Shangri-La Wuhan

武漢香格里拉酒店大堂服務優，房間也很乾淨，照明很亮，四週交通方便，值得下次入住

Very Good

Buffet restaurant food offering is excellent, staff are nice, value is great

Magnificent Lobby. Friendly staff.

almost good

房間有異味和蚊子

Hotel location is great , staffs are friendly but still have room to improve.

武漢国際空港と漢口駅それぞれへのアクセス良好です。ホテルの対応もしっかりして快適に過ごせました。建物と設備自体は多少古めですが、しっかりと管理されており問題ありません。

two issues : unique in China 1. the check-in counter does not have enough small changes, 2. hotel staff have a hard time to call me a taxi. it seems that everything is done through cell phone, but as a foreign tourist I don't have access to local cellphone services. I have to change money to pay for local expenses.

ホテルは清潔で朝食ビュッフェは品数が豊富でした。 近隣は繁華街で食事にも買い物にも便利な立地でした。

The location is great and staff is very friendly and helpful.

辦理入住手續迅速，房間整體清潔乾淨，但家具有些陳舊，枕頭很不舒服，太軟太低。健身室設備齊。離萬象城商場很近。

地下鉄3ラインが交差する香港路すぐ近くのホテルなのでどこへでも移動は簡単です。 安定した朝食、周りが静かな環境のホテルで快適に過ごせます。 武漢で間違いのないホテルです。

Conveniently located in a central area of Hankou (Xianggang Road), this is a nicely designed hotel, but it's seen better days. Don't get me wrong, it's still a good place to stay, but some work has to be done on cleanliness and style. I wouldn't say it lives up to the Shangri-La name.

Good location, room pretty clean and stuffs very nice, only one thing is a pretty old hotel.

いいホテルだとおもいます。

The staff there are really helpful and willing to do extra for the customers. Wonderful experience and sure will stay again if I come next time.

酒店虽然有些年头了，但保养得还好，服务人员热情有礼，入住退房也很快捷。但入住期间发现了一件很令人恶心的事：我和家人预定是双床，双床之间间距不大约30cm，为睡觉舒服一点，我将2张床稍稍移动并在一起，一移开床，赫然发现一个避孕套在床角底下。太恶心了！

The staff were really helpful, especially in the hospitality department. Mr Feng helped me connect to the WIFI and answered many questions.

昔は5スターホテルだったのだろうけれど、今はその風格が感じられない。 現在、新館工事中のせいもあると思うが、友達の車が来ても、駐車することもままならない。 一番、気になったのは、シャワー室の清掃レベルの低さ。 シャンプーなどが置いてある二段になった小さい三角コーナーの汚さ。 汚れが黒いぬめりとなっていて、とても気持ち悪かった。 それとスタッフに、英語のわかる者が少なく、これでも5スターホテルと言えるのか？

设施老旧，有股霉味。 附近修东西，不好坐的士，门口的的士都是坑人的。

日本語対応が不十分。 英語がしゃべれないと大変。

The hotel is not close to city centre but close to metro station. I can still get to those city attractions easily. The hotel staff I helpful and nice. The buffet and the food of the Chinese restaurant are good.

It was a wonderful stay in Shagri-La Hotel Wuhan, excellent service, spacious and comfortable room, great food an coffee.

Good value. This is an older Shangri-La so it is a bit worn down. Currently undergoing construction. The room was clean and comfortable

ホライズンクラブを利用させて頂きました。ホライズンクラブは世界各国で利用させていただいておりますが、武漢シャングリラ非常に良かったです。朝食は麺類や卵等のオーダーが可能であり、ハッピーアワーも食べ物がたくさんありました。また、夕方にもケーキーもありました。地下鉄の駅にも近く、コンビニが傍にあり、立地条件も最高です。

The Shangri-La was undergoing renovation work at the time of my visit, but work was mainly centred on the entrance and reception areas. My first impression was that there were very few staff with good English proficiency, although this wasn’t too much of an issue. My room was spacious and had everything a business traveller would need. The hotel seemed a little limited for restaurants with the one I used (Asian) in urgent need of an upgrade. WiFi connectivity was pretty good and reasonably fast. The room I was allocated gave me access to the Horizon Club lounge, which was useful for a fast and convenient breakfast and check out, complementary meeting space if required and business centre facilities.

