Auberge des Nuages

Small but really clean, nice experience

Great view of the St Lawrence from a tiny but cute balcony!!

No armchair. The room did not look like in picture

We stayed here because it was pet-friendly but unfortunately my pet passed just the month before. It's a dated hotel, and could use a renovation, but overall no issues. Service was excellent.

I'm sharing photos to demonstrate the true state of the place, and because I've noticed that the owners respond viciously to honest Google reviews. The hotel no longer looks like the old photos; there are new owners. First of all, the exterior is poorly maintained. And inside... I warn you to avoid this hotel. The rooms aren't cleaned between guests. As you can see, the shower was very dirty. The towels were folded, but dirty and wet, as if they had given us the used towels of the previous guests. I've stayed in hostels that were 1/3 the price and 10x cleaner. The floorboards were so dirty you couldn't walk without slippers, the mattress was extremely uncomfortable, and the room had a damp smell that persisted even with the windows open. The owners speak very little French or English, making it impossible for us to be understood. We kindly asked for fresh towels, but the owner was rude to us, telling us there weren't any more. So she put our towels in the dryer and then gave them back to us, still wet and unfolded. We couldn't stay a second night. We booked another hotel. Please check out the photos, as you will see I am not exaggerating.

Very nice hotel in beautiful location. Very quiet. The rooms are big and spacious. Good water pressure in the shower.

The room was really nice the bath room to small the soap and shampoo are poor qualities. The room was not made up the 1st day

Nice place. Good view but no food available fir miles and no advice about where to go. But still a very pleasant place.

This place needs a bit of love . It as a nice view on the river and the beds where comfortable

Tv did not work, property not well kept

The single bed makes creaks non stop. Double bed was very cumfortable.

Super clean room, spacious and quiet.

The pictures are grossly inaccurate and misleading. There is no cozy living room or bright breakfast room. The gardens are overgrown and the buildings are deteriorating. There are tacky plastic flowers outside the main entrance and weeds everywhere. Our small porch was very dirty. The staff were friendly and polite, but I don’t believe they were being genuine about their renovation plans for the property. The room was clean and reasonably comfortable. But, I had expected an elegant older property from the photos, and was very disappointed. I understand now why the rooms are inexpensive.

The receptionist is a chinese woman who does not know how to communicate in French or in English. This was a problem because there were many problems for my reservation. I asked for 2 regular beds and I only got 1 regular bed. There was a small bed for children but the mattress was so old that it was sliding and was not confortable, The lady told me that there was air conditioning, which was not the case. In the end I paid $285 for a room that was only worth $150 when I compare with the competition. This hotel needs a true bilingual receptionist that understand what the customers are saying. My friend and I did not understand the rceptionist becausxe she was unable to communicate properly.

Nice location with a decent view on the St Laurent. The welcome staff didn’t provide a lot of indication on how to find the room (different building). The cleanliness is also not perfect.

Une petite auberge pittoresque à La Malbaie avec une belle vue

Wonderful stay

On at least one website I looked at it mentioned a luxury spa with a large whirlpool and sauna There was one at the end of our building but the whirlpool was empty and the room was filled with old mattresses and furniture. There was a gourmet restaurant mentioned, but it appeared to have been closed for a long time, The main building was dirty and smelled very musty. Owners had very little English speaking ability and even less French. Wouldn’t recommend this place to anyone. Should get a refund for at least half the price. Very disappointing.

Great

La dame de ce logement etait tres gentille. La chambre etait propre et spacieuse. La douche commune ne nous a pas posé de probleme , assez grande et propre.

Super, très propre, rustique. Mais forte odeur de poisson . Très confortable. Je recommande

Si les draps semblaient propres, en tout cas ils ne sentaient pas bons et etaient froissés. Les fenêtres d'un autre temps laissent passer le froid et le vent.

A nice stay, enjoyed the area with views of the river.

Late arrivals welcome

Good service

très mauvais accueil personnel pas accueillant pas propre mauvaise publicité! très sale comportement pas respectueux

We really enjoyed our stay at Nuage Hotel. I had originally booked for 2 nights, but as we liked the place we decided to stay an extra night. It is an ideal location for exploring the surrounding area. We were able to visit Île aux Coudres, Malbaie, and Tadoussac. When we arrived, the room was very clean, comfortable and charming. The place has a lot of character, it’s one of the oldest historic buildings in the area, from what I’ve read. We were able to enjoy the beautiful view of the river to start the new year off right! Some common areas appeared to be under renovation during our stay at the hostel, so they were not accessible at that time. I can’t wait to go back and stay there during the summer season to see what it will be like! When I returned to town, I realized that I had forgotten some valuable personal belongings, and the lady in charge was very friendly, she was very quick and responsive to help me retrieve my belongings. I really appreciated his help! Thank you very much for your stay at the Nuage hotel, we will be back!

