Atatürk Büstü
Atatürk Büstü, 17-58, Geyikli, Turkey- Memorial
English
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About this hotel
Luxurious Accommodation with Stunning Views
Modern Amenities and Activities
Convenient Location for Exploring Historic Sites
Experience a luxurious stay at Helen Troya Hotel Geyikli, offering a seasonal outdoor pool, free private parking, and beautiful mountain views. Enjoy modern amenities like free WiFi, room service, and a 24-hour front desk. The hotel's restaurant serves delicious meals, and the bar is perfect for relaxing drinks.
Indulge in comfortable rooms with air conditioning, flat-screen TVs, and private balconies. Start your day with a diverse breakfast selection. Have fun with activities such as billiards, table tennis, and tennis. Conveniently located near Ancient Troya National Park and Troy Ancient City, this 4-star hotel is the perfect base for exploring the area.
Book now for an unforgettable experience at Helen Troya Hotel Geyikli.
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Important Information
Kindly note that when booking 3 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 15, 2026 until Mon, May 31, 2027
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Garden
Pets allowed
Lift / Elevator
Laundry
Cycling
Safety deposit box
Fax/photocopying
Soundproof rooms
Meeting/banquet facilities
Tennis court
Table tennis
Billiards
Private parking
Outdoor pool
Private check-in/check-out
Daily housekeeping
Designated smoking area
Accessible parking
Shared lounge/TV area
Minimarket on site
Outdoor pool - seasonal
Kids' outdoor play equipment
Water park
Pool with view
Kid-friendly buffet
Pool bar
Outdoor furniture
Sun loungers or beach chairs
Picnic area
Wine/champagne
Sun umbrellas
Kids' pool
Tennis equipment
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Face masks for guests available
24-hour security
Security alarm
Thermometers for guests provided by property
Key card access
Live music/performance
Room Types
Deluxe Double Room with Balcony
Up to 2 guests25 sqmQueen bed (151-180 cm wide)
This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
25 sqm
Garden View
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingSlippersSatellite channelsElectric kettleWardrobe or closetLinenUpper floors accessible by elevator
King Suite with Balcony
Up to 3 guests100 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a seating area as well as garden views. The unit has 1 bed.
Sleeps
Up to 3 guests
3 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
100 sqm
Garden View
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerSeating AreaToiletPrivate bathroomHeatingSlippersSatellite channelsElectric kettleWardrobe or closetLinen
Family Triple Room, 1 Bedroom, Lanai
Up to 3 guests32 m2Queen Bed (150-160 cm wide), Twin bed (90-99 cm wide)
1 Queen Bed and 1 Large Twin Bed
344-sq-foot soundproofed room with a lanai
Internet - Free WiFi 25+ Mbps
Entertainment - 110-cm flat-screen TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Laptop workspace, phone, and window screens; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking, pet friendly
Sleeps
Up to 3 guests
3 adults · 1 children
Beds
Queen Bed (150-160 cm wide), Twin bed (90-99 cm wide)
Room details
32 m2
In-room amenities
MinibarTVTelephoneAir conditioningHair dryerDeskPrivate bathroomHeatingSlippersSatellite channelsElectric kettleWardrobe or closetToilet paperBottle of waterShampooWheelchair accessible
Deluxe Suite, Lanai
Up to 2 guests100 m2King bed (151-180 cm wide)
1 King Bed
1076-sq-foot soundproofed room with a balcony/patio
Layout - Bedroom
Internet - Free WiFi 25+ Mbps
Entertainment - 110-cm flat-screen TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, bathtub or shower, slippers, and free toiletries
Practical - Laptop workspace, phone, and window screens; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking, pet friendly
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
100 m2
In-room amenities
MinibarTVTelephoneAir conditioningHair dryerDeskPrivate bathroomHeatingSlippersSatellite channelsElectric kettleWardrobe or closetToilet paperBottle of waterShampooWheelchair accessible
Deluxe Family Room
Up to 3 guests30 sqmTwin bed (90-130 cm wide), Double bed (131-150 cm wide)
This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit has 2 beds.
Sleeps
Up to 3 guests
3 adults · 1 children
Beds
Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
30 sqm
Garden View
In-room amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioningHair dryerToiletPrivate bathroomHeatingSlippersSatellite channelsElectric kettleWardrobe or closetLinenUpper floors accessible by elevator
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(258 total)
Provider-sourced guest reviews.
9/10
Reviewed Sep 4, 2026Instalaciones excelentes. Piscina. Juegos.....
