Gouves Water Park Holiday Resort

Albora was amazing. very relaxing! Was exactly what I needed, very friendly. My face was glowy and hydrated.

Maria is very friendly and very welcoming she was teaching my son some Greek words and my son loved visiting her daily we will miss her

Perfect feeling, great job. Best time with my husband for our 10 anniversary. Thank you Emma and Albora

Albora was fabulous as the rest of the staff. They are all an asset to aegeo spas company. They are helpful, friendly and very kind

Went on my holiday to Crete with my wife, 7 year old daughter and my mother-in-law. It was a great week. We had a partition room for the 4 of us, which was lovely, clean and modern, and as the name suggests, is one big room that can be separated into 2. We also opted for a room that had it's own designated sun loungers, small seating area and quiet pool, which is where we spent most of our time. It was within a 20 seconds walk to the 'Poseidon bar' where a very friendly staff member called Maria, served us drinks and chatted away. All the staff were great. Really friendly, and always happy to interact with our daughter, high fives etc. Our daughter loved the mini water park area, (from images available it's the one with the giant sun wearing shades) But sadly she missed out on the separate flumes area as she was just under the 120cm minimum height requirement. Only negative from our stay is there was sometimes an eggy smell, sulphur smell maybe. Possibly from the drains. It wasn't unbearable, and we could only smell it now and again in certain areas of the complex. Overall the hotel, and facilities are brilliant, clean, and tidy. Evening entertainment was good too. And all the staff are brilliant.

Very good experience had a massage with Albora it was well worth it felt really relaxed thanks

Everything good 🤌 kids massages Emma and Albora 🤌💪

Amazing and wonderful place to stay with a lot of fun places to visit with things to do ALWAYS!! Highly recommend the Zeus Bar on site always a welcoming and enjoyable night thanks to Kallia the bar lady, such an amazing and lovely person!! Always goes above and beyond to make your night the best fun night. If anyone gets the chance you MUST TRY the Tikki Margarita and Singapore Sling cocktail; absolutely unreal the BEST cocktails I’ve ever tried. Thank you so much!!

Kallia is the best bar lady ever she should be paid more!! X lovely hotel, lovely people would definitely come back!

Very good hotel, territory is big and clean, rooms is good, personal was really nice. Food is good and all the time you can find what to eat no one left hungry. There is much of pools, but sun-beds got “reserved” with towels from early morning. Overall we really enjoyed our stay.

Chose the back massage, it was amazing, Albora was fantastic, I have had many massages in the UK but this outweighed them all!! If you enjoy treatments then you must visit the spa, well deserved 5 stars!!! X

It was very good and children loved the hotel.

Amazing place for holiday! Lovely hotel, food was very delicious and always available. Staff was so amazing. Special thanks for Kallia from Zeus bar. Always friendly welcomed us. It was pleasure to talk with her and discover more about Crete. Full recommend this place. Definitely will back 🏝️

Thank you so much to Albora and Emma for the relaxing massage experience ! It was so peaceful and pleasant !

There is no way this is a 5 star resort yet they charge €15 per night tourist tax which is the rate for 5 star. The staff are all amazing but we paid for a family suite and were given a room with a king size and 2 singles no sofa or seating area so just basically a family room. The balcony only had 2 chairs for a room that holds 4 people. The food is so repetitive however is nice but you get fed up of eating the same thing for 10 days. The burgers, pizza and gyros are lovely from the snack bar but again something different would be nice as it gets boring after a few days. Fridge didn't get restocked every other day which its meant too but even when it was stocked its very little compared to other places we have stayed. The indoor pool toilets were disgusting the lights didn't work and they were covered in faeces and were closed later that day and never reopened throughout the 10 days we were there so had to use the ones near the snackbar which had cockroaches in or the ones in the main bar which did not lock. There is nowhere to store your toiletries in the shower so have to leave them on the floor which is rather annoying. The hairdryer didn't work in our room and the air con was useless. We also had n incident where a large bug potentially a cockroach fell on our daughters head through the night from the ledge above the beds. The cleaners left the room absolutely swimming in water with no wet floor signs so we slipped upon returning to our room. It also claims to offer a free luggage storage room however they charge €2 for the lockers despite no mention of this in the paperwork so keep some change if you have a later flight. The cocktail menu included in the alleged all inclusive plus package is very small and the cocktails taste awful for example they do not use fresh orange juice for a tequila sunrise so it tasted vile as it was cordial. They also charge for branded drinks which are usually included in all inclusive plus. There also isn't much for the kids to do on an evening they do a mini disco but that is all whereas other resorts have reptile visits and birds of prey etc. We definitely would not return to this resort even if it was all we could afford I'm afraid as it was a really poor experience.

We've come to gouves water park and from the outset had nothing but a great experience! All staff have been nothing but attending to every need, they are the most polite people we have ever had a holiday experience with. The members of staff that stood out for us the most is Maria I'm the Poseidon bar who loves to be here, she treats everyone well and is the loveliest person we have met in Crete. Thank you for making our family vacation go that extra mile you've been amazing!

Really nice and professional massage,very impressed with my service! Would highly recommend thanks to albora😁

Very relaxing massaging experience thanks to Emma

NOT READY! We arrived ready to embrace what we knew wasn’t going to be the hottest holiday we’ve ever had, however, it seems like the resort is only fit for use in summer, not any other months of the year. Firstly, yes there was a sandstorm and the pools would have needed cleaning. However, even taking this into account there are workers building around the children’s splash pool. There are floor tiles being laid, and a whole new area of the resort being build. In fact, we witnessed the pizza and gyros bar being plastered on the wall above where the pizza was being served from. LITERALLY! This bigger slides are completely out of bounds owing to the fact that the resort is being build around them. It is quite literally a building site. Glass panels being carried around and workers drilling and hammering and cutting tiles all day long. Secondly, they clearly do not have the capacity for customers outside of summer. The main restaurant has 5 tables for 8 and about 20 tables for 4 inside as they have refrained from using the outside due to the cold, and yet every night there are people queuing out the door with children in the cold as they cannot be seated waiting almost 30 mins at a time. Whilst the staff know this and the waitresses are clearing the tables quickly, it doesn’t stop them from “reserving” tables for their directors to come and sit down for an à la carte meal, using up waitresses that are far to busy, and chefs that are struggling to keep up with demand. While paying customers are left standing in the cold through lack of seats. They tell me that that are prepared for the colder months but I am yet to see any organisation from them. We have spoken to our holiday rep and they were also never advised of the on going building works and were told these were supposed to be finished before opening for customers. Appalling.

Amazing massage! Ema was really great and made me feel completely relaxed. It was so calming and enjoyable, exactly what I needed. I would definitely recommend!

As many have commented, this hotel is never a 5 star. Having just spent 7 days here, this is without question the worst hotel we have stayed in. The hotel is actually a building site, with ghastly food and terrible facilities. Avoid like the plague.

Visited early April 2026, family of 4 with 2 children. Let's start with the positives.... Staff are amazing, helpful and friendly. Also the food is really good for a buffet. Otherwise I would totally avoid this hotel for the time being. It's a building site, nothing is open. No waterslides available, 1 pool open (freezing!),1 buffet open for everyone to get food, no football pitch, no tennis court, no playground, no kids club, no daytime activities. Nothing available for children at all. Cables hanging out walls/ceilings, dust everywhere, noise from the builders, most of the complex is closed off. This hotel should not be open. It's a building site that is way off completion IMO. Every time we ask we are told it'll be open "tomorrow"! It's weeks/months away. Granted it will be a beautiful hotel once completed, but if you are due here shortly I would seriously consider changing your plans.

