Zel Punta Cana - All Suites - All Inclusive

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Front desk staff were rude

Clean, calm and aesthetic

Rude service except for a few staff members (very few, most were rude)

El alojamiento no cuenta con suficiente variedad de comidas y la calidad de los alimentos es deficiente. Además, la atención al cliente no es buena y considero que el servicio puede mejorar bastante.

La habitación

Very beautiful property and nicely designed. Enough space for all guests and beautiful rooms.

It was not always or everywhere as clean as it should, but overall ok.

A estrutura do hotel é ótima. A equipe de serviços foi atenciosa e prestativa durante toda a estadia. Restaurantes muito bons, sem dificuldades de reserva (naqueles que necessitam) e sem filas ou longas esperas.

Todas las actividades qe ofrecen

Las opciones de comidas, me hubiese gustado mas variedad

Decoración

Nada

Il giardino e la spa

Cibo pessimo, servizio attenzione al cliente pessimo, frigorifero non funzionante,check in 3,20pm avendo una persona anziana e malata, comunicazione x documenti dei cani assente e sono dovuta tornare a casa a prenderli altrimenti perdevo tutto

La amabilidad del personal desde que llegamos hasta que nos fuimos .don muy complaciente.

No había acceso rápido a las habitaciones, no tiene elevador.

Todo súper limpio y bonito

El bufete muy limitado.

The place was gorgeous and had different pools and the staffs were amazing and really nice especially Carli the lady that helped us Checkin she answered any questions we may get have booked reservations and even helped with our birthday decoration last minute

Nothing much honestly 10/10 birthday

Loved it all

That my ring that was a family heirloom and it was taken, I realized I left two things in the room after check out and was taken back to get them and they were gone so the staff member asked a housekeeper and she had the charger but said there was no ring. I searched all my belongings and I didn’t have either.

Café da manhã gostoso (guineo bread delicioso), me surpreendi com as atividades diárias Yoga diferente a cada dia - prof Sharca maravilhosa Passeio de bike, atividades de pintura, experiência de fazer sangria Funcionários muitoooo legais, atenciosos, com energia ótima Restaurantes gostosos tb Praia maravilhosa - temperatura ótima e serviço de praia bom

Acho que poderiam diversificar o cardápio do restaurante da praia Sugestão, fazer um cardápio com pratos do dia ou mesmo variar mais, pois ficar 1 semana almoçando no mesmo lugar pode enjoar. Poderiam colocar mais guarda-sol pois tem poucos

El servicio en playa, transporte y la comida

El cuarto y servicio de aseo en cuarto puede ser mejor. La intensidad de suris para responder encuesta de satisfacción es abrumadora

The grounds.

The food quality and variety is very POOR.

Zel Punta Cana is truly wonderful! The facilities and décor are impeccable, creating a beautiful, relaxing atmosphere throughout the resort. The restaurants are excellent, the cocktails are outstanding, and making reservations is easy and convenient. What stood out the most to me, however, was the staff. They are exceptionally attentive, friendly, and genuinely welcoming. Unlike some resorts, they do not constantly expect tips, and they treat all guests with the same warmth and respect regardless of gratuities. Another highlight is the resort’s relaxing and wellness-focused program. There are daily yoga sessions and creative afternoon activities that allow you to bring home unique souvenirs and memories from your trip. Overall, Zel Punta Cana offers the perfect balance of comfort, relaxation, great food, and outstanding hospitality.

There could be more options at night.

Muy bueno

Mantener más tiempo el área de bufet abierto.

Everything ! Food, staff, activities, the ambiance, so serene and also private!

Comida, instalação do quarto, instalação do resort, funcionários atenciosos, praia tem uma areia linda.

Praia, infelizmente não tem guarda-sol suficiente, um resort com 192 quartos ter apenas 15 guarda-sóis na praia é lamentável, com isso a experiência fica muito abaixo do esperado, devido ao restante da estrutura excelente do resort.

Las instalaciones, la comodidad, y el trato de todo su personal, incluido su gerente que nos permitio alargar el check out desde las 12 h a las 16 h, ya que teniamos el vuelo de regreso muy tarde.

No tengo nada que aportar aquí.

The hotel is super beautiful and esthetic. Liked the boho style interior of the rooms and the place overall. The pool is great, the fact that the beach is 5 min ride from hotel didn’t bother us at all. The grill and Asian restaurants are really good. The bartenders were nice to us, but not all staff were great.

