The Cardiff Hotel & Spa

I enjoyed my stay . The pastry and food were tasty and made with love.. Friendly pleasant staff, very helpful and polite. My room was clean, comfortable bed . Will definitely return.

First time staying here and was very happy. Staff are very friendly and professional. The room spacious and comfortable. Breakfast was plentiful and very good. Thank you.

Great customer service. Staff members were very professional. Excellent housekeeping. Ice cold AC, pretty nice view.

The staff, accommodation and food were world class.

It was a very pleasant change from the massive resorts! I felt well taken care of and safe. The food was also very good.

Staff was very warm and welcoming.

Very friendly and helpful staff. Very clean. Food is delicious.

The food was delicious, the staff was very friendly but the room wasn’t soundproof, I could hear the neighbors talking on their phones while I was locked up in my room. Overall I enjoyed my time there. I like the outdoor dining setup also they have a garden with vegetables which I visited daily only wish there was water to water the plants. I have a garden of my own so when I see a garden I always check it out . I love the outdoors. I also eat a lot of mango from a tree near my room.

The property is in close proximity to the beach. It provided a family atmosphere this was ver

took a long time for our food to arrive during meal times

Excellent characterful hotel with lovely gardens and dining facilities, and plenty of helpful staff. A refreshing change from the formulaic modern hotels that dominate the market.

If you are a traveler/vacationer who needs to take pictures of your room and enjoy luxurious facilities, then cardif hotel and spa is not for you! If however, you enjoy and value authentic interactions with seasoned hospitality staff as well as those that are in training then this is the place for you! The staff are wonderful! They catered to us like a community caters to it's returning residents. Brreakfast was of the kind and quality, that even after checking out, we returned the following morning as a walking customer for take out! Overall i enjoyed the atmosphere and ambiance of the space and will definately be staying there again!

The menu was limited no seafood available

I liked everything. The only thing missing was nightly entertainment.

My fifth time staying there, gets better every time. Will be back soon. John M. Ct. , USA

The hotel staff are extremely friendly and helpful. The hotel decor is clean but really needs updating. The are wonderfully natural, with a variety of fruit trees and plants. Food was really good and authentically Jamaican. Would stay again, but the decor and furnishings need updating

Nothing unique just small upgrades since I was last there

Nice getaway, suitable prices and convenience of spa.

Very friendly staff.

Overall beautiful and well maintained property. There was no wifi available all 5 days i was there. I had to leave the room and go to the lobby which was very inconvenient. There was no luggage assiatance and i realized I had to go 2 flights of stairs with a very heavy suitcase. The dogs barking at night was very disruptive. Information is not forthcoming. I had to find out the fay before i left that i could order food from the restaurant outside of the set times for lunch, dinner etc. Coffee is not readily available, I can order room service, however for breakfast i had to find out while i was having service that there is a fee for breakfast to be brought to you. Also there is no f/u with the staff. Every staff that told me "i will inquire and let you know." Never got back to me which was frustrating. I only asked on day 3 if i could have pancakes or eggs for breakfast. There is no catering to small kids not from an island for breakfast. Which if breakfast is included (which is factored into the cost) why do i have to pay extra so my child under age 10 can eat? Ridiculous. I arrived at 6:30pm for dinner. At 645 i was told they were not ready. 10 minutes later still nothing. Suddenly i saw a guest arrived at the station and was being served. My waiter came back 20 minutes later, to say you can get food from the buffet. I said clearly. You left 45 minutes ago. Awful service. Adding to this I waited almost an hour to get checked in.

Had a wonderful stay here.. the food was amazing and the staff was very accommodating and friendly.

This is a nice and convenient place to stay. The food was good, portions were satisfactory, and staff was helpful, especially Vladimir.

The room was huge and clean However bathroom very old and dated

The hotel staff was very courteous and friendly. Love, Love breakfast.

Vladimir at the desk was great. Our staff interaction was great as well

My overall experience was good, staff was very helpful and professional. I enjoyed the meals prepared.

All was excellent

Excellent food ! Amazing staff

This was actually our 2nd stay and we loved it.

We had a lovely time at Cardiff Hotel. The place was clean, and the staff were courteous and helpful. We had hot delicious breakfast every morning of different local foods. We got complementary water and juices every other day. Free beach shuttle took us to the beach. We enjoyed our stay and would go again. I would recommend this hotel to my friends and family. JB

Absolutely beautiful gardens and friendly helpful staff

Ok

Just as I imagined it to be, an old small hotel with much needed manicure care away from the central areas. The food was good, better than other larger hotels and the views out to the ocean is spectacular. This hotel is located on a small hill and away from the ocean. It does not offer entertainment but always host events there. The majority of the staff workers are HEART students. It is advisable to choose the meal package as there's no place close by to buy food independently.

