Torre del Tros de les Calcides
Torre del Tros de les Calcides, Carrer de Corb, 03720 Benissa, Spain- Historic
- Civil
- Manor
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Elegant Countryside Retreat
Surrounded by green countryside, Hotel Swiss Moraira offers elegant and stylish accommodation near the beach.
Charming Rooms
Each room at Hotel Swiss Moraira is beautifully decorated in an elegant and rustic style, ensuring a comfortable stay for guests.
Culinary Delights
Indulge in a culinary journey at the on-site restaurant, where traditional and avant-garde dishes made from fresh market ingredients await.
Book your stay at Hotel Swiss Moraira for a perfect blend of luxury, nature, and gastronomy.
Check-in from
04:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Double bed (131-150 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
45 sqm
Garden View
In-room amenities
Sleeps
Up to 4 guests
4 adults
Beds
Queen bed (151-180 cm wide), Twin bed (90-130 cm wide), Sofa bed (Variable Size)
Room details
70 sqm
Garden View
In-room amenities
2 Large Twin Beds
323-sq-foot individually decorated room, located on the ground floor, deck/patio with pool views
Relax - Private pool
Internet - Free WiFi
Entertainment - 27-inch flat-screen TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Safe, laptop workspace, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Beds
2 Twin bed (90-99 cm wide)
Room details
30 m2
Pool View
In-room amenities
1 King Bed and 2 Large Twin Beds
603-sq-foot individually decorated room, deck/patio with garden views
Layout - 2 bedrooms, living room, and sitting area
Relax - Private pool
Internet - Free WiFi
Entertainment - 27-inch flat-screen TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Safe, laptop workspace, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 4 guests
4 adults
Beds
King bed (151-180 cm wide), 2 Twin bed (90-99 cm wide)
Room details
56 m2
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
35 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
40 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Queen bed (151-180 cm wide)
Room details
45 sqm
Garden View
In-room amenities
Sleeps
Up to 3 guests
3 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Room details
45 sqm
Garden View
In-room amenities
2 King Beds
427-sq-foot individually decorated room, deck/patio with garden views
Layout - Bedroom
Relax - Private pool
Internet - Free WiFi
Entertainment - 27-inch flat-screen TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, bathrobes, and free toiletries
Practical - Safe, queen sofa bed, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Beds
2 King bed (151-180 cm wide)
Room details
40 m2
Garden View
In-room amenities
2 Large Twin Beds and 1 Large Twin Sofa Bed
427-sq-foot individually decorated room, deck/patio with pool views
Relax - Private pool
Internet - Free WiFi
Entertainment - 27-inch flat-screen TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Select Comfort bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, double sofa bed, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Smooth flooring in room
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 3 guests
3 adults
Beds
2 Twin bed (90-99 cm wide), Sofa bed (90-99 cm wide)
Room details
40 m2
Pool View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
2 Double bed (131-150 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
35 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
45 m2
Pool View, Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Sofa bed (Variable Size)
Room details
65 m2
Pool View, Garden View
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
La paz que se respira y el trato al detalle del equipo. La comida del restaurante riquísima
Por decir algo, quizás los horarios demasiado pensados para extranjeros
We loved the general decor and the wonderful smell in the reception area. The staff were great and very helpful. This was the second visit to this hotel and it did not disappoint.
The only negative is that the bedrooms are very dark. We loved the boutique feel of the hotel and the decor generally which is contemporary but with a twist of old. However, the chocolate painted walls in the bedroom and the very dark wood furniture look stylish on entry but they make the room feel very dark and oppressive very quickly particularly with the low voltage warm white lights and the limited natural light. It also makes it difficult to get ready and put on makeup. I had to use the torch on my phone to look in the wardrobe and to use the safe. I would recommend that you either re-think the lighting or lighten up the paint colour of the room or both . Otherwise the hotel was lovely and we will definitely return.
La tranquilidad del hotel
Cuando fuimos el jacuzzi estaba estropeado, sólo pudimos utilizar la sauna
Ns/Nc
Las instalaciones aunque estaban limpias necesitan una mejora. Me esperaba mucho mas del hotel. Quizás al ir en septiembre, se vio muy desangelado, poca gente, el restaurante sin nadie… La relación calidad/precio no es buena. Quizás en su dia fue un gran hotel, ahora, la verdad que no lo parece.
