Cubana Airplane Crash Memorial
Cubana Airplane Crash Memorial, Highway 1, Saint James, Barbados- Memorial
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Luxurious All-Inclusive Retreat
Experience a lavish stay at The House by Elegant Hotels - All-Inclusive, Adults Only in Saint James. Indulge in the outdoor swimming pool, fitness centre, and garden. Unwind in rooms with balconies, air conditioning, and flat-screen TVs, some boasting stunning sea views. Enjoy free WiFi, a restaurant, and room service during your stay.
Entertainment and Relaxation
Relax in the hot tub, dance the night away in the on-site nightclub, or seek assistance from the 24-hour front desk. Explore snorkeling at nearby beaches or opt for a bike ride around the area. For business needs, utilize the business centre, and end your day with a drink at the bar.
Prime Location
Conveniently located near Paynes Bay Beach and within walking distance to Sandy Lane Beach, The House by Elegant Hotels is your perfect getaway. Book now for a memorable, adults-only retreat in paradise.
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Not allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
50 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
50 sqm
Sea View, Ocean View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
59 sqm
Sea View, Ocean View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
59 sqm
Garden View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
2 Queen bed (151-180 cm wide)
Room details
50 sqm
Sea View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
37 sqm
Sea View, Ocean View
In-room amenities
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Provider-sourced guest reviews.
Well - what a fantastic all inclusive place to stay in Barbados! We arrived very early having just left a cruise on the Royal Clipper (also fantastic!), expecting just to be able to drop our bags off. We received a lovely welcome, were sat down with a glass of lemonade, and checked in. We received an apology that our room wasn't ready (it was 9.30am!), but we were welcome to make full use of all the facilities including drinks, lunch etc. By 11am we were told our room was ready! What a difference from UK hotels! The room was beautiful - an ocean view with a lovely comfortable balcony, and plenty of space and storage. The food was brilliant - plenty of choice, and if you didn't fancy what was on the menu, the staff would do their best to prepare something suitable. Champagne (Piper Heidsieck) breakfasts, lovely light lunches and brilliant dinners. Almost all drinks were included in the all inclusive so we had plenty of brilliant cocktails, and lovely wine! The facilities were great - plenty of sunbeds around the terrace, and although the little beach has been more or less swept away, we could get down at low tide for a wander in the sand. The hotel is over 3 floors - no lift, but our cases were all taken up for us, so it didn't really matter! The staff were all very professional but very friendly - everyone welcomed us with a smile no matter when or where we were. Also look out for The House house cat Panda who wanders around in true Caribbean style! The hotel is small, so you feel well looked after. The only slight downside (apart from having to leave!) was that it was only when checking out we discovered the QR code that brought up the daily menus and activities - we fed back to Reception that they should bring this to guest's notice as they check in, as it would have been really useful! Apart from that, we couldn't fault the hotel, the facilities, the location and the staff - we can't wait to come back!
Visited The House for the second time, travelled with my parents and then husband arrived for the last 10 days of our holiday. As my father’s mobility isn’t the best, the house was the hotel we needed. We both had ground floor rooms which led onto the pool area, with the ocean view. The rooms were more like having your own villa with such easy access to the pool, restaurant and of course the bar areas. As soon as we arrived we were greeted with such smiles it made our hearts dance. The staff and management team make this the place to go, they cannot do enough for you. All of the staff laugh and smiles with each other which assures you it’s a great place to work. The food was great although we chose to eat out a few times to see the real Barbados, but always rushed back to get a drink in the bar with other guests. We had such a great mix of guests which again made it fell we were at home. And not to mention Panda the cat. Jason you have a great team with you and cannot wait to come back soon. Thank you all for making our holiday special, and thank you for looking after my parents. See you soon xxxx
My wife and I have just arrived back home from spending ten nights at the House. I had read a couple of bad reviews prior to our arrival and was a bit concerned. I am so pleased to say that I needn't had worried!! The Hotel is excellent and what makes it, is the amazing , fantasic staff who are awesome.Nothing is too much.I have never been on a holiday where all the guests mingled, joined in with each other and it was just like one big family.... basically down to the hotel and staff.It was a shame the beach had been washed away partially...but that is nature, nothing you can do about it.Breakfast, lunch and evening meals wera all very good with plenty of choice, although we did eat out at night on occassions, but nothing to do with the Hotel!!!.There was evening entertainment with very good singers. The water taxi is like being on a small trip, and worth taking a ride. Our room was on the top floor with a view of the ocean and was perfect to rise and see the sunshine.It was very good in every aspect and worth paying the extra. Its not fair to mention any one member of staff as they all made our holiday ..Thank you and well done!! This was a holiday to celebrate our 25th Wedding Anniversary and we will not forget. Oh...and the bar is a great central meeting point with something for everybody!! Go for it!!
Here now. Meeting another couple. Birthday celebration. Booked over a year ago. Requested adjacent rooms 60 days in advance and they couldn’t figure it out. VERY small resort, beach non-existent. Out of several items on the limited menu, they are out of several at 12:30 PM. For $8,800 USD for 5 nights, to say I’m disappointed is an understatement.
This place is amazing! From the time you step out of the cab there is someone to greet you. The check in process was flawless and had someone to carry our bags to our room and make sure we were settled. The atmosphere was so relaxing every day and staff was so attentive. If you come and get the chance to meet Denise, TJ, or Quasi you are very lucky, great people. The food was so good although if you have the unfortunate opportunity to meet Nadia, don’t worry, you don’t need a reservation, they will feed you whenever you get there. The beach is amazing and the pool area so clean. It is a very quiet place, no crazy music, but the sound of the ocean is so beautiful!
We stayed at The House late January 2026. From arrival to departure we were made to feel incredibly welcome and comfortable. The room was lovely with a large bedroom, a sizeable bathroom with walk in shower and a bigger than usual balcony from which we had a gorgeous sea view. The food was always top class and my wife and I can honestly say that some of the meals rank amongst the best we've ever had. The sea food in particular was terrific and was always cooked to perfection. For a boutique hotel with only a small number of rooms (under 40 I think) we were surprised that it was all-inclusive - we've never been all-inclusive before as this tends to be something offered only in larger hotels which we don't really like. The hotel is right on the beach and I found the snorkelling - particularly to the right hand side of the beach to be really good. I saw dozens of different types fish including a disgruntled looking porcupine fish and shoals of blue tang. Even though by 9am a lot of the sun loungers had been taken (some people put towels out at 6:30 believe it or not) we never had a problem getting a couple overlooking the sea. My wife and I can honestly say that this was the nicest hotel we'd ever stayed at. We've stayed at swankier places but never felt so relaxed as we did at The House. To top it all we saw a humming bird darting around by the pool the day we arrived - WOW :o)
It was with a little trepidation that we headed to The House for a much-needed escape. Recent reviews had been quite negative, but there is a lot to love about the adults-only hotel. Our room -- third floor Ocean Front Junior Suite -- was modern, clean and with a stunning view. The bed was so comfy, and we enjoyed our peaceful oasis overlooking the ocean, with some incredible sunsets. We were really impressed by the food -- again, I wasn't expecting much as recent reviews had been quite damning -- but the lunch and dinner menus changed daily, and featured an interesting variety of options which were all fresh and delicious. There was a Caribbean buffet one night and a BBQ on the Saturday lunchtime we left -- all great! The breakfast buffet is also good. The real highlight -- as others have said -- is the staff. Honestly, I have never stayed anywhere else with such lovely people working there! All of them so warm and friendly. Our thanks go to each one for looking after us. They really made our holiday. There are a few niggles. General service seems to be a bit hit and miss -- some mornings we were asked if we'd like to book a table for dinner; other days we weren't asked; other guests were asked if they'd like to book tables for the whole week (this might sound unimportant, but the restaurant does fill up and one night we didn't get to eat until after 10pm). We did get our complimentary massage (with was fabulous!); other guests didn't. Apparently there are options for a la carte menus, picnics and afternoon tea, but that info is hidden on a shelf around a corner in the lobby which we didn't spot until the day before we left. There is zero information in the bedroom -- a pack with details on the spa facilities, meal times, water taxi info, the dine around scheme, water sports, etc, surely is a must. Also, I'm not sure to what extent the hotel was renovated, but there were several big blotches on our bedroom wall (we did mention this and an attempt was apparently made to paint them in, but we couldn't see any difference), as well as flaking ceilings on the walkway leading to the rooms, and badly chipped and flaking outside lounge furniture in the common areas -- unfortunately not reflective of a 5-star hotel. That said, though, we quickly eased into a relaxed way of being at The House, and had a great holiday.
