Swiss-Belhotel Ambon

Personeel erg aardig en behulpzaam, erg goed ontbijt

Geen fan van vloerbedekking en voor het diner was er vaak iets niet, zodat je iets anders moest bestellen.

Het pasje van de lift deed het heel vaak niet.

Nothing, really.

Food was quite poor. Service was also poor. Hotel seems rather run down. Still, I don't know if there are many other options in Ambon.

Чудовий готель ! Надзвичайно смачні сніданки , величезний вибір їжі! Зручні ліжка.

Prachtig Hotel Wat een luxe

Echt helemaal niets

De plek fantastisch. Tegenover een park. Niet te druk. Loopafstand v centrum. Vriendelijk personeel

Er wordt in de bar gerookt. Dat is in Nederland niet meer gewoon. Jammer maar ‘s lands wijs…

Clean, nice Suite. A delicious welcome cakes. A good location

Carpets ate an old style. Time to rwplace it with otherkyo82²22³0

This property is clean, staff are very accommodating and helpful. Front desk helped us get an Ap for taxi which turned out to be a 4 hour drive to see interesting parts of Ambon & area beaches. We treated the driver to a wonderful lunch at a nice place and his fare was only $35 for the four hours. Memorable experience.

The roof top bar, Sky Bar was lovely. While it was nice to have cocktail, they were overpriced.

Nice for Situation, because all area cery good condition. Everytime always good clraning all. Thanks you for all coorporation about prevition.

De kamer en badkamer waren niet schoon !!!Heel slecht internet. Deed meer niet dan wel .

Rooftop Restaurant

Essen gut, Lage tipptopp. Gute Schallisolation gegen aussen.

Gänge / Teppiche riechen muffig / abgestandener Rauch. Zimmerkarte = Liftfreigabe musste alle 2 Tage nachmagnetisiert werden, Lift ist sehr empfindlich / launisch auf die Einschubgeschwindigkeit

This was our first time visiting Ambon, and I traveled with a group of five friends. We chose Swiss-Belhotel Ambon because we trust hotel chains to meet a certain standard—and it truly lived up to our expectations. We booked directly through the Swiss-Belhotel app and were grateful to get a new member discount, which made our stay even better. We reserved three rooms in total. Even before arriving in Ambon, we were already impressed. Ms. Deby, the GRO of Swiss-Belhotel Ambon, reached out to us and provided exceptional service. She consistently checked in on us before departure and upon arrival, ensuring everything went smoothly and asking if there was anything she could assist with. Her attention to detail and care really stood out. Upon arrival at the hotel, we would also like to give special thanks to the General Manager, Ms. Dini (Cluster SM), and of course Ms. Deby for arranging such a warm welcome for our group. We truly felt appreciated. While chatting with the management team, we enjoyed a delicious welcome drink—made from a mix of gandaria fruit (and another ingredient I unfortunately forgot). It was incredibly refreshing and highly recommended! When we entered our rooms, we were pleasantly surprised to find that they had been upgraded—thank you so much to the team for this thoughtful gesture. While the hotel itself is a bit older, everything in the room functioned very well. The air conditioning worked perfectly, the cleanliness was excellent, and the beds were very comfortable throughout our stay. The amenities provided were also of good quality. We also appreciated the noise level—it was pleasantly quiet, allowing us to rest well after our busy days. Another plus point is the hotel’s location, which is very convenient. There are plenty of food options and souvenir shops nearby, making it easy for us to explore and pick up local treats. The hotel also has a rooftop bar (apologies, I forgot the name), which is quite cozy and worth a visit. The prices are reasonable and still very affordable. Due to our tight schedule while in Ambon, we unfortunately didn’t have time to try the breakfast. Hopefully, we can experience it on our next visit. Once again, thank you to the entire Swiss-Belhotel Ambon team for the warm hospitality. We truly appreciated it!

Bepaalde personeel was lief

Schoonmaak

Bed was oké

Geen internet tv wat niet werkt 2 wk aangegeven. Elkdag vragen naar Handoeken als we al liggen te slp komen ze pas brengen. kamer worden niet schoongemaakt alleen bed opgemaakt. Voor dit hotel is het slechte service en voor het geld dat je daar zit. Eten kan beter dingen waren er niet als je wat wil bestellen. Personeel skybar was heel lief. Debby bij de receptie deed heel veel voor ons. Onze zoon had ook een kamer lag een welkoms cake we zaten daar 2 wk en de cake stond er nog toen we wegingen dat is dan 2 wk.