The biggest negative side is the staff, some of the waiters forgot about our orders, but especially the gentleman called Shocruti/Chocruti in Tacorini restaurant. First of all he was rude to all guests: On the dinner he brought the wrong food, that was for a different table and tried to convince us that it was our order. Then the next day on the lunch the same gentleman brought the main course, but when I asked him where is my starter, he told me not politely that it’s not available. I was trying to choose another option and was rushed to choose smth quick, however, that was not my mistake that some item was not available and I was not informed about it. When i tried to get second dish from main course i was again rejected in a rude way. Then we saw that the other guests were treated in the same way. The food in buffet is ok, but sometimes I feel like they need more options. The rest was fine, but overall experience was wasted because of the service. Bartenders, except the beach club were great.

the hotel itself is beautiful, very calm, and perfect if you are looking for a quiet and relaxing environment without too much noise or crowds. The suites are extremely spacious and very comfortable. Honestly, the room was one of the best parts of the stay. The property also has multiple pools and the overall atmosphere is aesthetically pleasing and relaxing.

the biggest disappointment was definitely the food and overall culinary experience. The breakfast was probably the most consistent meal during the stay, likely because the food seemed fresh every morning. Unfortunately, the rest of the dining experience did not meet expectations at all. At the restaurant called Volcano, I ordered their blondie brownie dessert, and it honestly tasted old, like it had been sitting there for several days instead of being freshly made. The following day, at the Japanese restaurant, I tried their ginger flan dessert, and it was also very disappointing. It did not taste fresh whatsoever, and it gave the impression that desserts are prepared in advance and left sitting for too long. On Saturday afternoon, I ordered a pepperoni cheese pizza, and it was honestly terrible. The pepperoni tasted old, and the food actually made me feel sick afterward. The beach restaurant experience was not much better. Several menu items were unavailable, and when we ordered one of the dishes, one of the main sauces listed on the menu was missing and replaced with something else without proper notice. Overall, the kitchen operation feels poorly managed and inconsistent. Another issue is the entertainment. The hotel really needs a nighttime show or entertainment experience that matches the resort’s theme and ambiance. There is a nightclub on the property, but honestly, it does not feel like a real nightclub and does not add much value to the experience. Additionally, there are some policies that simply do not make sense. Even though the resort is advertised as all-inclusive, certain beverages still require additional payment, such as bottles of wine outside the standard selection. What was even more frustrating is that if you book through a third-party platform like Booking.com, they reportedly do not add membership points to your account, even if you are part of their membership club.

The only pluss for me was the quietness and decor

The food selection was limited, the room service was terrible, only two restaurants available for dinner, the beach restaurant food was bad and good food poisoning, and food undercooked.

Établissement propre , personnel au petit soin. Diverses activités proposées ( sportives et créatives) . Différents restaurants et un buffet . Les aliments servies sont de qualité. Nous avons passé un agréable séjour !

Zel Punta Cana promete y cumple con la diversidad y calidad en su servicio e instalaciones. El personal está siempre atento a lo que como huésped puedas necesitar y es claro su compromiso con hacer de tu estadía algo especial y relajante. La variedad gastronómica con productos de calidad es algo que me sorprendió, siendo superior a la de otros resorts de este tipo. Cabe resaltar la limpieza de las habitaciones, áreas comunes y sección exclusiva de la playa, sumado a la disponibilidad permanente de traslados al interior del resort.

Lo único que podría mejorarse es la atención en el bar al lado de Parda, junto a la piscina. Más allá de indicar que existe una carta de cócteles, es importante que la persona que atienda tenga sugerencias y se mantenga ese trato amable del resto del personal.

Sehr schöne Suite , tolle Poolanlage mit Park

Die Musik war schon zum Frühstück sehr laut , auch im Strandrestaurant so laut das man dich während des Essens nicht unterhalten konnte, es waren viel zu wenig Sonnenschirme an den Liegen Das essen abends war nicht besonders gut Am Buffet stand meistens keine Bedienung Hinter den Töpfen , so das man die angebotenen Speisen gar nicht nehmen konnte

Beautiful resort, spacious suite, responsive WhatsApp concierge service, and an amazing spa were the highlights of my stay. Location was good.