When we arrived in the room the bathroom was dirty like it’s not been clean since the last visitor was there. Dirty towels, toothpaste in the sink, booger on the wall, black dirt in the bath tub.. Very disgusting and when we told this to the manager, she offer another room for the night. We took a look in the other room but surprisingly it was dirty too, not as much as the first one, they don’t have a high standard to clean the room. We quit after the visit of the second room, stay far from this hotel !! Don’t waste you time and money.

Les employés parle peu francais ni anglais. Difficile de ce faire comprendre Coulisse sur les murs, les draps sentaient la friteuse,il y avait des cheveux qui netait pas les nôtres et il y avait des tâches jaunes dans le lit. Le rideaux de douche etait mangé par la moisissure...

Chambre tres petite Pas savon Personne qui apres l'avoir trouver ne parle pas notre langue Non recommandable

Les hotes ne parlaient pas francais, completement centre sur leurs besoins Financiers incoherents sur leurs propos textos reponds ok, pas de soucis, par la suite tout est a recommencer pour comprendre que rien n a ete compris onclusion TERRIBLE svp eviter cet etablissement merci de votre attention jocelyne

Les propriétaires ne parlent ni français ni anglais. Alors il faut être bons dans les mimes. Les chambres sont en tapis et les chiens sont permis. Cela explique probablement l’odeur désagréable dans la chambre.

False reprensation. Nothing near what the pictures look like. The « superior » room looked like a motel room and stunk of it too. The shower was dirty. The people at the front desk, which seem to be the owners, speak neither French nor English.

Pas de serviette pas de débarbouillette pas capable de se faire servir en français donc tout est compliqué, manque de savon dans la douche ,pas de cofee meat pour le café et le frigo était débranché ( et ça sentait mauvais

Séjour d’une nuit sur l’allée de la croisière aux baleines. Joli cadre, le lever du soleil sur le saint Laurent est magnifique

Super, très bon accueil et très bel emplacement.

Excellent place to stay.

Ok

.

This was lovely and we were able to stay two nights. It was very special. The room was as advertised, clean, and perfect for our needs. We traveled to the area to take the tour at Les Jardins de Quartre-Vents. This Auberge was so conveniently close to the jardins and was in a wonderful area to explore.

On ne parle ni l'anglais, ni le français? Ils essayent... hm. Un endroit agreable, le sous-sol maudite, on s'ait aime le gros bain ;)

Worst Internet since my dial up days. Bathroom although clean, had a rubber bath mat that was disgusting.

My husband and I had booked 3 nights there. We were greeted by the owner, who had a big smile and was very welcoming. However, it soon became clear that she was unable to communicate more than a few words in either French or English so we were unable to ask her questions or express any concerns about our accommodation, which was frustrating. She was not even able to explain what was served for breakfast, and just kept pointing at a sign that said 'petit déjeuner'. I tried in both English and French, but her answers were monosyllablic/incomprehensible. Fortunately, the next day we discovered that her son seemed to be able to at least string a few words together into sentences in both languages, so I recommend that she appoints him to deal with guests instead. However, this was not the only issue. The fridge was dirty and the room we were given was clearly not the one I had booked...the room bore little resemblance to photos when booking. Also, we found that neither the curtains nor the sheets had been ironed and the doors and windows were so difficult to open and close. Also, my husband and I had booked 3 nights, but we had only been left 3 pods for the coffee machine. When we went the second night (Friday) to ask the son for more coffee, he told us there would be no more coffee until the delivery on Monday! (Luckily, he found a couple of pods, but declared that this was 'the last of the last'!) Anyway, I will say that the location was nice...but much better service needed.

Place is a dump, and the owners are very unfriendly. My room had no air conditioning and no fans. It was 87 degrees in the room and it only cooled down when night came. Pics of the property show like a new place but it’s got to be 60-70 years old. Never again

Not sure if the staff spoke English but they certainly dis mot speak French and had a hard time making out my name as reserved. The room appeared to be in the middle of a renovation. It was located right across from the reception desk and public bathroom. Carpet was dingy and stapled to the floor. A live wire hung from the wall in the bathroom. No backup toilet paper, kleenex or hair dryer. The curtains were hanging 6" at least from the windows so the porch lights shone brightly inside at night. The air conditioning unit was not installed. There is more but I will leave it at that.