We last stayed at The House pre-covid and before arriving had some concerns about the Marriot takeover having read some of the previous reviews. We are just back from a 10 day stay at The House and I’m pleased to say that we had a delightful holiday. As with all hotel stays it is the staff that make or break it and the staff here make it. They are gracious, engaging, helpful and fun. It is important to note that this is a relaxed boutique beachfront hotel so if you want a formal, efficient as clockwork, hushed environment then this is not for you. If you want Michelin standard food go elsewhere. The rooms are recently refurbished, a good size and well appointed though lack a little Caribbean panache. All inclusive includes a good selection of cocktails, spirits, wines, Piper champagne with breakfast with French sparkling wine the rest of the time. The bar is in theory open until 2am though the latest we managed was 11.30pm. Breakfast is plentiful with lots of choice, lunch and supper are either off a menu or a grill/buffet and are simple, tasty and offer a good variety. The beach is not very wide but with the sunbeds around the pool and those on the beach there are plenty for everyone. One criticism – bar snacks like peanuts, crisps etc were not offered but were available if you asked and while lots of alcohol was included sparking water was an extra. This felt a little mean given the cost to stay here. The restaurant tables could also do with a bit of decoration, colourful flowers possibly? Thank you to everyone who made us feel so welcome. We had a great holiday and will be back next year.
Our experience at this hotel was one of the best we have had. We have stayed at 5 star hotels throughout the world and have rarely had as wonderful service as we had at the house. The people were simply amazing. We were having a difficult time with missing luggage and the staff took complete care of of us. Patricia makes the most AMAZING BREAKFAST! If you like mushrooms, these are to DIE for. Andrew made us feel welcome every time we sat down. He made sure we had absolutely everything we needed. Including a hug when my luggage yet again did not arrive. The food overall was amazing. The rooms are expansive and comfortable. The ocean view is worth it to listen to the crashing waves and sit on the day bed on the balcony. The hotel is small and perfect. Reception helped us with everything from cabs to shopping to parting us have late checkout to take care of some last minute issues. The pool area is small but still we were able to get chairs. Really though, it’s about the amazing people. Everyone at the house was WONDERFUL. I can’t say enough things about this perfect little place and would highly recommend it if you are visiting Barbados!!
We stayed at the House for 10 nights (two couples) and had the most amazing time. We all loved the small, intimate, peaceful hotel, made extra special by the wonderful, attentive staff. We simply cannot understand previous, less favourable reviews; we recognise none of those comments. The entire hotel was spotless, the rooms were so comfortable, and the food was outstanding. Huge variety of options for breakfast, which changed daily (Patricia at the egg station is amazing), Lunch and dinner were à la carte, apart from a few great BBQ lunches with numerous salads and sides. No dishes were repeated for the whole 10 days, and none of us ever had a meal that wasn’t delicious and beautifully presented. The pool and beach area is beautiful, and the bar service there was great. The beach is quiet and pretty, and a large area was clear of rocks/coral, making swimming in the sea so lovely. We also had great cocktails throughout our stay and several accompanied with stunning sunsets. The best part of the hotel is the staff. They are so friendly and helpful. Nothing was ever too much trouble. They constantly remembered little details about what the four of us liked in relation to food and drink, and glasses were never empty. We were very sad to leave The House, we had the most lovely, relaxing stay, and next time we are in Barbados we will definitely stay at The House again.
OUTSTANDING! We had the most wonderful stay at The House. The staff were exceptional and so friendly. Wade & Dennis made us amazing cocktails, it was lovely getting to know them. The waiting staff were all so lovely & Andrew really took time out to chat with guests with lots of laughter! Food was exceptional, we did venture to a few of the other hotels in the chain for lunch/dinner but mainly ate at The House as just so so good. We had a junior seafront suite which was perfect and the sunsets this side of the island are incredible. The mangement were first class, anything asked about was dealt with promptly and at the end of our stay we took time out to meet with one of them to thank them & praise all their amazing team who made our stay so wonderful. We will most definitely be returning to The House in the future.
Small amount of people, comfortable accommodations, in general ,employees, were helpful, just a couple with some attitude problem .Food was simple and excellent
The wait time for the food order
We had the most wonderful week! He sun shone, the hotel room was spacious, clean and had loads of storage space, with a wonderful sea view balcony and the most awesome sunsets! Service was superb….everyone as welcoming and responsive, making you feel like royalty, and anticipating your every need….with cocktails being delivered to you on the beach without even being asked! The food a 5 star, à la carte and delicious…a real treat! We used the gym at Treasure Beach (a 5 minute walk) and took the boat to other resorts to enjoy lunch or a drink….but loved ‘The House’ for its ambience, adult-only atmosphere and sophistication
Don’t believe the negative reviews! We were slightly worried reading some of the recent reviews but we had an amazing stay at The House. It’s a small intimate hotel, but so welcoming and the staff are amazing. Patricia on the egg station, Lisa, Andrew and all the other lovely staff made the holiday for us (plus, of course, Panda the House cat - what a cutie!). The food was of the highest quality and clearly a lot of thought put into it. We were there for 10 nights and the menus were different every day for lunch and dinner. Yes, the beach towels go out early, but we always found somewhere to sit together (and there were 4 of us). If we return to Barbados, we will definitely stay here again. We can also recommend QP Bistro for Sunday lunch and Lone Star for a sunset dinner. Thank you, The House ❤️
My first visit to this hotel, usually stay at the Fairmont, but as a Bonvoy member, I used points vs paying $1,100 a night all-inclusive. The resort was small, but nice. The staff were so nice, friendly and happy to help. Breakfast had tons of choices, as well the dinner menu changed nightly, which at an all-inclusive doesn't happen often. The pool was beachfront and the water was warm. Qwesi, the pool attendant/waiter was incredible, he made the stay. On the negative side, my 3 night stay, I didn't have a functioning room phone, and the TV on 2 of the 3 nights didn't work. They came to try to fix it, but the maintenance worker admitted they often have problems with the internet/phone/tv. I did raise this issue multi times to hotel management, finally Marriott contacted me and gave me 25k points for my troubles. Considering I had to spend close to 400,000 point on 3 nights, there offer to me is unsatisfactory. As i said to numerous Marriott people, "would you have your daughter or wife stay at a resort in another country, where in case of an emergency, your room phone doesn't work?!?"
What truly sets this place apart are the staff. Every single member is friendly, attentive and warm. Jason and his team do a wonderful job in ensuring guests have a wonderful stay. The rooms are well appointed with fabulous views, the food and drink selection is great, and the beach and pool area is lovely. Everywhere is spotlessly clean and extremely well maintained. We have stayed in several hotels on the Island over the years and I would certainly say The House ranks amongst the best which Barbados has to offer. 10/10
The rooms were clean and nicely appointed. Bar service was good, but apart from the breakfast, the food choice was limited and not good quality. This is , in my opinion, is at best a 4 star hotel, there was zero recognition of our Marriott Gold Elite membership, the numerous front desk staff gave the impression, that they couldn't be bothered. At £1200 per night, really not worth the money, you are best booking another non-exclusive hotel, and eating out, the food choice was that poor.. Will not be going back.
Lovely comfortable beds and the hotel was spotless. Lots of choice of drinks. Andrew one of the ambassadors was fantastic, couldn’t do enough for us. Stunning views from our balcony and it’s a nice peaceful hotel. Well stocked mini bar in the room. Location is great but due to previous storms the beach wasn’t very accessible towards Sandy Lane so we couldn’t do much walking in the beach.
We have stayed here many times before the hotel became an all inclusive and it was amazing. The hotel is still lovely and the sea view from our bedroom window was stunning. Unfortunately, food was disappointing until our last day, evening meal didn’t have much choice available and there wasn’t a lot of it, not what we expected for the high price charged. Breakfast was OK and there was quite a bit of choice, champagne was also readily available. We didn’t like a lot of other residents rushing to put towels on the sun-beds around the pool area before 7am but not sitting on them, but stopping other people using them.. Also the hotel says they have a gym but it’s actually at another hotel which can only be accessed via the road outside. So we didn’t bother. Hotel should mention this when you book. We enjoyed our stay but it wasn’t up to the standard we expected unfortunately.
