Hilton Hangzhou Qiandao Lake Resort

Nice location Nice room Good breakfast

The hotel itself was generally OK, but I need to highlight a very serious issue regarding payments and transparency. I booked through Booking.com and handled most of the payment through the platform. However, it was not made sufficiently clear before arrival that the hotel would require an additional deposit at check-in. So an additional amount charged/blocked on top of what I had already paid for my stay. At check-out, I was assured that the deposit had been released and would be returned to my account. 3 weeks later, I still have not received the money. The worse is that I contacted the hotel but now they are not even responding... Because the money has still not been returned, I am left with serious concerns about the way deposits are handled at this property. From a customer's perspective, an unexplained additional charge that remains missing five weeks later can understandably raise concerns about whether guests are effectively being overcharged. Based on my experience, I cannot recommend this hotel. I strongly advise future guests to clarify in writing exactly how much will be charged at check-in, what portion is a deposit, and when and how it will be returned.

Только месторасположение. Отель до сих пор старается быть на высоте, но это не уровень Хилтон. Парни швейцары молодцы! Встречают- провожают отлично!

Персонал не ориентирован совершенно на европейских туристов, завтраки тоже абсолютно китайские. Ничего против не имею, но хотелось бы разнообразить

We enjoyed the water sports as well as the swimming pool area. The staff were friendly and helpful.

The dinner buffet could have more options as a lot of it is seafood, and having a seafood allergy made it difficult for me to enjoy dinner.

This is one of the best hotels I have ever stayed at. The view is absolutely exceptional and breathtaking, making the whole experience even more special. A special thank you to the amazing staff, especially Mr. Gilbert Chen, the Front Office Manager. He is one of the best managers I have ever met in the hotel industry. He helped me a lot and went above and beyond to make my special day unforgettable. The kindness, professionalism, and hospitality of the team truly made my stay memorable. I sincerely appreciate all the effort and care they showed. I highly recommend this hotel to everyone looking for a luxury stay with excellent service. I will definitely come back again.

Un séjour très agréable dans cet établissement offrant un superbe niveau de confort et une vue magnifique sur le Lac Qiandao.

地理位置很好

1.没有地下停车场直达，大堂门口车位很少。大部分车位需爬坡抵达大堂。车位管理混乱，没有为住宿旅客预留车位，所谓的先到先得造成仅临时停车的婚宴宾客可以停到大堂门前，而下午游玩回来的住宿旅客只能停在山脚下。（照片里的停车场有进楼的大门却不开放，必须爬坡从大堂进。） 2.服务非常一般。住宿当天没有提前的电话确认，服务员帮忙送行李就送到电梯口，早餐离位拿东西桌子就被收了。 3.防盗措施做的非常好，沐浴露洗发水洗手液全部钉在墙上无法移动使用很不方便，更不吐槽沐浴露洗发水洗手液都是一个味道了。 有这么强的防盗意识不如用在服务态度上，一个国际著名酒店做成这个样子，只能说明供需关系决定一切。

Nice location and service

Good facility

Breakfast room not enough for the number of people present

The location is great. Generally, it's a very nice hotel. Staff was generally nice and helpful. I'd say the room itself including the view was the highlight of our stay.

I must say that it was incredibly disappointing to find the outdoor swimming closed. We went in mid to late May, it was baking hotel, and the pool looked absolutely fine! For the money we'd paid, we felt let down. Overall, I would have to say it is too expensive for what you get.

Booked 2 rooms with breakfast included staffs at The reception said booking was made for NO breakfast. Showed them my wotif booking which clearly says ‘Included amenities: Free breakfast’, they didn’t understand the meaning…

beautiful and result family vacation at Hilton Hangzhou Qiandao Lake Resort,

前台服务生需要再提高。晚上10点后就不要送水果了，附送的水果刀根本切不了苹果皮，就算了吧！

Wonderful hotel. Amazing views of the lake, very good breakfast with a good mixture of Western and Eastern choices, nice outdoor pool (indoor not as nice). Happy to find such a place relatively close to Shanghai. The floor manager Stanley was really helpful and friendly as were all the staff. Be aware that the cheaper lake view rooms may be near a main road that makes being on the balcony less enjoyable. The grand lake view rooms are quiet though. The food selection and drink selection is not as wide as in Hilton's elsewhere in the world, but for the situation of the hotel I was content enough with what was on offer. Be sure to take the boat trip out to the cable car for a postcard view of the lake.

