Royal West Indies Resort

This property is clean and very well maintained. The ENTIRE staff was very hospitable to my every need. The only setback was that there was no breakfast offered at g th he facility due to off season. My family and I went to the adjacent Resort for breakfast, which was quite adequate and very hospitable as well.

Everyone was extremely nice. Walkways to and from the beach were always swept and free of sand. Cab rides are expensive and only take cash. So bring plenty.

Of all the islands I have been to I would go back here in a minute! Absolutely gorgeous!

Properly was very well maintained. All of staff was excellent.

Staff was accommodating. Because of an airline issue, I came a day later. They added a day free of charge at the end of my stay without any issues. The resort is great. Location is perfect. Totally recommended!

Very nice hotel, great location and great staff

Staff members were super nice and helpfull. Property very clean and the ocean view room was wonderful as expected.

Amazing hotel! Very clean. Beach is perfect. Get the snorkeling full day trip at the hotel, we had great time!

We truly enjoyed our stay at Royal West Indies. Staff were very friendly and polite. Loved the walking path that led to the beach. Wouldn’t mind staying here again.

Great place to relax, whether at the beach or the pools.

Would have been 5 stars, but we had important medication stolen by someone on the staff that had access to our room. Lock up medication in the safe!!!

The room had a washer dryer, fridge, microwave, kitchen sink, a patio to sit outside, wifi throughout the resort and air condition in the rooms. The bed was comfortable. There was a dining table, a desk, and a sitting area. The hotel restaurant was closed for breakfast, but there were places nearby to eat (I recommend the Ritz Carlton for breakfast). The hotel restaurant has no a/c so it was hot. But the food was pretty good. The pizza was great. the drinks were good too. happy hour from 5-7. No food specials, but drinks were 50% off. The staff was very helpful. The beach is beautiful. The pools looked nice (we went to the beach since it was right there). Sunday night, there was a live singer. Our room was right by the front desk building. Furthest building from the ocean, but it wasn't that far and it was quiet. I would stay here again.

This was our 10th visit to RWI. We love the property but love the staff more. Wouldn't want to stay anywhere else.

Beautiful property! Great restaurant! Impeccable service! We are coming back for sure!

loved the staff and the easy beach access

I love the property as a whole the staff was excellent the restaurant on our resort had very good wings. My husband got some more before we left. Everything and everybody was on hand. Like royalty lol Only thing i didnt like was the bedsheets had a little smell that I didnt like. It smelled bad. I had them changed but then i found out it was the decorated pillows that was on the bed. Git rid of them . Other than that it was perfect

We love Royal West Indies, especially for the price!

The resort was quiet, relaxing, with beautiful tropical grounds, gorgeous pools and was right on the beach.

Beautiful location, easy beach access, the restaurant staff and food was wonderful. Loved the happy hour for drinks. Close to store to either walk or ride bikes. Only downfall was the dryer in the room was very loud and unusable. Bed was comfortable. Stayed on ground level. Separate pool for adults was nice as well. Otherwise, I would definitely stay at this location again.

RWI is great resort with clean rooms, gardens, Happy Hour and beach. Grocery store and other eateries are walkable in 20 mins or less.

We absolutely loved our stay at this resort. The beach at Grace Bay was perfect with the chairs and umbrellas always readily available. The staff was so kind when they welcomed us, especially Kenro, who showed us to our room and brought up our luggage. We enjoyed the restaurant very much, especially daily happy hour and Sunday evening live music. Also love the fact that they have bicycles available for free use! We would definitely stay here again!

Beautiful grounds. Staff very friendly and helpful. Beach beautiful with chairs and umbrellas for guests. Restaurant and bat staff very friendly and efficient. Food very good. Room clean and well appointed. Housekeepi g service. Washer dryer in room wad a plus. In the heart of Grace Bay

Was clean and easy 2 min walk to beach

Amazing Beach , great service , pool guy his name is Inoc such a great personality. Also Kevin at the restaurant amazing service and guy.

