Be Live Experience Hamaca Garden

The service is terrible. Everything is extremely slow with no enthusiasm. However they include hefty service charge into prices, without delivery the corresponding level of service. I would not recommend to stay there.

The hotel was terrible no air conditioning. Could not take a proper shower . Hotel is very out dated. Had to change rooms multiple times horrible experience

absolutly loved everything about it. I just think they need to do maintnance nights or early morning not when everybody is around

GOOD PLACE, STAFF IN GREAT

Everything was very good

Hotel room not ready for customers. Toilet and sink not working. Asked to fixed but the problem continue. Food mostly the same, same protein again and again- mostly chicken and pork.

It was an average experience, I like it they try to theme up the buffet menus, but the food was kind of tasteless. I was offered a free a la carte breakfast, apparently included in the reservation, but it also came with me most aggresive sales pitch i've seen.

All and all, the hotel is not bad. It's just average, the food was meh, the pool was kind of dirty. I had no hot water for my entire stay and no water at all at one point. They offered me a free alacarte brakfast witha sea view but it wasnt free, before even having any coffe of water , they wanted me to sit down a listed to a insanely aggressive vacation club sales pitch. I don't think I'm ever going back to a belive hotel

None i.didn't like the area.the room.was not nice the bed not good it's was nightmare in my life.

Good service and atmosphere

The staff was great

Everything was good

The property was run down. Everything was old and damaged. The bathroom had no door and the ceiling fan was covered with dust. There was limited food that was terrible. Lunch and dinner were the same food. The snack bar by the beach only served rice, beans, hot dogs and burgers. The male staff was always asking women for their phone number and the employees running the activities were always trying to get you to buy things. Very uncomfortable stay ended up leaving early

I did not like the extra charge to eat there

This is my 5th stay at Hamaca, my last one was over 9 years ago. I went exclusively to accompany my father for his birthday, because absolutely he loves the hot jacuzzi in the garden pool. But expecting that to be working is too much to ask. I could not believe how neglected this place was. They are shutting down the garden side during the week, but if the pool remains open, they should also get the jacuzzi running. The food choices and service were good. Entertainment was good, but it had declined sharply since my last visit. Check in was slow, but any issues after that were rapidly resolved by the front desk. I have been to over a dozen resorts, including Hamaca, but I never had a staff asking for money 💵. I spent the only night fully awake because of a horrible smell in the mattress by the glass door in room 017. I swear something died on that mattress. I am not planning on returning to resort.

The beach is beautiful. People are nice. The already old hotel has been poorly maintained. No hot water available for a couple of days. This place needs renovation.

ok

Hamaca Garden was closed. The theme restaurants were closed. The disco was closed. Hardly any shows. Food taste not good.

it's not like the show in the pictures, it's a very old building terrible customer services, it's not clean overall terrible

I liked everything about iit, and I enjoy it.

The staff truly try very hard to accommodate the client however the condition of the hotel is very poor including the food is very poor quality. I loved the beach is one of the best experiences very kids friendly. It is unfortunate the maintain of the hotel is not care.

The hotel is very dirty and needs alot of work

everything was y

everything is very good

Bueno

The resorts amenities are pretty cool. Staff is mostly friendly. Though definitely a get what you pay for situation. Booked a King Room and upon entering noticed a puddle in the middle of the entryway. We made them aware the air conditioner was leaking, but they only gave us the run around. We weren’t switched to another room until nearly midnight. Please INSPECT your room thoroughly upon arrival and make sure everything is working (ac, shower, etc)

The room service is not good, etc etc!

Very good costumers services . The restaurant and amenities. On Wednesday night dinner at the beach with a saxofón show

Dont like the out dated rooms and over priced

Unfortunately my experience was not as pleasant as we planned, the hotel staff could be said to have been excellent. The facilities urgently need to be restored, the areas are extremely unpleasant, dirty, broken, spacious but outdated rooms with bad smell and so much humidity that my partner fell ill. Out of 6 restaurants only one open, food completely tasteless and both of us got sick, we decided to eat at adjoining Pelicano and Neptuno restaurants, quite expensive by the way, so the cost of the all-inclusive tripled. Excellent location, excellent private beach. With the updates I would come back again.

