Absolutely loved all the staff. Butlers are amazing. Absolutely stunning views. Pool is amazing and drinks kept flowing.
Compare nearby stays with similar location, guest experience, amenities, and class.
Luxurious Amenities
Pamper yourself with onsite massages, body treatments, and facials. Enjoy the luxury of 3 outdoor swimming pools and complimentary wireless internet access.
Delicious Dining Options
Indulge in a culinary experience at one of the 11 restaurants or grab a drink at the 6 bars/lounges. Don't forget to savor the complimentary buffet breakfast served daily.
Convenience and Comfort
Benefit from a business center, concierge services, and a complimentary airport shuttle. Each of the 249 guestrooms features LED televisions, minibars, and private balconies.
Experience paradise at Sandals Emerald Bay - ALL INCLUSIVE Couples Only, where luxury meets serenity. Book now to create unforgettable memories.
Check-in from
03:00 PM
Check-out by
11:00 AM
Children
Not allowed
Pets
Not allowed
1 King Bed
550-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
51 m2
Ocean View
In-room amenities
1 King Bed
420-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
39 m2
Ocean View
In-room amenities
1 King Bed
550-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
51 m2
Ocean View
In-room amenities
1 King Bed
427-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
40 m2
Ocean View
In-room amenities
1 King Bed
550-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
51 m2
Ocean View
In-room amenities
1 King Bed
420-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
39 m2
Ocean View
In-room amenities
1 King Bed
550-sq-foot room with a balcony/patio
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
51 m2
Partial Ocean View
In-room amenities
1 King Bed
420-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
39 m2
Ocean View
In-room amenities
1 King Bed
420-sq-foot room, balcony/patio with beach and garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
39 m2
Garden View
In-room amenities
1 King Bed
427-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
40 m2
Ocean View
In-room amenities
1 King Bed
534-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
50 m2
Ocean View
In-room amenities
1 King Bed
420-sq-foot room, balcony/patio with beach and garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
39 m2
Garden View
In-room amenities
1 King Bed
420-sq-foot room, balcony/patio with beach and garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
39 m2
Garden View
In-room amenities
1 King Bed
550-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
51 m2
Ocean View
In-room amenities
1 King Bed
420-sq-foot room, balcony/patio with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 42-inch LED TV with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Sleeps
Up to 2 guests
2 adults
Room details
39 m2
Ocean View
In-room amenities
Pets not allowed
Property confirms they are implementing guest safety measures
No rollaway/extra beds available
Service animals not allowed
Guests are provided with free hand sanitizer
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Staff wears personal protective equipment
Property follows sanitization practices of Safe Travels (WTTC - Global)
Property is cleaned with disinfectant
Social distancing measures are in place
EarthCheck
Professional property host/manager
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Shield between guests and staff in main contact areas
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Absolutely loved all the staff. Butlers are amazing. Absolutely stunning views. Pool is amazing and drinks kept flowing.
The beach is beautiful
Food was marginal at best. Low quality alcohol, NOT top shelf! Way to structured and many facilities closed at 6 pm!!! Staff was very friendly and tried hard!
Excelente place. So beautiful . Amusing place. A real paradise. One f the best place in the word.
Quite tired and in need of upgrading
Expectations were higher considering the cost. Our building 7 experienced power outage occasional loss of elevator usage and noisy AC fan. Staff was okay some seem dismissive.
The property was excellent my bad review is for RBC travel Our flight only went to Nassau we needed to fly in to Exuma. We had to scramble to get another flight to our destination as well as a return flight to Nassua. Our expectation when we booked was we would get to our destination. I am expecting to be reimbursed for the cost of these extra flight!!!
The building flood out every day, therefore there was a puddle of water in front of the elevator and lobby area every day! My fiancé and I do not eat pork and was limited to eating fish every day and lamb (served only at dinner) because the menu was predominantly pork products.
Toilet leaked and they fixed it but the toilet next door was leaking and soaked our clothes in a bag hamper in closet. A/C quit one night. Bed was very hard. Full set of fresh towels were hard to come by. Quiet pool was nice. Main pool's music was extremely loud. Beach n ocean were great. Staff was nice. Food was okay.
