Hotel Okura Macau

Location - very good. Staff - fantastic and awesome. They know what a 5 star customer experience is. First class with customers happiness in mind. Resort deck - fantastic. Room - good size and super clean.

Excellent stay. Staff were friendly, helpful and great with our kids. We would be happy to stay at Hotel Okura again.

Very pleasant staff. Nice water park for kids.

Good

Staff was extremely friendly and helpful. Worthy of a 5 star hotel.

Was very pleasant stay with curious staff and well knowledge management. It was well chosen hotel and convenient location.

Excellent service provided by those friendly staffs.

Excellent. Checked in late and was offered late check out automatically. Minibar is complementary. Would always be my first choice of stay .

Excellent hotel! Will stay again!

Best hotel experience, among a few in Cotai Macau. Font Desk Manager and Customer Service personnel provided top-notch assistances to our arrival pick-up and late check-in. Would definitely stay again!

Excellent staff services. Excellent hotel condition. Convenient location. Nothing to complain about.

wonderful

Excellent *****

If you have kids and celebrating their birthday, Okura Macau will prepare the room with kid tent in the room and provide fruit basket, birthday cake and a birthday box full of sweets and biscuits for the birthday boy/ girl. At Level 6 of Okura, your kids can also enjoy 2 Galaxykiz activities per day. As Okura is a Expedia VIP access hotel, you will also enjoy free Limo to and fro the airport.

A massive thank you to Okura hotel for making our stay with them so special and we cannot wait to come back to them. Thank you for the amazing room upgrade and the unforgettable experience.

Excellent service and big cosy room

I LIKE EVERITHING

Excellent

Ver helpful and friendly staff

a very kids friendly hotel

Service has been excellent, staff members are friendly, thoughtful and proactive!

Very warm and sincere welcome from staffs at the lobby. Exceptional service and friendly reception/check in from Chloe.

Good!

Excellent staff service thru out my stay!

Room was spacious and clean. All staff were friendly and helpful. Whoever stayed upstairs kept running around all evening which was a bit annoying.

The staffs are very nice and polite. The are is clean as well.

The room was comfortable and the amenities are great. Top😎👍

This property is our favorite in Macau. As an expedia Elite guest, we got upgraded to a beautiful suite room, they have a wine and cake waiting for us as we entered the room. My wife was happy with the personalized Anniversary card. Was looking forward to the waterpark at the galaxy but was disappointed to learn that its under maintenance until March.

There's a Japanese tea set in the picture. I was expecting one in the room, and I be able to make some nice tea. But unfortunately, there's none in the room. The tea included in the room is not even that nice. And not coffee machine, only instant coffee.

The staffs are so friendly. The room is spacious

It’s quite good, not only facilities but also staff attendance. For my son, Hotel celebrates his birthday. Giving us a bottle of wine for celebration. Also at the restaurant, Yamazato Japanese restaurant, Surprisingly they celebrated with birthday song and birthday desert.

Very warm welcome and nice staff!

Check in was challenging because they had conflicting records though it got sorted out. All the staff in the hotel were so nice and welcoming especially when we encounter Filipino members. The bed could be better but it's alright. Better coffee in the room hopefully.

I like service,room and facilities overall is 5 stars hotel standard

Great location, used to stay at Galaxy but booked Okura because of the Water Park as I was traveling with my Son and his 2 young daughters and other members of the family. Individually booked 4 rooms. Unfortunately, Swimming pool and Water Park were closed during our stay. The two little girls were disappointed as they were looking forward to having fun at the Water Park

It’s conveniently located and the staff are friendly. However, the breakfast is so so in terms of taste and variety.

I am writing to complain about the facility and staff during my stay. On 12/8 (3pm) The front desk (at G/f) told me that I was under superior group which cable to check in at 6/f. When I arrived there, I had been wait for more than 30mins without a proper seat to check in. When I got into my room, I realised the WiFi, plug and tv didn’t work. I called to front desk and asked for help. A worker came and explained he will find a IT worker to fix the WiFi in 10mins but failed. I called to front desk again and asked a manger to come so that I can explain the problem. She came in apology but explained that their staff always try everything before releasing the room to guest. It made me super upsad and felt that all the failures in the room was caused by me?!? Finally, I didn’t want to waste my time to stay in the room for fixing the issues, I went out for dinner and everything was fixed when I returned. However, There is no more explanation/ apologies about the failure. The most important thing is... all the issues happened at the hotel screwed up the 80th+ birthday celebration of my mother in law! I spent $1500+ per night at this hotel and totally didn’t worth it at all! Super disappointed.

The Resort Deck is a good option for families with children.

