Fairmont Le Chateau Montebello

I like the lobby ambiance of the hotel. The staff is very kind but not prompt in their response.

The hotel is very, very, very run down, with a dirty carpet in the room, wallpaper that pills off in the bathroom, and very poor quality bedding from pillows, which were completely unusable to the duvet, which did not even have any dawn in it anymore or had some plucks of down clustered in a ball. The 4 star hotel is a false advertising! We have travelled multiple times to Fairmounts around the world but this is a first in terms of the negative comments.

Le cadre magique, tout était parfait pour nous :)

Honnêtement, RIEN, tout était largement à la hauteur de nos espérances ;)

Le type de construction de cet hôtel avec sa grande cheminée centrale.

Hôtel très cher pour un endroit mal entretenu.

Lage - Lobby mit dem großen Kamin

Es ist nicht nur abgewohnt (selbst die renovierten Zimmer) - es ist dreckig. Der Staub lag zentimeterhoch im Bad und auf den Holzbalken. Es riecht modrig und die Klimaanlage ist sehr laut. Zudem ist alles sehr teuer - zu teuer für die gebotene Leistung.

Struttura meravigliosa

Cara la colazione , piccolo il bagno

La nature et les jardins

Le forfait de Booking comprenait le petit déjeuner, mais nous avons appris après avoir déjeuné que ce n'était pas dans le forfait

Excellent and wonderful location

Il resort offre piscina, tennis, noleggio bici, golf, minigolf e tanto altro. Tutto compreso nel prezzo. C’è una passeggiata lungo il fiume bellissima e ristoranti di vario tipo al suo interno. Se volete rilassarvi un po e godervi il fresco ve lo consiglio. Parcheggio gratuito

Le camere sono un po datate e gli arredi andrebbero un po rimodernizzati. Wi-Fi non funzionante per problema tecnico.

The hotel has many activities to offer. We did kayaking, played tennis, used the bikes and the swimming pools. We enjoyed the view the location everything.we had dinner at the restaurant Aux Chantignoles.

The hotel does not allow to have dinner in the big dining room of Aux Chantignoles for tibia only for big groups and events. We were celebrating our 20th year anniversary and it would have been nice to have dinner there where the tables are either white table cloths and the atmosphere is more romantic and elegant

Les repas étaient très bons, le personnel était exceptionnel!

Lots de mon arrivée le vendredi j’ai du attendre à 4:00 pm pour ma chambre.

Maravilloso, limpisimo, delante del lago, piscina e instalaciones para juegos infantiles

Beautiful property and amenities.

Price is high when all you want is a good rest. To make it worth it you really need to use many of the amenities. Restaurant Chanterelle is ok but overpriced. Better to walk at the Bistro in town.

Dem Charme des alten Hauses kann man durchaus etwas abgewinnen. Man muss das nicht grundlegend modernisieren, aber ein paar Sachen kann man schon an die heutige Zeit anpassen; z.B. Klimaanlage, Teppichboden, Föhn…. Leider war gerade der Teppichboden in unserem Zimmer sehr dreckig. Der Service im Restaurantbereich war durchweg eine Katastrophe. Ein Kellner war so genervt, als ich ein Glas Wein bestellt habe, dass er mein Glas nur im Vorbeigehen und so schwungvoll eingeschenkt hat, dass die Hälfte daneben landete - keine Entschuldigung dafür. Das Essen war allenfalls mäßig. Am schwerwiegendsten war dann allerdings die sehr laute Entlüftungsanlage für das Hotel im Außenbereich. Die war so laut, dass man sie nachts gehört und dies beim Schlafen gestört hat. Darauf angesprochen, zuckten die Angestellten an der Rezeption nur mit den Schultern. Als ich gegangen bin, sagte dann einer zu mir „ok. Perfekt“. Das war es nun aber gerade nicht. Die Entlüftung ist in jedem Falle in den Zimmern mit ungeraden Nummern im Frontenac Wing zu hören. Diese also ggf. meiden.

Siehe oben

Cadre et petit déjeuner exceptionnels. Beaucoup d'activités gratuites parfait pour un séjour en famille.

