Waiheke Island Resort

An incredible view and lovely facilities!

Decent little chalet - clean with basic amenities. A but musty, recommend a dehumidifier! Not well placed for anyone without a vehicle and cabs are pricey so make sure you book an excursion to get around. Staff were pleasant and breakfast at the restaurant was good. Would stay here again.

Great stay. Had the large balcony all to ourselves. Great views and a perfect spot for a romantic get away. Although we plan to also go back with the kids some time. The mini golf was super fun. Loved everything.

Staff very friendly. View overlooking ocean. Great private spa with very good service, bubbly and food platter. 🌞

Sadly we were unable to stay at this property as the room we had been allocated was only accessible via very steep streets, pathways and many stairs. When we explained we had an elderly parent with us who relied on a walker and could they change the unit we were shown two other options that were equally unsafe for a person with mobility issues. There was nowhere that said this accommodation was on a steep hill. We asked for a refund, even going to say that we would accept one night rather than the full amount and this was refused because of policy. We arrived at the accommodation and they were unable to provide a room fit for service, so I beleive their stance on this situation was extremely poor. We must however compliment Ashley, she did her very best to help us, she did try to contact the manager, but he did not pick up and he has not made any effort to contact us since.

Great place to stay

We clearly booked a twin room with two single beds, but on the morning of our check-in day, the hotel called us and said they had not been informed by Expedia and that we would be charged an extra $15. If that was the case, why give us the option to choose it at the time of booking? That part was quite disappointing, but aside from this, the hotel itself was clean, well-maintained, and the view was great.

Good value for money and very clean and comfortable

The views due to it being terraced and the length of the room rather than being a big square. Yeah this place is great. Would definately stay there again.

On-site mini golf and pool/spa

Beautiful and tranquil location. Lots of native trees and bush and sounds of native birds all day. Great view to the sea. Room was lovely very clean and bright and had all you needed for a couple days stay. Staff were absolutely lovely

Overall we are pleased with the stay

Loved our time there, would rebook ahain

Wonderful views, comfortable, clean and relaxing.

Nice place, they do their best to keep you happy.

Friendly staff. Nice ocean view, quiet place and nice bed. They just forgot to empty the rubbish bin from the bathroom before we check in.

Great stay and facilities

I had a fantastic stay. The view was beautiful, the room was comfortable, and it was so close to the beach. Would absolutely stay here again.

Too many steps

Lovely apartment, beautiful view. Did not realise how many stairs we would have to drag the bags up and down. One bed was great, the other so soft it seemed broken. I’m sure the restaurant and view would be amazing however we went in winter and it was only open on the Saturday.

Lovely rooms and facilities and great staff

The access to the room was down multiple very very steep steps. When booking it indicated breakfast was included, however a sign outside the (closed) reception advised the restaurant was closed on a Monday (we stayed Sunday night). The key was left in a box, and we had to climb a huge number of stairs to return the key in the morning. Some basic things like soap for the hand basin would have been nice. A box of tissues would also be nice.

Good place for short stay, equipped with most amenities. Also good to have a spa and pool for use.

Great to have a pool , spa , resturant and great coffee onsite , with palm beach a short walk away it was a very convienient location .

Waiheke Island Resort is really a nice play to stay. This was not our first time that we stayed there, and we will come again and again. Absolutely perfect place, strongly recommended. One comment for property maintenance: please punch down all nails on wooded deck that are sticking out. It is not safe to walk bare feet on the deck.

Cleanliness of room, location, option to eat in restaurant if you wanted too

The staff here are super nice and super helpful. It was very clean and the room nice and spacious.

Very nice stay with a clean, comfortable, spacious room. The pool and spa were great, with lovely views from there and our room. We had enjoyed a quiet night, felt very secluded despite large number of rooms. Bus stop right outside for easy access. Would recommend if you are travelling light as there is a steep walk to reception and many stairs to rooms. Would definitely stay again.

Lovely! Such beautiful grounds and loved the views from the lobby, pool, and villas. Loved that it was right off the bus stop too. Felt very quaint and private. Would definitely stay here again!