The service is always amazing . Except hotel is old but shangrilah always upkeep their standard that why it’s my prefer choice

地下鉄、香港路駅から徒歩3分ほどと非常に便利な場所に有ります。 香港路駅は地下鉄３路線が乗り入れており、武漢のどこへ行くにも便利です。 全体的に施設は良くメンテナンスされていますが、さすがに古いので 所々修理が必要な場所が見受けられました。 スタッフは皆良く教育されており、さすがにシャングリラだと感じられました。

とてもリラックスした滞在が出来ました。朝食も和洋中と揃っており複数日の滞在でも飽きの来ない種類の多さ、また滞在したい良いホテルでした。

Outdated hotel. Smelly room. Broken shower head.

Booked this hotel for the higher rating. But hotel was dirty, old, worn out , whatever you want to call it. Area, wasn't really close to anything or tourist ares. In the growing world of tourism, staff would run/hide if asked a english question. I picked this hotel hoping that english would be accepted , but I couldn't find that.

非常舒適的酒店，房間寬敞，貼心的有4瓶礦泉水，USB插座，洗浴用品一應俱全。自助早餐十分豐富，前台有禮，帶給我們一行九人非常愉快的假期。

Halte intéressante pour qui veut visiter dabord Xi An puis Shanghaï

酒店位置不错，服务态度好！就是设施比较陈旧。

这可能是我住过的最老旧的香格里拉，服务各方面都没问题，非常好，但是设施显然比较老旧了，觉得差不多相当于新的4星级酒店。

整体挺不错的，出行很方便，出门2分钟就是地铁，服务挺周到的，就是一点不太好，现在酒店门口在大修，出行有点危险。

外面施工造成酒店环境dusty, 其他都还好， good location, good service, good food

Very good brand hotel for quality.

是一個好的體驗, 周邊環境方便, 有購物廣場, 餐廳,便利商店 就是步行到地鐵有點距離 ,不太方便

The hotel lobby was beautiful and welcoming. The staff were friendly and the woman who checked me in spoke good English. They were able to accommodate currency exchange at the front desk for s nominal charge. The property was within a block of a subway station which made traversing the City very easy. Many restaurants were available in the hotel, but I only had a chance to eat in the 20th floor Horizon Club Lounge. I was upgraded to the Horizon Club floor for a nominal fee upon check in. The food was good, and staff friendly. My only real criticism is that the 20th floor had signs everywhere stating that the floor was a non-smoking floor. My room even had a posted notice stating the room as being non-smoking. However, the room had a strong smoke odour. This wasn't a huge problem for me as I was only present for 3 nights. But I did note this issue upon check out. Other than that, the stay was pleasant. House keeping was diligent in ensuring a comfortable stay. The room was comfortable and well appointed. I spelt well and did not notice any noise, even though the site was under construction at the time of my visit.

The Wuhan Shangri La, lived up to expectations and as with most Shangri Las it provides a great overall experience. The staff are professional and friendly and aim to please without being overbearing. The only minus during this one night stay was the sound between adjacent rooms where one could hear the couple next door - clearly they were have a great time but it should be private and not heard in my room. The hotel is reasonably well located and is not far from the subway station as well as being near various shops etc. The beds are nice and firm and very comfortable. Overall a great one night stay and would consider staying here next time. Thank you.

Lovely room, clean and good breakfast with custom orders

Very nice hotel, great service

The hotel is located at a convenient location in the city and very close to the subway entrance.

Good location. tidy spacious room. Worth value. Will be back again.

Central location. Not much in walking distance, but right next to the subway, very easy to use. 3 lines.

good location fair price, very kind stuff and well established system

I love this hotel because it bring nice memries to me. there i almoust feels like at home.

Everything about this hotel was wonderful. We were able to check in early at 10:00 am and the staff was very accommodating. Beautiful room and very comfortable. The concierge was very help in providing directions to the area and shopping places.

Very comfy bed. WiFi quite good. Reception team speaks good English. Breakfast not good, neither I or my Chinese colleagues found anything that tasted good. Good for Wuhan vs other hotels but grab breakfast at the Starbucks.

Stayed three nights. Usual high Shangri-la standard. A special feature of this hotel is that it is located right at Hong Kong Road Metro station (Exit A) which is an interchange of Metro lines 3, 6 and 7. The Metro is very easy to use and gives access to many places in Wuhan. Alternatively, taxi from the airport is about 80 yuan.

