Residencial Joao XXI vs Similar Hotels

Reports of small/narrow rooms, rooms not matching photos, noisy fixtures, stained blankets and poor ventilation; room quality is below expectation.

General satisfaction with room comfort and spaciousness noted, although some mentioned size limitations.

Rooms were generally comfortable, although some mentioned small bathrooms.

Rooms were said to be comfortable, but some expressed concern over noise and accessibility issues.

Multiple guests report stained sheets, dirty floors, visible pests (cockroaches, bedbugs) and mold; cleanliness is a major negative.

Some reviews mentioned cleanliness issues, including the presence of a cockroach.

Some guests noted a smell in the room but generally found it clean.

General sentiment of cleanliness was positive, with some mention of need for improvement in hallway cleanliness.

Location is repeatedly cited as convenient and well placed; many guests mark location as a main positive.

Good location mentioned frequently, accessible to city center and public transport.

Well-rated for its convenient location near public transport.

The location received consistent praise for being central and accessible.

Several reviews praise welcoming and helpful staff (assistance with access/passwords); however there are also complaints about unresponsive online check-in and poor communication.

Staff described as friendly and helpful, offering excellent service.

Consistently praised for friendly and helpful staff.

Many reviews praised the friendly and helpful staff.

Not mentioned in reviews. Standard quality for this hotel tier.

Breakfast variety praised, but some comments suggest it could be more diverse.

Breakfast was frequently described as delicious and superb.

Breakfast options were praised, despite mentions of some improvements needed.

Mixed: some guests enjoyed Netflix and working AC, while others report broken TVs, faulty sockets, no minibar/fridge, lift access issues and no luggage storage.

Amenities were considered adequate, but some areas could use improvement.

Some amenities such as the breakfast were highlighted positively, but limited leisure facilities noted.

Amenities were generally well-received, with some stating a need for more variety in breakfast.

Frequently described as cheap/good price and good value for families; price often cited as a saving grace despite other issues.

Good value for the price compared to other options, as indicated in several reviews.

Overall good value, particularly in relation to location and service.

Overall, guests felt they received a good value for the price.