Emmanouela gave an amazing massage, now totally relaxed for the rest of the holiday. Thank you🙂

Our first time abroad with all the family.A family friendly hotel.The slides were great fun.Staff were friendly and the place was clean and tidy.Entertainment was ok,could’ve been better.Sunbeds get taken quickly.The rooms were big and spacious.Shop on sight is quite expensive.As not too far from the airport,there’s a lot of planes that fly over but that didn’t bother us

We stayed at this resort recently and, while it has some clear positives, the overall experience was disappointing enough that I would rate it 3 stars at a push. The location does a lot of the heavy lifting here, because without it, the weaknesses of the hotel itself would be far more obvious. Food & Drink One of the biggest letdowns was the food. The meal choices were extremely basic and repetitive, with very little variation from day to day. Breakfast, lunch, and dinner followed almost the same format throughout our stay, which quickly became tiresome. For an all-inclusive resort, the lack of imagination and variety was surprising. While there were a few nice restaurants on site, access felt limited and availability was inconsistent, meaning most guests were pushed back toward the same buffet options repeatedly. Drinks were another major issue. All cocktails and beers were served in cheap plastic glasses, which instantly cheapened the experience. This might be acceptable around the pool, but it was the same everywhere, including evening bars. Worse still, the drinks were heavily watered down, often lacking any real taste. Cocktails in particular were disappointing and felt more like flavored water than proper drinks. Perhaps the most frustrating policy was that all-inclusive ended at 11pm. After that time, everything had to be paid for, which felt unreasonable for guests who had already paid for an all-inclusive package. This policy wasn’t clearly communicated beforehand and left many guests annoyed when trying to relax later in the evening. Pools & Atmosphere The pools were massively overcrowded, especially during peak hours. Finding space to swim or relax was difficult, and there was very little sense of calm or luxury. Sunbeds were taken early, and the general pool environment felt chaotic rather than enjoyable. One of the most misleading aspects was the swim-up rooms. These were advertised as a premium feature, but in reality, the swim-up pools were open to all guests, meaning there was no privacy whatsoever. People constantly walked past or swam directly outside the room, which completely defeated the purpose of booking a swim-up room. To make matters worse, swimming lessons were held outside our swim-up room every day. This meant groups of children, instructors, whistles, and constant noise directly outside our door during what should have been a relaxing experience. There was no warning about this, and it felt incredibly intrusive. Rooms & Maintenance The rooms were in serious need of an upgrade. While they were spacious enough, the condition was poor. Paint was flaking off the walls, fixtures felt tired, and overall the room looked worn and neglected rather than well-maintained. The bathroom was particularly problematic. Every time anyone had a shower, the bathroom flooded, leaving water all over the floor. This wasn’t just an inconvenience—it felt unhygienic and unsafe, especially with slippery tiles. Despite reporting the issue, it never seemed to be properly resolved. Another frustration was the towel service, which allowed only one towel per person per day. This is completely impractical in a beach resort where guests swim multiple times daily. Wet towels were often still damp the next day, and requesting extras felt like a battle rather than a standard service. Service & Value While some staff members were polite and friendly, overall service felt inconsistent. Certain areas were clearly understaffed, which showed in slow bar service, lack of pool supervision, and minimal attention to guest complaints. For the price paid, the experience simply didn’t match expectations. Location – The Saving Grace The location is excellent and easily the best thing about this resort. Being close to shops, bars, and amenities made it easy to escape the hotel when needed. The nearby supermarket was great, offering affordable snacks, drinks, and essentials, which we relied on more than expected. The Wembley Pub deserves a special mention—it was absolutely amazing. Great atmosphere, friendly staff, good drinks, and far better value than what was offered inside the resort. It became one of the highlights of our stay and showed what good hospitality should look like. Final Thoughts This resort has potential, but it is being held back by poor management decisions, outdated facilities, and misleading features. The overcrowding, lack of food variety, watered-down drinks, and tired rooms significantly impact the overall experience. While the location, nearby amenities, and a few decent restaurants help balance things slightly, they are not enough to fully compensate for the hotel’s shortcomings. If major improvements were made—particularly to room maintenance, pool management, food quality, and drink service—this could be a much better resort. As it stands, it falls well short of what most people expect from an all-inclusive holiday.

We had a week stay at this hotel during the October half term. Though busy it did not feel crowded. Rooms Our room was fine. Towels changed everyday. We had two balconies and complimentary safe box. The fridge was stocked with soft drinks and replenished. I felt more cups would have been useful for making tea/ coffee. Balcony overlooked mini splash park. There are 7 or 8 pools dotted about the hotel complex. Some quiet for swimming others for fun and splashing around. A waterpark pool, splash park and two mini splash parks for tots. There were busy periods but there were sunbeds available. There are several bars. The staff were always friendly and welcoming and helpful. The main restaurant was very good with a massive selection of food. The a la carte restaurant was great. We had our two complimentary meals there and the food was excellent. We paid regular prices for our wines. Additionally food snacks were great. Lovely hot pizza slices and gyros, tasty ice cream and excellent coffee too. We used the kids club and though geared more for under 5s our 8 year old enjoyed spending the odd morning there. We also went to the beach which was great. We took a trip on a boat for swimming booking near the beach and to the waterpark too. We had tried to book the pirate boat trip but they had closed for the season. We made our own trip to Knossos which was easy if a bit disappointing. Overall a great stay. Very enjoyable.

Lovely place to stay! Didn’t do too much research in to all the nitty gritty reviews on TA when people pull silly nothings apart. Our room (5014) was lovely, very quiet at the bottom of the resort. The pool within metres of our room was GORGEOUS! The waterpark at the top of the resort was fun for all ages. The bars were very well stocked. Staff were more than friendly, Maria at the Poseidon’s Bar was very chatty and friendly. Food options were very plentiful. Breakfast options are big, same for Lunch. Most dinners were themed, but have options for all types of eaters. Definitely recommend the Asian restaurant, really tasty food! (Expect to pay for any drinks in this restaurant, apart from water). The 3 snack bars open during the middle of the day were brilliant. Highly recommend the Gyros, never had one before and can safely say went most days for one. The burger and pizza stations are also very tasty. Usually one for the entertainment options, didn’t see too many. My one issue was the outside theatre. If you wish to see the shows, GET THERE EARLY! Entertainment in the bar was fun, the band we saw were incredible! The beach is a 5-10 minute walk, very nice views. The aquarium is around a 20-25 minute walk. Would recommend some time there. Have reviewed that too on my page. Get used to climbing the hills at the hotel. The entire resort is on a hill, just take your time moving up and down. Enjoy yourself, you’re on holiday!

Rooms is lively apart from the bed lights as it’s too low and one is broken and it twisting. Swimming pool are nice but a little cold during our visit as it’s in October half term. Chambermaid from Albania was lovely. The bar staff in the swimming pool named Victoria was very rude an moody. No customer service. Never seen her crack a smile. Fiid was very average.

As I put on my cosy hoody and clean up after my messy family this morning, I am daydreaming about the wonderful holiday we've just returned from. Here's my rather long review with some photos - excuse the mess in our room! I've tried to show the available storage in the family suite.. Mostly shelving and big wardrobes with about 10 hangers. The hotel was clean and tidy and the staff were friendly and attentive.. First thing in the morning the cleaners were out mopping floors outside, our room was serviced daily, soft drinks in the fridge replenished at least every other day. Shout out to Manos the lifeguard who was so friendly and chatty with our kids when they were in the slides in the waterpark ❤️ The food was your classic AI buffet (daily salads, bread, cheese, meats, pizza, pasta, some themed dishes) and we all found something to eat and nobody had any stomach issues (except me being bloated from all the naughty choices I made!!). The pizza, gyros and ice cream during the day was very tasty! We didn't go to the a la carte restaurants, so can't comment on those. Drinks were again mostly what I'd expect and I've had a lot worse before - I enjoyed the fizzy lime (closest to the likes of Sprite) and a cheeky sex on the beach or glass of rose wine here and there. Branded spirits were no extra cost if requested. I did have what felt like a goldfish bowl of limoncello spritz one evening - very tasty! We had a swim-up family suite in the 8000 block, which I believe is only a couple of months old, and absolutely loved it. Yes, other guests can use the pool, but it was quieter than the main pool and we didn't have any faff getting sunbeds. People were generally respectful of each other's space and anyone using the pools outside of the stated 10-6 times did so quietly, mostly adults getting some lengths in before the kids emerged! We walked to the beach to watch the sunset one evening and got a bus to Heraklion and Knossos Palace one day, but didn't venture out other than that. We chose this resort knowing it wasn't a bustling town, as we are happy relaxing on and evening. If you want that, you need to go to Hersonnisos really. I can't comment on the entertainment, as we generally made our own and were chilling over a game of Uno most evenings.. However there was a mini disco at 8/8.30 and then other entertainment at 9/9.30 (acrobat, magic show, karaoke and the like). I used the spa one afternoon and spent an hour in the jaccuzi and sauna, then had a wonderful full body massage (thank you Aborra!!) - such a treat!! You could use the facilities for €20,or they were included when booking a treatment (priced depending on what you wanted). I was worried after reading some recent reviews, but we couldn't fault the place. With the building work going on, I feel like it'll be even better next season and probably out of out budget, but otherwise we would return in a heartbeat!