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Staff was excellent, rooms were very clean. Beautiful beach with flour sand and clear turquoise water

I really enjoyed my stay at the West Indies resort. The property itself was absolutely beautiful and quiet which I loved. I went in September, which was the off-season so I was able to really relax. The property was very clean and safe. I didn’t know that the restaurant on the property was also open to the public, but I didn’t seem to cause too many extra people to be on the property. All of the staff were very very kind. I had the botanical view and it was absolutely beautiful waking up to the garden every morning. There were just a few upgrades that they could made in the room which would be a new refrigerator because it was a little noisy. I would definitely stay again. Thank you

Bikes very old And smail bad outdoor

Beautiful resort, staff, and property! Unreal

Paradise

Beautiful resort, warm and friendly staff, right on a stunning beach. Highly recommended.

This place is 5/5 stars but on the last night at the resort, I encounter the only staff person I have come across that was not professional and friendly. The beach is lovely, the food is delicious. The bar drinks are probably the best I had while I was there. The workers like Sherman and Kendro were phenomenal. The check-in process was so simple and flawless. The ladies at the desk are very nice and helpful for getting around the island and getting a cab for you. I had my own private driver and therefore I didn’t really need them. I love the lady who kept coming to clean the room daily. She’s so sweet and kind and does awe’re phenomenal. The check-in process was so simple and flawless. The ladies at the desk are very nice and helpful for getting around the island and getting a cab for you. I had my own private driver and therefore I didn’t really need them. I love the lady who kept coming to clean the room daily. She’s so sweet and kind and does an excellent job. Always had fresh towels and always had the room mopped and smelling good. This place is top-tier. I will be coming back. But I did have a bad experience at the bar. I always go to the restaurant and had a phenomenal experience except for one time when I ordered two desserts after having dinner and the server, a female, bought two of the same desserts to the table. I clearly mentioned that I wanted a cheesecake and she argued with me for over two minutes and I saw her talking about it with others. Bad attitude.

The beach is amazing. Friendly staff, clean as well. So beautiful, truly paradise.

Beautiful surroundings . Pelican bar and restaurant with great drinks and food . Quiet pool area for adults Other pool for kids / families

Really nice place to stay great pools and the staff was very friendly

Friendly staff and clean facilities

staff was super nice

The Royal West Indies Resort is a beautiful property, great suites with balconies and pergola roofs, nicely landscaped, excellent restaurant, easy access to Grace Bay beach, and friendly and helpful staff. It's not crowded and is a very relaxing resort.

We’ve stayed at RWI many times. Always clean, staff amazing, great drinks and food. Pools are perfect after the beach.

It was my first time in Turks and Caicos and it really had all the features you would want when you travel to an island like that extremely impressive beach some of the clearest water I’ve ever seen. In addition, the staff went above and beyond every single time every interaction with them fun friendly, extremely accommodating will absolutely be returning. Cannot wait to come back. Having the kitchenette and being able to whip up some breakfast on the fly is also a blessing.

Great place to stay!

We were extremely disappointed with our experience at Royal West Indies during Hurricane Erin. While we understand that weather events are out of anyone’s control, the way the resort handled the situation was unacceptable. Our flight was cancelled, and we were forced to stay additional days, but instead of being accommodating or showing any compassion, the resort charged us an outrageous amount of money for extra nights. Unfortunately, in the MIDDLE of a hurricane, we had to pack our bags, pack a lot of money for a taxi, and stay at a different resort that was a lot more accommodating and overall compassionate with our situation. At a time when guests were stressed, stranded, and looking for support, the staff seemed more focused on maximizing profit than on helping their customers. A reputable resort should prioritize guest safety and well-being, especially during a natural disaster, but unfortunately, that was not the case here. This experience left a very negative impression, and we would not recommend Royal West Indies to anyone looking for a resort that values its guests. There are many other places in Turks and Caicos that treat travelers with more fairness and empathy.

