Monumento a los Pioneros de Mayagüez
Monumento a los Pioneros de Mayagüez, Plaza Cristóbal Colón, Mayagüez, PR 00682, United States of America- Memorial
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Hotels in Mayaguez8.8Excellent(1,738 reviews) 
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Hotel Mayaguez Plaza, BW Signature Collection
by BW Signature Collection by Best Western
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About this hotel
Central Location
Situated in the heart of Mayaguez, Mayaguez Plaza Hotel offers a convenient stay opposite the stunning Mayaguez Cathedral and a stone's throw away from the Yaguez Theater.
Comfortable Accommodation
Each room at our hotel is designed for your comfort and convenience, featuring free WiFi, a flat-screen TV, coffee-making facilities, and a safety deposit box to ensure a pleasant stay.
Convenient Amenities
Start your day right with a delicious Continental breakfast served on-site. With a 24-hour reception desk and a business center, we are here to cater to all your needs during your stay.
Ready to experience the perfect blend of comfort and convenience? Book your stay at Mayaguez Plaza Hotel now!
Nearby Attractions
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Monumento a Cristóbal Colón
Monumento a Cristóbal Colón, Plaza Cristóbal Colón, Mayagüez, PR 00682, United States of America- Statue
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Alabardero, Plaza Cristóbal Colón, Mayagüez, PR 00682, United States of America- Statue
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Alabardero, Plaza Cristóbal Colón, Mayagüez, PR 00682, United States of America- Statue
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Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
11:00 AM
Parking
PAID
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Terrace
Family rooms
Lift / Elevator
Laundry
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Meeting/banquet facilities
Table tennis
Daily housekeeping
Accessible parking
Shared lounge/TV area
Parking garage
Wheelchair accessible
Kids' outdoor play equipment
Toilet with grab rails
Lower bathroom sink
Higher level toilet
Outdoor furniture
Picnic area
Coffee Shop on site
Visual aids: Braille
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
Delivered food - securely covered
Thermometers for guests provided by property
Breakfast takeaway containers
Mobile app for room service
Room Types
Double Room With Two Double Beds
Up to 4 guests2 Double bed (131-150 cm wide)
This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioMini-fridgeRefrigeratorDeskToiletPrivate bathroomHeatingSatellite channelsAdditional toilet
King Room with City View - Non-Smoking
Up to 2 guestsExtra-large double bed (Super-king size) (181-210 cm wide)
The double room provides air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
City View
In-room amenities
Coffee/tea makerSafety deposit boxTelephoneAir conditioningHair dryerDesk
Queen Room with Two Queen Beds
Up to 4 guests2 Queen bed (151-180 cm wide)
Air conditioning, a tea and coffee maker and a safe deposit box are provided in this quadruple room. The unit offers 2 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerSafety deposit boxTelephoneAir conditioningHair dryerDesk
Queen Room With Two Queen Beds And City View
02 Large bed (151-180 cm wide)
This air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Sleeps
Occupancy details unavailable
4 adults
Beds
2 Large bed (151-180 cm wide)
Room details
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRadioMini-fridgeRefrigeratorDeskToiletMicrowavePrivate bathroomHeatingSatellite channels
Queen Room with Roll-In Shower - Mobility Access
Up to 2 guestsQueen bed (151-180 cm wide)
This air-conditioned double room features a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerSafety deposit boxTelephoneAir conditioningHair dryerDesk
King Room with City View
Up to 2 guestsExtra-large double bed (Super-king size) (181-210 cm wide)
The double room provides air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
City View
In-room amenities
Coffee/tea makerSafety deposit boxTelephoneAir conditioningHair dryerDesk
Queen Room
Up to 2 guestsQueen bed (151-180 cm wide)
The double room features air conditioning, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
In-room amenities
Coffee/tea makerSafety deposit boxTelephoneAir conditioningHair dryerDesk
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(1,738 total)
Provider-sourced guest reviews.
8/10
Reviewed Sep 12, 2026Location
The air conditioner was very loud! And the light of the fire alarm was in the top of the bed , it was like a flashlight at night! The floor was very dirty. The street in the front of the hotel was very noisy!
9/10
Reviewed Sep 11, 2026La ubicacion, las almohadas son las mejores y la cama muy comoda. El servicio al cliente muy calido. El desayuno excelente.
La verdad es que es un edificio antiguo, creo. Habia algo de olor a humedad en el cuarto y entiendo que es por eso.
10/10
Reviewed Sep 11, 2026The hotel was spotless and the staff make you feel welcome !!