Nicer than I expected. Charming hotel with fine dining. The food was amazing. I utilized their room service and it was handled very well. Attractive pool with nice umbrellas and chairs. Pretty manicured lawns around entrance. I loved the Cardiff Hall private beach! The hotel shuttle driver was efficient and a nice guy. Everybody there tries very hard. It was a good find. Will stay again!

Staff was very pleasant

Lovely place really enjyed my stay, great food but room needs an update, and more bug prevention applied

Outdated but clean and comfortable

This hotel hands down is my favorite from all others i visited. It was my husband birthday and they decorated complimentary and gave us free drinks as well. The property was beautiful and full of greenery. The staff was so welcoming and professional the services was top tier and great communication. The food was delicious and very appeasing and free breakfast included.The room is big spacious very clean and neat with drinks in the fridge. Good amenties tv ac fridge safe iron board n balcony outside.The pool was warm and perfect and got access to a private beach the prettiest water ive seen. I highly recommend here and i will return soon.

The hotel is clean and room was comfortable. The staff is pleasant and attentive. Michelle was always responsive to and assisted in resolving any issues that arise. The safe in the room did not work. The WiFi and Tv service were unstable.

The Towel holder fell off getting a towel in the bathroom. The TV sounds was bad not clear. The food was very good for.dinner and breakfast.

Enjoy my stay. Hope more flexibility on cancellation for future reservations.

Friendly staff and high school trainees; ocean view; easy check in and out; relaxing atmosphere; local breakfast.

My family and I are return visitors. We enjoy our stay here. The staff make you feel comfortable and relaxed.

Enjoy my time

The room had several mosquitoes and other insects

Stay was very pleasant

Spent a night. Service and food were excellent

The guard at the gate “what are you here for?” Not welcoming at all. Reception was okay. We arrived early so went to the restaurant and had tasteless soup in a very strange shaped bowl. Not a great start. But 2 servers were very pleasant. The property is very dated. The reception, bedroom and bathroom in particular, straight out of the 70’s. It is clean but the colours make it feel grubby. Room size is generous but the lighting from the lamps is very dim. The view from the little verandah was lovely. Bed was comfy but the pillows thick and hard. A/c cooled nicely, tv stations very limited. Delicious Ackee and saltfish breakfast, again the servers were very pleasant. All in all, fair value for money. Would I stay again ? Probably not.

This was my third time staying at the Cardiff Hotel. It is very clean and comfortable. The atmosphere is peaceful and pleasant. The staff are always willing to help. My room had a balcony with chairs where I sat and enjoyed the beautiful view of trees and the ocean. The hotel grounds are well kept with lots of plants and fruit trees. Meals are served outside with the beautiful view. I had the breakfast plan. There was a variety to choose from each day. Breakfast was delicious. I chose traditional Jamaican menu items. During this stay, I used the hotel shuttle to go to the hotel's nearby private beach and I also had a wonderful massage in the spa. I stayed at the hotel for six nights and enjoyed each day.

Was like home away from home. Friendly staff all around. Clean healthy surroundings, fresh air.

The staff was very helpful and courteous. Loved the accommodations and the breakfasts were delicious. Thoroughly enjoyed my stay.

The staff and food were great. Property could do with some updating. The environment is very quiet and offers a really relaxing stay. More outdoor seating areas would also be great.

The overall service was good. I must say very clean and the ambiance was refreshing. Very tranquil. It was worth the stay

Second time staying here! Loved it!

The Cardiff hotel is a very wonderful hotel no to big and very friendly staff. I especially like the fact they have young people working their from the hospitality college next door. I would recommend and definitely Go back.

Very nice place

Excellent location to mambee area and ocho Rios, property verry clean.

Great place. Great price

This is a nice quaint hotel away from the hustle and bustle. The grounds is very beautiful. Rooms are big with alot of space and the staff is very welcoming and helpful. I would stay here again if im looking for something low key and a non all inclusive stay.

Good customer service, reception and dining

We had a great time

Property is dated, however the entire staff are very professional and friendly.

I would consider this a good place that is priced reasonably well. The staff was very friendly and helpful

General staff was friendly, however, the housekeeping service was very poor

Great staff ..even the ones in training were nice, friendly, attentive

We stayed 1 night. The room was very clean and the staff was polite. Our room was over looking the road so we could hear a dog barking most of the night and cars passing. Also the food was not the best.

