Victorian House

The property was centrally located with some amazing views to the ocean. I firmly believe that thisnproperty has alot of potential. The access to food and drinks was convenient.

The hotel was close and not operating for business!!

It was close snd the hotel next to it Take this of advertising

Whether half sun and half rain! Good position in the city and Personal professional!!

Amazing views, beautiful grounds, classic architecture. This is an older hotel, very large with many features no longer in use - multiple restaurants, roman style theatre, and watersports services. But what remains are hauntingly beautiful grounds, fabulous multilevel pool overlooking the bay which is in very nice condition and extremely clean. Situated all around the pools are areas to lounge and enjoy the views. Access to sosua beach is steps away - but many stairs down. There is at least one working elevator to beach level. We enjoyed an average sized room with a balcony boasting incredible views of the bay and the beach a comfortable king size bed, free wifi in room and lobby - which is classically beautiful, with soaring ceilings , lots of comfortable furniture , and a marvelous breeze. We also enjoyed cable TV, mini fridge and microwave. This is a European style hotel, for those that appreciate classic beauty, attentive staff and good food on the dining room. If you are looking for bright and shiney all inclusive- not it. But I've never stayed in a more beautiful place for the money - yes, it needs love but we found it to be clean, charming, with a wonderful pool, excellent proximity to downtown Sosua shops and dining, and of course the beach. Beware the many levels and stairs, and enjoy the view and the price.

My first impression of the property was that it need some up keeping. The room itself was not that impressive, there was sand all over the floor, The balcony sliding glass doors wouldn’t close, the AC only was giving of hot air and the bathroom had mold on the ceiling.

Beautiful views of the ocean. Property is in desperate need of upgrade and maintenance.

Hotel was good value for the money. There’s a great view of SOSUA beach from every room of the Victorian House. I had 9 friends stay on all the different levels and all their views were fantastic. The pool area is fantastic with more great ocean views. There is a bartender serving cold drinks. They have a restaurant that’s on the top level. The rooms are ok / the bed is a little hard but not totally uncomfortable. Every room has a mini fridge. I will definitely stay here again for $42.00 a night . Well worth the value.

Great place ..great staff

It is a great hotel not all inclusive, close to good restaurants, beach, discos and more.

I liked the fact that the property is sitting on the beach with direct access, it is minutes away from everything, including the bank, supermarket, grocery, casino and restaurants..

There was no hot water to shower. Or bottle water in the fridge.

The view from the room was great, pool is cool, ocean is next to the hotel, a lot of activities to choose from. Food at the restaurant is tasty. Staff is friendly.

A uniquely old school property with beautifully kept grounds, two overlapping pools, direct access to Sosua beach and restaurants and "downtown".

We have stayed here several times over the past 9 years. Our first visit the hotel was in much better condition. The property has been damaged by storms and neglected. The once beautiful restaurant is abandoned and falling apart. We continue to stay here because of the location. We love Sosua beach. Our room although dated has a balcony that over looks Sosua bay. The pool is nice. Water is clean. It is nice to be able to relax in the pool which also overlooks the bay.

Overall the property is very run down. I remember back in the days this was the hotel to come to and the bathroom look so run down i didn't want to take a shower there. Thank God I stayed there for 1 night

The property was close to the beach and all the rooms were ocean view . The staff was very helpful .

Nice view to Sosua beach and within the Batey community limits (restaurants and bars very close).

I did like the property location, and the people in the facilities are great , and available to us who stay at the hotel. The only thing , i will recommend is a faster internet service

Please check the condition of your condiments, ie, mayonnaise. Ate ham and cheese sandwich Sunday night. Woke up vomiting and diarrhea. I was transported to Puerta Plata Plata hospital for acute gastroenteritis and severe dehydration. Drank no alcohol during visit. Other than that, my stay was fulfilling. Will come back again

Great place to stay. Will be staying there again soon.