Having just checked into this hotel, I want to posted this while everything is fresh in my memory. Walking off the elevator, the lobby reeks of heavy smoke. The front desk was chaos, with a lot of staff looking very disorganized. The gentleman in front of me attempting to check in to his prebooked non smoking room was advised his room would be a smoking room. He showed his confirmation that clearly noted a non smoking room. In the middle of speaking to him the clerk came to me & asked for my ID & confirmation. Leaving him unattended & without resolution to his booked non smoking room & without keys. As the clerk ignores him I attempted to connect to the wifi to pull up my confirmation. When the wifi wouldn't connect the clerk asked if he could see my phone. When he couldn't get it to work, then then TURNED OFF my airplane mode without asking. I grabbed my phone as soon as he did this & turned it back off. To no available I received numerous texts as my phone had only been on wifi since arriving to Indonesia 6 days ago. Canadian mobile data roaming rates are horrific. I looked at him & asked him why he would do this & he just stared at me. The whole time, the original gentleman he was helping was standing there unattended to, while several other staff continued to be disorganized & in chaos. I asked to speak to a manager, with no response from the clerk, just looking aimlessly into space. Since he had already turned on my data & it connected, I turned it back on & he took a pic of my reservation. I comment he should assist the other gentleman 1st. The clerk did not. The gentleman that was left unattended, finally asked for any & just his keys. Another clerk stepped in & gave him keys, eith and apology, but he still had a smoking room. I asked again to speak with a manager & the clerk that turned on my data then disappeared in he back for almost 10 mins, coming back out with the printed sign-in form with a room rate other than my booking confirmation. Of anything, he should have discounted my rate for the $26 data charge I am dinged with in Canada because he turned on my data without my permission. This is such a violation of privacy & completely unacceptable. When I questioned the room rate, he had no explanation. I asked again for a manager & was advised he was not there & "might" be back at 7 pm or many in a few days. Upon obtaining my keys, the pleasant young lady that assisted the guest before me, escorted me to my room. The room temperature on entering was 28°C. When I mentioned this she quickly turned on the AC (which is cooling very very slowly). The room is large, but very dated, like something from the 1970's, 1 small towel in the bathroom & no bathmat for the shower or facecloth. Still no wifi & she requested a technician to come assist. That was almost 1 hour ago, so I decided to use my expensive data plan, why things are fresh in my mind, to ensure I post this review. I booked a non smoking room & while it doesn't smell as bad as the lobby, there is a distinct smell of smoke. I stayed at another location in Sorong a few years back & had a completely different experience. That is why I chose this hotel for a quick overnight. This location is clearly a management issue. AVOID AT ALL COST

Hotel in serious need of refurbishment. Mold in bathroom shower, stained carpet with holes, outlets in room did not work, light fixture in clothes closet fell out, and terrible internet.

Good breakfast, good location

Rooms very stuffy and smelt. Carpets were not clean. Several facilities advertised on their website (,eg games room) did not exist. Internet was very slow. The hotel added charges without informing meet in advance.

Zentrale Lage, Room-Service

Sauberkeit ungenügend, Kakerlaken am Frühstückstisch. Licht im Zimmer nicht vollständig dimmbar. Ausreden des Eigentümer, da dieselben Einwände bereits vor 5 Jahren gemacht wurden

Friendly staff, comfy room, centrally located, recommend!

The location is in the middle of Ambon city, gave easy access to go everywhere. The view is definitely golden!

Staff are fantastic, bedrooms are big with nice crisp bed linen, and the roof-top bar is exceptional with its views of Ambon and great choices on both the drinks menu and food menu. Best hotel in Ambon, in my opinion.

The 'fitness centre' was basic and quite sparse. Could start with more than one treadmill and bike, some gym/yoga mats for floor work and free drinking water, then build up with more hand weights (lightest weight was a very bulky pair of 5kg weights) and one or two multi purpose machines. Hotel in general starting to look a bit tired and in need of a freshen up, however, it's clean, comfortable and welcoming and I always look forward to staying there when I'm in Ambon.

Vriendelijke personeel!

Achterstallig onderhoud, de vloerbedekking die onder de vlekken zat. Jammer dat het niet goed wordt bij gehouden.

Hotel is situated in city center. Excellent beds.

We stayed in 3 different hotels at Ambon. Swiss-bel was the least, unfortunately. They are now building a swimmingpool, but also recommendable is the much needed upgrade/renovation of the bathroom. And please replace the carpet (smelly when the aircon is off), so ridiculous in tropical climate. At the time we stayed here, the hotel has some technical issues which made the WiFi connection close to zero in de bedroom.

Nvt

Nvt

Makanan saat breakfast... Banyak variasi dan ada sagu

Lantai kamar mandi jika basah, bisa resiko jatuh.

Kebersihan, kenyamanan, staff nya, makanannya.