The property is nice. We paid for ocean front butler suite but were put on the very end with the more the half the view blocked by the adjacent property pine trees separated by an old chain link fence. Was able to get move the next day to a much better view. Had a water leak from the ceiling the whole stay but we just kept a towel there to keep it from pooling up. Wasn’t worth another move. Our butler was very hard to get ahold of for reservations or drinks but we’ve got legs so we just took care of it ourselves. All in all it was a nice place. Good food. Courteous staff. We won’t go back but for the area I think it’s worth staying. Maybe not for the price we paid but if yiu can get a deal.
A great resort: unique location, unbelievably beautiful beach; convincing and working concept (focus on 'couples in love'; all-in). We stayed for a week, went to a different place that we had previously booked and decided to go back to Sandals for another week. Food in the restaurants was excellent. Room service was slow and not reliable.
We had an amazing anniversary trip! The staff and amenities were fabulous! We will be back!
The staff were so nice and always gave you an hello. Didn’t line that you couldn’t get your hands on a paper menu unless you went to the front desk. I think they could post their menus and times opened in a clear glass box outside the restaurant!
We loved the staff at Sandals, very helpful and polite. The sand fleas were horrible. Bring spray with you!
VERY outdated... reeks of mold in rooms and other areas on the resort. Didn’t pay attention to food allergies or care about shared complaints. The list goes on and on...
The location and beach were breath taking. The grounds were immaculate. The golf course was absolutely stunning. British pub was original. Wines and spirits were very good. Beer available was poor (Kalick). The large swimming pool was unusable due to temperature. It was very cold. Gutted at this!!! The service was average with very few orders taken for food and drink actually fulfilled accurately. Some of the staff seemed unhappy and looked like it was a hardship being there. The real disappointment was the quality of the food. It was very average which was really poor! The Bombay - really bland flavors and potential catering to American tastes. il Cielo - Burned my lip on a bowl of pasta. The sauce was piping hot. Never in my life seen steam coming off a bowl of pasta! Kimono - pretty good. Very entertaining but again fairly bland flavors. Jerk shack - liked this place. Good food and amazing hot sauce. Barefoot - Couldn't complain. Very good burger. The Duck - again a safe bet. Basic pub grub. The Bahamanian - really disappointing. Ran out of raisins on the third day, walnuts on the 5th day and could not replace limiting my healthy breakfast options. Lunch options did not change during 10 day stay. Meal at night was cold and over cooked. Dino's - cant complain. Pizzas were fine. The only 5 star all inclusive resort is a stretch. Service very hit and miss. Food was 3 star. Extremely drunk guests being loud and rude at breakfast, lunch and dinner doesn't scream 5 star.
The property was impeccable and the staff was great. The food unfortunately was fair at best.
The hotel, food and service at this hotel are excellent. We had some trouble with the car rental through Island Routes, their tour agency. Car not delivered on time and attendants not available to help with our concerns. Attendants returned the car prematurely even though it was rented for one more day. Probably better to pick car up at the airport
We loved Emerald Bay! Great beaches, golf course, food and friendly staff.
The things we did like we're the property made us feel safe day & nite & had beautiful landscaping. The beach was clean & had ample & comfortable chairs & shade. There was a variety of food & alcohol to try. The bartenders were quick & attentive & all made great drinks. We had a clean & comfortable room. All workers we passed by or talked to we're always very polite. The things we disliked however were the ocean water wasn't as clear like many beaches on Exuma. They did not have the alcohol called "Kaluah" & had very a limited beer selection. While dining at a restaurant which we had to make a reservation for, we didn't receive some of our food, we weren't asked if we needed explanation on the menu items, which we did & we did have to ask & felt we took up alot of the waitress's time doing so. There was ABSOLUTELY NO NITELIFE/ ENTERTAINMENT AT ALL. 1 British pub had 3 pool tables & ping ping table, that's it. During the day there weren't any poolside events, they played the exact same music there day after day. The place is very spread out, there's alot of walking to & walking back from & walking & walking. We had heard on social media to pick up extra pool/beach towels because they run out, this is a true fact. They did run out on a few days & we luckily had gathered extras.
