Best Western Hotel City Gavle vs Similar Hotels

Mixed: several guests reported comfortable beds and some nicely appointed rooms, but complaints about flat/small pillows, weak mattresses, stained shower curtains, noisy rooms and problems opening windows/AC.

Generally good, though some rooms were in the basement and lacked views.

Rooms were generally comfortable, though some reported minor issues.

Rooms generally well-received, but some mentioned issues with size and temperature.

Mixed reports: some rooms/bathrooms described as clean, but multiple mentions of dirty floors when beds were moved, stained corridor carpets, smells in hallways and garage — overall below average cleanliness.

Some reports of minor maintenance issues, but overall acceptable.

Several reviews mentioned issues with cleanliness; not entirely satisfied.

Generally clean and fresh as mentioned, but some guests experienced cold rooms.

Strongly positive: many guests mention central position and ability to walk around town; location seen as a major asset.

Centrally located and praised in multiple reviews.

Consistently highlighted as perfect and central by reviewers.

Convenient location close to amenities and transport, as noted in multiple reviews.

Consistently praised: numerous comments about very friendly/helpful staff and good service (welcome flexibility with parking, helpful reception).

Very helpful staff frequently mentioned.

Many reviews praised the staff as friendly and helpful.

Staff received positive mentions for being welcoming and helpful.

Breakast frequently praised (good selection and tasty), though some notes about chaotic breakfast room timing/stocking and limited weekend hours.

Breakfast had issues with organization, but food quality varied.

Multiple complaints about breakfast quality; overall disappointing.

Breakfast received mixed reviews; some enjoyed it, while others found it lacking.

Mixed to average: positives include free coffee/tea, reception bar and garden; negatives include lack of fridge in some rooms, no/poor AC, poor hairdryer and parking logistics/charges.

Standard amenities with some suggestions for improvement.

Positive mentions of the pool and facilities, but some complaints about frukost.

Amenities were acceptable but noted as needing improvement in dining options.

Generally viewed as good value for price by several guests, though high and poorly organised parking fees reduce perceived value.

Reasonably priced for the quality offered.

Value perception mixed due to some comments about breakfast not matching price.

Guests felt the overall value was good, but some mentioned extra charges for breakfast and parking.