hotel

Name: Fairmont El San Juan Hotel
Address: 6063 Isla Verde Avenue, Carolina, 00979, Carolina, 00979, PR
Telephone: +1 787-791-1000
Rating: 8.4

by Accor

6063 Isla Verde Avenue, Carolina, 00979, Carolina, PR

+1 787-791-1000

8.4Excellent(355 reviews)

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Update your trip details before booking.

Check-in from

04:00 PM

Check-out by

11:00 AM

Adults only

Pets allowed

About this hotel

Luxurious Spa and Multiple Pools: Indulge in massages and body treatments at the full-service spa, then unwind by one of the 4 outdoor swimming pools.
Culinary Delights and Vibrant Nightlife: Enjoy delectable Caribbean cuisine at one of the 6 restaurants or sip cocktails at the poolside bar before heading to the casino.
Modern Comforts and Convenient Services: Stay connected with complimentary Wi-Fi, enjoy room service, and take advantage of amenities like concierge services and gift shops.

A stay at Fairmont El San Juan Hotel gives you proximity to Carolina's attractions and a mere 5-minute drive to The Mall of San Juan. Book your stay now to experience the perfect blend of luxury and relaxation.

Nearby Attractions

Mosaico Artístico El Gigante Mayor
Mosaico Artístico El Gigante Mayor, Roman Baldorioty de Castro Expressway, Carolina, PR 00979, United States of America
- Public Art
0.8 km(0.5 mi)
Parque Elías "Jun-Jun" Dávila Pesquera
Parque Elías "Jun-Jun" Dávila Pesquera, Cangrejo Arriba, Carolina, Puerto Rico, United States of America
- Park
1.1 km(0.7 mi)
Colegio Nuestra Señora de la Piedad School Park
Colegio Nuestra Señora de la Piedad School Park, Cangrejo Arriba, Carolina, Puerto Rico, United States of America
- Park
1.6 km(1.0 mi)
Parque Los Ángeles
Parque Los Ángeles, Cangrejo Arriba, Carolina, Puerto Rico, United States of America
- Park
1.9 km(1.2 mi)
Mural Mosaico La Sirena
Mural Mosaico La Sirena, Avenida Isla Verde, Carolina, PR 00979, United States of America
- Mural
1.9 km(1.2 mi)
Parque Grus
Parque Grus, Cangrejo Arriba, Carolina, Puerto Rico, United States of America
- Park
2.3 km(1.4 mi)
Parque Galaxia - Géminis
Parque Galaxia - Géminis, Cangrejo Arriba, Carolina, Puerto Rico, United States of America
- Park
2.3 km(1.4 mi)
Parque Indus - Leo
Parque Indus - Leo, Cangrejo Arriba, Carolina, Puerto Rico, United States of America
- Park
2.4 km(1.5 mi)
Raíces de Carolina
Raíces de Carolina, Plaza de la Juventud, Carolina, PR 00979, United States of America
- Sculpture
2.8 km(1.7 mi)
Mosaico de Bienvenidos a Carolina
Mosaico de Bienvenidos a Carolina, Carretera Boca de Cangrejos, Carolina, PR 00979, United States of America
- Sculpture
2.9 km(1.8 mi)
Roberto Roena Vázquez
Roberto Roena Vázquez, Avenida Román Baldorioty de Castro, Río Piedras, PR 00913, United States of America
- Statue
2.9 km(1.8 mi)
Tommy Olivencia
Tommy Olivencia, Avenida Román Baldorioty de Castro, Río Piedras, PR 00913, United States of America
- Public Art
2.9 km(1.8 mi)
Héctor "Lavoe" Pérez
Héctor "Lavoe" Pérez, Avenida Román Baldorioty de Castro, Río Piedras, PR 00913, United States of America
- Public Art
2.9 km(1.8 mi)
Pedro "Pellín" Rodríguez de Gracia
Pedro "Pellín" Rodríguez de Gracia, Avenida Román Baldorioty de Castro, Río Piedras, PR 00913, United States of America
- Public Art
2.9 km(1.8 mi)

Important Information

Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Stay Details

Check-in from

04:00 PM

Check-out by

11:00 AM

Children

Not allowed

Pets

Allowed

Amenities

Elevator

Fitness facilities

ATM/banking

Gift shops or newsstand

Shopping on site

Conference space

Golfing nearby

Surfing/bodyboarding nearby

Hiking/biking trails nearby

Scuba diving nearby

Breakfast available (surcharge)

Scooter/moped rentals nearby

Room Types

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Up to 4 guests191 m2King bed (151-180 cm wide)