Ok and all right good price and right in the center and nex to the beach

Attentive staff and comfortable stay, had a blast!

Wife and kids spent 3 weeks there stay was satisfactory

The staff was great but the condition of the rooms security and Wi-Fi needs updating.

Friendly staff, Clean rooms, Nice view of the ocean and plenty of security.

Friendly staff. The location was great. The WiFi was not so good. It was quiet. The hot water was not consistent. Overall I will continue to visit. It was a nice property.

For the price it worked fine. The location and view is great, with some upgrades it could take the hotel to another level.

My housekeeper was excellent , kept my cleaned & had a great smile and attitude !!

I had a wonderful time at Victoria House. I would recommend.

There is about a 18% fee and was unable to put the hold money on my amex credit card so had to use 2 different credit cards to check in. I did not like they have you wait until 3pm to check in. No early check in for me

Great view and location but property is dated and needs many upgrades

Location is great... but old furniture and customer service needs training

Too many rules, hotel staff and security wants bribe to bring extra guest to visit property

The only thing good about this property is the location.. the decor of the rooms ( yes I said rooms, had to change rooms 3 times ) was outdated. When it rains my room on the ground floor flooded, and sewage system couldn't handle. Raw sewage backup came into my room.. P.S. book at your own risk, You been warned.

His place to stay good Security beautiful view nice swimming pools and a beautiful beach

Pools and ocean view rooms . Food was ok . Hotel staff were helpful and clean rooms every day that was really appreciated .

I was very pleased that they have a gym as part of their hotel amenities!

The toilet didn't work in the first room I was assigned. Also upon initial entry I attempted to take a shower but the shower head fell off. The room is really old. So much so that the floors cannot be cleaned enough to look like they're cleaned. The doors to the balcony did not lock and could not move freely along the track. Not all of the light in the room worked. This place is actually a dump.

I liked the fact that the hotel was accessible to the beach. The staff were excellent. The facility did not have alot of amenities, and some of their equipments were falling apart. Overall the facility is safe, and the rooms are good for your basic needs. There is nothing extravagant about the rooms or the place.

I had the worst experience of any hotel I have ever lived in. After I checked in they changed the rules on how many guests you can have to only one per day. I tried to explain to the person in charge that the new rules shouldn't apply to me because I had been there two days It ended up costing me money because the person in charge shouldn't have interfered. It was between the guest and myself. We exchanged hostile words. The Police was called. Luckily I know he Officer. Therefore I was in a hostile environment for five days. I couldn't enjoy my stay. Because of the rule changes potential guests cancelled their reservations and went somewhere else. I have pictures where a gentlemen had more than one guests there. Just BE AWARE.

Hotels.com should be ashamed of themselves for having this hotel on their site. I tried to cancel my reservation because I was worried about the reviews. Hotels.com wouldn’t allow it. There’s no hot water, my sink and toilet leaked on the bathroom floor every day, and my cable never worked. My room didn’t have a microwave as described. The staff did all that they could , but just didn’t have the resources to fix anything. I hold Hotels.com responsible. I was on the phone with them for two days explaining my issues and they could’nt have cared less. They could never contact the hotel and pretty much told me that I’m screwded , so I’ll never use Hotels.com again. They do not protect their customers!

We arrived at 0020 with one person in front of us. He was having problems checking in also. We were told that we didn't have a booking, even though we showed him our confirmation details. He was trying to dismiss us and we were standing our ground. All the hookers checking in for the night with their johns were processed immediately. After realizing we were leaving without accommodation, we were given a room at 0155. It was dirty, the refrigerator leaked and no hot water. During my stay and many encounters with the front desk I saw other people with hotels.com reservations being turned away even though they were showing the staff their booking confirmation. If you book here, you better have a back up plan. If you don't speak Spanish, you don't have a chance!!!