Room not clean, staff , very bad, security the worse in the world. Dirty area, that day I move to other hotel because I couldn't stay there. Any thing is good in that hotel. You should stop promoting that thing

Horrible. Es un engaño las fotos que promocionan y nada mas lejos de la realidad. La piscina no estaba disponible y la que habia estaba sucia. Reserve una habitación que en nada fue lo que me entregaron. La mayoría del personal groceso y mal educado. Mis peores vacaciones en la RD, que es mi lugar preferido. Decepcionante.

Property and costumer services horrible

the hotel used to be very nice and clean and everything was in place, now it seems to be abandoned, concerning the restaurant,it was very good and the workers very friendly and their service was good. the hotel needs to be restored and in better condition as it was before couples of years back.

No me gusto para nada, aparte de que el mantenimiento del hotel esta malicimo wow no vuelvo mas

Long lines and time consuming to check in. Card to open room door needs to be reprogrammed.

nothing

Everything was great

Seemed ro be an aging property. Food so so. Some staff were friendly. Most not. Strict policies on towels, wrist bands, lost key cards.

The most horrible hotel I've ever been in my life, everything is bad, efficient air conditioners, clogged shower, clogged sinks, totally neglected common areas, horrible reception, food from regular to bad and when I left the hotel they did not they didn't give me my money back saying that they are their policies

Upkeep of rooms and amenities is needed, check in was disorganised and staff distracted easy

No water, clogged bathtub. When water finally arrived the tub was clogged. Rusted fixtures. Missing bed sheets. Worst hotel ever. Very disappointed.

Very old property. The friendliness of the staff makes up for the age of the property. The outside is great the pools and beach. Food was great. Enjoyed the overall environment.

It was not a good experience. We were change to 4 rooms looking for a working AC. When we finally got to one it was not clean. There was not hit water apparently in the whole property. The food was not good....we had to leave next morning.

VOLVERIA ESTA BIEN.!!

This used to be my go to place. I would say I have been to Hamaca a total of six times. So convenient because it is so close to airport and to the city where my family lives. I was shocked and disappointed. It is nowhere near what it used to be. No nightclub, service at the buffet was terrible, and food is not what it used to be. The rooms are basic and look old and grungy. They charge you for everything! ROOM SAFE, TOWELS, if you misplace your room key, you name it, they will charge you for it!! There are people CONSTANTLY HARRASSING YOU to buy something or to get an excursion even though you already told them 10 times that you were not interested. I don't think I will EVER go back.

place look very old ,shower tub old,toilet not flushing well,barely get warm water

The door of the room was not working and they took a whole day to fix it

No me gusto nada, de entrada hora y media para el check in, uno mismo debe indagar en donde se encuentra tu habitación, no ponen toallas, personal odioso, pocas seguridad, en definitiva tienen muchas oportunidades de mejoras

WARNING: RESORT IS A SCAM AND HEALTH HAZZARD. STAY AWAY!! I booked the resort for a family vacation (family of 6). We arrived at the resort around 2:30am and literally left to go back to the airport to go home at 4:30am. It was utterly disgusting. When we arrived at the front desk, it was filthy and needed some serious updates! After checking in at the front desk they walked us to our room, on our way to the room my husband slipped on vomit in the hallway. Once we arrived at our room it looked NOTHING like the pictures on the website, there was an overwhelming mold smell and the room was dirty. We went back to complain to the front desk and asked to speak to the manager and asked for another room. The manager proceeded to show us 5 different rooms...3 of them had people actually sleeping in them....the other 2 rooms were just as bad as the original room. Because it was spring break there were no other resorts available to us to stay at so we had no choice but to catch a flight back to the states. I worked with Expedia (who was great) on getting a refund, however they had a number of issues connecting with the hotel...they were hung up on multiple times and at one point laughed at. The Expedia representative had no other choice but to refund us and apologize. PLEASE DONT WASTE YOUR MONEY!

place is well situated but baddly maintain,shoswers looks bad,almsot no hot have,toilet would not flush and 3 different rooms i was in,plce need to be completely remodeled

Very dated room. Removal shower head did not stay up and was aimed at the wall. Staff was very nice and went out of way.

