Aurora Pyramid Glass Igloos

Nos encantó el lugar, con mucho gusto las pirámides hasta el último detalle, y tuvimos la oportunidad de pasar dos noches inolvidables rodeados de Auroras Boreales. Si tenemos oportunidad volveremos a repetir sin dudarlo.

We had a good view of the aurora borealis

none so far

Very beautiful village like fairytale. Igloos are beautiful and peaceful. What is special is the view you have 360° just ideal for nature lovers and Aurora Hunting. Igloo is just perfect for 2 people and beautiful. I highly recommend this place

We would definitely recommend staying here for the atmosphere and friendly staff. The resort really does feel cosy, welcoming and magical. There is a free shuttle to take you back and forth to Levi skiing. The night we stayed it snowed all through the night so it was like sleeping in an igloo, but we were very comfortable and warm.

It was incredibly expensive

Friendly Staff and the igloo was modern.

Parking is too far. Not a hotel, hard to find on Google maps Food is medium at best, few choices. Toilet is cold, water is not heated enough.

Piramidi molto belle, camera pulita ed accogliente, buona la colazione

Consiglio l affitto della macchina perché un po fuori dal centro di Levi, quando siamo andati noi non era attivo il servizio navetta della struttura da/per Levi. La cena è servita in un ristorante a Levi e non è in loco.

We saw the auroras when we stayed. It was warm and lots of activities to do

Nothing

Room was very comfortable. The beds were adjustable. Scenery was amazing in the morning.

PSA!!!!!! This place is INSIDE the elves village!!! If u use GPS/waze/google maps and key in the address of this igloo, you will NOT be able to enter. The gate will not open for you. You need to go through the main entrance of the Elves village. We used google maps and REALLYYY had a hard time going in! We were soooo lost and confused! We got in by pure luck! There is no exact “reception” area, they are trying to merge the restaurant staff/ people working around the area to “reception”. Everything just felt a little weird, it’s like you can check in and check out anywhere in the village? Also if you have an emrgency, idk what will happen to u…. I’m just glad we were okay.

早餐

房屋

Die Pyramide an sich war ein tolles Erlebnis und wir hatten das Glück, dass die Nordlichter an dem Abend gut sichtbar waren. Die Pyramide ist eher klein bemessen, aber sehr stilvoll eingerichtet mit Wasserkocher und Nespresso Kaffeemaschine. Die Betten waren sehr bequem. - Das Frühstücksbuffet im Elves Village war gut. - Im Visitor Center kann man sich aufwärmen.

Uns war nicht klar, dass die Pyramiden Teil des Elves Village sind. Dieses ist zwar ganz herzig gestaltet, aber nicht unbedingt das, was man will, wenn man eine solch teure Glas Pyramide bucht. Das Elves Village ist sehr verspielt und auf Familien ausgerichtet, die Glas Pyramiden sind eher luxoriös - dies passt meiner Meinung nach nicht zusammen. Ebenfalls sehr negativ: - durch die Beleuchtung des Elves Village wird die Sicht auf die Nordlichter getrübt (weshalb man die Pyramide bucht) - obwohl wir bereits über 400 CHF für die Pyramide zahlen, kostet im Elves Village nochmal alles extra (Rentiere, Elves Hideaway, Sauna) - die Snacks im Visitor Center sahen nicht frisch aus und ich bin überzeugt, dass die Sandwiches und Donuts während den Tagen nicht ausgewechselt wurden.

Clean and comfortable. Nice to see the sky. Lots of food for breakfast. Receptions center staff were wonderful and very accommodating.

None

Suihku ei toiminut,keittiön kraana oli liian lähellä altaan reunaa ja korkea verrattuna altaaseen,iglussa oli välillä liian kuuma. Sänky oli mukava samoin tyynyt ja peitot. Henkilökunta pääasiassa ystävällistä.

Valosaaste pilasi illat, mökistä myös näkyi kaikki tekemiset ulos, ilmalämpöpumpun hurina häiritsi unta, mökit liian lähellä toisiaan ei yksityisyyttä. Kynttilöitä oli poltettu, ei antanut hyvää kuvaa. Viinipullon avaaja puuttui. Vessasta oli loppu käsisaippua. Illallisen kuuluminen oli positiivinen yllätys.

