Oya Beach Resort – All Inclusive

Quite old establishment but they keep it clean and the service is excellent. Pool and beach are awesome.

Sehr unfreundliches und überfordertes Hotelpersonal. Service lässt auf allen Ebenen zj wünschen übrig. Die Anlage ist auch sehr in die Jahre gekommen.

Première nuit à un autre hôtel car overbooking… Pas de dédommagements ni upgrade lors de notre retour. L’autre hôtel n’était pas all in et nous avons dû payer les boissons, beaucoup de mal à nous faire rembourser ces boissons !

1st. time in this property. Check in process as usual. Waiting on line, due to lack of staff, to many guests. I can not complain to much. If you need beach towels, it is 20 Euros/each deposit, cash, however there is an ATM outside/for a fee off course. (Shame can not charge the room for that). Nice, friendly staff all over, clean facilities and room. Oh. The pools are closing early. To the beach you have to across a small road, but not a lot of traffic. The beach itself has rocks, so if you want to enjoy send, you have to go somewhere else. Restaurants, need to make reservations on time ( at least two days in advance). But there is a buffet style ( no res. needed). Property has two bars, one inside and one near the pool. If you want you can snack, there is a snack bar. Parking lot is on the smaller side, and the local car rental company taking up places with cars.

Vi hade en bra vistelse. Maten i restaurangen är ok. Känns långt från 5 stjärnigt men smakar bra. Rummen känns också slitna för att vara 5 stjärnigt. Men överlag så hade vi det bra. Barnen åt glass för ett helt år 😅

Mit Kind unterwegs, es war vom Anfang bis Ende sehrál gelungene Urlaub, wie im Paradies.

Everything is OK

Die Anlage insgesamt toll, allerdings strandmäßig nicht gerade das Beste- sehr eng und steinig. In der Umgebung bei anderen Hotels besser. Allinclusive sehr gut. Die Pools super, leider nur 18 Grad. Family Zimmer mit toller Aussicht- leider fehlt dort ein Schreibtisch.

Goede matrassen, schone kamer. Geen warm water en kon niet opgelost worden. We mochten in een andere kamer douchen.

Beautiful beach pool facility The Italian restaurant And the property was well staffed and was very enjoyable

Superbe hôtel, nourriture excellente, personnel super notamment au bar de la piscine, et les femmes adorables à la crêperie pool, situation géographique excellente, tout est bien organisé. J'ai hésité longtemps car j'avais lu beaucoup d'avis négatifs qui à notre sens ne sont pas justifiés. Si possibilité nous y retournerons. Aussi facile de se baigner à la piscine qu'à la mer. Superbe séjour merci

The staff there were fantastic. The restaurant team and spa team in particular. The choice of pools was amazing and distance to the beach was ideal. The buffet, which extensive was not great for a baby/children. Lots of salt and sugar but very enjoyable for two sleep deprived parents. The room was spacious and comfortable. However because throughout most of the night we could hear doors banging which constantly woke up our baby. Would definitely stay again and recommend.

Great place to stay, staff credit to the hotel.

The hotel in very good location and near from everything. The staff were very friendly and helpful. Value of money.

Great stay, big spacious room. Outdoor bungalow, overlooking the gardens. Visited during Covid so meal times had a reduced service on so good choice was limited, not much choice for children as it was all stews or fish. Queues for the bar could get long & there is only one person serving. Beach is a small shingle beach just across the road from hotel. Crepes were great throughout the day. We tried to book in the restaurants with no luck even though there were lots of tables empty at certain time’s of the day which was quite frustrating.

Hotel confortable. Personnel extrêmement aimable et serviable. Restauration un peu décevante en revanche. Belles piscines très propres et délicieuses crêpes une bonne partie de la journée. Lieu très apprécié des enfants.

Overall our stay was really good! We really enjoyed the animation group however the food in the main restaurant was not so good..

Das Hotel liegt direkt am Meer, der Strand direkt vorm Hotel ist sehr steinig bis felsig. Allerdings fängt nicht weit vom Hotel ein schöner Sandstrand an. Dort findet man auch zwei Supermärkte und einige Restaurants. Der Pool ist sauber und gepflegt. Der Service an der Rezeption ist exzellent, besonders Anita hat uns sehr oft mit Rat und Tat zur Seite gestanden. Unser erstes Zimmer (121) lag direkt am Treppenhaus und war sehr hellhörig. Nach zwei Tagen durften wir in ein super schönes, ruhiges Zimmer (447) umziehen. Dieses lag im Nebengebäude direkt am Pool. Einzig die Matrazen waren sehr durchgelegen. Unsere Tochter (5) war völlig begeistert vom Kids Club. Hier haben Vicky und Sabri die Kids mit viel liebe betreut. Auch der rest des Animationsteams war sehr nett und gab sich viel Mühe.