We recently returned from a wonderful family holiday at the Gouves Waterpark Holiday Resort and had a brilliant time! Traveling as a group of three adults and two children, we found the resort offered something for everyone, making it a great choice for families. The food is what you would expect from an all inclusive hotel, something for everyone. We really enjoyed the pizza, gyros, burgers and ice cream served at the kiosks during the day. We also had a fantastic meal at the Asian à la carte restaurant, which was a nice change from the main buffet restaurant. ​The waterpark itself was good, offering plenty of fun and slides for all ages. What really stood out was the exceptional pool access: there are lots of swimming pools dotted around the resort, and despite it being a busy time, we never struggled to find a sun lounger. This made relaxing by the pool stress-free. ​My boys (14 and 11) enjoyed getting involved in things like water polo, table tennis, darts, and football. It gave them great options to stay active and entertained throughout the day. ​ ​The staff were very friendly and made our stay incredibly welcoming and smooth. We were also impressed by how immaculate the entire place was. The resort, rooms, and communal areas were spotless and clearly well-maintained. ​We highly recommend the Gouves Waterpark Holiday Resort for families looking for a clean, friendly, all-inclusive experience in Crete, with the added benefit of excellent pools and sun lounger access and a great range of activities for kids and teens.

This was our first visit to Crete. We booked this as a 4* hotel. This in all honesty is not a 4* hotel. We were charged the 5* tax on arrival as locally this hotel is rated as 5* so please be warned. On arrival we were shown to our room by a lovely gentleman on reception. We then dumped the cases and went for a look around. The resort is large. There are a number of pools, water slides, splash park, private swim up pools etc. There are areas of the hotel which are newer and you can tell these have been done well, but are shaded all day so too cold to swim in the new beautiful pools. The pool by the main bar is slightly heated but is far too small for the amount of people, it gets crazy loud and rowdy here. All pools should be heated for 5*. The other pools are beyond freezing but on hot days we just about managed. The beach is a short walk from the back of the hotel and is lovely, clean and clear water, sandy and quiet, we had great fun here. The food at the all inclusive buffet is plentiful but just isn't hot enough, warm at best but never hot. Plenty of choice though for kids and adults which are happy to try stuff. Fresh salads and bread all excellent, the hot plates just aren't hot enough. Ice cream area good. Daytime snacks include burgers, pizza and gyros.... honestly pants! Burgers are cold, cold slice of cheese and raw onions. The gyros are slightly better. Pizza cold! A visit to Heraklion by bus is simple and a short walk to the bus stop. Around 2euros each to get to Heraklion bus station. We had a lovely walk around some lovely shops here, worth a visit. Overall we had a good holiday, we made the best of it. The rooms were basic but clean. Beds made and changed regularly. Staff were friendly and helpful. On leaving the hotel Jet2 failed to notify us of a change in collection time. We missed our coach transfer and had to get a taxi, luckily we saved euros for the airport as this paid for the taxi. We just made the flight! Not overly impressed with Jet2 however that's a different review! If you're expecting a 5* holiday this isn't for you! If you're ok with 3* plus with loud rowdy people where the atmosphere is like a sunny Butlins and lots of pools this could be ok for you. We wouldn't go again to this hotel but would probably try another area of Crete.

We have just returned from a lovely week in Gouves water park resort it is a Great hotel for families, plenty of pools. There are quiet pools if you want dotted around the resort. And there’s the pool with large slides, there’s a large splash park, then you have a toddler splash park. Caters for all ages. Admittedly they were a little on the cold side, but so refreshing once you’re in. We went with our 2 grandkids and their parents. We all thoroughly enjoyed our week here. Rooms were a good size, either with a balcony or patio area, towels changed daily. I know the fridges weren’t always restocked daily, but it’s all inclusive,so can get drinks or get bottles refilled. The whole place was kept very clean. Please do not take notice of any negative reviews, especially about the food. There was so much choice in the buffet for breakfast aswell as evening meal. They have a different themed night every night, so food is varied. We all ate very well and enjoyed the food, kids loved it! Yes maybe the food is not so hot after getting it, walking around to get more then walking back to your seat, but would be the same if you did this at home!!!!! Lunch from the snack bar choice of good burgers, gyros and pizzas and of course ice creams throughout the day. Drinks, like a lot of AI hotels not branded, but cocktails were ok and drinkable, beer was fine too. All staff brilliant and so friendly. The beach was only a ten minute walk away, and was lovely. Two Sunbeds , parasol and table €10 per day, good price. We didn’t see a lot of the entertainment, but the acrobats were brilliant. The village is only a short walk away, about 15 mins, with lovely bars and restaurants and shops. I know it was the end of the season, but we never had a problem finding sunbeds or somewhere to sit of an evening. There’s a room to store luggage with lockers and showers, for anyone with later flight, which was brilliant. Please don’t hesitate to book, especially for families.

Positives - Good variety of pools with a brilliant splash park and decent water slides. Room was nice, family room split into two so private bedroom from the kids and a nice balcony. Gyros and pizza from the poolside cafe were excellent. And the wine and beer were very drinkable. Didn’t try many cocktails but the limoncello spritz were also very nice. General facilities were all very nice and clean. Beach is only 300 metres away. Negatives- The only heated pool is one of the smallest and hence it was very busy, and difficult to get sun loungers anywhere near. The buffet food was very hit and miss, a lot of it was Luke warm and tasted very mass produced and samey. The buffet was also extremely busy, by the time you’d queued to get round everything and queued for drinks and actually sat down to eat the food was cold. The noise of screeching chairs was also unbearable. My main complaint however was the kids club. You could leave your kids there if you filled out a form and left your phone number. There was also a very clear section of the form asking if your child is allowed to leave kids club without a parent, to which we ticked the “NO” box. Upon returning to collect my daughter I found her out of the kids club and in the swimming pool! She had asked to leave and instead of phoning us they had walked her to the pool to find us (we weren’t there), but she pointed out people she recognized, who also said “yes we’ll look after her”. We only met these people on that holiday and did not know them well at all. The kids club staff should NEVER have left her in the care of, for all intents and purposes, strangers. I find it totally unacceptable that they would do this instead of making sure either her mum or dad were there to look after her. It’s a safety issue and anything could have happened to her.

We have had a wonderful holiday all the staff have been exceptional. I was poorly the first 2 days and got checked on by the caring restaurant staff especially Miriata & the reception team were so helpful with directions to the chemist and other requests. Today my daughter & I enjoyed the Aefeo Spa; Lediana gave my daughter the strawberry 🍓 massage 💆‍♀️ who loved inbetween giggles! Plus my partner a handsome haircut 💇‍♂️ I had an incredible treatment with Erieta who managed to work on my knots & feel 10 years younger with the ice 🧊 facial 😘 The bar staff have looked after us especially Nasia, Eleonora & Dimitris always with a welcome smile 😃 yamos 🙏

Fabulous holiday at Gouves waterpark.we visited near the end of the season and the place was still great not tired or worn. Highly recommend a full body massage with Albora.

Lovely trip away with family, great facilities, food, friendly staff. Kids loved the slides and pools. Really nice spa facilities ! Topped off the trip with fantastic massage from karolina

I read a lot of reviews before going on this trip so can address the accuracy of these in turn: - Room. (3005)Interconnecting ‘family room’ good for family . Was very basic- expect 2 -3 star level. We did have mousiquitos so take spray and I saw 2 cockroaches on our patio and had a request from wife to get rid of another one in the bathroom at 3am. Not the way to spend a holiday. Floors were not sufficiently clean. Toilet seat wouldn’t stay up, flush a bit intermittent. - food was cold: It was… only hot dish I had all week was from Al la carte Japanese. By the way the Al la care Greek they serve you a spread (not that hot and not really Al la carte. Nice but not that hot. Also the Al la care restaurant is one not 2 , just different menu so those hoping this offers more variety will be a little disappointed. Wasn’t really service with a smile from all staff either. Buffer- Could definitely put together a good salad / cold food plate with Greek / med bias so had to be selective. Buffet - Cold food- lots of salads . Lots of people, a bit stressful experience with young kids. Horrible to see the child abuse of obese young kids piling plates with fries, pizza , chocolate sauce and cakes. Greek red on tap - yes it’s cold but in a lot of European countries tgat is std, even in a bottle. Was surprising drinkable. Ice cream / expresso bar- tip- order an affogato! Cocktails- Aperol spritz was varyingly good depending who made it. Processo used is 7% alc so more like baby Cham but hey fine in the sun and good for x2. Negroni ordered was superstring and undrinkable, nothing like a cocktail bar negroni. Beer- seemed to go flat instantly. Maybe watered down. Taste fine. Surcharge- was told Jameson’s was extra. Famous grouse wasn’t. Entertainment: both bands booked were very decent. Sound was good and even in room opposite bar didn’t disturb children. Karaoke typically terrible. Think there was a magic show night which we didn’t go to. Lots of arcade stuff around for children but we didn’t use. Table tennis equipment available from bar for a deposit. Pools- good variety for variety of ages. Poisenden pool should be heated as well as main pool as targeted for young children. Our kids loved it and had a lot of fun. Beach- Sandy , very close and great for 1/2 day visit if you want to get hostel food. We went twice. Sea lovely and clear. Flights - Jet2 kept lights on on return night flight to pedal constant goods and services. We will never do a jet 2 night flight again . Crete Airport constant queues. All inclusive- overall cheapens the experience but can make a bit easier with young children . Lots of obsessed families from uk and feeders with plates piled high. What helped here was having zorbas Greek gyros and pizzzerea . Both good at lunch (just get some pots of salad from buffet in a cup to complete your ‘kebab’) . This then makes buffet slightly less routine and allows you to stay in pool area. Would I return - no. Did we have a good break overall and not pay much- yes. But 5 star reviewers must have no standards .

