Sterling Legacy Shimla

Only connectivity to mall road

Staff is too rude, delayed check in, early check out, bad quality breakfast, no wifi,

Only staff behaviour

My stay was disappointing. The Classic Room fare shown during booking did not match the actual amount charged. In addition, the rooms were very small and did not justify the price of approximately ₹6,000 per night+ GST. The overall experience did not provide good value for money. I would recommend improving pricing transparency and room quality to better meet guest expectations.

One has to climb many steps to take hotel lift.Even while getting down also,you have to use many stairs.Not recommended for senior citizen and family with small kids.Food over priced.Out side room,in Premier room has no roof out side at door,so u have to stand in rain and snow till u reach home,open room.Housekeeping is very poor,Sterling should look into.Staff does not provide your all toiletries and tea kettle kit.u have to repeatedly ask for.Best location but no view from room and poor access to hotel and services is not worth paying the high price.Not recommended.Rakesh Agrawal

No view from room is best view.

Hotel location on Mall road.

Climbing up many upstairs with luggage before catching lift. Additional lift arrangement may be looked for future improvement

Location staff

Bathrooms dont have seperate bathing cubicles. So entire bathroom gets wet including the toilet side

Food items are expensive and the mattress quality is very bad. Very soft which makes my back pain more.

Access is a bit crazy ... too many lifts to manage. Breakfast could have been much better. It is not the typical spread you get to see in other Sterlings.

Only location

Dinner, paneer was synthetic, they gave half plate of salad and charge 300 rs for that, even rooms were not as standard, as they charged, evenore comfortable rooms was available at same property but in another hotel at very low rate, at the end they looted us, if tourist gone their and not paying less than they asked for, he expected full value of his money, it's totally bad experienced taht we have in this property

Stayed at a family suite, very spacious and decent hygiene. All toiletries provided. Great for children. Enjoyed our stay overall. Lots of restaurants nearby and the main attractions are all within walking distance. Totally away from traffic so it feels safe to walk around.

Only drawback is there are many stairs to take up from the main Shimla big lift to the rooms and carrying luggage over can be challenging. However, there are many people providing paid services on the upper level of the lift to bring up your suitcases to the hotel reception for around 100 to 200 Rs., but I’m not sure if that’s for one piece suitcase or overall.

Staff is courteous and helpful. Location is good near lift.

Very good

Mo complaints

Location

Steps and lift

The hotel location is excellent.. Food is amazing.. Everything was neat and clean.. Staff is also friendly and good!

Room amenities should also include slippers, mini bar, iron , safe box inside wardrobe ..which are normally provided by most of the hotels.

Location was really great, just opposite to main Shimla lift.

The hotel does not provide any staff for luggage pickup. We have to pay porter exhorbitan charges for every 2 piece of luggage. Also if we have to accompany the luggage they charge extra. Again this is all Govt charging the tourists. Also there are no proper lifts and I as senior citizen had to climb 7 floors as Sterling Legacy was on 7th floor. Later another hotel allowed me use of their lift However Sterling Legacy house keeping was very good. Particularly Preetam was excellent.

As always superb experience with scrumptious food and above all the hospitality with all smiling faces and very special thanks to Mr sharma ji .he is so humble and always helping .keep up the good work team !!

The housingkeeping staff MR.PRITTAM SINGH was very humble and caring. And everyone was very good.The location is the heart if the mall road,shimla

I recently stayed at a hotel in Shimla and had a very pleasant experience overall. The location was excellent, offering beautiful views of the hills and easy access to the Mall Road, which made sightseeing and shopping very convenient. The room was well maintained, clean, and cozy, with comfortable bedding and all the basic amenities provided. The balcony view in particular was a highlight, as it allowed us to enjoy the fresh mountain air and scenic surroundings. The staff was polite, attentive, and always ready to help. They ensured a smooth check-in process and were quick to respond to any requests. Housekeeping kept the room tidy every day, which added to the comfort of the stay. The food served at the in-house restaurant was tasty, with both local and standard options available. Breakfast had a good variety, though a few more choices could make it even better. One small area of improvement would be the Wi-Fi connectivity, which was inconsistent at times. However, considering the overall warmth of the service, the peaceful environment, and the value for money, I would highly recommend this hotel to anyone planning a visit to Shimla. Secpecily thanks for vikrant.

Great experience...!!! Very nice place, food was very tasty. Wonderful valley view from room. Near to Mall road and Market.

We had stayed sterling legacy on 1st sep-2025 with my friends.sterling legacy on the mall Road we enjoyed lots on the mall Road and Ridge.house keeping staff was amazing.Room was neat and cleaned.front office team was very helpfull.every think was very fine great team in Sterling legacy We will come again.

Great experience...! Service was top notch, location is very beautiful with hill view. It is located near to every famous spot like Church, market, The mall, Jakhu temple, etc. Staff was very helpful especially Satpal, Ehsas, Vikrant & Rahul. Will definitely rebook in future for sure.

