Richmond Pamukkale Thermal

Big hotel geared for groups. Very convenient to experience the area and lots of space and amenities. We didnt stay long or take advantage of all but all looked good. Food was a bit mass-produced but expected based on size of the hotel. Staff were great and it served our purpose well to visit the area for a few days.

Hay pocas opciones en la zona, algo descuidado pero bien ubicado

The check in was a nightmare. The young lady and her supwrvisor were very unfriendly and did not attempt to understand our questions. Did not speak English ( not even a translation app). The valet / bell hop spoke decent English and he translated to them. Modest rooms. Odor in the corridor. Pool staff were not friendly … very standoffish. The restaurant staff were very good and so was the dinner buffet. The hotel was in the middle of “no where” ….

Terrible services in the front desk ! I have never had one hotel like this service. I want to get bottle water and there’s no one answering the phone.

Girişten çıkışa kadar en ufak bir sıkıntı bile yaşamadık. Odalar, havuzlar, restaurant ve çevre temizliği harikaydı. Akşam canlı müzik ve oryantal danslar ile eğlence güzel vakit geçimemizi sağladı.

The hotel was a bit dated, but the service was good and exceeded our expectations. To our surprise, supper was included in the stay, which was a lovely bonus. On arrival, we were warmly welcomed with a generous basket of fresh fruit — a thoughtful touch that made us feel special.

Genel olarak iyiydik herşey dahil konsepti güzeldi. Ara ikramlar, akşam yemeği ve kahvaltı çok güzeldi ve bol çeşitliydi. Memnun kaldık

Saat 12:00 gibi otele vardık,receptiondaki arkadaşlar çok yardımcı oldular, odamızda küçük bir balkon olsa daha iyi olabilirdi,ıslak mayolarımızı kurutmak için biryer bulamadık. Bunun dışında oda büyüklüğü yeterli. Restorandaki ürünler büyük otel standartlarında. Otelde herhangi bir sorun yaşamadık. Teşekkürler.

This property is very well established and has nice amenities for spa and thermal activities. Sibel hanim in housekeeping was very good and supplied us with great service and she went above and beyond! We are always happy to come back to this property!

Oda hergün temizleniyor. Temizlik görevlileri çok kibar. Çay saati yeterliydi akşam meyve ikramı vardı. Tavsiye ederim. Açık termal havuzu özellikle tavsiye ederim.

Otel konum olarak çok güzel , personel ilğili işini mükemmel yapıyor. Bizim için tek olumsuz yönü restoran ın havalandırması çok kötü yemek ve kızartmayağı kokuları tüm kıyafetlerimize sindi . Bu olumsuzluğu bir an önce halletmeniz dileğiyle . Misafirlerin koridorlarda yüksek sesle konuşmalarını önlemek için gerekli uyarı yazıları ve hatırlatmalar yapılırsa dinlenmeye gelen misafirler için çok iyi olur

Great hotel with very nice and friendly staff. Definitely recommend this hotel.

Es geht

The whole hotel needs renovation,. It was very old. I was disgusted. Stayed in my clothes didn't want to touch anything or eat. The hotel was dirty needs major upgrade!!!!

.

Çok eski bakımsız bir otel. Bakım yapılsa salonda harika olabilecekken neredeyse ilk yapıldığı hali ile bırakılmış. Yemekler vasat, hijyen düşük.

The hotel does not have an elevator to the upper floors and it needs an upgrade.

Muy buen hotel para una visita a Pamukkale, especialmente por la piscina Thermal. Aún así el hotel se ve un poco viejo en sus instalaciones, no tiene ascensor y hay que subir con las maletas por las escaleras. El buffet es bueno, tiene mucha variedad. La fiesta nocturna en el polo bar es divertida

Otel konfor yönünden iyi, çalışanların yaklaşımı çok iyi, havuzlar yeterli ama yemek çeşitliliği zayıf. Özellikle ana yemek çeşidinin arttırılması gerekiyor. Kahvaltıda ise ekmek çeşitliliği neredeyse yok. Temizlikte ise görünen yerlerin temizliği idare eder ama görünmeyen yerlerin temizliği vasat.

All was good except drink prices so high. A beer 7 pounds! Shocking!

Frıendly staff and excellent food.

11사30분까지 엄청시끄럽습니다 하프보드 저녁식사시 소프트 드링크값내야합니다

When you pay 150 € a night, in Türkiye, and they want to charge you extra for one fresh orange juice during breafast, then, there is a problem.

Staff not nice, property sketchy, all staff looked unhappy, very very dark property gave creepy vibes.