No me gusto horrible la comida mala las habitaciones horribles todo malo!!!

Just bad dirty and stinky roos mold in bathroom

I know that we're living in a pandemic world now but there's hardly anything to do at this resort except for going to the beach and pool. They need to rev up more activities.

We have been travelling to Dominican Republic since 2015 (once or twice a year) mostly to Puntacana. It was our first trip to Boca Chica Santo Domingo and it was horrible. The resort we went in Feb. 23rd 2022 for 10 days is called “Be Live Hamaca Beach”. It is a very old resort, with all the issues we experienced are as follow: Lobby: The first day we entered the resort, we noticed that the water was pouring down (not leaking) from the ceiling of the main lobby… the lobby was mostly full of water. The second day the pouring the water happened again from a different side of the ceiling in the lobby… same issue, the lobby was full of water until it was fixed few hours later. The staff weren’t friendly, and they hardly speak English except for one of them who was always on the tiktok. Room: There was no hot water for couple days, so we had to take cold shower. The toilet wasn’t flashing properly, and the bed had a broken leg. When I brought this up, the guy in the reception heard my complain but without doing anything, he continued watching tiktok on his cell phone. When I told him it is urgent, he pointed to a service desk which was at the other corner of the lobby, but no one was there. The guy told me to wait for him to report the issue. When the service desk person should up, there were lots of other people waiting for him and the line up grow long. The service desk person recorded my issues; however, no action was taken except the hot water was resolved.

The resort is dated. The food was boring. It had little to no seasoning or flavor. The bathtub in the room was cracked. The air conditioning barely worked. The pools were dirty. It was not a pleasant experience. I was scared because there were three separate guests that were yelling at the staff because of the condition of their rooms. I will never stay there again.

This Resort is horrible!! They charge for everything. $50 for the pool towels $50 for the safe.. they also charge me to accommodate my elderly parents and my disabled uncle. This hotel is no handicap friendly.

This is my fifth time at this resort and every time the experience gets even better. The staff are very friendly and hospitable. The rooms are spacious and very clean. The beds are super comfortable. The all inclusive buffet and cocktails are delicious with many options to choose from. There's always something to do at this resort for all ages whether is to relax or have fun. I would recommend it to anyone.

I will never go back there or refer anyone there. Ask for two towels the night before receive one towel until the next morning. It two of us and they can two but they still give us one towel, they don’t even give us a towel to put on the floor by shower stand.The room smell terrible, wake up the next morning no cold water, sat down on the balcony full of bird poop. Overall this hotel needs big time help. Have much more to say but i stop here.

NONE OF THE ROOM DIDNT HAVE TVS SINCE I CHECK IN I WAS REQUESTING A WORKING TV GPT ONE A NIGHT BEFORE FROM CHECK OUT

Everything was very good, the food was very good and everything, but the room was a disaster, there was no hot water or anything and I reported it more than 5 times and they never solved it.

El hotel está en excelente lugar ubicado, el servicio y sus trabajadores muy amables y profesionales PERO se debe dar un mantenimiento completo a las habitaciones todo viejo y descuidado

The property was old and in bad conditions. Fridege with mold, furniture broken. The decoration was terrible. The guy who work there and attended us Elis was a lier and scam us with a "romantic breakfast" wich was not romantic brekfast at all. A seller was sitted on our "romantic breakfast" for an hour trying to sell us a thing for traveling and hotel stays. This was a nightmare eperience.

No hot water to shower

The stay was great food was great and great customer services this was my 2nd stay here there wasn’t any hot water in my room the 2nd trip but the heat outside made it ok to take a cool shower.

Recepción the worst

The property is given high qualifications but the quality of this property is very poorly maintained. We were without hot water for 2 days. no soap, nor towels. the complaints were given at the reception area but were ignored. We witnessed other guests complaining of similar issues. it is very frustrating to go to a place were the service and maintenance are of poor quality. Not a place i would recommend to anyone.

Theres was no hot water, have to take a cold shower, no sodas or beer like before. This place is not like how it used to be. Not planning coming againg, will look for some other hotel.

Front desk very bad people

The hotel room was outdated. Hotel property was not well kept

Unique Fun environment on the Resort. Amazing Pool bars and staff ready to make sure your stay is wonderful.