3 star hotel that would have been ok for less than a third of the price. Ritz Carleton Reserve and Ritz Yatch are actually cheaper. While the restaurant staff made a good effort, the experience was ruined by the rude management. There was no recognition or honoring of being a bonvoy member let alone my Titanium elite status such as upgrades or 4pm checkout that Marriott claims is guaranteed. Upon checking in, the front desk wouldn't let is to our rooms until after 3pm. Notably it was about 40 percent occupied. I even offered to pay for an upgraded room and they refused. They gave us the worse room of the ocean view class. It was not a suite and just a regular room with the views partially blocked. The attitude of management was spiteful that we were even customers. they did not explain anything about the property including that you can go to sister properties. There was no welcome or welcome gift. There is no butler ambassador or 5 star service. We inquired about the welcome massage and told it wasn't available. There is only one restaurant with a limited menu. We were pressured to have dinner at a set time of either 6 or 6:45, giving it more of an experience like staying at a hostel. I did try their rum tasting but was a bit disappointed that no one new anything about their rums and the presentation was lacking. Our room ran out of tissues, soap, and towels. We had to fight management to get anything including getting our room cleaned. Overall this experience gave a very bad impression of Barbados and I don't plan on coming back. Punta Cana or Cancun has much better resorts with quality service at less than a third the price. You can sheer a sheep hundreds of times but only skin a sheep once.
Small hotel, nice staff
No gym
This was our first time in Barbados and at The House. We've done the Maldives a few times and thought it would be good to try somewhere else. We chose The House because it was a small adults only hotel and we thought it was lovely. The staff were really friendly and Pat who makes the omelettes etc at breakfast always greeted us with a big smile. The food was really good with a good amount of choices for lunch and evening meal and always presented nicely. The room (Garden View Suite) was spacious and had all we needed. There was entertainment on most nights from about 7pm to 9pm. Everyone who performed was really good, from duets, to solo singers and delivered a nice chilled out vibe for a restful Caribbean evening, without being too intrusive / noisy at all. There are plenty of sunbeds, but sadly as is always the case (and which the hotel can't really do much about) some guests were out about 6.30am putting towels on sunbeds, but, you can always find a spot. Fresh towels for the sunbeds are available everyday and drinks / lollies / fruit is delivered to you as you undergo the hard work of sunbathing & relaxing. All-in-all we had a lovely time and would recommend The House.
If I could rate this place 10 out of 10, I would! Service is impeccable. The grounds are gorgeous and the service couldn’t be more Caribbean friendly! Rico, Agnes and Fiona have treated us like family.
LOCATION The adults-only, ~36 room Elegant by Marriott is a boutique hotel on the southwest side of Barbados thus calmer water. There are several other Elegant hotels by Marriott on Barbados. A couple are under renovation. Colony Club with 90+ rooms is very nice; we stayed there before. Treasure Beach and Waves are nearby, but we preferred the atmosphere and food at The House. The hotel is about 30-45 minutes from the airport depending on your route and day/time. A rental car is about $550 for the week with Go Rentals, an efficient no-wait company. ENTRANCE Across from the Roti Den, there is a security house and about 5 parking spaces due to the beach bar construction. Designed with hibiscus and palm trees, the entrance is very pretty and nicely lit at night. TIP - Beware of the LARGE hole in the grate when driving and exiting the property. CHECK IN Anthony and Kaitlyn made the process effortless with a refreshing ginger drink and cool towel. Housekeeping works efficiently to get the check outs cleaned for the check ins to avoid a wait to get in the room. TIP - Ask for the wifi password ROOM Positives: beautiful second and third floor room views of ocean, spacious bedroom, balcony: table, 2 chairs, sofa, comfortable seating and bed, large, pivotable ~20-channel flat screen TV, consistent A/C, storage: 7 drawers, many closet hangars, robes, slippers, safe, umbrella (pop-up rains here), iron/board, turndown almost every night, 95% clean, coffee, tea kettle upon request, stocked fridge with water, beer and beverages. For your electronics, there are 2 USB-A and 2 USB-C charging ports and 110 outlets. Otherwise, bring and adaptor. TIP - If you have a standard schedule, consider arranging a daily room-service time with housekeeping. TIP - Wedge the Service/Privacy sign in the exterior door jamb as it tends to fly off with the winds BATHROOM Positives: water pressure, water temperature, shower and wand, automatic night light for motion, large mirror, smaller make up mirror, hairdryer, amenities: Apotheke shampoo, conditioner, and body wash Know: There was quite a bit of mold in the shower edges and corners. The Apotheke product line has an undesirable smell. RESTAURANT/BAR Positives: Andrew, Nadia, Chantal, and Devere were among the staff members who made our stay most enjoyable. Their conversations and personal touch to service and attention to detail were delightful. The bar is well-stocked and has 8 stools. The staff does recommend that you set a dinner reservation for each night even if you decide to dine elsewhere on occasion. The restaurant offers a daily breakfast buffet with a made-to-order egg station. The lunch and dinner menus provide varied fish, beef, and poultry preparations every day. We loved every meal. Our favorites: rib eye, tuna poke, and marlin. We did miss the weekly Thursday Caribbean buffet. Know: Despite the staff's efforts, there can be black flies in the morning. And check the chairs before sitting, many have stains and need cleaning. TIP - Bug lotion and After Bite came in handy at times. TIP - Sister hotel recommendation: Colony Club is very good for food; however, Colony Club meals are NOT included in The Hotel's all-inclusive program. Yet, there is a 30% discount off menu and bar items at the Colony Club. Nearby Waves and Treasure Beach sister hotels ARE included with the all-inclusive program. The food selections do not compare to The Hotel. PUBLIC AREAS - POOL & BEACH The areas are cozy, well-manicured. There are courtyard gardens and a coy pond. As for the pool and beach, this would be the reason that we would NOT return to this hotel. With ~30 pool lounge chairs, the pool area is usually 'towel-reserved' by guests by 7 am. Many chairs sit empty and remain vacant for hours despite the management's 30-minute towel removal policy/notice. The pool staff does not enforce this policy. However, we were able to find chairs near the two small round attached pools on 2 of our 7 day stay here. If all else fails, there are several chairs on the beach. The beach has about 20 beach lounge chairs. The chairs are on a strange slope. These chairs ALSO fill up quickly. There will probably be more chairs once the beach bar is complete. The beach is short with coral and a drop off upon entering. We did not feel comfortable entering the water based on the coral and rock. The walk along the beach is quite quick as well. TIP - Take the free northbound water taxi from The Hotel's beach and go to the sister hotel Colony Club. The water taxi goes between the sister hotels most of the day. The beach is longer, has less of a drop off, less coral, good snorkeling and a picturesque pool are with MANY unreserved lounge chairs. SPA Closed Sundays, the spa appears to have 2 employees: Stacy and Shakiria. The spa offers a free 30-minute jet-lag massage. Nice facials, relaxing massages, and energizing body scrubs TIP - Reserve EARLY with the front desk concierge during your stay in order to get time slots
I think the experience sits somewhere between the two extremes of reviews. The hotel certainly isn't as advertised and it doesn't have 5* service. Watersports and gym etc didn't exist. There was 1 yoga session and 1 pilates session a week and the beach isn't long enough for a proper walk, so if you love exercise it's not the best. Certainly didn't have paddle boards. The water taxi was patchy at best. The food was average too and we ended up eating out a lot... I suspect there may have been a change in chef as earlier reviews are great. Some staff are amazing... some outright rude. There was a great little espresso machine in the room - but no pods for the whole stay. The rooms however were big and stunning and the location is excellent. We met some brilliant people but there was a feeling amongst all guests that the hotel didn't live up to its promise. Saying all this I would stay again if they just lifted standards.