Based on my experience at the Aurora Pyramid Glass Igloos, I strongly recommend avoiding this hotel at all cost. Upon arrival, I was disappointed to find the Aurora alert system was not functioning, especially since viewing the Northern Lights was the main reason for my stay. However, the bigger issue was with the room conditions. In Igloo #10, water from the bathroom sink flooded the floor, making it unusable and leaving the entire bathroom floor wet after washing my hands. Though the staff offered to move us to Igloo #11, we had to move our luggage in the dark, over icy ground, with no assistance. Upon arriving at Igloo #11, we discovered there was no running water. The staff informed us no one was available to fix it. We were left to choose between a room with no water or a room with a flooded bathroom. Reluctantly, we stayed in Igloo #10. While I understand unforeseen issues can arise, the lack of a basic amenity like running water was unacceptable, especially given the high cost of the hotel. This severely impacted our experience. More frustrating was management’s response afterward. When I provided feedback and requested a partial refund, they refused, claiming the water delay was due to a system that takes 20 minutes to activate—something no staff member mentioned during our stay. Instead, I was told there was an issue with the water and a plumber had been called. Even if this system explanation were true, no effort was made to communicate it to us during the course of our stay, and management shifted the blame onto me for not being aware of the delay. Overall, this stay was incredibly disappointing, and the management’s dismissive handling of my concerns made things worse. I would not recommend staying here, especially considering the premium price and the unforgivably poor customer service.

Based on my experience with the Aurora Pyramid Glass Igloos, I would caution any guest considering this hotel to AVOID AT ALL COSTS. Upon arrival, I was disappointed to learn that the Aurora alert system was not functioning, as viewing the Northern Lights was the main reason for my stay. However, the bigger concern arose with the condition of the rooms themselves. In Igloo #10, we encountered a plumbing issue where water from the bathroom sink flooded the floor, making the sink unusable and the entire bathroom floor wet after just washing my hands. While I was grateful that the staff quickly offered to move us to Igloo #11, the prospect of moving all of our luggage on our own, in the dark and over icy ground, was both dangerous and uncomfortable, especially with no assistance available. When we arrived at Igloo #11, we then found that the water wasn’t running at all. Meaning, Igloo #11 had no available water and your staff informed us that there was no one available to fix it. This left us with the difficult decision of choosing between a room with no water or a room where the bathroom sink couldn’t be used due to flooding and a wet floor. We reluctantly decided to stay in Igloo #10. I fully understand that unforeseen issues can happen, but the lack of a basic amenity like running water was particularly disappointing. This impacted our overall experience, as we expected a much higher standard given the reputation and cost of your property. 
What’s more disappointing is how management handled the situation after the fact. When I reached out to provide feedback and request a partial refund, I was informed that they could not refund the money, claiming that the water delay was due to a sustainable technology that requires 20 minutes to activate. At no point during my stay did anyone from the staff seem to be aware this system or make any mention of it, and in fact, they told me there was an issue with the water and a plumber had been called. Even if this feature had been the case, no effort was made to contact us during our stay to clarify the situation of this temporary delay in running water. Instead of taking responsibility for the lack of communication and the impact this had on our stay, management shifted the blame onto me for not being aware of this supposedly necessary delay. The way my concerns were dismissed shows a lack of accountability and consideration for guests’ experiences. Overall, this stay was incredibly disappointing, and the management’s handling of my feedback only made the situation worse. I would not recommend staying at the Aurora Pyramid Glass Igloos, especially given the premium pricing and poor customer service.

 TL;DR: My stay at the Aurora Pyramid Glass Igloos was extremely disappointing. We faced issues with a flooded bathroom, no running water in the replacement igloo, and had to move our luggage in unsafe conditions. Management refused a partial refund and dismissed my concerns, blaming the water issue on a delayed system without informing us during the stay. Poor service and high prices make this hotel a place to avoid.

The glass igloo was gorgeous and everything was very clean and comfy. The amenities in the room were excellent and there weren't a lot of lights in the room which was perfect to see the night sky.