Watered-down drinks, check-in issues, hair in the tub upon arrival, and a broken room phone were frustrating, though most issues were eventually resolved.Old tequila bottles , The cats in the dining area

Muy buen menú de mariscos

La playa queda lejos

Sehr aufgestelltes Peraonal, freundlich und hilfsbereit. Es hat einen guten ‘wipe’. Die Hotelanlage ist schön, übersichtlich und sehr gut in der Palmenumgebung eingebettet. Herlich!

Für ein 5 Stern Hotel ist der Service zum Teil nicht professionell genug aber mit Ihrer Art und Weise kann das Personal das wieder wett machen. Es ist toll, dass ausschliesslich Dominikaner arbeiten.

The property was really lovely clean and exuding good and relaxing vibes

Todo perfecto Rafi nos atendió súper siempre disponible para todo . Volveremos seguro

Nicely landscaped. Large guest room. Variety of pools. Decent gym. Buffet food was very good.

It’s a 10-12 minute walk to the beach, though they do run frequent shuttles. A dearth of available beach loungers, so get there early to snag a chair.

Todo! Para destacar, la atencion genuina y amable de todo el staff. Los manager muy involucrados en la operacion y el servicio, acompañando al equipo en todo momento y en todos los detalles.- Las actividades de entretenimiento son todo lo que esta bien. Una mencion especial para la profe de yoga que es lo mas! En cuanto al servicio de Aa&bb no te alcanzan los Dias para probar todo y todo es de muy buena calidad.- El servicio de spa y los Masajes también son excelentes.-

Si

La atención para los que usaron el VIP

Einfach mega. Rafa Nadal Tennisacademy neben an. Wunderbare Yogakurse inklusive. Beachclub fantastisch, Sauberkeit u Essen top. Angenehmer Duft in der Anlage. Wir kommen wieder

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Café da manhã razoável com opções saudáveis. Atendentes simpáticos. Lugar silencioso. A limpeza do quarto é adequada, refrigeração adequada. Gostei que quando foi solicitado auxílio todos os atendentes se mostraram dispostos.

Localização ruim, pois é longe da praia. Muitos vendedores na areia. Péssimo serviço nos restaurantes terceirizados. Se você não está acostumado com gorjetas é bom levar alguns dolares trocados, pois o serviço é melhor se você dá gorjeta.

Lo único que no nos gustó fue el restaurante con temática China. Todo lo demás es impecable

The grounds of the hotel were amazing very well looked after. The staff too were excellent except the bar staff would serve people who came to the bar after you.

We both got food poisoning, the food was cold alot of the time. I even mentioned this prior to us getting ill.

Las instalaciones de forma general

El servicio en restaurante el volcán muy lento

This place exceeded my expectations. The staff as very friendly, the food was not like your typical all inclusive meal it was better. The place is stunning. There aren’t alot of places that i would revisit but this is definitely one of them.

I loved everything

Todo muy cómodo. Muy limpio el personal muy amable.

Bueno. Poco entretenimiento para los huéspedes. Deben. De tener aunque sea un día de entretén. Al público. Seque es es un alojamiento para el descanso y la tranquilidad. Pero aunque sea un día. De entretenimiento gracias

Traumhafte Anlage mit mehreren Pools. Zum Strand fahren alle paar Minuten Golfcars. Am Strand der Beachclub ist sehr zu empfehlen.

Das Zimmer wurde nicht immer täglich gereinigt.

Big room, clean, good beach bar

Food was poor. Didn’t have a single good meal. Some staff were helpful but on the whole it was poor service. Spanish speakers preferred over everyone else.

L’emplacement est magnifique - plusieurs endroits discrets pour se reposer. Les plans d’eau sont bien aménagés. La plage est magnifique mais c’est géographique.

Zel est une vieille dame bien maquillée. Nouveau concept !! Peut être mais on a plutôt besoin de serviettes dans la chambre cela nous a pris 4 jours avant d’en avoir…et aucun service de chambre le 1er janvier. Le vin maison est imbuvable , impossible d’avoir une coupe de champagne je parle pas de cava ou de proseco - à 800 $ par jour quand même et on nous a fait payer en plus 230 $US pour un souper du 31 décembre toujours avec le même vin imbuvable et sans bulle digne de ce nom - et pas de café !! Je suis allée au Barcelo il y a deux ans durant la même période et le champagne coulait à flot- le ZEL est un 4 étoiles sans plus on nous fait payer cher parce qu’il y a moins de chambres. Le personnel est gentil et souriant en général mais besoin de formation. On nous dépose une bouteille de vin que nous avons acheté parce que on en peut plus du vin maison imbuvable sans l’ouvrir - on est en train de manger nos entrées et on nous apporte le plat principal en même temps etc etc c’est digne d’un film.

