Hotel Misión Ciudad Valles

A beautiful hotel. Food was good but a bit overpriced. Walking in the town was pleasant. Not so great: Had to sign the standard waiver saying the hotel would not be responsible for ‘lost’ or stolen items; but there wasn’t a safe in the room. Also the hotel did not take cash so we couldn’t change larger bills in order to leave tips. Staff were very reserved, did not really feel welcome here. Also upon checkout Front Desk tried to get me to pay for additional drinks I did not have… asked to see the chit and although it was my room number it was not my signature. Very uncomfortable as they were quite insistent and it was difficult to communicate (I do not speak Spanish and their English was poor). In the end I refused to pay.

Mal servcio, un asco, no me quisieron facturar.

Buen estacionamiento. Instalaciones antigua pero en funcionamiento

La verdad está muy maltratada descuidada cortinas rotas

Todo bien gracias

Pésimo servicio

El hotel esta bien ubicado y cuenta con amplio estacionamiento, el personal tambien fue muy amable siempre en todo momento, el unico detalle a resaltar serian las habitaciones, tiene muebles viejos que hacen que las habitaciones sobre todo se vean descuidadas. Yo se que es una ciudad con mucha humedad, pero podrian tratar de limpiar las manchas que deja en los cuartos, tambien las paredes son blancas y suicias, son esos detalles que tal vez no son importantes pero al ultimo levantan o bajan mucho el aspecto.

Todo excelente, desde la recepción y la atención. No tuvimos oportunidad de disfrutar todas las amenidades, pero si quedan las ganas de regresar.

Falta mantenimiento

The property is at a great location. However, the WiFi doesn’t not reach all the property, the tv in the room did not work, the bed seemed to have been damaged and there were stain in the sheets. Price seems a bit high for the amenities .

Ciudad valles la Mission is great hotel with great service for what Coudad Valles has to offer. Very clean rooms. Patricia made check in a breeze

Excelente descanso, muy bien la habitación, las camas son confortables. La habitación en general limpia el único detalle había un poco de hongos en la regadera se soluciona con cloro y atención a la limpieza.

It is in the middle of nearby restaurants or bars. The bed was comfortable. Easy parking access.

Personas no muy atentas

The staff was great . But they had told us that the pool closed at 10 pm and there was people until 1 am with loud music kid running around our area around the same time . The room has a bad smell like old . It has a parking lot and there is a security guard.buy I don’t think I will stay there again

Friendly stuff

Creo que tienen un gran tesoro que no han sabido aprovechar, tienen un jardín hermoso, que les falta mucho Mantenimiento y una Alberca antigua que creo que le podrán sacar más provecho, así como un salón que le falta renovar

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Staff went above and beyond for our son and service animal. Had a few miscommunications with ordering at the restaurant but food was fantastic 😍

La recamarera entró sin tocar !

Las almohada muy alta por la cual nontuve un buen descanzo , un hotel viejo. La verdad nonlo recomeindo. En el baño me salio una cucaracha

Falto internet en la zona donde me hospede

Buena opción

La Habitación en muy malas condiciones , instalaciones viejas sin mantenimiento.

Muy céntrica

El lugar es tranquilo y seguro, eso me gustó mucho, sin embargo nos tocó que la recámara olía mucho a drenaje y a pesar de decirles en recepción no hicieron nada para solucionarlo o movernos de cuarto.

olia a drenaje la habitacion

La administración que está a cargo es pésima porque no dan mantenimiento a las instalaciones, el baño en pésimas condiciones, las camas rechinan, las toallas y las colchas están horribles ya no son blancas están en muy mal estado, los baños de la alberca están en pésimas condiciones además de que el agua de la alberca estaba sucia.

No es lo q ofrecen

.

Muy bien todo.

El hotel está muy bien ubicado, el personal de lo más amable, pero las instalaciones están muy descuidadas, le hace falta una remodelación en general, Habitaciones, camas, nada que ver con la cadena que pertenece

Buen servicio

Muy buena

Cuando llegue me asignaron una habitacion en donde no funcionaba la TV, amablemente me cambiaron de habitación, la TV funcionaba, pero el colchon de una cama estaba todo inclinado como con caida hacia un lado, y en la otra cama, el colchon muy duro. No descanse nada.

Muy buen lugar

El aire acondicionado esta muy cerca de la cama

Excelente todo

Excelente servicio

Hotel viejito pero con los cuartos remodelados. Limpio el aire acondicionado funcionando al 100. Buen servicio. Alberca agradable y limpia Bien lugar para pasar un fin de semana en familia

Problemas con la facturacion, me facturaron un importe menor que por qué la diferencia es la comisión de Expedia,

El lugar es cómodo céntrico solo que su internet no permite conecté la atención es buena

Excelente lugar.

Todo muy bien

Nice

No servía el aire acondicionado, pasamos calor toda la noche

Muy buena atención del personal

Muy mal servicio de internet y áreas muy descuidadas sobre todo la de la alberca

en la cama encontre un animal muerto adentro de las sabanas, el clima del restaurante no servía y el personal meseros de la humor y no te atendian adicional de que en recepcion no dieron buen servicio

Instalaciones muy antiguas y con mantenimiento deficiente, paredes descarapeladas, no tenía toalla de manos, internet intermitente. La l pasador de seguridad de la puerta roto y sin agua caliente

Excelente atención

Son muy molestas las campanadas

Las instalaciones ya están un poco viejas, precio calidad está de 8.

Bonito hotel ,cerca de restaurants y en una Avenida principal

TODO EN GENERAL MUY BIEN, EL PERSONAL TODOS MUY AMABLES

Thé hôtel has stunning views overlooking the town.

