Best Western Premier Le Masq Hotel

Déjeuners étaient excellent. Personnel extrêmement disponible et très professionnel, polis……

Excellent stay. Staff friendly, very helpful. Good position 5 min walk from old port. Room was excellent, no complaints at all. My wife would have liked a vegan option for breakfast.

Over the years always fresh , well maintained , excellent staff , quiet , close to railway station and city centre , rooms so well equipped.

Nice and well appointed hotel fairly close to most activities. Well equipped rooms. Agatha and Olivier we particularly helpful.

Stayed one night, good location close to the port,lovely room, nice reception area (and late bar)

A great place to stay in La Rochelle. Modern hotel in a good location to get about. A decent breakfast and facilities.

Inside new

Very nice and modern! Very closed to the harbor, downtown and train station! Easy to park the car

Le Masq had technical issues, so we were re-booked over to a partner property, Saint Nicolas, which ended up to be a very convenient and pleasant property.

Very clean hotel, good location, great staff very friendly and helpful, breakfast is good

Close to train station

Great to get parking. Nightmare otherwise. Staff great. Would stay again.

Excellent hotel, close to centre and railway station. Very welcoming, excellent breakfast.

Large spacious room with comfortable bed. Staff were pleasant and helpful.

Helpful staff, clean and modern room. Quiet area and easy to walk into the centre.

Fantastic hotel in beautiful La Rochelle . Stayed here twice , once going south then on return. Brilliant location with short walk into town. Staff amazing , very friendly and customer focused. The rooms were stunning and parking very easy and secure. Will use this hotel on all future stays in La Rochelle .

About 10 minutes by foot to the old centre. Breakfast was excellent and the room clean but a little dated. Underground car parking good would stay again.

Our first stay at this hotel. Spotlessly clean and very welcoming and customer focused staff . 10/10 …we are back in a few weeks and looking forward to it .

The staff and service were wonderful. Keep up the good work

I’d stay at this hotel again.

Excellent servuce and staff

Nice hotel in good location. Front desk and bar staff were especially friendly and helpful with excellent english.

The room was excellent; freshly decorated, well appointed and very clean. The lobby and reception area needed refreshing, but everything was clean, and the staff was great.

Lovely hotel. The hotel staff were exceptional.

Quiet place

Parking a bit tight, and book before you arrive as slots are limited. With so much available in LR port, the hotel quiet in the evenings. Express breakfast is about right as full version is expensive at €22 against €9.50. Room size OK for 3*.

Clean and thoughtfully laid out room.

The staff were incredibly helpful and friends. The room very comfortable.

The hotel was clean, comfortable and friendly. Some advance warning to help locate the car park would have been useful and the parking spaces are very tight! Olivier gave us a really great welcome with lots of information and advice and it was a short walk into the City - situated close to the railway station but we couldn’t hear any trains.

Super nice place walkingbm distance fron the port.

Superb hotel and facilities. A short walk to the historic town.

Extremely easy parking and nice rooms and central but quiet location. Recommend!

Very handily positioned for the marina and old city, full of bars and restaurants

An excellent hotel located within very easy walking distance of the train station, the city centre and harbour, and yet also in a quiet area. Very helpful staff. Family-friendly.

Nice place to stay for a couple of days

All was as expected of Best Western. I enjoyed my stay there. Thank you to the staff who were pleasant and professional

hotel functional in a quiet part of town but only 10 mins walk to centre....room ok but very small bed which wasnt ideal and not worth the price we paid....staff were absolutely excellent and very friendly.....

No air con and lift didn’t work not good enough when you are on the top floor

It was nice stay at this good location.

Special thanks to the receptionist who helped us when we were trying to find a suitable parking space for our longer than average car - phoning the hotel next door to ask if we could park in one of their spaces. Much appreciated. All staff were very helpful. The hotel is near the train station in a quiet area but an easy level walk to the bars, restaurants, shops etc.

The hotel is very smart, looks modern and is very clean. The staff were all super friendly and the breakfast was just amazing. I do t usually bother with reviews but this hotel was top notch and very handy for the station and city centre

Wonderful hotel in a central location

The property was excellent, room facilities were perfect for a business trip. Staff pleasant and professional. Excellent breakfast

Great hotel at La Rochelle. Good service.

Excellent stay. Made better because of the staff, specially Maria in reception, she went out of her way to make our stay more pleasan. She got us to another room when the air conditioner wasn’t working, helped us with directions, even helped us to find a way to oackage our bikes, and always with a smile, thanks, Maria.

Great location next to the cathedral and perfect place to explore the city from

Great location for a city break.

