Mangroovy Residence El Gouna - Grovin

الشقه نظيفه جدا واسعه وشرحه ومريحه والمكان امن جدا من اول شي استقبلنا الاستاذ روماني وكان جدا حريص على وصلنا بكل سهوله وكان بيسأل كل يومين عن وضعنا واذا محتاجين اي مساعده الشباب الخاصين بالنظافه في منتهى الذوق والأدب والامانه

فيه ملاحظتين خاصه بالكمباوند المسبح يحتاج صيانه لان البلاط في بعض الأماكن مش موجود وكمان جهه البحر مش نظيفه خالص فيها مخلفات الحيوانات وبقايا أكل يحتاج إلى نظافه مستمره

Romany is a great , always very helpful

It was CLEAN and also the owner was very friendly, responsive and helpful. He speaks fluent English. We loved the well equipped kitchen and both beds were very comfortable! We will come back for sure!

All was great there is nothing we would change :)

Todo perfecto: limpieza, ubicación junto a la playa, sábanas, toallas, toallas para la playa, playa, con sombrillas y hamacas… todo perfecto y muy buena acogida también

Mejoraría con una nespresso :)

facilities were also impressive, and everything was organized and running smoothly. I truly appreciated the calm and relaxing environment throughout my stay.

would highly recommend this hotel to anyone looking for comfort, quality, and excellent service. I will definitely be coming back again

Clean, well furnished, well maintained, good wifi. Romany, the supervisor, is very polite, professional & accommodating.

Nothing, maybe some noise because of an under-construction nearby, but that’s temporarily.

House keeping ! Romany is always helpful

Just a heads up. My 2 bedroom apartment has a very partial view of the sea from one bedroom. From the pictures I reserved I thought it would be a full sea view from the balcony.

Zeer goed verblijf

Niets

Very friendly owner!

This is a lovely resort. The apartments are very clean and well equipped. The balconies and terrace are great for chilling out with a drink and nibbles in the evening. The swimming pools are beautiful and gardens well maintained. There are some lovey bars and restaurants within walking distance but if you want to go downtown there are many taxis and tuk-tuks around to take you there. Customer service was great. We were advised and kept informed via WhatsApp before and during our stay. Any queries were answered quickly. A big thank you to Romany (our resort point of contact) who did everything to make sure our stay was perfect.

There is a bit of construction in progress on the site however it's generally out of sight and not too noisy. It would have been nice to have a hairdryer in the room.

Place was very clean , utensils were very good as well as amenities. Romani was very decent and helpful. Location of the apartment was great

Nothing at all except roof top needs more comfortable seating

Agréable, proche pour le kite

Location is great very well furnished great hospitality from Mr. Romani who is managing the property very professionally

Nothing

Opieka Pana, który obsługiwał apartament.

WiFi nie działało zbyt dobrze, zamek w drzwiach też.

Die Wohnung ist geräumig und perfekt für 4 Personen. Es gibt von beiden Schlafzimmern einen Blick auf einen anderen Pool, hinter einem ist das Meer zu sehen. 3 min zu Fuß zum Strand. Ein Supermarkt ist direkt gegenüber, ein anderer Supermarkt, Apotheke & ATM sind in ca 5 min zu Fuß erreichbar. Die Kite Stationen im Norden, Abu Tig Marina und Downtown sind gut und günstig mit Taxi, Uber, Tucxi zu erreichen. Romany kümmert sich perfekt um alle Belange die Unterkunft & Reinigung betreffend. Es gibt keinen Fön (wir haben aber auch nicht danach gefragt).

Exellent comunication with the staff- Mr. Amir was very kind & helpfull!!

I just can say it was perfect

Nothing

Very nice stay,close to everything Thank u romany for the hospitality

Good view. The first level has one bedroom, and the second level has four bedrooms, each with a bathroom, excluding the first level room. The house also features a large living room.

The place could be great with little attention to detail. For example, there were boxes of shampoo and soap, but they were empty.

Super clean. Overlooking water. super nice and neat

Friendly staff, beautiful sea/pool view, clean apartment with great appliances. Location was excellent. Amir and Romany did an excellent job through the entire stay.

Location is close to the marina, Had all the facilities needed , pool , private beach , super market , staff were very friendly, property is very clean and well maintained

Location , private beach , pool

N/A

Very nice community and near the beach

Felt secluded at times but easily accessible to the sites with cabs and tuktuks

location

no cleaning service

location

Staff were amazing. So helpful and welcoming. The pools were huge - the best I've experienced.