The staff is not friendly enough, they made landscaping at 8am on Sunday, but the restaurants are so good in special French and Indian.
Beautiful views, beach was huge and never got crowded, very quiet on the beach, no boats or jet skis riding past.
Beautiful beach, grounds kept really pretty, loved the pools.
Beautiful building, great location, nice people, great food and restaurants . Every worker there had there own information to give out. Many of which were not at all the truth. You ask what time is the intertainment tonight. Each person will have a different time and place. Very few workers had the correct information. They just told something off the top of their head. Not knowing what actually was happening.
Rooms were “ok” , beach was amazing ! The hotel is nice but not worth the price ....
Could only get a reservation at one of the three restaurants that require reservations. $50 fee for golf cart NOT included with free rounds. Bottle of wine took over two hours to be delivered. Beach beautiful!!
Beach full of garbage and sea weed pools nice food ok rooms ok
This was our first experience with Sandals and we have already booked another vacation. The resort was amazing, the staff was friendly and accommodating. The beach was breath taking. The only downside I had was that the pillows were really soft and there was not much night life but if we had to book again we would.
I was disappointed hotel stuff not really helpful, food not that great
Loved this vacation, the resort and staff were simply amazing and will return soon.
The location of this place is stunning and the resort is beautiful. Our room was huge and always kept clean and well stocked. Our butler's Jackson and Baggy were fab! The golf course is challenging but the best we've played. I'd highly recommend Emerald Bay as a place to get away from it all. We also did the Ocean Safari with the pigs whilst there - if you go here do it! This was our first visit to a Sandals resort and we'll be trying more!
When we arrived the clock was broken, no coffee cups for coffee, the upgrades of bathrobes, slippers etc were not there. After 4 days we asked to have sheets changed, it took till 7th day after we had asked numerous times, went to management and it was taken care of but only for limited time as we were there for 14 days. The beach and water had alot of debris (plastic) in it. On the positive , all of the other staff was amazing, friendly and the food everywhere was very good.
Nice hotel , amazing beach and resort landscape , but beach area needs improvement and newer ,cleaner beach beds. Resort entertainment needs improvement and more varieties..
The grounds are beautiful, the food was very good, the staff was top notch. What I believe I witnessed was management/ownership cutting back on maintenance and capital expenditures. Our room had an active leak in the water closet, the toilet clogged several times, empty or not, the shower dripped loud enough to keep us awake at times, the plantation shutters for the walkout doors were very hard to keep in the track. The hallway smelled of mold and had an obvious roof leak that was damaging the wall, the elevator did not work correctly and one time we got out of it after it did not respond when the buttons were pushed. The pool was beautiful, but not very clean. The beach was beautiful and the sand was like sugar. The rinse showers by the main pool entrance to the beach didn't work correctly. I have other items, but you get the point. Ownership needs to put some money into renovations and some simple maintenance. I'm sure when the bought the hotel out of receivership (it was a Four Seasons) it was a gem. I won't return until they renovate the hotel.
The location of the hotel was perfect, white beaches and blue waters. The hotel itself was fabulous as were the restaurants, facilities, entertainment and staff. I can’t fault it and am already planning my trip back next year!
Island and water of the island are gorgeous. Main pool area is nice. The Club lounge is VERY tired and needs new carpet and furniture at the very least. Rooms could use refresh for the money spent on them. The hallway inside to our room 1111 was like a convalescent home hallway...super dirty, musty, and gross. We were glad to be on the ground floor so we could exit out the patio slidong glass door every time and avoid the hallway tumbleweeds of human hair we encountered on the first time to our room. So gross. The sushi restaurant was surprisingly great. Power was out the entire night we had reservations for the Indian restaurant, so we had to leave after our appetizers (which were great). The hibachi restaurant is a bad environment that needs a designer to add some help, but food was definitely acceptable. Jerk shack has amazing food, but the flies are a SERIOUS health problem. The one restaurant that has lobster at night was boring, but they allow you to have multiple lobster tails, which was great. Swimupbar was fun with great bartenders and music/games. Most servers were not that engaging, but all of them were pleasant and had a smile. Wasn't horrible and we enjoyed ourselves, but the first 6 nights we stayed on the same island were better, so we would not go back to Sandals.
