Sheraton Zhongshan Hotel

Convenient location for me to meet my friends for dinner which was walking distance away from the hotel.

Everything is great

River view, spacious room

A bit dated (even though it has been refurbished and is ok)

早餐非常好。

無

An older hotel but clean. Starbucks on the foyer was a bonus

Trying to get a drink in the lobby bar wasn't easy

地點超棒，河景漂亮，衹是早餐質素稍遜

房間很大地點也不錯，到步行街走路5分鐘路程。

熱水水量很小也不熱，設備使過的痕跡明顯。可能是有親子房小還很多，吃早餐時很吵。

Good location and large tasteful rooms.

Breakfast is very monotonous, mostly Chinese and barely any Western food.

Locatie, comfort en ontbijtbuffet

De ontbijtzaal was bij grote drukte heel gehorig

布梳化有点漬

The service and food quality in the hotel are exceptional.

舒適

地點不太方便

出張なので十分だと思います。ジムのマシンがもう少し手入れできていたらもうちょっと良いと思いました。

Very nice buffet breakfast, hotel location is good, near very near to walking street and river park

Little bit old and insufficient working staff, obviously in lobby

Near plenty of restaurants and shops short walk away

Breakfast not included in price

Very friendly staff

如能提供歐標充電器將顯著提升住宿體驗，讓旅客倍感貼心，有效增加再入住意願

Very Comfortable and good location

Nothing

Always a good stay, staff are friendly and always remember me from previous visits. Impressed by how the retain there staff👍

Very comfortable, big room nicely furnished. Really helpful staff & delicious breakfast with variety of food choice.

The chinese restaurant is fabulous , the manager Ms Yan she is proficient and very patient to help us order the delicious foods 😋 The pillow and the view from level super good

There's not much to explore

泊車指引不清晰、房間有少少地方未打掃清潔，梳化椅上有乾了的飯粒、房間外時不時有噪音，包括半夜。 應該可以做得更好。

Room is spacious, clean and quiet. Staff are polite. Huge selection of food for breakfast.

The room is big & nice.

Location should is fine, but lots of construction was in process around the shopping area making it a less enjoyable experience.

This is the worst experience I have had staying in a Sheraton Hotel. I booked my room for three adults, including breakfast, with the understanding that appropriate sleeping arrangements would be provided. But when I checked in, the reception manager told me that it was a double-bed room only and that if an extra bed was needed, I needed to pay. I said then what was the point of booking a room for three persons and he said it was for breakfast reservation only. He said, from his point of view, there is nothing wrong with Sheraton because the booking was conducted via a third-party website, i.e. Hotels.com. I told him it was not a matter of paying extra money for the additional bed but being a manager, he needed to solve the problem to satisfy the customer's need and not simply say the hotel did nothing wrong. I paid for the extra bed but I told him this RMB233 extra will prevent a loyal Sheraton Hotel customer from booking this hotel anymore. I have now black-listed this hotel and I hope your website takes a look into this matter and improves, like showing an option to add an extra bed should the booking be for three adults and an additional facility pack is needed. If Sheraton's management training is like this, I am very disappointed.

Old hotel

The room was huge and the river view was brilliant. We had meals in the Chinese restaurant on the second floor and the breakfast buffet and both were nice and good value. The staff were very friendly and helpful especially Dave Lin 林冠權. Dave showed us the places of interests around the area. My mom is in her 80's and she is 中山石岐人。She lived here when she was 5 years old and she was very pleased to ve back seeibf all the developments. Dave also helped us on luggages and transport on our way out. Thanks to his hospitality and we enjoyed the stay very much.

Nothing

I like the property location as it's very convenient for shopping. It is in a quiet area and has a beautiful view over the river. But the service is only on an average.

Always a big fan of Sheraton but the Zhongshan one is a huge let-down. Well, location is unbeatable with a nice waterfront view. Room is spacious. Management, however, is quite a mess. Arrived at 4pm and was told room is not ready. Housekeeping is clumsy and careless. Bellboy left our luggage in lobby and did not send them to room until we called front desk. While the front desk lady was helpful, the hotel is clearly overwhelmed with tour groups. The whole place is chaotic with people at every corner of lobby. I am afraid there are way better options nearby.

Lovely room with a great view. Friendly reception with a free upgrade! Great location by the river. Good for walking about. Interesting Art Museum very close by featuring architecture and design.

location is good

Boris Wei of the Club Lounge was exceedingly helpfu in solving issues at the Business Center. He was patient and cheerful throughout the more than an hour of helping us resolve issues which we urgently required. He was polite and serve us with a smile and was professional in doing in job at the lounge. We appreciate what Boris and his other colleague did for us. Thank you to Boris and his team for their kind assistance. We had a great stay at the Sheraton Zhongshan!

hotel sembra in una fase di dismissione ,, servizi scarsissimi , prima colazione cinese discreta struttura vecchia e con necessita di ristrutturazione posizione strategica

早餐一般，選擇不多

.