Beautiful

It was ok

The food was AMAZING!!! The room was super clean and neat. Friendly staff. I felt very safe and i slept in peace

Very nice property with view of ocean

Overall it was a nice place. Peaceful & quiet. Clean property & site. We really enjoyed the calm & quietness of the property.

Staff went above and beyond to offer the best service. Very helpful,pleasant and gracious staff.

The staff are very hospitable and friendly. They definitely take care of their guests. The bartender at the pool (Benjamin) is a delight and he has a great rapport with staff and guests.

First off, updating is necessary, both online and facilities, but staff and chef at the restaurant are great! Cardiff Hall has small, uncomfortable beds, with dogs barking all night long. Facilities have not been updated to accommodate for the disabled, as there are stairs and steps all over. Pool is decent, but too close to the main entrance. Management staff lacks customer service skills.

Decent Stay, Food Is Good. No Safes In Any Room. Quiet Area. In-room refrigerator restocked every other day.

Dinner and breakfast was great

Employees very friendly and professional.

July 2023 - Sonya I really liked the Cardiff. Staff was pleasant. The service was good. Like to see all the young people employed. Talk about the food- amazing!!! Authentic Jamaican food.. fried dumpling . Ackee & salt fish, green bananas, liver, . I would definitely stay again and recommend the Cardiff to friends

Cleanliness hospitality and food

The best thing about this hotel is the staff. All are super friendly and helpful. Front desk, restaurant, cleaners, all great. If you are looking for a bustling resort packed with tourists and entertainment, this is not the place. It was quiet and peaceful. Spa service, massage and facial were great. Nice gym, although a bit of pain to request opening every time you want to use. Only drawback, they were renovating a part of the hotel so room was close to street side. A dog, maybe next door, barked several hours every night. I am a light sleeper so very disruptive.

The surroundings was very peaceful, and the breakfast was very good. I like the view of the city and the rooms are very spacious. However, I didn’t like that they were insects crawling about in the rooms. I don’t like that the security keeps asking me for my name and room number while clearly they should be better organized to retrieve this information

The food and service is excellent. The staffs are friendly and the room is clean.

The hotel grounds are beautiful, quiet, calm, and relaxing. The spa treatments were soothing. The food was delicious and beautifully presented. The staff was friendly and helpful. The room was comfortable. Overall, my stay was peaceful.

Nice clean and quite The spa was great my massage and body scrub by Megan.But my nail technician was horrible

While the staff were friendly and did their best to make our stay comfortable, I would not return. Most amenities were not functioning or fully functional. Our bathroom had a major leak, the power outlets were loose causing devices to short etc. We ended getting a room change but it was filled with bugs. The food is okay and price is cheap compared to other hotels or same price range, wait staff were pleasant. One of my travel companions ID was left on the scanner during check-in and when staff found it, it did not occur to them to check their files and contact the guest. He had to drive 1.5 hrs each way to retrieve the ID when we realised it was missing.

Friendly staff an loved the fresh Jamaican food this place needs a updated look but I would still pick this hotel over the RIU all inclusive hotel.

Service was fast, checking in and out was easy, the Staff was very friendly and Polite. My stay was very enjoyable 😉

Hidden gem, property well maintained

The staffs were so nice … The property was super clean and I just felt comfortable.

Most staff were courteous and helpful, the dining orders could be quite slow in arriving. Lovely quaint place. Really nice young folks getting into hospitality service.

The overall stay was amazing brought back so many memories, the food was amazing as well. I will definitely be going back!

Good service

There was no music band The eating area is too small outside,no wash cloth in unit, front desk service was good

I was impressed and pleased with the overall service. The front desk personnel’s were pleasant,receptive , polite and helpful. The room was very clean.The food was great the presentation and service alike.My only concern was transportation. When I booked via Expedia it stated that shuttle would be provided but I couldn’t get through to the hotel for confirmation so I had to take a taxi from the airport to the hotel . The hotelier did apologize for same.Guest service rep / Allano was exceptionally helpful and polite.This hotel is a hidden gem off the main road sitting on a hill with great view of the ocean.

Love the concept of training the youth did not like the parking the backing in policy should go

Over all the hotel area was relaxing. The staff were courteous and attentive 👍

My stay was amazing and safe 😊

Alano at the front desk was very helpful and pleasant to work with. The restaurant staff was very nice, helpful, and hard working. Food was very good. Would definitely come back.

Great location and friendly staff

Check in was quick, clean and tidy room overlooking the sea. Room cleaned with fresh towels every day. Overall great service.