Villa, 2 Queen Beds, Balcony, Poolside

Up to 4 guests45 m22 Queen Bed (150-160 cm wide)

Fairmont, Room, 1 King Bed

Up to 2 guests41 m2King bed (151-180 cm wide)

Villa, 1 King Bed, Terrace, Beachside

Up to 2 guests50 m2King bed (151-180 cm wide)

Hotel Policies

Pets

Service animals are exempt from fees/restrictions

Check-in & Check-out

Contactless check-out is available

General

Cashless transactions are available

Guest type

Essential workers only - NO

Sustainability Certifications

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Pets

Pets allowed

Covid

Property does not offer onsite COVID-19 testing

Guest type

LGBTQ friendly

General

Professional property host/manager

Health & Safety

Property does not require health documentation at check-in

Pets

Service animals are allowed

Ask about this hotel

Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”

Guest reviews(355 total)

Provider-sourced guest reviews.

10/10

Reviewed Oct 12, 2025

Large room, Pool area was Great!

10/10

Reviewed Oct 12, 2025

The most beautiful place to stay in Puerto Rico . Enjoy

10/10

Reviewed Oct 10, 2025

Best hotel in San Juan!

10/10

Reviewed Oct 9, 2025

Very

10/10

Reviewed Oct 8, 2025

Excellent

2/10

Reviewed Oct 8, 2025

On the first day I requested to change room that’s. Long story On Saturday there was a private party so the guess were not aloud. I was look forward to sit there and listen to live music. Very unhappy. Also two out of three lamps in the room were not working. Out of 5 days I onlyI wanted the room clean 1 day we left at 10 am returned at 4pm the room was not cleaned so we only had clean sheets 2 day.

10/10

Reviewed Oct 8, 2025

Service was great. Bartenders st the swim up bar were amazing

2/10

Reviewed Oct 7, 2025

What I didn’t like is I booked for a king size room for me and my wife for our anniversary when I get there to check in, they said all the rooms are booked except the only room that was available was a double queen size room. Super inconvenient, I asked for a partial refund or some sort of room change. They offered $300 I ended up getting only $186…I don’t think I’ll be staying here when I come back to PR. What a shame.

2/10

Reviewed Oct 7, 2025

Check-in took forever due to limited staff, though Ricardo and Ruth were friendly. Unfortunately, both rooms we were given initially had strong odors and visible mold. After hours of waiting in the lobby, we finally got a room that was just okay. We were offered a $200 credit, which doesn’t go far at a resort like this. Things were fine until final checkout—despite being granted late check-out, we returned to find our room locked, belongings taken, and were told the message was “automated.” Turns out the lock battery was dead, and we waited 30 minutes for maintenance. Communication was poor, and the hotel added a surprise $100 credit just before check-out—different from what we were originally told. For a “5-star” resort, it lacked cleanliness, proper maintenance, and staff coordination. Would not recommend El San Juan Fairmont.

10/10

Reviewed Oct 6, 2025

Great staff. Convenient location near the airport. Right on the beach with beautiful pools. Awesome bar with live music on weekends. Convenient parking if renting a car.

8/10

Reviewed Oct 6, 2025

It was beautiful

10/10

Reviewed Oct 6, 2025

Amazing place to stay at. Highly recommend it.

6/10

Reviewed Oct 6, 2025

3rd shift front desk was rude and un helpful

10/10

Reviewed Oct 6, 2025

Great staff- Rooms are very clean and comfortable.

10/10

Reviewed Oct 5, 2025

For the duration of our stay we received excellent service! I would definitely stay here again! You will be pampered your entire stay.

10/10

Reviewed Oct 4, 2025

Excellent

10/10

Reviewed Oct 3, 2025

N/A

8/10

Reviewed Oct 3, 2025

It was a great hotel with great customer service. They upgraded me, as my room was not ready when I arrived. I was there for my birthday and the hotel left a bottle of champagne and cake in my room, which was nice. Close to everything, I would go back there again.

10/10

Reviewed Oct 2, 2025

Went to celebrate my birthday and for a girls trip, everything was exceptional!! I definitely recommend and will be returning. Thanks for the memories.

8/10

Reviewed Oct 1, 2025

We didn't want to leave and ended up extending our stay. Staff were warm and welcoming from valet and the front desk to the bartenders, servers and attendants at the towels booth. We loved it!

10/10

Reviewed Oct 1, 2025

Spa great! Room outstanding.