This hotel is a complete let down, no more than a 2 star hotel, the staff were rude and completely unhelpful. You have to constantly ask for things and they bring you the bare minimum. For example, we asked for more coffee and water for the room and after calling three times over the course of one day, they brought one small bottle of water and one coffee sachet! Unbelievable! The room was dirty, dated and mouldy with bugs and even a small crab! At check in they make you complete your own details on an iPad which kept crashing. It took over an hour! We eventually got to the pool at about 3.00pm and they had no loungers and no towels. We soon discovered that you need to be there at 7.00am to claim a lounger as they are on a first come first served basis... and forget a cabana, unless you fancy going down to the pool at around 5.00am! They also are constantly trying to sell you other Sandals vacations. While the sea was a lovely colour of turquoise, there was seaweed everywhere on the beach. We stay at many 4/5-star hotels, and rarely do we feel strongly enough to write such a negative review but we paid over $2500 for four days and we were expecting a 5-star vacation but were appalled and completely disappointed. This property is not as it seems. We would never go back to a Sandals resort.
Don’t know what stands out the most the staff, the food or the beautiful scenery. Will definitely be going back.
Sandals Emerald Bay is as beautiful as the pictures. They do not lie. The food was really good; especially Bombay. Butler service was awesome; loved it. It really helped me relax as I didn't have to make any dinner reservations or anything. Day#1: I told the butler what I wanted to do while I was there & sort of what time of day I wanted to do it (dinner/golf/massage)...he came back a bit later & left the itinerary on my table. DONE...& then he escorted me to all the appointments. No thought on my part at all...I didn't have to do anything. I tipped $25 per day, per butler. 4 days/3 butlers = $300..not sure it was enough; but that was the guidance at the time. Caution: you can not see the ocean from the ground floor of any building on the resort because of the dunes. I had an oceanfront WALKOUT...could not see the ocean, nothin but dunes. If you get an ocean front/view room to have an ocean view, go up a floor. Also, the resort is small; although an oceanfront room will have a beautiful view; the walk from a standard room to the beach is nothing to worry about; it's not far at all.
We rode out hurricane Irma while staying there. Jeremy and staff were great!!!! Thank you
Hotel was good , did not get towels after cleaning room after first night, Had to request bar to be stocked every day.
Overall we had a great time. Excellent beach and pool. Very relaxing. Have to get to pool and beach early in the morning to grab shade or hut. Grounds are fabulously kept. Staff was great except pool bar service was very slow. Best meals were the Bombay Club and Kimonos. Buffet was not a favorite and did not like a lot of the selections. Room was nice and clean but with noisy doors and neighbors. However beautiful location and overall great service outweighs any minor complaints.
This resort is amazing and the location is perfect. If you love a beautiful beach this is the place for you. Super clear blue water, white sand and very private. Out on the beach there are plenty of palapas and best of all none are stacked in front of each other so you get the perfect view each time. The resort has great pools, plenty of restaurants with great food. The rooms are very comfortable and all have balconys. It's a great place for a quiet get away but also you can have some loud fun if that's what you want. There's a quiet pool and one with music and activities. At night there's entertainment and games or you can choose to have a quiet diner and sit by a fire pit or hammock. There are also a variety of activities you can pay for to do outside the resort. If it's your first time the tour that takes you to several cays including swimming with the pigs is a must do. And last but definitely not least the employees at the resort were all amazing. Best customer service and friendly employees I've experienced so far at a Sandals resort.
Great hotel in a stunning location.
