Delta Hotels by Marriott Waltham Abbey

Friendly staff, clean comfortable bed

Lovely staff and very clean

Nothing.. great value

On line check in worked well and although I arrived very late staff were welcoming and efficient. Good breakfast with plenty of choice.

Bar area is a bit impersonal very open and has very little atmosphere.

DO NOT STAY HERE. i just needed a good night sleep. In london for 48 hours and wanted to sleep with my husband; flew in, the DELTA AGENT said by phone I'd be able to get the key to room at 2pm (1 hr earlier) NO PROBLEM...It was a big problem; then when we got back that night the room 144 should not be RENTED....smelled DANK and MOULDY and SO COLD, air conditioner on ALL DAY...really horrible. what a reception at 10pm at night..NEVER GO HERE

It was easy to find, it was all clean and smart, the staff were happy and friendly and the bed was comfortable in our room. Early check in was seamless and the breakfast superb.

There was no square pin plug by the bed

Close to Epping forest.

The hotel and the bedroom are dated. No sockets by the bed to charge your phones. Room price doesn't reflect the quality of the room.

Superb buffet breakfast, good vegetarian options. Spacious room with green view on trees and small brook.

Dogs not allowed in breakfast room, but OK as it was warm enough to eat outside.

Espacious and comfortable. Conveniently located near the M25. Very nice breakfast buffet.

Nothing

Over all good value

Looking a bit tired

We always stay at the Marriott it is a relaxing hotel where you can just relax and chill, but not having stayed here n the last 3 years, was disappointed when told pool, sauna and steam room was shut down permanently

Noise from the air con fan unit all through the night, but having going to back to the room at 11pm, we wasn’t going to be changing rooms that late at night.

all nice

It was lovely, clean, and well-priced, and breakfast was superb with fresh omelettes on request and perfectly cooked food.

Their system doesn’t synchronise properly with Booking.com, which meant that our Genius breakfast wasn’t showing, so every time we went for breakfast, there was an issue, which I would have appreciated if they had noted our room number for the subsequent days.

Everything was good

Nothing wrong

Friendly staff

It’s a bit if a dump - and has no curb appeal even the car park warns it’s unsafe ! Next to a lorry park off the m25!

It was all just ok nothing special

there was some confusion as to whether through a third party we had booked breakfast. As we were with over 10 others as part of a wedding party we thought given how much we had paid compared to others that we should have breakfast included. Given the size of the wedding party and that I was paying for two other rooms breakfast was finally provided as part of the package but this was not clear until the actual morning of the breakfast. Considering the amount that we had spent in the bar and on the accommodation - this was the night before my son's wedding- this was not good or efficient service. To add insult to injury despite providing our car registration and two other registrations when booking in 3 rooms I was not happy that I received a penalty charge notice through a third party a few days after the stay and this was very stressful to sort out.

Great hotel , great location, great breakfast, great evening food, staff very polite and helpful

Very accessible, staff were friendly, breakfast was lovely

Amazing stay, great staff and exceptional facilities

Nothing. It was available.

Toilet didn’t flush. Tea making facilities, no spoons. Floor was dirty.

rooms were clean, comfortable

Eating at hotel was very expensive. Room did not have a refrigerator.

We were welcomed by a pleasant member of staff. Our room on the ground floor had a nice view of a lawned area. It was cool with the air conditioning. We were supplied with lots of teas/ coffee and there was a welcoming gift. The bed was comfortable and spacious! The dining staff were cheerful and efficient . The whole place was clean and well cared for.

Would have liked a swimming pool!!

Location and staff were great.

We booked 4 rooms, 2 family rooms and 2 normal deluxe. I had the issue with family rooms as they were disabled rooms not for families. Mainly due to the bathrooms having disabled shower seats and taking up the romm to have a shower.

Very comfortable I really like the decor as well in the room. I was very airy nice and quiet very comfortable bed I had a restful night Mario hotel never disappoint me. The food was amazing we really liked dinner and the same very good selection for breakfast everything you want and more with quality products . Staff very attentive and helpful.

I know they had it swimming pool and I would love that if they have it back.