I like the location, very close to the town and the beach, quiet, grounds kept clean and well manicured. Rooms are clean, but they need to pay more attention to the small details before checkin...eg. iron, microwave, ironing board. The thing I don't like is that in the evenings, the water is not usually hot or you have to let it run for a while to get warm water. There is no way to communicate to the Front desk, unless you walk there, if something should happen to you in the room, no one will know until the maid comes to clean and if you have your Do Not Disturb sign on the door, no one will ever know that you may need help. Also the faucets in the bathroom I was in needs attention.

The property need more maintenance, and the old building must be closed...

70% of the time no hot water and slow at cleaning the room but would recommend it.

Decent place. I was in the penthouse which was nice but had maintenance come out like 3 times. Annoying but ok I guess...

The property was nice and clean but the room was outdated, the remote fornthe tv or the air conditioner didn’t work.

This is the second time we stayed at this hotel. And I can say my first time was better. They use to give you delicious free breakfast but not anymore since they merged with the hotel next door. This hotel is nothing fancy we stay here because of the proximity to Sosua Beach there is a staircase that leads right down the beach. And I love this beach. We spent 2 day relaxing poolside with our family. The pools are beautiful and hardly any people were using them. The rooms are pretty basic and the beds were harder than I remember. Some of the cons were our tv didn’t work not that we really watched tv but it would have been nice background noise. Also our shower didn’t get very hot either. Now the pros the air conditioning worked great and I love the balaconies. We would relaxing each night watching the sunset. The balconies offered great views of the beach. If your looking for a no frills hotel right on the beach this is your place.

No hot water rats cats birds in the facility no wash cloths this place needs investment no access to the beach at all pool closes at 6 or 7 poor housekeeping. I had to complain for 2 days to get a working tv and the phone didnt work i dont think it ever did it was just for show because the phone was filthy amd the slidding doors didnt lock easy breakin

This is not the room I booked. They gave me an apartment and I booked a penthouse.

Had to change rooms 3 times. No hot water. Staff was very accommodating and courteous

No hot water but it’s grest place on beach and pools here very nice can walk to areas of bars and restaurants

Not much entertainment at the hotel but definitely a beautiful place.

close to beach. the pool was under cconstruction, bummer. water was lukewarm and maids were often to noisy

This property is in a great location. But the service is ridiculous. No hot water, the Microwave does not work. The toilet tank leaks and flood the entire bathroom. There's a $100 uds deposit that they failed to mention when booking. You cannot get clean towels 10pm. The Manager is very disrespectful. He told me i only paid $48 a night fur my room. After i refuse to pay for some ice. They give you a band. If you misplace it. There's a fee. I forgot my key in my room. It took them 45 minutes to find someone with a key. The fridge was leaking water to the point where i slide and almost buss my ass. The sliding doors to the balcony do not lock. Anyone can access your room from the balcony.

Once again, I had no hot water for my entire stay. Other than that, I enjoy the staff, the hotel, and the view. As always.

Check the your room and record it on your phone before you actually settle in. If there are problems like no wifi connection ask to change your room. You are require to pay a security deposit for the room and if the damage to the room is more you need to pay more. The food quality is very bad. My friends and I went tout o a restaurant everyday. I dont recommend this place to anyone.

Good hotel close to everything. Don't expect the hot water to work. I asked three times and nothing.

Nice location close to the beach . Nice view over the beach.

My overall stay was good. The location and view were magnificent. However, the issue of having to take cold showers was never resolved

Great hotel , the only problem was the shower did not get hot enough , no problems other than that.

