Holiday Inn Express Frankfurt Airport by IHG vs Similar Hotels

Rooms were noted as small for families and lack of proper bedding setup for teenagers.

Mixed room quality: some bathrooms were modern and clean, but many rooms are old, without air conditioning, have maintenance issues (broken shower head, holes in walls), small/twin beds instead of advertised beds, and stained carpets.

Spacious rooms but some mention of small sizes and missing amenities.

Rooms are clean and well-equipped, but some found them a bit cold or cramped.

Mixed reviews on cleanliness with concerns about the state of the carpets and infrequent room cleaning.

Multiple reviews report very dirty carpets, stains and general lack of upkeep ("Teppich ist total versaut", spiders in fridge, stained carpet). Some bathrooms were described as clean/new, but overall cleanliness is below average.

Clean and well-maintained, with positive comments about room cleanliness.

Guests noted that the hotel was very clean and well-maintained.

Convenient location for travelers, especially near the highway.

Location is a clear strength — repeatedly praised for proximity to the airport and suitable for an overnight transit stay.

Convenient location near the airport with easy access.

The hotel is conveniently located near the airport and the concert venue.

Staff received praise for friendliness and helpfulness despite some isolated incidents.

Service is inconsistent but often helpful: staff personally drove guests to the airport and some reception staff were friendly; however there are also reports of rudeness and limited assistance (iron only from reception, mixed receptionist experiences). Overall leans positive due to helpful actions during issues.

Staff is mentioned multiple times as very helpful and friendly.

Many guests mentioned friendly and helpful staff.

Breakfast options were limited and not aligned with typical expectations for Italian guests.

Breakfast receives positive mentions ("Great breakfast"), though beverage selection in the minibar/fridge was limited and a room fridge reportedly not working in one review.

Breakfast praised for variety and quality.

Breakfast was generally well-received, though some felt it could be better.

Limited amenities noted with concerns on parking options.

Amenities are limited or problematic: frequent lack of air conditioning, elevator issues or no elevator, broken hairdryer, occasional shuttle failures, and limited minibar/drink availability.

Good amenities like shuttle service and parking.

Good breakfast options and additional services praised by guests.

Generally perceived to be a good value for the price, but issues with amenities slightly affect overall value.

Several guests note good price-quality for a one-night stay or airport stopover ("Prijs kwaliteit verhouding was goed", "No thrills - value for money"). Value is seen as strong for short stays despite shortcomings.

Affordable pricing for the quality provided.

Some reviews indicated that certain services were overpriced.