Having just returned from our long awaited, retirement present to ourselves, a holiday, we feel that we must place on record our dissatisfaction of The House. We booked The House, in Barbados, (all inclusive), advertised by BA Holidays as a 4.5 star with many benefits such as 24-hour ambassador service, complimentary jet lag massage, afternoon tea, fitness centre, rain fall showers, yoga, pilates etc. None of these were available nor have been for many months, in some cases never, according to the management who we complained to. This is not a 5 star resort, in fact it is advertised as a 4.5 star, in our opinion its struggling at 4 star at best. Even the senior managers, at the resort confirmed to us that it’s not a 4.5 star but a premium resort hotel, ie 4 star. The food at the hotel was average at best, we ended up eating out on several occasions as the choice and quality of The House food was poor including undercooked chicken on barbeque for lunch, and a special Thanksgiving meal that no Americans would have enjoyed! On the positive side, the rooms were clean and comfortable as was the bed. We did in fact have 1 very good evening meal during the week, and several of the staff really did go out of their way to serve, but not the majority. The manager, Bob, was approachable, listened and took the feedback and thanked us for sharing before we left the hotel. Over promised, under delivered and at a great cost. There are better alternatives on the island We paid for an upgraded ocean view room, no rainfall showers, no 24 hour ambassador service, the jet lag massage was only available 2 days from departure, (and not upon arrival), no afternoon teas served, no cushioned sun loungers, fitness centre is another hotel 10 mins walk away. There was no notice of what was on where, including the yoga / pilates class, so maybe a suggestion that the group of hotels in the Autograph collection should all get their heads together and start getting smarter for updating their guests? As The House is part of the Marriott chain we were able to use facilities at other nearby resorts which proved good, although our only comment here was that some of the resorts were complimentary as they treated us as part of the all inclusive package as we were at The House but others charged us, minus a 30% discount, confusing and unnecessary in our opinion.
I’ve stayed at many all-inclusive resorts, and this was by far the most disappointing. Nearly everything advertised on the website was either unavailable or simply untrue. Do not waste your vacation money! I have many complaints but here are the highlights of why you should not stay here! What they claim: An intimate and exclusive escape in a chic resort hideaway with room service, hot tub, minibar, fitness center with “top fitness machines” and yoga/Pilates classes, daily activities, night club, couples spa treatments, 24-hour ambassador service to “tend to your every wish and desire”, off-site excursion planning, and an afternoon tea with clotted cream, pastries, and scones. Reality: None of this existed. Food: No room service, small portions, dinner (with exactly one roll) takes 2 hours in the heat (no indoor dining options), afternoon tea never happened, no snacks were offered outside of the three meals other than an on request “all-day menu” which is just a burger or club. Breakfast is a standard hotel continental setup other than an omelette bar. We asked for minbar chips multiple times and never got them. We bought snacks from a gas station across the street to not stay hungry. Service: 24-hour ambassador service was nonexistent. A few pleasant employees with more blatantly rude employees. We had to request coffee pods daily and still didn’t get them 3 of 5 days. Our minibar was never restocked despite four requests. Spa only has one person so there are no couples treatments. The welcome massage was a one-handed back rub (other hand on her phone). Amenities: No fitness center. No classes. No wellness. Only 2 bath towels per room and no toiletry restocking without a request. Lots of rocks and glass on the beach (water shoes required), and no fresh-water rinse…just a communal bowl of standing fungus water to be avoided. Beach/Pool: Pool chairs never available. Beach is short, steep, and uncomfortable. This resort is NOT AT ALL what it advertises and absolutely not worth your points or hard earned money! We save all year for vacation and this was a costly bait-and-switch. Save yourself the frustration and disappointment and choose another property!
This was our second visit. As you will see on all the reviews the food is good, and the staff are excellent. Great location and hotel very clean. your are served proper champagne (not sparkling wine) from 7am to mid day, without restrictions. It did take us until mid way through our second visit to find out that if you don't like the menu displayed each morning, you can make a special request for something you do like. Simple improvements can be made, such as advertising what's going on in the other associated hotels, and their menus. We kept asking with little success. Breakfast would have been nicer if smoked salmon or even eggs benedict were available, although you can make this request the day before. On a few occasions the restaurant was short staffed and therefore the service was very slow. Finally, this is Barbados which should aways have a great vibe, this is missing in The House, on the odd occasion (i think only once per week) whilst the music was nice, you could have been at home as it was just like being in a piano bar - where's the Caribbean music or even steel drums when they have their barbeques (gas?). I do agree with a previous review, the very basic buffets do need addressing and modernising with some creativity. We will return hoping these very small, and easily resolved things will be addressed. It will then be the perfect hotel, no children, only 40 rooms, and the best staff!!
A boutique adult only resort that was not full so it was not overcrowded and the space really worked. Loads of loungers and access to the short strip of sandy beach.The water taxi was lovely taking us up and down the coast - a lovely morning. He was such a lovely man. Breakfast and lunch front of house were lovely, the evening staff were a little more formal. Shout out to Pat on eggs, Ksembi who was a delight around the pool and Roman on bar service. If you wanted it, all day champagne. Kitchen staff and waiting/ bar staff friendly and polite and gave good service. We didn’t get the room we had booked but the one we had was clean with a sea view. Nice touch with the rum punch. Amenities were good for the standard of hotel. It was in a good location , bus stop nearly outside and easy to walk around and explore. Would I go back if returning f to Barbados - Yes The hotel website needs updating as it is not all as it seems. The jet lag massage sounds like you get it when you get there but ours was 48 hours later. There were no beach facilities so it was the spa or the spa. We were not offered the unpacking service. The service on the 1st night was soooooo slow, taking well over an hour to receive the food. The buffet on the Thursday night was appalling - school dinners at best and pretty inedible. The treats in the afternoon only happened x 2 and we never saw afternoon tea being served.. There was a hair on the cistern when we arrived which was a bit off putting. Activities programme is oversold. No cooking classes, 1 yoga class and that was it. Overall, just a few things to up your game would be amazing. The beach is quite rocky and getting in and out is a challenge - we ended up with grazes on our toes for rocks rolling over them.
We spend 7 nights here and wanted more. 39 suites - boutique hotel. All-inclusive and the food is excellent. The employees are next level - Wade and Shontelle in particular stood out for us, but everyone is great. Wade is clearly high-end and trained to do everything from make drinks, to serve food, to pool service and everything in-between and he simply is on-top of everything when it comes to service! His personality is fabulous and makes you instantly comfortable. Shontelle, on our first few minutes after we checked in, saw me looking around (it was between lunch and dinner service) and asked me what I needed and I said we were hungry after traveling and within seconds an all/day menu was presented and in minutes, a delicious Caesar salad with grilled fresh fish was served while we waited for our room. They anticipate what you need before you need it. The ladies who run the front desk are lovely and efficient as well, assisting with taxis and questions and tours effortlessly. All the wait staff and bartenders are wonderful too (Ricardo, Dennis) and Kwest gave us great service at the pool with drinks and afternoon popsicles. Champagne breakfast each morning with Piper-Heidsieck is a treat and the two ladies who alternate days and make the eggs cooked-to-order are both funny and fabulous (I was the one who wanted my eggs “killed” overcooked and burnt, nothing runny - and they complied everyday with laughter!) We loved the cool-down towels at lunch which were much needed during the mid-day heat. The complimentary 30-minute massage included with your room rate is a lovely bonus! The beach and water in front of the resort are beautiful but do bring water shoes - entry is rocky. Always enough sun loungers - this is not a mega resort where you need to get up early and reserve your loungers at 6 am. The water taxi is an added bonus and we took it to Waves for lunch, and the change of scenery was nice, but we much preferred The House. The guy who drives the water taxi plays the best music for your ride and you can tell he loves his job. Our room, 376, was great. We had the top floor garden room with an open air terrace with sun beds, a separate living room area that opened onto a lovely bedroom. The ac worked perfectly, there was always a steaming hot shower available, the beds were comfortable. I do wish they would upgrade their towels, though and their toilet paper, though, but I’m probably being a bit picky. I would look to book room 276, right below us, next time with the garden plunge pool. That looked amazing. There is construction next door at the Tamarind hotel which can be loud during the day. Only complaint here and that’s not their fault and beyond their control. Once that construction is complete, we will definitely return. A jewel of a hotel. Thank you to the staff of The House, a job well-done. Classy without being stuffy and pretentious is not easy to achieve and you do it perfectly. And, oh - those sunsets with perfectly-crafted drinks and canapés before dinner were the best. See you next year!
