Canvas by Mitsis Family Village

Super für Familien, tolle Pool-Auswahl, praktischer Beach-Hopper in regelmäßigen Abständen, große Zimmer

Bella struttura, ottimo servizio

Great location if you enjoy being outside the village center. The staff is friendly and helpful. The rooms are clean and the daily cleaning is smooth. When booking, there was no information that not all rooms with a shared pool are at pool level but access to the pool is via a ladder. The hotel in general and the rooms were in need of an update. No ala carte restaurants and the staff seemed overworked at times. The main restaurant offers surprisingly little Greek food. The pools (including the seared ones) are only open from 10 am to 6 pm. A hassle-free vacation if a few cosmetic flaws don't bother you.

Hotel bom , excelente atendimento, comida boa porém repetitiva, localização boa, quartos limpos precisam de uma revitalização mas está ok.

Fantastic location with range of facilities. Good transport options to explore Kos.

Tutto molto buono, cibo buono, pulizia ottima, bella struttura e personale molto gentile e disponibile. Ottimi servizi inclusi nell’all inclusive

Wow what an amazing place to stay lovely view of the coast and access to the beach. We stayed here with our family with 2 young children lots for them and us to do! The food was excellent with so many choices and changes every day. The staff are excellent made you feel really welcome and helped us out with the pram. I would say maybe just have some ramps for prams to rooms but we didn’t mind lifting it up the few steps we had to. All in all this was an amazing stay and we will definitely be back!

Beautiful property, comfortable rooms, outside area spacious and tidy

Etwas in die Jahre gekommenes Hotel (Zimmer Restaurant), größtenteils super freundliches und herzliches Personal. Pool und Strandbereich sehr schön. Nicht viel zu tun in der unmittelbaren Umgebung. Für einen entspannten Urlaub aber nicht dramatisch. Wir haben es alles in allem sehr genossen.

Excellent sharing pool! Great reception staff! Julianos on pool bar lovely, frequent beach hopper, food ok not as good as it used to be, I have found this hotel has changed quite a bit since I last came , mitsis need to revert back to how they once was !!

Solid 3 Star property. Food needs to improved.

Chambre spacieuse, propre mais mériterai une finition plus soignée et un rafraîchissement correct de la salle de bain, dommage qu'il ait encore des rideau de douche (niveau hygiène moyen). Matelas pas top. Personnel correct mais parle majoritairement anglais même à la réception. Petit buffet pas varié mais bonne cuisine. La salle du restaurant est trop petite par rapport au nombre de vacanciers.

The staff was extremely friendly, from the front desk, to the restaurant, to the bars, to the room attendents. All were amazing. The rooms were clean and view was exceptional. However, could use some updating.

immer wieder gern.

Pros - Very friendly, helpful staff - Private beach with shuttle - Always seemed to be sun lounger availability - Crepes were yum and available till late - Water slides and inflatable water park on beach (15 euro for day) hit with kids - Clean, eco friendly, hand sanitisers around - Small games room (chargeable) - I enjoyed the food Cons - Smallest Mitsis (of four) I've visited - really only 1 main freshwater, outdoor pool for everyone, one indoor restaurant and less selection of foods/bookable restaurants - Room only had view of brick wall from balcony door - Not enough information given at check-in - no map, details of meal times, access to facilities in other nearby hotels, how to get beach towels, wifi access - had to ask for this basic info everytime - Nothing in mini bar unless you happened to be around when delivery happened in the morning - Have to reserve gym use in another hotel - One restaurant staff a bit grumpy when he delivered the wrong order and insisted he hadn't and then objected to us taking clean forks from a nearby, made-up table without asking him first; he was likely to be very tired as we arrived late towards end of his shift -Animation team not very visible or engaging for kids, not a lot for teens to do - Long walk up steep hill to hotel if you miss shuttle or it doesn't turn up at time expected!

Staff were super friendly and nothing was too much trouble. It was a very laid back a relaxing stay and just what we were hoping for. Just stunning!

Das Hotel ist sehr bemüht alle Wünsche der Gäste zu erfüllen! Kann man nur empfehlen 👍

Lovely 4 star accommodation with excellent all inclusive food. Some of the pools are salt water so be prepared. Fab little water park on site and the majority of staff were truly excellent.