Perfecto para una escapada en pareja
El precio es un poco elevado, aunque se paga para buscar tranquilidad.
La piscina y la tranquilidad. Cama muy grande.
Poco personal para las comidas.
El personal, excelente, y el entorno
La habitación. Armario muy anticuado, poquísima luz, ruido del aire acondicionado,sin caja fuerte, baño sin zapatillas (el precio por noche lo cubriría seguro) la cena con poquísima luz,
La tranquilidad del entorno
La piscina, y el recibimiento
Quiet location, great facilities, lovely stay
tiene encanto el hotel y piscina, pero esta por actualizar ducha y baño
El servicio de cenas y copas o bebidas, muy limitado de tiempo en cuanto a horario y las cenas con carta que no tenían muchas cosas de la carta y el personal que nos atendía de camareros y cocinero sin experiencia
La piscina y el silencio
No habia agua caliente en la habitacion, no habia cobertura, no funcionaba el ascensor, El desayuno pesimo y carisimo, la cama incomodisima
TODO
Tenernos que ir de este maravilloso hotel. Una lastima no haber podido pasar más días ❤️
Nada
Fui con un compañero en silla de ruedas nos tuvimos que ir y nos cobraron la noche
Muy tranquilo y desayuno bueno
El hotel ya está bastante envejecido. Nosotros lo cogimos con promoción y no pagamos lo que realmente piden por noche. Para nuestro gusto el hotel necesita una remodelación. Sobretodo la zona de piscina. Los lunes no abren el restaurante y no pudimos quedarnos a comer. Además se les olvidó comentárnoslo y nos enteramos a las 14,30 cuando quisimos comer ahí… a esa hora ya era tarde para buscar otro lugar…
zona psicina, jardin, ambiente, tranquilidad
tienen problemas serios con el agua caliente, es la tercera ocasión que me quedo allí y siempre te quedas sin agua caliente en la ducha.....o simplemente no hay....el hotel es bonito, y el trato...pero ya deberian darle una pasadita, hay cosas ya a la vista viejas y que no funciona bien
El entorno
Que el rte.estuviera cerrado por descanso del chef y no hubiera bar, o alternativa para cenar/comer alli
La atención del servicio, el tamaño de las habitaciones, las camas, el desayuno
Que el SPA lleva tiempo sin arreglarse. Era uno de los motivos de elegir el hotel
Alojamiento muy tranquilo donde reina el silencio y la tranquilidad.
Desayuno
La comida horrible y tiempo de espera tres horas ya solo éramos tres mesas para comer.
El personal que atiende y el equipo gerente, una maravilla cómo se preocupan por todo!
Zwembad
Het bed lag niet lekker , geen duidelijke uitleg betreft het ontbijt, Geen schone handdoeken elke dag
Molt tranquil i confortable. Personal molt atent. Piscina amb molt d’encant. Esmorzar molt bo. Un plaer.
Lluny del centre. Però a canvi guanyaves en tranquil.litat.
Tranquilidad
Necesita reformar las habitaciones e instalar wifi accesible resolviendo los problemas de cobertura
Muy tranquilo
Falta de personal para lo que cuesta por noche. Horario muy rigido restaurante que te obliga a salir a cenar fuera. Decía solo adultos y había un niño. Desayuno normal. La terraza de la habitacion era muy triste sin decoración y con un cañizo de protección a vecinos. Demasiado cerca de casas.
El hotel es muy confortable, con una decoración expectacular, no necesitas salir de las instalaciones. Es muy recomendable para parejas. Dentro del hotel tienes todos los servicios.
Precioso hotel.
La tranquilidad y privacidad del lugar.
Va necesitando una reforma en las habitaciones, pero de momento pasable.
Heerlijk rustig, zeer schoon en vriendelijk personeel
Op maandag was het restaurant gesloten waardoor we van het jitel weg moesten om in de middag iets te eten terwijl de mooie tuin met het heerlijke zwembad zich juist lenen voor een dagje bij het hotel.
La habitación muy grande y cómoda con aire acondicionado. Zona piscina muy agradable por la vegetación.
Las zonas comunes interiores sin aire acondicionado en verano. Bar de la piscina sin mucha oferta. Zona desayuno en el -1. Personal (zona piscina) regular.