Great location for a family trip, not for singles or young couples looking to party. Very relaxed.

Lovely hotel with great staff. The rooms are spacious, the food is incredible - by far the best Ive ever had in an all inclusive, and the pools were lovely to sit beside. The only gripes I had were the noise levels. Beware of room 101 (I know the irony) as it is directly above the kitchens and most hours of the day you can hear the plates and cutlery being rattled loudly. They did change my room, but the other residents seemed oblivious that the corridors were not sound proof. Perhaps some sings in the corridors to remind them that there are other people in the hotel. Also the wifi isn't great. It is free in the lobby but its very slow. 25 Euros for 5 nights for wifi access over the site, but I had to phone the support line several times to fix the intermittent connection. Also can someone please tell hotels that British people like to watch other things than BBC news! That was the only British channel. However, I would definitely stay again for another relaxing week. I would just opt to stay either at the end of a corridor on one of the bungalows which overlooked the sea.

Die Anlage ist zwar etwas älter aber im gutem Zustand. Das Personal ist sehr freundlich und sehr engagiert. Kleinere Mängel im Zimmer wurden sehr schnell behoben. Internationales Publikum mit hohem Anteil an russischen Touristen die aber nicht unangenehm auffallen.

Καλο πρωινο, μετριο μεσημεριανο, κακκιστο βραδυνο. Αριστα τα θεματικα εστιατορια Asian & Italian, με πολυ καλες γευσεις και σερβις. Παρα πολυ καλο το σερβις του Σάκη στο pool bar. Καλοι εξωτερικοι χωροι και lobby.

All good except the beach had to many rocks to swim.

Wir haben die Zeit mit unserem 2-jährigen Sohn sehr genossen. Die Anlage und das Personal waren sehr familienfreundlich. Die Meerwasserpools waren super und die Anlage ist angenehm weitläufig. Nicht nur das Buffet, sondern auch die Snacks an der Poolbar waren sehr lecker.

Very good hotel, excellent staff. Was happy with my stay. The only bad thing is sound isolation, because if you want to sleep longer in the morning, you can hear other guest going for breakfast early(opening room doors moving chairs etc.) And room cleaning ladies like to knock on your door from 9 am.

My experience has been enhanced by staff mainly. Hotel is ok, food is nice and there is a lot of space. For price that me and my friends paid its a great value for money. However it's the walls of room that makes your holiday is the staff. I have enjoyed my staff from day 1, all staff is superb!!! Really great! Love them so much! Specially few to mention, Yannis( bartender!!! What a man!!! Hats of to you my friend!!) Kostas( night receptionis) made our stay from moment we arrived, the rest of team wich I don't remember the names. That's what made my holiday a 5 star! Thank you!!!

Hoteldirektor ist sehr unfreundlich/das Personal nicht! Täglich gibt es reichlich Schweinefleisch-kaum Lamm oder Fisch. Zwischen Strand und Hotel liegt eine Strasse. Das Hotel hat einen Stern zuviel.

Stayed for three days with family, great hotel for children, they loved the water slides at the pool area and the playground area.

חופשה משפחתית נהדרת במלון יפהפה ,נקי , מאורגן ומתוחזק היטב עם אוכל טעים ומגוון , פעילויות מגוונות וצוות מקסים ופעלתן.

The hotel was ok, not 5*. You have to pay for the safe and wifi. The sea in-front of the hotel is full of rocks; its impossible to enter the sea! No windsurf facilities. The food was very good, the hotel was clean, good size pools.

j'ai bien aimé mon séjour. excellent pour ambiance familiale

I was transferred to Mitsis Laguna as Mitisis Serita Hotel was closing for winters. I had a great time at the Mitsis Laguna Resort. the Resort is beautiful, very large rooms, good food and most importantly the staff is very helpful and friendly.

Superb staff, could not praise them more highly, food was buffet style with a good choice.Hotel is 20+ years old, but most was refurbished and really clean and fresh. Clean throughout, room not bad lovely pool, lots for children to do. Right by the sea. A little distance from anything, but taxis readily available. We would return.