The resort was huge with plenty of facilities it is totally a 5 star resort, the room was very nice with balcony and very comfortable bed, but I guess you will find a bit of wear and tear in the room but I think this is acceptable. We stayed for my honeymoon in April and it was a bit overcrowded than I expected, with the average age group of 40 - 50..we didn't use the pools as they were too crowded. The staff I met in the resort was very nice and polite, with 5 stars service but on the phone, the operators / from club lounge were completely the opposite, they were rather unhelpful and they would transferred me to another department right away without me finishing my sentence, I was very surprised and shocked. And sometimes I needed to make about 5 calls until someone picked up. I asked for stuff to be sent to my room but they never appeared. I booked a candle lit dinner for my husbands birthday and I wasn't informed to come to the lounge to do the menu choices until I took the initiatives to call them. From the menu choices I ticked 'surprise for him', and somehow when they called my room to confirm the dinner and they spoilt the surprise by talking to my husband about it, this is ridiculous and a careless mistake! I would recommend this if you are going as a couple and perhaps with your friends and parents, all drinks and food are free and are OK. But avoid this if you want some privacy and quiet time.
Oh my gosh..LOVE this place! The beach here is like no other. The water is the most beautiful blue water we have ever seen! We really liked the fact that every time we wanted to be on the beach we were able to find chairs and palapas to sit under. We also liked that there were two pools. One of which was more of the party pool and a VERY quiet pool. Again, there was no lack of seating or cabanas. The staff were great. Every time we passed a staff person they smiled and said hello. The food was really surprising. We had some wonderful meals here, all served by courteous and attentive employees. I would totally love to come back. It was a wonderful experience.
All staff from the front desk to the food service to the grounds keepers where so friendly and accommodating. The gardens are beautiful. We ate at a different restaurant for every lunch and dinner. Every meal was great. If I had to make a suggestion for improvement....the public washrooms are tired looking. They need some attention for sure.
We celebrated our 30th anniversary at the Sandals Emerald Bay resort. There were several things we liked about the resort. It was a beautiful resort. The food was great. Kimono's was our favorite restaurant. Bombay was good too if you like spicy food. The bartenders at the pool bar were amazing, especially Aaron and Storm. Lots of fun activitys at the pool and in the ocean. Kayaks, sailing, and paddle boards available wind permitting. Convenient shuttle from the airport and back. There are a few things that could have been better too. The resort only offered limited trips. You need to book the swimming pigs through an outside vendor to get your money's worth. It's the same price but it's an all day adventure and it will take you to Thunderball grotto and to swim with the sharks. The snorkeling trip offered by Sandals was not very good. Not much to see and very choppy water the day we went. Additionally, the drinks are weak and we did not like the rum they used. The staff don't move quickly so relax and be patient.
Beautiful palms and flowers, great staff. A bit on the loud obnoxious side at the poolbar during the day
It was a great experience. The water is so clear and beautiful. Hotel is really nice, great white beach infront of it.
The hotel is at a beautiful location in Exuma. The water was absolutely amazing. Chrystal clear. Food was excellent as well.
The staff is great!! We had the best time! It is relaxing as well as had great entertainment.
We had a great. Food was good. Service was a little slow. People were extremely nice and went out of their way to be helpful.
This was our 12th time to the Caribbean, but a first to the Bahamas. We had never booked at a Sandals, and had very high expectations. We arrived, and had to wait over an hour until 3:00 for our room to be ready. I understand that this is standard practice for this resort. We booked an Ocean View room. What we got was a room that wreaked of mold and had a view of the kitchen. We immediately complained and was told that we would get the room that we paid for the next day. The next day came. We were told it would be another day before our room was ready. I said this was not acceptable and they made arrangements to get us the room we had originally booked. The staff is very friendly. The service is hit or miss. One morning we ordered coffee, it was in our room in five minutes. The next day it took over an hour. Same at the restaurants. Either wonderful service or so-so. Food was good. The buffets are not the huge ones that we had experienced in Mexico, but were adequate. The beach is nice. It is very secluded. Usually there was never more than eight people in the water at any given time. The restaurants require reservations, long pants,and closed toe shoes. Other resorts we have stayed at were not so time and dress code rigid. We were there during the Super Bowl. They put on a great spread of hotdogs/hamburgers/nachos and had a huge projection television. This was a welcome surprise. We would stay at another Sandals in the future.