8/10

Reviewed Oct 1, 2025

Only thing I was disappointed was that the casino was NOT available

6/10

Reviewed Sep 30, 2025

The staff was amazing and grounds were beautiful however, the room wasn’t clean, towels were stained, and room door had issues. My key card was rejected multiple times, then the lock broke I had to be moved to another room. When in the other room the door didn’t open I was trapped in room and had to call maintenance to open the door.

6/10

Reviewed Sep 30, 2025

Hotel had issue with roof leaks throughout. There was a bad leak over our bed in the room.

10/10

Reviewed Sep 30, 2025

Grands are beautiful

10/10

Reviewed Sep 30, 2025

You don’t have to get out of the hotel to have fun. There are clubs, casino, shopping stores, Starbucks, 4 pools, hot tube, private beach, restaurants, gym, spa and more….. definitely will go back

10/10

Reviewed Sep 29, 2025

Front desk as amazing! Gave us an upgrade. Hotel very nice. Bars were great!

6/10

Reviewed Sep 28, 2025

Our room had a leak in ceiling of our Villa. Mind you this was an upgraded room. The ceiling was peeling and dropping debre on the ground. During the night I woke up to a wet floor. We were very disappointed. They moved us the next morning to another room and that was was 100% better. We liked the hotel, but the casino was closed and many of the shops and restaurants on site were closed.

2/10

Reviewed Sep 27, 2025

1/5 Very unprofessional and disappointing experience. I arrived at 2pm to check in and was told I might get in early, and that I would receive a text when the room was ready. By 4:08pm (the official check-in time), I still hadn’t heard anything, so I called the hotel. The staff member who answered said my room wasn’t ready, didn’t know when it would be, and just told me I would get a text. At 5pm, I went to the hotel myself and was told my original room didn’t meet standards and they would give me another. When I asked why no one had called to let me know, the front desk clerk just shrugged. No communication, no professionalism, and no accounta

10/10

Reviewed Sep 26, 2025

Este Hotel es hermoso! Fui al concierto de Bad Bunny pero noe quize ir de Puerto Rico sin quedarme aqui. Lastimosamente solo me quede una. Cosa que me arrepiento! Lo recomiendo 10000% pero eso si, quedarse maa dias para disfrutar todo loq tienen.

6/10

Reviewed Sep 26, 2025

This is definitely not a 4 star hotel. Probably was at some point in the past but not anymore. We stayed on the 3rd floor of the villa property facing the pool. The room needed a major makeover. Table in the room only had one chair, the seam on the ottoman was busted open on the side, carpet was extremely dirty (we had to put towels down to walk on it), bathroom had cracked tiles in multiple spots, TV stand had a chip in the front, the light on the headboard didn't work, furniture needed to be wiped down of all the dust. The room generally had a dirty/icky feel to it and had been totally neglected for a while. On a good note, the staff were very nice and accommodating. Would not return to this property. Can't wait for the Ritz Carlton to reopen.

6/10

Reviewed Sep 26, 2025

Beach and Pool área are very nice, but the carpet hall ii are sorry

10/10

Reviewed Sep 25, 2025

The staff truly makes this place remarkable. The dedication of everyone, from check-in to the restaurant staff and the spa and pool team, inspires greatness!

8/10

Reviewed Sep 24, 2025

Beach is relaxing and enjoyable. Pool was also relaxing.

10/10

Reviewed Sep 24, 2025

The entertainment inside the hotel is top notch. The GM Jose is amazing!

8/10

Reviewed Sep 23, 2025

Staff was great! Very nice & accommodating. The hotel on outside looks amazing, but inside rooms need updating.

10/10

Reviewed Sep 23, 2025

Clean room, comfortable bed, and great amenities.

6/10

Reviewed Sep 23, 2025

My room had 2 roaches in it. When I mentioned it to the room steward, she down played it.

10/10

Reviewed Sep 22, 2025

Beautiful place and nice people

10/10

Reviewed Sep 22, 2025

Everyone was very nice and helpful

10/10

Reviewed Sep 22, 2025

Grate customer service

8/10

Reviewed Sep 22, 2025

The hotel is beautiful, but some of the staff are quite rude and lack professionalism. For instance, the server at Banyan Tree Grill was terrible. He was unprofessional and rude, he was making rude comments of me in Spanish to his coworkers as if I wouldn’t understand what he was saying right in front of me.

10/10

Reviewed Sep 22, 2025

Outdoor pool beach rooms very clean. Could have better music

8/10

Reviewed Sep 22, 2025

The casino was closed for renovations and I was never notified or it was never posted

4/10

Reviewed Sep 20, 2025

Its old

2/10

Reviewed Sep 18, 2025

The room was so dirty and old and smelled like humidity. The hallways also looked very run down not what I expected from a fairmont or an iconic hotel like this one.