Comme de plus en plus souvent, en Grèce et ailleurs, le "ramage" n'est pas exactement à la hauteur du "plumage". La description extérieure (bâtiments, éclairage type "son et lumière", jardins et piscines) s'accorde mal avec la qualité très moyenne voire médiocre des produits servant de base à la prestation alimentaire (nourriture et boissons incluses) et avec la forte dimension de "cantine" (queue, bruit et odeurs) des restaurants principaux. C'est aussi le cas de Mitsis Serita Beach. En cette fin de saison, la gentillesse et le sens du service de l'ensemble du personnel ont compensé l'impression de "presque déjà fermé": à titre d'exemple, seul le restaurant principal est ouvert et assez vite lassant 3 fois par jour. De plus, une certaine désinvolture n'est pas absente quand des réservations sont confirmées 3 semaines à l'avance et les clients informés 2 jours avant leur arrivée!!! que l'hôtel sera fermé en cours de séjour et leur transfert effectué dans un autre établissement du même groupe hôtelier. Les conditions même du transfert étaient déplorables: un seul autocar, à l'état d'épave, pour ENTASSER les CLIENTS, debout, dans l'allée centrale. Cela nous a rappelé nos voyages d'étudiants en autocar de 3ème classe au Mexique, dans le sud de l'Inde ou en Afrique...il y a plus de ...30 ans!!! Quant à l'hôtel d'accueil -Mitsis Laguna Resort-, "plumagement," plus luxueux, il n'a pas davantage été "ramagement" à la hauteur de la situation (insonorisation, restauration).

FANTASTIC HOTEL FOOD AND SERVICE SUPER. STAFF ARE VERY HELPFUL AND SO GOOD HUMOURED. SPOTLESS CLEAN. BEACH ON DOORSTEP. 10 MINUTES FROM HERSONISSUS WHERE YOU CAN SHOP TILL YOU DROP. WE HAD A CAR ON HIRE FOR A WEEK AND WE VISITED SEVERAL CRETAN VILLAGES IN THE MOUNTAINS AND IT IS ONLY HALF AN HOUR DRIVE TO SEE THE CRETAN CULTURE . ALSO WELL WORTH THE TRIP OF 1 HOUR AWAY IS THE ISLAND OF SPINALONGA . IF I WAS GOING BACK TO CRETE I WOULD BOOK INTO THIS HOTEL AGAIN.

Excellent staff, great service. Hotel is a bit dated, but wouldn't take much to get it up to standard. Still very clean and well looked after. Food was good, nothing special. Make use of the taverna - proper meals from a small but decent menu. Also much hotter than the buffet restaurant if you're fussy about that kind of thing! Beach is disappointing but it's similar along that whole area, having stayed nearby previously. Pools are good. I don't think they're heated but they were warm when we were there. Plenty to keep kids occupied by the looks of it. Overall a good hotel, would stay again, but it could do with a bit of modernising to bring it to the level of the other mitsis hotels.

Uns hat es im Grossen und ganzem sehr gut gefallen! Alle Angestellten sind sehr nett und hilfsbereit! Das Essen war gut, hat von Allem etwas, will heissen man findet immer etwas was einem passt. Wen es nicht stört, beim draussen essen von etlichen freilaufenden Katzen begleitet zu werden, die manchmal sogar auf den Tisch kommen, dann steht dem Vergnügen nichts im Wege :-) Das Hotel kann sich die zum Teil sehr unanständigen Feriengäste auch nicht aussuchen, war aber zum Teil sehr ärgerlich!! Aber wir haben uns dort gut aufgehoben gefühlt und uns gut erholt.

Très bon séjour! Le personnel est toujours à notre disposition pour la moindre question. Les piscines sont super. Seul bémol pour nous était les oreillers qui étaient très dur et gros (avec les problèmes de dos de mon mari ce n'était pas l'idéal). Je conseil cet hôtel pour les personnes ayant des enfants ! Et encore merci à toute l'équipe de Mitsis Sérita Beach !

היה מעולה, שירות אינטרנטי מעולה כך גם המלון... הופתענו לקבל מיניבר חופשי... תודה

Nice hotel in a good location .lovely food and good service

was very very good the staff was great maria from recepion and michalis f&b manager great . we come back again "!!!

Manque WIFI et rideau de douche dans bungalow. Hôtel très agréable en septembre. Personnel à disposition et aimable.

Este hotel es decepcionante las habitaciones horibles no se como pueden darle estrellas las camas de hace 20 anos la tele antigua on programacion solo en ruso sucio hemos tenido que recurir al manager para poder comer en el restaurante italiano una cola enorme al buffet la comida no estaba muy mal la bebida horrible el agua de grifo y el vino imbebible el personal casi todos hartos de la vida no querian atender este hotel es una mentira si quereis unas bonitas vacaciones iros a otro lado nosotros hemos tenido una pesadilla el agua de la picina tenia tanto cloro que ni hemos podido banarnos y habia un monton de rusos y nada mas