Lantai kamar mandi jika basah, bisa resiko jatuh.

de ariconditioning stonk, de handdoeken hadden vlekken en de deurpost was verrot

Personeel was vriendelijk en behulpzaam

De achterstallige onderhoud in de kamers zoals douche koppen die onder de kalk zaten, tapijt in de kamers en hallen niet meer van deze tijd vind het ook erg onhygiënisch, verder ook dat er drank en eten gewoon niet meer voorradig zijn!

De slaapkamers waren prima

De sleutel deed het soms niet in de lift en/of kamer

It was nice to stay in the center of Ambon, close to the market and all interesting places in Ambon.

Grote kamer en skybar

Dat het gedateerd is de inrichting.

De locatie is top! De kamer is echt geniaal, de skybar is echt geweldig

De badkamer was absoluut niet schoon. Ik ga er zelf niet over klagen, maar ik kan me voorstellen dat mensen er wat van vinden

Niets

De centrale ligging is eigenlijk het enige positieve punt, want verder liet dit hotel op alle fronten zwaar te wensen over. Het onderhoud lijkt al jaren achterstallig. De badkamer was ronduit smerig, met schimmel en zichtbaar vuil, en in de rest van de kamer was het helaas niet anders. Het hele hotel oogt gedateerd en verwaarloosd. We voelden ons zo ongemakkelijk dat we dezelfde avond nog onze koffers hebben gepakt en een ander hotel hebben geboekt. En dat terwijl dit hotel voor vier sterren en een bijbehorende prijs gaat, maar het haalt nog geen één ster.

het ligt in de stad en daar is alles mee gezegd

er was tot ‘s nachts vier uur muziek buiten op een doordeweekse nacht en het was een ontzettende herrie waardoor je niet goed kon slapen. In de badkamer zat op veel plekken zwarte schimmel en je kon goed zien dat het gewoon niet goed schoongemaakt werd.. in het slaapgedeelte lag naast mijn bed een afgeknipte teennagel. de badkamer een keertje goed schoonmaken en dan hoger dan ooghoogte dat zou wel heel veel doen en het slaapgedeelte ook.

Het personeel, de centrale ligging en de masseurs

Slechte communicatie tussen personeel waardoor financiële zaken slecht overgedragen werden en mij gevraagd werd dubbel af te rekenen gelukkig betaalde ik alles met mijn card waardoor het makkelijk voor mij was om aan te tonen maar erg vervelend, ook is het hotel erg verouderd, ik boekte een suite meteen bad, maar de badkamer voegen zaten vol met zwarte schimmel, ook lekte het toilet waardoor je na een lange dag terug kwam op de kamer en het zwaar naar plas rook 🤮 verkleurde linnen werden opnieuw gebruikt waardoor het leek alsof het bed opgemaakt was met vuile beddengoed. In hun skybar bieden ze een menu, waar ze meer dan helft niet hebben, terwijl het als “signature” werd aangetoond. Ik raad dit hotel niet aan, En zal er ook niet meer willen verblijven in de toekomst.

Locatie

Key pas deed het vaak niet waardoor we steeds naar de receptie moesten.

Lokatie en de kamer

-

Ontbijt was uitgebreid

Prijs kwaliteit verhouding is goed

Friendly staff

Bit far from airport

Nice and spacious hotel and rooms. Beautiful view and nice sky bar. The breakfast is very nice.

The WiFi is horrible, didn’t work more than half of the time and the staff didn’t provide a solution. Laundry is very expensive and takes longer than expected. We had bed bugs but were provided another room. However, we did have to pay for the laundry ourselves which was very disappointing.

Het personeel

Hotel is erg slecht onderhouden, slechte communicatie onder collega’s waardoor het niet duidelijk was op momenten dat de rekening al betaald was, en is er geprobeerd weer af te rekenen, van te voren gereserveerd ontbijt stond niet klaar op de dag dat ik super vroeg moest vertrekken en er op had gerekend, gelukkig deed ik alles met mijn creditcard, - linnengoed die verkleurd en gevlekt waren werden gebruikt als “schone nieuwe lakens” tijdens houskeeping, ik verbleef in een super deluxe kamer met bad, NIET aan te raden,.. het bad had mankementen, de voegen zijn zwart beschimmeld en het toilet lekte… ik heb constant aan de lijn gehangen om het opgelost te krijgen. Het personeel is super lief en deed graag hun best maar wist vaak ook niet wat ze met het probleem moesten. In the skybar boven was de helft van het menu aan drankjes of hapjes gewoon niet verkrijgbaar- ik raad het hotel absoluut niet aan.

The Swiss Bell is a slightly tired, but very adequate hotel . I recently stayed here two nights. The room was comfy, the TV had a number of western channels, the massage at the spa was great, the restaurant and sky bar tasty, and the staff was wonderful. I would stay here again if and when I am in Ambon.