This is a great place to getaway to. The beach is pristine and the golf course couldn't be nicer. If you are only planning to play nine holes definitely play the back nine. I definitely recommend doing the ocean safari excursion it's well worth the price. Seeing the swimming pigs is incredible. The food is ok, not quite what I expected given the price but it's not bad. The staff couldn't be nicer and definitely wanted to ensure we had a great stay.
The trip was off to a rough start - we were overlooked by the staff after our room was ready because they "didn't see us" for about an hour in the waiting lobby. The shower in our room was installed incorrectly. The door opened into the stall, leaving you squeezing in the corner to get in. You literally could not get into the shower if you were chunky. Maintenance took about 3 hours to find a solution to this problem while we waited, dirty and wet from swimming. The rest of the stay, however, made up for all of that. The staff bent over backwards to ensure guests were happy. The food was excellent, as were the beds. We were so sad to leave.
We stayed here for our honeymoon and it did not disappoint. They have us a free upgrade to the honeymoon package and have us a top floor room with an incredible sea view. The staff were amazing and made you feel extremely welcome and relaxed. The resort has 6 restaurants for evening dining and they are all very good. Scuba diving is all included with your stay at the hotel which is amazing. The beach was white sand and warm blue water and looked just like a postcard picture, and it wasn't busy so it felt like a private piece of paradise. In all honesty I couldn't find anything to fault but the price per night does reflect that.
Definitely not a 5 star hotel...barely a 4 star. Service and food was horrendous. First and last visit to a sandals.
Amazing water, but staff not the greatest in the world's as it should be with Sandals. But that's typical for Bahamas unfortunately!
Absolutely amazing experience with this resort. Beautiful beaches, beyond friendly service, amazing food - best I've ever had! Very very clean, safe hotel.
Restaurant staff are very grouchy compared to them at other Sandals. Food was so-ooo terrible.... Especially at Bear Foot. Don't go there.
The sole redeeming feature of this resort is the beach. All other aspects of the rooms, pools, restaurants, entertainment, service, etc. are exceedingly mediocre. I feel that TripAdvisor really misled us (usually so reliable) on the quality of Sandals Emerald Bay so I want to make sure there is a review here which accurately represents the shortcomings of this so-called luxury resort. -All buildings, fixtures, furniture, etc. are tired, peeling, scratched, scuffed, ancient, worn discolored and unappealing. The instant that we walked into the hotel and saw how ragged the Sandals welcome mat was, my heart sank. -The rooms are similarly old and tired. The combination of many small things eventually makes one wonder why you are paying so much for a week by the beach (broken faucet, mirrors with messages still on them from past guests, 3 mismatched glasses with which to enjoy the wretched minibar, etc.) -While we did have a number of good experiences with the staff (Heston, Carly, Max, Aaron were all lovely), the service is generally uninspiring. We had one extremely rude bartender in the Drunken Duck; Sandals doesn't seem to care much about how their employees represent the brand -Entertainment... what entertainment ? Truly abysmal. Try Grand Iberostar Rose Hall or Paradisus in the DR. -The food was poor but the worst part of it was the lack of choice. They claim there are 7 restaurants but really, there are only 2, as you have to have reservations for the rest.
Great accommodations, but the attentiveness and helpfulness of the staff really made the trip. This was my first time at a Sandals resort and I will not go back to any other resort on vacation.
If you are booking more than one room be sure to call to get them together. We had to complain for a couple of days before they moved us next to each other. Room pictures advertised on here are not the views you will get.
We started out with getting there a day late (due to airline) but as soon as we pulled into this beautiful place and were handed a wonderful green drink we knew everything would be ok. Grounds are beautiful as is the beach. The room had the view I was expecting. Made reservations for dinner the next two nights. I had read online that they get filled up quickly. They were all full for that night so we went to Pub to eat. Great fish n chips and drinks were strong and good. Love the energy of the bartenders. Next time I think I would skip making the reservations at the restaurants and just eat at the other places. I had also heard about some people thinking some hostesses and staff were unfriendly. I can see what they are talking about because some are short and to the point. That didn't bother me and they are getting the job done. Pool is beautiful and the entertainment is very good. The water and beaches of Exuma are like no other. You must, MUST book a tour through the hotel to see some of all the other islands. You will get to swim with the pigs which was great but the best is stopping at several island beaches. The colors of the water are breathtaking! I will remember this trip forever. I am a beach nut and Exuma is now #1 on my list as the best! I will be back. (I was worried about mosquitos and we didn't get one bite. The hotel sprayed Tues/Thurs when we there. We didn't get any bites on the tour either & didn't use any of the bug spray they had for us in the room)
Just wanted to relax and enjoy Exuma. The hotel and the staff great but the beach and blue water were ridiculously wonderful.
