Hilton Garden Inn Beaufort

Everything was good except one staff member also Sabrina is awesome

Housekeeping was a bit rude

I went to get coffee prior to the 7am window for breakfast. I went up to look at the menu at the restaurant and the cook screamed at me. Stating they don't open till 7am. Which I knew. I just wanted to see the menu. I went back at 7:10am to grab something to eat prior to getting on the road to drive South. Was simple going to make a bagel and leave. Long drive ahead. The cook screamed at me again that there was a charge. When I checked in, the receptionist stated breakfast. Not once did she say there was a fee. Continental Breakfast $10. No bagel is worth $10!!!!

Location was fine. Lots of parking available.

Booked a king room but was told when I arrived it wasn’t available. Very hot inside. Uncomfortable bed.

Finally a place where the beds and pillows are amazing! Obviously the location even though I didn't get to enjoy the food nearby, but those restaurants are the best!

The price tag did NOT match the outdated room. It wasn't even a busy weekend. I'm from there so I know that it is an older hotel but dang it is pricey. The pool was small and one family with 4 kids and 2 adults took up the whole pool.

Closeness to the Marine base.

I reserved a king room because of medical issues I have, and was given a queen instead. Very upset that I reserved 2 rooms and ended up not needing the second one because we could have all fit in the one queen room. Waste of $550 because you couldn't give me the room I reserved almost 2 months in advance. Also there was black mold surrounding the thermostat on the wall, and water pressure is zero since the water dripped out of the shower head.

Location, pool, and gym

Limited channels

close to MCRD Parris Island for graduation events

The location was good. The room was clean and decent sized.

The beds were terrible. It felt like sleeping in the floor would have been more comfortable. The a/c was not great either.

The breakfast didn't have a lot of variety. We went to the restaurant across the parking lot.

The only thing I would suggest is some kind of musty smell deodorizer for the air conditioner. I used my antiperspirant spray due to the fact there was a strong musty smell when the air conditioner came on.

Staff were amazing!!

The people and the facility was nice maybe outdated. Breakfast wasn't free even when I booked it it said it was it was $10 and the dinner menu was very expensive nothing below $19

The bed was very uncomfortable very hard and the pillows were soft but didn't support our heads. My husband and 1 have back issues his cancer and mine spondylilothesis. We're almost crippled with pain.

Everything

Bed was very hard . They automatically charge your card for “just in case “ you want something from the bar or restaurant. This should be asked no automatic charge. Some people may not have the funds to cover extra at hotel .

Clean room, close parking

Air conditioner was out downstairs. The pool looks dirty. Beds were a little firm.

The hotel overall is on par with a business class hotel. It has gone through updates and a lot of personnel changes during my 16-year history with it. One item has remained the same, and I always look forward to the experience - a conversation with Kristi. If you are fortunate enough to run into her at breakfast or downstairs, she's just the right emotional impact to start your day!

Breakfest was not included with the room. Advertisment should indicate breakfest available with extra cost.

It was close to downtown and beaches. Nice pool area

The ac was broken, No ac in the lobby but worked in the rooms. we waited in the lobby for over an hour as the room was not ready untill after 5pm. The room was not cleaned unless we asked. Found a large roach in the bathroom on our last day. No outdoor seating. There was a table and couches, but it was a smoking lounge and had overflowing ashtrays and butts left around.

When we first arrived, the hotel was warm, humid, and stuffy. The a/c in the room did not seem to cool the room down the first night we were there.

Loved that the marsh was right out front. Nice spot to walk the dog or just sit and enjoy the marsh life.

The A/C in the lobby was not working. The room a/c did work so that was a relief. Elevators were very dirty. Almost all the ice machines were broken or little to no ice. Asked for extra pillows and there were none to be found.

Location

Check in desk area had no air conditioning

we are loyal Hilton guest, but this property was an extreme disappointment. First of all, there is no ice to be had in the building. The is not a smart TV, to me that is unacceptable that we cannot stream our shows. The lobby area has no AC and plenty of gnats that made it impossible to enjoy breakfast. The room and the AC were comfortable, which is the only reason this score is not lower.

Professional, courteous and knowledgeable staff. Clean and well maintained property.

N/A

I like the bed, room, everything else is looks good.

The water is keep on leaking after you taking a shower. Also, for the breakfast we have to pay and it’s $10. I’m like it’s free and I pay lots of money for that.

Always clean, exceptional customer service staff. One advantage to this hotel is the position of the outdoor pool means it is in the shade in the late afternoon and evening for a comfortable place to relax while the kids splash. In spite of the signage, people still seem to think this is a Hampton Inn and be advised there is no complimentary breakfast buffet. That actually makes early mornings in the dining area and lobby much less chaotic. See my tip regarding breakfast pricing.

Location is great

The ice machine on our floor did not work.