Avoid this hotel and spend your money elsewhere. More like a 3* star hotel, food was often inedible. The pools were freezing cold and the entertainment was awful. Rooms were basic (family suite), no shower screen so our toddler was slipping over constantly. The hotel charges you the 5* tourist tax rate on check-in which is laughable. I definitely do not recommend this hotel.

Karolina was absolutely amazing! From the moment I arrived, she made me feel completely comfortable and at ease. Her warm and friendly personality created a relaxing atmosphere, and her professional approach was outstanding. The massage itself was fantastic — she knew exactly how to work out all the tension and made sure the pressure was just right throughout. I left feeling refreshed, relaxed, and completely renewed. Karolina clearly takes pride in what she does, and it shows in every detail of her work. I would highly recommend her to anyone looking for a truly excellent massage experience.

Honest review! I thought this complex was great! Really good layout. lots of different pools to choose from. Infant splash park,older kids splash park and of course the slides. Also some lovely quieter pools and areas my fave being the lovely day beds. We really liked the food, so much to choose from i don't understand when it gets negative reviews? Breakfast great ! my go to was greek yogurt with honey, Chopped nuts and chia seeds, two hash browns( lovely and crispy) and nutella pancakes( diet incoming) Lunch great burgers, pizza or gyros from the snack bars or eat in the restaurant. Evening, main restaurant pizza /pasta station, kids buffet, salad bar plus lots of hot food generally changes each night had mexican and chinese night to name a few. Ate at the Asian restaurant Which was lovely. We have had a really nice week. Only negatives is the cheap coke is gross.

We had a great and professional massage from Katerina! Well done! We came back completely reborn! This whole week was very pleasant! We can recommend this stay!

Hotel facilities; Overall good, food was reasonable and a few options although similar most nights and only one buffet restaurant so it gets VERY busy and have to book the a la carte ones via the hotel app which had limited spaces by the time we booked so worth downloading in advance. Hotel room was spacious, clean and beds comfortable. Towels changed daily. (We had a family suite), though not a great shower partition so water would leak on to bathroom floor. Many different pools though most were cold, even the children’s ones. There was one heated pool but it is small and very crowded. The splash park was good but disappointed that the slides were only for 1.2m and above as our boy was only a few centimetres off this and couldn’t go on and had we known this at the time of booking we might have gone elsewhere. Lots of arcade games in various areas which cost extra and we found we probably spent around £50 on these over the course of the week so be prepared! Little mini market on site that sells souvenirs, sunglasses, snacks, lilos and buckets and spades for the beach, reasonably priced. Surrounding area; only 5 minutes walk from the beach which was very pleasant, €10 to hire a couple of sun loungers, sea seemed warmer than the hotel pools even and clear waters. Around a 20 minute walk to the aquarium (with two young kids) from the hotel. €30 entry. We went to the Waterpark City which was very good, lots of slide options, lazy river etc and our son could go on a decent amount. We used one of the tour operators which were on the way to the beach and they gave us a lift there and back. This was about 15 minutes drive away, and cost €96 for a family of 4 including tickets and transfers. (One under 90cm so went free) Otherwise the surrounding area was quite run down I would say. Staff helpful and good at getting through service and keeping the place clean. Lots of cats around but that appears to be the case everywhere we went on the Island.In the flight path so lots on planes flying over but we didn’t really mind this and the kids liked spotting them. We also found the at the entertainment on some nights could be quite loud, if we were putting the kids down at around 9pm. Overall we had a good stay and enjoyed ourselves but we would probably try a different hotel if coming back to Crete. Highlights: Hotel room, Watercity Waterpark, Pizza from the snack bar, Gouves Beach, Aquarium. Great live music in Main Bar in the evening. Low points: Waterslides at hotel height restriction, buffet restaurant like a cattle market at peak times, bit of a disjointed layout of resort and cold swimming pools.

I had the most relaxing massage! An hour of pure bliss and have left very very at peace and relaxed. Would highly recommend

Katerina gave me a very good massage. Very relaxing and peaceful. Enjoyed the use of sauna and Jacuzzi as well. Thanks very much.

I have had a lovely time at the hotel spa. I enjoyed a 90 minute full body treatment and facial. The products used feel amazing on my skin and I feel thoroughly relaxed. Thank you katerine.

Booked our trip to this hotel a year in advance, as a family, and we were initialy impressed with the positive reveiws. So this is an honest reveiew, from a seasoned traveller, as we found it: PRO'S: Hotel is a 5 minute walk from the beach. It's a a large complex with several pools, snack bars, & main bar. The rooms we had were large and well equiped. The beds were very comfortable, and the rooms were cleaned daily with fresh towels daily and fresh bedding 3 times per week. The staff were very helpful and pleasant, in general. CON'S: The food is poor. Plenty of selection but cold by the time you get back to your table. We spoke to many people who all said the same. There is only one main dining room for breakfast, lunch & dinner for the entire site, so it's a bit of a cattle market if you go at the wrong time. The drinks are local brands and not very good. The pools are freezing! There isn't much in the way of good restaurants or bars within a 10 minute walk, so you need to venture further away. We found a lovely restaurant, called the Island, 20 min walk away. There are a few bars and restaurants in the village, which is a 15 minute walk away. We had to eat out regularly just so we could get some warm hot food. Only given 3 stars, mainly for the room and the cleaning staff, but will not be going back. There are much better places than this a similar price.

I had a full body massage with katarina, it was super relaxing and she made me feel very comfortable asking me questions about my preferences as she went along, I 100% reccomend!!

We were a family of 13 travelling to Gouves. We would of had a lovely holiday wherever we went due to the circumstances of the trip. The hotel was an average hotel. What made it special were the water slides and the many pools. The staff were very accommodating and couldn't do enough for us. The rooms were basic rooms consistent with a 3 star hotel. Nothing regarding the complex states its 5 stars. There was different food each night and there was always plenty of it, however it was never hot. My daughter often went to the restaurant for breakfast at 7.30 as she had a small baby. Even on opening the food was not hot. Towards the end of our week, the complex got really busy, there were often queues to get into the restaurant on an evening from opening time to closing time, we rarely were able to sit together as a family. We understood we wouldn't always be able to do this. I wouldn't like to see it in peak season. We had a couple of meals in the Asian and Greek restaurant, once again the food was nice but not hot. The other downfall we had was the area. Unless you went out on trips or were willing to use public transport to the other towns, there isn't much round about the hotel. If you want a basic hotel and dont want to venture out then this is a great place to be. If you want the luxury of a 5 star hotel and you like to venture out then this is not the place to visit. On checking out, there is a room with lockers to leave your cases. These charge €2 a locker and hold 1 suitcase. There is no refund. There is a changing area with 2 showers for guests to use after checkout. Im not complaining, I'm giving an honest judgement so people know what they are paying for. I wouldn't class this as a 5 star establishment so dont expect it. Our grandchildren had the best time ever in the splash pools and on the waterslides, which is what its all about. The main pool is the only heated pool, so be prepared when you go in the others!!! The sea is warmer haha.