当天打滴滴都打不到…不开车有点不方便

とても綺麗で良いホテルでした。 しかし、ホテル内のトイレが少なく、売店が無い（飲み物を買いたかった）事が不便でした。

Beautiful place but it was very slow for July. None of the restaurants were open. Finding English speakers was hard. There seemed to be no activities going on besides going to the pool. Ordering room service was super hard because of the non English speaking.

带着老人和小孩一起来，选了希尔顿到黄山尖的游艇，看到了全景，省的去挤热门的景点，其他时间都在泡酒店，小孩子在儿童乐园，老人打打乒乓球，总体来说就休闲，满意

環境非常幽靜，很適合放空的度假行程

非常满意，园区很漂亮，泳池也大

整體而言都好滿意，酒店staff very helpful ，美中不足係自助餐水凖不理想（但收費不高），以五星級酒店以言，房間收費算便宜，下次都會選擇住這裡。

Nice view with warm staff. Had a small issue with Yiping Ge overcharging dinner bill, but was solved quickly. Overall it was a nice stay.

前台的服务糟糕，两个订单各订了一间房，三点多去前台check in,结果被告知只有一间房，另外的房间需要现打扫，当问需要什么时间能拿到房卡时，前台显得很不耐烦！最后在四点四十分左右拿到房卡，我想即使一个快捷酒店在这方面都会比他们做的好吧！游泳池的接待也会有点让人觉得戒心太重，可能是地理位置好，平时去那边参观的游客太多了吧。总之，我现在知道了为什么它的评分在hotels.com上为何比千岛湖洲际低了那么多了，就是服务体验问题

quite value

酒店周围的环境很好，室外泳池很棒，面朝千岛湖。我订的是湖景套房，酒店经理帮我升级了豪华套房，非常感谢。服务也很贴心，一家人带着宝宝，基本上就在酒店里度过了这次旅行。如果下次再来，还会选择希尔顿。

家人朋友一起去的，酒店很不错，度假很合适！

预定的时候看见酒店的房型是有浴缸的，但是入住的时候没有浴缸，房间说是五楼，但是就是在大堂那一层的，隔音不太好，走廊的声音一直听得到很吵。餐厅的餐除了批萨好吃之外，其他的真的太难吃了，建议大家真的别去那家三楼餐厅。

作为高档酒店服务质量一般！

非常豪華舒適的酒店

THE HOTEL WAS GREAT. ALL STAFFS ARE KIND, THE FOOD AT RESTAURANTS IS DELICIOUS. ESPECILLY I LIKE LIVE MUSIC AT THE MAIN RESTAURANT AT NIGHT. IT IS A GOOD PLACE TO GO AND RELAX IN SUMMER, BUT IT IS OKAY IN WINTER, TOO. HOWEVER IT IS NOT LOCATED IN FRONT OF THE MAIN LAKE. IF YOU HAVE A CAR, IT IS NOT FAR FROM THE MAIN LAKE.

离市区近，有湖中泳池，总体来说外部设施明显优于内部设施。户外的几个泳池都特别棒。房间内很多设施细节方面不好，附近吃的几乎没有，最好开车去市区吃。或者提前准备些吃的喝的带去。

还不错，觉得比较喜欢

地理位置不如洲际和喜来登，但进出还算是比较方便的。作为Hilton的品质来讲，有点名不符实，早餐质量、客房清洁度、服务人员数量等等，都需要很大的改进才行

酒店景观超好，人很舒服，尤其是室外游泳与自然融为一体，服务人员态度一流，对待小孩很有爱心、耐心，有宾至如归的感觉，以后到千岛湖一定首选杭州千岛湖滨江希尔顿度假酒店，有朋友游千岛湖我也一定会推荐!