Termal very good, food very good , rooms very bad

Too many group tourists

I have been few hotels around the area before and been to this hotel way long time ago.. it was ok overall but this trip I really hate seen plastic shower caps been handing in the thermal pool..😔 some hotels I stayed before , you have to purchase the swimming cap and re use again and take home with you..this hotel I have noticed they do not care about environment at all, management should not be in that position or owner should not owe hotels if they not care about the environment..😔 only good thing about this hotel was for me they were pet friendly as I have took my pet with me.. I would have rate it differently if they were care about environment.. hopefully people will consider about this before they make booking.. hundreds of people get in to pool with plastic hair wrap and they get in the pool few times per day.. every visit extra rubbish.. I have seen hotels ( spa hotels) provide water but you have to carry your own water bottle..it would be nice to see those rules in the every hotels around the world.. but this hotel just so useless about environment 😔

Beautiful property and excellent customer service.

By EU standarts a good 3 star hotel. Nice facilities. Decent food. Very good thermal pool inside and outside.

Thermal pool and swimming pool is fine. Suit room is large. There is a smell of food, especially cooking oil, in the lobby and the restaurant. Most probably there is a problem with paddle box. The hotel is too crowded in the mornings as there are lots of tour buses departing at the same time.

Everything is excellent!

Everything was perfect! Staff was very attentive, room was impeccably clean. Highly recommend!

Swimming pool was excellent rooms functional. Food selection and choice basic but ok

The views and property location was great.

Nice hotel

Muito bom.

The hotel was not well kept and the pictures of the hotel on Expedia were deceiving .

It was a beautiful place. We enjoyed the thermal pool a lot, as well as the swimming pool. Overall, good experience

Good overall Property

I am not sure what to say….the motel is old, it is geared towards bus loads of tourists that are only staying a night and leaving forever, subsequently that is the attitude of the staff and the quality of the food (really poor) and services. I would not recommend the hotel for this price unless you just want to come to the hotel for the location (1-2 km from the Pamukkale Pools/museums) or the thermal pools (1 of which was closed during our stay.)

That so bad not recommended at all dirty smelly hotel all food was so crispy looks like a jail food this not worth more than $20 a night good was so dirty and old

Everything is great! Especially thermal outdoor pool!

Everything is great! Especially thermal outdoor pool!

Good

They don’t have AC in the common areas and washrooms And the AC there is pretty horrible.

Was a decent hotel. Comfortable, but breakfast buffet a little chaotic--too many people. This is a volume-oriented hotel, meaning they have LOTS of people here. Pamukkale was interesting to see but unless you plan to spend time doing the thermal baths, you can come early in the day form Istanbul and leave in the evening.

The Richmond Pamukkale claims to be a five star hotel, and even though it may pass the on-paper test nominally fulfilling the criteria, the reality is a different one. The facility looks like it was built in a hurry and is in dire need of a makeover. For example, we could hear the neighbor's TV and our room had a number of faults. The toilet seat was not straight, the cosmetic mirror was not usable, there was not plug on one bedside, the wood panels in the hallway to the thermal pool were rotten. There is no concierge and no hairdresser on the ground. When we arrived, we were not asked if we preferred a twin bed or 2 single beds and were lead to a room that didn't suit our preferences. The breakfast was not partially disgusting, the eggs were totally overboiled and the coffee just tasted horrible. To have breakfast in the room was subject to additional charges, so was the plain water in the room. Besides that, there was no possibility to make coffee or tea in the room, as it is even usual in many 3 star hotels. The dinner was OK and upon request, we could have a vegetarian dish, but in general there was no standard dish to cater for certain conditions, as one might expect in a thermal hotel, which would typically address elderly people. The wellness facilities were pretty decent, although the showers have no possibility to hang your clothes and towels. The only thing that was really outstanding was the massage service and we would recommend it anytime.

We stay at this hotel because of the good thermal pool. Hotel has its own beautiful territory. Good breakfast and dinner. At dinner, water is free, the other drinks are paid. The hotel is about a kilometer from the center of Karahayit, where there are many cafes and shops. Bathrobes and slippers are provided, while towels and disposable pool caps are available in the thermal center. We have stayed at this hotel for the second time and plan to come again. Poor soundproofing in the rooms. Ми зупиняємося в цьому готелі завдяки термальному басейну. Плюси: Своя впорядкована територія. Гарний сніданок і вечеря. На вечері вода безкоштовна, інші напої платні. Готель знаходиться приблизно в кілометрі від центру Карахаїта, де є багато кафе і магазинів. Гостям надаються халати та капці, а у термальному центрі - рушники та одноразові шапочки для басейну. Ми зупинялися в цьому готелі вдруге і плануємо приїхати знову. Мінуси: Погана звукоізоляція у кімнатах.

