Basto Vila Hotel

Zéro

Great location, fantastic staff. Will stay here again.

Close to everything, comfortable rooms.

Close to where we wanted to be

Nobody speaks English, no one on reception when we arrived , we were lucky a local was with us. We were then told there was no reservation even though I had all the details, it was them or booking.com who let us down! We finally got sorted but not the start to a holiday! Booking.com should not advertise this unless you or one of your party speaks fluent Portuguese.

We were not expecting a breakfast and were pleasantly surprised when we obtained it. We chose this hotel for its proximity to AIMA and the ability to walk there. People were very helpful and kind when we were there and went out of their way to make our stay nice.

Confusion about the ability to charge our car on site. The person checking us in said we couldn't charge it on site but had to go to Intermarche mercado. When we booked I had asked to see if it was possible and was assured that it was. The check in person was also not the regular person but we found another person who told us how to charge it on site and helped us with finding the correct location.

Close to everything grocery store, restaurants , coffee shops, restaurant in the hotel wich is very good.

Nothing! We loved it! We always stayed there for the last 3 years. The staff is friendly Maria is great! We travel from the United States every year.

Foi uma agradável surpresa! Ficámos alojados apenas por uma noite, devido a um casamento na zona. Como o casamento era por volta da hora de almoço, pedimos para fazer o check-in mais cedo e o pedido foi prontamente aceite. Fomos muito bem recebidos pela Dona Maria, que já nos aguardava. O processo de check-in foi rápido e simples. O espaço estava muito limpo, arrumado e era bastante confortável. Sentimo-nos muito bem.

Everything! The restaurant was great the owner of the restaurant was friendly and the girls that do the cleaning were great and friendly

Nothing! Liked everything

Huge one-bedroom apartment with kitchenette. We had a very enjoyable meal by walking only a few blocks up into town where there is a large square.

Trash hadn't been emptied in the bathroom. We failed to understand how breakfast worked and missed it.

Staff was amazing, room and facilities were clean. Great location, close to everything

Great location, new build. Very well maintained

Nothing to complain about

Friendly staff. New and clean facilities.

Towels were not soft at all. No AC remote. Small tv.

Room was clean and the hotel location was perfect.

Breakfast was the weakest point.

Informamos que viajávamos com uma criança de 3 anos. Colocaram-nos num quarto por cima do restaurante onde houve uma festa, extra, jantar de grupo. Só à 4a vez é que atenderam o telemóvel da recepção e a solução que deram foi a troca de quarto às 23:30. Não houve o mínimo de cuidado. Por fim, no ato do pagamento não estavam preparados para passar fatura com contribuinte. Parece-me que não estão minimamente preparados para receber.

Acolhedora e dedicada.

Nous avions dans l'idée de l'essayer un jour pour pouvoir le conseiller à des proches. Mais un souci chez nous, nous a obligé a faire appel à eux à- une heure très tardive. Bonne réactivité de leur part, à peine 10 minutes d'attente. Très bien reçus et agreables. Surprise les petits-déjeuners étaient inclus dans le prix.