Ubicacion lejos del pueblo y de la costa. Fumadores empedernidos en la piscina.... Una guarrada
9/10
Reviewed Aug 10, 2026Bel établissement avec un personnel super gentil. Le repas pour le diner est proposé pour 20 euros. C'est généreux et très bon. La chambre est confortable. Une piscine est à disposition mais attention aux heures d'accès
4/10
Reviewed Aug 7, 2026Prima zwembad, leuke locatie.
Heel harde matrassen, harde muziek de hele middag bij het zwembad, tot in de hotelkamers te horen, stinkende badkamer, WC's die niet doorspoelen, oud brood bij het ontbijt, afgekoelde warme gerechten bij het ontbijt.
9/10
Reviewed Jul 25, 2026Das Hotel ist für Familien mit Kleinkinder perfekt. Für Jugendliche eher langweilig. Ohne Auto wäre unser Aufenthalt in der Gegend Geyikli sehr langweilig gewesen. Mit Auto optimal. Assos und Bozcaada sind gut erreichbar und empfehlenswert.
Handyempfang/Wlan
10/10
Reviewed Jul 18, 2026The breakfast was very good, tasty, I was delighted. The location of the Helen Troya Hotel is in a very beautiful mountain area, surrounded by pine trees, the surroundings are very beautiful. I recommend!
I have no recommendations. Everything was perfectly organized, very pleasant!
10/10
Reviewed Jul 16, 2026We like everything about this hotel: rooms, breakfast, location, personnel. It s our 4 th time at Helen Troya and we would definetely choose it again!
10/10
Reviewed Jul 12, 2026Foarte multă seriozitate din partea tuturor, de la administrator la recepție.
Nu am nici o neplăcere.
10/10
Reviewed Jul 6, 2026Mi-a plăcut absolut totul începând de la recepție, camera, baia , micul dejun, amplasarea hotelului. Este hotelul la care ne cazăm de obicei câte o noapte in drumul nostru spre riviera turceasca.
9/10
Reviewed Jul 2, 2026Micul dejun a fost foarte bun si suficient chiar si pentru persoanele mai gurmande. Piscina curata si locul de joaca foarte generoase. Multiple locuri pentru relaxare in aer liber si multa liniste.
Personalul de la receptie nu zambeste niciodata.
10/10
Reviewed Jun 28, 2026Wir wurden freundlich empfangen und das Hotel machte einen insgesamt ordentlichen und sauberen Eindruck. Da wir in der Vorsaison dort waren, wurde das Abendessen alla carte angeboten. Es ist eine sehr schöne und gepflegte Anlage mit sauberen Pool und ein extra Becken für Kinder mit Rutsche. Wir haben dieses Hotel als Zwischenübernachtung für zwei Tage gebucht und konnten uns gut erholen.
Es war alles zur Zufriedenheit, wenn man kein Auto hat, ist es etwas abgelegen.
1/10
Reviewed Jun 13, 2026Градината
СКЪПО!МРЪСНО!
9/10
Reviewed Jun 8, 2026Хороший отель, очень хороший персонал, красивая природа. Тихо и зелено.
Завтрак был скромный.
7/10
Reviewed May 25, 2026Clean apartments. Decent breakfast.
The apartments need renovation. The parking is around the hotel territory, not in a closed area.
8/10
Reviewed May 16, 2026Довольно не плохо! Завтрак обычный. Персонал хороший, добрый. Парковка имеется и зарядная станция рядом.
10/10
Reviewed May 11, 2026Много хубав и чист хотел! Усмихнат и много вежлив персонал! Храната бе страхотна! Всичко беше много хубаво! Ще го посетим отново.
10/10
Reviewed May 7, 2026Everything was great, and all the staff worked very hard to make our stay as good as possible. The food is excellent, and the view from the hotel balcony is beautiful.
The wi-fi signal is very low or slow and sometimes it can't sustain all the people in the hotel.
8/10
Reviewed May 7, 2026Very pleasant stay.
It was fine
10/10
Reviewed May 7, 2026Oameni extraordinari de primitori , ne au ajutat cu tot ce am avut nevoie. Ne au creat toate condițiile. Mâncarea foarte bună. Curățenie. Sigur m-aș întoarce
10/10
Reviewed May 6, 2026Gazda foarte primitoare,recomand cu incredere!
9/10
Reviewed May 3, 2026Clean and the location was quite lovely.
.