The location is nicely placed near a majority of tourist attractions, but the resort doesnt have any other options for eating except for the Pelican lounge. The bar is mostly backed up and the front desk line was always busy to call them for assistance. The rooms are spacious and roomy , but hot as hell ! The a/c doesnt properly work in the rooms as i was sweating just within my room sitting down. Nice for a quick trip but not for elongated stay.

Beautiful private access to the beach. Good dinning on resort. Great staff.

immaculate grounds, on a beautiful stretch of sand.

We loved our stay! The staff was incredibly friendly and helpful. The resort's garden and pool were beautiful and very well maintained. Our room was clean and comfortable—everything we needed for a relaxing vacation. The only downside was the soap and shampoo provided, so we recommend bringing your own. The on-site restaurant was pretty good, and the beach was absolutely beautiful. We especially loved that the tours we booked picked us up right at the beach—super convenient! Plus, there are really good restaurants within walking distance. We would 100% recommend this place!

Mostly that it was quiet. Cute quaint smaller...

Second stay at this Hotel. Grounds are beautiful. Rooms are very clean. Friendly staff. Very quiet and peaceful. Nice restaurant/bar area. Easy walk down to beach.

Friendly staff. Clean. Beautiful gardens.

Real

The beach here is simply fantastic. The rooms were fully equipped, including washer & dryer, and even silverware, cups, plates, and other utensils. Wifi was good. They have free rental bikes during the day. The in-hotel restaurant & bar was fine. Strongly recommend renting a car if staying here as there are no stores nearby and to explore the island

The walk to shopping and dining was about 20 minutes, or a cab ride about $15. Internet was spotty but I didn’t mind since I didn’t want my phone to work anyway lol my only complaint was a screaming baby for 3 straight days in another room but nothing the resort could do about that. Otherwise, amazing property, quiet beautiful beach - just an amazing place to be.

Nice onsite restaurant/bar. Good food and very friendly staff at both the restaurant, hotel and bar. Our rooms were cozy and clean. The bed was very comfortable. The grounds are lush and well kept. We truly felt like we were in paradise. This is our new favorite vacation spot. We loved every minute of it!

The restaurant was amazing. The beach is beautiful. The rooms were very clean. The grounds were beautifully landscaped. Nice pool

Property is small but very nice. The on site returns is also nice but VERY expensive. Rooms were clean and updated plus room service is very good. Only minor complaint is that RWI is directly next to a public beach access parking lot. That means the beach around RWI is a lot more crowded than other part of the beach. Plus the Bar/ restaurant is next to the beach parking lot….which means a lot of the people in the restaurant and the pool are not staying at the resort. Otherwise we really enjoyed RWI and Grace Bay beach. We will return.

All was

Property was beautiful - well maintained -

Top notch, responsive staff. Will return and recommend.

PROs: - Optimal location, Grace Bay - Food is decent and comparable to other restaurants. CONs: - Outdated and lackluster, expensive rooms. - Clear bias against Black customers. - Only one dining option I won’t be staying here again. Full review below. First we got room 712. It was very old and disappointing for almost $400/night. I wouldn't have paid more than $180/night for that room, but we chose to try to make the best of it. There was also construction going on right above us most of the day, starting as early as 9:30 am. After the third day of our stay we let the front desk know, and they switched us to room 312. It was the same price and the same type of room as the first but was renovated and had nicer furniture and decor. They should lower the pricing of the old rooms. It feels unfair to pay the same as the new, renovated room. As far as the bias experienced from staff, most were nice when they acknowledged us, but we were definitely ignored and not paid as much attention to as non-colored customers. Most instances that took place involved not being offered bar service on the beach while white customers around us were or not being checked on by the waiter or told specials at Pelican Bay Restaurant. Overall ignored. We've experienced similar things on other Caribbean islands, but definitely experienced it way more here. The last straw was being denied an umbrella to be placed by the beach attendants, which is part of their job and the amenities, on our last day.

