Costa Ensenada

Disappointing Experience – Misleading Listing and Poor Service I booked this hotel because the price was slightly lower than the average in the area, but I quickly realized why. The location is far more remote than it appears online, and the photos are misleading. Upon arrival, the front desk staff received me slowly and with confusion, almost as if I had done something wrong by booking. The hostess questioned me in an unprofessional manner, saying things like "How did you book online if all our rooms were blocked?" and asking "When did you book it? How did you do it?" — as if their system couldn’t confirm that information. It felt disorganized and unwelcoming. To top it off, I arrived at 2:57 PM and was told I had to wait because check-in was strictly at 3:00 PM — a pointless and petty delay of just three minutes. The hotel itself feels neglected. The carpets are old and dirty, the hallways smell musty, and I could see staff members gathered in regular guest rooms with doors wide open — not exactly a professional image. My room had no windows, making it feel stuffy despite the air conditioning. This place has potential, but it’s being wasted. It badly needs an upgrade in both appearance and customer service. Either invest in it properly or sell it to someone who will.

Property was okay, room was clean but definitely need to update the sheets and comforters (all were stained) The lady at front desk was not friendly or helpful at all. Food at restaurant was delicious!

Convenient location.

Hotel needs improvements but for the price its okay

Gave us a room towards the traffic could not sleep very noisy the cars then birds and sun hitting our window the curtains were not wide enough to cover the whole window. Parking was too small to park and limited. Tv was not working asked to come fix and no one came. Terrible experience will not stay here again.

Small parking lot, dirty room unfriendly staff.

I was very disappointed with my stay. The cleanliness and hygiene were unacceptable — the place was very dirty. On top of that, the staff were rude and showed no professionalism. I would not recommend this hotel to anyone.

Beds are old

Was perfect for everything Baja 500 race had to offer.

Buena ubicación, limpio y el personal muy amable.

I like the location and the view to the sea. The Rooms are a little rusty, but perfect for a getaway.

10/10

Good spot in location to food, museums, tourist spots, and security

Lots of room

Shower dirty

Close to difrent places

El servicio de los empleados fue excepcional, sin embargo no funcionaba el wifi, no funcionaba la tv y la alberca estaba en mantenimiento, por lo que no fue una experiencia grata.

It was ok

Well maintained , with a pool , and close to the Riviera

The staf is very friendly and the location is good for all the tourist spots in Ensenada

Buena ubicación. El check in fue muy fácil y rápido. El lugar no tiene grandes lujos, es simple pero cumple con lo necesario para descansar

Really nice hotel clean room freindly staff, within walking distance to the town center. Good food all around and entertainment I was able to see the carnaval from my room in the 3rd floor.

Staff was friendly and attentive

Excellent service good people there is a restaurant there a/c and heating works great I love it

There was a leek in the restroom and floor was wet

Hotel is terrible , The room conditions are not sanitary , restroom was not clean , The blankets had stains on them . The hotel overall was disgusting and I ended up booking a hotel stay at another location that was more comfortable and sanitary.

Better cleaning and update the room but service its great thank you

very nice location near all touristic areas. staff is nice

The restroom was dirty the shower had hairs in it microwave was dirty when we first opened the sink water it came out black and smelled like rotten eggs

Appearance could be better and the noise coming from the cars at night too loud.

We had a great stay at this location. Definitely will come back

Great for the price I paid!!!! Way better than what I expected! Great experience! Super clean, pool was so pretty, all staff was AMAZING!!! I will definitely stay here again!

Rooms were not clean at all and the property looked to be in bad shape. Old and not maintained well. Room access used by actual key not digital card.

Excelente servicio y muy buena Seguridad se lo recomiendo gracias tu estancia muy bien atendidos

The parking compacted, the room poor lighting, shower head broken, noisy, bed very uncomfortable, bed sheets stained & ripped, no bath rug, WiFi very slow.

First and the last time on this property Hotel….

Great location, friendly staff and lots of dining options around.

Good walking distance from the city.

I got the worst room beds was uncomfortable and old the smell of a urine didn't let me sleep, the bathroom was not very clean so we decided not to take a shower, very disappointed because I was staying there before and was not that bad, but I think I will not come back again even when the location is great

Good

A bit inconvenient music was loud in a restaurant at the corner, room was good for a family trip. Customer service was very good.

It was right around the corner from everything.

Great spot . Exactly what I needed . Easy check in / out .

Good place to stay for a quick trip or a place to rest your head when in need. Pool area small but I can see having fun here in the summer.

The staff was very helpful and friendly, the rooms were very clean and comfortable, restaurant had good breakfast, the pool area nice and clean, only the parking area kind of thing for a big car like mine but for a small or medium size car it's good.

lovely staff and safe indoor garage parking

Staff friendly and accomodating. Needs ALOT of simple maintenance it looks like it has never been maintained. Seem to wait until it just breaks and even though it looks terrible they manage to keep it even if its falling apart with some tape or awful glue. Things from 2nd hand store are probably in better condition. Have a family room with a tiny table and one chair. Missing fridge and microwave. ( We had to change rooms and previous room had it- but the elevator was broken and my mother in law is handicap and we were on 3rd floor) lamp with no cover. Outside lights of patio had wires hanging out. Towels were so old with strings hanging out. Shower curtains were hanging loose. How much does it cost to replace a cheap shower curtain or buy a lamp cover. And the shower head was so old small splurts of water were diretcly hitting the cieling or in every direction other than me. Owner has really let a potentially better hotel fall apart to pieces. The only thing keeping it somewhat together is nice staff.