Very well trained staff. Great thermal pools. Indoor pool is a little too small for the size of the hotel. Out door pool is excellent, but not warm enough for the winter months. Meals were exceptable, no complaints. Excellent salad bar. Staff at the restaurant was superb. We'll go back for sure.

Hotel is amazing buffets restaurant was amazing But the rooms are old small and disappointing and don’t smell very nice. I upgraded my room to get a decent room but the smell was still bad.

This is a typical tourist package hotel filled with too many package tour tourists, therefore hotel is stretched for staff to service people. Check in took too much time, the goof served at dinner was low quality. The aircons in most of the rooms don't work, so the service guy came after 3 calls and then since he could not repair, he replaced with a fan :-))) had no option but to take the fan. Even the fan was not working, so had to be replaced!!! The pool was over crowded with people. Reception staff could surely be more polite but they are stretched. Overall a bad experience.

This was the worst 5 star hotel I have ever stayed in . It was like a motel the rooms stunk like they have never been opened , we we very disappointed

OK hotel. Many groups of tourists to come. Restaurant is always crowded. Not much choice of food, tasted so so. Room is ok, hot pool is great, staff is wonderful and very very helpful (the highlight of our trip.)

The hotel felt like a stationary cruise ship (which isn’t my cup of tea) but the beds were very comfortable, the thermal pool was lovely and the front desk staff was extremely helpful.

Service is appalling, food not good at all, staff barely speak english and are quite rude

For 5 star very dissapointing . Supper was served hostel style. Food was terrible. 3 pm room wasn't cleaned. No tea, coffee station in room. Breakfast was also very bad. Bread was hard and stale. No Yoghurt. Eggs where like rubber. Definitely don't recommend this hotel.

Service was poor. Although the hotel has nice amenities, rooms were dirty. We stayed for 4 days and on all days our key card would stop working after 8 to 10 hours. WIFI was not available in the room. Hotel does not have elevator and hence the bellboys had to carry the bags which was accessed very roughly. We saw the bellboy throwing bags from the stairs which would surely damage items and bags while transfer.

Very relaxed. Very nice spa / hot springs and swimming pools.

Was good experience in pamukkale would always refer this wonderful hotel

Proximity to major attractions. Nice indoor and outdoor thermal pools. A large regular pool. Good food.

Nice room and facilities.

Location was great, the item had lots of amenities, something for everyone

The staff were rude. The property is dated. Wouldnt stay or recommend this place...

We came in at 3 o clock and despite check in being advertised at 2 pm, none of our 4 rooms were ready. We had to wait a full 50 minutes before getting our keys. The staff also does not smile and doesn’t communicate well with guests. It took them a good 25 to 30 minutes to process the registration without keeping us updated on what was happening. The rooms look pretty old. The refresh is long overdue.

- Nice weather and view between mountains. - Wrong room details mentioned her as we should get bath but they don't have in their rooms

Nice

very noisy, mainly from other guests in hallways. no dinners offer a la carte, only buffets.

Check in time is 2pm, but they are not ready with my room at 240pm. Waited 40minutes for my room to get ready. Already very tired from Early morning flight but still have to wait for them to take their own sweet time. Front desk not friendly at all, refuse to provide information when I ask. Rooms are not very clean, dust all over bed frame. Their housekeeper run into our room when we are already inside the room. Rude. Breakfast are bad. Thermal pool is fine.

Stayed here for a night and it was absolute amazing. Very few nice hotels found in the area but this was fantastic. Enjoyed the free indoor thermal pool, suana room. The breakfast was also superb with a massive range of items.

Excellent location. Very big indoor and outdoor thermal pools. Huge regular swimming pool. Kids play area. Good breakfast. Cooperative staff. Good suana.

The only selling point for this hotel is its Thermal pool. The buffet dinner winds up by 9.30 pm and they do not care if you are still eating, they will ask you to stock up so that they can start winding up. The food quality and taste was very average and options limited. The room was rather congested and no space for sitting and unwinding. The room temperature was centrally controlled and was uncomfortably hot. I certainly do not think this property is 5 star. Stay only if within budget and that too for the hot thermal pool which is fabulous.

İ like everything and everything was so beautiful and good :)

Over all the hotel was ok but it was not five star. There was only one person for room service and he took 2 hours to provide the blanket. No complimentary tea or coffee in the rooms.

Our stay was great. We really enjoyed the dinner and breakfast at the hotel. The spa services and the indoor thermal pool was a amazing experience for the family.