Great

This was my first time to TCI and was very pleased with the RWI resort. The grounds are beautifully landscaped, the rooms were very nice and the staff was extremely friendly. The resort is right on the beach. It was beautiful! The only complaint I have is that there was no running water in our building when we we first got there. After a few hours, water was restored and everything worked properly. I would definitely recommend this resort and would definitely stay here again.

Located right on the world-famous Grace Bay beach and it's widely praised for its perfect blend of comfort and exceptional service

horrible customer service. people with bad attitude.

Our fourth time staying here. The property could use a bit of an upkeep with regards to the units. Other than that the grounds are beautiful and people are very nice.

Had an excellent time at this resort. Shared some special times with family. The staff was outstanding. (Keep a look out for Sherman). The grounds staff keeps the place immaculate. The welcoming staff- are unbeatable. The folks down at the beach… can’t be beat. I recommend the resort.

Beach and water quality tops anything I’ve seen

This was our second visit to Royal West Indies. We absolutely LOVE staying here! Sherman is always so helpful and friendly, and he even remembered us from 2 years ago! We LOVE happy hour every evening, and Jay was a fantastic bartender! There is no question, we will be going back soon!

Clean

Beautiful beach!!!

Everything from the location, bed comfort, staff, & beach was amazing! Such a friendly environment & wonderful atmosphere! I recommend a 10/10 at this resort!

We just returned from our first visit to Turks and Caicos and exceeded expectations. We like a hotel that is in a good area but not loud and busy. We are so glad to have chosen Royal West Indies for our stay. Grounds were well maintained and it is a beautiful as the pictures. Each "residence" building is only 3 floors so it feels spacious. The pool has several areas that wind around the bar and restaurant area. There is a "quiet" pool for adults and we loved that part of it is shaded by trees throughout the day. The pools were well cared for as they were not cloudy or covered with flowers or grass. The Pelican Restaurant did not disappoint. We had breakfast, lunch, and dinner on various days throughout our stay. All were delicious - especially liked the Jerk Chicken Wrap. The bar is fun and a must if you want to meet other people and learn more about the area. They have a great Happy Hour from 5 to 7 and it is totally worth it. The bartenders are knowledgeable and fun. Jay was great. Loved seeing the bartender go to the fruit tree and pick the fruit for your drink! We learned a lot about the islands by sitting around chatting. The bar does close down around 10 which was fine with us. The beach is perfect. There was never a shortage of chairs or towels. The water is everything you read about the Grace Bay area - blue/green/crystal clear and they have equipment for use. Staff was always helpful. Never had trouble with getting a taxi. Bikes available for use.

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The service was excellent the people are friendly can’t say enough

Very nice grounds but the rooms are dated. There was some issues with the water being turned off for several hours but it was due to a leak beyond their control. Would have been nice to know this at the time of check in since I was later told it had been off all day. There was no manager on property to deal with all the furious Guests and I felt bad that the staff was left to deal with the issue of no water. To make up for the inconvenience, the Manager gave us a restaurant voucher and champagne bottle the next day. Some may have gotten something different, Im not sure. Overall I enjoyed my stay but it would have been more comfortable if the rooms were more updated i.e. better bed, softer sheets, updated bathroom, etc. If you have a few extra dollars I recommend staying somewhere else. But if you are on a budget and this is the best possible option, you might be okay.

Everything about the Royal West Indies was perfect. Staff very friendly and the grounds are beautiful. One suggestion would be to have a water station for the guests.

My husband and I booked a last minute trip to Turks & Caicos for his birthday weekend and we decided on this hotel for the location (right on Grace Bay beach) and the affordability in comparison to surrounding hotels. The hotel was clean, has 2 nice pools, a hot tub and free access to the beach chairs and umbrellas for guests. Herby and Jay at the bar were super awesome and so sweet! We loved them! The food at the hotel was great as were the drinks. The hotel is only about a 15-20 minutes drive from the airport, so you can be beachside in no time! Grace Bay beach was gorgeous, the water is clear blue, the sand is clean and I highly recommend this hotel and island.

