ibis Styles Marseille Provence Aéroport

So I'll start with the good stuff. The girl on the reception desk was very sweet and super helpful. That's all of the good stuff. To suggest that this hotel is 'at the airport' is a bit of a stretch. It's 15 minutes away in an UBER. It's also on the edge of an industrial estate and nowhere near any kind of restaurant. More on the restaurant situation, later. If I said that the rooms are basic, it would be a massive understatement. My room was very much how I imagine that a prison cell would feel. This is well below what you would usually expect from an 'Ibis Styles'. The carpets in the hallway are worn out and stained. Everything here (apart from the reception area which seems to have had a recent refub) feels a bit past it's best. The photographs on the website are extremely 'flattering'. I paid an additional EUR 27 to have my dinner included. What I didn't realise is that when you present your 'dinner voucher' in the restaurant, you are limited to only a small number of fairly horrible things from the menu. The sum total of what's included for the EUR 27, is in no way worth EUR 27. I would have eaten elsewhere, but this place is in the middle of nowhere - so I ended up ordering a pizza from UBER eats. As a bonus, the woman who appeared to be running the restaurant had all the charm of a prison guard (given the feel of the rooms that's quite fitting, I guess?), had few manners and very little grasp of customer service. In truth, this place isn't terrible, but it's in no way worth the money that I have paid. Not even close. My advice would be stay somewhere else if you can and if you really do have to stay here, the 'dinner included' option is terrible value.

My main comment about this hotel concerns its free airport shuttle service. We arrived at Terminal 1, Marseille airport, at about 2100 on a Friday evening in October, and it was dark. It was easy to find the general area where hotel shuttle buses stopped, and we saw one or two shuttle buses – with their respective hotel logos clearly visible – drop or collect passengers from time to time. I rang the hotel and told them we wanted to be collected from Terminal 1, and that seemed fine. After about 20 minutes, I rang again (this time using a telephone point specifically for identified airport hotels, located in the waiting area: I hadn’t noticed it before). The agent acknowledged that it was the second time I’d called, and advised that the shuttle would be there shortly. We waited optimistically. Eventually, we were approached by a young lady who had been lingering for a short while not too far from us. She spoke – naturally enough – in French, and asked if we were waiting for “a bus”. Slowly, it became clear that she was actually the driver of the Styles shuttle bus … and so, finally, off we went. The shuttle bus was simply a generic black van – with no identifying logos of any kind. In fact, several identical such vans had already traversed the area. The only item which identified this vehicle as the Styles shuttle bus was a printed piece of paper stuck on with Sellotape to the van’s side window. It was not obvious at all, especially in the dark. The hotel itself was fine for an overnight stay. The staff were friendly, and we enjoyed a relaxing breakfast the following morning. But the shuttle bus needs to be much more clearly marked, Failing that (or in addition), the driver should be issued with some kind of placard (like airport taxi drivers often use) clearly showing the hotel that they are servicing. It would have made our arrival much less stressful.

Basic items for continental breakfast, a couple selections of cheese, 3 types of sliced meats( ham , chicken and another type of ham, juice and bread and pastries

This place is more like 80’s student accommodation… “basic” would be charitable. Dirty carpets, no kettle for goodness sake. Underwhelming breakfast and nothing for dairy or gluten intolerant. Positives… air con sort of works and the shower is good.

The checking was great. Front desk was super friendly The check out was horrible 4:30 am front desk different guy was rude when we ask if we could turn or the coffee machine, kept the main gate close we rang the bell a few time… our uber wanted to leave I had to run back inside couldn’t find the guy for a solide 5 minutes ( you know Ubers don’t wait that long) he was hiding in the back on the phone.

smelly, room doors dont open or close properly, aircon positioned incorrectly, for one night ok, near the airport too.

The hotel decor is quirky. The staff and shuttle are great as is the breakfast buffet. The room was a bit weak: No refrigerator, 1 pillow per bed, only 1 hand towel for 2 people, no shampoo, conditioner, nor lotion.