Lovely hotel. Located in the St James area. Close to sandy lane hotel. Its sister hotel the Treasure beach is next door. I was in room 374, beautiful spacious room with large balcony sea view. Mini bar is filled with drinks all complimentary. Bottle of sparkling wine, fruit plate and macaroons for arrival in room. Food overall was very good. Entertainment very nice. Staff were lovely. Shout out to Chantelle, Shontelle, Dennis, Mark. They were lovely. Enjoyed the water sports, paddle boarding, water skiing, kayaking, sailing. Ambiance of this hotel is great. No kids present during my stay, mostly over 50’s which I preferred as the atmosphere is perfect. All the couples we encountered were so friendly. We had the complementary 30 minute arrival massage a few days in, that was lovely. 1- At reception they have a bar code to scan for hotel activities. I think it would be better to have a leaflet detailing the daily activities. Either pick up from reception or in the room. 1 Would very much recommend this hotel. Peaceful luxury.
Fantastic hotel. Spent ten nights there and had a ground floor junior king suite. From the moment I arrived till the time I left the staff and amenities were brilliant and they all looked after me. Can’t wait till go back. Special thanks to the bar staff Twacy and Wade etc who all looked after me everyday. Thank you all.
Lovely intimate hotel, staff wonderful everyone of them. Room and view excellent clean and comfortable. My only complaint was the lack of shade, the umbrellas were completely inadequate. They are too small and don’t tilt to offer any shade
We have just come home from an amazing week and would go back again in a heartbeat; we were met by the always smiling and super helpful Kristyn and felt immediately relaxed and comfortable. Our room- ocean front on the 3rd floor was just beautiful. Spotlessly clean with everything you could possibly need. fridge with water, beer & soft drinks. Premium toiletries and beautiful bedding. the balcony had a day bed for two plus a table and chairs, not forgetting a view to die for- the most breathtaking sunsets. Restaurant- from champagne breakfasts to an all-day menu, A La Carte lunch menu and then again at dinner. if you can find room canapes and/or afternoon tea also offered daily. We were never disappointed, the food here is delicious and beautifully presented. Everyone who works at The House are just some of the loveliest people we have ever met, and they work so hard to make sure you have the best time. Constantly asking if you need drinks or anything else come to that. Ice creams, cold towels and even sun lotion were offered daily. Special mention and please say hi for us to Kimella, Kwezi,Sophia,Agnes,Andrew, Denis and a big shout out to Ray who made us his special recipe cocktails and is just a great guy to chat too. I had a really good reflexology massage from Charlie on the beach $60 but worth it. The included watersports are a huge benefit - take advantage of the hobby cat and enjoy being taken up to have a look at Sandy Lane Hotel and a bit of the coastline too. Good snorkeling right from the beach. No crazy rush for sunbeds at all while we were there and while the pool isn't huge its plenty big enough. In a nutshell its the perfect place for a relaxing holiday and we cant wait to go back!
Great hotel clean great service definitely coming back 👍👍
I had a wonderful experience. The staff made it extremely enjoyable. They were very friendly, accommodating and kind. Andrea, Chantal, Rico were exceptional. The food was a bit overcooked but there were some dishes that were very good. The resort was clean and well kept. I like a quiet, relaxing vacation and this resort did not disappoint.
This will be a long review. Starting with management. Jason Jordan and Nadia Shockness are assets to this organization. From the time we arrived we felt appreciated and loved. Everything was in place to make our anniversary and my husband’s birthday an exceptional experience. The staff from housekeeping to food service displayed excellent service. The food was excellent. The surprises in our room were beautiful. Turn down service every night we stayed. As well as an extremely clean room. The amenities were really great. Stacy in the spa did an excellent job with our massages. Congratulations on a job well done.
Incredible service, outstanding water, everything you could ask for from an adult only hotel.
The House is a wonderful boutique, Adults Only, all inclusive hotel with White Lotus vibes located on the desirable west/platinum coast of Barbados. The staff members were kind, friendly, and attentive. The pools were small, but refreshing. Snorkeling right off the beach was amazing the further you went away from shore. The bar kept drinks flowing. We went during the down (wet) season so there weren't many guests which was perfect for us. The only cons were the Italian restaurant on site was closed for major (demolished) renovations. In addition, four of the seven "sister" hotels that you can go to as part of the all inclusive benefits were also closed for renovations. The Bonvoy website did not mention these closures. One day we took the water taxi to the family friendly The Waves hotel (a sister hotel) for a few hours to ride jet skis and have drinks. We were very thankful we stayed at The House which is a more luxurious resort. The House is simply a fantastic place to stay while in Barbados!
the room was comfortable and water front view. the housekeeper came twice a day. there was only one restaurant but menu was different every day. the food was amazing.
Amazing service, food was EXCELLENT especially for an all inclusive resort. Rooms were immaculately clean, spacious, and well maintained. Beach is beautiful with plenty of seating options. We will certainly be back!
My partner and I stayed at The House in July, and oh boy are we glad we did. From the minute we walked through the arched entrance we were met with a view of the Caribbean Sea and quickly greeted by Shanae and Jason. From this point it was clear this was going to be an excellent holiday. The room was beautiful, spacious and spotlessly clean with fantastic sea views. The hotel has a fantastic atmosphere relaxed, informal and friendly with the staff continually looking after you with drinks, ice cream, cold towels, fresh fruit to name a few. Breakfast was buffet (quality buffet) with a la carte for lunch & dinner - all the meals were excellent. The setting is wonderful but it’s the staff that make a real difference, all of them from gardeners, maintenance, housekeeping, bar, restaurant, spa, front of house and management, yes a long list but they are all great and make a real difference. Special mention to Wade and Andrew who made us laugh on a daily basis and Shanae at front of house for everything, especially for finding us the perfect sunset cruise. Finally, Jason who went above and beyond to make our holiday truly special. We are already planning our next visit. Thank you.
Fabulous……. Look forward to returning after our unfortunate timing. Jason is a true professional and very understanding. He fixed our issue. Beach shoes required as a bit stoney after the storm washed sand away but you can’t do much about that. Staff are brilliant, food and drink delicious.
Where to begin!!! My partner and I needed a get away, he booked The House Elegant because the reviews where the best of places we looked at. All I can say is it exceeded our expectations! Sheena!!!!! Sheena!!! Sheena!!! When you arrive ask for Sheena and give her a hug for me! Outstanding service, preferences she did not forget ( none of the staff did) Wade, Nadia, Agnes, Andrew just above and beyond. The good was consistent, delicious and seasoned well, which is very difficult to achieve in a resort with so many different palates from all over the world. The resort is clean, views are fabulous and the intimacy allows you the ability to get to know the other guests and relax. We will definitely be back, if I did not mention you. Know that we appreciate all the staff! Simply Chefs Kiss!
We stayed at The House, in June/early July 2025 for 10 nights and it was exactly the serene, boutique escape we’d hoped for. The resort is small but luxuriously curated, laid‑back elegance with champagne breakfasts, sunset canapés and plush loungers right by the sea. Our Ocean View Junior Suite had the most amazing king-sized bed, modern bathroom, minibar, coffee machine (we also asked for a kettle), iron & board, lots of power outlets and USB/C adapter, as well as a private balcony with wow‑worthy views. The room was spotless and housekeeping offered a thoughtful with a turn down service, ample towels and toiletries. . Food and drinks? Simply amazing. We loved the à‑la‑carte meals, especially the Saturday lunch BBQ, and all‑day bar access with delicious cocktails, especially the Veranda! Some nights there was also low-key musical entertainment over dinner. Although the storm damage has reduced the size of the beach there is still ample room for guests and more than enough sunbeds - no early owning towel run needed. Beach towels are freely available as well as sunbed drinks service, cold towels, fruit and treats. The sea itself was just perfect - take or hire snorkels & enjoy the abundant marine life just steps from the shore - and although entry to the sea immediately in front of the hotel is a little stoney, walk 15 seconds to the right for a sandy walk-in! Activities were plentiful yet low‑key: yoga, paddle‑boarding, small catamaran, spa treatments and the included 30‑minute jet‑lag massage. We also snagged a spot on the water taxi to check out the sister property, Waves, for a buffet lunch. The Treasure Beach hotel, just a 3 minute walk away, houses the gym we used and is the place to grab a book too. But it’s the staff who truly set this place apart - genuine, warm, attentive, and full of humour. We wont ‘shout-out’ anyone (for fear of missing someone) because they were all amazing & made us feel right at home. We haven’t seen the hotel before the refurbishment so can’t compare, however I will say its modern, stylish and comfortable, and Panda the cat is still here! There isn’t a lot to do in the immediate area however use a yellow bus ($3.50) & ride with the locals to Holetown, or visit Oistins on a Friday evening using the transfer organised by the hotel (pre-book). We pre-booked a tour at Mount Gay rum distillery - worth a visit and you’ll get to see the island on the way too. Rating: 5 / 5 – We plan to return soon.