We had stayed 3 rooms after we settled down that we found that in every room there was something missing, bathrobes, soap, towels and so on. The reason we understood later, the hotel is an intermediate stop of thousands of Chinese, Taiwanese and so on tourists who come for one night and the staff apparently is not enough to fix all the rooms. However, the hotel restaurant is a nightmare; at dinner all the tables are collected and numbered, where the staff asks for a number that is clearly told the groups, you can not sit where you want, the food is literally destroyed in seconds, we wait for breakfast half an hour to bring bread and bagels.A cat walks in the restaurant to get to the tables when you leave your food for a while. Extremely noisy by the constant crowds of tourists, the personnel invaded the rooms without even knocking, if you did not drop the latch, you might end up in a confusing situation.

I stayed in this hotel for 4 nights in Nov. This is a budget hotel. No tooth brush, no air condition (only hot air is availble). If you need fresh air, you need to open the windows. Half board is availble. Dinner time is from 7 - 9 pm. As it’s the hotel favourite for tour, it’s difficult to find a seat when u come late at 8. You have to ask the waiter to help to tidy up the table as they are all busy. Only water is provided in dinner buffet and you have to order if you want other drinks. Overall, the price is reasonable and the room is clean.

Although this hotel offered a nice location, however, it had a very bad staff. They were very prejudice, whereby they gave favoritism over Turkish guests. They gave them priorities over foreign guests. The breakfast, and the dinner were terrible. it was chaotic.

This hotel is close to a small village ! If you are planning on visiting Pamukkale I think you would enjoy your stay there but don't expect too much! There were stains on the towels and linens and mold in the shower ! The don't accomadate your room with conditioner or body wash so take your own! One of the most unusal things about this hotel is that eventhough it has four pools (including the therma pools) they don't offer any slippers which was a first for me. The therma pool is a great place to chill in the evenings when the weather gets colder but I wish the would clean it more often all the walls were full of algea which gave it weird feeling!

Hotel seems like it used to be part of a nice chain, but has clearly become dated. Hallway carpets in bad need of replacement. Staircases full of extra beds. Very poor noise insulation between rooms. Poor cleanliness in the spa area and change rooms (muddy floors). Nowhere obvious to get or buy water in a thermal resort! Our check-in was quite slow, and there was an issue with the room being charged a second time at check-out. No elevators to the rooms. Meal buffet was not bad, but nothing special. Very crowded eating area. On the plus side, the room was as expected, the bed and bathroom were nice. However, our non-smoking room was still quite stale smelling, and there were cigarette burns on the couch.

nice place, relaxing, excellent staff, great thermal pool

Very nice, nice staff and food. Swimming pool is a dream

Location, check in and out was great, staff were very polite and efficient. Property is reasonably modern and well setup but carpet looks horrible and neglected. Food was plenty but quite average quality.

The hotel was super nice and the pools and breakfast was great. The one thing was that the carpets where very dirty and need replacing. We booked the hotel at a great price of $62 a night for a standard room but the hotel posted rate was 150 euro which I think was too much for the hotel personally

Modern property, perfectly tuned for large business events. Good location, close to major area attractions. Staff was very collaborative and efficient still, not proficient in English. Communication proved to be challenging sometimes. Breakfast/Food could be better.

We waited a long time for our room to be made available. The condition of the hotel wasnt great and lacked 5 star quality.

Lovely Hotel with excellent facilities to cool down and rest after a hot day touring and sightseeing. Nice breakfast and dinner options spaced out considering the large groups they cater for. Corridor carpets are a bit musty /smelly and could do with a makeover. Check in does take a bit longer than normal with rooms not always guaranteed to be ready on time from our experience.

We had a problem upon check-in as room was much smaller than advertised and did not have the necessary items for 3 individuals. Concerns dismissed by check-in staff. We then met up with Ayala from guest services who quickly and successfully resolved all issues. She made the faction a great success. * be aware that all drinks are extra even though the room had full board!

There was only one member of the staff helpfully, the one that speak English he was brilliant. The girls were not interested to be there,in restorant waiter with glasses absolutely rude. Ever time management was eating there ,his hole attention was dedicated to them. It didn’t make me fill comfortable at all. It felt I didn’t belong there No option or tips of what to do during the day. No quick introduction of the hotel facilities of where everything was something that I believe every visitor needs to be aware of. Be in far from other restaurant doesn’t help for lunch meaning if you don’t drive you will be starved for food. No outside swimming pool!! under construction mean nothing exlapined by staff???

Flea market sort of like condition. The worst bed and pillows i have experienced in my hotel stay and travel. The only good part was the free breakfast and dinner... Cat was in the dining area and was being fed by guest. And i am allergic to cats and dogs danders.