10/10
Reviewed Sep 10, 2026The staff
Actually the parking, but they found the way to satisfied us.
10/10
Reviewed Sep 9, 2026El trato que nos dio el personal especialmente de Carlitos..El desayuno completo y mucho...
No fue que no me gusto pero el estacionamiento es un poco retirado..pero el servicio que nos dio carlitos fue muy amable y profesional. Si pueden mejorar el cafe seria bueno
10/10
Reviewed Sep 8, 2026The check-in personnel was very amicable, she explained everything well, including the situation with the parking due to construction. Every worker were great.
Nothing that I could think of. Everything was great.
9/10
Reviewed Aug 25, 2026La amabilidad de los empleados
Que se suponía que el check in era a las 3pm y nos entregaron el cuarto pasadas las 4pm lo que nos atraso nuestro itinerario
7/10
Reviewed Aug 24, 2026Excellent location, very professional and friendly staff.
They need to pay more attention to detail. No towel holders or shelves to place own stuff in bathroom. No drawers anywhere. A/C can't be controlled, you need to call staff to come with a ladder and adjust it manually- ludicrous! Especially when in my last stay I gave the manager a low-cost solution, it was three months ago, I'm surprised they didn't fix it.
7/10
Reviewed Aug 24, 2026Location
Rooms need a revamp
8/10
Reviewed Aug 19, 2026Good
The pillows
10/10
Reviewed Aug 19, 2026The personal was very courteous and helpful.
9/10
Reviewed Aug 17, 2026The hotel is great. Great location. The staff was great and rooms were clean, The beds were super confortable. Great price and it included breakfast which was a plus!
The only down grade was that there is NO POOL... One of the reason I chose it was to have a pool. But its been close since covid. They should let people know and not have pool in their page.
10/10
Reviewed Aug 17, 2026Ubicación, personal atento y servicial. El desayuno es bueno, no obstante se puede mejorar.
El estacionamiento, (antes era bien cercano). Entiendo que el predio del estacionamiento está en construcción. No obstante, la opción ofrecida ayuda; el servicio de transporte hacia el area de estacionamiento fue adecuado y a tiempo.
9/10
Reviewed Aug 17, 2026Todas las mañanas a las 4 am pasan máquina frente al hotel y se escucha duro
10/10
Reviewed Aug 15, 2026The breakfast, staff and clean,
I got lost so many times trying to find the hotel
10/10
Reviewed Aug 15, 2026Ubicación, habitación precio y que incluye desayuno
Que el desayuno solo de proteína dan cerdo y no dan pavo o pollo
10/10
Reviewed Aug 15, 2026Realmente, desde el servicio al cliente hasta las instalaciones, la habitación, localización del hotel y el desayuno.
No aplica. Todo estuvo genial
8/10
Reviewed Aug 14, 2026La ubicación buena. El desayuno no tanto
El desayuno
10/10
Reviewed Aug 13, 2026Muy bien, excelente.
Estacionamiento
10/10
Reviewed Aug 13, 2026Ubicacion del lugar , muy segura y cerca de los pueblos adyacentes .Trato del personal de recibimiento ,excelente . La habitacion bastante comoda y libre de ruidos . El desayuno ofrecido muy bueno .
El aire acondicionado , parece tenia el desague tapado y el agua sale al pasillo , alguien puede resbalar.
5/10
Reviewed Aug 11, 2026Staff was very welcoming, the included breakfast was good. Overall the Hotel is located in an accessible spot.
The room had mold above the AC, the bsthroom looked like wasn't cleaned before we arrived, there was hair on top of the toilet, shower curtain and floor had mold. And the room wasn't cleaned during our stay.
10/10
Reviewed Aug 7, 2026Donde esta ubicado
Que hay que dejar el carro en la calle
10/10
Reviewed Aug 7, 2026Me gustó que mantuvieron la antigüedad del edificio en los cuartos, también que el recibidor era moderno con un estilo acogedor. Me gusto el area del desayuno y como estaba todo organizado, silencioso e iluminado.
Todo estaba perfecto, pero me gustaria que cambiaran los líquidos del jabón para bañarse, que añadieran calentador un poco mas eficientes, el agua o estaba fria o tibia pero no tanto ( me da frio de nada), también que en la habitación 312 hubiera un termostato para el aire acondicionado
10/10
Reviewed Aug 6, 2026Well taken care of with the coziness that was part of the reason why we stayed in the hotel.
Parking was a bit of a challenge
10/10
Reviewed Aug 5, 2026Desayuno bueno, y el hotel muy bonito y acogedor
8/10
Reviewed Aug 4, 2026L’emplacement, le petit déjeuner correct même s’il manquait de fruits et yaourts. Personnels très serviables et disponibles.