When we entered our room we discovered that the balcony door did not lock due to being broken into many times. Maintenance gave us a bolt to put into a hole in the doors to keep it closed. That evening I was looking for a light switch in the dark. I touched a outlet and got electrocuted. There was a piece of metal hanging out of the plug. The next morning we left to go on a tour. When we arrived back our money had been taken. Hundreds of dollars. I went over to the safe and touched it and it fell off the wall. We informed the staff on duty and they said there was nothing they we're going to do about it. The manager on duty also gave us a false name. We continued to complain and say we we're going to call the police and they stated that we would be arrested if we called. We then spoke to the night security manager and they said they would investigate the incident. We later found out he works for the local police. I spoke to a employee at the hotel that says this happens all the time. We then began informing other guests of what happened and to be careful. At that point security and staff began watching us. We also noticed that above the door of our hotel room was a green light that was not on any other door on our floor. I believe they put people in that room to signal thieves. Later that evening we woke to a knock at our door and it was another guest that had her room broken into. Green light above door. Horrible security and hookers everywhere. Thieves

Your staying in the penthouse your room cost more the other rooms why would you not have all inclusive.

It is the view of the bay from the hotel that is impressive. And the closeness to the beach and surrounding activities.I recommend the junior suite.

Terrible experience, The hotel has a great location on the beach and the pools are excellent, bu it took us four hours to check in! we rented two rooms, A.C. didn't work, no towels, Shower knob broke off! Hotel staff tried there best but the manager Antonio was absent the whole time. He leaves the staff to fend for themselves! When he strolled in, "told him about the problems and he said it was too bad! The next day he was also nowhere to be found. Staff told us that he dissappears during the day so as not to deal with any problems. One of the worst managers I have ever seen. This could be an excellent hotel if they had a good manager!

Close to beach. Rooms need upgrading. Staff needs to do their jobs -make sure rooms are cleaned, towels are aplenty, and things such as the a/c work. More than anything they need to respond to their customer needs such as provide towels upon request when there are none. This could be a much better place considering the location of only management took the time to care for the business as it should

Customer Service has never been good but the location and the price is the only reason i have stayed here

The place need to good upgrade but the location is the best where the beach view you cannot beat. Theirs no hot or even warm water to take a shower, but the price you cannot beat also.

Had to change rooms because I could get Wi-Fi. But it worked out ok

The place was under construction in my room. Was a mess and no Frig

They dont give you what you booked,charge extra from what they not support too charge

Hotel is fine in the classical sense. However, they need to modernize it and do basic maintenance.

Great view great value convienient location to beach, shops and restaurants

Very nice and comfortable.

Overall experience is great the only thing they need is softer mattresses

I did not have hot water the whole time of me being there!!!! My safe was broken the tv did not tuen off so i jad to turn to vidoe1 just to make the room dark and when i made a complaint they told me the hotel was booked so i couldnt chamge my room.....then my wifi didnt work so i had to gi to the lobby to use the wifi which also worked bad as well....when they finally gave me a nrw room 3 days later it was worst then the forst room...i didnt have a fridge my tv wouldnt turn on my hot watwr was warm water...the room was much smaller....the room they they first changed me too they gave away after i went to my d room to pack so o was supposento habe 5301 and i was mover down the hall to 5309 so i went from a water front view to parking lot that was extremely noise!!!......i begged for a fridge for 3 days!!! To never get one so i had to throw out all the food i brough....did i menetion i did not have a comforter for the bed so i was cold all night long.....it was so many more problem but its not enough time in the day ....i rrslly felt helpless and sooo unhapppy about my trip....o would never ever go back again

Front desk girl was great (Lisa I believe). Room was great. Over looking the bay. There were some slippery sections due to rain. Grounds were gorgeous. Restaurant in resort was very reasonably priced. I was staying for business and the WIFI didn't work almost all of the time, so we had to check out early and go to another place with WIFI. Very disappointed as it was a nice place :) No water in the room and we arrived late so nothing was open. Its nice to brush your teeth with clean water. There is no reason to try to make money off water. Booked on Expedia for a certain price. When i arrived, they gave me that price but had a special exchange rate for CAD to RD. And by special I mean it cost me more. Again, don't try to take extra money from your guests, especially in the first introduction when they arrive. For the suggestion box: Have water for your guests.