Told a day before arrival that the hotel would be opening, so we I’ll be staying in the Blue Domes hotel. Not a huge issue, but upon arrival, was told that we wouldn’t be staying in the blue domes, we were going to the Norida! Furthermore, the room type we’d booked wasn’t available (we booked a pool room), so ended up staying in the blue domes, but in a lesser room. Put simply, the hotel had blatantly over-booked and were desperately trying to make it work. On one hand, I get it, but it’s not really the time to start playing around with occupancy levels etc. Service not great, but the staff worked hard within very difficult conditions (masks in 30+ degree heat is not something that’s ever going to be easy). Ended up moving to the Norida on day 3 of the holiday, accepting a drop in quality for an increase in space and service. Overall, we had a good holiday, but it was more about what we made of it, than the hotel itself. Visually, the hotel was beautiful (mountainous backdrop, sea views from pretty much everywhere), but lacked some of the little touches Couple of points to note: - Blue dome pools are saltwater - our kids really struggled with this - post covid all inclusive is very different! No serving yourself (for obvious reasons), but this does have a knock on effect on wait times etc. - the beach is lovely, but make sure you bring aqua shoes! - book the a la carte way in advance! - 5* in Greece would likely not stack up against other standards worldwide.

Es war einfach Spitze. Eine unglaubliche Atmosphäre. Jederzeit wieder. Und der Flughafen ist sehr bequem zu erreichen.

Very pleasant hotel, facilities perfect for a relaxing and enjoyable holiday, will be back

super nettes Personal, Essen in Büffetforn sehr gut, schöner Stand, gepflegte Anlage, sehr schöner Pool grosse Zimmer, die in die Jahre gekommen sind, sehr guter Kiosk am Strand mit Hamburger, die frisch zubereitet werden, Pita Gyros, Pizza, gekühlte Getrände, alles bestens

Schönes Familien Hotel mit unschlagbarem Preis Leistungs Verhältnis. Wer noch gehobener Wohnen möchte sollte sich das Blue Dome in der gleichen Anlage leisten das ist unfassbar schön.

ΟΛΑ ΗΤΑΝ ΤΕΛΕΙΑ

Die Aussicht vom Hotel aus ist überwältigend, da das Hotel hoch gelegen ist und man Aussicht hat auf das offene Meer sowie Strände und Berge. Das Personal war sehr freundlich und zuvorkommend so dass man sich gleich wohl fühlte. Kleine Mängel gibt es am Buffet, da einige Sachen nicht angeschrieben sind und man somit nicht immer weiss um was für ein Essen es sich handelt. Weitere Kritik betrifft die Toilette in der Lobby, da es nur je eine Frauen- sowie Männertoilette gibt und es häufig besetzt ist und man dann schön warten kann, ausser man entscheidet sich ins Zimmer zu gehen. Im Grossen und ganzen war das Hotel super!

Struttura vecchia con pochi spazi. Bella la camera. Dovrebbero chiarire la questione stelle c’è un po’ di confusione.

The resort is very good food excellent and staff lovely. We had a mixed age group and everyone had an enjoyable stay. The hotel has its own beach which was a bonus. There never feels like there is a crowd and if you have small children they have a very good in house entertainment team and good live music most nights of the week. There is gated security as you enter the resort which was reassuring. We traveled by bus to Kardamena and KOS town which was easy and drops you at your hotel doorstep. There is a train and trailer service that will take you from the hotel to the beach as well if you have children, baggage etc which was excellent and runs every 15 mins. We would highly recommend the masonette with swim up.

The views were amazing. Didnt like that the pools were salt water

Good points great food and entertainment and very clean. Bad points Cleaning staff took very sentimental soft toy to laundry in bed linen - ruined 2 whole days of our holiday and no apology at all - made to feel I was hastling staff to ask them to look for it when it wasnt my fault. Finally turned up washed although I had stressed it will ruin it to wash it. it seems it happens a lot so would be an idea to either ensure cleaning staff take more care or put notices in the rooms to remove any soft toys from beds

Would be nice to charge phones in rooms when u leave with the key. Power shuts off when u take the key.