It was a very nice stay for the night. The staff was really friendly and the room was clean. What's good about it, it's that for an auberge it had a full bathroom and sink in each room which was really nice and they also offer breakfast. These days finding a hotel at a raisonnable Price can be hard so this is a great alternative if you wanna save money. I would recommend!!

Hôtel has no air conditioning just a fan. Pictures are showing a very nice new hotel,but not accurate. Not soundproof at all we had to listen to voices all night.

It appears the property is being taken over by a young couple working to revive it. The various cottages and buildings are in rough shape. The lawns are mess and photos shown are deceptive. The breakfast is limited at best. Our room was very clean, however not made up on our second day. Too much work and not enough staff.

Nous avions réservé le 20 octobre avec des amis à cette auberge pour le 31 décembre. Lorsque nous sommes arrivés sur place, nous avons eu la surprise de voir que l'auberge était fermée et que nous n'avions reçu aucune anulation ou avis des propriétaires à cet effet. Nos appels communiquaient avec une boîte vocale.

Outside of town. The clerk was not speaking english

We received a friendly welcome. Cosy bed in a cute room at the top af a house/hotel. Basic breakfast . Enjoyed our stay.

Inept communication of both official languages. Wifi did not work in annex that we stayed. Breakfast was awful, no coffee, no hot water for tea and no visible service, even though I kept calling and looking for someone. Although the room was clean, it was the worst accommodation I have ever stayed at. Where on earth did the 3 stars come from?

Very clean. Great people. The room was very small just enough room to walk around the bed

Tellement de chose qui cloche! Premièrement, nous avons été mal accueilli. Nous avons un chien et nous avons senti que malgré qu'ils soient accepté à l'auberge, ils ne sont pas les bien venu. Nous sommes arrivé lorsqu'il faisait déjà noir. La dame à l'accueil nous dit que notre chambre c'est la maison à côté. Nous voyons le pavillon à chambre au fond. Nous y allons et ne trouvons pas notre chambre. Aucune lumière extérieur est allumé et nous y voyons rien. Il y a une vieille maison dans un très mauvais état à côté de l'auberge, mais nous n'osons pas y allé, car nous pensons que c'est la maison des proprios. Nous retournons à la réception pour savoir où se trouve notre chambre. La dame super étonné de nous revoir et nous dit c'est la maison à côté et nous fait une tête comme si le tout est super évident. Nous allons à la maison.Tout est noir à l'extérieur comme à l'intérieur. Impossible de voir quoique ce soit. Nous avons du nous éclairer avec notre cellulaire afin de voir!!! À 19h tapant les lumières du corridors de la maison ainsi que les lumières extérieurs se sont allumés. Aucune indication que cette maison est une pavillon à chambre ainsi que les numéros de chambre qui s'y trouve. Impossible de savoir que la maison n'est pas une maison d'hôte de l'extérieur. Nous avons payé pour une chambre supérieur. La chambre supérieur se trouvait dans la maison sans éclairage adéquat qui tome en ruine. Le coulis de la céramique de la douche était plein de moisissures. Dégueux!

The property is an old building but well maintained and surrounded by a lovely lawn. The continental breakfast was served buffet style in a bright clean dining room.

Nouveaux propriétaires, semble vouloir redonner vie à l'auberge. Chambre correcte pour un séjour d'une ou deux nuits, mais petite pour une semaine. Très propre.

Staff was fantastic. Help us find activities in the area

This hostel is very nice, comfortable and located not far from La Malbaie downtown; breakfast could be improved.

The hotel needs a major refreshment. It hasn't been done since the 90's (at least). The bed is however very comfortable.

Very small room and bathroom

Everything is great except the bathroom is too small and the sink is outside the bathroom.

Went hiking in area.

cold breakfast no chambermaid

Beautiful setting, comfortable and well-equipped rooms, friendly staff.

My room was in the Annex on the second floor facing the river. It was lovely! Comfortable bed, wood fireplace, lovely view of the full moon on the river. The breakfast could be a bit improved. The croissants were often stale but the raspberry jam is to die for!!! Will definitely go back!

The room was not as nice as I thought it would be. I think the property is due for an update

It was amazing

Super clean and staff was friendly! Beautiful scenery, loved the experience!