This a very luxry hotel with excellent views of Qiandao Lake. Clean, comfortable, but too noisy with local people. The numbers of hotel staff seems not enough to service so many guests, special in holiday. In a word, not too bad for vacations.

Not very nice, tool me 30 min to check in and 55 min to check out cars parked every where and the food seams old. The breakfast was like a camp no service and the service I had was bad I ask the chef for omelet and then after 10 min he still giving the food to Chinese so I felt really bad?

Enjoyed this hotel very much. Nice view, new building, friendly staff. We took a small private jet and it cost 1800 Yen for two islands that we visited (plus tickets to those islands). It's a pity however that there was no entertaining bar, even on Christmas Eve. The rooms we stayed were located on non-smoking floor, but however, there was slightly smell of cigarettes in the corridor and found a cigarette bud in the toilet when we first checked in. Apart from that, we love this hotel and will visit it again.

Wondeful customer service and a beautiful resort.

酒店大堂气派，房间一般，服务较五星水平不及，在千岛湖住了两天，一天喜来登一天希尔顿，没有比较不知道，比较后，确实喜来登好。希尔顿酒店整个酒店像个迷宫，找游泳池找了半个小时，没个指示牌，没个服务生问。房间也没有喜来登大，连双一次性拖鞋都没有，洗漱用品一个房间就一套，五星酒店至于那么抠门么？门卡不说的话就给一张，给人感觉早餐比喜来登丰富。总体酒店服务不如喜来登，管理上有点山寨的感觉，地理位置在郊区，不是自驾游不方便，最不合理的是价格还比喜来登贵！凭良心说总体不是很满意。

环境很好！服务一流，早餐不错！总之很满意！

호텔은 힐튼이니 다른말이 필요없구요 천도호는 공기도 물도 너무좋은 곳이네요 중국요리나 아시아요리 좋아하신다면 좋은가격에 질좋은 음식을 호텔 내에서 맛볼수있어요.

立地が良く、風景がとても綺麗ホテルでした。 中心部から少し外れているため、静かで良い所でした。 普段仕事の疲れを忘れさせ、とても良い休みになりました。

感觉很棒，房间很大，很多细节体现出了用心。酒店内的设施很赞，只是冬季很多室外设施没有开放。总体很满意

湖景房不错，环境很好。

酒店非常舒服，也很安静，适合全家度假。

酒店设施真的很不错，就是停车不是很方便，晚上回来晚了需要停过道，车子一半停上街沿，一半停地面.

舒适的床”、“绝佳的地点”、“一流的服务”

金卡免费升级湖景房，非常满意，泡着浴缸看湖景。

很好的地方就算不出去玩 就泡泡酒店也很不错的

酒店配套很好，小朋友玩得很开心。

作为Hilton Hotels & Resorts的成员之一，环境、设施和酒店的整体设计绝对一流，浸润在泳池中，面对湖光山色，让人瞬间仿佛置身东南亚的海边...早餐的丰富也可圈可点。只是服务这块实在令人汗颜，当地员工的培训就这么难吗？

房间很大很舒适 酒店泳池有好几个 水还干净 就是人太多了··

이름값을 하는 호텔인듯 함

床很软很舒服

景色もよく、プールと湖の眺めがよかったです。周りには何もないのですが、ホテルだけで結構楽しめました。夜のビュッフェも200元とかなりお手ごろでした。しかし、お手ごろなせいか、ローカルの人たちが結構いて、騒がしく、テーブルなど汚れていたのが気になりました。

厕所有异味

非常满意

入住正好赶在酒店维修空调，屋子很热，淋浴水温时热时冷，但总体很好。

度假酒店，设施齐全，早餐不错，在千岛湖性价比很高，自驾最方便，有自己的一个小湖区，不在中心湖区，有点不够开阔。服务中规中矩，保持微笑。

房間寬敞，舒適，美觀，且陽台所面對的風景美麗。十分安靜。床上用品及盥洗用品均為上等。

Very good hotel with comfortable environment, nice people and tasty foods restaurants