LIKE THE LOCATION AND STAFF THEY DIDN'T SAID NOTHING ABOUT MY FAMILY VISITING US

Ok for its price, would stay here again

place was ok for the price

From the moment we arrived the staff was very helpful and kind. The family room was Amazing and there was plenty of room for our family of 4. We plan on staying here again for our future trips.

These rooms definitely need Remodeling 10 years back... Poor maintenance also

Good

Stay here only as your last option.

This hotel really needs maintenance. The rooms have really old and dirty carpet and smells so bad, the chairs inside are dirty the walls have mold the sick smells so bad I was very disappointed I had two rooms. And both rooms smells bad. I stay there because I already pay but I'm not happy I could stay in the room . Only to sleep because no choice . The rooms doors very insecure. The owner should give a good fixed to this hotel.

Limited parking. Old fashioned bathrooms

No Bueno!! Our room had mold, high voltage wires exposed, dirty, smelly rooms. Parking was a huge problem. At night, they made us park on the street like a block away. The pool had bugs and algae growing at the bottom of it. Do not waste your $$$ in trashy places.

Only rooms go to street have a lot sound by cars

Great location

No ice machine the rest room didn’t work the shower fills up fast old and outdated

Staff was helpful and froendly

The room was clean and the service was great but the property is very run down.

Close to downtown stores

Exelent stay property nice, very quiet Comfortable rooms Super quiet around property

Yea I recommended this property

Esta genial el lugar, la regadera se batallar mucho con la presión del agua, y solo hay una sábana para taparse, aparte que las almohadas azules estaban manchadas.

People late at night around the dark lonely hotel, no security, lonely loby, dim, cold and dirty. Strange smell inside loby.

Rooms are expensive compared to the condition they are. Torn curtains, old and scratch furniture, mildew on the bathroom walls…not worth the price. Customer service very helpful and friendly.

T

Place is old paint it chipping sheets are stained shower barely runs water not fully warm.

Los empleados son muy amables

It’s always a pleasure to stay here every time we come to Ensenada we stay here

The place is good for the price. It is pretty rundown everything is old. Some of the staff spoke English and it wasn’t far from all of the tourists areas. The staff was nice and helpful and the cleaning lady was really good.

Overall Good, rooms were not like on the pictures of the ad, I got a package that includes breakfast ended up getting charged for it. Pricey and not so clean.

Nothin else to say a normal place

Simple but good. No complaints

Great time

Would not stay again

Walking distance from port/malecon.

Great price, excellent location.

It requiere maintenance, bathroom in bad shape, big spots in room carpet.

The hotel should be condemned. It’s completely run down. Everything is super old and stained. There’s holes in the walls. Found a cockroach in the bathroom. It’s overpriced for how bad the conditions of the hotel are. Wouldn’t recommend to anyone.

The hotel was fine a little off date need building and room upkeeping but all over for the price and short stay it was okay.

They charge more than the price you told me i was suposed to pay and when i asked they told me it was deposit and at the time to check out i asked for the refuound they said i don't know what you're talking about that was the price and the room was dirty dusty and I feel disgusted to shower overther

it was clean, but there is no microwave, coffee maker,

I've been staying at this hotel for years, no complaints. everything is always great, clean, the staff is nice & helpful.

its not a 5 star hotel but it gets the job done . Staff was excellent and the restaurant was good as well. The beds were comfy and the ac worked well but its not a completely quiet hotel. walls are thin but it was still easy to sleep

Muy buen servicio , muy limpio sobre todo las camas están muy cómodas , o y el buffet muy rico gracias y regresaré muy pronto 😃

I reserved a room with ocean view and all I could see it was a wall from a building in construction, no Wi-Fi access and not enough parking. Hardly any water in the shower, sliding door to access the balcony was stuck, couldn't open. Bathroom door was getting stuck too. Front desk service was good, Edgar was very nice.

Dirty, a jose cuervo bottle was inside the drawer. That tells you how much they clean. I had kids with me

You get what you pay for.

Staff unfortunately we're not very helpful. No coffee in room or available untill 8:30 in the morning. Would not recommend.

It was good

It's kind of old but i like it, what i didn't like was the water of the shower. But everything was fine

Property is average not up to par when comparing it to other Hotels . Rooms old and limited parking .

This hotel was in very poor condition. Mold in bathroom. Everything was fallen apart in the room. Bad odor coming from bathroom. Bed sheets were very dirty

Excellent service from the people!!!!

It was great, close to everything

We could hardly hear the TV; told the front desk, but nothing was done about it. The room is antiquated. Only one chair, which was quite worn.. Electrical fixture uncovered. Pillows were hard. Furniture battered; section missing out of the nightstand top. No maps of the area provided. Staff was of little help for finding locations. However, the pool area and the restaurant were excellent!

Needs improvement.