10/10

Reviewed Sep 18, 2025

Great service, beautiful hotel .

10/10

Reviewed Sep 17, 2025

Nice and great location, the amenities and pool !!

2/10

Reviewed Sep 16, 2025

Very expensive and no

10/10

Reviewed Sep 16, 2025

nice oceanfront room with spectacular views

10/10

Reviewed Sep 15, 2025

This was beautiful resort! But FYI be aware of their daily charge of 100 + a day (Deposit ) which we do not know until we gotten there . Also upon check out they will charge your card $132. So please make sure you have enough funds for spending. That took us by a loop . Other than beautiful place and staff is very nice!

10/10

Reviewed Sep 13, 2025

Good place to stay

10/10

Reviewed Sep 13, 2025

The staff was super friendly and the amenities were amazing! 10/10!

10/10

Reviewed Sep 12, 2025

Centrally located, right on the pristine beach

10/10

Reviewed Sep 12, 2025

We are very impressed at how quickly the staff is able to provide us with items that we needed for our toddler.

10/10

Reviewed Sep 10, 2025

Clean room, comfortable, spacious,

10/10

Reviewed Sep 9, 2025

Lovely stay

10/10

Reviewed Sep 9, 2025

Simply perfect in every way! We will be back!!

10/10

Reviewed Sep 9, 2025

Very classy elegant hotel, loved the pool area

10/10

Reviewed Sep 8, 2025

We just love this hotel it’s our favorite

10/10

Reviewed Sep 5, 2025

very fancy

2/10

Reviewed Sep 5, 2025

Loved the music

6/10

Reviewed Sep 5, 2025

needs renovation and severe repair for floors that have excessive moisture from water damage.

6/10

Reviewed Sep 5, 2025

The "ocean view room" was only a partial view. The rooms were poorly maintained with paint peeling on the ceilings and other poorly maintained items

10/10

Reviewed Sep 5, 2025

Love this property . We stayed at a few different places this trip and this is by far our favorite

10/10

Reviewed Sep 4, 2025

All staff was extremely amazing and so accommodating made my daughters 13th birthday one we won’t ever forget .

10/10

Reviewed Sep 4, 2025

Nice setup, nice view. Beautiful place!

10/10

Reviewed Sep 4, 2025

Great hotel , pool area is nice and lobby atmosphere is also great , casino is nice

10/10

Reviewed Sep 4, 2025

Amazing time

10/10

Reviewed Sep 4, 2025

Great

10/10

Reviewed Sep 1, 2025

Loved it

10/10

Reviewed Aug 31, 2025

Property was beautiful

10/10

Reviewed Aug 31, 2025

The property is beautiful, clean and very close to the airport. It has some food options but even if you want something different there are plenty of restaurants within walking distance.

8/10

Reviewed Aug 30, 2025

Absolutely fantastic. Everything was above and beyond great.

8/10

Reviewed Aug 29, 2025

The outdoor pool area was nice , we couldn’t enjoy the beach due to weather conditions beach was dirty but other than that everything else was fine.

10/10

Reviewed Aug 29, 2025

Alejandro was awesome I will forever be grateful for the excellent service and support in a emergency..thank you beyond words.

10/10

Reviewed Aug 29, 2025

The entire

10/10

Reviewed Aug 29, 2025

Amazing

10/10

Reviewed Aug 29, 2025

We had an amazing time . Very good hotel. We will be back for sure ;)

4/10

Reviewed Aug 28, 2025

The hotel quality is not what is seen in the pictures. The rooms are old with mold. The pool and beach are nice, and staff is attentive but the quality of the rooms is not what I expected for a 5 star hotel.

10/10

Reviewed Aug 27, 2025

Beautiful hotel with tons to do without having to leave ! Safe area to venture out too!

10/10

Reviewed Aug 25, 2025

Loved our stay

10/10

Reviewed Aug 25, 2025

Súper bonito, limpio y la atención muy buena me gustó todo 😍

2/10

Reviewed Aug 25, 2025

Over rated hotel. This hotel is more like a 2 star!

10/10

Reviewed Aug 25, 2025

I Love the fact that you can park there in the hotel. Also is easy to walk to Pharmacies and restaurants.

10/10

Reviewed Aug 24, 2025

Perfect except

8/10

Reviewed Aug 24, 2025

Overall good experience

6/10

Reviewed Aug 24, 2025

This was my

10/10

Reviewed Aug 23, 2025

Great resort!