Very friendly staff. Tasty and nutritious buffet breakfast. Rooms are quite at night. Pool area is clean and fresh

Fue una mala experiencia, el hotel esta muy descuidado, falta darle mantenimiento, es un hotel muy viejo, tiene mal aspecto.

Más o menos. Olía muy feo la habitación a caño

Una completa pocilga. Todo oliendo a humedad y viejo. Sin mantenimiento y horrible. Además la habitación horrible, nada que ver con las fotos que ponen en su sitio

El lavabo huele a drenaje la herradura del inodoro está floja, la regadera está algo tapada, las manijas están viejas y manchadas.

I got a room with dirty lamps with spider webs on them. Seems like they don’t really clean good

good location and easy parking. room are a little dated but still confortable.

Good overall. We didn’t

I am used to different treatment, we only asked for a coffee and it never came, there were cockroaches, the only thing we received was the complimentary two drinks that were flavorless pineapple juice, and they gave me a ticket for all the stay for 6 thousand pesos and I paid you more than 440 dlls. Service Horrible

swiming pool was broke

Everything is in good condition and very clean

Personel was very attentive. Food was walking distance and it was right across the steet from our tour company. Huasteca.com. Wasnt really a fan of the breakfast and i was a bit upset because the only reason i stayed there was because of pool and it was not working. I understand certain things happen.

It was ok for 1 night

Service is outstanding. Friendly staff and always willing to help.

Good place for you

The property is set in a unique environment and it is very historic 1837 built. The TV reception is very bad in room. Bathroom needs better upgrade due t9 leaking toilet from the base. The gas smile in bathroom is very uninviting

The hotel overall was very clean and beautiful. The service was excellent all the way around. Check-in and out was an easy procedure as well. I was hoping for some plush mattresses, due to a bad back, but no luck for me this time. other than the beds, everything was great abt this place!

cleansed

Rooms are clean, but the pool need maintenance

Everthing OK

People and staff were very friendly and helpful. Check in was swift and efficient. Parking was close to our room and secure. Room was nice, a little tired, but still comfortable. WIFI was very slow. It improved a little after changing rooms to be closer to the source. TV reception was very fuzzy in both of our rooms. Breakfast buffet was not really that good, and considering there is a restaurant across the street at a much cheaper price and much better food we passed on the hotel food after one meal.

Great service. Just paint the walls in the rooms please

This hotel needs to be renovated ASAP, very disappointed for the old conditions, there is not even a phone in the room, there is not water pressure for the shower.

Check in was a disaster, very slow, they had two reservations in their system for the same stay. Had to move rooms because there was no hot water or pressure in one shower. The rooms were filthy, furniture was scratched and not well maintained. TV was very small and old. The linens looked grey and the towels were very old. The hotel in general was in really bad shape, it is by far the worst hotel I have ever stayed at in Mexico.

The rooms are dirty, there's room service left out on the hallway for days, the rooms smell awful and the hotel overall is falling apart.

It was nice no pool towels. The breakfast was really good. The front desk were annoyed if we asked for ice or towels.

Great place.

A great option when visiting Ciudad Valles with family. Very clean, quiet at night and good breakfast is offered at the property as well as easy parking inside and secure the property. Overall a good experience.

It was ok not much hot water room was about average I thought a little over priced.

Worst hotel ever. I have stayed in better hostels than this. My bedroom smells like toilet all the time. Second night I found a puddle of water inside my room and it took 1hr for someone to clean it. I gave some clothes to be cleaned and it came back with a shirt missing and took 45 min to find it. Poorly painted and bad service at reception. I do not recommend. EDIT: I did this review before the second night of a three night stay. When I woke up after the second night where I had to clean my own room using one of my towels, I call reception asking for more towels and they answer me "that is not possible you have to use the dirty towels, we can give out more". This is the worst hotel I have stayed in my life. If I could give negative stars I would. Please save yourself of the bad time and do not stay here. There is plenty of little towns around Ciudad Valles with better hotels than this.

The hotel is in very bad shape, no hot water at night, no cable, very bad condition of the furniture and the restroom was disguising..

The hotel was clean and housekeeping kept up with it everyday. I felt safe. My rental vehicle was also safeguarded. This is was an ideal location, as food, the pharmacy and the mercado were all within walking distance. Ciudad Valles was a great central location to stay around the area, as it was within 1 hour from all the tourist attractions. Also AMLO was a guest here :-)

Very outdated hotel with loud AC units, dirty rooms, dirty pool

La habitación está vieja, para el precio que cobran

Convenient location and friendly people. It is in the Main Street

Rooms are super clean. Air Conditioning works great

Old but clea. Could use some more renovations better doors, newer tvs

Comfortable

This is probably the worst Misión Chain hotel I’ve ever stayed. The hotel needs a makeover desperately and my breakfast was very poor

room is very basic but location is acceptable.

The personal information that we provided for checking in (mobile phone, names, room number) were shared with a criminal organization that tried to impersonate police officers through a late night call and get us out of the hotel. We tried to call the front desk and never could, after a while we hanged up and went through a very long night, we packed everything and got out early morning. The hotel premises are ok but old, rooms clean and spacious, staff friendly but impersonal.

Great location. Staff was amazing spoke English and arranged every tour. The tours were excellent I however ranged from 6 hours to 12 hours in duration. Reasonable price and food quality

Centrally located hotel in Valles. Directly across the street from Bus Terminal and HuaXteca tour office. Great location! For 3 stars.. this met my expectations and was a good value. Older building with modest facilities. Room was cleaned and spacious. Nice personal touch with a welcome note from housekeeper. Breakfast was a buffet and a little pricey but had lots of hot and cold food options. Easy parking and checkin/checkout.

Hotel good, the room was ok, size is good, the service super nice!!