The stay was good, but the staff wasn't helpful and didn't know english. I called Richmond before checking in but i was put on hold by the staff saying 'he is busy with checkouts', when i called again the staff was not helpful. At hotel, i asked the staff (the one who is supposed to know english) if he could tell me the shuttle charges from hotel to airport, he said 30TL or 40TL, I asked can you be exact if its 30 or 40, after staring at me for few seconds he says rudely, 'lady, is there anything i can help you with?' I am like 'no thanks'

It was 5 star but looks like 4 star hotel, but totally good

Отель расположен в тихом месте на окраине поселка. До центра Карахаита 10-15 минут пешком. Вкусная еда, комфортабельные чистые комнаты с ежедневной уборкой. Красивая и ухоженная территория отеля. Хороший термальный бассейн, сауна, хамам, фитнес центр - все включено в стоимость номера. Предоставляются банные халаты, тапочки и полотенца. Это очень удобно для посещения термального центра. Персонал оперативно реагировал на наши просьбы: заказали для нас автобусный трансфер до аэропорта, в течение 15 минут устранили поломку в ванной комнате. Рекомендуем отель для спокойного оздоровительного отдыха. The hotel is located in a quiet place on the outskirts of the village. To the center of Karahayit 10-15 minutes walk. Delicious food, comfortable clean rooms with daily cleaning. Beautiful and well-groomed hotel area. A good thermal pool, sauna, hammam, fitness center - all included in the room rate. Bathrobes, slippers and towels are provided. It is very convenient for visiting the thermal center. The staff responded promptly to our requests: they booked a bus transfer to the airport for us, eliminated the breakdown in the bathroom within 15 minutes. Recommended hotel for a relaxing wellness stay.

The hotel is short in staffs and room is dirty and no amenities provided. Dining area is a little run down and dirty. The only good thing of the hotel is their location, only a short ride to Pamukkale.

Very small bathroom,Room looks very simple so needs some embellishment,phone for room service didn't work.Good location and amazing sea view.Also nice breakfast

We spent a very relaxing week, the chef produces a great variety and of good quality food and there is always plenty. Breakfast and dinner only, but people seem to take enough away at breakfast for their lunch. They have indoor and outside Thermal spas was relaxing but i did nt feel the whole of the inside spa complex was clean enough. Close to north gate of Pamukkale. We were the only europeans there . only complaints are during a wedding day we became surplus to requirements and the pool and bar became out of bounds, also a herbal life convention completely took over .

Stayed on half board option, better to take full board.good value for price paid. taxis are very expensive, but used public transport, cheap. Location of hotel is tops. Nearest airport is Denizli.

This is not what one would expect from a 5-star hotel in Turkey. All the necessary services are there, food was surprisingly quite good but the condition of the hotel, the cleanness of the pool area could definitely be improved not to spoil the impression. However, we were told this is the best hotel in the area so I think my disappointment was caused mainly by having a much higher expectation of the place. Plus definitely avoid going there during bayram (holiday) times - too crowded and too many kids :)

It was good, no complain.

Very good hotel near Karahayit village. They have bicycles to hire which I would recommend you to use to cycle and explore Karahayit. The outdoor thermal pools get cold in February but the indoor one is well used and facilities are excellent. Especially busy on Saturdays as local tour groups come for the weekend. I was disappointed with our room though. Wasn't cleaned properly. There were crumbs left from previous guests' stay. The room light wouldn't switch off at all meaning we had to sleep with lights on. Even though we complained nothing was done about it. Live music at night is quite loud and can be heard from the room we were in. Having said that, we were impressed with staff and their over and beyond attitude. Ayla looked after our needs. My wife couldn't use the public pool so Ayla arranged a private pool just for us for free which was a pleasant surprise. She was in constant contact with us through WhatsApp which meant we could reach her whenever we needed something, even when she wasn't at work which was different, but a welcome and reassuring experience. She even organised our 1 day excursion of Pamukkale for us. The hotel's spa and massage facilities were awesome! Reasonably priced and exceptional service. For the price I paid it was definitely very good value for money with exceptional service. I would definitely recommend this if you ever visit Pamukkale.

I have been staying in this hotel at various times since opening.. There was problem with the heating system, chief mechanic came and the problem was solved. It is unfortunate that the technical problem could only be found by a guest who was familiar with the systems. Bathroom door could not be closed. This was a common problem with other guests I talked to. I suppose they could not find proper carpenter to fit the locks. Considering the full occupancy other little mishaps could be overlooked. The fact the heating system malfunction and bathroom door closure problem shows overall lack of technical maintenance and of course checkin. Shower crevices had mildew.