Arrived at the hotel with a lot of luggage. No luggage trolley so had to do two trips. The lady behind the desk was helpful and apologetic that the room was in the other block of the hotel and very far away. Had to cart up a few steps too. Got to the room, unbearably hot. The AC was useless and the room was 32 degrees! Didn’t even get under the duvet or into the bed because it was so hot. No water, fridge, tea/coffee facilities. The room was just too hot. Breakfast was also awful. People mauling the food and poor selection. Never again! Complained about the room to the morning staff and she couldn’t care less. Not even an apology.

We needed an overnight near the airport as our flight was arriving late at night. It was clean friendy, good value for money and the breakfast was very good. I accidentally left precious jewelry behind in the bedroom. The reception were most helpful in locating the jewelry when I rang them after my departure. I returned to collect them on my way to the airport when I was returning home. Once again the staff were very helpful and courteous and even organized that we travel onwards to the airport in their complementary shuttle bus. I am so grateful to the staff at the hotel and the driver of the shuttle bus.

We had booked this hotel as our flight was arriving at 8.30pm and we wanted somewhere close. It was very good having the hotel shuttle. My husband contacted the hotel to ask if the restaurant would be open when we arrived and was told there would be snacks available until 10pm. We arrived just before 9.30pm and told no food available on our arrival. We checked in and was given a room, on opening the door to the room we found someone else’s suitcases in there. We went back to the hotel reception and given another room key. This time on opening the door we found a family asleep in bed! We returned to reception and this time the clerk went to the room to check the room was empty and ready for us. We found the bed to be comfortable. The following morning when I was in the bathroom a lady came into our room without knocking! She opened the door and then closed the door. After a couple of minutes she knocked the door and asked if we could close the window in our room. Breakfast was good with plenty of variety.

The hotel had a nicely decorated and modern reception and cafe area. The garden was not quite as nice as pictured online, and the hotel is in the middle of an industrial area, surrounded by main roads. The rooms were ok- beds quite hard and no facilities to make tea, coffee, nor a fridge / mini bar. The breakfast was tasty and nice- that gets 4*! Traditionally French. About 8 minute drive from the airport.

Accommodated my last minute needs of requiring wheelchair accommodations.

Other than a bed for the night, was pretty awful. Had a siren going off all night from the industrial estate next door. When I complained I was merely told tgeees nothing they could do about it. The one positive was the polite gentleman working on the front desk.

Although this hotel is in an industrial estate its very convenient for travellers as the hotel runs a shuttle service for the airport in Marseille. For an economical hotel its very clean, the beds are comfortable with lovely fluffy pillows. The only complaint I have is that the lift to the upper floors is at the opposite end of the hotel to the reception. Having said that we will be happy to use this hotel again if we are in this area.

The room was soundproof, nice and clean with a comfortable bed and lovely soft pillows. The breakfast was OK. The only complaint was the distance from reception to the elevator. Close to the airport with airport shuttle for those without a car.

Excellent

Breakfast not much available- vegetarians tend to miss out on variety.

Nice quiet place close to MRS airport. They have airport shuttle. Very quiet clean rooms

Lack of shower curtain and towels was upsetting. I thought the early check in fee was way excessive. Not a good experience.

Firstly - the staff are great and the issue is with the design of the hotels and the bedrooms in particular. + Plenty of parking 10mins from airport Pool Outside area Nice bar Restaurant is ok Bathroom had a good shower and our room a bath - Totally outdated rooms No coffee/ tea facilities/ no kettle Aircon was cold but the unit was about the front door and wasn’t as effective as it could be in the main room Lift is tiny and really far from reception Over priced Not recommended Narrow corridor and entry to room Toilet is tiny and hardly any room to move

Happy with property

We stayed at the Ibis Styles in early August this year and found the staff to be really friendly and helpful. The feel of the hotel is a kind of Premier Inn with a bit more fun for the kids: it has a small pool and a table football and pool table. The restaurant is nice too. The overall vibe of the place is nice too and the airport themed rooms appealed to our children. The hotel is next to the main trunk road and you can see the road signs from the pool but I’d say this is a quirky feature rather than a negative. We didn’t have a car so the hotel shuttle bus picked us up from Marseille airport and returned us free of charge. We used the hotel as a base to visit Aix after a couple of days in Marseille itself. To summarise this is a nice cheerful stop off for a couple of days. Good value.