For the price you pay it is pretty good. Very clean and quiet. No hot water. The water is warm. The staffs were very nice to me and very friendly.. The hotel breaksfast was good. I CAN NOT STAY THERE ANYMORE BECAUSE THERE GUEST POLICY IS RIDICULOUS. I had my friends came to visit me. You only get one guess for free. Every guest after that you have to pay $20 per person for them just to visit you each day. If you plan to have friends come over PLEASE DO NOT Stay at this hotel. You will regret it.

Delapedated hotel

The check in process was horrible. Took almost 2 hours for all of us to check in. The rooms needed extra cleaning as we finally got there.

The shower only produced cold water, even after I complained to the front office about this, it was never fixed

Part of the Exxtrordinary resort. Location can not be beat . Says 13 minute walk to beach . That is wrong . It is actually on the beach and a 2 minute walk from our room to sand. balconys with comfortable chairs are nice. This hotel is much better than the rating. Could upgrade TVs and matresses but other than that it was very good . Location and security are top notch .

The property was nice. the Hotel reservation desk like to play bate and switch games. claim they don't see or never got the reservation from Hotels even though you show them number .they dont like to honor the lower price and make you cancel the reservation and rebook at a higher price. don't even try to contact hotels CS. they dont answer phones for help.

My experience was very good, confort rooms, nice beach view, very nice facilities.

Fortunately we had your receipt. Hotel is in bad and old conditions - has seen better times. Other people who wanted to pay with credit card were charged 18%. There is no parking. Had to park on the street without a watchman.

This hotel was beyond terrible. I booked a 7 day-stay and left after the first night. I was all too happy to forfeit the remaining balance to stay at a decent hotel. The room was dirty, had large paint chips peeling from the walls and ceiling, and there were a few large roaches that scattered about every time I returned to the room. Additionally, the hotel restaurant closed several months ago, so there is zero food onsite. Extremely disappointed overall with this hotel.

Great the best time ever the place was amazing so much to do right in the middle of everything

My room had a fantastic view of the beach and ocean. The room was clean. As in most hotels in DR had a lack of enough towels and no wash clothes. Room had a refg loud, and a microwave.

Another good stay at the Victorian House hotel. Sure it could use some updating but the view cannot be beat for the price. One day towels arrived late and one day water line broke but was fixed with 2 hours. I have stayed at this hotel on 5 trips and will return.

No hot water, stingy on towels, some pillows had no cases and there were nasty stains, can hear activity of next room, this may have been my last stay here. The owner has to decide invest in the place or to simply let it continue on its path of deteioration. Staff friendly enough.

This was not a good experience, one of the worst I experienced from expedia. We reserved a king bed however when we arrived at 11pm there was only a double bed and we were told the next day that we could move into a king, however by 7pm the next day there was still not another room available. The rooms were outdated there were no glasses,no ice buckets, the towels smelled dirty. When we asked the front desk for ice they argued that there was an ice bucket in the room, which there was not and we had to find a plastic bag to get ice. We wanted to go to another hotel however we were told the hotel room was nonrefundable we also called expedia and am still waiting a call back 1 week later. After two days we were moved into a king bed that had extreme water damage and a leaky room it was an awful stay.

room leaked,the resturant was never open,no pillow covers,lost reservation did not want to cheak me in because of it

Enjoyed my stay. The staff was helpful the room was very nice and the view of the marina was special

I'll never visit this hotel ever again. The beach is one of th most beautiful on the island and this hotel doesn't do it justice with the horrible linens, dingy towels and outdated accommodations (don't believe the pictures).

Hotel is dated rooms or just ok shortage of towels restaurant I was very short hours beautiful view great location Hotel needs a lot of work

Check in and out process is too long............... very slow service

Had great time . A/C worked great , staff was cool and friendly , meet some great people . Views are amazing .. I would stay there again without hesitation !

<My stay at the Victorian House was Wonderful. the staff was nice.

Great hotel, nice quiet and peaceful, I would recommend this hotel and I would stay again.