City Express by Marriott Queretaro Autopista vs Similar Hotels

There were complaints about the quality of the rooms, including issues with noise and ventilation.

Rooms described as modern and comfortable by many, but recurring issues: very firm beds, occasional lack of ventilation, humidity smell in some rooms, slippery shower floors, and some older bathroom fixtures.

Rooms were described as small with several complaints about issues.

Generally spacious rooms, but some issues mentioned with furnishings.

The room cleanliness received mixed reviews, with complaints about odors and issues with bathroom maintenance.

Many guests explicitly praised cleanliness and spaciousness of rooms; a few noted spiderwebs at the pool corners and occasional humidity/odour near a canal.

Several reviews noted unclean conditions, including blood on pillows and dirty bathrooms.

Multiple reviews mention cleanliness issues such as hair in the sink and old carpets.

The location of the hotel was frequently mentioned as a strong positive aspect.

Consistently highlighted as excellent and a strong positive across many reviews.

Location is convenient, although close to a busy highway.

Excellent proximity to historical center and other amenities.

Service was generally praised, although there were a few negative comments regarding reception staff.

Mixed reports: several mentions of efficient, amable and responsive staff (restaurant praise for Isabel, helpful front desk), but also serious negative incidents (accusation and fine for alleged smoking, poor response to lost item, lack of follow-through on pool complaint) and some staff with low engagement.

Consistent praise for friendly and prompt service from staff.

Consistently highlighted as friendly and helpful by various reviewers.

The breakfast did not meet expectations for many guests, indicating room for improvement.

Mixed feedback: some guests enjoyed the food and praised restaurant service, while others reported poor breakfast presentation, lukewarm coffee and disappointing restaurant dishes (e.g., microwave-prepared sampler).

Food quality was praised, especially breakfast. However, hygiene issues were raised.

Positive feedback on the restaurant's food quality.

Amenities were generally satisfactory, but some guests felt the breakfast options were lacking.

Amenities are decent (parking, restaurant connected), but multiple complaints about the pool (very cold, small, cleanliness corners) and a washer-dryer that didn’t dry or lacked instructions.

Amenities mentioned were decent, although some issues were noted regarding functionality.

Amenities are present, but some reviews noted that bathroom supplies were lacking.

The pricing was considered fair by some, but there were concerns about discrepancies in booking.

Several guests explicitly noted good value or ‘relación calidad precio bien’; given overall positive location and cleanliness impressions, perceived value is high.

Good value for the price offered, with particularly positive comments on quality.

Good value considering location, though some perceived wear and tear.