The outside of the hotel is a little dated, but the inside is beautiful and exactly what you would expect from a Shanghai-La. The staff were very helpful, friendly and efficient.

Hotel is great but the cleaning lady could vacuum the room cleaner. We found the floor besides the bed with the large pieces left on the floor 2 days after staying. Everything else was great.

A great hotel with very good staff. The hotel is rather old but well maintained. The staff at the concierge was very friendly and helpful. They go all the way out to solve my problems, such as getting a bus to Jingdezhen , and finding the nearest bank. The staff at Shang Palace were also very nice and attentive. This is a relatively cheap shangrila hotel but live up to the expectation. The only problem is that it is rather far away from shopping, and the nearest Carrefore supermarket is about 15 walk from the hotel.

I am glad that I booked this hotel after I compared all other deals. I've been to several 5 star hotels in Wuhan on my vacations. So far, Shangrela is the most convenient one. Parking , Taxi, Local breakfast, Restaurant , everything is just around. The room was clean, no weird smoking smell like some other hotels. Hotel staffs are very friendly. I will come back next time.

We thought this was a wonderful hotel. Great staff, good pool and health club, big rooms and an awesome breakfast buffet. We will stay here again.

Great hotel and it is close to the metro station. There is nothing much around the hotel so the proximity to the metro station is wonderful.

Great hotel centrally located. Excellent restaurants and amenities.

We requested for a non-smoking room but it had very strong smell of smoking in the room. I asked for upgrade to a bigger room on the same floor but rejected by the guest service. She only switched us to the same room without any smell of smoking. There are construction around the area and very low class residential near by. I will not book this hotel again.

it is convenient for travellers to access transportation, food, etc.

Only stayed a couple of nights but felt very welcomed by the friendly staff. Rooms were clean and quiet and the bed was comfortable. Would definitely stay there again... and would recommend to friends.

Most of staff does not speak any english, some speak limited english. Room was not clean.

awful service at check-in is not how to start a good guest experience. Long time customer of Shangrila, and will seek a new hotel in Wuhan. disappointing indeed.

My nine nights stay was a good experience except for one thing. I enjoy practicing yoga. The two yoga mats at the hotel Health Club were in terrible shape and the surfaces were coming off in tiny pieces. I asked the staff multiple times to replace them. They always answered me politely that it's in process. I waited, waited and waited for more than a week, nothing happened. The hotel constantly advertises on their TV that they provide their guests with excellent experiences, but my experience was sure far from excellent.

Nice to have good food options. Gym was very good and beds were comfortable. Of he two hotels I stayed at in Wuhan, they spoke the best English here. Taxis were easy to get and the staff helped me tell taxis where I needed to go with no problems

Expected the same quality as Shangri La in other locaitons, but was disappointed with the services 1. Reception - not so welcoming, robot-like service, not friendly 2. Room services - here with 3 persons in room with extra bed, but facilities e.g. water, shampoo, soap, etc are for 2. This is somehow unacceptable for being 5 star hotel

Great hotel, great restaurants, great location, best of the western world in China

Clean, comfortable room. Staff spoke excellent English, and they were very willing to help. Neighborhood was as good as any. The taxi is cheap, and location seems quite central, so no problem.

Happy with our stay. hotel prices with 15% service surcharge, which is annoying. We much rather pay for it if it had been specified in the hotel restaurant menu, or informed when were ordered our food. We questioned why the service surcharge is not included, but were told because we are a 5 star hotel (not a good answer!) Taxi is hard to call, if you are only doing a short trip to somewhere. We waited for our Taxi for more than half an hour.

Great hotel!

Fantastic hotel- best hotel stay in China over 5 years!

Pleasant staff service，room was clean and comfort. Convenient location but indication of hotel was not clear. Too crowd the elevator because of people using conference service.

this hotel has a great location to people square in the bund within walking distance also to subway line 2.

Located in the CBD area of Wuhan, a few minutes walk to the Shopping Area. Great Experience!

People in the facility were very friendly and was good to start tour. There were also a small and reasonable price breakfast restaurant around.

Nice short holiday visit, room rate was good, but be careful to check lounge service fees before orders, small pot of tea cost more than buffet meal in café. Should have better rates for customers staying in hotel.