Servicio excepcional

La atención de nuestro conserje Ricky y el trato de los trabajadores

Jose is the best receptionist together with rosmery. They attended us with simles and great advice and hospitality

Cama, habitación muy amplia

La pieza, la tranquilidad, las piscinas, jardines

Instalación en la playa. Pocas tumbonas

PRO La struttura -è nuova, ben arredata e curata, le camere sono spaziose, gli spazi esterni hanno molte piscine grandi e ben tenute, l’ambientazione è suggestiva e tropicale; -gli asciugamani in piscina sono sempre disponibili; -Il prezzo è onesto; -organizzano molti eventi (pittura, sangria…); -i campi di tennis sono perfetti e non potrebbe essere altrimenti essendo l’Academy di Nadal (costo del campo 30 dollari e maestri da 70/120 dollari l’ora) il Ristorante -Miguel, il capo chef, è molto presente ed è stato con noi provvidenziale e disponibile ad ascoltare i nostri suggerimenti…che dopo 16 giorni di pranzi colazioni e cene sono diventati davvero numerosi :) -I ristoranti sono 5 ma a cena sono aperti solo 3 di cui il sushi è scarso, e la scelta è ricaduta sempre sul buffet Parda. Accoglienza - i 2 manager sono molto professionali attenti e ringraziamo Andrès che è stato il nostro “maggiordomo” gentile per tutta la vacanza

CONTRO Ristorante -il personale del servizio ristorante è in gran parte svogliato e disattento; che sia colazione pranzo o cena dovrete chiedere l’acqua/il caffè/ogni bevanda numerose volte e la riceverete come fosse una grazia. I tavoli non vengono puliti e ri apparecchiati tra un commensale e l’altro. Servirebbe, soprattutto al ristorante del buffet Parda che è il più frequentato, un caposala che coordina i camerieri. Poche eccezioni come il ragazzo sempre gentile che prepara le omelette o alcuni camerieri più disponibili (Mari e Stefania) -ma solo dopo laute mance. Anche il personale addetto alle pulizie camere non brilla per operosità, anzi. Camere -In 15 notti non hanno mai cambiato le lenzuola, premetto che voglio anche io salvaguardare l’ambiente, ma dopo 8/10 giorni sicuramente chiederei agli ospiti se gradiscono sostituire qualcosa della biancheria. Evidentemente il personale non è una colpa del Melia ma è un problema diffuso a livello nazionale La SPA Ava È bellissima ma troppo cara (massaggi oltre 160 dollari, se volete al Meliá Caribe sono più onesti). La spiaggia è bella ma il mare ha il problema delle alghe

I loved how many on-site activities and entertainment, pool locations and food options. My personal concierge Carlos B. was ABSOLUTELY AMAZING from start to finish, he communicated promptly, was able to book me for several activities and restaurant reservations both on-site and off the resort. He found off site activities I was interested in as well within the hour of me communicating my interests. He would check in on me and make sure I was ok as he also understood I was traveling solo and this trip had alot of significance for me. Super close to surrounding areas for activities and the beach, walkable area and unbelievably comfortable for a solo female traveler. DONT HESITATE BOOK IT. I will be a repeat guest for sure and telling all my family and friends. REQUEST CARLOS B. HE WILL BE A GREAT ASSET DURING YOUR STAY!!

I didnt book enough days in my stay. That was on me not the resort.

El hotel es malísimo. Nada en absoluto que nos gustara. Realmente es un hotel de muy baja calidad.

El servicio cliente es un desastre. La comida en general simplemente es malísima y de bajísima calidad. Las instalaciones viejas y mal cuidadas.