It was a little far away from the city center, but there's a free shuttle that runs a couple times a day so if you have the flexibility, go with the shuttle. The dinner was a burger dinner which was a little simple too.

I don't know why but they don't mention that the facility is part of the Elves Village and it is a very big facility that has a cafe/shop, restaurant, reindeer farm, theme park and has access to ski path. We were very surprised when we got there because from the images we were expecting a distant/remote facility that has little to no reception/moderation, like some other lodge type stays in Finland. Also, unlike other comments, we found the room big enough to stay in it comfortably. The buffet breakfast was good, had plenty of choices.

Great place beautiful scenery comfy and clean rooms.

Could kinda see everything happening inside the igloo from outside. But lovely place nonetheless

The igloo was amazing. The perfect luxury and novelty accommodation. The igloo was cozy and very comfortable with wonderful amenities. We enjoyed a beautiful night at the igloo. We also caught the shuttle to the property from town from the Crazy Reindeer hotel. Overall it was a fantastic stay that I am so glad we did!

The buffet dinner was nice but nothing special. The information about the shuttle was very unclear and it was very infrequent which made it hard because the property is very isolated. There was no way to contact reception once in the igloo as we didn’t have Finnish phones and we had some difficulty with the electronic system.

Ficamos no igloo e vimos a arurora bem em cima do quarto, quentinhos, foi maravilhoso. Quarto bom, confortável, estrutura da vila ótima

View

Rooms are average

The Aurora pyramids was an amazing stay! It included free breakfast and dinner, free access to the Elves village, a sledding hill and reindeer farm (rides available as well). The area around it is very beautiful. Secluded and relaxing and short drive to Levi. Had lots of different areas for viewing the northern lights! Also we were able to see the northern lights from the glass pyramid! (Although you should go outside and look for them as you don’t know which direction they are)

Excellent stay, room is big and clean. Breakfast and dinner was great. We was so lucky during the stay can see northern light

Beautiful resort, good food

3 nuits magiques dans un igloo très confortable et très bien équipé. Le lieu en lui même est idéal pour les famille avec accès au parc des elfes, descente de luge, maison du Père Noël. Le buffet et le petit déjeuner étaient délicieux. Le chalet pour le repas est très chaleureux. Cadeau final pour notre dernière nuit, des aurores boréales et un ciel étoilé à observer depuis le confortable lit. Nous reviendrons avec grand plaisir. Merci à vous pour cette belle expérience

Bien que très cher, c'est une belle expérience, les pyramides de glace sont très agréables. Vue sur la nature, nous sommes sortis pour mieux voir les aurores boréales. Le lumière ne nous a pas gênée contrairement à ce que nous avions lu dans les commentaires. Mais cela dépend de l'emplacement.

This hotel is very lovely, we stayed at the main hullo poro hotel and had one night here. The room: The room was cosy and comfortable. As there was four of us, the two sofas were converted into sofa beds, which made the room feel slightly more cramped, but not any less enjoyable. If you are planning on staying here with more than two people, i do not recommend more than one night because the room was quite small and isn’t ideal for a whole week away if you enjoy your privacy. As you enter the room you are greeted with an entrance hallway, which was perfect for all of our big coats, hats, scarves and snow boots. The bathroom was also lovely, clean and quite spacious. Location and aurora: The hotel is very far away from the town, while this is good as it gives you a better chance of seeing the aurora, if you are looking to be there multiple nights, it is a hassle to get the bus to and from the town and it feels quite isolated. Make sure to check that there is a high chance of an aurora before arriving otherwise the experience can be quite disappointing. The ceiling was fairly clear, the heaters prevented snow from settling on the top, unfortunately the aurora didn’t appear during my visit, however it was still lovely to sleep under the stars. Elves village: The pyramids are about a 5 minute walk from ‘The elves village’ , the breakfast we had there was very pleasant, the food was nice and the atmosphere was lovely and festive. The night before we went to look around the village and it was surprisingly empty, there wasn’t much open after it got dark at about 3 or 4 o clock but we were offered a free reindeer ride around the village. The next morning we went back to explore and here is what we found: Santas grotto to meet santa, christmas baking sessions, a kids playhouse, a snowy trail through the woods, and a slope to sledge down. Overall this hotel was a great experience for the one night. I strongly recommend.