Shuttle works from 6 am so had to take taxi at 4 am overall ok

Great breakfast! Easy parking. Perfect for catching a flight

The staff are excellent in this hotel and the shuttle bus from the airport to the hotel is great. We enjoyed the little pool and the hotel is very well set up for children too. It is cheerful and clean with space for them to run around. The table football and pool table were well used and the rooms are nicely organised. I would say this is a strong 3 star hotel and is suitable for a 1 or 2 night stay. Would recommend this convenient and nice place.

Couldn’t find anything in the room including light switches. Arrived in the dark and ended up taking half an hour before I could find light switch.

Dirty, smelly and not properly maintained.

Industrial area. Car is absolutely needed if going around to the city.

Staff is absolutely great and helpful, property is conveniently located 7-min drive from the hotel. The amenities however needs a major update.

Very convenient stay for the airport. They had a pool and an outdoor space which was nice. The rooms are very dated. The staff is very helpful

First room had a strong smell, an odd exceedingly strong cinnamon They were very nice about changing my room. Breakfast was very good

Check in and out was a breeze and always service with a smile. And forgiving for my limited language skills. Fault lies with construction at airport and changed the shuttle pick up protocol. Five stars to the airport manager @MRS who personally escorted me to the correct shuttle pick up station away from construction zone.

Quiet, clean, bright & modern. Breakfast was amazing.

Affordable stay with complimentary airport transfer provided.

it's good for one night. breakfast was great

Clean and comfy and quiet rooms. Amazing staff! Lovely outdoor area. Wished there was a coffee machine in room and a recycling bin. Place was perfect after a long flight especially if you need to take the train the next day as there is a shuttle to and from the airport and there's a shuttle to the train station which was really a big plus for me

This was a great hotel, loved the updated theme. The check-in staff let us have our room early and that was greatly appreciated. The only reason why I gave the staff a 3 star is because the women in the dining/bar was so unprofessional and rude to us when ordering an afternoon drink. She rolled her eyes and huffed and puffed. Then when we returned to the RESTAURANT for food, because that is what a restaurant serves, she told us that all they had was pizza. Since there was no dining around, we said that would be fine. AGAIN---she huffed and puffed and walked over and grabbed this sandwich-board menu and aggressively slammed it down in front of our table---I was so flabbergasted that we got up and went to our rooms and UBERed in Subway. Her manger needs to speak to her about customer service, my husband thinks SHE IS THE MANAGER---if she is, the owners need a performance review immediately. Her rating would be ZERO stars.

Good staff very helpful and friendly. Nice room and amazing shower. Breakfast very hood and overall the place was clean and welcoming. Only down side was only two bed lights were working and not the main bedroom light

Good

Good food, friendly staff, great little pool

Very easy transport to and from airport. I would do it again.

We did not enjoy our stay at this hotel. It started off badly when the shuttle driver picked us up at the airport. The driver drove too fast and seemed reckless as he nearly hit another car when exiting the airport. The hotel looked very tired and dirty. The carpet in the hallways had multiple stains that looked like vomit. The carpet in the room felt dirty but you couldn't tell there were stains because of the dark color. The bathroom was ancient and the toilet was awful. It barely functioned and it took many flushes to clear the bowl. There was no coffee or kettle in the room. The hotel did have a coffee machine in the restaurant and we thought we could get tea or coffee during the day but the machine was turned off after breakfast. When we asked about getting tea after breakfast, the employee working in the restaurant yelled at us. The food in the restaurant was barely passable. The only positive was that the outdoor area was ok. This was the worst hotel that we have ever stayed at.