Twee keer hier verbleven. Eerste keer hadden we een upgrade gekregen naar een grotere kamer, was super! Bij tweede keer kregen we een kamer wat echt heel beschimmeld was, de schimmels zaten in de muren terwijl we met een baby reisde en we waren ook allemaal niet lekker. Gelukkig hebben we een super upgrade gekregen, daar niks op aan te merken. Ook was het ontbijt super!

Dat ene kamer wat beschimmeld was, dat zouden ze niet meer moeten gebruiken. Voor de rest was het goed en fijne ligging

De luxe kamers

Geen

Sehr zentral, super Frühstück nettes Personal

The breakfast was excellent. The pillows and mattress were also very good -- on par with Marriott properties. Given the lack of choices in Ambon, this hotel stands out as being above average. There is a refrigerator in the room and power outlets are fairly numerous. There was an excellent restaurant just 2 blocks from the hotel.

There was a light on in the closet that we couldn't figure out how to turn off. Eventually we realized we could pull the cord out of the light to turn it off. Also, the shower area has mold but, again, being Ambon, it's still a cut above.

Locatie

Vieze oude kamers

Dachterrasse mit Blick über die Bucht von Ambon

schmudelig, und hätte definitiv ein paar Auffrischungen nötig. Teppich mit Brandlöchern. Zimmer hat nach Rauch gerochen auch wenn wir ein Nichtraucherzimmer bestellt haben. Ganze Check Inn dauerte extrem lange. Wlan funktioniert eher schlecht.

Sorry I have to say that : bad communication on the registration process. Second, 3 power socket in pur room 1015 are not electrified. None the less swissbell Ambon has nice hoteliers (friendly staff) providing mukena and iron also has nice food

The hotel was able to arrange my transfer at the last minute at a very reasonable price. The staff were very helpful and readily available.

A stay that was too short...

Het eten was heerlijk.

Kamers zijn erg gedateerd en vies (vieze vloerbedekking en een vieze rooklucht) Badkamer was niet schoon.

bon accueil, chambre agréable

rien

De locatie was prima.

Dat er ondanks de bordjes ‘verboden te roken’ er toch gerookt wordt in de kamers. Hier wordt door het personeel verder niet op ingegrepen.

Breakfast was great, a lot of choice. Bed was nice Location great

Room was old and dirty. They gave me a smoking room, as they said only smoking rooms were left. Room was not maintained, it need a big renovation. Not worth the money.

kamer is prima

Restaurant, we waren met een groep. Eten kwam met echt grote tussenpozen. Iedereen was al klaar met eten toen mijn gerecht kwam.

Central Location, nice view from the Sky Bar on top

The keycards had to be revoked once per day, the staff did not offer help with the Heavy luggage

Breakfast was good. Staff were very helpful.

The room is a little tired in terms of decor and fittings.

Location was fine and the staff were great. I liked the rooftop bar with a great view out to sea.

The windows didn’t open so the whole room and corridors smelt stale and dirty. It was difficult to sleep with no air circulating. The hotel had no character.

Bar auf der Dachtetasse

Hotel ist schon älter

The breakfast buffet was really nice

The whole hotel smells like cigarette smoke, in the hallway, everywhere. Even though the rooms were non smoking, they had ashtrays in it. Staff can’t speak English. They say “yes” but don’t understand and the requests don’t get done. The laundry wasn’t done well: took too long, stains after washing and no good smell. As if the items weren’t washed at all. Gym has only three machines and only two work well.

The hotel is very tired and weary and needs a complete overhaul with fit-out and finishes. When I left the 6th floor lift, I was completely overcome by the strong smell of stale cigarette smoke which didn’t improve when I entered the room. I asked the porter if there were any non-smoking floors and he said this was one of them. A room with an ashtray, belied this comment and with no openable windows there was no escape. It appeared never to have been renovated or refurbished since its construction. It was in a run-down area.

Good location, rooftop bar, good breakfast, helpful staff

Decor quite old, would benefit from minor uplift especially bathrooms, very thin walls between rooms can hear neighbours

De grote van de kamer

Badkamer was niet schoon! Gele en zwarte kit op voegen en bad! Slecht onderhoud sanitair

the staff were very helpful and accommodating. They outlined a day walking tour for us which was nice . The hotel is centrally located and easy to find

the food in the sky bar was pretty bad but the view was great

Value for money!

Food in the restaurant was pretty average :(

Room was spacious and comfortable.

It’s related to the restaurant. Service was super slow even though they have more than 5-6 staff walking around with only 3 guests. My coffee took 30min to come. It happened twice in two different days.