Clean and quiet lodging, great food, kind and helpful staff. thanks so much!

Front desk attendant was extremely helpful.

Great location. An easy walk to the beach, with cafe/restaurant nearby. Had 2 nights with massively noisy party people in the unit next door, banging crashing & load talking & music until 1.30am. No Staff or reception on site to sort out the noise problem. Very disapointing

This place looked amazing online but in reality it is extremely run down, not well kept and in need of some serious repairs and maintenance.

Great use of the pool and easy parking. Comfortable bed and black out curtains. Couch however was disgusting full of stains that we actually had to put the cushions down to sit on them. The floor is needed for a good hot water mop. No hand soap. There were plates but unfortunately no bowls. Only spent one night there so did not bother chasing up after all this. But overall accom is nice, great location. Comfortable bed and easy check in and great use of pool. Just need thorough cleaning.

Very tidy, high standard units.

Great location, old but refurbished and very clean. Shower pressure was great despite from on site water tank on an island with scarce water supply. Swimming pool small but deep so great for cooling down and underwater swimming.

Beautiful view and wonderful staff. Spacious room, air conditioning was loud and no screens so we were hot at night. Could hear people walking in room above us at night. Far from other restaurants and town so take taxis or walk/bus options if you don’t have a car.

Wonderful experience from room to dining. People were great and easy to interact with staff.

Le logement est propre, confortable, quoique bruyant lorsque vous avez des logements au dessus de vous, vous entendez les pas des occupants et l'accès est assez sportif vous devez desdendre des escaliers avec vos valises. Assez loin du centre ville, il vaut mieux avour une voiture Sinon le site est beau.

Really enjoyed our stay, received a warm welcome with complimentary glass of bubbles at the bar. Unit was modern, spacious and clean. Had a nice patio with a sea view. Loved having the option to use the pool and a restaurant on site, which is rare in Waiheke. Food was amazing and staff really lovely. Will definitely book again.

Great place to stay

we feel like we are not valued as guest. The unit was not clean. there was cockroach when we open the menu book. the floor is dusty. the furniture outdoor was in bad shape. Pillows were ripped- probably due to old age. I dont usually write reviews but the experience we had was bad that it will not be fair for other people if the resort will not know about this feedback.

Four stars on average probabily speaks well for the most part ,that we would happy to stay again. The oven inside could have been cleaner ? the bench top had a burn from a hot pot which in hindsight could be blamed back on us, overall it was tidy and clean, and im not really expecting to get a call about the burnt bench top?

Nice place and fabulous views. We were in a property at the bottom of the complex which was a little disappointing as meant a real hike up a very steep hill to the amenities but on the whole, we had a nice stay. Restaurant was expensive so we didn’t eat here.

Good propert easy acess to buses and close to beach.

We loved the view and bird life area our villa. The villa was lovely, clean and warm.

We were upgraded from the Short Stay room to the Scenic Studio which was such a lovely start. Beautiful driveway and walk up to the resort. Check in and checkout super easy. The pool and deck area is lovely to sunbathe in. Our room was quite nice and comfortable. Only negative was the cleanliness which could be improved slightly. Some brown marks on the ceiling and dust bunnies hanging around, the cutlery and cups were a bit dusty and water stained. Overall though, the room was nice (could do with some modernising) and we loved the balcony.

This property has great views of the sea. Just beware there are many stairs to get to some units. Ours was 104 stairs to the restaurant, pool and restaurant. The restaurant food and service is excellent.

Was told we needed to pay a $25 late check out fee at 11am. Thought this was unnecessary and spoilt an otherwise pleasant experience. Staff could simply have reminded us at 10am that we needed to check out by 10am instead of waiting until 11am and then telling us about the charge.

Amazing service

A lovely location with views. Comfortable studio with everything you need for 3 days. Not ideal to be downstairs as guests on the floor above walk & drag chairs over the floor so noisy.! Reception never answer their phone so hard to get any communication unless close to reception area . The bed was comfortable enough.Pillows can be improved on . It’s very steep on the stairs between the units so a little difficult with heavy bags… I would stay here again on an upper floor. Very handy to Palm beach & Arcadia & store.