Disappointed that the airport shuttle stopped running at 23:30 since the last flights come in just after that. Beware as you look for free shuttles! The vibe is fun and unexpected. Breakfast was pretty expansive. Decor feels a bit cheap.

Rooms aren't great but tolerable. The breakfast menu is really good for the price. Fresh orange juice and good selection of bread and pastries. Staff are helpful and friendly. I was impressed.

This is a budget hotel that I booked for 1 night as I had an early flight the next morning. All I was expecting was a clean room and a restaurant to grab a drink and a quick bite to eat. The entire hotel is desperately in need of a renovation which wouldn’t be so bad if it was clean but all the carpets are worn and dirty. My room looked like it might have flooded at some point with water stained baseboards, bleached out carpeting, etc. The bathroom shower had mold growing in it and there was a big patch of what looked like black mold on the bathroom wall near the floor. The entire hotel had some cheesy 70’s airport/airplane motif. The restaurant only offered a buffet dinner option and it looked so unappealing that I walked to a grocery store down the road. No one else was in the restaurant and the pizza options that were advertised were not available for some reason. I knew that the shuttle did not start service in the morning in time for me to use it but I was not expecting to have to pay 30 Euros for a taxi. I could have used that money to upgrade and stay elsewhere that was actually near the airport. I booked this stay so I have no one else to blame. Very disappointing experience.

Warm welcome from friendly staff, lovely pool area and garden, quiet room. Dinner menu is very restricted but the food was satisfying, could do with more choices. Breakfast was very nice, fresh orange juice, loads of pastries and bread item to choose from plus cheese and cold meat, fruits, yogurt etc… will definitely use this hotel again

Stayed In the old section non renovated. Dirty carpet.

the staff very polite and helpful

Excellent customer service and stay. Recommend

Good location, friendly staff & good facilities

Exceeded expectations! Service was faultless! Each member we encountered from shuttle to beyond - perfect! Needed a basic stay due to timing and location but would definitely be back by choice!!

Terrible staff leader for room service , rude and not helpful

Fresh squeezed orange juice!

Spacious rooms and near the airport. only a 10-15 minute drive. The hotel is perfect for a day or two stay. Very clean, hot showers, and excellent breakfast. We enjoyed the fact that hotel lobby was very kids friendly and fun. We would recommend this place.

Great hotel for pre-depart overnightt before flying out of Marseille. Staff were very friendly and helpful. Breakfast was very good and diverse. We enjoyed the stay.

The convenience of an airport shuttle was not worth the misery of trying to sleep with no air conditioning. We opened the windows, which do not have screens, to get some air but the room was soon infested with mosquitoes! It was the worst hotel stay I have ever experienced.

The food facility available was awful. Only pizza and lasagne and was overpriced and inedible. Even the staff sympathised with our complaint.

It works for a one night stay. It's cheap so don't expect anything else :)

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CAREFUL Confirm with the hotel that your room have AC ! Half of the rooms doesn’t have, we were lucky enough that a room with AC was free up so we could change rooms

The hotel is a typical Airport Hotel. Good food, comfortable room. Staff very good.

The dining room was fine but the morning transportation didn't work until too late for our flight. thus, the hotel ordered a taxi for us but failed to tell us how much the taxi would be--a ten minute ride was 30 euros!

Perfect place for meetings close to AirPort and to be close for your next travel. They provide free shuttlebus to AirPort that takes 5 minut. The reception was very helpful and Nice. You cant as for better straff with Good service. Thank you!