Lovely hotel although did find the dinner food offering confusing and didn't see anybody use it. Breakfast was fine although service area got crowded at times. Good choices. Service fine and room nice. Only gripe, which I think a number of guests had, was the room air con which was in error mode quite a bit. Bit annoyed with height of car park, which was very low. Couldn't raise the boot fully and scraped the paintwork. Overall though a nice experience. Location was perfect for sightseeing etc.

Our second stay at the Masqhotel was as enjoyable as the first. Our go-to hotel when visiting La Rochelle, especially when travelling with a pet, as the hotel is very dog friendly. A special thanks to Olivier for accommodating our requests and for the valuable insights into La Rochelle and the surrounding region.

It was overall a good experience. The hotel is near the city center. I also liked that the hotel has its own parking. The staff were very friendly. thank you very much.

Great - lovely hotel and perfectly located. The lady on arrival was extremely helpful and friendly. The men at the weekend were OK but definitely a noticeable drop in friendliness.

A great place to stay close the historic area La Rochelle. Very accessible from the train station, the port and the tourist attractions. Rooms are generously sized, and the staff were very helpful.

Clean, friendly great location for La Rochelle old town and on site parking

Hotel was fantastic and only a short walk to the town and station.. Bus 1B goes from the airport to the Train Station which is a few min walk to the lovely hotel

Amazing nc I’ll

Exceptional quality and attention to detail. AC was appreciated. Close to train station and easy walk to old town. Breakfast bar top notch and service friendly and efficient, loved the facility.

Very relaxed and smart hotel. Ideally situated a 7 minute walk away from the centre. Was quiet. The breakfast was incredible.

Room cleaned only after 3 days as a corporate rule of the hotel apparently. Never had this anywhere also during covid time. Basically you have to specify the night before to go to sleep that you want your room cleaned the next day??? Asked hotel to use the bike rental service, light was broken and brakes very poorly working which made coming back in the evening pretty dangerous. Comments back was unapologetic, telling me they revised the bikes and they should have been fine. I do not come to an hotel to have my room not cleaned. This is mentioned nowhere on the booking form and if I knew that I would never have booked at best western Price of 4 stars but service of 0 stars Unless they made string apology and commercial gesture they will never see me again

Really great hotel. Staff were well presented and couldn’t do enough to help. They assisted me personally with finding a local COVID test centre for my return flight to the UK and printed all my return documents off (all small things but really matter). My only observation is the tight hotel car park which is beneath the building. Okay if you have a Renault Clio, but stressful if you have a Range Rover but of course this is not the fault of the hotel and was happy to have enclosed secure parking.

Everything’s perfect

Good location for train and buses for lske de Re and quiet area. Great staff assistance and approach. Short walk ftom madness of tourist full la rochelle

We stayed 5 nights, housekeeping came one day only, very poor compared to previous hotels. Kettle leaked dripping underneath onto unit and floor reported it to reception, no better, had to use stood on a towel, used coffee machine had to ask at reception for more coffee pods most days, only used in a morning. Had to ask for more toilet rolls at reception.

Clean, modern, and centrally located. Some issues finding parking and the bathroom does not have a door (just a glass pane) which is not the best for privacy. Overall, we enjoyed our stay.

Great rooms and breakfast was excellent. Staff were very friendly and helpful. I am already planning another visit this summer.

Great service, great location - would definitely recommend for those wishing to visit La Rochelle

Good, modern hotel with covenient underground parking, an excellent breakfast and friendly staff. My only reason for 4, rather than 5, stars is the availability of food in the evening. Having arrived on an extremely wet day in late September, we tried finding a restaurant in the surrounding streets but found everything nearby either to be closed or unappealing (I suspect La Rochelle's summer season ends at the beginning of September). Given the weather we weren't keen to explore further so thought we'd try our luck in the hotel, only to be told that the only food available was a tofu stir fry or a quiche Lorraine! The latter was perfectly nice but the limited choice was disappointing given the quality and array of items on offer at breakfast.

This was our 4th stay at this hotel and as before, our stay was excellent. The main plus points are location, comfort and great service.

Very nice hotel. Large rooms and staff was very helpful. Location is a few blocks from the center of La Rochelle. District is very quiet and dark at night so walking is a bit disconcerting. Lovely breakfast. Has air conditioning which is a plus in La Rochelle!

This is a nice hotel that is easy to find just as you arrive in La Rochelle. It is about a 10-15 minute walk to the old port and harbor area. Parking is available for a fee in an underground garage.

Very welcoming, Cecile was always very helpful! 10 minute walk from the old harbour.

Very easy to walk to the old city and the old port. It was very clean with a nice breakfast selection

Excellent location and room was extremely well equipped with air conditioning and all the usual things one hopes to find and for me what lacks in most hotel rooms they had an excellent hairdryer.