Excelente hotel the people very profesional.

Everyone was welcoming , nice and helpful.

The hotel property was great

Such an amazing place!

We love everything about this place that’s why we will keep coming back

The room was beautiful, the restaurant on site was exceptional. Unfortunately on our last day an influx of loud guests were below us and it lasted all day and night. We were delighted to be placed in a unit above the quiet pool. They played expletive rap & house music day and well into the night. They also fought outside their room on the first floor patio about everything you can imagine. Cursing each other out until about 1am. We could hear it in our rooms and we saw security pass them a few time just smiling and waving. We did not feel comfortable calling the front desk. We are from NJ and NYC. We are used to loud music and sounds of partying. This was excessive and frankly unacceptable. Lovely resort but probably would not return.

Clean and beautiful clean beach. Would definitely go back!

Very good week

Beautiful property to enjoy the island. Staff was very friendly and helpful.

The room was very clean, the service was great and the beach was perfect.

Amazing will recommend. Lovely staff

Wonderful stay

Very nice resort with large confortable rooms, we had the one bedroom ocean view suite It was large and very comfortable. Staff are supet nice and very helpful. One point I read on a couple of websites that this resort is adult only. It is not there were childrea in the resort. There is a quiet adult only pool. The grounds, beach and ocean are beautiful. The on site restaurant is very good and we ate most of our meals there. Nothing to do with this property but the island is extremely expensive so be ready!!

This place was Amazing, it had a real Carribbean Vibes and Amazing selection of services. I will be back

Beautiful rooms, service and the overall property. Definitely will be returning!

Everyone was amazing

Always a great place to stay

We had a wonderful stay. Staff was welcoming and the grounds were beautiful! The Pelican Bay restaurant served delicious breakfast and lunch and the bar had a variety of drinks, with and without alcohol. Pools were not crowded and it was nice to have the option of a “quiet” area pool and the regular pool.The beach was a 3 minute walk with plenty of room to lounge and enjoy the waters. The ONLY criticism I had was they did not have any place to purchase snacks, soft drinks or any toiletries. Other than that we can’t wait to come back!

I wish they had activities of some sort, like a beach party or something.

I didn’t like the food options, very limited and overpriced but the area is such a good area.

A Slice of Paradise at Royal West Indies Resort! From the moment we arrived at Royal West Indies Resort, we knew we were in for something special. The turquoise water was unreal—the kind of vivid blue you see in travel magazines and dream about during long work weeks. Just steps from our room, the beach felt like our own private slice of paradise—soft white sand, gentle waves, and that unforgettable ocean glow that made every sunrise and sunset feel magical. But what truly made our stay unforgettable was the incredible staff. The bartenders—Jay, Herby, and Gab—were absolute legends. Whether it was a fresh rum punch, a creative cocktail, or just a good laugh at the bar, they made every drink feel like a celebration. Friendly, attentive, and full of island charm, they added so much fun and warmth to our vacation. A special shoutout to Sherman at the concierge desk—an absolute gem! He went above and beyond to help us plan activities, make great dining recommendations, and always greeted us with a smile and positive energy. His local insight and hospitality made everything smoother and more enjoyable. Royal West Indies is not just a beautiful resort—it’s a place where the staff genuinely care about making your stay memorable. We’ll be back for sure, and next time we’re bringing friends! 10/10 highly recommend. 🌴🍹💙

Highly recommended! One of my best vacations

Amazing place to stay everyone was extremely friendly and the room was immaculate. Wish there was parking closer to building 1 (ocean front). And not much of a view of the beach or way to walk directly to the beach if you’re on the bottom floor of the ocean front studios.

Property well kept. Environment safe. Staff witha special mention to Mr. Sherman was courteous pleasant and extremely helpful. Facility peaceful with no loud music or extreme ruckus in all areas.