Sonesta Hotel Valledupar

Maravilloso! Cuando llegué me preguntaron que si era la primera vez en el Hotel, a lo que respondí: Casi soy dueño de este lugar. Porque asi me hacen sentir cada vez que voy a Sonesta Valledupar, en ningún hotel me siento tan bien como este... gracias por todo

Mini bar crazy expensive, more than anything I have seen room service cheaper by far which makes 0 sense. It cost me 400$CDN , 60 000 in rom service late checkout and mini bar cost another 300$ CDN 850,000 peso yea so do not understand bill just whatever pay and move on with life

OK

In

Excelente el hotel esa cadena siempre me Ha ido bien

Overall an excellent hotel.

Se siente todo el ruido de afuera carros música etc

Excelente atención y servicio

Muy bien por el hotel , servicios y empleados . Muy ruidoso el lobby y el comedor . Sugiero poner la música de una manera adecuada y agradable al oído .

Excellent

Good place to stay. Clean and convinience. Mall is close by so you can access to main stores easily.

TODO BIEN EXCEPTO EL DESAYUNO

Great staff. Nice hotel.

Excelente siempre es un hotel de muy buena calidad y comodidad

Excelente

Buen hotel! Estancia agradable

Excellent hotel! The staff was great and very attentive. Everybody was extremely courteous and efficient. The hotel restaurant was very good and very accommodating . The room service was also very good. Absolutely recommend staying here.

Es agradable el centro comercial al lado, buen restaurante, facil a atracciones

Excelente servicio, desayuno, en general todo bien. Deberían ofrecer un mejor aire acondicionado, ya que se apaga solo y no enfría mucho, por momentos sentí mucho calor.

Todo súper bien

Spent 7 wonderful nights, outstanding service, excellent breakfast and very courteous staff

Excelente como siempre

We had another very pleasant stay at the Sonesta Valledupar.

Súper bien, muy agradable y confortable, y el personal muy atento

Excelente

Personal muy amable, muy buena localización.

El mejor hotel para hospedarse en valledupar

perfect hotel clean ans safe

Todo excelente!

Todo bien , toca remplazar alfombras de pasillo y habitación

Los desayunos son fabulosos

el hotel está contiguo al centro comercial gustapuri y puedes ir caminando a los principales sitios de interés de valledupar (glorieta de pilandera, balneario hurtado, rotonda de las leyendas vallenatas y plaza e la provincia). La comida del restaurante es excelente con platos típicos de la región y la atención de todo el personal es muy especial, prestos a atender todas tus necesidades. Totalmente recomendable!

Buen hotel, buena ubicación y buen servicio. Muchas gracias.

Great location. Fantastic staff

Excelente

Personalized attention

Customer service was excellent. Breakfast beef soup and egg drop soup barely warm. Soups should be hot.

Everything was fine, except that they didn't put water bottles in the last two days.

Nice hotel. Very convenience next to the mall. The food is okay.

Very well run. Great courteous staff. Overall great experience.

We were 2 days for business, staff is very friendly, the lady who cleaned the room was very kind, all the people of the restaurant were nice and ready to give a good service. We wanted an early check in and the cost was high, at the end they allowed us to get in 30 minutes before without paying and we appreciated it!

The hotel is well located with a wonderful shopping center just steps away. The service is first class.

Exelent hotel

Wonderfull staff and location, rooms are pretty outdated and need love but clean.

Everything was excellent. Service, comfort, good location, staff and very comfortable bed.

The hotel staff greeted me upon my arrival and made me feel very welcomed. After checking in, the security staff took my luggage to my room and showed how to get to the nearby shopping mall. The room had AC and hot water.

NC

Great experience overall!

Very secure place in this city.

General Manager María Fernanda and manager in charge Lady, both went beyond in customer Service. They personally took care of my issues in a satisfactory manner. Excellent service from all. Thank you

Great hotel excellent breakfast and service

The staff are very friendly and knowledgeable. The service very good and great complementary breakfast.

Excellent location in the best areas of Valledupar

This is not my first stay here and I always come back, the hotel is very nice, clean and comfortable, and the service is amazing. The staff is very kind and they go above and beyond to make your stay an excellent experience.

Lovely spacious and clean rooms, a great outdoor's pool and next to a big shopping mall with all the necessary, it is a great option to stay when in Valledupar

excellente place..

Excellent!

Excelente hotel , excelente desayuno y muy buena atención

Excelente servicio

Great place and location

The employees make my family likein home, always welcome , very organized fallow all protocols ,always smiles ,the food (breakfast) was fine in always attentive ,diner menu a lot of choices and great flavos excellent presentation ,the room (housekeeping) was great.

I was left alone in the restaurant! I went to the restaurant at about 5pm for dinner and wanted to have a glass of wine. The server came up to me and asked me what i wanted to order. I ordered a glass of wine and she brought it to me rather quickly. I specifically asked her to return to the table in 2-3 minutes to tak

It was as usual very nice and very friendly staff

GREAT SERVICE , VERY CLEAN . CLOSED TO SHOPPING , EASY TO FIND TRANSPORTATION . FRIENDLY SERVICE . SPECIAL THANKS TO LEYDI CORZO

The friendly and approachable staff. The staff was also quick to provide answers to questions or requests.