Administratif catastrophique. Mauvaise facture reçue et débit du solde en utilisant l'empreinte de la carte. Lit d'appoint de mon fils en très mauvais état. On m'a littéralement jeté un matelas additionnel sur le lit et à moi de me faire le lit ...si je veux.

Very nice place.

Pools open late: 8am and 10am and close very early: 8pm and 7pm. Bars close very early too, except one inside de hotel that closes at 11pm. For a place that big and that expensive, activities should be open much longer.

Le bâtiment, l emplacement, les activités proposées, le personnel

Rien a signaler

The location is perfect to visit omega Parc and zone, have lots of activities, good for family, swimming pool is very nice! Dinner in bbq area is so nice!

Bed is too soft, pillow not so comfortable!

La gentillesse de tout le personnel, présents et délicats en toutes circonstances !

Le lieu est vraiment magnifique. Tout le personnel a fait preuve d'une grande courtoisie et amabilité. On devait vraiment sortir pour avoir de l'espace pour passer du temps ensemble autre que lors des activités.

Nous avons été vraiment déçus de la chambre qui devait être luxueuse, selon les informations lors de la réservation sur votre site. Elle était vraiment petite et minimaliste pour 3 personnes, et surtout pour le prix par jour à 700$ au total. Il était impossible d'y rester pour passer du temps, faute d'espace pour s'assoir autrement que sur le lit, dans un espace restreint. On devait vraiment rester à l'extérieur dans les espaces publics de l'hôtel.

Our family of 2 adults and 2 children just stayed here for 3 nights. Overall, we had a good time, the grounds are beautiful, and the activities plentiful. The breakfast buffet was also delicious and full of variety. The staff were friendly as well. That said, for a fairmont property and the price, several aspects were below the standard we would expect. Our room was not fully stocked upon arrival (e.g., the body wash had not been refilled, the light on the makeup mirror was not working, the blankets and pillows promised for the pullout bed were missing). We also learned, upon arrival, that there was an issue with the water in the region, and so the water was not drinkable. Though this was out of the property’s control, the room was not stocked with bottled water. When we did request all these things, the hotel staff did attend to them, but we would have expected them to be ready to begin with. In addition, we appreciate that fairmont properties are classic and this property is historic. That said, aspects of the property were in a state of disrepair. For example, the carpets in the rooms were filthy and full of stains, and no longer secured to the floor, and the room bathroom had not been updated probably ever. The outdoor pool was nice to spend time in and the grounds around it nice, but it could use a paint job and cleaning (the scum lines need some serious scrubbing). On a positive note, at some point the mattresses in the rooms had likely been updated as the bed was very comfortable. While the staff were extremely friendly, we are used to somewhat more upscale service at other 4-5 star hotels/resorts (e.g., towels and umbrellas being set up around pools by staff). Overall, we had a good experience, but it was below our expectations for the price and for a fairmont property.

Site magnifique, parc extraordinaire, activités disponibles piscine, vélo, mini golf

Un rafraîchissement de la literie et salle de bains serait nécessaire…

Le grand plus de l’établissement ce sont toutes les activités et les installations de l’hôtel : piscine intérieure et extérieure, tennis, squash, vélo… la grande salle quand on arrive est aussi très agréable pour s’installer le soir jouer à des jeux de sociétés qui sont mis à disposition

La chambre était assez vétuste, la climatisation fuyait et de l’eau se déversait sur la moquette. La literie n’était pas non plus terrible.

L’accueil, la qualité du personnel, l’architecture, les équipements et l’emplacement

Les lits pas confortables et la chambre un peu petite pour 4

faire la file pour le brunch. Le personnel semblait débordé et je trouve que leur processus d'attribution des tables n'est pas efficient.

Our family stay at Fairmont Le Château Montebello was outstanding — a true 5‑star experience with a character all its own. Unlike other Fairmont properties that lean into polished luxury, Montebello offers something more authentic: a heritage lodge atmosphere that feels warm, lived‑in, and genuinely welcoming. From the moment we arrived, it felt like home. The rooms reflect that same charm. They’re smaller than in many modern Fairmonts, but full of character — cozy, comfortable, and perfectly aligned with the resort’s historic feel. It’s a refreshing change from the typical luxury‑hotel blueprint. The range of activities is exceptional and ideal for families. We spent our days running, cycling, paddle boarding, and canoeing, all surrounded by beautiful scenery that makes every moment feel special. The pools were another highlight — clean, inviting, and perfect for relaxing after being outdoors. Breakfast was simply incredible — the best we’ve had in a hotel in a long time. High‑quality ingredients, great variety, and staff who were consistently friendly and attentive. It set the tone for each day and became something we genuinely looked forward to. Montebello combines luxury with authenticity, comfort, and a sense of place that’s hard to find elsewhere. A fantastic family stay, and one we’d return to without hesitation.