The recent refurbishment of the hotel by Marriot is excellent. The rooms and bathrooms bright and fresh, dining area revamped , new bar area and lovely garden areas. The all inclusive food and drink should suit every palate, the choices excellent and the Saturday bbq lunch is a highlight. The House staff go above and beyond with their wonderful service- this has always been a key point with us and continues to be so.
If I could give more than 5 stars, I absolutely would! The House by Elegant Hotels in Barbados is a true gem. From the moment we arrived, we were welcomed not just as guests, but as friends. The service was outstanding – warm, professional, and always attentive without ever being intrusive. The welcome massage on arrival was such a thoughtful touch and immediately set the tone for a relaxing stay. Our room was immaculate, spacious, and tastefully decorated, with breathtaking ocean views that we’ll never forget. The beach is just steps away, with comfortable loungers and excellent beachside service that made it hard to leave! Breakfast each morning was fresh and delicious, and we absolutely loved the afternoon tea and sunset cocktails by the water – those were some of our favorite moments. The overall atmosphere is peaceful, elegant, and perfect for a romantic and restful escape. If you're looking for luxury, tranquility, and exceptional hospitality, The House is the perfect choice. We can't wait to return!
What a fabulous holiday it is quite small boutique hotel ,adults only you could visit two other properties in the brand but a few other hotel are undergoing refurbishment Probably one of the best holidays we have ever had the staff were amazing they became friends the only way I can describe it is "home from home with fabulous weather, waited on hand and foot, lovely food so chilled , either do stuff if you want or not" There are so many names I apologize that I cannot remember them all There is Andrew aka "Trevor Nelson "Pat, Agnes, Stacy, Sophia the wonderful bar staff the lovely guy who brought us drinks and cold flannels whilst we lazed by the pool in fact everyone who we met and behind the scenes were wonderful My husband is celiac the chef and staff were wonderful and made him feel very special arranging meals for him The atmosphere at the hotel was so friendly we chatted with other guests around the bar and during lunch and dinner everyone seemed so happy to be there including the staff We will be going again and recommend the House highly I do really hope the same staff are there on our return Thank you everyone
⸻ Our stay at The House was absolutely wonderful! From the moment we arrived, the staff greeted us warmly and ensured we had an exceptional experience. Every detail, from the beautifully elegant room to the overall ambiance of the property, exuded class and sophistication. The food was amazing—especially the dinners, which were truly exceptional. Each night featured a new menu, and we even had the opportunity to speak with the chef to share how phenomenal everything was. We also spent some time at the spa, which was exactly what we needed for our couples’ rejuvenation week. Above all, the entire team excelled in hospitality. Their graciousness, attentiveness, and warmth made them a sheer joy to be around. A special mention goes to Pat for the incredible omelets and conversation each morning, and to Kwesi for always making sure we had everything we needed by the pool. The staff truly made us feel at home—like part of the family. We absolutely loved our time here and are already looking forward to coming back!
Great to stay at the House after the refurbishment. Quite a contrast to last year and so good to see that most of the staff were there. Almost like coming to stay with friends, as the staff are a great bunch of people. Food is good and in good proportions. A couple of comments about the room which was a 1st floor Ocean View, would benefit from seating in the room, as the balcony is too hot in the afternoons. Also, before the refurb, the balconies had a drying frame (airer) where swimming costumes could be put out to dry. We did suggest this to the receptionist during our stay, as an improvement. Otherwise, they were draped over the balcony wall. The beach and sea have suffered from the ravage of the October 24 hurricane with a lot of rough areas on the sea bed, so reef shoes are recommended, but as the beach and sea are public areas, not under control of the hotel. Similarly, a buoyed area for swimming and snorkelling would be beneficial to keep the jetskis away from swimmers. Nevertheless, hope to go back next year.
My most memorable part of my stay at 'The House' is the employees. Every one of them , from bartenders to restaurant staff were so kind and helpful in every possible way. A few standouts were , Agnes and Pat ( kitchen ) and Kwesi who did so much to make the guests comfortable. The rooms were exceptionally clean and the beach was beautiful. We also loved the gourmet food. We're hoping to make it back here in the next couple years.
We booked a Junior suite for a week in early May. We arrived at lunchtime and warmly greeted by Anthony who was ever present by Reception. The room was already available for us which was really appreciated after a long flight from the UK. It was on the ground floor a short distance from Reception and opened directly out on to the pool and views beyond out to sea. It had obviously benefitted from the recent refurb and had everything you might require….air conditioning, lovely king size bed, coffee machine, well stocked fridge, free wifi and USB charging points. The food was simply exceptional……the usual self-service champagne breakfast, three course lunch and dinner. Dietary restrictions could usually be accommodated. A free bar operated all day and offered premium spirits, beers and a huge range of cocktails cheerfully served up by Devere, Wade and Denis. The waiting staff were fantastic without exception. Special thanks to Sheena, Agnes, Rico, Andrew and Heather…and others I have missed! The hotel was not fully occupied so there was no problem finding sunbeds and the modest pool was rarely used by more than a handful of people at any given time. Full marks to Kwesly who was always circulating to make sure you had drinks and lollipops! There is a water taxi which regularly runs between the House and two other hotels in the group…Treasure Beach about five minutes one way to the north and Waves, 20 mins to the south. Reception can book you into the restaurants at either and the water taxi stops at all three without booking…just stand on the beach! The beach in front of the hotel is relatively narrow and the sand quite hard on the feet as others have said. More adventurous folk were borrowing the hotel goggles etc and found some good snorkeling just offshore. On our last day we were able to keep our room until our taxi came at 15.00 instead of the normal 12.00…this meant we were able to make full use of our last day. There were some minor downsides during the stay. A digger working on the adjoining building site was creating some noise and disruption but this will be short lived once the works are complete. Rooms close to the central reception and dining area could be quite noisy from 6.00 am as staff arrived for work and started pushing trolleys around. The room doors would benefit from more sound proofing or ideally an extra internal door to create a lobby area. We did get some mosquito bites in the room at night but the cleaning staff then sprayed twice daily which fixed the problem. Overall though these are minor issues which did nothing to affect a fabulous stay.
We will be back! The service and people here- exceptional. From Wade and Deven at the bar (and everyone), Andy “Tupac” resident handyman and Jack of all trades, front desk staff, Richelle (amazing) Shalei at front, Anthony, Troy - Sheena and Alison, all the lovely servers, and - the egg lady Pat- who also does first aid (as needed) she is literally the sweetest human, literally everyone was amazing. I cannot say enough good things. We travel a lot, and WILL come back. So relaxing, so lovely and newly renovated! Walking distance from so many lovely spots- Sandy Cove, and the Cliff. We didn’t have time to try any of the included water activities but something fun to look forward to next time. When small things happen, you don’t need to ask or say a word, the staff are on it, and work to ensure you feel valued. Although the room was fabulous, rooms facing the ocean, food solid for an all inclusive, wine list solid for an all inclusive and great cocktails, the best part was the people. Hands down, the people. And of course the complimentary massage! Stacy/ amazing. Typically these massages that are comp’d at all inclusive are subpar, and they push add ons. The massage was so professional and relaxing. No added pressure to do anything more. But for sure, when I go back, we will spend more time in spa! Definitely recommend for a quiet relaxing pampered get away.
I can't rate this hotel highly enough. having been recently renovated it was amazing. The room was a great size with a clear view of the poolside and the sea. The layout of the hotel was easy to navigate although be mindful there are no lifts so if you have mobility issues pick a room on the ground floor. The place was clean and kept so. The food is plentiful and of very good quality, you won't go hungry. What really makes this hotel is the staff, they are so friendly and welcoming. Some to mention are Andrew in the restaurant along with Shontel, Sophie and Agnes, Wade in the bar and Kwesly who ensures you don't dehydrate by the pool brining drinks, lollies and cold towels. The small size of this hotel enables you to makes it feel like a large house so you quickly make friends with guests & staff which all adds to the experience. I highly recommend this hotel.