Déçu par cet hôtel, état général moyen chambre très vieillotte, échelles dans les piscines très moches, vue de la chambre sur les climatiseurs des chambres de devant. En ce qui concerne les repas, certe il y a le choix mais j'ai vraiment eu l'impression d'être retournée à la cantine du lycée, de plus la salle est petite et très bruyante. Hotel à flanc de montagne, alors attention ça grimpe. À mon avis ne mérite pas les 4 étoiles. Par contre personnel au restaurant sympathique.

Everything was perfect. Never met such kind friendly staff , couldn’t do enough for you

The family village is just that. It is set on the hillside overlooking and at the end of the long beach road to the little town of Kardamena and provides all a young family could want, even with the grandparents along. Everything about it is excellent - accommodation, facilities, food and refreshments. The staff are all first rate and clearly there is a family atmosphere. They cope very well with the different nationalities of the very many guests. I visited alone ahead of the main school holidays to relax and enjoy the weather and was able to do just that and was made to feel welcome and not out of place.

We stayed for a week in May 2019. Overall had a really good time. This is a good all inclusive hotel which tries ever so hard to keep you happy. There were a couple of really good things - they restocked your bar with free drinks every 2 days and the pedalos on the beach were free to use. The rooms were kept very clean and tidied every day. Service was on the whole very good although getting a drink at mealtimes can be hard - I would suggest a small tip early on in your stay. Hotel pool is good although we preferred the beach - some great food at the beach as part of the all inclusive. Overall the food was ok but we became a bit tired of it by the end of a weeks stay. One thing to note the hotel is set on a hill and is about an hours walk to Kardemena. There is nothing else around other than other Mitsis hotels. Overall however I would recommend the hotel

Nonostante l'hotel abbia bisogno di un lifting, lo staff della reception e del ristorante cosi' come gli animatori hanno reso le nostre vacanze piacevolissime e indimenticabili! Grazie anche all'Hotel Manager che, appena possibile, ci ha dato la possibilita' di soggiornare per due notti in una stanza con accesso diretto alla piscina :-)!!! Efrkaristo poli!

The staff at the hotel were excellent and every one of them was so helpful. The pool areas did not feel too crowded as there are so many pools dotted around the complex. The rooms were very clean. There was plenty of choice of food to eat for everyone. The only negative would be the amount of hills and stairs to climb which are not ideal with a pram or someone with reduced mobility. A slope from the restaurant/reception area down to the main pool would be a good addition to the complex.

Great holiday place to stay, lovely staff, nice size rooms cleaned daily, many pools for choice & good variety of food & drink choices

Staff were amazing. Few little blips with my room but these were promptly resolved. Resort is on a steep hill so wear flats - good exercise after eating all the great food!

Dans votre brovhure il est inscrit que c est un 5 etoiles quand nlus sommes arive nous avons constaté que c etait un 4 etoiles . Pour la nouriture les plats ne sont pas noté donc on.ne sait pas ce qu on.mange la salle de bain etait vetuste , Vous dites ausdi qu in y a 3 restzurants alors qu il n y a qu une salle de redtauration et pas asdez grande je trouve . Personne ne parle uminimum français pour les escursions personne pour nous aider . La plage etait vetuste aussi . Je suis decue de cet hotel a part l equipe d annimation qui est au top . Nous avons du payer un suppléments pour pouvoir redtet rn chzmbre et avons du changer de chambre . Je note cet hotel 2

Helt underbart hotell med underbar personal. Supergod mat.

Great stay beach really good food and drink as expected in all inclusive

Residence pazzesco con accesso diretto al mare, personale sempre sorridente e cordiale, veramente il top!

A fantastic experience, a high quality all inclusive experience, food was lovely with plenty of choice, kids loved the Crepe station and ice creams, water park on the site and a great beach, room was of top quality and mini bar stocked up regular, staff were very friendly and went our way to help with what you wanted. Would certainly return

Schöne Lage, Zimmereinrichtung total veraltet, Bad geht gar nicht, Essenssituation katastrophal... Speisesaal hat Kantinenatmosphäre, die Gäste werden in Massen abgefertigt, dementsprechend ist die Lautstärke und die Drängelei am Buffet, Speisesaal außerdem total überklimatisiert... Aber: das Hotelpersonal reißt es heraus, wirklich alle sehr freundlich und kinderlieb