Good hotel, would return. Anna in the spa did a wonderful massage, was very relaxed and value for money. The spa and gym is great

5 star highly recommended food great selection desserts were amazing staff so friendly especially Maria who cleaned our rooms every day so friendly the room was spotless will definitely return

Fantastic resort, friendly staff and very clean. Food was great plenty of choice, spa was lovely and I had a massage by Alboror very professional and nice therapist. Thank you

A lovely hotel and we’ve had a nice time but just nothing much round about. Drinks are not branded (pay extra for these) so it’s local Coca Cola, orange etc and also alcohol is the same. I think for A/I it should be Pepsi, Coca Cola, Fanta etc The food is decent but just not warm enough. There is a microwave though. I do like to go a walk but only an odd wee shop nearby and one onsite but they’re not well stocked. Don’t understand this as surely you’d make money if you had more selection as people can’t really go anywhere else? pizza, Gyros and chips during the day which are fab. Staff are nice and work hard too. There’s a larger waterpark for the older kids and a smaller version for younger kids.

Very nice place,clean and kids friendly hotel.Food very good everyone will find something he like.Can just recommend this hotel. 👍👍👍

Location: good - the beach is 10 minute walk and there's some really nice little bars and restaurants down there too. Drinks: really bad 0/5 – wines, beers, and soft drinks - 'roller cola'!. Main bar service was so slow, long queues. Best finds: the small "Poiseden" bar behind block 3000's (centre of the complex) where the lovely Maria serves drinks during the day, with a smile and a chat. Newly opened towards the end of our stay was Hermes Adult only wine bar above reception - excellent! Food: 4/5 main restaurant so busy and noisy due to the way it was laid out – better to find seating outside if possible. Al a Carte Greek, food/service good – downside no food options for children. Asian restaurant very good. Rooms: 3.5/5 at best - relatively small and quite basic but clean, no drawers for clothes but hanging space good. Air con was spot on. Entertainment: The onsite animation team seemed lively and got things going for those that wanted to during the day. The amphitheatre was a bit cramped. Climate Resilience Tax: note that this is charged according to local rating of hotel which was 5* - this can differ from your travel agents rating. We paid €15 prpn. I didn't feel the hotel's star rating matched our overall experience, however, we still had a lovely family holiday.

Excellent facilities,very friendly personal at the spa I had an excellent massage with Katerina.I liked the Hotel because it gives you a feeling of a little village not like a big block.

Amazing hotel, great staff, great facility. The vibe was always energetic, with staff always helpful. I would visit again

This holiday was good expecially the swim up room was brilliant, and the aqua park was good , lots of pools to choose from, unfortunately the bigger slides is a height restrictions, have to be 120cm , so my daughter couldn't go on, she was only 1cm too small ,but other children that were similar height or smaller been allowed to go down the shute. Room sleeps 4 but only 2 x sun loungers The staff were lovely, cleaners were in every day , lovely friendly expecially Linda, so nice. bad thing was lack of entertainment for adults and children, they had a mini disco that was only on for half an hour. Alcohol was rubbish even though we had all inclusive plus, lack of choice aswell, only had 1 chose of beer, and only allowed drinks up untill 11pm, even though bar was open untill 1am. Food isn't good , wasn't hot.. My mum and uncle were ill for few days , think due to the food not been kept hot enough it the hot plates, that they keep them in. The drain next to pool was stinken, smelt like sewage and was manky aswell , complained to reception, was told get some one came to fix it, but didn't, but Lindthe maid and covered with towel. Don't get taxi from hotel as they charge double the price of a normal taxi. Me and my uncle payed to get a massage, got the use of the spa jacuzzi and sauna, which the jacuzzi wasn't hot enough, said to lady and said we would get maintaince to fix , but still next time we went back still wasn't hot enoug a d not enough seating when busy

Just returned from a weeks stay at Gouves water park, we had a lovely family break, the resort is big, lots going on, excellent for children/ families, food, entertainment and lots of variety in general I.E pools were all very good, one thing that stood out for us is the staff, could not speak highly enough, they go above and beyond, also the place is immaculately clean, we did go a walk out a few times, as we always do and there is plenty of nice bars/ tavernas/ shops close by and beach is a short distance walk, oh and the football pitch was brilliant, me and my son had hours and hours of football fun, all In all, our next visit to Crete, which I’m sure will be next year, will almost certainly be back to Gouves water park. 5 ⭐️

Very liked the hotel, great for children, rooms are clean, great spa and massage made by Katerina. Location great 10 minutes from airport. Many kind of food in the restaurant but very salty. We liked this hotel very much.

The hotel was well located—not far from the airport and close to the beach. It offered good facilities for children, including various pools and slides. However, the water in the pools was very cold and took a few days to get used to. We found the hotel to be overrated as a 5-star establishment. Although we booked all-inclusive, access to facilities like the sauna and jacuzzi required an extra fee, which didn’t seem fair. The rooms were below expectations—not particularly clean, and our bathroom had visible mould on the shower head. This level of cleanliness is simply not acceptable in a hotel rated as 5-star. Food at the buffet was average, and the two on-site restaurants were quite basic. Drinks were mostly cheap versions of sodas, which again did not align with the premium all-inclusive experience we were expecting. Some staff members were lovely—especially the man at the ice cream stand and the cleaners, who were very kind to children. However, many others were unfriendly and seemed more focused on rushing through their tasks than offering good service. In the restaurants especially, staff were often abrupt and physically pushing past guests, including children, which felt unprofessional. Despite paying for an all-inclusive package, we encountered several unexpected additional charges. These extras added up and made the trip feel more expensive than it was worth. Overall, we enjoyed our holiday mainly because we were together as a family and made the most of it. However, we felt that the hotel did not deliver on its 5-star promise, and the overall experience didn’t reflect the price we paid. With better organisation and clearer expectations, this could have been a much more enjoyable and stress-free trip.

Was great all over massage, went with my niece, very friendly and welcoming, albora, and katrina,would recommend very good

Thank you so much for the amazing body massage. I really appreciate your professionalism and care — it was so relaxing and refreshing.

They put families with small kids on 1st floor without the elevator, so you need to pickup your baby chair all the time up and down. There is no warm pool for children. Pools are open only 12-18. All in is only to 11 pm then you need to pay. Food is bad, I was here 7 days and there was almost zero sea food. You will Eat same bad food every day, fat, cheap meat. They have Coca Cola on dispenser but it’s not Coca-Cola it’s something cheap and awful… coffee machines work only at morning… there is a lot of stairs without ramps for baby chairs. Place for small babies entertainment is small and dark. There are almost no things do to for 2years old. Tennis pitch looks like abandoned.. they have spa with 3 sauna and jacuzzi but they don’t turn on jacuzzi or or all saunas when u have reservation. Totally disappointing place not worth the price.

We had an amazing experience, the hotel was lovely, the food was nice and the baby really enjoyed the splash park, also Katerina gives the best massages and most relaxing experience at the spa located in the hotel.

We stayed here for a week from 22nd of September as a family of 9 . 5 adults and my 4 grandkids. My opinion no way is this a 5 star hotel 3+ at best. The good points are very nice grounds well kept the kids loved the splash park and slides 5 minutes walk to the beach and hotel staff was really nice. Bad points rooms really small stayed in better 3 star rooms the food is completely Rubbish and was always cold the entertainment was ok at best nothing for adults at night . There's not much to do outside the hotel taxi to the nearest decent town was 25 euros each way . So I wouldn't recommend or return to this hotel. Forgot to say the gyros and pizza bar saved us from the rubbish food in the restaurant . Great gyros and snacks .

If u like hot and nice food avoid this place at all costs it’s never a 5+ hotel more like a 3+and that’s me being nice on that score the food is absolutely rank I saw a cook get a tray of hash browns which seemed outta the oven I thought great something hot 🔥 I bit into 1 and it was freezing cold so she got them outta the fridge I found the microwave on the 5th day never again will I return 😡😡😡😡 On a plus note pools were nice but freezing cold but it is September Snack bar great

A big thank-you to all the staff at Gouves Water Park for a fabulous 8 nights . First family holiday abroad and we re glad we picked your resort . Food was excellent with great variety, so many pools to choose from and areas to relax for both fun and down time . The new area behind restaurant is stunning ! Boys loved the slides and endless ice creams , pizza and burger! Evening entertainment in amphitheatre was a great ad on , and bar area very nice space to hang out in following evening meal. More water in room fridges would have been welcome but understand that would impact environment with more plastics . Wonder if could do refill bottles ? We stated in 7000s block , enjoyed the balcony view and the lovely pool area wasn't all that busy. Would recommend Rooms were cleaned everyday and left really tidy. This all made you feel very looked after . Thanks to cleaning staff and to Victoria in coral bar who was very friendly and helpful 👌 Thank you once again Bright Family

