Exe São Lázaro vs Similar Hotels

Rooms were spacious, comfortable, with great views and amenities.

Rooms are generally comfortable with good beds and modern bathrooms for many guests, but there are several complaints: small/slippery showers, sliding mattress toppers, AC or window issues and occasional noise—resulting in a mixed score.

Overall decent feedback on room quality, but mentioned issues with space and old furnishings.

Complaints about room size and comfort in a few reviews.

The hotel was described as very clean and modern.

Many guests repeatedly praised the hotel as clean and well kept, but there are recurring isolated reports of poor cleaning (stained duvet, areas in bathroom not swept) so overall cleanliness is good but not perfect.

Several mentions of cleanliness issues, particularly with accusations of bugs and insufficient room cleaning.

General positive sentiment about cleanliness based on multiple reviews.

Location is convenient but mentioned it was slightly far from the historical center.

Location is fine with good parking availability noted, but several guests comment it is somewhat far from the town centre, so location is convenient for drivers but a little remote for sightseeing on foot.

Multiple reviews emphasize the convenience and central location of the hotel.

Multiple reviews mention the great location close to attractions.

Staff were consistently praised for their attentiveness and friendliness.

Service is consistently highlighted as a strong point: staff described as very friendly, helpful and attentive across multiple reviews, often resolving issues promptly.

General praise for the staff's friendliness and helpfulness, highlighting several positive interactions.

Consistently highlighted as excellent with specific mentions of attentive staff.

Breakfast received positive feedback, but some mentioned limited dinner options.

Breakfast opinions are mixed: a few guests praised it, but several reviews describe the breakfast as limited in variety and quantity, so F&B is acceptable but modest.

Food received mixed reviews; positive comments on the breakfast but also mentions of inadequacies.

Breakfast and dining experiences were praised significantly.

Hotel had good amenities, though some guests noted limited bar options.

Amenities are basic and modern (new-style showers, parking garage), but some practical shortcomings were repeatedly noted: paid private parking, limited towels, no fridge or bidet in some rooms and inconsistent AC performance.

Some amenities highlighted positively but noted lack of choices in services, especially breakfast.

Some amenities like Wifi were mentioned as inadequate.

Excellent value for the quality provided.

Multiple reviewers emphasise very good value and attractive pricing; many call it 'cheap' or 'great price' for what is offered, making value a clear strength.

Some guests felt the price did not justify the quality of breakfast provided.

Overall, guests felt they received good value for the quality provided.