The experience was very comfortable and the ambience was up to the mark. The cleanliness was really superb and most inportantly the staff was really cooperative. The staff named Preeti was very sweet and generous. I suggest everybody to visit this place

We visit stirling for our official trip and we loved it....The ambience, food, hospitality everything was skool brilliant...the house keeping staff Pritam ji and Ajay ji was very helpful....thanks to tulsi ram sharma ji for delicious food and service.....the whole stafff of stirling was excellent....thanks for the memorable trip....wanna visit you again. .... From Exodus Overseas New Delhi

Very nice staff and hospatility was also wonderful ,food was also very delicious and tasty . Thanks … from room no 3036 .Amandeep. Vikrant and Tulsi have taken very good care thanks

It has been a pleasing experience at the hotel which is very close to the Mall Road at starting point near lift and very easy to go near church/ridge area. Breakfast was exceptional and very well organised by the staff specially Tulsi Ram and Kailash. Thank you for the hospitality🙏

Good experience. On the mall. Only minus point are the 72 off steps to climb to the room. House keeping Staff Ajay was very helpful. Will visit again.

Our stay at Sterling Regency in June'25 was a delightful experience. The property is well-maintained. The service was excellent, and the staff was very cooperative and courteous. Our room was on the 3rd floor, which was pretty spacious and equipped with all Toiletries. We had good valley view from Room. Good thing about this Hotel is Sky lounge area, close proximity to Tourism Lift and hence mall road. There is closer route to Ridge which just take 8-10 mins walking leisurely. Location is just excellent. Things to be noted that there are many stairs that one has to take to goto room or access Hotel lift. Another pain point is Bar just next to this Hotel, which plays loud music till late night. To reach Hotel, first take tourism lift. Once you exit from lift there are around 15-20 stairs to reach Hotel lift. Hotel staff helps in taking your luggage to Hotel. We didn’t had any meals in Hotel so not sure about that.

Great Property with amazing hospitality specially by Hemraj and his team. We had a great time at the property whether it's about the food, the ambience. Although, all the staff was very helpful and cooperative but Hemraj and Abhishek were great at their work, they were so polite and respectful.It's truly a blessing to have such a staff at the property.

Nice hotel room, comfortable stay …. Good breakfast buffet. Nice view from Sky Lounge. Friendly staff, specially thanks mr. Hemraj,Abhishek and Balbir. Instant complaint resolve.

The hotel is very nice and just build the main city center.The best part of the hotel is its view from the sky lounge.The hotel is very well maintained and very neat and clean.The staff is very helpful and their services are fast. Specially thanks to Mr. Hemraj and Abhishek who provide dinner at sky lounge.The food quality is good.Morning buffet spread is also good .Will come again soon.

Accessibility is a big issue. Car cannot reach the hotel. You have to take public lift and you need to hire a coolie to take your luggage to hotel. Hotel should provide these services. Breakfast was average. Lack of staff. If hotel has a little more crowd they could not manage breakfast Only good things was access to Mall Road. Many good options around Hotel should provide with luggage help upto car park and should also take care of car parks

When we reached the hotel the experience was so good. The hotel was very near to the mall road and lift. So we can easily access anywhere. The hotel was beautiful and clean. Staff was so helpful and professional. I must say that the manager of this hotel was so helpful to book taxi and other travel plans. It was wonderful staying with family.

Excellent hospitality we just love our stay at sterling Legacy Shimla good weather and stunning buety of mall road. Staff behavior was very courteous they are so good in guest service. It was out second visit to shimla but services are lots of improved from last time.

Memorable Stay, Neat and clean Dlx Rooms, staff is very friendly and ready to help you anytime. Also property Location is Good near by Government Lift. Breakafst buffet had a variety of delicious option. Shimla ridge and jhaku ropeway are walking distance. The view of mountain ranges during mrng and evening was awesome.

Nothing I can say as best part of my stay except the view during the breakfast time. i.e.from the lobby. The access to the rooms was very difficult with a steep flght of 42 steps. Apart from this there was aso a ramp. Only after negotiating 40 steps one can a lift which often went on repair or power cut. Undependable lift. Sr.Citizens and jpeope with weak limbs please avaoid this resort. Even the young and abe bodied who comes with a family will frown at this. This is at a top and Mall Road is at the bottom. The members after paying lakhs should face hardship by traversing all these stairs. Is it not a headache for trekking up and down each time esp. for a member who wishes to go around the town? The breakfast is served under the sky. Whenever it rains ala carte menu is given. It takes minimum 2 hrs to serve food on such occasions. The GM is helpless The Sterling should pull up their sleeves and act in the right direction. They should find an alternative resort in Shima which has basic amenities like lfit , restaurant etc - An indignant sterling resort member. My you tube presentation on this resort can be seen at MEGALLEN @veegee-gb.