Expected 5 star romantic setting and great food. Beach is gorgeous, pools lovely. Staff very nice and accommodating. It did take over an hour to get 2 bags to our room after arrival. Buffet dinner 1st night best was mashed potatoes and veggies. Grouper was not fresh, tasteless,other dishes mediocre. Italian restaurant excellent. Room service ok but they didn't leave silverware! We used our own spoons! Best breakfast was the fresh omelet station, also good buffet. Construction near main pool very loud hammering all day. Even at the "quiet pool" landscapers and leaf blowers were around every day. Best place was the beach, water is incredibly clear, water sports and sailing were great. Junkanoo party and buffet was wonderful. Swim up bar terrific the bartenders were the best entertainment. So mixed reviews here. Maybe we're just noise sensitive but would not go back.
Hotels staff and service at the restaurants was terrible. Pure stress to book a table every evening at the sandals club desk. Very unkind and frustrating experience, no local people to deal with. will never come back.
We loved everything about our stay, the staff was always nice and helpful, the room was so comfortable with a great size! :) The resort has different restaurants, the food was ok, we loves Cafe de Paris though! We went on the Open Water Safari Tour and it was amaziiiiiing! We loved it...
Great place to stay for a all inclusive hotel in Exuma. Food was good but almost too fancy for me at times. I'm more of a simple burger & fried or steak & patato kind of guy. They have that also but just at the drunken duck most of the time. Exuma is amazing & they offer/setup activities outside of the resort to do that are highly recommended. Waters are amazing & ocean safari is a sure way to experience the Exuma blue waters.
We found that some of the facilities were tired looking i.e. cabanas by the pool. Our room could have been cleaner - mold in the shower area, area rugs not clean. At times there were no towels available by the pool. The food was excellent. The staff were very pleasant. The entertainment in the evenings was very enjoyable especially the chocolate buffet with the dancing on the patio. We would definitely return.
This place had exceptional hospitality! Just beautiful people who give you a smile and a greeting every time they see you. Everything is very clean and well maintained. The spa has good values for the money. The food is delicious, too. And the white sand beach, the pool, and clear turquoise waters are unbelievable. This resort is defiantly for couples and not for children, which makes it a truly relaxing experience.
The staff and service was outstanding. Beautiful views, soft sand beach and calm waters for swimming. The hotel & grounds were maintained above average
Sandals Emerald Bay was well worth the price. We stayed for a week at the beginning of September to celebrate our honeymoon. Our favorite part during the stay would have to be the beach! The sand is soft and fine and the water was warm and a beautiful turquoise color. The beach was very peaceful since there was not many people and no vendors either. We were surprised that so many of the hotel guests spent their entire days at the main pool and did not venture out on the beach at all. We did not opt for the butler service so we had to walk to the outside bars to get drinks to enjoy while laying out on the beach but that was ok for us. Don't forget the sunscreen as it is very hot; while the temperature was in the 80s, it literally felt like the upper 90s because of the clear skies and humidity. The main pool with a swim-up bar is nice. The bartenders can make you pretty much any drink that you request. Some people complain about the slow service for drinks, but if you watch the bartenders you will see that they are working non-stop to make drinks. The food at the restaurants was great. Our favorite was the French because literally everything was delicious. The other restaurants had quality food as well. For lunch, we really liked the Drunken Duck pub and Dino's Pizzeria (they let you take out if you want). Overall we were very satisfied with the dining options at the resort...just make sure to get your reservations in.
Great experience in general. Only problem is the staff is friendly but very slow in the service. Overall great vacation.