L’emplacement

Beaucoup trop vieillissant, on dirait un club de vacances. Les chambres sont loin d’être à la hauteur.

It was huge with very beautiful grounds and lots of picturesque scenery. The indoor pool was strategically laid out and you felt as though you were back in time.

There are some amenities that need to be upgraded. There was no coffee in the room.

Très belle endroit mais les chambres ne sont pas à la hauteur du Monument

Chambre beaucoup trop humide

Meals were amazing.

Would have liked a vegan option on the breakfast menu. The buffet is too much food for some people.

Très bel établissement qui malgré sa taille se fond parfaitement dans le décor naturel. Hall exceptionnel avec son gigantesque foyer, canapés, fauteuils, très convivial et chaleureux. Mise à disposition de jeux de société. Excellent petit déjeuner et le Grill restaurant avec personnel charmant et aux petits soins. Les produits de bains sentent merveilleusement bons. Excellente literie, moustiquaires aux fenêtres très appréciable. Très belle piscine extérieure et intérieure. Possibilité de louer gratuitement des embarcations pour naviguer, mini golf et autres jeux extérieurs.

La salle de bain microscopique.

La ubicación es perfecta para estar todo un día relajados en la piscina, comiendo en el restaurante, andando por los caminos bordeando el lago y hay alquiler de bicis gratis. También un parque para pequeños y mini golf. Hay para alquilar bicicletas con peques y bebés, super bien! El interior es antiguo y tiene encanto, aunque las habitaciones podrían estar más limpias. Tienen juegos de mesa para usar en el salón principal y piscina interior.

Faltaba una limpieza a fondo de la habitación y la comida bastante cara. El desayuno podría ser más completo por el precio que tiene…

Being in nature, near the water, original rustic construction. The pools and activities available make for a great family vacation.

Very expensive.

Posizione e grandezza

Bagno piccolissimo, doccia troppo datata e scomoda con vasca.

Staff, breakfast, dinner, property, activities

Pillow too flat, not good for side sleepers.

Le service est le personnels Très mauvais service client

l’emplacement, la gentillesse du personnel et les activités

Les prix sont disproportionnés.

L’environnement Les activités

La chambre petite sombre et un peu vétuste

The Château was very unique. Enjoyed the grounds and history.

We stayed in Rm #340 Bathroom small, very tired and door stuck every time. Needs a refresh.

They actual building is the star for sure!

Even when something is old it can still be clean, our room was fine but the rest if the building and grounds felt like it needed a refresh or at the very least a good cleaning.

Qualité de la nourriture A1

Matelas des lits inconfortables.

Établissement haut de gamme avec tous les services attendus. Personnel extrêmement sympathique et disponible. Chambre confortable avec une décoration en rapport avec l’architecture de l’ensemble. Différents restaurants et bars. Grande piscine intérieure et spa.

Rien

Le bâtiment et les infrastructures sont très beaux. Cadre exceptionnel. Petit déjeuner exceptionnel

Literie peu confortable, faire payer un supplément pour le parking est très limité car le parking est accessible gratuitement toutes personnes extérieures.

Nature and uniqueness

Room size not adequate and bathrooms were cramped

the grounds the staff the loveliness of the resort the food

nothing (other than cost :) )

Charming, rustic property in a scenic location. Staff were very helpful & friendly - especially the girl serving at the bar. The initial, renovated room we booked was very compact so we upgraded to a larger room which was much better. Enjoyed the varied breakfast options - delicious smoothies. Many recreational options available - hot, sunny weather allowed us to spend some time at the outdoor pool. Perfect hotel location for a visit to Parc Omega!