It was durjng public holiday but no restaurant, pool bar open for guests staying. Spa pool needs to be cleaned.

Stumbled upon this and couldn't have picked a better spot. Beautiful grounds and amazing food on site! The hotel is up on a hill but within walking distance to a beach 10 minutes away. We also rented e-bikes on site to travel around the island.

Great location and resort but frustrating we couldn’t get the casting to work on the TV despite staff telling us it was working! Hilly location and very limited parking. Disappointing housekeeping only came every second day. The whole purpose of holidaying is not making my bed. Would stay again tho.

Nice location, great views and close to the beach and public transportation which is a plus..space could benefit from some upgrades given the price they charge. Swimming pool is still under renovation, Overall, a very good option for a short stay in Waiheke.

Good

Would only stay if had a vehicle

A great place for a weekend break, staff were wonderful and the view from our unit and balcony was fabulous.

Stayed in the sea view studio. Really enjoyed our stay here! Be prepared to get your steps in if you’re planning to be going around the resort. It’s a hike to get from our room to the reception haha. We played mini golf and had dinner, really generous portions, everything comes out quickly and tastes good. The rooms are cleaned in the afternoon as they have alot of places to clean. There’s smart tvs in the room. They have laundry which is $5 ($1 coin) each for washing and dry. Then $2 coin for detergent.

Nice and clean and comfy

Really friendly team, wasy check in, clean tidy room which had everything I needed. I could hear young people stomping about and laughing in the room above me until reasonably late in the night which was the only negative.

Positives:Massive food portions, rooms are cosy, comfortable and clean, stunning views. Lovely friendly staff. Negatives: unit above not managed by property and guest stomped, scrapped chairs, banged cupboards etc for hrs at night, did not answer door when went up and knocked, called the number on the unit it said to call, no answer and reception was closed, said guest woke at 7am same noise on a Saturday. Resort is empty so unsure why they’d place a paying guest below a unit occupied by an external company. Food: Average at best.

great place to chill and relax!

Large comfy bed

super nice view and modern room

Waiheke Island Resort was a dream to stay at. The location is absolutely perfect! The villas were a good size, clean and comfortable. The staff were super friendly and helpful. The only down side is that the resort isn't entirely accessibly friendly as it has quite steep slopes and stairways. My mum has a walking stick and was slightly daunted by the pathways, however the staff went out of their way to assist her to ensure her stay was comfortable and safe. It didn't help that we went during the wet season, which made things harder - but as previously mentioned - the staff are gold! I would recommend staying here if you're looking for a little get away with breath taking views and great customer service.

Tidy, clean and quiet. Good facilities.

Nice views

Beautiful sea view own apartment easy to park and enter very nice

Terrible experience, would NOT recommend

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Very clean property - easy check in although the instructions could have been clearer (we were advised to check in after 2PM but when we arrived, the reception said they are closed from 2PM in winter so this was a little confusing). Other than that, fantastic stay!

Thoroughly enjoyed my time staying at the resort it is a fantastic place to stay and wish I could have stayed longer.

Rather steep site with many steps down and up to and from our unit. Only found out no services available the day we arrived including food that we anticipated getting onsite so had to travel elsewhere to get something to eat. No reception open on arrival or at several other times we tried.

Lovely property - had everything you need, very convenient Unfortunately the toilets nearest the public spa were very dirty - had smoke butts, strange looking food on the ground, a pair of underwear in the sink and purple splashed everywhere up the walls etc

Good

The resort was fine and the breakfast that we had was sumptuous . Private spa pool was very good and relaxing.

We booked a king bed and got there and it was two singles. Arrived at 5.30pm so reception was closed so could not change.

The location near palm beach is very convenient. The pool was quite nice but too cold. Hot tub needed some maintenance The mini put golf was fun for kids!

Room was fantastic, but get a top floor, we had kids staying upstairs and the floors are thin, their running was extremely loud. Palm Beach down the road is beautiful, with some great walks. We tried to eat at the restaurant at 7.15pm but it had closed early because it was a quiet night, we at down the bottom of the hill at the Arcadia, which was a fantatic feed.

