Tropical Lagoon Resort

The crew from the entrance all the way down too the blue lagoon beach and bar are truly amazing!! Friendly, polite and always ready to help with absolutely anything a guy could need!! Will be back!

This property should not be sold as is as the maintenance and cleanliness is unacceptable

Everything

I didn't stay at the property I hope i was not charged?

But the Resort is not open noch restaurant no bar no breakfeast big construction site.Please put out on the booking side!

There wasn't any water there at one point, no wifi

Terrible stay

We book in 4pm in the evening and the room wasn't ready. On arrival i was told their restaurant and bar was out of service due to refurbishment. The remote had no battery and most of the time there is no one at reception.There was one cup in cupboard and the fridge could not close and kettle did not work.I was told security would be on site at 8pm but since i been there, there has been no security.i book in friday and i got one tissue, there was no room service and when i ask, i was told i was not there and there should be two set of key but they cant find one set so they were unable to enter because we was not there, mined you when i booked i was guaranteed private beach and was told because blu lagoon is shut down, we couldn't access the beach because the hiil is too steep and we had our baby so we had to visit outside beach and knowing they couldn't find one set of keys made me anxious and not safe.We were book for friday until monday but we book out sunday after world cup and again no one in the office so we left the keys with one of the worker. We are very disappointed with our stay but hope improvements are made for future guests.

The stay was overall pretty good. I think I would stay there again, but it would not neccessarly be my first choice. There was another couple that we were with that had a suite with a kitchen and the oven did not work. Also, the pool lights in the community pool did not work. The gas grill at the community pool was not operational either. There are small things that needed repair. This is a nice property. Air conditioners work, they keep the rooms clean and neat. The time for the office to be open was spotty. We pulled up at about 7:30 pm and barley got into our room. The security gaurd had to call someone to come to the property. The Lagoon was nice, but seems as though they would have cleaned this portion of the property better than what it was.

om this property you have s piece of mind wake up to birds and a beautiful view of the hills

The road to and from the property leaves a whole lot to be mindful of. The destruction of the road by the government leaves a bitter taste in my mouth. I wouldn’t be going back to that area anytime soon. The property is isolated and have steep terrains to walk. Average accommodation. The only bright spark is the local taxi driver named Phillip, very courteous, knowledgeable and a kindred spirit

Tropical Lagoon Resort has a very inviting atmosphere despite the obvious reconstruction efforts on property. I called en route to secure dinner (anticipated late arrival) and reception was very helpful with this. My check in process was very quick, and we got to our room within minutes of arrival. General information for the stay (Wi-Fi password, breakfast hours etc) was not thoroughly/openly disclosed. Arrived late afternoon and wanted to take a dip in the pool. Pool towels were not available (laundry attendants had already left and there seemed to be no access to provide me with one). In the late evening - lighting around the property (parking area, room garden etc) was sub-standard. Room was clean and appliances all worked. We had no hot water to shower (though advertised as an amenity) and was told that they forgot to put the switch on... If you're looking for a getaway from the hustle and bustle - this resort is quiet and relaxing. View is amazing! I'm sure that after all has been done on site - I shall visit again. If you leave your door open for a split second, however, be prepared for flying bugs - quite noticeable during my time there!

The close proximity to the Lagoon was a definite plus. The rooms were very clean and comfortable. The grounds were lush, well kept and “organic”.

Friendly and helpful general manager. Beautiful beach bar with friendly staff, a pretty lagoon view, and good music! Just keep in mind that it is very hilly so may not be best for someone with limited walking ability.

It’s quaint and the view is beautiful. Staff is very helpful and courteous. Wi-Fi is not consistent but overall a great stay.

The staff was amazing. We celebrated my husbands birthday and was surprised in our villa with ice cream for everyone by our housekeeper Nicola. Everyone from the front desk staff was awesome. This was our second stay at the resort. We look forward to many more future stays.

It’s a beautiful place, staff was ok. Only issue is there wasn’t much utensils we had to buy our own stuff, the place is private and quiet the grounds is green and very clean. Much recommended

Not hot water in the pipe

These villas

This is a great spot for a quiet getaway. The views are spectacular! The room we had booked was not available upon check in, so they put us in one room for the first night then upgraded us to a beautiful suite for the rest of our stay! Yes, the walk down to the lagoon is a bit steep, but definitely worth the trek. The meals we ate were tasty and made to order. When we go back to Jamaica (whenever that may be) we would definitely stay here again!

beautiful scenery and property---------walkway to lagoon too steep and slippery--------great staff------friendly people---very helpful--Ill be back!!