Great place. The igloos are great.

If you are staying here I’ll say stay in the igloo amazing you see the stars at night so nice just be ready to walk from room to the lobby I think they should have a service for that but great place loved it couldn’t get northern lights kind of sad …

The restaurant is nice

The northern light alarm isn’t working.

Honestly cannot recommend this place enough. The online descriptions do not do it justice. The property is beautiful, and it’s one of the few we found online with reindeers and other animals on site so it’s extra special if you have kids because they can see them at any time for free. The activities were much cheaper here as well and the property much quieter and serene and interesting than others we went to. The food was really good too. The rooms themselves were much more spacious than expected, clean and comfortable.

Nothing - our stay was perfect

Magnifique séjour, igloo très confortable avec diner et petit déjeuner excellent. Nous avons pu voir de superbes aurores boréales toute la nuit.

Great stay

For what it was, there was a lot of light pollution and not much privacy. It was a unique stay in a unique place and good food (breakfast and dinner small buffet) on offer, but the property could do more to try to provide more comfort. For example, the aur conditioner had a big red light that reflected everywhere. The pyramids are all quite close together and surrounded by lights. You also cant take good photos from inside because of the reflection and glare.

We saw aurora from the pyramid which is a dream come true. Wonderful location, pyramids are gorgeous, spacious with attached bath and shower. The chef made us a vegetarian options for dinner which we are thankful for. One feedback is the light pollution outside the pyramid, it reflects everywhere and can be a nuisance.

beautiful and clean

far , dark along the road without clear signs , difficult to find expensive

The igloos are AMAZING! Our flight was delayed which meant that we missed our evening meal. The staff put a small Buffett in our room with bread, ham and cheese for us to eat on arrival! I couldn’t have asked for anything more 🙏🙏🙏

Nothing

Cabañas incómodas, sin limpieza, sin suficiente luz, baños sin espacio.

The location, the glass pyramid. The staff member in the restaurant was particularly pleasant and helpful. She checked us in and answered many of our questions regarding the Northern lights

Having to park the car further away.

Suitable for self drive travellers. No in room telephone to contact reception. Not convenient.

It was too comfy that I overslept for my upcoming tour, but I made it!

Wonderful place to stay and perfect spot to see the Northern lights!

O hotel é a coisa mais linda, apaixonante, as pirâmides valem cada centavo, é uma experiência incrível que todos deveriam ter, o quarto é limpo, com uma super estrutura e com uma vista absurda do céu e da neve caindo, todo tecnológico, tudo novinho, simplesmente perfeito mesmo, hotel encantador, uma pena estar tudo fechado e só abrir na época de Natal (casa do papai noel, oficial dos elfos etc), o café da manhã achei fraco pelo porte do hotel e pelo valor que pagamos como um todo, não tinha nem uma opção de bolo ou biscoito doce, para beber somente café, chocolate e um suco, não havia opção para esquentar os pães, bem fraquinho o café da manhã, podem melhorar muito. A estrutura do estacionamento pode melhorar, já que temos que parar bem longe da pirâmide e andar no frio.

Beautiful, very clean and spacious igloo. The location is also ideal, a few kilometers from Levi.

The breakfast options could be improved.

Easy to get to by taxi. Very beautiful and remote. Extremely friendly staff

Nothing

More beautifully then the pictures. Everything that you need is there with hotel guidance. Elves village / concept of the hotel hillarious

Nothing

Amazing stay for 2 nights in the Aurora pyramid glass igloo . Dinner was included in a restaurant in Levi and wonderful. Breakfast on site and plentiful with lots of options. We saw the Aurora on the first night which was incredible from the pyramid . Definitely a once in lifetime experience for us .

Schöne Unterkunft. Es hätte sauberer sein können aber im großen und ganzen in Ordnung. Schönes Glasdach, allerdings ist die Außenbeleuchtung etwas störend. Tolle Anlage mit Rentieren,...