If you are looking for a 5 star / luxurious hotel this is not for you. But if you are looking for a great place / clean / reasonably priced / good food / relaxed /friendly when travelling as a family (or even solo actually) this is perfect. The staff are super friendly and helpful. There is a huge park for kids to run around securely with a table tennis table, a secure outdoor pool, loungers. (I sat in the shade reading my book. Fab). There are tables in the shade where you can have reasonably priced cocktails, mocktails, coffees, wine etc. There is a kids play room with a few books and toys. My kids loved it. The food is good. The staff seem happy to work there (The very nice lady replenishing breakfast has been there for nine years and talks very positively about the hotel). The breakfast is fab. Overall a very pgositive experience. Will definitely be back.

Carpet was wet…

Très bien sauf que j’avais choisi l’hôtel pour sa navette qui n’était pas dispo le WE pour les vols du matin... petit déjeuner ok sans plus Chambre qui sentait tabac Hôtesse accueil attentionnée

this is a budget hotel at a good price meeting expectations. No problems with check in or facilities

It is the first time that I have stopped at the Ibis Styles Marseilles Aerport. Everything about the experience was excellent and the staff could not have been more helpful. I will certainly stop there again and would strongly recommend it to anyone needing a hotel for the airport.

Was good for a short stay. Breakfast was quite good with plenty of variety.

Cheap. Convenient. But food and drink options were expensive.

The staff were very friendly and helpful. The room was clean and the breakfast was delicious!

The staff amazing helpful.. good size room good breakfast for French good sleep cos of the good quality of the bed.. a welcoming litell gift was a nice touch. The pool still opened in 15 September where you can chill. The only bad part lots of mosquitos in the room The

There was no power in my room for an hour upon arrival. Once it was fixed everything else was fine

Excellent hotel, lovely breakfast and shuttle service to and from the airport was amazing!

Dirty, dirty, dirty... we had to stay there because there was no other hotels available at that time on the pictures it look beautiful but nothing compared to the pictures on the website hotel is really dirty and disgusting we would’ve left but because we came to the hotel around 11 PM and the kids were really tired we had to stay

From the moment I walked in the front door at the Ibis Styles at the Marseilles Airport, I knew I'd chosen the best hotel for my last night in France! Everything in the public areas was clean, birthright, and cheery. The staff was even better. I had lunch

Very close to Marseille airport. Fast check in. Breakfast was included.

Good pool area, good children’s play area. Not great breakfast.

This is family with children friendly property. It is clean and quiet. It is perfect to overnight to take a flight next day. Breakfast is varied. We told front desk that we needed to be at the airport by 6:00 am so they prepared breakfast by 5:00 am. They took is to the airport.

The aC was not working and room very hot. Management was understanding of my complaint and refunded my money Good customer service when they could not resolve the problem immediately

The air conditioning was on the fritz during our stay and it was too warm (and a bit humid) in our room. And, we woke up w a giant bug on the wall despite no windows open. The restaurant only served one option for dinner and the bartender did not understand English. The hotel is super tidy and had a pool, billiards and foosball table. The free airport shuttle, free parking and free (Continental) breakfast were what prompted our decision to stay there and on those 3 things, it delivered.

More or less, a typical night before long flight stay. Place was kind of run down. I called ahead to ask if they had a restaurant, because I knew with my travels for that day, I would not have a chance to eat. They answered, "Yes, we have a restaurant." Only to find out when I arrived in late afternoon that it opened at 7 PM. Well, in this industrial park-like environment, I walked to a small grocery store instead to buy something to eat, because I had to get up really early to catch my 21-hour flight. The young people at the front desk and the shuttle worked well. What more, well, except food perhaps, could I ask for? Served its purpose.

Had a very pleasant night here with the family. Staff were very genuine warm and helpful. The amenities are great for the price and the pool was a hit with the kids. Food was excellent. Our air conditioning did not work and we mentioned this, despite a very caring response and assurance, it was no fixed which made for a hot night. This was the only disappointment of an otherwise great experience..

Fun airport themed hotel with Foosball in the lobby.