Sus instalaciones, piscinas , las habitaciones y gastronomumi

Solamente que no tienen muchas menidades de noche

Nada

Hotel descuidado,,, el personal malísimo

Ameeee

El hotel es súper lindo. Luego de la remodelación quedó excelente: las habitaciones son amplias, bonitas y con apariencia de hotel completamente nuevo. La comida es exquisita y el tamaño del hotel me pareció ideal. La playa no está muy cerca, pero está bien y se disfruta

Las bebidas pudieran mejorar, especialmente en el Neguri Beach Club. En cuanto al servicio, noté que algunos empleados no son muy profesionales. En varias ocasiones, durante el desayuno, se agrupaban para conversar entre ellos y se olvidaban de atender a los huéspedes. También, en una ocasión le pregunté a una de las chicas del buffet cómo llegar a la playa y no sabía indicarme. Considero que esa es una información básica que todo el personal, sin importar el tiempo que tenga trabajando, debería conocer. El chico del lobby tampoco fue muy amable; se mostraba apático y con mala actitud. En una ocasión fuimos a solicitar hilo dental y nos dijo que lo enviarían a la habitación. Después de esperar y volver a llamar, nos informaron que no tenían. Cuando regresamos al lobby y esperamos unos 30 minutos, fue entonces cuando él nos confirmó que no disponían de hilo dental. Me pareció sorprendente que un hotel all inclusive no cuente con algo tan básico.

Nous avons passé un magnifique séjour dans cet hôtel. Nous avons réservé une chambre « standard », bien assez spacieuse, avec une baignoire à remous sur la terrasse. L’accès à la plage nécessite une marche d’environ 5 minutes , mais peut aussi se faire par le biais d’une navette, très souvent disponible. La plage est très belle et il est possible de manger au bar de plage, tout est inclu dans la formule . L’hôtel possède une jolie salle de sport avec diverses appareils de cardio et musculation. Le personnel est super sympa, tout le monde s’est montré accueillant et attentif à notre bien-être. Nous avons très bien mangé durant notre séjour.

Malgré le fait que la nourriture était très bonne et que l’hôtel dispose de plusieurs restaurants , la variété des plats et desserts proposés en formule « buffet » pourrait être , selon nous, améliorée.

The resort was amazing. A lot of vegetation, beautiful pools, very clean and confortable rooms, delicious food. Also the staff was very friendly and helpful. Thank you Rafa and everyone there.

Great selection of food, cozy rooms, privacy and great beach

Decidimos probar el ZEL porque vi buenos comentarios y la temática, y puedo decir que fue una estadía excepcional, el personal definitivamente tiene pasión por lo que hace, la atención, la comida y las habitaciones fueron más que perfectas, a la recepción nos recibió Ramsesa ( Cuando nos trató, ya supimos que nuestra estancia iba a ser inolvidable, con su carisma y su buena atención), la atención y la buena comunicación que tuvo ERICKSON fue perfecta siempre estuvo al tanto de nuestra experiencia y nos estuvo informando de todas las actividades y nos encantó las recomendaciones que nos ofreció para hacer, Jabes,Tatiana,Montero son personas que hacen que un equipo sea perfecto, ya que con su alegría y su atención fue divino la estancia, y por último la atención que nos brindó Alexis fue VIP, ya que se preocupaba por cómo la estábamos pasando, su cordialidad y ver cómo trabaja con su equipo de persona, demuestra que cuando se está unido la experiencia para el huésped es inolvidable. Definitivamente yo volveré !

Muy buena atención, en especial de nuestro concierge Raphy, estuvo pendiente de nosotros todo el tiempo y muy calidos con nuestro hijo Alejandro. Las actividades de pinturas y manualidades también estuvieron muy buenas

La comida y carta en los restaurantes podría mejorar

Me gustó el trato personalizado que ofrece el personal. Lo más importante el trato amable ofrecido por todo el personal, la organización del lugar y la higiene son aspectos sumamente importantes. Destacar el acompañamiento siempre eficiente de Andrés Balbuena nuestro mayordomo.

Todo estuvo bien desde mi punto de vista, aunque el restaurante del Bufet debería estar abierto por las noches debido a que no todos desean ir a cenar a la carta a un restaurant. El restaurant del bufet debería ser 24 horas para otros servicios durante el dia y la noche.