The pyramid is very nice indeed with everything you need, the breakfast is great, the dinner is delicious. The park itself is incredibly well done, with attention to detail, design and good taste. I really like the elf stone and the little houses: gingerbread, school and the wise elf. The coffee shop where you also eat is decorated in a way that feels cozy, with good music and friendly personnel. It was worth it coming here, it was our best stay in Finland.

I like the room, it was very comfortable and nicely designed. Good breakfast, you can make some activities around like we visit the elf village.

Checkin time is too late and check out times are so early generally in Rovaniemi.

Booked one of the last igloos and we were all impressed with the entire experience. The room was well appointed and cozy with all the amenities we would need during our stay. The biggest surprise was that our reservation included breakfast and dinner which was such a treat. The quality and selection of items during each meal blew us away. On our third night, we got so lucky and saw the Northern Lights for hours! The igloos are located away from town so the area was quite dark perfect for viewing the lights. Would definitely stay again!

The igloo was very nice but the food for dinner was not very good and no vegan options. The staff was very nice but not very communicative about what was included with the stsy

Wundervoller Ort und sehr groß. Alles war wie neu und die Bettwäsche roch so gut, wie bei Oma damals im Dorf. Das konzept der Elfen ist sehr süss gemacht.

Abbiamo soggiornato in questo hotel solo una notte sperando di vedere l’aurora ma purtroppo il cielo era completamente nuvoloso. La piramide è molto pulita dotata anche di un angolo con macchinetta del caffè, frigo e lavandino. Incluso avevamo anche cena e colazione che si fa nel vicino ristorante. Un atmosfera magica!

Ganz nett allerdings mit Makel. Wer für Aurora kommt wird enttäuscht. IN direkter Umgebung gibt es Scheinwerfer die die Bäume anleuchten und somit das beobachten aus dem Zimmer unmöglich machen. Zudem wenn die Scheiben eingeschneit sind, wird nur die Vorderseite beheizt. Rechts und links hat man Pech. Es kommt auch keiner um das frei zu machen. Bei uns im Zimmer fehlte die Fernbedienung. Mal eben Ersatz Fehlanzeige. Dennoch macht das Zimmer einen modernen eindruck und man ist vor Blicken geschützt durch die Wände. Kapselmaschine und Waschbecken waren auch vorhanden.

You pay a lot for a glass roof cottage but they have strong lights all around it so the only thing you will see in the glass roof are lights on the trees from the road, no stars or aurora ….. (see pictures). I sent them an email but very poor customer service !

I liked the breakfast and the place overall.

I was there in the beginning of March and everything was still covered in snow so I couldn't walk around easily.

The resort itself is very beautiful, big and offers different types of activities. The pyramid igloos were beautiful and it was a must try while visiting Lapland.

A little bit too much light outdoors at night

Nice i wish reception was staying longer

Super lækkert ophold - en KÆMPE tak til personalet som hjalp os med at tjekke ud uden for åbningstiden og forberedte morgenmad forud til os. Super lækker morgenmad og aftensmad buffet! Opholdstedet er SÅ meget større end vi regnede med! Kan klart anbefales!

Tolle Idee, diese Glaspyramiden. Die Umgebung spiegelt sich jedoch sehr da

Great staff

Nothing

Die Pyramide ist toll, um von innen zu schauen, ob Nordlichter zu sehen sind. Jedoch sieht man sie von innen nicht so gut, da die Fenster alle noch so kleinen Lichter spiegeln. Um die Nordlichter gut zu sehen muss man hinaus gehen. Die gesamte Anlage ist echt groß! Echt super gemacht! (Sauna, Eisbad, Rentiere, Elfen-Weg, Wald,…) Beim Essen gab es zwar nicht viel Auswahl aber es war alles sehr lecker. Das Personal war nett aber sie konnten nie viel Auskunft geben ohne bei jemanden anzurufen und nachzufragen.