Facilities in suite was excellent. Staff team was very helpful.

Aways feel good when back to Okura! The amenities is very caring, the room is spacious and bedding is comfortable!

Friendly staff and excellent service, got a room uograde as well as a complimentary bottle of wine from Expedia.

Rooms are amazing and well maintain. Strong showers and huge bath. Check in was a bit slow in terms slow. They also got our name wrong, number of nights wrong, and we didnt get our complimentary bottle of wine until after two phone calls and it was only a small bottle when we got it. The hotel did generally sort things out quickly though so was still satisfied overall.

We really appreciate Hotel Okura’s effort to make our anniversary special. There’s cake, wine and handmade card waiting for us inside the room. We got upgraded to an amenities view and it was amazing. Thank you For making our stay here truly memorable

Impeccable service. Staff knew my name every time I got off the elevator. Upgraded to king superior, which definitely makes you feel like one! Took advantage of water park— definitely have never gone down waterslides and used a lazy river before work before! Access to very high end shopping and casino, if that’s your deal, as well as to wide array of food options at Broadway, all without going outside. ccess to your friends and colleagues staying at other galaxy-affiliates properties (JW, Venetian, Galaxy), also via corridors rather than sweating outside. Metro coming soon.

Value of money Excellent services Will be my first choice for visiting Macao

I like the bathroom set up with steam shower and a sauna room. I like the TV channels set up. I like the beach pool. I don’t like the alarm noise of the elevators as it keeps on ringing.

Clean and spacious, ideal place for family vacation

Excellent service

The services were excellent, the condition of the hotel was a bit old already.

Service was good and staff was so nice. Facilities were variable. Traffic was convenient. Room was clean and comfortable.

Clean and spacious. Staff were friendly and helpful.

Good service and comfortable deco room. Our trip was disrupted by the typhoon the next morning as we needed to rush catching last ferry going back to HK. Slightly disappointed to cut short our trip. A very good hotel, will come back.

We are there to celebrate my husband’s birthday. The staff was extremely helpful on preparing a small cake. The breakfast is nice as well. We also enjoyed the water park. Overall, a very nice hotel.

If there are more variety of entertainment we could enjoy, it will be great !

Will choose to stay again. The setting is nice with Japanese feel!

I spent two days with my kids in this hotel. We enjoyed the excellent swimming pools and facilities. The room is clean with a very good bathroom.

The pool area is awesome but the non-smoking room we stayed at smelled smoke. They brought us an air purifier though.

Second visit to this hotel so hoping for great things. Service following an incident with the room door [safety catch] faulty and unable to shut left us frustrated and no apology.We were stuck in a room not able to get out until an engineer arrived. Staff unable to bring a small quantity of milk for our morning coffee without a payment of MOP 60. We were woken up by persistent knocking at 2.40am and then a phone call demanding that we open the door for room service [ which we did not order] Took ages to sleep again and then slept through breakfast. On check out we pointed out these disappointments and were left with silence, then sorry sorry and bowing.No one could take responsibility and give a sincere apology.Sorry, Okura, but not going back.

Huge rooms , huge and luxury appointed bathroom with oversized bath . Very calming decor in the midst of the bustle of Macau

We upgraded to a suite which was lovely and completely worth it, but the executive club wasn’t great. Very little food that would please a western palate and also the beds are tiny in the standard rooms, which we aren’t used to. The service was nice enough but I was travelling with myself hubby and two kids andvthe booking said breakfast included but then we had to pay $20usd per kid for breakfast even though we’d paid extra for the club and paid for a room with breakfast. It all actually seemed like money grabbing. The pool deck was nice though.

Extreme luxury, very contemporary and fantastic pool.....or should l say Water Park.

staffs are extremely nice and attentive, I was amazed by their services. The centralized air condition is filled with smoking smell for our non smoking room during the early morning and make us not feeling well, my kids and I were having seriously respiratory allergy after the stay . Besides, i was expecting 3 sets of amenities when I book for myself and my 2 kids, but only two sets of everything in the room. other than above, everything is perfect and i would definitely stay here again next time.

Excellent environment and facilities. A walkable distance to the Taipa old town.

Nice room size and amenities provided, great shopping arcade and selection of shops and restaurants. The facilities are great, such as gym and outdoor swimming complex etc. A great choice for holiday.

The staff are nice. The hotel is clean. Everyone are satisfied. Very good service. Thanks for everything. We all had a great time here.

The hotel room is very spacious, and the design is very clean and minimalistic. The King size bed is an American sized King bed. I very much enjoyed my stay with my wife and baby!

Just like other hotel in this resort, this is another high standard kind of hotel.