Our cottage away from home . Chateau Montebello has been our summer and fall and winter and spring getaway for many years . Service and staff are outstanding they always go above and beyond to make our stay so magical . We always look so forward to our next . Chateau Montebello will always be our home away from home 🏡🏰❤️

The location and the view. Also the Sunday breakfast buffet was delicious and loved the variety.

Our rooms AC had a water leakage issue. Also our sink and bathtub drainage was slow and water would stand. Overall I felt the rooms provided were not providing value for the amount charged.

Beautiful location, the staff were very friendly. We booked the BBQ experience which I thought was excellent.

The bed and toilet could be updated to make them more comfortable and some kind of wardrobe/clothes hanging addition added to the room we stayed in. Also all of the lifts were switched off when we arrived, so we had to carry the luggage upstairs (we were offered assistance).

The breakfast definitely didn't offer good value for money, especially considering the lack of variety.

There could have been more cheese varieties, the quality of the fruits was poor, and the juices were really bad.

Spent a few nights here on a Canadian road trip. Lots of pros: Good breakfast choice (could do with more fruit). Comfortable room. (We did upgrade on arrival!). Beautiful peaceful location, well kept. Stunning core to hotel, fantastic design. Very wilderness lodge feel. Great bar staff, nothing is too much trouble. Also breakfast and dinner team were very helpful. Complimentary parking. Cons: Reception staff generally were ok but a couple were extremely abrupt and actually only appeared happy when attempting to upsell. Not a pleasant check in process but we have fed back to the manager, so no more to be said.

Un site très agréable.Le restaurant grill est super avec son menu 4services très bon.Le personnel sympathique et compétent .La cheminée centrale est originale.

Hotel vieillissant et salle de bains très petite.Beaucoup de monde et l’accès aux divers petits salons était difficile voir impossible.Beaucoup trop de groupes.

L'histoire des lieux, la tranquillité, l'atmosphère, la piscine, le mini-golf, le restaurant...

Parties communes impressionnantes

Chambre très vieillotte / vérifiez bien votre facture au départ. 40 CAD facturés à tort ! Inadmissible vu le standing affiché de l’hôtel

The grounds are beautiful. The indoor pool is amazing.

We booked the king river view room. You could see the river if you were standing up. The windows are small and the view is limited. We ordered nachos at the bar and they were burned chips with lukewarm globs of cheese on top. The room had a table for in room dining but only one chair would fit. No one explained where the restaurants were or which ones were open.

The Grounds and the friendly staff

We were a family if 3 couples. Stay was fully pre-paid for 3 rooms on booking.com. But at check out they had us pay extra. Only after paying did we realise we were overcharged. Got back to the front desk, who tried to dismiss us. Then after arguing back we were able to show them without doubt that we were overcharged (for several hundred dollars). They then apologized and blamed it on some "new" system booking.com was implementing which made them overcharge the stay. They eventually had to refund the amounts overcharged. Due to this fiasco our check out process took some 50 minutes. Left a bad taste in our mouthes. And they never offered anything in return other then an apology. It was our 4th year in a row that our family comes here for a staycation, we asked for a discount to be applied for a future stay in return for the mishap, but we were dismissed in a subtle way by giving us the email address of the manager and asking us to write to him. We said it should be the other way round, your manager should be reaching out to us to apologize and offer something to returning clients. But alas!!

Le personnel extrêmement aimable et serviable, le charme de l'établissement, les équipements en chambre, les nombreuses activités à disposition

-

The hotel is a historic hotel with beautiful grounds grand architecture. The service was great and the staff were attentive. The food we ate was delicious, especially the french onion soup. That being said the hotel is 95 years old and seems like upkeep has not been kept up. Our air conditioning only worked sporadically and overall the room and bathroom needed updating.

Parfait pour un séjour sur place pour un week end avec enfants ou entre amis.

Vétusté des chambres

Beautiful hotel with a lot of activities and amenities. Cool that you could eat your own food in the lobby.

Very small, dated rooms. Expensive for the room, but you pay for the hotel amenities.

Nous avons particulièrement aimé l'architecture, les multiples services, la qualité d'accueil du personnel et le restaurant. La literie et les affaires de bains étaient un gros plus. Nous ne sommes mallheureusement arrêté qu'une seule nuit. Nous y reviendrons pour sûr!

rien, l'ambiance familiale et cosy est au rendez vous!