10/10
Reviewed May 1, 2026totul
10/10
Reviewed Apr 21, 2026Erg schoon, hele aardige en behulpzame personeel! De locatie is uitstekend! We komen zeker een keer terug in de zomer.
10/10
Reviewed Apr 19, 2026Идвам за втори път тук и съм изключително доволна.Удобсва,чистота,персонал,храна,всичко е супер.Бих се върнала отново.
10/10
Reviewed Apr 18, 2026We used the hotel as a transit stop. The hotel is located off the highway. The hotel and room were fantastic. The staff were beyond reproach.
Simple breakfast
3/10
Reviewed Apr 16, 2026Nic ciekawego
Hotel miał być 4*, ale zasługuje na 2*. Na korytarzu czuć papierosy, śniadania praktycznie nie ma, obsługi z kuchni nie ma, do picia tylko mocna herbata, nawet nie ma gorącej wody, by ją rozcieńczyć. Do tego kawa z automatu. Do jedzenia... Frytki i jajka na twardo, nawet nie było jajek sadzonych, czy jajecznicy, mało chleba... Tani hotel, ale nie lubię, gdy ktoś reklamuje się na 4*, a standard jest na 2*. Ocena : 1 na 5, do tego personel ledwo mówi coś po angielsku. Zwłaszcza młoda kobieta, pracująca w recepcji.
10/10
Reviewed Apr 10, 2026Man merkt einfach dass das Hotel mit viel Liebe geführt wird. Wir waren eine Woche da außerhalb der Saison. Dadurch war es sehr ruhig und der Pool noch nicht geöffnet. Im Sommer ist es bestimmt noch schöner. Das Team war sehr aufmerksam und hilfsbereit. Unser Zimmer war angenehm groß mit Balkon. Wir haben uns sehr willkommen gefühlt.
10/10
Reviewed Apr 9, 2026Totul a fost super! Administratorul, staff-ul, camerele, mancarea si atmosfera ambientala din acest hotel. Dacă căutați definiția ospitalității turcești, acest loc este răspunsul. Am fost primiți cu o amabilitate rar întâlnită, care te face să te simți imediat 'acasă'. Un moment deosebit a fost cina: o simfonie de gusturi pregătită cu o atenție incredibilă la detalii. Gestul gazdei de a ne servi cu o brânză excepțională ne-a cucerit definitiv. Recomandăm acest loc tuturor celor care vor să descopere sufletul Turciei, nu doar peisajele ei.
10/10
Reviewed Apr 7, 2026O locație de vis, este situata lângă o plantație de maslini, zona liniștită , personal foarte amabil. Totul a fost foarte frumos
Totul a fost ok
8/10
Reviewed Apr 6, 2026Персоналът е много дружелюбен и отзивчив.
Извън сезон храната не е много разнообразна.
6/10
Reviewed Mar 31, 2026Location was good and rooms very comfortable
Staff was absent upon arrival. Came after a 45 min wait. Could not be reached at indicated telephone numbers. The fire alarm beeps every 30seconds. Needs battery replacement. Very irritating. Finally, breakfast was not consumed (bread was old) although I do understand that it was off season with only 2 rooms occupied. But then close the establishment
9/10
Reviewed Mar 26, 2026Sakin bir yerde, F/K oteli, geniş odalar, temiz yatak ve banyo. 4 yıldız bir otelde olması gereken ekipmanların hepsi mevcut.
Sezon dışı gittiğimden kahvaltı biraz zayıf ama yeterliydi. Yine sezon dışı olması sebebi ile olduğunu sandığım şekilde resepsiyonda zaman zaman kimse olmuyordu.
7/10
Reviewed Mar 23, 2026Konum olarak güzel kahvaltı güzel yataklar güzel
Oda içlerinde mini buzdolabı çalışmıyor Klazetler bozuk idi
8/10
Reviewed Mar 16, 2026Хотелчето е прекрасно и се намира на хубаво тихо място. Закуската беше добра и нищо не липсваше.
В банята нямаше топла вода ( дойде чак на сутринта) .
10/10
Reviewed Mar 9, 2026Хотелът е УНИКАЛЕН! Намира се на тихо и спокойно място, обградено с маслинови дървета. Чист въздух и тишина, за хора търсещи спокойствието. Има водна пързалка, 2 външни басейна, парк градина и дестки кът. В близост има 2 магазина, рибарско селище, плаж и лятото работещи заведения. В хотела беше безупречно чисто, нищо не ни липсваше. Персонала беше приятелски настроен и ни посрещнаха с много усмивки. Изпълняваха нашите желания. Чувствахме се прекрасно. Препоръчвам 100% да посетите това уникално място! Благодарим на собственика, че ни посрещна толкова топло и по приятелски, въпреки че не го познавахме. Ще посетим хотела отново и отново! Благодарим мили хора за гостоприемството, и че правите всичко с толкова любов!!!