This was our first stay at this hotel. First - it is right on the Mall road - means you get to enjoy the best of Shimla with two steps out of the hotel. Second - what a warm and comfortable hotel and staff. Had awesome parathas and bhaturas and what not for the breakfast. Just amazing. The staff in the hotel go the extra mile to make sure you enjoy every moment of your stay here and pamper you all the way through. Thanks to mr. Hemraj and Vikrant.Longing to be there again.

This amazing hotel is a wonderful place to stay when visiting Shimla. The rooms are very comfortable, the staff very friendly and courteous, the food is excellent. Situated on the Mall, it is close to all the attractions of Shimla, the weather was amazing, It was lovely to watch the sun set, sipping drinks on the terrace. Specifically thanks to mr. Hemraj and mr. Balbir.

Great view ,friendly staff and excellent service by Hemraj and his team.The view of the mountain was also great.Buffet was also great.If you are a bird watcher then you can find many exotic bird species in the morning.all the whole property was also very beautiful.Overall a good place to stay.

A stay and food has been really awesome and hotel staff is very helpful and service is very awesome and specially thanks for Mr. Abhishek........................................................................................

Very clean and comfortable.

The room service was extremely slow, same for the restaurant - some of the items didnt come!!

Amazing place, but many steps!

overall the room was nice

everything apart from the room was lukewarm at best

Stay and food has been really awesome and fulfilling. Hotel staff is overall very cooperative especially one staff member Hemraj who served us really well. Must recommend this hotel to everyone who will be visiting Shimla Mall road. Thank you

We stayed at Hotel Sterling Legacy Shimla, from 29th to 31st March, and it was a truly delightful experience. The property is well-maintained. The service was excellent, and the staff was very cooperative and courteous. The food was delicious, making every meal enjoyable. Our kids had a great time in the Sky lounge area. Our room was on the 2nd floor. Everything was really wonderful. Thank you for the wonderful hospitality! Specially Mr Hem Raj. Truly delightful stay at a well-maintained property with stunning views. Highly recommended!

Terrible because they didn’t refund , canceled 2 weeks ahead of time Refund to: Mark Weinberger

This was my first experience with Sterling Legacy Shimla. I have visited Shimla many times before. But I really liked their services. Their rooms are quite big in size and the food is also very good. Talking about the service, it is very quick, specially Mr Hemraj. There is always a smile on his face. And he talked very nicely with everyone. Thank you so much for the Sterling team.

Parking is an issue here albeit it’s an issue for everyone. Easy enough to park at huge parking lot at bottom of hill . Rooms are spacious, beds a little soft . Linen’s are excellent as well as pillows. Walk in shower a big plus . Close to everything here . You can get close to Hotel via “Local” taxi .

Sterling Logs is a very good location, it is also on the Mall Road, I am the only one here, the staff of Sterling is very good, they took care of us like a family. And Vikrant served us very well. Next time I come to Shimla, I would like to stay in this hotel. Thanks a lot Sterling Shimla.

Excellent service by Om, nice food and service. Good location. Very near to mall road. Excellent view from room no. 3005.Staff is very good and polite.specialy Om is giving very good service and very helpful. Private Lift is available for hottel.

.We went to Shimla for the first time and had a very good experience. The staff of the hotel where we stayed was very good. Their food was very good, specially Indian food. And the service was also *Osm*. Specially thanks to Mr. Abhishek. Read less

A big thanks to Abhishek and Om Prakash for providing outstanding service. All our requests were dealt promptly and efficiently. The overall experience with the hotel has been great. Will surely recommend to dear ones and will also visit again.

Managment extremely poor . Only restaurant staff was good and GM also nice person and know how can treat with guests.

Don’t expect brand sterling run there property like this

nothing....no facilities. It's not a resort. Do not even have thier own lift and parking for private vehicle. Not at all recommended of you are traveling with senior citizen. They do not provide staff to carry your luggage while Check in and check out.

The inconvenience caused due to lack of basic facilities like lift, parking, break fast quality and bad behavior of their staff.

It’s proximity to Mall Road

It is very unorganised. No views from the room. Receptionist very small, no fun activities, buffet dinner was not there. It gave the feeling of some low grade hotel

Loved the staff and hotel location

Restaurant prices. They were very very high and unreasonable

Courteous and helpful staff. Beautiful landscape.

The property is not at par with the stated price. The services were also ok, not that great. I would not recommend this property to anyone at all.

Location

Its expensive than other hotels. They don’t even have any rooms or suite with view and charge too much for them which according to me is not worth it. Room service took too much time for the order you have to wait for like 1hr for a cup of tea.

there were no brakfast.. while other good hotels with same rate offering free breakfast..

No Restaurant, Desired food in menu not available..

no rooms are to small even can’t move in room

nothing