As the title suggests, this was not our first visit to this truly outstanding hotel! And yes Panda (the cat) is still there, following the refurbishment. We first visited The House in April 2024 and stayed for 2 weeks. Yes the room was a bit tired looking, but nevertheless, the room and the whole hotel was clean, the food was delicious, the cocktails were superb, but it was the staff that really made the stay special for us. So we had no hesitation in booking again, knowing that the hotel would be having a refurbishment before we next planned to visit. Note that this is now a Marriott branded hotel, and not an Elegant branded hotel. We stayed for 12 nights from end of April to beginning of May. We were welcomed at the airport, and fast-tracked through customs to a waiting taxi, and our arrival at the hotel was very warm and friendly. I had already been in contact with Jason prior to our arrival, and he was there to greet us, and we were then blown away by how many of the staff we saw last year, and who also remembered us! We had a ground floor ocean view room which leads straight out to the pool. The refurbished room is beautiful, and it very much met our expectations. My one and only niggle during my whole stay, there was no corner basket in the shower to put your shampoo and shower gel etc., but Jason assured us he was on to that! The food on the menu for lunch and dinner was even better than last year. Had a chat with the head chef, and it was evident that he was really passionate about his job, and that is reflected in the attention to detail of the presentation, and quality of the taste of what he and his team produced for us each day. On one occasion the dinner service was a bit slow, but hey if you're going to put lobster on the menu, nearly everyone is going to want to have it right! We also dined out on a couple of occasions, can definitely recommend Tides, and QP Bistro. In both restaurants we were extremely well looked after. Its a shame that the adjoining restaurant, Positano, was not available. Sadly last year's hurricane took care of that! But instead they will be building a new beach bar, and we look forward to seeing that in the future. Yes, we intend to return for a third time! When we stayed the sunbeds were plentiful, both on the decking area, by the pool, and on the beach. The complimentary non-motorised water sports are available on the beach, and the water taxi is running between Treasure Beach, The House and Waves. Recommend trying the other hotels at lunchtime, they are ok, but they are not as good as The House! Lastly, the real reason we love this hotel. All the friendly, attentive, hard working staff that make you feel so special. Have to name a few that we got to know last year, and who touched us again this year, Andrew (yes i have eaten a kebab since I got home and i did think of you, damn it!), Wade and Dennis make the best cocktails, just don't ask Dennis to sing! And Sophia catered for anything we wanted at breakfast, lunch and dinner. Jason, the manager was first class throughout. To have all of them embrace us as we got the taxi to the airport to get our flight back home was extra special. Jason has a fantastic team of people here, and we cant wait to see them all again. Thank you!
The minute we arrived at the house we was blown away by how stunning this hotel is , looking through the archway and seeing the sea is beautiful. Rooms have all been renovated and were brilliant , we chose an ocean view room which was worth the extra . From the management team to the omelette lady the workers truly make this place work . If you fancy being pampered this hotel is for you . A short walk up the road is Rihanna’s mansion and sandy lane hotel which is lovely for afternoon tea . On a negative note there is no restaurant ( positanos ) next to the house which holiday groups are advertising, beach is very small ( Mother Nature to blame I know ) The tamarind next door is being renovated but doesn’t impact your stay occasional noise . Even with these negative areas we had a super time infact our best holiday ever . Thankyou to all of you Jenny & Gary xx
I was a little worried about this resort because of the construction going on at some of the Marriott properties but it wasn't too bad at all. There are several beach chairs and umbrellas on the beach, and we didn't sit next to the construction. Regardless, it was minimal. Overall, the food was excellent, and the staff was outstanding. The only reason I gave it 4 out of 5 was because the beach, once in the water was rocky and the beach is very small and there's not much walking you can do. Also, the pool is small. There isn't a pool bar or hot tub so if you're looking for that, this isn't the place for you. Overall, the vibe was more romantic; there were mostly couples. You see the same people every day which is nice if you want to make friends. The water pressure was very weak but otherwise, the rooms are new, and our view was good. Everything at The House is included so there's no cost for anything except jet skiing. Tipping is weird you can either tip throughout your tip or just tip at the end but the only 'bill' you get is for dinner. I would definitely go there again and probably try another beach for a day.
This place still seems to be working out the kinks. It feels like a soft opening. The hotel is terrible at communicating to guests about all the amenities that are available. What I learned I’ve learned from other guests like the afternoon tea service that is available but you need to ask for it. The water activities are complimentary and available daily but you need to request it so they bring them over from the other property. When the sea is rough the water taxi does not run but the hotel does not tell you that. They were shooting new promotional photos and videos for the hotel during my stay so if you happened to be in the only restaurant, lobby, beach front, etc. guests were asked to move. None of this was communicated to guests ahead of time. The beach in front of the hotel is small and full of rocks so it’s extremely difficult to get in and out and you definitely need water shoes. There is not much of a beach so if you are looking for soft sand without rocks and coral, stay elsewhere. We also found the dinner service to be extremely slow and it sure why we had to sign the meal checks every time, for tips perhaps??. On the positive side, the food here is pretty good and completely surprised me as I was not expecting it from AI. The staff here is amazing especially Wade the bartender and Pat the omelette lady at breakfast. I cannot remember everyone’s names but every server and attendant I encountered was friendly and helpful. Rooms are nice and the bathroom is beautiful but can get stuffy due to the lack of AC. There is only a mini split in the bedroom. The beds are typically Marriott quality and comfortable. The morning and evening turndown service is great and the towels are replenished frequently. One big gripe I have is the false advertisement on the hotel website. There is no gym or other restaurants at this property so the website should say it’s still being built or take down the photos. The management team also needs to do a better job letting the guests know when there is limited access to amenities and facilities to set expectations. Despite some of the issues I encountered, I had a fantastic time in Barbados and would come back due to all the friendly people and feeling safe getting around. Even the reggae bus was an experience that everyone should try.
We stayed at The House 5 years ago and were looking forward to returning for the reopening to see what improvements had been made since Marriot carried out a refurbishment . We were blown away ! The new fresh decor and furnishings both outside and inside are a great improvement . The staff as lovely and friendly as ever and it was very special to see Andrew again , as always making The House an exceptional venue with First Class service . We weren’t sure about AL but executive chef Hans runs a super kitchen and very few dishes are repeated , despite our 2 week stay. If you’re looking for a 5 star adults only relaxing place to chill then go stay at The House , it’s fabulous !
From the moment we arrived we knew we were going to have an amazing holiday. We absolutely loved everything about The House! The Staff are amazing and can’t do enough for you. Big shout out to Aggie, Wade, Andrew, Dennis, Kobia, Jada, and honestly ALL other staff that looked after us! You guys are the heart of this hotel! Rooms are huge, mini bar plentiful, plenty of sunbeds, lovely breakfasts (big shout out to Pat!!!) The lovely ambassadors sorted out any reservations we wanted to make at restaurants on the island, arranged taxis for us and came round every morning to see if we needed any help with anything at breakfast. We celebrated our 50th and 60th birthdays while there and it was the best holiday we could have had. Food was plentiful and very good with ala carte lunches most days… they will even make a picnic up for you if you go out in a car for the day! Thank you so much for making our holiday amazing to all staff at The House! I even cried on the way to the airport 🥲 The only slight worry is after the refurb you may price us out and we won’t be able to visit…that really would be a shame. Keep it real Marriot!
I am incredibly disappointed with the management of chain ElegantHotels. We had a confirmed booking, but they changed our hotel last minute, offering us their sister property, The Coral, the house etc. This was extremely inconvenient and caused a lot of stress as we had planned everything around staying at The House. To make matters worse, communication was dreadful. They took ages to reply to our emails, leaving us in the dark and anxious about our accommodation. This level of service is unacceptable, especially given the reputation and cost of staying at such an establishment. I sincerely hope our stay improves, but this has left a very bad taste in our mouths. Avoid if you want a hassle-free vacation.
I am not going to comment on the structure, fabric and aesthetics of this hotel, as it is due to be refurbished soon and, hopefully, this will improve its tired appearance. I hope, however, that any improvements that are made, will not be to the detriment of this amazingly friendly,yet intimate hotel. The food at many all inclusive resorts leaves a lot to be desired, but the menus here are varied and of a very good standard. Only the occasional buffet and barbecue were a little . disappointing, with limited choice. There were a small number of premium spirits not included, but nevertheless,the standard of cocktails was excellent. Situated right on the beach, water sports are included,as is a water taxi to take you to sister hotels where all inclusive applies for facilities and dining. This is a small hotel with a big heart. Please don’t change too much, especially your staff who all went above and beyond to make our stay very special.