Ideal para unos días de descanso, tranquilidad y desconexión
Lugar precioso, cuidado y bien ubicado. La cama era muy cómoda y las vistas desde la habitación era preciosa. El restaurante estaba genial!
El aire acondicionado de la habitación hacía ruido y costaba conciliar el sueño
Un entorno súper idílico todo muy cuidado súper tranquilo. Ideal para desconectar. El personal súper atento y muy amable. Las habitaciones muy cómodas.
No le pongo ninguna pega
la zona de piscina y las camas
desactualizado. Wifi malísimo y todo carísimo. Nos cobraron 14€ por un mojito y el agua de la habitación que es algo básico costaba 15€ el litro. Un despropósito
Staff were friendly and hard working. Hotel smelt lovely and main areas were welcoming Food very good in resturant/bar area, breakfast a bit basic but adequate
Hotel is a little tired looking both inside and outside. Location is a good 5 minutes or more drive from main areas, located in a predominantly residential area. We enjoyed our stay and would return but price is over inflated for quality of accommodation
Breakfast was good, pool ok , but the room was very gloomy not enough lighting
The hotel was advertised as adults only, it wasn’t. The main restaurant was closed so you could only eat outside on the terrace by the pool, ok in the evening but uncomfortable in 32 degree heat at lunchtime. The menu did not change at all and was the same evening and lunch. The public area toilets could not be locked by the pool and dining room area. We had high expectations of the hotel having visited the area many times before and were disappointed, the hotel would be best described as tired.
Lo que más nos gusto fue la piscina sin duda
Zonas descuidadas, como por ejemplo un banco de madera en la zona de la piscina, mobiliario muy clásica y mucha olor a hunedad en la habitación.
La zona de la piscina es espectacular. Muy agradable con tanfas plantas. Ideal para descansar
Si
Limited but nice
Wi fi intermittant
Un muy buen lugar para desconectar que es lo que buscábamos, tranquilidad, cama super cómoda y muy limpio.
No le pongo un 10 a mi estancia en el hotel ya que comimos un par de veces en el restaurante del hotel y el camarero no fue para nada agradable. No digo que fuera mal educado, pero su trato no estuvo a la altura del hotel. En fin, supongo que tendría una mala semana.
The hotel is incredibly calming and tranquil, making it the perfect place to relax and unwind. We had a wonderful stay. There was a great selection at breakfast, and as I’m coeliac, I really appreciated the care the team took to ensure all my food was completely gluten free. Rather than having to eat from the buffet, the lovely server brought me freshly prepared food from the kitchen each morning, which gave me real peace of mind. We also had a wonderfully relaxing massage with Melinda, which I would highly recommend booking if you’re staying at the hotel. We spent plenty of time enjoying the pool and loungers, and the mojito was one of the best I’ve ever had! Our extra-large bed was incredibly comfortable, and every member of staff was friendly, helpful, and nothing was ever too much trouble. Thank you all for such a fantastic stay. We can’t wait to come back!
The only positive value here is the free parking.
The hotel looks outdated and isn't clean. The towels are still dirty, even though we’ve asked to change them twice. The bathroom is spacious, but there is no rack in the shower for the soap and shampoo. The sink is clogged. The room’s fridge isn't working. When we informed reception, she claimed it’s meant to be like this because it’s a "minibar," and said if we have anything that needs to stay cold, we should take it to the main hotel bar at reception! The breakfast offers very limited choices and is poorly stocked.
Very quiet & zen. Gorgeous pool & large comfy beds. The hotel was great with my allergy and accommodates fully gluten free food as I have coeliac disease. The lady who served us breakfast was wonderful & accommodating. We had an amazing massage with Melenia, again friendly & professional.
Not a dislike but a small improvement - the pressure for the shower was quite low but we managed.
La tranquilidad y la comodidad de todo el hotel. La zona de la piscina era un paraíso.
Nada
El personal de recepción, el ambiente tranquilo y limpio.
Las instalaciones están un poco anticuadas ,la bañera un poco oxidada y una lastima no darle la importancia que toca al restaurante,pero en general bien
Instalaciones, tranquilidad y personal.
La piscina podría haber estado algo más limpia.