Very clean room. There wasn’t enough parking spaces on site so we had to park at the station

Close to town centre, quiet, plenty of parking if you don't get in the hotel car park. Nice hotel, well decorated, very modern, pleasant, friendly staff

Good location, easy to find and secure parking facilities for 10 euros a night. Wi-go good need to look for code in hotel guest directory. Nice complimentary bathroom products, although the coffee is not so nice!

Well positioned and being close to the railway station is relatively easy to find. Room and bathroom was spotless with tea and coffee available, and a car park under the hotel which is a real benefit.

We stayed here for one night in La Rochelle. Very impressed with the hotel - very modern, clean and rooms a decent size. Reception staff were very friendly and cost represented amazing value too. Only a five minute walk from the beautiful port / harbour area of La Rochelle. Would definitely return

Fabulous location, super friendly and professional staff - FAULTLESS

The area was convenient for us, only 5 mins walk from the Vieux Port. The room however was too small. My wife and I were tripping over each other’s feet. There was barely room to place our luggage and unpack. There was some shelving directly above the luggage rack and my wife hit her had on it twice. There was no room for a wardrobe, instead there were some railings and hangers. Also our air conditioning didn’t seem to be very effective at keeping the room cool. Fortunately the room was quiet and we both slept well.

Very pleasant helpful staff. Clean comfortable accommodation, and ideally situated for leisurely walk into old town and harbour.

Clean well kept property. Good location. Service staff are friendly and helpful!

Great location for train and centre ville. Lovely room and breakfast. Service wonderful.

The hotel is just a few minutes from the station - and very easy to find. It's comfortable and modern. The walk into the city center takes about 15 minutes. As other reviewers noted, there are some advantages to being in a quiet location a short distance from the bars and restaurants. No negatives to report - it would have been even better with a minibar fridge, but I managed! Tea/coffee/water were provided in the room, however.

Great to be back and amazed that last year,s comments/niggles have been addressed. Helpful staff. Great location for walking round harbour area. Breakfast so good especially if you like a few oysters and wine to start the day.

Excellent location, great hotel, friendly staff

The staff were friendly and helpful and didn’t torment me too long with my broken French. We stayed in an executive room which was modern and more spacious, in particular the bath was a good size for a good soak. The hotels only a short walk from mania and shops. Highly recommended

Good solid hotel , clean and suitably located for the train station, town centre, old port, restaurants etc. would stay here again no problem. I thoroughly recommend the Pitaya Thai restaurant in town.

Excellent, convenient hotel, large very clean comfortable room. Wonderful breakfast, could be our best hotel breakfast ever! Lack of evening dining, but town is inundated with restaurants within easy walking distance, and of every variety. Fully recommend this hotel.

Friendly staff, clean room& safe parking

Lovely time in lovely La Rochelle, so much to see and so well preserved .

Hotel is in a good location close to the town centre and the train station.

Hotel just a short walk from the railway station and also from the labour area. Very helpful and friendly staff. Excellent (though expensive) breakfast. Comfortable bedrooms with efficient air conditioning.

Slightly off centre but perfect for train station and several bus routes.Modern and comfortable,spacious room with excellent bed.Welcolming staff,bat and food available although we did not use.English plug sockets,very unusual in France.Glad we chose this hotel.

Excellent customer service in a modern well- appointed establishment with secure underground parking. Easy walking distance to the main port section and various attractions.

Good location for getting to the marina.

Watch out for the shower - most of the water ends up on the floor.

The Best Western at La Rochelle was about as good as it gets with a three star hotel. The room was spacious, clean and comfortable, and the staff kind and attentive. The car parking was ample and secure. Best of all was the breakfast...the clear winner on our holiday.

Loved this Hotel within walking distance to the Harbour, and quiet in the evenings, The staff were lovely: nothing was too much trouble, our twin room was light, bright, airy, with a lovely big window to open., good bathroom, and very clean. Breakfast was amazing and varied: lovely food, lovely staff, well worth having. we would definetly recommend this Hotel as we didnt need to hire a car, we explored the town on foot, and enjoyed every minute!

Amazing

Our bad experience started from the minute we walked into the hotel. We were early and it had been raining heavily so we were keen to get dry. No such luck, no rooms available, even in another category. When we did finally check in to our room we found there was no fridge and the room was pretty stark. We enquired at Reception, no rooms have a fridge. The corridors are dark and it is left to the guest to find out that there are switches in the corridors to turn them on. On the first night our internet dropped out at least 10 times, but on the second day, it went down completely for nearly 24 hours. Throw in a short blackout altogether and a noisy air conditioner and you can see why I wouldn’t recommend this hotel. There was no communication from the manager about the Internet and only an apology when we enquired about progress for restoration. This isn’t what hospitality is about.