Where do I start with rating this hotel, well wonderful sums it up, of course cleanliness, food, comfort, close to beach, pools, staff, complex itself is amazing. Big thanks to all the girls on reception for our amazing room choice. Thank you Maria, Stella, Irene. X

Das Hotel ist einfach perfekt, das Personal, der Service-egal ob am Strand oder am Pool, an der Bar oder im Speisesaal-ist überaus zuvorkommend und extrem hilfsbereit! Die Zimmer sehr groß und sauber, auch hier das Reinigungspersonal sehr freundlich! Das Esssn sehr gut, große Auswahl am Buffet! An diesem Hotel gibts es wirklich nichts auszusetzen! Perfekter geht es nicht mehr!

Låg utanför samhället så vi kände oss låsta till anläggningen. Fruktansvärt dålig akustik, med en skränig och högljudd matsal. Okej mat.

The hotel as described is a Family hotel, so be prepared for a lot of kids running around. We booked the hotel for one night, as stop gap whilst we waited for our flight the next morning. The hotel bedrooms are a little tired and could do with updating. However the staff / service and food was excellent for a budget "all inclusive".

Super!!!! Trop bien

fantastic,food great,entertainment great

This resort is an unbeatable value. It may not have the expansive list of amenities and restaurants that more expensive resorts offer, but it has everything you need for an enjoyable stay.

Nice hotel with good all inclusive package. Food was very good. Puddings excellent and a good choice of drinks including cocktails available. Had room with shared pool on top floor with a ladder to climb down into the pool which was nice. Room was clean and spacious.

Absolutely brilliant holiday. Everything was as we liked it. From the hotel, staff, food and cleanliness, everything was perfect. Thank you Mitsis

What a lovely stay we had! The staff were wonderful, so helpful and friendly and nothing was too much trouble. We were all inclusive and what fantastic value for money it was! The mealtimes were very busy but the staff worked very hard to keep a full menu readily available, however some guests mainly from Eastern Europe were quite arrogant and rude which was disrespectful to the staff who worked so hard. We heard a small number of complaints about the food being the same every day but there was such a large variety of food on offer from salad, meat, fish, fresh fruit, breads and a huge variety of desserts and along with the numerous types of cocktails, drinks and ice creams etc included in the price we could find no cause for complaint at all. excellent value for money!

My wife and I enjoyed a week long break at the Family Village, we found it quite relaxing, all the staff were extremely helpful and polite, Juliano was probably one of the best barmans I ever saw, fast service no matter what drink the residents asked , the food was plentiful and varied and the Pizza man was incredible with his vast repertoire of toppings , all delicious naturally , the services were also good and Fitos the beach shuttle driver kept us entertained with his singing and music whenever .we needed his services.The rooms were quite large although not too modern were very functional and were cleaned daily, also we found the place to be very quiet .We used the beach daily and there are 2 bars with all the drinks one can want and hot snacks ,cakes and filled rolls provided, the bar staff was very friendly and polite and they would go round to the holidaymakers informing them about the special daily cocktail , the ladies at the reception were incredibly nice and professional , always smiling, We were sorry to go, hopefully we will go again sometimes .

The Family Village resort is situated high above its family members within the Mitsis Resort; they include, Norida Beach, Summer Palace and the jewel, Blue Domes. Having walked through all the Mitsis Village hotels the first impression is that the Family Village is truly the poor relation. Reception was most welcoming and helpful throughout our stay. Our room boasted a seaview which was lovely. It was airy and was cleaned very well daily when fresh towels were provided The whole resort is sprawled over the side of a fairly steep hill so if you have difficulty walking or have young children I recommend that you request a room nearer the restaurant. The restaurant was ok and the staff were most attentive. The standard and variety of cold buffet was good however, the hot plate was rather bland. The main pool was salt water cleaned each day but still in need of a deep clean. The edge of pool was deeply stained with grease and grime.The beach was lovely and clean, sunbeds and umbrellas in abundance; with ample refreshment. A wide variety of Water Sports on hand pedalos and canoes free, transport to and from the beach. Taxis to the hotel from the Airport cost 22 Euro,. Animation Team was rather poor however it was only a token effort because it does not get into full swing until July.

The staff the food the choice,Fanstastic and you get your own sunbed