10/10
Reviewed Jul 11, 2025This property is beautiful. I regularly stay at Emaar properties around the world, and this one was just as impressive. However, the room service food was very disappointing. We ordered room service twice, and both times the food was undercooked. Despite this, the front desk refused to waive the charges, and the hotel manager didn’t offer any resolution. Instead, he claimed the plates were empty when returned, which was simply not true. This was such an unnecessary issue that could have been handled much more professionally—especially by a brand of this caliber. Aside from that, the rest of the experience was wonderful—especially thanks to Thorya and Adham, who were amazing.