I would not recommend staying here. It cost over $500 for two nights for one person in a very basic room that was half empty and totally characterless. It no longer has a restaurant. Upon arrival, reception was cold and unwelcoming. Breakfast was awful and the staff very unfriendly and curt. The only part of the place that was pleasant was the front verandah.

Great little place tucked away in a quiet street.

Excellent view

Room was tiny with view to a rock wall 20 ft. away. Window could not be closed. Minuscule bathroom. Asked for a room with better view and was told that because we made reservation through Expedia we could not get a better room. Extremely limited breakfast. The facility does not deserve more than 2 stars!!

This inn was nicely located and very clean. We only stayed one night but we would definitely stay there again if we are in the area. Very convenient to Les Jardins les Quatre-Vents - a 2 minute drive.

Room too small

Nice staff, clean room, would stay here again.

The premises itself was in o.k. condition and the ground nice. But the room was exceptionally small. The town was scenic and full of excellent restaurants. It made up for the disappointment of a very small room.

No exaggeration the smallest hotel room I have ever seen, and also the biggest rip off in terms of value. It was basically a closet. Also limited heat control- had everything turned down to coldest it could be but room was still too hot. Opened the windows to cool down and the screens were broken, held together with tape and let multiple flies in that were buzzing around as we tried to sleep. You are way better off finding the cheapest motel you can find- You’ll have a better room and save $100 per night. Breakfast was the only thing not terrible.

I liked everything about this place They made me feel right at home Yes I would stay here again

This inn (auberge) is really nice, with a great view of the water from our terrace. Everything has been recently renovated: the bathroom is outstanding and the bed is great. A nice breakfast is included in the price. Only suggestion: to vary the breakfast a little from day to day.

Originally room offered was extremely small, with 2 pc. bathroom and wash sink in the bed room. We did not accept that and were offered a larger room, similar bath room arrangement, and charged an upgrade cost.

Franchement déçu de notre séjour. Pour le plein prix, pas du tout la chambre et le confort tel qu'annoncé et décrit. A beautiful property as advertised with views of the St-Laurence, but we ended up with a view of a cliff 20 feet from our window with a highway overhead, and paid full fare for it.

Very welcoming. Nice views. Comfortable bed. Had a nice breakfast.

Musty old place...needs an update, no air conditioning...staff is fine. Continental breakfast is ok at best....and waaay out in nowhere.

Traditional, clean, efficient, nice breakfast. Friendly staff.

Very nice I would come there again.

Amazing service, room was decent, only thing missing was AC.

Really disappointed. This was the most expensive of all properties I stayed at during my 10-day vacation in Gaspésie and Charlevoix, and yet it had the most delapitated room of all. Bathroom was unrenovated (unlike pictures). Mattress had no bed bug cover. There was a mysterious spray of liquid on the toilet’s seat when I got there. Overall this is a downscale property offering old motel amenities at upscale hotel prices. I’ll pass next time.

The location in the village is perfect with easy access to the marina and beaches and the Church of St Peter on the Rock. Staff are very hospitable and efficient. Breakfast was perfect and coffee was hot and bottomless

Our room was pretty small and not at all luxurious. The hotel itself was fine, pretty average. The staff were excellent , helpful and friendly

i enjoyed the stay in this cozy hotel all was good and very kind staff on reception.

The property was beautifully decorated, but contrary to the website there wasn’t a patio area to sit outside.

La tranquilite des lieux ainsi que la beaute de la vue

the room was very nice!

Very cosy,comfortable Room. Disappointed that the dining rooom closed in 2018.

Very friendly, quaint

A very comfortable, spacious, and tastefully decorated room with a gorgeous view of the St. Lawrence River. Given Covid restrictions, breakfast was very good with delicious pastries and honey, eggs, cheese, etc. The location is perfect, in a quiet, pretty village only five minutes from La Malbaie and its many services and restaurants .

very quiet, comfort king bed. standard breakfast can stuff you very well. shower is very nice. pics is misleading, check the square feet instead of imaging the size through pictures. river view doesnt mean you are next to river, you can just see some river from one of the 3 windows.

Très bon service. Chambre propre et bien garnie. Superbe vue sur le fleuve. Très bon déjeunez. Terrasse pour prendre un verre de vin.

Great location with great breakfast.

The auberge was very clean and so lovely. Breakfast was delicious and the staff were all so friendly. The room was a little small but overall a great property. Thank you!!!