Nos gustó el hotel , la zona de la piscina , comedor, cama gigante, desayuno…
No me gusto que las toallas de la habitación estaban sucias , el enchufe de la lámpara roto, la alcachofa del baño necesitaba un cambio ,la piscina necesitaba una limpieza , el precio de las cosas en el hotel lo hemos visto excesivo ya que solo dormir una noche ya es caro
Hotel boutique
Tras el check out, no tienes habitación de cortesía donde cambiarte tras venir de la playa
El personal de la piscina estaban enfrentados entre ellos y se ponían a discutir oyéndolos toda la piscina , una vergüenza Y en la piscina en un hotel tan tranquilo No se pueden poner los De mantenimiento a las 12 h de la mañ a echar productos que salían burbujas y no sabías exactamente ni lo que era y frotando las paredes de la piscina que te tenías que quitar
The room, the outdoor facilities, the food
Swimming pool rarely cleaned up (leaves and insects floating around)
Las vistas a la piscina y el acceso directo
El tejido de las sábanas
I have send this to the hotel owner, never received any answer. There a so many possibilities with this hotel but with this management it is doomed to close in a matter of time. Complaint manager actions Dear , In all our years of international travel, I have never had to do this before, and I hope I never have to do it again. I have never had to address a hotel owner directly regarding the actions of someone in a managerial position. Yesterday we arrived at your hotel and your manager looked at us as if we were some kind of insect. He then walked straight to his desk without a greeting. After closing the door, he cast another unnecessary glance at us from behind his window. We’ve just had a wonderful trip in Spain, staying in areas where people spoke only Spanish, and everyone always did their best to make themselves understood. To then have this experience in a hotel with such standards is truly disappointed. My husband spoke to your receptionist (who, by the way, is very friendly and professional) about it. I also attended hospitality school and know that it isn’t easy for her to respond to this either. She remained very professional, so unlike the manager, she actually knows what she’s doing. If it had been up to my husband, we would have left the hotel immediately. It was my choice to relax in a laid-back atmosphere after a long drive. I’ve been through a lot health-wise, so adult-only hotels are always a breath of fresh air for me.We take this kind of behavior very seriously. We are paying customers, and first impressions are everything. A simple “Buenas Dias” or “Ola” costs nothing and makes a world of difference in the customer’s experience and first impression. In any case, we will never return, and we won’t recommend it to others—which is a shame for the other friendly staff members.
La zona de jardín y piscina es una pasada, camas balinesas, jardín precioso, piscina de agua salada... El desayuno muy bueno.
Las habitaciones aunque son muy confortables, ya necesitan una reforma y actualización mas moderna.
De ligging en de rust
De bedden waren vrij hard
Está muy bien ubicado porque está en un lugar en el que hay mucha tranquilidad, pero cerca de la playa y cerca del centro (en coche). Es un Hotel muy tranquilo donde puedes relajarte y disfrutar esa tranquilidad. Las habitaciones son grandes, por lo menos las que nos tocó, los colchones son muy cómodos, tienen dos almohadas para poder elegir. Las toallas son buenas y secan bien. El aire acondicionado puedes poner la temperatura que tú quieras o quitarlo. El personal del Hotel es muy amable, están pendientes en todo momento.
Se echa en falta en la habitación, una pequeña nevera. Se echa de menos también, algo más de luz en el baño para maquillarse y algún espejo de aumento. La habitación estaba limpia, pero la zona exterior donde está la piscina se echa en falta más mantenimiento y más limpieza, la piscina estaba sucia,con manojos de pelos enteros flotando por el agua, mucha suciedad en el fondo y los bordes de la piscina estaban verdosos, las hamacas algunas estaban bastante sucias, le haría falta una buena limpieza y un buen mantenimiento a toda la zona exterior, ya que está muy bien enfocada tiene mucha vegetación que hace que haya sombras y se esté relajado pero le falta mantenimiento. El desayuno está bien, de buena calidad, pero demasiado caro para lo que se ofrece.
La tranquilidad y el relax que tenías en el hotel
Nada
La zona de la piscina, la calma, que sea solo para adultos
no es que no me gustará, pero podría mejorar la zona del bar, sacarla donde la piscina y bajar los precios de las consumiciones. El restaurante, aunque estaba todo buenísimo, tenía poca variedad
El lugar es tranquilo, apartado de todo y el desayuno buffet nos gustó bastante.