Всичко ти хареса! Супер хотел, голям паркинг, чистота и красота!
9/10
Reviewed Mar 8, 2026Gérant agréable. Hôtel tout neuf. Bonne wifi. Petit déjeuner complet. Restaurants à proximité pour dîner
Un peu sonore
10/10
Reviewed Feb 13, 2026Zeytin ağaçlarıyla süslenmiş tertemiz habası görüntüsü eşsiz deniziyle güler yüzlü yöneticileri ile her an kendini evindeymiş gibi hisettiren eşsiz bir yer park yeri rahat odalar lux yazacak her şeyin noksan kalacağı bir yer teşekkürler helen teşekkürler tebrikler özlemle 🧿🧿🧿🧿❤️❤️👏🙏
8/10
Reviewed Feb 11, 2026Nu m-am cazat.
10/10
Reviewed Jan 29, 2026Das geräumige Zimmer war warm, obwohl es Winterzeit war (i.d.R. schwierig in dieser Gegend ein warmes Zimmer zu bekommen - daher war ich sehr begeistert). Unglaublich nettes Personal von der sympathischen Reinigungskraft über den entgegenkommenden Manager bis hin zum bodenständigen Besitzer des Hotels. Sehr sauber, WiFi im ganzen Haus vorhanden, üppiges Frühstück, top Lage in dieser geschichtsträchtigen Region.
Es gibt wirklich nichts zu meckern :)
10/10
Reviewed Jan 28, 2026Amazing place, pet friendly, organic food and very friendly staff, Highly recommended. We spent there New Year's Eve and it was unforgettable experience full with traditional cusine and music and great people. Special thanks to Mr. Erol (the owner of the hotel) who was there for us whenever we needed.
8/10
Reviewed Jan 19, 2026Матраците на леглата бяха доста твърди.
10/10
Reviewed Jan 19, 2026Матраците бяха доста твърди.
4/10
Reviewed Jan 15, 2026Bastante decepcionante, sobre todo para ser de 4 estrellas, habrá tenido su momento de esplendor, pero desde luego ahora no pasa por su mejor momento.
Nos tuvieron que cambiar la habitación porque la que nos dieron en primer lugar estaba sin limpiar de los anteriores huéspedes. Nadie habla ingles, El desayuno super escaso y cutre, me imagino porque literalmente éramos 6 personas alojadas en todo el hotel. Y lo peor de todo NO HAY AGUA CALIENTE en las duchas.
10/10
Reviewed Jan 7, 2026Beste Hotel umgebung, für mich
Keine
10/10
Reviewed Dec 18, 2025Value for money, staff and relaxing location in the middle of the olive gardens
7/10
Reviewed Dec 5, 2025員工親切
有蒼蠅
10/10
Reviewed Dec 5, 2025Colazione turca autentica e buona... Camera ed hotel puliti es ordinati!
10/10
Reviewed Dec 2, 2025Чисто, спокойно място. Страхотен персонал, винаги отзивчиви и любезни. Мястото е отлично - едновременно спокойно и подходящо за релакс, в същото време близо до плажа, от който се открояват страхотни гледки, близо до музея Троя и други интересни места. Кухнята е чудесна.
10/10
Reviewed Oct 30, 2025Mi-a plăcut
7/10
Reviewed Oct 30, 2025Totul acceptabil spre bine
Personalul nu vorbește engleza
8/10
Reviewed Oct 29, 2025Soba pristojne veličine, lepi detalji, ogledala, kreveti udobni, dovoljno velika tuš kabina. Pogled na bazen i dvorište, okružen prirodom. Sala za ručavanje lepo koncipirana i prostrana.
Hotel traži renoviranje, verovatno je to i u planu, ispred glavnog ulaza velika gomila građevinskog materijala. Doručak skroman, verovatno zbog malog broja gostiju kuhinja ne radi. Vrata od terase u sobi ne mogu potpuno da se otvore jer je krevet vrlo blizu, pa je mala umetnost izaći na terasu.
8/10
Reviewed Oct 27, 2025за една нощ е добре
трудно се намира
1/10
Reviewed Oct 18, 2025Nada
Era un hotel horrible, anticuado, en medio de la nada, sin oferta de cena, y lo poco que nos sirvieron, bastante malo y carisimo. El personal no hablaba inglés, el baño muy viejecito, todo oxidado, el agua de la ducha se quedaba estancada.