Muy buen hotel, la ubicación y amabilidad de sus empleados Deben de eliminar el depósito pasando la tarjeta, esto está mandado a recoger

Good overall , nice breakfast, the air conditioner wal

The pool is very cold. The showers are hot. Strict and vigilant security. Right next to the mall which was nice. If you go in the door to the mall past the beer place and on the right there’s a jumbo grocery store that has everything you need. Very close.

I liked staff promptness and kindness. I only suggest for the staff who buss or pick up used dishes from dining table, to acknowledge us guess and just be courteous and let guest know when they’re coming from the back to clean table. Just needs to say excuse me or pardon. Only construction suggestion; pls NO scolding. I’m looking forward to return to Sonesta Vallwdupar this week too. Kudos Sonesta staff. 👍💪😊🇺🇸

Muy lindo, limpio, cómodo hotel y el servicio en general bueno hasta el día del check-out que (Jonathan) me atendió en la recepción y con pésima actitud me quería cobrar mas por otro huésped que no se quedo y por unas aguas que no me tome. La forma en la que me hablo es inaceptable e irrespetuosa. Deben tener mas cuidado de quien esta en esta posición pues son las cara del hotel. De resto muy bueno y placentero!

Good

Perfect as always

I order a medium rare burger and was never able to get it right Due to the meat they use it was obvious that the patties were preformed and precooked Should of been told that they only serve one temp burguers. This would of save me the agrevation.

If you are a Colombian citizen but are a resident in a different country and you entered Colombia using the biometric scanners at immigration this hotel will charge you for taxes as if you were a Colombian resident. They not have updated their tax guidelines to accommodate for this scenario and will only exempt you if you have an entry stamp on your passport, so beware.

Great location for shopping and close to the Park of las leyendas. Hotel was newer and the pool was nice. Staff was decent. Management will screw you at checkout...it took us 45 minutes to have our bill explained to us. We were being double charged for things we did not consume...make sure you sign each Restaurant receipt that is going to be billed to your room. They take advantage of you...nickle and dime you on the way out. We had a terrible experience checking out...we told them if they could not explain the additional charges we would leave since we had a plane to catch. They took thier sweet time trying to figure out what and how they explain the extras that I believe management was pocketing on the side. It was pretty pathetic. We were not going to be taken advantage of, therefore we left. I told them call the police because we have a claim against them for fraud. This will continue onto the next question for this review.

What a disaster of a property. I've travelled millions of miles and stayed in hundreds of hotels but the service here was the most dishonest and unhelpful I've ever experienced the hospitality industry.

The Sonesta hotel is very clean, the staff is extremely friendly and personal. There was always someone to help with your Luggage, open the door or answer any questions you may have had. Great location and is adjacent to Guatapuri Mall with mamy stores. Taxis were also always available.

Bien ubicado, seguro. Buen desayuno 100% recomendado

everything was great at this hotel , the great Sonesta hotel at the Valledupar , from the bell persons , front desk . batenders and all servers at the restaurant thank you very much we see you again very soon .

All is ok but in the morning i don’t have water to washing me, and the other hand the gym in the morning was closed

There was not anything I did not like. Excellent staff and stay.

Very good

One of the best hotels en la Costa! In Colombia you dont see many hotels like this one!

Very nice hotel in a good location in Valledupar. Breakfast bar was amazing.

Excellent place to stay

Excellent place to stay

Best in town. Staff in front desk is clueless. Need to train them better. Watch our for Expedia reservations.

The service was great .the room very clean big bathroom p

Very very nice place to stay. Hotel staff were very nice

Very good, very good service..

Nice hotel, exellent location, fenomenal service

Staff such ad Nicholas and Jonathon were wonderfull. Breakfast is very good here with lots of fresh fruit

I brought together several people for a cultural experience. Everyone at the hotel was very helpful and kind.

I would definitely recommend hotel. It was nice and had all the amenities I wanted. Staff and manager were helpful. Got my laundry done in a few hours.

Very nice hotel, clean, the staff was very helpful even though we did not speak spanish very well. This was my 2nd time at this hotel and it is in a great location, near the mall and shopping in case you left something at home.

Very good service Colombian time. Breakfast included ....yummy. Dessert at dinner dark chocolate cupcake with chocolate ganache inside topped with vanilla icecream and cookie with a taste of champaigne. Lovely.

Staff very open and wanting to help. Food great, amenities good. In a mall

Need to specify that the rooms rates are based on persons and not room. I book a room with 2 double beds for my kids, then I arrived at the hotel and they wanted to charge me for each kid.

The hotel is very good, rooms are big clean the bed is comfortable. The only cons about this hotel is the Gym, the treadmills were not working, only 2 bikes, the other equipments need maintenance so they were not working properly, the keys are another problem they usually doesn't work I had a colleague with me that everyday he had to call a staff to up with him to open his room because the key never worked, my key stopped working couple times.

Best hotel in valledupar