Staff and the lobby are the stand out things

That the pool ie no longer in use Also the family room was hard to shower in as so much of the space taken up with disability aids Also water didn’t drain fast enough to stop the whole floor flooding Room 181

We received an offer to upgrade for £10. This included late check out. Breakfast was included by BDC. Room had a nice garden view. Large comfortable bed. Hot shower. Bath robes and slippers.

Bathroom was a little tired. Didn't like the toiletries.

The bed was incredibly comfortable, the room was really clean. Good breakfast.

For some reason there was only one towel per room despite the booking being for two people. It was very difficult to organise an early check in. It was also difficult to speak to the right people as we booked through booking.com instead of directly through the hotel

I didn’t get the room that I had paid a lot of money for. They blamed booking.com and took no responsibility. I was terribly overcharged.

The bed was comfotable. The staff helped when the wi-fi wouldn't work on our i-pad.

We waited for almost an hour to get he key to the room. Marriot blamed booking.com for the delay. We were asked if we wanted a ground floor room, then told there were none available and there was no lift. The hot breakfast selection was barely warm and we were told that there was only one breakfast for us in our double room. The restaurant bill had a service charge AND a gratuity added but the service charges was removed upon request.

The room beds were ok

No lift to the stairs was not good enough

Breakfast was very good and staff were helpful and professional. Evening meal in the restaurant was excellent. Check-in staff, restaurant staff were excellent and the housekeeping staff I met were efficient and friendly making for a very enjoyable and relaxed stay.

Not much, although the aircon in the room struggled with the unusually high temperatures we are currently experiencing (hence the slightly lower score on room comfort). However, other than the aircon, the room was great and very comfortable. Great stay, keep doing what you're doing.

Nice clean and comfortable

No lift

Lovely comfy bed and ample breakfast

Like it all

the room was spacious and the bed very comfortable

The bathroom could do with an update

Breakfast and staff were good

1st room stunk of smoke then the 2nd room had a terrible drain smell coming from the bathroom sink which had bits of food stuck down the plughole??? The whole place looks tired even the furniture. Could do with a refurbishment

Confortable and welcoming

Nothing

Comfortable bed, good working space.

Unfortunately the room was a little tired and had a broken safe and a very noisy air conditioning unit.

Good breakfast. Clean comfortable bed clean bathroom

No swimming pool

Location

Some bits of it needed minor repairs

We had a large, well furnished room with comfortable King size bed. Nice firm mattress but not too firm. Had a good night's sleep - undisturbed by noise or lights. Good breakfast. Pleasant and helpful staff. Perfect for an overnight stay.

The aircon unit in the room was not very effective and very loud. I realise it has been a hot summer but I would say the air con needs upgrading.

Great helpful staff, they accommodated our request for early check in. Spacious room and entrance hall, and the free water in the reception was great.

N/a

Comfortable beds

Shower needed repairing

Hotel room was not as nice as I expected from Marriott and a high price but the staff were incredible..from the lady who checked me in to the dinning room staff at breakfast and bar staff everyone was outstanding ..the breakfast was fabulous

Room was dated and lacked any luxury ..

Great

Not Applicable

Quick and prompt check-in

Could have been a little cleaner and complimentary water in the room. The self service drinks/snacks were very expensive. £3+ for a can of pop.

Good size bed

- "Air conditioning" in rooms. Yeah right. Stifling. - Endless texts and emails prior to arrival reminding me about my stay, my chance to upgrade, etc. Leave me alone! - Only 1 bath towel for 2 of us

Helpful staff Lovely breakfast Wheelchair friendly

Nothing

great atrium , good aircon in bar area.

no swimming pool

Clean, spacious

N/A

The location was amazing because we had a concert at Tottenham stadium. The parking was 10/10 as they offer on site parking for free. Nice bar and seating area with good air con. Also, the bathroom is good, shower pressure was phenomenal.

Lack of accessibility, if your room is upstairs, there are no lifts and my suitcase was HEAVY. The air con in the room is poor and the lack of sockets and bed side table is disappointing. The lighting was poor - there is no main light? The tv was soooo slow !! There is no Netflix. Only had limited apps.