Le bruit venu de l’extérieur, très présent. Le parking municipal contraignant car pas toujours ouvert, donc aller retour constant auprès de l’hôtel pour qu’une personne nous ouvre.
10/10
Reviewed Aug 3, 2026Un desayuno muy bueno!! Todo muy limpio y el personal muy atento
10/10
Reviewed Jul 20, 2026Tranquilidad y acogedor.
9/10
Reviewed Jul 18, 2026El servicio y atención, la limpieza, ubicación y disponibilidad del personal para ayudar
No poder controlar la temperatura del cuarto. Estaba muy fría para mi y mi familia.
8/10
Reviewed Jul 18, 2026Great location.
Bathroom. Very small and issues with hot water.
10/10
Reviewed Jul 18, 2026Muy bonito, limpio, el personal muy atento y muy buen desayuno.
Los precios por noche un poco altos y mas si solo vas una noche
8/10
Reviewed Jul 17, 2026Ubicación
Desayuno
10/10
Reviewed Jul 15, 2026Servicio excelente.
8/10
Reviewed Jul 14, 2026Location
Missing pool
8/10
Reviewed Jul 13, 2026Céntrico
Falta de parking. No es seguro estacionar en los alrededores del Hotel. El parking que utiliza el hotel para mi no es accesible y seguro, su condición se ve deteriorada, además no observé cámaras de seguridad según indicado.
10/10
Reviewed Jul 13, 2026Todo
10/10
Reviewed Jul 13, 2026Execelente servicio !!! Tiene todo cerca desde farmacias, restaurantes, heladerías etc.
8/10
Reviewed Jul 11, 2026Location ,costumer sevices is excelente
Parking
10/10
Reviewed Jul 7, 2026Si bien accesible y cerca de todo
Todo estuvo bien.
10/10
Reviewed Jul 7, 2026Great location. Amazing customer service, clean will definitely recommend.
10/10
Reviewed Jul 6, 2026Great location
Bed more comfortable
10/10
Reviewed Jul 5, 2026Todo
Nada
10/10
Reviewed Jul 5, 2026La atención y amabilidad de los empleados. En fin todo!
Nada que decir.
9/10
Reviewed Jul 5, 2026Ubicación
Estacionamiento
7/10
Reviewed Jul 5, 2026Good
.na
9/10
Reviewed Jul 4, 2026Is very clean
We miss a vending machine, is better to estay inside than expend money somewhere else
9/10
Reviewed Jun 30, 2026Todo
Todo estuvo bien.
10/10
Reviewed Jun 29, 2026Todo
10/10
Reviewed Jun 29, 2026The breakfast, location, and cleanliness were very good, but above all, the staff were very friendly and helpful.
Since the bedroom curtains are separte, they leave a gap that allows the dawn light to filter in.
9/10
Reviewed Jun 27, 2026El desayuno satisface, aunq no hay gran variedad. Pero en realidad ES un atractivo del hotel, tener este servicio. Gracias.
Deben ofrecer opción de fruta y yogurt. En algùn día antes de las 9 ya se habìa terminado la oferta de tortillas, aunq entiendo q después pusieron màs.
10/10
Reviewed Jun 25, 2026Saludos: El Personal my atento. Instalaciones limpias y todo ordenado. El gerente Dennis Rivera muy atento desde la llamada por teléfono y muy profesional en sus gestiones durante la estancia. Gracias le damos a todo el Personal.
8/10
Reviewed Jun 22, 2026The location and cleanliness
Breakfast is limited
1/10
Reviewed Jun 21, 2026La empleada que me recibió e hizo el check in fue muy amable y diligente. Le expliqué que venía conduciendo desde San Juan y me habían dado de alta de un hospital.
El día de mi check out una dama de housekeeping y el clerk de front desk Denis Rivera a las 11:05 golpearon mi puerta como si la quisieran derribar. Cuando abrí la puerta le expliqué que estaba bajo los efectos de anestesia y por eso se me hacía difícil moverme. Este sr. Denis Rivera y la dama fueron malcriados, agresivos y ni siquiera me ofrecieron ayuda para sacar mis cosas hasta mi vehículo. Lo tuve que hacer solo. Para colmo el Hotel tiene su parking bajo trabajos de construcción. Yo soy Ingeniero Mecánico, egresado del UPR de Mayagüez y pude varías deficiencias en dicha construcción las cuales les van a ocasionar serios problemas más adelante. El Hotel es un hotel bueno pero personal como está Dama de housekeeping y el Sr. Denis Rivera han logrado que el hotel " looses my business and any good references to My business associates"
10/10
Reviewed Jun 19, 2026La ubicación. El trato de los empleados.