ALL INCLUSIVE BAR: Not really, they don’t carry a single top shelf booze, they don’t even carry all the Greek liquors, they only work off of a small recipe menu. MINIBAR: Bring your own bottle opener. Everything is old fashioned glass bottle & they don’t have openers to borrow. FOOD: If you’re gluten free & dairy free like me, there is nothing to eat for breakfast. “LunchBoxes” for take out are lame. Full lunch/dinner is good, contains both Greek & American dishes. Drink service 4 meals = horrible. I get my drink when I’m almost done eating, in a tiny glass, never get refills. DESK HELP: Very good. They helped with lots of questions, r very nice. Hotel exchanges up to $300 USD per room per day at better rates than airport. ROOM: ehh…. TV has less than 10 channels. Most porches are not private, you could hop 2 feet over a low wall INTO your neighbor’s room. Our locking screen door was broken. AC only has on/off button = too cold when on. Beds are 2 twin beds smushed together. Pillows r horrible / flat, had to ask for more so I could double them up & I still got neck pain. Bathroom had broken shower door & broken sink drain. Open sewer drain in floor causes room to smell like sewage. Rooms are loud, hallway is solid marble you hear everything. CLEANING LADIES: Horrible. All they did was make bed & remove trash. Floor, sink, tubs, etc. still dirty, toiletries never replaced EVEN when I asked nicely. One time cleaning staff left my door open while I was sight seeing for 8 hours! TOILETRIES PROVIDED: shampoo, shower gel, bar soap only. They charge 20E for pool towel, u get full refund upon their return. Reasonably priced gift shop open late. BUSINESS CENTER: yeah right. It’s really just free Wi-Fi in the lobby, no computers to borrow, no printer access. U pay for Wi-Fi in ur room.

Hotel was nice and clean, food was fine as well. Staff was very good and friendly.

Très bon hôtel de quoi se reposer pour un long week end de 4 jours . Manque juste du vrai jus au petit déjeuner , ainsi que du vrai café. A recommander très bien

C'est dommage pour un hôtel ci bien situé d'avoir une qualité de bouf assez médiocre et une hygiène contestable (1er jour les housses d'oreillers n'étaient pas propre). Nous avons compensé en louant une voiture pendant 4 jours et en visitant un peu l'île. Ce qui nous a permis d'ailleurs de goûter aux spécialités locales. Experience a ne pas répéter.

Wer 5-Sterne-Standard nach westeuropäischem Vorbild erwartet, der wird enttäuscht: Das Hotel weist höchstens 3-Sterne-Niveau auf. Die Zimmer sind schlicht eingerichtet und sauber, das Bett sehr bequem. Der Fernseher war sehr störungsanfällig und verfügte über lediglich fünf halbwegs empfangbare Sender. In dieser Hinsicht wäre von einem sog. 5-Sterne-Hotel schon eine bessere Infrastruktur erwarten. Das Essen (Buffet) war okay, wer aber eine essenstechnische Massenabfertigung verabscheut, ist im Mitsis Serita Beach am falschen Platz. Die Qualität des Essens war aber durchaus gut. Obwohl das Hotel direkt am Strand liegt, lädt dieser nicht gerade zum Baden ein: Der Einstieg ins Meer ist mühsam, da sehr flach und steinig. Der Strand ist sehr schmal und nicht besonders sauber, es mag kein Strandfeeling aufkommen. Ansonsten war das Hotel soweit in Ordnung. Fazit: Für Urlauber, die etwas Ruhe suchen abseits der grossen Touristenströme, wird sich im Mitsis Serita Beach nicht wohlfühlen.

Belle hôtel, mais nous avons trouvés que la nourriture était vraiment limite.

BEAUTIFUL LOCATION, EXCELLENT SERVICE SMILING PEOPLE ALWAYS READY TO HELP.

très bons équipements pour les enfants (piscine avec toboggans et place de jeux)

Seul bémol, le wifi seulement à la réception de l'hôtel.

Non vale le 5 stelle attribuite ma non più di 3/4. La struttura è buona, è ben posizionata rispetto ad aereoporto, capitale ed al sito di Knosso e si mangia bene. Non ci tornerei tuttavia perchè è posizionato su un tratto di spiaggia e mare pessimi e assolutamente non fruibili. Inoltre manca una palestra e non ci sono opportunità di fare sport. La zona è inoltre molto ventosa

The people is warm and in general terms try to give you a good attendance... The food kind of similar each day, so at the third one you want to take something different... The condition of the Hotel is good in the looby, but the room (at least the one that I got) it was kind of old... the beach is not at front of the hotel, so you have to cross the street to get there... perhaps is good if you want to go around going to other beaches were the sand and the lanscape is so beautiful, besides you can get good food.

In brief, the Hotel is far away from being a 5 star hotel as it says in the page, the service provided and the facilities were really terrible, and the pictures they show were taken 15 years ago... I would strongly suggest to look for another option... there are many hotels that are much better...

BUONO IL SERVIZIO DI RISTORAZIONE MA NEL COMPLESSO NON E' CLASSIFICABILE COME 5 STELLE.