La localisation au bord du lac et les infrastructures pour le sport à l’extérieur (été)

Le service est très lent au restaurant et au bar. Il devrait y avoir plus de possibilités pour dîner ou souper à l’extérieur l’été.

sehr schönes hotel und umgebung. nettes und gutes personal.

alles kostet extra. film im fernseh 25 dollar. keine smart-tv funktion. es war sehr teuer pro nacht, da fand ich die ganzen extrakosten etwas mühsam.

I attended the Sunday brunch on May 3rd, 2026, and unfortunately, it was a deeply disappointing experience—one that management should be aware of but doesn’t appear to be. The buffet area is far too small to accommodate the number of guests. There was a long, winding line just to access basic items like scrambled eggs and beans, and the serving dishes themselves were undersized for the volume of guests. The bacon and breakfast sausages were of very poor quality (as was pretty much everything) comparable to what you might find at a low-end diner. The prime rib station was almost comical; the staff member was carving from a piece of meat no larger than a fist. The smoked salmon was difficult to find and presented on a plate far too small for a buffet of this scale. When I got to my table my food was cold. On my second visit to the buffet, I realized why—the warming trays were not functioning. They were either turned off or simply not working, as they were cool to the touch. This points to a serious lapse in oversight, whether due to absent management or a lack of attention to basic service standards. More broadly, the poor food service reflects the overall state of the property. The building appears neglected, with peeling paint, deteriorating walkways, etc. The ownership and the Fairmount group have allowed the property to decline significantly. At $85 per person, plus tax, this experience falls far below any reasonable expectation. I would strongly advise against brunch at this establishment.

Beautiful location and cottage country vibe. Unique building.

The rooms were very dated and not up to what I would expect at a Fairmont hotel. The bathroom was extremely small and the sink plug didn’t work as one example. The temperature control was turned off due to the season so no heat or cooling in the room. On our second morning the coffee machine was broken so there was no coffee available. The were some issues with the drinking water as well and we were advised to get our drinking water from water stations set out in the lobby which was a bit concerning as well had a baby with us. The furniture in the common areas was very dated, not very clean or comfortable. Also, there were pesky houseflies in the dining area, especially at breakfast. The cafe has very limited hours so if you need a cold bottled drink or some other necessity you had to drive into town. We had a nice stay however, not nearly up to the Fairmont level of excellence I’m used to.

L'immense foyer Les salles à manger La piscine Le cours de curling Le service à la salle à manger le soir.

L'entrée pour la voiture mal indiquée Le style un peu ancien de la chambre. Le chauffage trop bruyant, on le fermait pour dormir. La salle de bain que l'on ne peut barrer J'avais indiqué 4 adultes et une enfant de 4 ans. Pas de lit pour l'enfant, reçu mais pas ouvert et installé. Pas de robe de chambre pour elle, on l'indique et nous en recevons 3 juste à notre départ.. Deux tasses, peu de capsules pour le café, saccharine, reçues la deuxième journée. Papier de toilette demandé (5), on a teçu du papier de toilette d'urgence. Manque de serviettes et débarbouilles. Puis on reçoit 5 essuie-mains... Beaucoup de personnel. Au déjeuner, 4 employés discutent ensemble derrière la table de service: une même personne, dame à lunettes, parle en sacrant d'une autre personne à qui elle ne parle plus et indique que cette personne la fait chier. Je suis assise avec une petite de 4 ans. Je me suis dit pas possible je devrais lui dire de faire attention. Mais, il y a deux dames à lunettes... Je ne savais plus laquelle avertir.

מלון משפחתי ומפנק. חדרים גדולים ומרווחים. מיטות נוחות מאוד. צוות מדהים שעושה הכל מעל ומעבר. המלון נמצא באחוזה עתיקה ויפייפיה על שפת האגם. בשטח המלון יש המון פעילויות. אכלנו ארוחת ערב מצויינת. מומלץ מאוד

כלום

Hôtel historique, bel endroit, ambiance chaleureuse et vraiment familiale, personnel très aimable, de nombreuses activités variant selon les saisons. C'est le seul hôtel au monde où j'ai séjourné au moins 8 fois, toujours en famille (avec des enfants très jeunes au début) et toujours avec le même plaisir. Je reviendrai, c'est certain. Merci!