We stayed at The House for 10 days in March this year as a couple. This is one of the best holidays we’ve been on and it was absolutely the staff and the homely nature of this hotel that made it for us. The rooms in the hotel are due to be refurbished so we’re a little tired, but this did not affect our stay at all! Comfiest bed I’ve ever slept in! The breakfast was amazing every single day and the evening meals were well presented with good options. Most evenings were a la carte and we particularly enjoyed the fact the menu was displayed for each evening at the start of the day. We anticipated that we’d use the dine around programme with Elegant but ultimately the menus always looked so delicious at The House that we didn’t end up leaving, apart from the night when we enjoyed a lovely meal at Positanos next door. Cocktails were expertly prepared and ambassadors were always on hand by the pool and on the beach to bring drinks, ice lollies and cool towels as well as the occasionally pots of suncream! We noticed after a few days that ambassadors learnt what drinks we liked and had them ready for us before we asked, which was a wonderful touch. My partner doesn’t drink alcohol and they made some wonderful none alcoholic cocktails for him. One stand out experience of the resort was dressing for evening cocktails and canapés on the beachfront before a dinner in the open air of the in-house restaurant, which was particularly romantic. Absolute shout out to the wonderful chef/s both behind the scenes and in front of the barbecue. My partner eats meat and fish but I am vegetarian and there were always great options for me. There was usually only one veggie option on mains and starter each day but they were always delicious! The staff really make this place, they were attentive, on hand whenever you needed them and such a good laugh! The ambassadors, bar staff and extremely hard working manager always went a step above and beyond for guests, but most importantly they were approachable and friendly in a genuine way that made this hotel the most homely place we have ever stayed. It is not easy to get a balance of luxury and homely but The House impressively achieves this. We already can’t wait to come back again once the rooms are refurbished. It’s hard to single out staff as everyone was so wonderful but we wanted to do a big shout out to all the staff on the egg station at breakfast (especially to Pat who gave me directions, recommended pans to my partner and generally chatted about life each morning with us) and to Jason, the hardest working manager I’ve ever met. Can’t wait to go back!
We stayed here last year and 10 days wasn’t long enough. So this year we visited end of May for 14 days. Leaving was still a wrench!! The staff here are among the best we have ever experienced. The hotel is a perfect small oasis with impeccable and fun loving staff - Andrew/ Wade - too many to give a shout out. The champagne breakfasts are great- the ladies doing the fresh omelettes and eggs deserve a shout out too. The beach staff were so attentive water / drinks / cold flannels and ice lollipops. Jason the manager sorted out a few issues for us in a quiet and ultimate fun way. Looking forward to being back next year
We have been visiting this wonderful island for over 30 years and can definitely say this the best and most welcoming hotel we have ever stayed at. The service and food exceptional. Big shout out to Wade who makes a real Dark & Stormy. Andrew, Agnes and Kobia all top people, along with many more. We'll be back next year after the refurb and hope the same people will be there, they make this hotel great. Keith & Linda H
We spent 9 wonderful days at The House having been relocated there from Treasure Beach Hotel (due to refurbishment overrun) like several other guests we met. We were made to feel very welcome on arrival with a lovely rum punch! We enjoyed most of the food from the plentiful champagne breakfasts, lunches, and evening meals - favourites included the grilled BBQ lunch which included lobster, steak, shrimp etc, and the Taco Station lunch. There was live music at dinner on several evenings which was good however it did finish very early -perhaps it could be extended a little bit beyond dinner or at least have a little music playing in the background ? Drinks were plentiful with drinkable house wines and fabulous cocktails- however spirits such as gin and whisky were not premium brands so you do have to pay extra if you want something other than Gordons Gin or Grants Whisky. The whole ambiance is relaxed, friendly and chilled -the ambassadors (staff) are wonderful and most seem to enjoy working there -always happy to help or chat! Drinks, iced water, fresh fruit, ice lollies and even sun cream were delivered every day to your sunbed by one of the ambassadors! No problem getting a sunbed during our stay as the hotel now seems to have extra ones available if needed. Big thanks to Wade, Shane (no 1), Rico, Kobia, Kwesi, Andrew, Dennis, Sophia, Patricia, Handy Andy & all the others (far too many to name as they were all amazing). There is also a weekly Managers Cocktail party which provides an opportunity to meet and chat with the management team, and Jason (hotel manager) was also visible around the hotel during the day. Also have to mention the hotel cat, Panda, who is adorable and definitely the ‘Boss’ ! As other reviews have mentioned the rooms are very dated and long overdue a refurbishment -we had a one bedroom suite with plunge pool and while it was spacious and relatively comfortable, it definitely needs an upgrade, particularly the bathroom. We understand the refurbishment of the accommodation is due to start in July and this should make a big difference. Overall, we had a wonderful, relaxing holiday in this small and friendly hotel with its fabulous location overlooking the beautiful turquoise sea. Hopefully the renovations of the rooms will add a touch of luxury to the experience in the future but that the hotel will still retain its Bajan charm and the friendly and attentive service provided by its staff. Thanks to all at The House for a memorable holiday!
We had seen a few reviews about The House, we could agree with the place being tired, but could not find fault with the cleanliness of The House. We found the food excellent, we had different meals most days and nights and couldn't want anything better. The staff were excellent from service inside to outside, and wanted you to enjoy your stay. Whilst outside enjoying the sunshine, Shane was just brilliant bringing round suncream, water, fruit, ice lollies and obviously a lovely cocktail. We went on a cool running catamaran sunset cruise which we enjoyed(missed out on senset) but enjoyed snorkeling and the food on board was again excellent and the crew again got involved and wanted you to enjoy. Also decided to do a island tour(beautiful Barbados) Charles our minibus driver was really knowledgeable about the islands history and also about the island in general. Back to The House, speak to the staff and you will find you get more out of your break. Dennis, Wade, Andrew at the bar, shafeek, shocarra, Agnes, Shane service, Mariner boats snorkles etc. That's just to name a few they were all wanting to help. The only thing we were not really looking forward to our 8 hour plus flight back but even that wasn't too bad. Just a lovely break.
Food and staff are excellent
Beds too close together on beach
Position.
The food. Not enough tables available in the restaurant Alcohol was local blends. No bathrobes.
We thought the breakfast was delicious. They had a omelet station, fresh fruit every day, bacon and pancakes, yogurts, carrot and beet juice. The staff was very nice and making sure our coffee and water was filled.
Everything was good.
it was fine
the property is tired
Proximity to a beautiful beach. the staff and the sun loungers and all the added bonuses.
the shower and baths in the room are dated.
Staff
I was charged twice what I should’ve paid. Still waiting for refund. Terrible customer service.
room was a suite and good
very disappointed with the quality of the Hotel . The rooms are shabby and in need of revamp. There are no bath robes provided.
location/ staff/
Very tired! It needs a complete renovation.
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
7.9/10Standard quality for this hotel tier.
Service
7.9/10Staff described as very professional, friendly and attentive—greeted guests warmly, carried luggage up stairs and looked after guests throughout their stay.
Location
7.9/10Seafront/ocean-view location praised; small beach area has been diminished but still accessible at low tide and the terrace/pool area is appealing.
Room Quality
7.9/10Rooms described as beautiful with ocean views, comfortable balconies and ample space and storage; ground-floor options with direct pool access noted.
Amenities
7.9/10Facilities highlighted as great—sunbeds, terrace and pool are appreciated; no lift in the three-floor hotel although staff assist with luggage.
Value for Money
7.9/10All-inclusive offering (most drinks included, champagne breakfasts noted) and flexible food options give a strong sense of good value.
Food and Beverage
7.9/10Food described as brilliant with plenty of choice and staff willing to accommodate preferences; many drinks included and cocktails/wines praised.
Overall Experience
7.9/10Overall very positive stay—small, attentive hotel feel, excellent staff and facilities; guests express eagerness to return.
Luxurious retreat with all-inclusive amenities tailored for adults, featuring a private resort atmosphere and a focus on relaxation.
Ocean-view junior suites offer balconies and sea vistas, complemented by in-room comforts like coffee/tea makers and minibars.
Situated near Paynes Bay Beach and within walking distance to Sandy Lane Beach for easy shoreline exploration.