FACILITIES: Ok, the pools and facilities were nice and typical of 4 star, it would have been nice to receive a map of the hotel as finding all the pools hidden away was hard, it would have also been good to have some of the baby slide pools heated as the pools were just so cold for very small children and babies. The cleaners and bar staff were friendly and the rooms are kept to a good standard every day HOTEL ROOM BEHAVIOUR: if you want a quiet family holiday do not go to this hotel, the corridors are noisy at night, we heard drunken people at 1am returning to their room shouting and banging doors. I complained in the morning as it woke my daughter and the reception didn't do anything about it. on the 3rd night we woke to a huge bang around 2:30am and heard a man swearing and shouting about his family ruining his holiday, he had a young child with him and was on a drunk rant banging doors for about an hour, I was scared to go out to confront him. another guest did and he threatend to fight him and told him to go back to his room. I am unsure if the guests who confronted him reported it but it was awful. the 5th night there was a boy playing football in the corridor around 1am and banging it against walls. FOOD: the food really let the hotel down, the buffet restaurant was not good at all the themed nights were over cooked, and you couldn't make a cohesive meal. more selection needed for children. a lot of Wet meat and overcooked fish. if you like chips and pizza then you'll be fine. lunch at buffet felt like an after thought, more salamis needed and fresh cut bread to make sandwiches, avacaodo, fresh tomato's etc. the pool food options were good and thank god but after a few days of fried food I craved something fresh, it would have been nice to be able to order a ready made club sandwich or a ceaser salad, avacado toast or some other options. coffees were small and in paper cups often only half full. no ice at the self drinks machine. more non alcoholic cocktail options as having two options and the rest you have to pay for isn't all inclusive. ALACARTE: There are two alacarte restaurants, an Asian one and a Greek one Asian restaurant Unami: overall the better one out of the two, we had spring rolls and tempura Prawns which were good for starters, then I had the spicy Beef and my husband had the crispy duck for main, over all the food was good and better than the main buffet restaurant. The Greek restaurant, the staff were friendly and offered to make chicken nuggets for my 2 yr old. The starters were ok, spinach parcels, vine leaf parcels, some sort of hard bread brucceta, grilled octopus, takzitki (spelling may not be correct) and salad. the starters were better than the mains and edible. The mains - Rooster, beef, lamb and pork, all very Wet and covered in liquid, the rooster was over cooked, the lamb was grey and tasted like Fish, and the beef was just very bland. overall not good, I am pregnant and couldn't eat any of the mains. my husband ate some and was very ill the next day SPA: you have to pay if you want a session to just use the sauna and steam/ jacuzzi. I got quoted for a 45min facial and it was £167. being a beauty therapist myself I thought that was unbelievably expensive. I spoke to other women around the pool who had the same experience and same opinion. KIDS CLUB / ENTERTAINMENT AND PARK: staff were so lovely, entertaining, very good at their jobs and the park and soft play are very good overall we had a nice time but the food massively let the holiday down. and the other guests in the hotel. we would not revisit this hotel.

Had a massage at the resort by Manolis , would really recommened if you want a relaxing holiday. Everything was perfect!

Very good massages and very relaxing definitely took there time with every section would definitely recommend manolis

Had the best holiday with my family , children being 10, 6, 2 we originally booked for 10 days and loved it that much that we decided to stay longer and extended our holiday! The food is lovely! Especially the gyros! 😍 All the staff at the hotel are so welcoming and so polite! The hotel is very clean our room was cleaned everyday and stocked up with drinks every other day. I honestly couldn’t fault this hotel we had the most amazing time absolutely gutted to be back home we will definitely be returning!!

5 out 5 massage experience, very good pressure for the massage and would recommend and come back if i came back to this hotel

Amazing week away, weather didnt disapoint, staff were incredible, Endles fun for the kids, food was 10-10 so much choice highly recomend for a family holiday

I had a very pleasant and relaxing massage. The staff was friendly and professional, and the spa atmosphere was calming. A wonderful experience for relaxation — highly recommended!

Katarina provided a relaxing facial (face yoga) for myself. My skin feels amazing! The environment was relaxing and allowed me to unwind

Stayed here for 14 nights in September as a family of 5 the food was good on some nights but the hotel repeat a lot of the foods they serve we have only had 2 nights within the whole 14 days that was really good which was Mexican and pasta night. However during lunch time there is a pizza, burger and gyros bar which are all fantastic! The room we stayed in was for 5 people 3 of which are children. The room wasn’t 5 star worthy was very small and only 1 out of 2 air cons worked. The shower wasn’t very good the shower head kept falling down and water would get all over the full toilet so had to use a few towels to dry it up, the space within the toilet was also super small and I struggled to get passed the door into the actual toilet from where the sink and toilet were there was a small gap so if you were a bigger person you would really struggle to fit into this toilet. There was also a very horrible dirty water smell the full time within the toilet area. The cleaners for the rooms didn’t do a good job as there were sand within our beds the full time we were there even when we had fresh sheets there was always sand. As well as a few days we have had to go request more towels as we weren’t given any fresh ones. And the sheets were just left on the bed not even made. The hotel has 2 water parks one for younger kids and one for older. My daughter hurt her chin on the first day in the younger water park and had to get stitches and the life guard on duty was amazing and acted fast! The pools themselves were quite cold but once you got in them it was alright. However the sides of the pools at the sun loungers were hardly ever cleaned, everyday I would see grapes and rubbish first thing in the morning which showed they don’t clean under them. As we book all inclusive we expected all inclusive but this wasn’t the case for this hotel, There were unlimited drinks until 11 at night and after that you had to pay, as well as if you wanted branded alcohol you also had to pay extra for that. Had a good few drinks during the entertainment but never felt drunk from them. Entertainment was a little poor, some nights there were a small band which weren’t very good they also play the same songs every time. But other nights were good with comedy shows and a Disney show. It is the same shows repeated every week. We watched the magic show on our last night and that was alright the highlight of that show was when they picked my daughter to help. How ever they only picked 1 child from the front row throughout the show only people from the back were getting chosen. Kids club staff are amazing and so welcoming! my daughter grew attached to giada. They did daily activities for the children and a mini disco at night. I will say however the soft play/ park area they have at the kids club is really dirty, Hair and things everywhere I have attached pictures of this. My son also got really sick the last few days with a cold and vomiting. Their isn’t much for babies to do at this resort apart from crawling around at kids club which the floor is always wet due to being right next to the pool and the slides. The kids pools were all too deep for babies to just sit and splash in, could do with a little splash pad for babies. There isn’t much around the area but it is a short walk to the beach which it’s really nice. Water was lovely and beach was kept really tidy! They have water activities down at the beach. Within a short walk there is a small town with souvenir shops and some food places, we ate in a few of these the best being a little street food place called 3rd rear that sells burgers, pasta, pizza and sandwiches!

Spa Cretan massage with Katerina was amazing,if you need to get strong or light pressure ,she will adjust to your needs, very lovely lady, I recommend 100%.

We have just got back from an 11 day stay at Gouves Water park. It advertises itself as a 5 star resort but that's a little optimistic, at best it's a very good 3 star or an average 4 star. It's aimed at families and has something for every age group as long as they like swimming pools. There is at least 12 pools around the site all aimed at different age groups some with slides and there is a kids club for the very young. The staff are all friendly and attentive and are a credit to the hotel. This is an all inclusive hotel with all food and drinks included. The food, although tasty is vary samy day in and day out is always cold. We tried going early and late but whenever we went to eat it was always tepid/cold luckily three days in we found a microwave so we where able to heat up the food in morning but we ate out for most evening meals. It was a shame as they only had to turn up the Ban-maria's by a few degrees to make all the difference. Although there are 5 bars around the site they all serve the same drinks and have no entertainment what so ever, nothing, nada not even a TV!! In each bar it's the same chintzy background music played at a very low volume. The Beer is truly awful and only local or unbranded alcohol is included for free, there is a charge for everything else and everything is chargeable after 11pm. The public areas are all very clean and modern but the rooms vary from block to block, our room felt very basic and tired but other rooms were much better but none felt or looked like a 5 star hotel. Hotel 7/10: Rooms 6/10: Food 3/10: Kids Entertainment 8/10: Adults Entertainment 0/10: Drinks 5/10:

Beer watered down lukewarm food on restaurant plenty to say but no more words as in can be rude some staff was nice more of the female had to go out for food down the restaurants as they were really nice and welcoming never topped up on toilet rolls would not come again there was one lovely lady by a small pool she was lovely when getting a drink wouldn’t come back here again that’s my impression could not wait to get back home and it’s definitely not a 5 star I would say it’s a 3 star