8/10

Reviewed Aug 23, 2025

Some fees where hidden

10/10

Reviewed Aug 23, 2025

Lots of restaurants and easy access to the ocean

10/10

Reviewed Aug 22, 2025

This is our third time being there and hasn’t disappointed from staff to desk clerk me and my wife had a great time

10/10

Reviewed Aug 22, 2025

The hotel is amazing. Staff super friendly. The cafe next to the lobby is really good . We had an amazing time . Hopefully coming back next year.

2/10

Reviewed Aug 21, 2025

They have groups of cats walking around the entire property. Terrace doors do not work with key card, room door was malfunctioning. They do not disclose resort fees prior to booking, so an extra couple hundred dollars gets tacked on to the final bill regardless of use. Also, our room had bed bugs. There's no authentic cuisine anywhere at the hotel, they do not play spanish music and the staff takes forever to answer the phone. This place was absolutely horrible for the price and I'll never stay here again. Just awful!

6/10

Reviewed Aug 20, 2025

Loved the stay just wish it was less pricy

10/10

Reviewed Aug 20, 2025

The Fairmont was so much better than what I expected! Fun vibe inside & out! Location was perfect! It is located the beach, close to the airport & walkable to many other restaurants. Exceeded our expectations!! We stayed in a standard tower room, which was great.

10/10

Reviewed Aug 19, 2025

Great facility, will definitely stay again

8/10

Reviewed Aug 18, 2025

Nice plce

8/10

Reviewed Aug 18, 2025

The rooms are spacious, butare due for an upgrade specially the bathrooms. My family and I stayed for 3 nights, in which my room and bathroom were cleaned daily but my kids room and bathroom weren't at all, I even asked one of the cleaning staff that was cleaning one of the rooms near mine if rooms were everyday or every other day, to which she reply everyday, so I mentioned that the room my kids were staying in weren't cleaned and they still skipped it. Everything else was ok.

6/10

Reviewed Aug 16, 2025

The pool area should stay open longer. No safes in the room.other than that the hotel is beautiful.and the employees are top notch.

Guest Feedback

Feedback themes are sourced from guest reviews provided by our data provider.

What guests love

•Helpful staff
•Great location
•Nice amenities

Areas to consider

•Room cleanliness
•Poor communication
•Staff unprofessionalism

Cleanliness

6.65/10

Several reviews indicated that rooms were dirty and needed maintenance.

Service

9.15/10

Multiple reviews praised the staff's helpfulness and dedication.

Location

9.65/10

The hotel's location near the beach and pool received positive feedback.

Room Quality

7.15/10

Room maintenance and quality were frequently criticized.

Amenities

9.65/10

Amenities such as the beach and pool received positive remarks.

Value for Money

8.15/10

Guests expressed that the experience may not have matched expectations given the price.

Food and Beverage

7.65/10

Some staff were described as rude during food service.

Overall Experience

9.15/10

Despite issues, many guests enjoyed their stay due to service and location.

Similar hotels nearby

Fairmont El San Juan Villa Experience

Aire de O:live

Mare 1660

Check live rates

About this hotel

Nearby Attractions

Important Information

Stay Details

Amenities

Room Types

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Villa, 2 Queen Beds, Balcony, Poolside

Fairmont, Room, 1 King Bed

Villa, 1 King Bed, Terrace, Beachside

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Deluxe Room, 1 King Bed

Villa, 1 King Bed, Balcony, Ocean View

Villa, 1 King Bed, Accessible, Terrace (Poolside)

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Fairmont, Room, 1 King Bed, Accessible

Fairmont, Room, 1 King Bed, Accessible, Bathtub

Villa, 2 Queen Beds, Terrace, Beachside

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

Villa, 1 King Bed, Balcony, Poolside

Fairmont, Room, 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Signature Room, 2 Queen Beds, Ocean View

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Suite, 1 Bedroom

Suite, 1 Bedroom (Parlor, 1 King bed)

Bungalow, 1 King Bed, Terrace

Villa, 2 Queen Beds, Terrace, Poolside

Fairmont, Room, 2 Queen Beds, Accessible

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Signature Room, 1 King Bed, Accessible, Ocean View

Fairmont, Room, 2 Queen Beds, Patio

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Deluxe Room, 2 Queen Beds, Partial Ocean View

Villa, 2 Queen Beds, Terrace, Beachside

Villa, 1 King Bed, Terrace, Poolside

Fairmont, Room, 1 King Bed, Patio

Signature Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Partial Ocean View

Hotel Policies

Pets

Check-in & Check-out

General

Guest type

Sustainability Certifications

Pets

Covid

Guest type

General

Health & Safety

Pets

Ask about this hotel

Guest reviews(355 total)

Guest Feedback