Del Zel Hotel Punta Cana nos gustó todo. Hospedarse en este hotel es una experiencia verdaderamente "Lifestyle". Estas en un hotel, pero todo està diseñado para que te sientas en casa, pero con el confort de un hotel 5 estrellas. La decoración es acogedora, exquisita y elegante. Las habitaciones hermosas y comodas, especialmente la Zel Master Suite, amplia y finamente decorada con todo lo necesario para un buen descanso, la cama y almohadas super cómodas. Jacuzi dentro y fuera de la habitacion y con patio privado. Ah! En la habitación nos sorprendieron con una champaña fria de cortesía. Es un hotel orientado al servicio y atención personalizada al huesped. Desde antes de llegar, pudimos hacer el check in online. Al llegar al hotel, en lugar de hacer largas filas para completar nuestro registro, nos recibió Benjamín, en una cómoda sala, donde nos brindó unas bebidas a nuestro gusto y nos entregó los brazaletes para ingresar a nuestra habitacion. Luego, Carlos nos presentó a nuestro consierge, Frank, quien nos dio un recorrido mostrandonos las instalaciones del hotel y estuvo en comunicacion con nosotros durante toda la estancia para ateder cualquier requerimiento, por ej. las reservaciones en los restaurantes para cenar. En general, el personal muy atento: Luis, uno de los conductores de los trenecitos dispuestos para trasladarnos a la playa, ida y vuelta, en cualquier momento del día; muy atento y servicial; Yahaira y johana en la preparación del café, esta ultima tambien en la animacion durante la cena dominicana y en la discoteca, el maletero que nos llevó nuestro equipaje a la habitación muy atento y dispuesto; y por supuesto, debemos agradecer especialmente a Alexis, supervisor o gerente, por su trato distinguido. Le conocimos en uno de los restaurantes, donde él personalmente pasaba por las mesas a saludar a los huespedes, asegurandose de que todo estuviese bien.

Me gustó todo, porque a diferencia de otros hoteles, donde a veces uno sale mas cansado de lo que llegó, por las largas filas del check in y check out, musica pernanentemente alta en las areas de piscinas y un exceso de actividades a veces agobiantes, por la contaminacion visual y auditiva de los ambientes; en Zel Hotel es distinto, ya que todos los detalles estan cuidados para no invadir al huesped y permitirle descansar y disfrutar a su propio ritmo.

Unforgettable Experience at Hotel Zel! Our stay at Hotel Zel in Punta Cana exceeded all our expectations. From the moment we arrived, we received exceptional and personalized service that made our vacation truly special. The hotel is impeccable, everything extremely clean and well-maintained. The food is excellent and the staff's attentiveness is top-notch. We were pleasantly surprised with an incredible room upgrade that elevated our experience even further. I want to especially highlight: Alexis, one of the managers, who gave us an excellent welcome and maintained exceptional service throughout our entire stay. His personalized attention made all the difference. As well as Edisson, who assisted us wonderfully with restaurant reservations and ensured that all our experiences during our stay were perfect. Luis Ricardo, whose show at the Hitachi was simply memorable. Baby, with her attentiveness, vibrant and contagious energy. Gabriel from the pool bar area, who without us even asking proactively approached us to offer the entire bar selection and provided us with direct poolside service. A detail we truly appreciated. Rudy at Neguri, who provided us with excellent service at the beach. Rafael from reception, whose coordination of our departure and warm farewell was the perfect finishing touch to our stay. Without a doubt, Hotel Zel not only offers first-class facilities, but also has an exceptional team that makes every guest feel truly special. Totally recommended and we hope to return soon!

Very beautifully designed property. A true dessert for the eye.

Nothing. Very relaxing.

My mom, sister and I had a week long vacation here and Alvaro was with us the whole way! He was so helpful, kind and patient. He assisted us with whatever we needed. Alexis the experience manager was also so helpful, its not everyday the higher ups in a resort or hotel take time and care into cultivating an experience specific to their guests needs and we are so thankful to him for that. The staff overall was so great from the housekeeping to the servers at the restaurants, everyone treated us like family and after a week that’s what it felt like we became considering the resort is a smaller more intimate resort which we really loved. We also had an amazing day at the spa, the three of us got a massage and it was top of the line service. 10/10 recommend to anyone looking to travel to punta cana.

We had bad luck from the start. Our room wasn’t ready. It was dirty, management tried to accommodate, but seems like everything was going wrong. Three rooms they took us to, were not ready. The food at the buffet was often cold, there were very little vegetarian options, as well as other dietary restrictions. No food alterations possible. The spa was not available due to a celebrity being on site. Bicycles were in ok condition, but a lot of work to rent, there is not an attendant available and you have to wait for them to show up. The beach is ways away, there is a golf cart that takes you back and forth.

Great individual service from butler

Ocean so far , a lot of drinks are not include.