The pyramids are just amazing. Very well furnished and so cozy... We were incredibly lucky to have the best sky that night and we saw at least 3 auroras in 2h directly from the bed... Unforgettable! Buffet dinner and breakfast had good options, was pretty and tasteful.. Although not amazing. We had the nice surprise of finding out we could access the Elves village for Free.. What an amazing moment... We did some sliding, some ginger bread cookies making, had free hot juice etc... In such a cute little village. Great moment.

We were so disappointed on arrival to find out the strong alley lights by the pyramids would stay on ALL Night! Whyyyy? They reflect on the roof of the glass pyramid so when you sleep you feel you have lights on.. We thought that would also damage our Aurora experience... But it did not! Aurora cannot be seen in the roof part but in the lower pyramid part (which are perfectly clear and light reflection free) The bathroom is in the entrance patio which is poorly heated and makes it quite cold to use.. In the middle of the night or when you shower. Poor signage on arrival... We looked for reception for at least 10minutes driving around. So you know : reception is the restaurant building, the first one you see when you arrive.

The pyramid is really beautiful, very modern and clean, with good facilities (they provide even tea and coffee). The breakfast is very good and you have a variety of food to choose from.

There are a lot of lights near the pyramid (both in trees and outside the other pyramids) and they reflect onto the glass ceiling. Although beautiful, these lights are not helpful when it comes to aurora.

An amazing experience and we were lucky that it snowed the night we stayed which was cool to watch from bed in the pyramid. The views are amazing and a brilliant sunrise (there is no sun rise as such as it doesnt come over the horizon but the sky lights up in red and orange.

Nothing.

The Good: The accommodation is amazing. As per pics. The bad: No reception on site, you have to go to town to another hotel to check in and pick up keys. We locked ourselves out and were able to get a spare key from the hotel next door (200 meters). Why not check in here as well? The Terrible: The roads within the property are not marked and couldnt tell walkway from road in snow. My car got stuck in the walkway section and had absolutely 0 help from property. I called reception, they gave me a number for a third party tow company, the number did not work on my international phone. The hotel never called me back to see if I was alive or dead. I was stuck on their property, and had absolutely 0 help. I was able to get help and a tractor from the hotel down the road (Elfs Village). They were helpful and pulled me out. They need to open up a reception on site. This place was too expensive for 0 service.

Staying overnight in a pyramid glass igloo ... wow! what an incredible experience! We stayed a night in the Elve's village during Christmas time and it was the highlight of our trip. Kids thoroughly enjoyed playing in snow, day and night. Many activities around for adults and kids, the parks, reindeers, snowmobile, ice house, frozen river, elves etc. etc. all excellent. The restaurant served good quality food - breakfast and dinner inclusive, decorated with beautiful Finland culture. Rooms were smaller than expected though warm and cosy, with all basic facilities what you need. We were not fortunate to spot the northern lights from pyramid, and the day time was almost nil. The reception was not manned however, all staff were very polite and helpful. I felt it was overpriced for the magical experience.... but it was the most wonderful time of the year, so no regrets.

The glass igloo is comfy and just a little bit smaller than expect, perfect size for just 2 people, but if with 1 kid extra, would be a bit small. Staff and food there are excellent, facilities are good, however, may have more signs to show the direction as we were lost on the way back to the pyramid, it was dark and snowing, a bit hard to find the correct direction

Too less signs to show the direction of different places, and the room is a bit smaller than expect

Great bedrooms under the stars

le cadre tres sympa et authentique au milieu de village des elves. personnel très très agréable et serviable. les repas sont top. dommage pour les lumières à l'exterrieure des igloos in empeche de vois les aurores..

very clean, nice furniture

VERY VERY poor communication. Check-in process was not communicated well and unnecessarily complicated. Property advertises as having a refrigerator and TV. Yet they didn’t even bother to put batteries in the remote making it unusable. They also didn’t even plug in the fridge, and it was so wedged in, it was impossible to do it myself so that also could not be used. I emailed immediately to ask for both items to be fixed and NEVER received any response whatsoever. Did not see Northern lights during the stay but it would’ve been good if the outside lights were not on all the time, causing reflections. Temperature was freezing whenever the fan turned on. For dinner, had to drive all the way to Levi. For breakfast, the older lady at the cafe was rude and clearly did not want to be there.