Good, housekeeping service was wonderful ,staff did a very good job, thumbs up

Hotel Okura is clean and comfortable. Love their toiletries. They even provide us with hair water which is not very common in other 5 Star hotels.

隔音效果仍有改善空間

Nice property & good facilities in excellent lication.

Great customer service and friendly staff a in general. Sukie, brought us to the 6th floor check in. She also offer refreshment while waiting for the

The whole room and furniture reeks of cigarette smell, weird as I was being double-confirmed at check-in that I don’t need a smoking room, and I barely had any sleep that night. Even worse, the shower is greasy, the floor is like oil-coated and I had to wear my slippers to shower. Found mold on the tea cup as well. It is very disgusting.... it’s the first time I’ve ever seen something like this in Okura, out of all the times I chose to stay here is because of the hygiene pursuits, this is the first time I get disappointed like this.

The bathroom was exceptional.

A comfy stay, with relaxing ambience and friendly staff

super nice suite with sauna facility inside

The best hotel in Macau. I always choose this hotel when visit Macau. It has the best location, Nice casino, Good restaurants and Shopping mall. Just across street to local restaurant and Broadway street food. Free Shuttle to airport and ferry. Also the pool is large and very impressed.

Check-in service was great, the staff brought us to the executive lounge to check-in. Served us some tea and cakes while during check-in. Felt that the hotel has more privacy compared to the main Galaxy hotel. Staff were friendly, rooms were big, clean and in good condition, housekeeping was done well. Rooms with the "Resort View" had a very nice view. Hotel is in the Galaxy complex, very convenient with plenty of food choices, shopping and a movie theater.

I told them we were celebrating our anniversary just a day ahead of our check in, and they had a surprise for us. Really warm and touching. The staff was nice.

Wonderful service from start to finish. Upgraded room, complimentary wine, beautiful room. Differnitely recommend the superior suite and Hotel Okura.

We had a upgrade room,big size and good view fantastic experience ,Thank you Expedia !

Food selection for breakfast can improve

Clean, nice, no wow factor. Small swimming pool and Jacuzzi. Large resort, shopping, restaurants and casino sharing with 4 other hotels in complex.

Everything is great except for unfriendly and rude staff in receptio .

Nice hotel

Fantastic and a real 5 stars hotel!! Nice room nice pool! Would definitely recommend to friends n all travellers to macau!

Good,and friendly, I will come back next time with my family and friends.

excellent service and very friendly staffs. The indoor swimming pool was very clean.

Spacious room & comfortable bed. Linked to Galaxy shoppe, plenty of retail choices. Would stay here again.

Generally very good. It would be excellent if there is indication for shuttle bus and mouth wash in wash room.

First class every aspect. Will surely come back and highly recommended.

First I would like to say the GM really tired hard to accommodate us - really appreciated that. Negative is the fact that all though the rooms are supposed to be non smoking the stink of smoke, so I wouldn’t recommend to go there with kids

Comfortable room with enough space for family, like the bathtub togather with an individual television! kid provide with kids size slippers, toothbrush and toothpaste! Hotel staff is nice! many restaurants downstair and nearby!

A perfect hotel with a a relaxing atmosphere. We stayed 2 nights in a room with 2 double beds. (Be aware 2x125cm each) We enjoyed the facility’s including the large pool area with wawe machine and lazy river. We are definitely going back. The Galaxy area was also great with good shuttle buses to other compounds and also the ferry and airport.

overall very good impression.

We requested a baby crib but actually its not for sleep but a play crib. The bedding is hard and definitely not for sleeping or even not a hotel quality. We have to asked the room service to add a cushion or bed covers whatever but finally we just leave it all night and baby sleep with us. The king size bed, comparatively cleanness is not enough and can feel itchy on skin. The bathroom is fine, up to standard with a Japanese style electric toilet. The balcony, not able to access coz the glass door handle is broken. Don't even want to ask to fix and nothing interest out there. Intermittent disconnection of WIFI. The only thankfully is the top floor Japanese restaurant who did a very good service for our lunch.

The hotel swimming pool is one of the reason why I chose this hotel, it is fun and you can spend the afternoon there with your family or sun breathing. There is also a indoor swimming pool and gym room at the top floor. It is really sweet of the hotel that arrange the surprise for the birthday guest. However, I found that there are few lights broken in the hotel room and it was a little bit dusty.

Wonderful cake and red wine from hotel for Birthday celebration

Nice Hotel, but my kid (6 yr old) can't turn on the tap for wash his hand in hotel room toilet. And the lighting in the room is not bright enough. No free locker and shower place for waterpark.

Very nice outdoor and indoor pools. lovely environment.