Al entrar a la habitación me dio olor a cerrado y además vimos que nos habían dado una habitación de dos camas y no de una (esta petición estaba hecha con mucha antelación) lo comentamos con recepción y nos dijeron que no había disponibilidad en el hotel, lo habría entendido si el hotel estuviera a media o completa capacidad, sin embargo, no era así, ya que lo pudimos comprobar tanto en los desayunos como en la cocina. La habitación es antigua, creo que para el precio que se paga se necesita mayor mantenimiento y algunas mejoras. No estaba del todo limpia, había polvo en las lámparas, las bases de los colchones en los bordes estaban sucias y los cristales de salida a la terraza todavía tenían los dedos marcados de los anteriores huéspedes. La iluminación de la habitación es escasa. Por otro lado, la piscina también requiere mayor limpieza, si bien es cierto que está llena de vegetación (y eso provoca que sea difícil mantenerla limpia del todo) no justifica que la marca del agua esté verdosa debido a la falta de limpieza, las hamacas y camas balinesas también necesitan cuidado y limpieza. Podrían avisar si los días que vas a hospedarte el restaurante está cerrado, nuestra intención era cenar allí y no pudimos, así que sería un detalle si avisaran. Para nosotros, no merece el precio que hemos pagado.
La ubicación es muy buena 5 min en coche y esta la playa Zona muy tranquila
Los baños estaban bastante descuidados y daban sensación de sucios. Oxido y rodapiés despegados y pelados Es una pena porque en general bien
Nic
Wszystko
Mal mantenido, casposo, sin cobertura móvil ni datos. Personal fraudulento, nos mintieron. Dejaron deuda en otro hotel.
Estafadores. Cobraron la estancia 8 días antes de la entrada al hotel, pero no reservaron las habitaciones. Nos reubicaron en otro hotel cercano de otra cadena asegurando que corrían con la diferencia de precio (1000€). Una vez en el nuevo hotel, nos dicen que no lo pagan. Nos negaron la hoja de reclamaciones, lo cual es un delito.
La tranquilidad
El precio de los masajes
La piscina y la vegetación circundante son realmente encantadoras. Los espacios amplios y, en general, bien decorados. La atención del personal.
El buffet de desayuno no corresponde con el de un hotel de esa categoría y precio. Lo que había estaba bueno pero era escaso y poco variado. El salón en el que se sirve el desayuno bastante desangelado, a pesar de incluir una exposición de cuadros para rellenar.
El entorno de la piscina
Las habitaciones antiguas y con poca luz. El buffet muy pobre
Personeel deed zich moeite om er iets van te maken
Donkere kleuren en te dichte begroeiing zwemgedeelte. Veel zaken gedateerd
Clean, well run, quiet and relaxed atmosphere
Nothing
Loved the location and typical Spanish style
The bed whilst large was uncomfortable! The mattress was way too hard and would greatly benefit from a new mattress or at the very least a topper!
La tranquilidad, la piscina y el ambiente relajado.
El bar de la piscina habría muy tarde.
Precioso hotel,pedí una habitación bonita por ser mi aniversario y era espectacular,muy tranquilo y el desayuno estupendo
Nada
This property has great potential but it really let itself down. Some of the staff need training in hospitality! My room was lovely and clean - 5/5 to housekeeping - with great facilities and my room led straight onto the pool area. But it was dark - I had to use the torch on my phone to see inside the wardrobe. Check-in was 4pm (fair enough) and was a long wait from when we arrived. We did ask if there was anything they could do but they weren’t terribly forthcoming. We did have lunch there one day and the food was excellent. The pool area was neglected during our stay. Filthy sunbed cushions and the pool wasn’t cleaned the whole time we were there. Used towels were not removed from the beds and glasses left on the tables. Taxis were challenging to get into town but it was fiesta time (that the staff didn’t know very much about !) First impression was great but lasting impression disappointment. As I was frequently told at school, must try harder!
El hotel es precioso.
El servicio. Los camareros discutieron incluso delante de los huéspedes. Mal ambiente entre ellos. En mi opinión es caro teniendo en cuenta relación calidad-precio.
Hotel totalmente para desconectar y descansar.
Los precios para realidad que es
Nothing, sadly.
The facilities were run down, the food & drink very poor and the staff were rude.