9/10
Reviewed Oct 10, 2025가성비 최고
없음
3/10
Reviewed Oct 6, 2025Era tranquilo
No tenían agua caliente, hacía años que no me había encontrado esto
7/10
Reviewed Oct 3, 2025The staff was friendly, the hotel is nicely decorated, the sheets and towels were clean.
Even if on the hotel facilities description wifi was available and free of charge, in reality there were no functioning wifi anywhere in the hotel. We left after one night, wifi being a must for our working needs.
4/10
Reviewed Oct 3, 2025Locația
Mizerie și mucegai în baie! Cel care se ocupă cu restaurantul a vrut să ne păcălească. Pe 2 porții de mâncare ( sis kebab și kofteci, cu orez și salată). a cerut 40€… Am plecat în oraș și am mâncat… Micul dejun foarte sărac!!!
10/10
Reviewed Sep 29, 2025Mimari yapisi, hijyen, konfor, dogasi, hizmet ve ilgi
4/10
Reviewed Sep 28, 2025Very isolated area
They first send us to non airconditioned units because they have low guest so they did not open the airconditioning, we had to insist to move us to airconditioned unit. Shower had waem water not hot, food was only veggies no meat, no free water in buffet as well
8/10
Reviewed Sep 28, 2025Lokacija dobra. Oko hotela mnogo maslinjaka. Parking. Uređeno dvorište. Bazen lep (u vreme našeg boravka već nije radio što je naglašeno u opisu prilikom rezervacije). Plaža i par restorana u blizini. Sobe čiste.
Doručak loš.
10/10
Reviewed Sep 26, 2025all is ok
7/10
Reviewed Sep 20, 2025Hotel frumos, dar în decădere, Curtea frumoasa
Aici sunt mai multe probleme ,lipsa aerului condiționat în camere. Iar prietenii noștrii nu au avut apa calda în cameră. Pentru un hotel așa mare nu este ok deloc ,mai pretind ca este de 4 stele . Cam de 3 stele cu indulgență, și asta este păcat. Nu am fost mulțumiți.
8/10
Reviewed Sep 18, 2025Wygodne łóżka, fajne ciche miejsce, jest gdzie się zaparkować Bardzo miła obsługa i smaczne jedzenie
Nie działała lodówka, słabo działał internet, letnia woda
6/10
Reviewed Sep 15, 2025Good breakfast, size of the room, balcony
1. The fridge didn't work- personel know about this issue, but they don"t care. 2. Air conditioning didn't work properly- It was hot inside even though the panel was set to 18 degrees. 3. Swimming pool is not available after 7 pm 4. Almost no one didn't speak English - so it was difficult to communicate without turkish langauge.
9/10
Reviewed Sep 13, 2025Personnel sympathique et attentif. Super piscine. Bord de mer sympa à proximité.
5/10
Reviewed Sep 8, 2025Няма нищо общо с хотел 4 звезди - нито хигиената им е на ниво, нито стаите. Бяха ни объркали резервацията явно, но ни настаниха в семейна стая без да доплащаме. Уви, минибарът не работеше, а на терасата имаше някакъв неизолиран кабел, който гръмна, докато валеше. Терасата беше изключително мръсна, а вратата към нея се отваря донякъде и се излиза "на ребро". Липсват какъвто и да е вид завивки, но от към тоалетни принадлежности се бяха постарали - имаше в излишък. Налични са около 12 мрежи за Wifi, но свързването с тях е като печелене на Троянската война. Един-единствен младеж от целия персонал говори английски.
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What guests love
- •Friendly staff
- •Relaxing location
- •Cleansed rooms
Areas to consider
- •Cleanliness issues
- •Poor food quality
- •Limited amenities
Cleanliness
7.29/10Multiple mentions of cleanliness issues and general dissatisfaction.
Service
8.76/10Staff was noted as friendly and helpful in several reviews.
Location
8.8/10Positive comments on location in olive gardens and proximity to beach.
Room Quality
7.75/10Described as having nice details, but some rooms need renovation.
Amenities
7.28/10Mentioned lack of air conditioning and limited breakfast options.
Value for Money
8.24/10Generally good value for the price, though some complaints exist.
Food and Beverage
6.79/10Breakfast quality and options criticized and food service complaints.
Overall Experience
8.26/10Mixed overall experience, cited positives but significant negatives.