Bueno para mi experiencia. No tengo nada negativo.
10/10
Reviewed Jun 19, 2026Me encantò el desayuno. Riquísimas las tortillas de huevo rellenas de jamón y queso. El café de máquina bueno con varias opiones. Incluía fruta (manzana). Anaís y Francisco muy serviciales, atentos y respetuosos en el recibo y salida.
Sugiero incluir unas cuantas rebanadas de pan regular e integral para los q llevamos dieta saludable. Tbn Incluir otras frutas como guineo y fresas (strawberries). Gracias. Gracias por la oportunidad de brindar mi opinión.
10/10
Reviewed Jun 15, 2026Las instlaciones, Cafe las 24 hrs
El desayuno puede mejorar
8/10
Reviewed Jun 15, 2026El personal fue muy diligente y cooperadora.
No me gustó el asunto del estacionamiento. Tener que esperar a que un personal me atendiera en el parking o tener que llamar.
10/10
Reviewed Jun 15, 2026El personal, la limpieza, la atención
No hay nada que pueda decir q no me haya gustado. Todo excelente
10/10
Reviewed Jun 15, 2026El trato fue excelente, el desayuno muy bueno Todo estuvo super.bueno
10/10
Reviewed Jun 14, 2026Location, price, breakfast, cleanliness and staff
Limited parking area. I had to park on the street.
10/10
Reviewed Jun 14, 2026Ubicación y habitación excelente
10/10
Reviewed Jun 13, 2026El personal
No hay piscina
8/10
Reviewed Jun 11, 2026Limpieza y productos disponibles en la habitación. Que incluye desayuno aunque no participe ya que me retiré temprano.
9/10
Reviewed Jun 10, 2026Great location, good price, helpful staff
NA
10/10
Reviewed Jun 9, 2026El trato del personal.
Todo estuvo muy bien.
7/10
Reviewed Jun 9, 2026Para el desayuno quizás algo de frutas seria excelente. Lo demás todo muy bien salvo las hashbrown y los pancakes que estaban incomibles. El personal es muy atento y amable
Daria un excelente a todo, pero el acondicionador de aire es muy ruidoso. Esa noche no dormimos bien.
8/10
Reviewed Jun 8, 2026The hotel is nicely located in the middle of the city and free parking is provided nearby. Personel was extremely friendly and always ready to help. I had to leave a day early and a refund of the last night was not a problem.
There was a bit of a moldy smell in the room and the general throroughness of the room cleaning was not very high. The breakfast was extremely basic for a continental breakfast with very few choices.
9/10
Reviewed Jun 8, 2026Buen lugar , céntrico
9/10
Reviewed Jun 8, 2026El personal muy atento.
Que los TV no eran inteligentes.
10/10
Reviewed Jun 1, 2026Un ambiente familiar y relajante. Muy cómodo y sobre todo un buen desayuno.
3/10
Reviewed May 31, 2026AC in the room was very noisy, so it was difficult to sleep. Breakfast was very poor, there was not even a fruit, and only packed cereals were available. Fire alarm in the room was going off randomly for 2 nights and was extremely loud.
9/10
Reviewed May 30, 2026El personal excelente
10/10
Reviewed May 29, 2026La ubicación.
9/10
Reviewed May 29, 2026Muy bueno excelente
N/amuy buena y tranquila ya que necesitaba servicio y tranquilidad por estar en pos operatorio ( cirugía)
10/10
Reviewed May 28, 2026Céntrico
10/10
Reviewed May 26, 2026Excelente
No hubo algo que no me gustara
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Excellent location
- •Friendly staff
- •Comfortable rooms
Areas to consider
- •Limited cleaning service
- •Inconvenient laundry system
- •Noise from other guests
Cleanliness
7.91/10The cleaning service was limited, and there were complaints about room cleanliness.
Service
9.38/10Staff was friendly and helpful, although there were a few service issues mentioned.
Location
9.42/10Excellent location, close to restaurants and attractions.
Room Quality
8.37/10Rooms were spacious and comfortable, though some had issues like damp odor.
Amenities
8.9/10Good amenities but some systems for washing were complicated.
Value for Money
8.86/10Overall fair value, but the laundry system was inconvenient.
Food and Beverage
8.41/10Breakfast was good but lacked variety compared to previous year.
Overall Experience
9.18/10Overall good experience despite some negative points.