Good

As a business man travelling, we don't even have wifi in our room, the only you can have wifi is the lobby and sometimes it's s clouded you can hardly find chair to sit and do some work. staff takes forever to get something, no room service, gymn is extremely dirty.

Excellent

The resort is in need of a remodel. But everyone is friendly and the guest service associate who attend me was extremely professional and friendly. Gave me a great room (upgrade) which was great compare to the garden room I stayed in the past. Do not stay on the garden rooms…out of daten!! Asks for rooms in front of the pool— nad the suites are great

Property needs more work

It was horrible from the cleanliness, no hot water, run down conditions. I this resort sas any where else it would be condemned. Every person I talked to at the resort said the sams thing. Hotels.com should tske it of there web site.

Smells bad they don’t take good care of the property

Check in was hard no phone in room was busted no TV was busted ask for it to be repaired lousy service other than that everything else was solid buffet was very good snack bar excellent bar was great n snack n bar staff was excellent try to get money from ATM was out of service resort need some attention but would go again

The place smells horrible and everything is in bad condition, very disgusting!

The room was outdated. The lamp had no cover, the view from my window to the garden had broken branches and trees on the ground. The food was not good and the customer service from all staff was not welcoming, friendly or helpful

I didn't like anything. I stay here 8 years ago and the difference was night and day. The food was terrible the room was outdated

the foods

My room did not have the basic needs, such as refrigerator, control remote and telephone (to at least call guest services). The guest services is awful as the first night, I waited for over an hour to be able to speak with someone personally, but no one came. When I finally spoke to someone they said this would be resolved within an hour and it never happened. This was indeed my last visit to this estsblishment, do not recommend this stay to not even my worst enemy.

The property is okay but they need to do more with there rooms there too plain.

To start, the pictures are from at least 10 years ago. The hotel looks that it hasn’t been maintained in years. I had to change room because the a/c wasn’t working and the room was really dirty. The second room I got was a little cleaner but was not very clean. The staff saw that I was with a stroller and a baby and they gave me a room in the second floor knowing that there is no elevator and that they had rooms in the ground floor(the second room I got). If you don’t pay the all inclusive there is no way to pay for anything, you must look for food elsewhere.

They something thosent have

The property is in need of a makeover soon. Rooms are in disrepair and tired. Amenities in room are poor. Do you have to bring your own soap_ Staff shows the condition of the property by their indiference and discontent

Bad service at all the garden area is very dirty the inside of the room is a mess they don’t really know how to treat visitors also the employees at the front desk discriminate me that’s was a bad experience for me I would never go back there again even referred someone there . ☺️☺️☺️

Nothing I like

Proximity to Beach

THIS ITS THE MOST HORRIBLE HOTEL IN MY LIFE NEVER RECOMENDED FOR ANYONE

Great

The hotel has a privileged location right by the beach. The staff is always friendly and they accommodated me with a room upgrade in a recently renovated room.

Room not clean,old furniture,bed too small,no shower only bath,dirty sheets , the entire place needs to be renovated food wasn’t bad that was my 3rd time there and it’s the last

Our stay at BE-LIVE-HOTELS LA HAMACA was a nightmare. They assigned us a room without water to bathe or to flush the toilet, my family and I weren't even able to bathe or use the toilet the night we arrived. Next days after a long battle with VIP department without any results my daughter threatened them to call local and international media to report their poor and horrible service. Also, I requested a room for what I paid for or a immediately refund for us to checkin at another hotel near by. But they made everything difficult theirs staff treated guests bad they were so ignorant they need customer services training. Well finally they changed our room but my blood pressure got so high that instead of enjoying my vacation I ended in the emergency room where they had to put me a monitor for 24 hours to monitor my heart. After 24 hours the cardiology removed the monitor and his diagnosis was that my blood pressure rose due to some emotional event (issues)

magnificent attention of the service employees, including the receptionist who attended us at check-in, named Siudersy, and gave us all the necessary help..... Among other things no, I liked that it has so many leaks at the entrance of the reccion and in the rooms ..

Not enough to do, besides swimming and the casino. No shows, etc

Near the capital