Good location and staff

Dog cleaning charges. Maybe take a deposit and return my dogs are cleaner than people.

Very nice hotel

Really friendly staff. Excellent location. Lots of parking. Air conditioned room. Large spacious room.

Room was very dated. Bathroom very tired and requiring update. No fridge in the room (family room). Expensive room price with no breakfast incuded.

We were upgraded and had two connecting rooms instead of one family room, which was perfect and very comfortable. The breakfast was simple and delicious. The hotel is just on a slip road from the M25, so you won't spend much time getting back on track. Perfect for a short stay and is certainly value for money.

To turn off the air con, set it to economy mode first, then press the button that lowers the temperature; it will turn off the air con completely when needed. It might seem too loud for some.

The party venue

Room and facility too expensive

Gym Free coffee tea biscuits Bar Restaurant Tv Free parking for hotel guests

A cheese and ham toastie was £15 !! The breakfast was luke warm Could not cast tv screen to phone

Breakfast was not to bad but staff handling food with their bare hands more so bread

No much seating area in and outside and rooms not getting cleaned early very late afternoon like 5pm

Very basic hotel

Soul less

The air-conditioning was hot, it malfunctioned . And was just advised to use a fan and that the maintenance department was unavailable.

It was lovely and clean bed large and very comfortable Food hot and tasty. Staff friendly and helpful.

Lots of problems with AC in many rooms . We went as large group but I had big fan in my room.

Breakfast was as expected. Plenty of choice friendly staff

The lift was not which was not very helpful

Location, Breakfast

The aircon was not working well. The room was hot & stuffy.

Our allocated room - Aircon not working. Had to escalate to senior management to get a room change. Took over 30 mins, reception phone not being answered. Second room - to didn’t work. Waited 20 mins - no maintenance as he had gone home. Manager at the bar helped to fix it. This is a dated hotel that has no lift. Difficult with 2 x 25kg suitcases.

See above. Breakfast was good

Excellent staff. Customer service exceptional

Lovely clean friendly and welcoming

We had our vehicle broken not in the car park

Check in was not good. Receptionist repeatedly questioning if breakfast was included despite me showing her on the app. Room was close to lake so couldn't open the window . Air conditioning wasn't the best either. Breakfast was excellent and so were the staff . Lovely hotel but need to sort reception out. Would recommend due to breakfast and facilities. Shame about check in about a 5 hour journey .

Check in

The staff were lovely and did their best to help, but unfortunately the hotel seems to have declined compared to our visit two years ago. Back then, everything was well maintained and the overall experience was much better. This time, it felt as though maintenance standards had been reduced. The air conditioning was particularly disappointing. We had to check three different rooms before finding one with a properly functioning unit. Despite paying for a Superior Double room, we eventually had to settle for a standard Double room. It also took discussions with three different managers before we were offered a complimentary dinner as compensation. Another disappointment was that the swimming pool is no longer available, which was one of the facilities we had enjoyed during our previous stay. Overall, while the staff were friendly and helpful, the property appears to have lost the quality, facilities, and attention to detail that made our earlier visit so enjoyable.

The staff were lovely and did their best to help, but unfortunately the hotel seems to have declined compared to our visit two years ago. Back then, everything was well maintained and the overall experience was much better. This time, it felt as though maintenance standards had been reduced. The air conditioning was particularly disappointing. We had to check three different rooms before finding one with a properly functioning unit. Despite paying for a Superior Double room, we eventually had to settle for a standard Double room. It also took discussions with three different managers before we were offered a complimentary dinner as compensation. Another disappointment was that the swimming pool is no longer available, which was one of the facilities we had enjoyed during our previous stay. Overall, while the staff were friendly and helpful, the property appears to have lost the quality, facilities, and attention to detail that made our earlier visit so enjoyable.

Bed cmfy - air con not working - breakfast good

air con not working

Nice and clean, rooms are lovely and hotel is great

Nothing wrong with the hotel

Had an issue with cleanliness of the shower but the staff took care of it immediately. Showerhead would not stay in place on the slide bar.

Check in. Breakfast, quiet room

Inside the bathroom a rubber bath mat would have been safer.

