Grand Hotel Excelsior vs Similar Hotels

Some reviews pointed out specific issues such as bed comfort.

Rooms are generally clean and comfortable with good views, but there are repeated notes about small room size, separated mattresses and dated elements (carpet, wear).

Rooms are described as spacious, comfortable, and well appointed, meeting overall guest expectations.

Rooms considered comfortable with good amenities; some complaints about size.

Some reviews mentioned issues with room cleanliness.

Multiple reviews explicitly mention clean rooms and impeccable cleaning, though a few note issues like carpeted rooms and mosquito-net holes.

Guests frequently mention high cleanliness standards, with super clean rooms and positive cleaning staff interactions.

Overall sentiment points to adequate cleanliness, though some reviews mention issues with maintenance.

Numerous reviews highlighted excellent central location.

Strongly positive: many mentions of ideal, central location close to train, port and attractions and rooms/rooftop with sea views.

The hotel's central location is highly appreciated, making it easy for guests to explore the area.

Multiple comments highlight the excellent location, close to the port and central attractions.

Overall positive comments about staff friendliness and assistance.

Consistently praised staff: described as friendly, helpful and professional across several reviews; staff helped with AC issues and were noted for their availability.

Guests consistently praise the staff for their kindness, professionalism, and helpfulness, making service a standout feature.

Guests consistently praised the friendliness and professionalism of the staff.

Many positive remarks about the quality of food and breakfast provided.

Breakfast is often described as good/varied and the rooftop dinner highly praised, but a number of guests found the breakfast sparse or in need of improvement.

Breakfast options are praised for quality, though a few reviews mentioned wanting more variety.

Reviews highlight breakfast variety, though some want more options and better food temperature.

Guests appreciated the amenities, especially the restaurant and breakfast.

Good rooftop, free interior parking and pleasant restaurant; negatives include closed pool, lack of in-room kettle/coffee set, limited bottled water and occasional no hot water report.

Amenities like the rooftop bar and dining options are noted as high-quality and enjoyable by guests.

Amenities noted to be standard for the hotel category, but some improvements needed.

General consensus on good value considering the location and service quality.

Mixed signals: many guests found the experience worthwhile given location and service, while some called the property run-down and needing TLC which lowers perceived value for some.

Some guests mention the pricing as somewhat high for the location, slightly impacting perceived value.

Guests feel they received good value for what they paid, with reasonable pricing.