It is a beautiful hotel, but it seems the hotel is struggling. 15 euros for a small bottle of water annoyed me Most facilities seemed not really to be expecting guests. Lady at the pool was very friendly. No dinner place open Swissotel needs to keep a close eye on this one
I had to leave the room timely although there were few guests in the hotel.
I’ve never written a review like this but feel really strongly that others should be warned against staying in this hotel. I’ve been several times in the last three years but this year the difference has been astounding and we will not be returning. My three main points of complaint are how rundown the hotel is, how poor the food & drink is, and how rude the majority of the staff are. Other more specific complaints: - Breakfast was particularly sub-standard - and I was charged nearly €40 for one person. - Despite booking multiple spa treatments six weeks in advance (to a total cost of over €600), I was told on arrival that the spa was no longer open during the week and that there was likely no record of the bookings. It took over 24 hours for anyone to reply to me about this, despite asking at reception several times during that time. - I messaged the hotel via WhatsApp (as I was encouraged to do when booking) to inform them we were staying to celebrate my husband’s birthday. I was offered cava on arrival as a gesture but this did not happen. - The lifts were broken which made my stay (I am heavily pregnant) difficult. When we were shown to our room, no one offered to carry my bags despite the stairs and my obvious bump. - Empty mini bar despite this being listed as an amenity when booking. - No conditioner (fairly standard to expect this at a hotel) - The drain in the bath was blocked which meant the bath filled with water while showering. - I asked reception to book a taxi to take us to town for a dinner reservation, I was assured it was booked but when we came to reception it was not there and it eventually arrived 20 minutes later - after a lot of agitation and rudeness from the man at reception. We were very late for dinner. When I emailed the hotel to share my complaints, their response was to accuse me of being malicious and inaccurate. This feels particularly worrying when the complaints concern the wellbeing of a pregnant woman.
La tranquilidad
El baño de la habitación
Aardig personeel, mooi zwembad
Het is wat donker en gedateerd> Mag wel wat TLC. Was erg rustig wellicht dat het in hoogseizoen er beter uit ziet. Geen 5g alleen openbare WIFI.
Heerlijk ontbijt, ruime keuze vooral, en vers. Personeel vriendelijk, en behulpzaam. Balkon/terras heel fijn, met uitzicht op tuin. Zwembad prima, en genoeg ligbedjes. Heerlijke virgin mojito!
Keuken bij zwembad niet altijd open, voor kleine versnapering.
Desayuno muy bueno, solo eché en falta algo más caliente. Piscina fenomenal, con acceso desde la habitación.
Manque d’isolation un peut bruyant le personnel du restaurant (petit déjeuner)qui parle fort sous les terrasses
Sfeer kamers tuin/zwembad
La habitación enorme, el desayuno muy bueno, el jardín espectacular.
Algún vecino desconsiderado que daba golpes antes de las 8 de la mañana
Beautiful building and interior which was well furnished and looked after. Gardens and ground well kept. Reception staff were lovely; the young girls ran around all day and night staff very friendly and helpful.
Swimming pool dirty and not cleaned once during our stay plus a green ring around the edge which was very off putting so none of us really wanted to venture in. Despite about 20 sun beds there were only about 6 cushions, all in a poor state and three of which were disgusting. Towels left out overnight and into next day and side tables not wiped. No toilet paper in the pool toilet mid morning and no soap in the reception toilet. Our bedroom was lovely and very spacious but painted a sludge brown meaning light had to be on all day. The same in the entrance where the long length mirror was. Man running pool bar quite surly and unhelpful; when asked if we could order lunch he told us he was finishing his coffee. And then we asked where it was he said he had to lay the tables despite no one else being around. In the end we were served at 2:15!!