The hotel was lovely & only a ten minute drive into the centre of Waltham Abbey. Check in easy, staff were professional & friendly. The room was very clean, bed, bedding & pillows crisp & very comfy. The breakfast area was spacious, with a large selection of food/drinks choices etc; again the staff were exceptional & attentive to all our needs. Ample parking & free!

Couldn't really fault anything.

The staff were very friendly and helpful. There was ample parking. We asked for a slightly later check out and they were happy to help. Would definitely come back here again

The lighting in the room could have been better

Friendly staff

None

The breakfast was of good quality and served hot where applicable

Insufficient in-room refreshments

Nice rooms and food

Non

Staff not very helpful no aircon

Not the best

Clean great staff .

Can’t fault it in anyway

Room size, staff were friendly and helpful.

Aircon wasn't working in the room. Staff kindly offered to move me to another room, but I was already settled in and only there for one night, so did not pursue. If you're checking in on a hot day, check the Aircon is working in the room before settling down/unpacking.

The room and the staff were really good nice breakfast and dinner

We parked our car in the hotel car park and registered this at the front desk, we then received a parking violation and had to chase the hotel to get this removed

Good food available and good facilities

The air con for the hotel units was not working. I had a room change but it was only marginally better

We left the hotel after staff incorrectly assumed that I was intoxicated. I have diagnosed ADHD and Tourette’s syndrome, which can cause tics and behaviours that may be misunderstood by those unfamiliar with these conditions. My partner and I caused no disturbance whatsoever. We sat quietly on our own, interacted with no other guests, and did not create any issues during our stay. Despite this, I felt unfairly judged and discriminated against by members of staff. I have never experienced treatment like this before. As a result of how uncomfortable and unwelcome we were made to feel, we decided to leave and requested a refund. We were instructed to return the following day regarding this matter. However, upon doing so, we discovered that staff had already checked us out of the hotel at approximately 5:30 a.m. without our knowledge or consent. Consequently, our room was no longer available to us. What makes this situation even more concerning is that I was still charged for the full two-night stay despite being checked out early by the hotel. Furthermore, it appears that the room was not serviced or prepared for our continued use, despite the charges remaining in place. I believe the assumptions made about my disability-related symptoms were inappropriate and led directly to unfair treatment. I am extremely disappointed by the lack of understanding, professionalism, and consideration shown throughout this experience.

We left the hotel after staff incorrectly assumed that I was intoxicated. I have diagnosed ADHD and Tourette’s syndrome, which can cause tics and behaviours that may be misunderstood by those unfamiliar with these conditions. My partner and I caused no disturbance whatsoever. We sat quietly on our own, interacted with no other guests, and did not create any issues during our stay. Despite this, I felt unfairly judged and discriminated against by members of staff. I have never experienced treatment like this before. As a result of how uncomfortable and unwelcome we were made to feel, we decided to leave and requested a refund. We were instructed to return the following day regarding this matter. However, upon doing so, we discovered that staff had already checked us out of the hotel at approximately 5:30 a.m. without our knowledge or consent. Consequently, our room was no longer available to us. What makes this situation even more concerning is that I was still charged for the full two-night stay despite being checked out early by the hotel. Furthermore, it appears that the room was not serviced or prepared for our continued use, despite the charges remaining in place. I believe the assumptions made about my disability-related symptoms were inappropriate and led directly to unfair treatment. I am extremely disappointed by the lack of understanding, professionalism, and consideration shown throughout this experience.

Staff were excellent

TV not working, can't access youtube.

It was great location very clean the bed was comfortable

But it was very clean presentation was very nice very welcoming

Breakfast excellent - plenty of choice

Bath very slippery and hard to get in and out of without a rail Air con not working - but were given a fan which helped

We were going to a family birthday party near by.

The shower had a disabled chair so hard to have a good shower.

Good location for a family party

Room was dirty. Aircon not working. Plus a member of staff just walked into the room as we were on the bed in the afternoon. Reception was informed but no action Tried to email hotel, really after compensate as felt very very uneasy in room in case someone else walked in

Reception worker Emine helped us a lot, thank you very much