Location

Size: Room size is good. Location: By the river, with a lot of shops and restaurants nearby. Gym: Very spacious. Regret not using it. Breakfast: With good range of choice though not top notch.

Pool is quite small.

quiet plus good staff

should install new TV and sound system a good bathrobe is also important for guest . thanks

預備好所有東西前來假期，包括游泳用品！ 到達後只有喺桌面上有個字條寫上 泳池保養！ 後來經理房間升級，升級到套房 但是洗衣機就在浴室內的浴缸旁邊！ 以後唔會再去！ 一間五星級嘅酒店，可以差到咁 另外平台亦都冇通知電郵或者資訊給我 我購買的時候明明是游泳池使用到最後沒有！

It was our first trip to Sheraton Zhongshan Hotel and the hotel stay made it even better. The rooms were clean and came with an excellent view. Their staff were very friendly, always ready to help and answer all queries politely especially Yuki at the Front Desk and Pear at the Cafe were the best, they always looking out for us. Will return as we really like the location. Thank you for making our stay so pleasant.

地點優越. 面對河景、十分美麗. 早餐豐富. 房間舒適、洗手間 浴室寬大⋯⋯物超所值

the room smelt of mold

The location is great, right next to the river and park with an astonishing view of the city from the hotel. The facilities are clean and staff are very friendly and helpful. Highly recommend!!

ms. Liu Lavi and Concierge Jerry Chan are outstanding, friendly and really service minded hotel employees. The location is top The friendliness of the staff is very good. Its a clean and very nice business and leasure hotel in the center of Zhongshan The park and the main street with shops and sights around the corner Deserves every compliment Nice hotel Not expensive See you definitely again

Good location and very friendly staff

The room smelled of dump and it was not nice, breakfast could be improved, nad choice of restaurants

Good standard, nice breakfast. Polite and attentive staff

隔音差

The view on the park is amazing. The staff is nice.

No Q-tips

This is our second time to stay at Sheraton Zhong Shan. We met concierge Dave Lin and Jacky, They provided excellent service and greeted us proactively. Also, we met Front Desk Jennifer, she knows what we need and provided efficient service. I am sure that we will come back again and hope we can meet them again.

the chinese meat bun (cha shiu bao) taste poor the chicken sausage supposed to have qq taste but the one i had is very soft taste

the staff at the front desk should hand over our id after finish check in instead they put it into the key envelope and it end up that i return the whole envelope to them the next morning and they did not check it and i left and i found i lost my id upon i check in at the next hotel it reminded me i left my id at this hotel when i check out. they did called and email me but i forget to check it out. i admitted this is part of my problem but the hotel staff can do it better, they should make sure they hand over the id personally to the client instead of put it into the key envelope.

THE MATRESS IS LESS OF COMFORT MAYBE IS TOO LONG TIME OLD TO USE IF COMPARE WITH HILTON HAMPTON BED ,ITS QUITE POOR.

On the whole, the room is very clean and without smell of cigarette smoke. The cleanliness of this hotel is the Sheraton standard. Breakfast buffet was better than I expected, lots of choices, both western and Chinese food . The only problem we have was when we were checking in, we were given a not yet finished cleanup room. So, we need to move to another room. We are a group of 10, and upon the day we need to check out, we need to the extension, and the hotel was generous enough to accommodate this week.

房間大堂整體乾淨清潔，停車服務員都很有禮貌，唯獨是早餐餐廳安排有點混亂，不是服務員的問題是整體客人管理上出現混亂 希望下次服務員可以為客人安排座位

This hotel very makes me feel like at home the moment I step into the hotel. Concierge Jacky Quan give me a warm welcome and the front desk staff checks me in efficiently! Room is big n nice. The club level breakfast is excellent and with a river view ! I m a Marriott titanium member. I always stay at this hotel when I visit !

Breakfast ok. Prefer more lical cantonese food as we had noticed the majority of guests are Chinese. The location being close to the tourist old town and Chi River is a big plus.

Overall very good hotel .4.5 stars

I really like the location easy to shopping and restaurants. Hotel room is very spacious and looking out the park and river view day and night are beautiful. Customer services are very friendly and helpful, especially staffs Jennifer Li and Jacky Quan are very friendly and helpful while I stayed in the hotel.

All staff are friendly, good location

Breakfast not that much to choose from, food cold sometimes

Although an order hotel but well maintained with great upgrade for Platinum member to one bedroom suite Surprised with in room dehumidifier and an in room electronic cloth cleaner!!! It worked very well to freshing up clothes while traveling. Executive Lounge needs better food offerings not as good as previous visits

Modern hotel in great location. Well priced

Convenient, comfortable bed

Power outage

The mattress was very comfortable that gave me very good night sleep.

Love the view of the river and the park. Location is centered and nice for walks nearby. Reception helped with booking taxis which is very helpful!

Somehow there often seems to be a problem with retrieving booking records at the reception through booking.com. I've stayed here a few times and it has been the same issue... so checking-in took a little while.