Cock roaches in room told staff was told lieing then he seen them and after that was moved to another room then to b told to move agine so now in 3rd room air con not working code e4 told nothing wrong and working but made him stay to see after reset 5 mins after erro code then told reception will ring asked for fan apparently no fan in a complex like this another hot night with no ac pool and tiles get jet washed into pool and broken glass all over top bar service not with a smile paid a lot of money for this to have the worst experience and nothing in return 5 star they sat more like 3 food the same daily and crap only good thing is the lady in quiet. Bar she’s loverly would recommend book else were don’t know how it can be reviewed as good and 5 stars not a chance slides crap to u have to keep pushing down the big ones your self not wat I exspected from reviews Neva moan about an holiday but feel 4500 wasted pluss we’re sicks in bed room they filthy in seconds dusty broken lights in my mums room and hanging off wall dirty dusty pubes in shower on walls and hears left from last guest

All in all we had a good holiday but I wouldn’t come here again . We paid 5 star prices, the hotel is not 5 star it’s a good 3 star in our opinion. The rooms are ok, beds comfortable, towels and beds changed daily. We did have a small fridge but had to ask for water to be restocked. There were some small bottles of fizzy pop provided also but we didn’t use them. The general cleanliness of the room and public areas was not 5 star but not overly dirty. The pools were nice and plenty to choose from but sun beds were saved by towels so you had to be early to catch free ones even though there were signs saying it wouldn’t be tolerated it was not policed. The good was a massive let down. Even though there was plenty to choose from most food was cold. The entrance/exit to the restaurant was right in the middle of deserts which constantly caused traffic jams. GPH if you read this you need to introduce a one way system it would make things so much easier! Alcohol was poor the draught larger awful and apart from the kids disco and family show in the amphitheatre there was no nighttime music or entertainment only background music. We had a lovely massage in the Spa by Albora but again tiles missing out of the jacuzzi which just wouldn’t happen in a 5 star hotel. The location, staff friendliness and main areas of the hotel all have the ability to become a 5 star just some care and attention needed

Solid 3/5. Room was perfect, bed was really comfortable. Pools were lovely. We had swim up masionette and spent majoirty of the time at this pool as it was quieter. Food hall was chaotic due to the amount of people eating and manners (or lack of) from some guests. Lots of plates piled high and untouched food left by some patrons. We mainly stuck to salads, dips, bread and cheeses, which were all really nice. The hot food was never very hot. Fussy eaters or people who are used to chicken nuggets and chip diet will struggle. The snack bars were good, and we ate there at lunch often. Bar staff friendly. Agree with other reviews the drinks were not great, and wine was awful. Location was good, close to beach and a few restaurants. If you are looking for lively bars and strip, gouves is not it.

Excellent massage. The aego spa is a lovely place. Albora gave me a nice and strong massage who helped me a lot with my shoulders. She gave you good recommendation before and after the massage to take care of yourself. I highly recommend this place and even more Albora

I had a lovely experience at the spa with Katerina, I recommend getting a massage done during your stay at Gouves Water Park.

Amazing experience, staff are lovely, friendly and make you feel so welcomed. Would recommend to anyone visiting Gouves. Katerina provided me with my beautiful massage, 8 could of pay there all day.

For all reasons this massage was absolutely amazing the location the staff and the lady Albora who did my massage couldn’t have made me feel any more relaxed than she did from start to finish… amazing experience.. Thank you so much Aegeo spas for my experience

Writing this review on our last day so the hotel is still fresh in my mind, overall this hotel is excellent and I would definitely recommend but I have a couple of points that I will get onto in this review. Firstly for check in, incredibly easy and reception staff are very helpful, we came late so they had provided sandwiches as restaurants/shop were closed. Our bags were brought to our room. Hotel room was brilliant, air con was good and beds were comfortable, good amount of space within the room with basic amenities like fridge and a safe, shower was good and fresh towels were provided whenever we needed them. Water was also restocked every two days. Pools were amazing, although my children were too small for the larger water slides, (bear in mind 1.2m tall), they were able to use the splash park which they both loved. There are pools for every type of travellers, quieter ones for relaxation and ones that are quite lively with water polo and aqua aerobics etc. The food was of good quality however this is one of my only slight disappointment with the hotel, the vegetarian options were scarce for my partner although she managed to find something to have each day, the food stations for the daytime food are very good, it would be brilliant if they could add vegetarian burgers or halloumi for the gyros, that would’ve really topped off our food experience. The entertainment team were brilliant and always on hand providing fun for the kids, the nighttime entertainment was good with decent variety, we especially enjoyed the magic and acrobatic shows but also the shows provided by the in-house team. The amphitheater is big and can fit large amounts however it is quite uncomfortable to sit on, if you attend the mini disco and then wait for the main entertainment you can be sat there for 2 hours ish on a hard wood bench. Overall this hotel is brilliant and I would recommend to people with young children as this hotel made our stay with 3 children aged 7, 4 and 2 months old very easy and enjoyable, so a big thank you to the people of Gouves Park.

Amazing massage, great specialist!!! Relax total!!! Really recommend!!! Hotell at high level, room amazing with private pool!!!

I had an amazing time at Gouves Water Park! The water slides were so much fun, and the entertainment throughout the day was excellent—really kept the energy up and made the experience even better. A special mention to Chef Pablo and his team at the gyros bar, who were absolutely fantastic. The food was delicious, and they went above and beyond to be friendly and accommodating. Highly recommend for families, couples, or anyone looking for a fun and memorable day out!

We are staying for 11 nights which is due to come to an end later this week. We have had a lovely holiday but I would say the hotel is average and not 5*. Rooms are fine, clean and tidy, but basic. Pools - soooo many pools which is great given the size of this hotel. It doesn’t feel busy in the day when round the pool. The tiles could do with a spruce up in the pools other than the main pool by the main bar. Food - this is what lets the hotel down!! It is dreadful! I don’t think we have had a hot meal out of the restaurant. It’s also like a cattle market in the restaurant which doesn’t make it enjoyable as some people can be rude!! Snack bars - thank god they have these as most lunch times we ate here! Really tasty! Drinks - Rola cola isn’t great at all!! Lemon/orange/lime soda much better!! Alcohol is ok but I’m not a big drinker so can’t comment on that. Not much around the hotel but beach is a short walk and there are a few shops and restaurants close by. All in all, we’ve had a decent holiday, just food in the restaurant is a let down and I would say 4* at best.

This was truly the most amazing holiday! We spent a lovely family holiday in such a wonderful, welcoming atmosphere. The outstanding service of all the staff made everything feel perfect. A big thanks to Babis from the restaurant, whose professionalism and kindness made us feel so comfortable and well taken care of. We would strongly recommend this place and will definitely consider coming back in the future!

Fantastic experience at the Spa. Dalbora was great at deep tissue massage. Helped me loosen a long term back injury. Thanks

Great massage, beautiful weather and decent food! The beach is super easy to get also! Lunch could be better but there is loads of options around the hotel. Katerina was a great for our massage. Would recommend

Excellent service, great massage from Albora,highly recommended cretan massage. Really relaxing experience, I would do it again

Amazing massage really recommend it!! Staff very friendly and welcoming. Katrina was brilliant, will book again soon!

I booked in to have a relaxing massage and facial with Katrina which was amazing and she made me feel very very calm and relaxed and worked on my back a lot since I said I had back problems. I would definitely recommend her and go again if I was staying longer!