It's ok, but there are much better Shangri-La hotels to find.

Really nice experience. Employees were very friendly. The breakfast buffet really good and lots of variety. Although for many people it was for free our reservation didn't.

I booked this hotel because the conference was held here. The staff were very friendly and attentive. Akiko was like a personal concierge and made good recommendations on where to go during the day. Would highly recommend staying here.

The city of Wuhan is a challenge to foreigners; language barriers, very large metropolis, dense, highly active street scene, and unfortunately terrible air quality. The hotel and particularly the first rate staff made my stay there wonderful. The staff, at all levels, were probably the best attitude and performing individually and collectively of any hotel I've spent time in around the globe. There is no room for improvement. They were responsive, gracious and helpful at every turn. Remarkable effort. Dressed impeccably as well. The gym, restaurants, awesome room service, and lounges made the stay there even more comfortable. Excellent value as well. If you are ever visiting Wuhan, this is unquestionably the place to park.

The hotel was really convenient for where I was working for business. The staff were very helpful and I really enjoyed all of the facilities that the hotel offers.

Average. Very disappointed to discover breakfast was not included (probably my own fault for not reading the booking properly but these days breakfast comes as standard!). Breakfast bar very understaffed especially at the weekend - 20 mins to get toasted bagel! Staff were clearly "stretched" and some looked overwhealmed but they were generally polite and despite huge language barriers, they tried very hard to be helpful

Very good business type stay

The hotel needs the remodeling. It looks little bit outdated.

The staff was very friendly, patient and trying to help guests. The foods are good and have diverse choices. Room is clean and has decent space.

This is a great upscale hotel with many employes and good service. Their breakfast had so many choices including the typical Chinese breakfast items like soups, dumplings and vegetables. Low price for what was given.

Stayed here on business for the second time. Was sorely disappointed with being told I had to pay extra for a single bed, rather than accept two beds put together...especially since the hotel was not at capacity. Paid the difference, then went up to the room. The wifi was under renovation. This was truly not acceptable since I interface with clients in the usa. To be fair they offered me access to their business lounge that closes at 11pm. I am used to good service at then Shangri La chain...this one is not up to par.

The staff was amazingly friendly and helpful. I really like the indoor pool and health club.

Fantastic staff, very helpful. This is great place to stay when in Wuhan

Excellent hotel as you would except from a Shangi La hotel.

Nice, VERY nice. Looking forward to being able to stay there one more time.

Nice, VERY nice. Looking forward to being able to stay there one more time.

I like the Shangri-La chain and has never let me down as a default choice where i dont know what the location is, but i was disapointed with this one. Boring , tired, and uninteresting... Food buffet was excellent though, I think there are better hotels to stay in though, and certainly in better locations. They need to up their game to get me to return.

Shangri-la prides themselves on cleanliness and friendly helpful staff. I had many worries traveling to China and the staff at Shangri-la help calm me greatly. Great food, great atmosphere, very clean, and wonderful time. My second stay at a Shangri-la and they are my first choice when I travel now.

close to Wuhan airport

My stay here was good. Couldn't ask for anything better for the price. Clean, and accomadating.

Although this hotel is a little dated in some respects (e.g., carpeting on the fourth floor near the business center was worn), I recommend it highly because of the exceptional management and staff, who were all so friendly and helpful. The room service, door service, and desk service were all very good. When I was having a problem with my China Mobile phone, the hotel provided someone to go with me to the China Mobile office to serve as an interpreter, which is 5-star service in my view. The restaurant management and staff were extremely friendly, too, and the buffet, served nightly, was varied in offerings and of excellent quality. Another bonus I didn't think about when booking: Chinese cab drivers recognize the hotel's name with ease.

This hotel is about 25km from Tienhe Airport and taxi fare should be around RMB60 + 15 toll. The location is right in the heart of the city and is an easy access to everywhere. Room size is appropriate, and foods at the Shang Palace is wonderful. I stayed at this hotel for 6 nights, and enjoyed it very much. The only down-side is, quite often, fellow guests speak very loud in the corridor at odd hours; the tap water runs very weak and slow; and not many staff can speak English.

Hotel was very new and beautifully decorated. The room was clean, spacious and comfortable. Best hotel experience I have had. Also enjoyed the feel pool and sauna.