The surroundings are impressive and view breathtaking... really wonderful view of the sea and lush vegetation! The property is very well kept and painstakingly clean (including the two swimming pools)! Access to a private beach not for the physically unfit, but well worth the journey down a steep hill).. Meals are good and staff are pleasant and make an effort to address problems (would be nice if there weren't any!). Internet access needs to be improved,

The property is quite beautiful with lovely views of the lagoon, and the surrounding mountains. The first night we were there, there were a few deficiencies with our room, which were rectified the following day. Over all, our room, and I suspect the others need a refit/reno, which I believe they are in the process of doing. The staff were fantastic: Cordaline in the restaurant went above and beyond the call of duty. Devina who cleaned our room was fantastic and a joy. Monique in the front desk, who was just one of two front desk staff that I spoke with was wonderful. The food in the restaurant was also quite good, though our experience was limited. We ate breakfast every day, and I had ackee and salt fish with boiled banana and boiled breadfruit. It was excellent. My wife was happy to have fried eggs with hard dough, and she was happy. Our first dinner there was "okay". My wife was not pleased with her stewed chicken (she's Jamaican and knows how to cook stewed chicken). It was clear that it was a rush job. I had curried shrimp, and it was "okay". I informed the chef of our somewhat disappointed experience with the dinner, and he asked me to give him another chance with a fish dish, and so I obliged, and he delivered. We ad dinner there the last night. A word of caution: the road to the lagoon is VERY steep. Elderly, people in not so great health and people wot bad knees or bad hips would be advised to access the lagoon from the other side.

Beautiful, peaceful and relaxing. If you are disabled or have a problem with walking the slope getting to the beach would be too much.

The property was beautiful. Access to the blue lagoon was a plus!

Nice resort overall ; staff was great have 3 critiques 1. I know they inform you that the resort is on hill and that the path to the lagoon is steep ; however I think that with some slight capital improvement a railing system should be put in place on the walkway down as to make to walk not so dangerous . my wife had a slip going down on the first day and hurt her wrist . 2/ Wifi is not really available everywhere on the grounds . in our very villa there was no wifi and was told by the staff that it would work by the poolside and the restaurant . well that's fine . But is having wifi in the rooms for customer ease that much to ask for . and finally we stayed in the black mango . there is a mold water spot that is very apparent on the bathroom ceiling ??? no one took care of it . and also the fridge needs updating ; the compressor is very noisy and can break to peace and serenity that could be present in the quiet nights in Port A . nice place to visit but they should invest a little more in the issue I mentioned above to improve the overall experience .

This place lacks proper coordination with services. My booking was changed without notice even at check in I was not notified. When I questioned the change I was given a lame excuse. No internet service for an entire weekend. Iron or board. Cable also out. This is a poor excuse for a resort. Friendly staff not properly trained. No organization and poor management. Not ready for travelers in large groups.

The location and view were good but the general level of comfort left something to be desired. Most disappointing of all was the fact that the room facilities were not good. There was no coffee machine or even a sachet of instant coffee, no drinking water bottles were placed in the room nor was there a kettle to boil water for a cup of tea. There was a fridge and microwave but that was it. The breakfast provided was below standard - there was no coffee or tea available even in the dining area! The staff were helpful but clearly the place was running on a tight budget and the facilities reflected that.

Hotel is central to everywhere i wanted to be , facility is clean and staff were very friendly.i definately will stay there on my next trip.

Wonderful resort, great location, nice rooms, friendly and helpful staff, but the water pressure (defective pressure switch), wifi and restaurant/bar needs "fixing".

Staff was excellent. Offered to work out transport if we didn’t want to walk the hill. Very quiet and unbelievably beautiful.

As a couple, there is plenty of privacy and the beach is lovely.people are friendly and helpful.

The Tropical Lagoon consists of a number of Villas located in the hills. Most of these Villas, if not all, are overlooking a Lagoon. The unit I stayed in consisted of one bedroom, kitchen with stove, microwave, bathroom, eating and drinking utensils and a common area for eating and watching TV. There are two couches and a table for eating and placing the laptop or computer on. There is a verandah with two chairs and a table. You can sit and enjoy the greenery and the peaceful water of the lagoon. As stated previously these Villas are in the hills and it may be tiresome for some people to access them from the Reception area. A rental car or a driver is something that should be considered to get around. I would definitely stay at this resort in the future. I would rate it at 4.5 out of 5. Charles Smith

Best experience ever thanks to all the staffs at tropical lagoon special thanks to Donovan who went above and beyond to make sure our stay was a great one we definitely will stay at the tropical lagoon again and again love it love it

(1) Air condition did not work properly as is would shut off at times and was hard to restart. Had to call front desk several times of issues. (2) TV remote did not work properly. (3) Ran out of toilet paper during the night. (4)The free breakfast items were extremely minimal. Any other items, ordered not on menu (eggs, toast, orange juice and coffee) was a $15.00 charge. (5) No Jamaican Blue Mountain coffee served. I mean c'mon, why am I drinking Colombian Coffee in Jamaica? (6) Bed was uncomfortable.(7) No telephone in room. Therefore, I had to use my personal cell phone to contact the front desk, so I would not have to walk down the hill in the dark at night to report any issues. I booked two rooms (The St. Julian and the Orange Rooms). We were notified of a room change when we checked in. Apparently, there was work been done on the Orange Room, so a change had to be made to the Plantain Room. However, this room did not provide a great view as the room originally booked.