RAS.

Historic ambiance and excellent staff

Hotel is starting to look quite shabby in many places. I can only imagine the deropockets needed to keep up.eih it all Sadly, no fire in the great fireplace focal point.

Der Kamin ist ein Traum. Einmal in seinem Leben muss man diesen Kamin gesehen haben. Essen war hervorragend. Service bzw. die Mitarbeiter wundervoll herzlich. Die Wanderwege um das Hotel sind sehr schön. Das Schwimmbad war toll und das Gym war wirklich bestens ausgestattet. Das SPA darf auf keinen Fall vergessen werden. Ganz ganz tolle individuelle Massagen.

Tout est chaleureux et agréable. Le grand foyer donne envie d’y passer la journée avec un livre. Excellent service au spa!

Beaucoup d’enfants, ce n’est pas l’endroit favorable pour un week-end en amoureux disons. Surtout que les portes de chambres sont mal insonorisé donc on entend les enfants courir dans le corridor. Les chambres sinon sont confortables malgré plus vieilles. De plus, on nous impose un choix de films à la télé et il faut les payer 25$+ taxes. Je trouve qu’avec toutes les options à notre disposition pour les films, l’hôtel devrait faire une mise à jour de son offre en donnant accès à Netflix ou prime video afin qu’on puisse ce connecter à nos comptes. Tous les hôtels le font maintenant et cette façon de faire de l’argent sur notre dos n’est vraiment pas apprécié.

Habitué du Château Montebello depuis plus de 30 ans, je suis toujours émerveillé par cet hôtel unique au monde.

Le fond musical dans le foyer n'est pas nécessaire.

Location and activities. Food was good.

Little bit expensive

The centre of the building is fantastic as was the pool, curling rink and indoor gym.

The pool closed at 8 pm

The building is spectacular. The food was delicious and the service was excellent.

Honestly it felt like they were charging for absolutely every little thing, which was disappointing and a bit tacky given the price to stay there in the first place.

Décor activites nombreuses foyer central tellement chaleureux ❤️

Menu du restaurant et ses prix ! Ridicule ! Soit petites portions et moins $ ou portions plus grosses mais trop $$$$

Stunning

Formidable !!

We only stopped for a drink but absolutely stunning venue Quite pricey but certainly a must visit With spa . Restaurant. And many things to do Cabin style rooms also function and wedding venue Small boutique shop onsite Lots of activities if your staying

We spent two nights at the Chateau Montebello with some close friends. From the time of our arrival to the end of our stay, all the staff that we encountered were so warm and professional. The rooms and the amenities have been renovated but the hotel has kept its rustic charm. It's a great hotel for families and friends. There are tons of activities offered with new, state of the art equipment in the gym, pickleball, curling and all outdoor sports. Everything is provided and we made sure to try it all! Highly recommend the breakfast buffet. There's a huge variety and everything is top quality. We just loved our stay.

L’emplacement et l’architecture du lieu.

La restauration extrêmement moyenne et très chère pour le prix . Le service très moyen pour un hôtel de ce type. Chambre certes confortable mais climatisation extrêmement bruyante, obligation de réclamer peignoirs chaussons couvertures…

On aime bien l'atmosphère de relaxation avec le foyer et bar.et les decos de Noel Tranquillité Belle chambre avec vue sur la riviere

Ascenseur Et quand je revise ma facture. Oh là là des coûts de taxes un peu trop !

Excellent

Location , historical decor

Need renovations

Such an iconic facility and location. I appreciated not being “nickel and dimed” - parking and bikes were included. Food remains exceptional. So many things to do there!

Some of the woodwork could use some refresh

L’endroit est très vieillot, les chambres extrêmement petites et non fonctionnelles.

Dinner at Nymak was tasty, though the menu had limited options Live music was good.

Les décorations de Noël sont époustouflantes. Hotel chaleureux et très confortable, on s’y sent à l’aise dès le moment où on y met les pieds

Chambre et tapis un peu vieux. Tapisserie qui se décolle dans la salle de bain

The hotel and service

Mixed up the booking and had to get another 2 beds arranged for our room

Cozy and comfortable

La déco des fêtes, les multiples activités, les services, le charme de l'endroit, son histoire, le buffet déjeuner.