Easy to locate. Good area very hospitable staff

Parking Lobby

Mattress bad Shower pressure very weak No breakfast

Our stay here was definitely mixed. The room was adequate and definitely on par with other Hilton Gardens. It is also near stores and restaurants. The staff though seemed routinely disinterested in even being remotely interested in the well-being of the guests. It wasn't just one person but everyone we spoke to. Strange

The lady that works over the weekend has been phenomenal! I wish I could remember her name. She’s a guidance counselor at a school and every time we’ve been there she has just been amazing! I’d give her 10 stars if it allowed it!

Horrible experience. Hotel cancelled my reservation when I was at the desk checking in having just flown in from Dallas rented car and drove to Beaufort. Desk clerks were rude and complacent and lied - they cancelled the room.

Horrible experience no help or remedy they didnt care that I had booked and paid for the reservation back in February $800.19. I was turned away.

The location

The staff at the front desk was very unfriendly and rude. Asks very simple questions and got snarky as wets back.

Did not get to experience anything.

The fact that a “diamond member” can buy your already booked room is absurd to me. Came in after my Marines graduation at Parris Island, all to find out my room was sold 30 minutes before my stay! This is malicious no matter what policies are in place to protect anyone, this is something that should be front paged advertised. (I should not have less rights, all for using a 3rd party booking app.)

Clean and comfortable

Ice machines didn’t work

The staff was great, except check-in, abd the lone breakfast attendant. All throughout the stay the hotel remained extremely clean inside and out. The lobby area was very comfortable and welcoming allowing for a great area to visit with other attendees to graduation events. The location was wonderful and very close to the base as well as several great places to eat. Optional late check-out allows for enough time for graduates/new Marines to hygiene and change to civilian clothing prior to traveling. The hotel provided a very large amount of Island Times so event attendees could have multiple copies of the paper listing all graduates.

The room I booked was a king with no prior notification including during check-in the room I received was a double while it constitutes as an upgrade according to the chain its not. It takes away the designated seating area from the room. Not the fault of the hotel and well informed by signage there was no hot breakfast available due to a gas leak. However, during check-in this wasn't stated abd I only noticed the sinage in the morning when headed to breakfast. There was no compensation for the cost of breakfast however and I only had breakfast one morning out of three. Being a hotel in the Beaufort/Parris Island Marine Corps area advertised as a graduation friendly area I anticipated an early option for the attendees there wasn't any such option. Again no refund of breakfast cost that was paid for and not received. Lastly the outdoor pool was advertised as being open and wasn't, also not disclosed at check-in. Overall check-in was the most unpleasant experience. The breakfast attendant did originally get drinks however no refills or coffee top-offs were offered. Oddly she was very charismatic in her Christian beliefs and prayed with a couple tables while I was sitting there. It was honestly a bit off putting.

We had a great stay despite our circumstances. They were having an issue with housekeeping that caused a major room delay.

Clean

Nothing

The breakfast was wonderful! ( As usual) We have stayed at the Hilton Garden inn numerous times on our way back and forth to Fla)

More trash cans in the room.....

The facility itself was very nice. The room was very roomy, light, quiet, comfy bed. Very clean upon arrival. Parking was very nice. Great location close to historic Beaufort and some of the islands. Close to excellent restaurants.

When the reservation was made, we paid for two breakfast. The first day, we were charged. The next morning, no breakfast only coffee. Told that no breakfast was being served because of low occupancy. Boo! The next morning, Tuesday, no breakfast. We were told that breakfast was not served on Tuesdays!! What!?! The one morning breakfast was served, the lady working took orders, prepared the food, delivered food and cleaned the tables…not her fault it took twenty minutes to get our food. We stayed three nights and had NO room service ie. Clean towels, trash emptied. At check in, we were told room service was every other day. That was acceptable but no clean towels for three days was not acceptable. This hotel has very poor management and supervision. We wanted to see an itemized statement upon checkout and were told that a statement could not be provided or printed. The staff member could see the statement and we challenged her about providing one which she did finally. There were errors on the statement. We were told that only management could issue a credit and no manager was there at 11am, again, poor management. Plus, to get a credit, we would have to contact bookings.com to get a credit. I do NOT RECOMMEND this hotel.

Conveniently to restaurants and nice room

I feel for the price, the breakfast should be included. Whatever they are cleaning rooms with it not great...the room did have an odor. Luckily I had room spray...then my husband and I were having outside, then when I came in I smelled gas, my husband came in and being a retired fireman asked the woman if there was a pilot out, she said no. It was quite bad, and this morning all good

The property was very clean and comfortable with a lot of good amenities. It was in a nice location and close to a lot of shopping outlets and food places. The staff was also very friendly and helpful.

Good overall experience. We were there for a wedding and booked many rooms. One of our reservations was messed up, but eventually corrected. Kristi (breakfast area) was exceptional and a really good cook. Great French toast! I would stay again.

It's location.

Sheets looked like they had not been changed.

Location was great, rooms very nice and staff very accommodating!