I like that is was gated and safe to park my vehicle overnight also like the theme of the place

The rooms were nice & clean. No gym, pool was outdoor so not filled with water. Breakfast buffet was good.The dinner in the restaurant wasn't that great though. I would stay there again.

The hotel is convenient to the airport but the local area is industrial so you are remote from restaurants, and shops. The hotel is clean and tidy, the staff were very helpful and could speak some English which was helpful. The food in the on site restaurant was okay. The hot water was off for some reason the next morning so we ended up taking cold showers before leaving for the airport.

Excellent location nice staff clean hotel and very reasonable food .

Very convenient when you have a flight the following day. Free transfer to the airport and breakfast was also included in the price.

The only problem in the hotel is the food. We arrived on a weekend and they don't have a restaurant that is opened. They only have leftover food that they will heat up. Their staff is very helpful and nice.

Ok

I don't know why this hotel gets such good reviews. The nicest thing about it is the staff (very friendly) and the lobby area (lots to do for kids). The restaurant was "ok" but the menu is limited and expensive for what it is and the time to serve was LONG. The room felt very small to me and very basic. No extras...no soap, no nice little shampoo and conditioner, no hand cream, etc. All those little extras that one often enjoys when staying in a hotel. You really felt that they chose all the cheapest ways to offer the basics and save money (including the toilet paper which was extremely rough). Although the room has carpet it feels like there is no padding underneath, making it very hard. The pool ended up being much smaller than it appears on the photo and it was full (no chairs and too many people) so we did not end up using it. I was traveling with my elderly handicapped mom and they gave us a room that was very far from the elevator. It literally took us 30 minutes to get to the room because I had to handle the baggage, my young son and my mother. I have no idea why they have one elevator for a hotel of this size or why it is not near the main entrance. I asked to change rooms at one point, but they didn't have any other rooms to offer except smaller rooms. To their credit, the staff were very friendly! I have stayed in hotels all over the world-from very basic to very luxurious, this was worth about 1/2 the price we paid unfortunately.

Another great one night stop over before a morning flight. Clean hotel, friendly staff, can't ask for much more.

After a delayed flight and a long queue to collect our hire car and rather then drive 3 hours to our final destination we (2 families - 4 adults 4 children) arrived at this hotel, late Saturday night. Reception and bar staff were very friendly offering bar snacks, buckets of crisps and peanuts as the kitchen had closed for an evening. Rooms were clean and beds extremely comfortable. Continental breakfast was good. We all agreed that we would use this hotel again as a stopover next year

A hotel for the airport so the area is not one for tourists however it is far enough away so as not to be too noisy. Room was spacious and clean. Onsite restaurant was reasonable with a set menu. Staff polite and friendly. Only real gripe was that it was very busy at breakfast and choice was a little limited (it's never good to have to wait for my first coffee of the day) but the food was fresh and no complaints about the quality. Perfect for my one night stop over before flying out in the morning.

Just the right place if you are departing marseille early or late. The restaurant is adequate but there are no others close by. Recommend if you are staying just overnight. Swimming pool nice but small.

Very clean well thought out. Restaurant is very good, the location and parking very secure and clean. I have no problem ever staying here, always great!

limited dinner menu and not much else around. convenient for the airport.

Cool design of hotel comfy bed -gross dirty floor

We needed a place to stay for one night near the airport...the hotel shuttle (you call for it at a kiosk in the airport or at the hotel shuttle sign) was prompt...the location is in an industrial park without restaurants but the hotel restaurant had good meal options (they called them “snacks”...but the paella, salad and bread snack was a meal for us in a clean dining area overlooking a nice pool). The breakfast was a buffet with plenty of options and all the fresh squeezed OJ you could drink...The colorful utilitarian room was clean and a bit larger than your average European airport hotel...Overall, we felt this was a very good overnight option at a decent price! Ps...we did not have children but they had an inside play area for kids