Unfortunately there were more negatives than positives. Positives: Building and grounds were lovely and well kept with some beautiful ornaments. Young girls on reception were very helpful despite a slight lack of English and they worked very hard. The night reception staff spoke better English and were also very helpful and friendly. Despite the negatives of our room our friends had a lovely and bright room and balcony. Negatives: Swimming pool dirty and not cleaned once during our stay plus a green ring around the edge which was very off putting so none of us really wanted to venture in. Despite about 20 sun beds there were only about 6 cushions, all in a poor state and three of which were disgusting. Towels left out overnight and into next day and side tables not wiped. No toilet paper in the pool toilet mid morning and no soap in the reception toilet. Our bedroom was lovely and very spacious but painted a sludge brown meaning light had to be on all day. The same in the entrance where the long length mirror was. Man running pool bar quite surly and unhelpful; when asked if we could order lunch he told us he was finishing his coffee. And then we asked where it was he said he had to lay all the tables despite no one else being around. In the end we were served at 2:15!!
our room was great - huge bed, walk in shower and nice balcony. There is oversized furniture around the hotel and it looks really great but it's not all very well kept. The staff were really nice, just a bit slow. The pool looks lovely but there is a green rim around it, lots of flies and dead worms so we didn't use it which is such a shame. Great having no children around! Lovely restaurant just down the hill (10 minute walk). This hotel has the potential to be really nice.
The pool, as mentioned above. Again, it could be absolutely beautiful. I would really have liked to have more water in the room and maybe water dispensers around the hotel/pool. I had to go water hunting! The staff were so nice but so slow mostly because they were covering different areas of the hotel. It's out of town a bit but Moraira is a 30 minute walk, downhill so not the end of the world. Some of the rooms were dark but ours was great.
La zona de piscina y la calma que hay en ese hotel.
Nada!
Zwembad en ligstoelen, sfeer Indonesië
Ontbijt en avond eten is mogelijk, maar is erg stil in het hotel. We hebben daarom gekozen om buiten de deur te ontbijten. Hotel ligt op een berg. Je moet dus altijd met de auto naar het strand.
Great and peaceful location, great building, gardens and pool.
Ubicación, tranquilidad, confortabilidad
Algo excesivo en precio para lo que realmente ofrece.
La piscina
El desayuno
Las instalaciones y el entorno es sin duda lo mejor del hotel. Perfecto para descansar y desconectar.
Un hotel de estas características debería tener un servicio de restuarante mejor. Comimos allí, y estaba todo muy bueno, pero tardaban mucho en servir los platos, y muchas veces no había nadie para atender a los clientes. Un hotel así no debe tener estos fallos.
La zona
El desayuno pésimo, es vergonzoso
Es bonito pese a que pequeño
No me dieron solución en cuanto al funcionamiento del aire acondicionado. Tuve que reclamarlo 4 veces y la solución en lugar de cambiarme de habitación o reparar el aire, fue poner un split que hacía mucho ruido. Aparte la TV tampoco funcionaba y nadie vino a mirarla…
Leuk hotel. Prima kamer en prima bedden. Zeer vriendelijk en behulpzaam personeel
Alles was goed
Las instalaciones
Hemos estado alojados varias veces , y está la peor , el restaurante de baja calidad , no había mando de la televisión en la habitación , parece inverosímil que en un hotel de estas características no sepan solucionar un problema así , o cuando se revisa una habitación ver las faltas
Stylish hotel. Good room and bathroom size, supersize bed, outside terrace. Peaceful lush gardens. Contemporary style, parking. Poolside bar. Plenty of sunbeds
Cocktails a bit expensive. Only inside seating for dinner. Menu had some strange choices and dishes featured style over content. Pool unheated
Zona exterior de piscina espectacular para relajarse.
The hotel was beautiful the pool area was amazing
Gradina
Micul -dejun sărac.
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What guests love
Areas to consider
Cleanliness
8.2/10Some reports of cleanliness issues, such as pubic hair in the bathroom.
Service
9.2/10Staff were friendly, but there were instances of dismissiveness regarding service issues.
Location
9.7/10Described as nice and peaceful, contributing positively to the overall stay.
Room Quality
9.7/10Rooms were described as clean, comfortable, and offering lovely views.
Amenities
7.7/10Spa was closed for maintenance, leading to disappointment; however, there were positive comments about the overall offerings.
Value for Money
8.7/10Generally seen as a good value, though some felt it was too expensive for the season.
Food and Beverage
7.2/10Many complaints about the breakfast menu and lack of availability of items.
Overall Experience
9.2/10Overall positive experiences despite some challenges mentioned in reviews.
Surrounded by green countryside, this adults-only hotel blends luxury with tranquil nature near Moraira.
Rooms boast elegant, rustic decor with multiple suites featuring garden or pool views and upscale touches.
Explore traditional and avant-garde dishes crafted from fresh market ingredients at the on-site restaurant.