Le resto Nymark n'était pas à la hauteur des prix.

Cadre magique

Malheureusement, notre séjour n'a pas été à la hauteur de nos attentes. La chambre était très petite pour quatre personnes et les lits doubles peu confortables. L'aménagement de la salle de bain avec les toilettes sans séparation n'est pas pratique. La machine à café et le réfrigérateur ne fonctionnaient pas.De plus, le bruit provenant des voisins, notamment des enfants, a nui à la qualité de notre sommeil

The overall chateau is beautiful.

I emailed the concierge and reception a month before my stay to confirm the availability of the winter activities listed on the website, as this trip was meant to be a winter holiday for my, my husband, and my two year old daughter. We were primarily interested in sledding, skating, and the sleigh rides. My daughter is too young for the snow shoeing and curling which is also listed. The reception and concierge let me know that the sleigh rides would not begin until Dec 20, but that all other activities would be available. When we arrived there, we received a map which showed where the sledding and skating was supposed to be. We got into our winter clothes and went out to those areas, only to be told that none of it was available during our stay. They had no available activities for kids and toddlers and other facilities were also closed. There was really nothing we could do as a family other than sit around and spend money on over priced food and alcohol. We wrote them an email about our disappointing experience and let them know that we would be leaving a night early to somewhere that was more family friendly. We requested a refund on our last night to which they never responded to. We spent over $1700 on the accomodations and another $700 on our food and beverage while there. To say the experience was disappointing is an incredible understatement. We have traveled to over ten countries with our little one and never had such poor communication and customer service. It was completely their responsibility to be forthcoming about what was available. Had we known, we would have picked another destination. I do not recommend. Worst Fairmont we've ever experienced. As an alternative, we highly recommend the omega parc wolf lodge. Amazing experience.

the entrance, Christmas decorations, dinner

Nous avons aimé le cadre général du parc et des bâtiments. L'impression de grandeur et de beauté de la décoration et de l'architecture. Un cadre unique !

Nous avons regretté la vétusté des murs des chambres et du plafond, et de la salle de bain avec un rideau de douche et très peu d'espace. La note qui nous est apportée à table alors que madame est encore en train de manger. Le café n'était que de l'eau chaude.

The location is on a lake, beautiful facilities in an old historical building. It’s the coziest place for a winter get away, kids welcome and the fireplace - perfect!

We had an absolutely wonderful stay at the Fairmont Le Château Montebello. The property has a bit of an older, rustic charm, but that’s exactly what makes it so special. The service was top-notch from start to finish. We visited for a weekend family getaway, and there were plenty of activities to keep everyone entertained—even on a gloomy November weekend. The curling lesson was a fantastic touch that both the kids and adults enjoyed, and our curling instructor was friendly and helpful. We also took advantage of the indoor tennis courts and swimming pool, and we never ran out of things to do. A big bonus is that the hotel is pet-friendly, and our dog loved exploring the beautiful trails and waterfront. The Christmas decorations and fireplaces in the lobby were also absolutely lovely, creating a warm, cozy, festive atmosphere that made the whole stay feel magical. A special shout-out to Jeanne at reception. She was incredibly thoughtful, remembered my name and details, and made me feel genuinely welcome. As a Diamond member, I truly appreciated the added touches. Breakfast was excellent with lots of variety, and we had dinner every night at the hotel’s main restaurant, Aux Chantignoles. The food quality was consistently great, and the cozy dining atmosphere fit perfectly with the rustic charm of the property. While the rooms do have an older design, we actually enjoyed the rustic feel. The bathrooms have been renovated, everything was clean, and the housekeeping staff were very friendly—especially toward our dog, which we appreciated. Also, don’t miss Parc Omega nearby. It’s absolutely a must-do! We had a great experience and saw so many animals making it a highlight of the trip. Overall, it was a memorable and lovely stay, and we will definitely be back!

Great buffet for breakfast, dinner very good. Room, the courtains need to be changed, they fall all the time, and they are very old. they can change them keeping the same ambience.

There were somme dirty spaces, for exemple the toilette in the gym, there were some web spiders in the walls and the walls and floor were dusty. check out for the water leek in the tunel to the pool.