We were supposed to have an ocean view room and it had Nothing to speak of …!!! No restaurant No yoga! Very unhappy with what the site had shown .

Beautiful setting, friendly accommodating staff. The food in the restaurant was delicious!!

Staff was super friendly and very helpful anserwing all my queries patiently.

We liked the privacy and quietness and clean fresh unit we stayed in. The steps down were a little steep to access unit re being in our 70's. The dining area was lovely with great outlook. there was an awful outside light on the unit next door which shone directly into our windows at night. It would be better if it didn't stay on all night but was sensor only and switched off when no one entering the units during the night. Other than that it was a nice stay and perfect for our needs.

The island and resort are a stunning setting. The cocktails were good and the staff were friendly but unable to handle complaints. I room was on a very steep hill down from and therefore back up to reception and pool area. The room was clean and spacious but very dated. WiFi was adequate and balcony had beautiful views. Being a bank holiday weekend, the resort hosted a loud party by the pool. The pool area needs maintenance and the spa was dirty. We paid over NZ$100 to use the private hottub but they brought us the Prosecco included in the price and left it unopened some way from us. The private hot tub had also been used by some off the party guests so it got cold quickly. The pool area changing rooms were also dirty the next morning at 11:30. When we complained the staff just shrugged. Apparently breakfast was included on Sunday if you stayed on Saturday night but we weren’t told this until Monday on checkout. They did give us breakfast instead on Monday but only a choice of 3 basic things with no coffee included which we had to pay extra for. I would come back to the island but not this hotel.

Awesome views of the ocean. Amazing and friendly staff. The room was really spacious and clean. I will definitely be going there again and will recommend Waiheke Island resort to all my friends and family that wants to stay for a weekend or longer in Waiheke.

Set up of the units was nice and spacious. As we were without a car we had quite a lot of steps to walk down and up from our unit. This wouldn't suit those less mobile.

A great stay, clean room and bathroom comfortable bed, vey spacious, all required amenities for a short stay. Breakfast included and of the 03 options , 02 of them were tasted, and they were so nice.

Nice quiet hotel............on a hill........be prepared to walk, but enjoy the views and the nice restaurant on site; good access to the beach if you walk and great pool!!

The resort was nice and our apartment was comfortable. The hotel staff were not helpful - when we arrived at 5pm, there was no one at check in. After standing around for a few minutes, despite being only metres from the restaurant bar, no one said hello or offered to help. Even when I approached the bar and said we would like to check in, they said “wait” and then never came. They weren’t even busy! It turned out the reception was closed and our key was in a box - but the bar staff could have at least said hi and told us this. They were so rude and incompetent.

Nicely presented and clean

Good value, clean and comfortable rooms with a great view.

The photos must be ten years old, as the current condition of the Architecture is dated and worn. The pool and spas in particular are so disappointing that we didn't go in at all. The private Spa is not private at all and the cheek of asking $250 for two hours inc a bot($20 prosecco and basic cheeses) on top of a $411 stay is a rip off. The water view Balcony is not worth paying more for.

The property was not great, no room service, tap was broken, expired milk. Terrible apartment condition and terrible service.

The property was only average, it was peak time yet reception was only open from 10am - 4pm. An envelope waiting when arrived, with key and map. When paying $440 a night for a studio I expected better. Menu was very limited, most items on menu unavailable. No TV or wifi on, had to wait for gardener to appear to fix. Sick and tired hearing "because of covid" If you have limited offering then at least discount rooms, to reflect the 'limited" everything.

The resort by itself is a comfortable and relax accomodation with good environment. However, the service is not too good both room cleanliness (only change bath towels but not others) and breakfast staff were very slow and may need to wait for more than 10 min to take order.

had a family emergency so couldnt stay - the no refund policy is painful like that

Location was good and good to have a busstop right outside, The Receptionist very helpful with directions on getting to the resort from the Ferry Terminal and Barstaff were very warm and friendly😊

We really loved the views and location on the property. It was cold on the island at night and extra blankets in the room would have been great.

Great staff, lovely food, fantastic views