We had a wonderful experience at the Tropical Lagoon Resort! The villas and grounds were absolutely stunning, with views of the lagoon and ocean from our balcony and through the resort. I can’t say enough about the staff - they went above and beyond to make our stay all it could be, and we loved them! The villa was spotless, the chef magnificent, the bartender helped with things around town, the staff at the beachside lagoon was attentive, and the manager checked on us daily. They made the trip more meaningful!

First off the staff was great. I got pick up by Philip who was very nice and helpful he advised me to pick up some snacks for the room which was very helpful. I also ended up getting a tour guide by the name of thailer hill very nice person gave me a full tour of the area as well as going into Kingston for a small tour and the Bob Marley museum lean a lot about the history overall I had a wonderful experience I will definitely return

Very nice staff. Had s great private weekend getaway. Short walking distance to private beach. Awesome!

We stayed at this hotel for 2 days while in Jamaica for a funeral. My husband and I were pleased with our room, the friendly accommodating staff,and the location of the hotel. To our surprise our room was upgraded, we were so pleased with the accommodation. Although we arrived at around 7:00 pm, we were given a personal tour of the property by Donovan.

This is a gorgeous hotel which provides easy access to the world renown blue lagoon. The staff is super friendly and quick to accommodate the needs of all their guests. Highly recommended!

Checking in took a little longer than expected but this was redeemed by a complimentary late check out which we were grateful for. The property was very beautiful and the rooms were very clean and comfortable. The staff was super friendly and very helpful. We needed sodas at midnight and they were kind enough to open the restaurant and get some for us. The Hotel offered easy access to the Blue Lagoon where we went rafting with Danny. We had breakfast at the restaurant both days which was really good. Overall this was a great hotel!

The location is perfect on the hill top next to the Blue Lagoon, which is a famous place of interest near Port Antonio. The property has a small beach right to the lagoon. The service is nice. Finding my friend left our driver's license at the resort, they send me an email and offered to mail it to me. However, renovation is needed before they can make the stay more comfortable.

Quiet location with very friendly and helpful staff.

Wonderful stay in the Robin Suite. The staff was very accommodating. We were given a cellular phone at check-in which had all the numbers of the hotel departments. The property is gorgeous. The view of the Blue Lagoon from our suite was amazing! this isy new favorite hotel in Jamaica!

The Tropical Lagoon Resort was a perfect pick for our vacation/business retreat in Portland. We had wanted to be close to the Blue Lagoon and other attractions, and we couldn't have been more pleased with the location, the villa hotel, and it's wonderful staff and beautiful grounds and accommodations! Would definitely highly recommend, and hope to return in the future!

Nicole was awesome and all other staff were lovely as well. Be careful and don't let your children play inthe sand. Sands flies will bite them and swell their hands.

This is not the typical "All Inclusive" resort you would find in negril or Ocho Rios. If you are looking for a relaxing location to see the pure beauty of Jamaica then you will enjoy this location. No entertainment or butler service. Nice villas located just a 100 yard walk from the "Blue Lagoon". Not as crowded as other tourist locations.

This is a lovely hotel with very helpful staff. We enjoyed our stay very much. Beware: you need to be in a reasonably fit condition to walk up the slope to your hotel room, and down the slope to the Blue Lagoon.

I stayed for 3 days for my birthday and it was incredible. I rented a car and drove from Kingston and upon arrival Donovan was waiting to check me into my room. Check in was very quick and he took the time to show us around the property. my room was as pictured and included a flat screen TV, fridge, microwave and AC that was on when we entered the room. The chef was nice enough to cook us dinner when we arrived, it was pretty expensive though so we only ate there one time. The walk to the lagoon is down a very steep hill and a lot of stairs so be prepared. Overall I would stay there again.

The hotel is awesome. The blue lagoon is awesome. The office staff and beach staff are awesome. The restaurant is a huge disappointment. Make sure you arrange with the office to have a driver take you elsewhere for dinner if you don't have a car. The office is great about this and there is lots of great eating in Port Antonio. I can't imagine how they can leave the restaurant like that - very expensive and very very dull. The food and experience are nowhere close to what you pay. (Breakfast was nice.) You may note that I still gave the hotel a 5 and heartily recommend it. Everything else was that great and you can work around the restaurant easily.