We came to Beaufort during our family vacation to ride at Camelot Farms and checked into the Hilton Garden Inn after five days of nonstop spring break travel. By the time we arrived, we were all tired and hungry — exactly the moment when a great welcome makes all the difference. That’s where Lakeisha came in. She greeted us with such genuine warmth and energy that it instantly lifted everyone’s mood. Check-in was quick, smooth, and effortless, and she immediately recommended a local restaurant she promised would make everyone happy. She was absolutely right — it was fantastic. Our guest room was clean, spacious, and very comfortable, giving us the perfect place to recharge. True Southern hospitality can be hard to find these days, but you will absolutely experience it here. Lakeisha made our stay memorable from the moment we walked through the door. Thank you, Lakeisha, for such a wonderful welcome and a great stay in Beaufort!

The staff and representatives were just great. Helpful and cheerful. We had an issue with our room the first night. We simply mentioned to the front desk rep that we would like to move to another room for the remainder of our stay. We received a call while out on town from the manager, Ms Davis. She apologized profusely for the issue, which really was not the fault of the staff. By the time we returned to the hotel we were moved now only to a new room but to a suite! Thank you HGI Beaufort for a wonderful stay! We'll be back!

Nothing really bad about the room overall and most of the stay was fine. Shower control was not attached to the wall and pulled away from it significantly when trying to turn the handle making it a two hand operation. The overall feeling was more budget motel as far as amenities and staffing. Desk attendants seem to be pulling double duty and were either hanging out at the from tables where guests normally gather, or working breakfast and bar while also minding the desk. No housekeeping service provided and on arrival, was told that there was no breakfast on Monday and Tuesday but they did have a breakfast service on Tuesday. Do not waste the $10 on the bare bones “continental bar” as it had meager offerings. This is why Marriott gets most of my business.

Very friendly staff.

Breakfast cost. Normally an upper hotel has a cont. breakfast.

Property was clean, comfortable and centrally located.

Disappointed there was no breakfast other than a $15 buffet that wasn’t much of a buffet.

This is a very nice hotel good price for the money. I would stay there again. Nice entrance nice room, but the lock on the door needed to be fixed.

No breakfast available . . . "not enough staff"

TV reception poor, toilet didn't work. Ended up having to switch room.

Worst hotel experience of my life. The general manager is a real piece of work. Front desk staff was horrible. I think Marlo was her name. The director of sales was up at the front desk at one point and she sucked too. Customer service is unheard of and the management team needs real work. Whoever owns this hotel obviously doesn’t care.

The comfort and the friendliness of the staff. The food was delicious.

Great location! Comfy beds!

Price didn’t match that of booked

Breakfast Buffet was excellent

Bed

Didn't have it, wasn't included in room rate.

Had to pay for parking!

Conveniently locate in downtown Beaufort.

Beautifully decorated and extremely clean. Employees were very nice and kind and I got to enjoy the restaurant.

Close to everything Good parking

No maid service for the 3 nights we stayed No clean towels and trash was never emptied For 400$ would like to at least have a clean towel to use for showers each day and my trash emptied

The ice bucket in our room had mold in it, the staff act as if that wasn’t a big deal. The front desk receptionist did not display a positive attitude.

The front desk staff was very friendly, along with the staff in the kitchen. The room was very nice, clean, and spacious! The showers also had a really good water pressure

None.

We are coming to this Hilton for several years, The room is clean and serves us well. The breakfast was wonderful but I thought it was included in our overnight stay! Isaac made our eggs especially for us and they were wonderful! Kristi has been our waitress for several years. We appreciate them both! We consider Beaufort Hilton our friends now. We will see u in April on our way home!! thank you all so much

I thought the breakfast was included in our room stay

Very good value for money. Very friendly staff, especially at breakfast. Given that the quality and condition of hotels in the US has declined significantly in recent years, this hotel was a very pleasant surprise. Rooms in good condition, modern and clean. Great bed. Good breakfast by US standards. Very quiet location and all dining and shopping options just around the corner. I wish all chain hotels in this category in the US were like this. I would book this hotel again. One of the few hotels in this category during my stay in the US that does not use disposable plastic everywhere; especially at breakfast, there was proper stainless steel cutlery, porcelain crockery and glass tumblers. Unfortunately, this is rare enough in the USA to be worth mentioning.

Nothing really. The location was convenient to town. Attractive.

We left early due to a medical situation. And it is a non-refundable charge for a hotel that was unacceptable. The Hilton Garden Inn was also going to charge me $3.87 per day to park in an open area not specifically for the hotel. They did rescinde the charge when I said that was unaceptable. The bathroom was nice but there were rust or unattended areas in the tub, see pic which ruined the beauty of the bathroom. The beds were lumpy and hard. My husband and I could not sleep. Additionally, the person upstairs was stomping around and 2 dogs were barking at each other at various times down the hall.

Continental breakfast kost $ 15 pp.