Stayed August 30th for one week, 1 adult, 1 child in family suite with swim up. Room 6021. Spotless with 2 bedrooms, overhead and a moveable shower head, safe with key (free given on arrival), good AC, fridge (with a tiny freezer compartment) with water and pop refreshed every 2 days. Double bed was x2 singles, but thick mattress topper means you couldn’t tell. Shower was good and temperature held constantly, moveable head had excellent pressure. AC was good, but I could only get it to come on once a certain temperature reached, comfortable though. Floor very slippery when wet throughout and in bathroom. Cleaning staff were excellent and left bottles of water on doorstep when do not disturb sign up, also adhered to my request to not touch the beds (but left clean linen incase I wanted to do it myself). Cleaning staff also asked whilst we were in the pool if we needed anything when do not disturb sign up. Only downsides, no shower mat when arrived, so used spare towel. No shelf in shower so all wash stuff on the floor (I can’t bend well), no handle on outside of verander door so I left ajar (but did have a moving half door to close when main door open and small kids inside to prevent them from getting in the pool). Pools: plentiful of pools to get in without bumping into people. Our areas was quiet whereas the mid area was really busy. Sunbeds available anytime of day (again may not be the case in busier areas). Varying pool depths, ours was 1.4-1.5m. Robot cleaned the pool 3 nights during our 7. Our verandas were largely in the shade, so even people with swim up rooms used poolside beds to be in sun which didn’t seem an issue where we were. No lifeguards at pools. Slides were good fun with 2 lifeguards top and bottom who were kind, friendly and made sure everyone stayed safe. Towards the end of our trip, visitors tapered off so often had the poo, to ourselves. Free towels from spa provided by a card given by reception that can be changed daily with card to be given back to reception on checkout. People left their inflatables which mounted up over time as became quite messy. Other than that, all pool areas spotless. Food: poolside food best we’ve ever had and all freshly made on request (some pre made for demand and kept bug free, although fast turnover as well used). Burgers, pizza and garlic bread from pizza oven and pork or chicken gyros, all yummy. Breakfast was good and my son enjoyed freshly made pancakes and waffles. All the usual stuff but the yogurt was delicious. We did breakfast between 9-10:30 and was busy but always managed a table. Didn’t go inside for lunch as poolside food was the fav. Dinner was good and eating between 8-9:15 there were plentiful tables inside. Food was delicious, especially the meat section, and large selection to choose from. Kids section good with variations which were yummy. I’m not a fussy eater but did have a few nights with limited selection for my taste due to things being in sauces I didn’t like, but always ate well. Desserts were delicious. Free Ice cream during the day by the small kids slides which had a bit of a wait. Not all ice cream was frozen due to high turnover, so don’t walk far. Were delicious though in either a cone or cup (with stick, no spoon). Bars: Nearest bar to us open from 5pm serving plenty of nice drinks including alcoholic and non-alcoholic cocktails free until 11pm. Also had arcade style games. A quiet bar on the outskirts of complex, never queued for a drink. Poolside bar had a queue about 8 long, but served quickly. As we only had soft drinks, we self served with no queue. Other bar near entertainment seemed busy at night, but we didn’t use. There is an onsite shop selling a small amount of drinks, snacks, souvenirs, pool toys, flip flops and hats. Beach Isla: sandy beach with area for ball sports. No pathway to walk down so only ventured when light. Shops on the way. Sunbeds 5euros per bed and massive donuts 2.5euros by guy walking along ringing a bell. Found no need for swim shoes but there was a barrage of seaweed to get through to enter the sea. Was clean and clear once in though. Waves larger than used to but felt no current. Water sports at a cost and lifeguard present. Would definitely stay here again, but here are a few things that would make the stay better or to be knowledgeable from. There is nowhere to hand wet clothing/swimwear to dry over night, I knew this before I left and brought a bungee cord and a few pegs which I tied between our two veranda Sunbeds). Sunbed towel pegs are helpful for poolside and beach on windier days (these are also sold in shop). A shelf in the shower would be helpful to not keep bending to stuff on the floor. I brought my own coffee, but no spoon in room. ( no big deal, I asked and took one from restaurant). We brought our own water bottles which we filled from soft drink machine poolside as we didn’t have a bar close by, so saved going back and forth. Bring own inflatables if you want to know what’s yours as all those sold onsite are the same (felt safe leaving our stuff on veranda). Our swim up rooms were always in the shade, so be prepared to go poolside for sun (which was never an issue with Sunbeds where we were). Floors are slippery when wet inside and out. Be careful of electronics on verandas as although it says no jumping, there was plenty of. It’s not easy to navigate in the dark, especially when you arrive, so a printed map of the resort would have been helpful. We did find our way to breakfast but had to ask a guest where to get ice cream. Summery: Good food, best poolside food. Clean rooms, pool and pool areas aside from the left inflatables and the odd cup. Staff were nice, helpful and friendly.

Honest review family of four. Ages 4 months and 3.5 years. Excellent clean hotel, providing entertaining for both adults and children all day. Entertainment at night is worth a watch every night. The artists and crew clearly spend a long time rehearsing and making it fun for all. This hotel is the perfect hotel for families or adults who are big kids! If i was to be picky I would say all inclusive drinks are like rola cola and cheap brands you wont get premium drinks/ cocktails unless you pay for it. No iron in the room and no english sausage for breakfast. These are our minor gripes but my no means a reason not to come. We will certainly come back when the children are bigger. Excellent staff, hotel and a short 5 minute walk to the beach.

Room I really liked the porter helping us to our room when we got to the hotel We stayed in the family suite room 7156 – the room was spacious and clean (the cleaner was so lovely and did a great job) It was over the restaurant and over looked the main bar. So in the morning there was a lot of chair scraping on the floor noise from the restaurant luckily my children are deep sleepers Also in the evening when the entertainment was in the bar area it was very noisy. This is just personal preference though as we do not stay up late on holiday. Drinks The kids at first weren’t too keen on the soft drinks but they soon got use to them The beer wasn’t great and was often quite flat I would say the wine, prosecco etc were ok The cocktails were just like drinking juice We don’t drink loads on holiday and probably drank less on this one because of the drinks Food Breakfast in the buffet was lovely – yoghurt, waffle, pancakes, eggs, crusty bread and delicious Jams etc We loved the quick service burger, gyros and pizza for lunch The buffet restaurant was a bit hit and miss – we loved the Greek theme night and wish they had that more often, some nights its all felt a bit random We usually ate a bit later 8pm ish and the desserts often ran out early We choose not to eat at the ala carte restaurants We all loved getting daily (multiple) ice creams We did walk into the town on our last night to have a meal out as we wanted to end the holiday with a really great Greek meal which we did! Ταβέρνα του "Πεπόνη" I would highly recommend this place Kids club Worth a mention here the ladies that work in it where lovely and my son loved going. It is open 10am – 6pm with various activities on during the day or you can just drop them off for a play He also loved the mini disco Pools The pools and splash parks were really good. The pools felt really cool on the first few days when there was quite a breeze my youngest kept getting blue lips but this was a bit better when the breeze died down He did cut his food quite badly in the splash park but the onsite medical team help patch him up We went the last week of August and noticed towards the end of the week how much quieter the hotel was and it was much easier to get sun loungers For the first time at a AI hotel none of us got a funny tummy Also I normally get eaten alive by mosquitoes on holiday and I did not get one bite this holiday! We went on daily walks and went for drinks along the beach front to watch the sunset which I would recommend, spent some time at the beach 15 euro for 3 sun loungers and a umbrella

We’ve just come back from a 10 day stay here via Jet2. All my main issues are with Jet2 as they lied about our package but I’ll give an honest review about this water park. The positives are the look of it, the main bar and palm trees are nice the selection of pools and the slides are ok, the woman staff (hardest working by far) the daytime selection of Gyros Pizza and Burgers also ice cream, the rooms are ok, nothing special but not bad. The negatives are the main food, it’s very hit and miss with lots sometimes being cold, overcooked or undercooked, prepare to wait for your bread to be toasted there was only 2 toasters and nearly always a queue. The play machines and pool tables all require tokens which is a minimum of €10 which gets you 10 tokens, nearly all the machines need 2 tokens to play the pool table needs 3 so if you have kids you’ll be paying an arm and leg to keep them entertained in the evenings. The all inclusive drinks are ok if it’s spritzers gin and tonic or cocktails but the wines and beer are not great at all very very weak watery and cheap. You nearly always have to queue for a drink as they don’t use many staff and if you want the luxury of a local Mythos beer you’ll need to pay €5 for a small bottle (Jet2 told us these would be included). Trying to book into the main restaurant was impossible it was always half empty with only 2 staff and would get booked up instantly the app we tried never worked and reception wouldn’t help. My son cut his foot on the Sunday and you can only get plasters from a pharmacy which were closed, reception on had small ones so again not ideal. It stated the whole towel on sun beds would not be tolerated and if any were left they would be removed, this is a lie you will get the same early bird sun gods waking up at the crack of dawn to secure their 4 sun beds at the crack of dawn whether they use them or not. The worst part was the smell though, for the last 5 days all you could smell was sewage I it really was off putting especially eating your breakfast outside. The simple fact is they rate this as a 5 star hotel themselves and Jet2 gave it 4 stars, it really isn’t it is 3 star with some good pools. We spent a lot of time down the beach in the end which is a 10 minute walk to avoid the smell of sewage or the fact we couldn’t get sun beds. Honestly have a look around we were charged for an “All Inclusive Plus” package and got a “Some Inclusive Negative” package. Crete is beautiful I definitely recommend the island, not the hotel or Jet2.