No iron in room.

The location was perfect, the apartment was as brand new and well maintained. the Staff were excellent. Mr Romani and Mr Amir were superb and attentive to all our needs.

NA

Very clean and spacious

No shops around, and you need to pay for anything extra like cleaning services and everything else

Stylish and peaceful

Cleanliness Best view ever close to the beach and close to everything Standard of people

Clean, spacious, modern

Not having 24/7 desk (like in typical hotels) and not many restaurants in the compound

Cleanliness

The place is beautiful and clean and most of all mr.Romany is very helpful, welcoming, and very professional

Clean and calm

I liked everything the pools and the sandy beach Very clean apartments with a very good view , near to the sea , the stuff are very helpful and friendly Really recommended, will come again soon ♥️♥️

Nothing

Good value for money

I wished the property has an espresso machine

Clean

Nothing

I made a reservation and booked it a week in advance. I expected them to contact me before my stay to clarify payment procedures and obtain the ID details as per their policy, but no communication was made. So I decided to reach out to them myself. Only then did they provide the payment procedure and indicate that they would soon request my ID. Fast forward to just 12 hours before my stay, they reached out requesting my ID. They confirmed that no pets were allowed, and inquired about my arrival time. Nothing was mentioned about any issues with entrance approvals. I arrived at Gouna gates at 2 PM. The security requested a QR code. I contacted Mangroovy, and they said it was coming in a few minutes. Minutes turned into hours. Then they informed me that there was an issue with my entrance approval from Gouna Management's side. Did they just let us drive from Cairo to Gouna without ensuring our approvals were in order knowing that there was a very real possibility that our approvals could have been rejected? Yes, they did. To make matters worse, Mangroovy's representative essentially asked me to figure things out with Security on my own. I was now left on my own, back to the wall, and all I have is individual effort trying to resolve the situation and to do the representative’s job. I found myself spending another two hours negotiating with everyone from Security, to Mangroovy, to Gouna Community Care with each of them blaming responsibility on the other. All of them, no exceptions, were dealing with zero respect, professionalism, or ownership. An hour later, Mangroovy's representative washed his hands of the situation, suggesting we could find another place or go back to Cairo(!!) I Finally reached Mangroovy Residence's operations manager who was the only one ever to show empathy and professionalism. Guess what? he knows nothing about my case.

After nearly an hour and a half, we finally got the approvals, and we checked in at 7 p.m., but our vacation was already ruined. We thought about just going back to Cairo, but we needed some rest before the drive. The following day, we requested a refund for the first night We believed it was our right not to pay for a night we couldn't use. The representative offered us two options to sleep over: one free night or a late check-out. Initially, I declined both options but after some consideration, I agreed reluctantly to take an extra night. Guess what? They hit me the next day with a message saying the extra night request was "disapproved by the management". They technically disapproved of their own offer. I told them they were seriously underestimating the whole mess and the five hours of humiliation we endured at the gates. This was when things got a little too heated. The representative became defensive and shifted blame onto Gouna Management, suggesting that the issue is with them as if my reservation was with Gouna Management and not Mangroovy. He even made inappropriate remarks about Gouna's approval process, which was both offensive and unprofessional as he said that Gouna disapproves of guests because they know things about them that we don't know, followed by an insulting yet very vulgar threat: “ماتخلينيش أزعّلك" as if we had imposed some threat to those going to enjoy Gouna. My frustration reached a boiling point, and I decided to take the matter to the highest possible escalation. I escalated the issue to the representative's manager, told him that this mess happened because someone asked for our IDs only 12 hours before our arrival, remembered to confirm that no pets are allowed, but very conveniently 'forgot' to mention that our approvals were still up in the air. He eventually acknowledged Mangroovy Residence's mistake and offered a refund.

Everything

Nothing

The property is well equipped and very neat. It had an amazing pool and sea view. Location very close to the Marina. The host was very helpful and flexible. He helped with everything and made our stay very comfortable.

Number of rooms & beds, and the kitchen equipments made our stay very easy.

Nothing!

Amazing host. Great location with a big pool and a beachfront.

Very splendid apartment 👌...New in every thing perfect view .beach access to mangrove beach ⛱️ zuni cafe is marvellous